Auto Europe
- North America
- Central America
KEDDY UK CUSTOMER REVIEWS
- 8.7
- 8.9
- 9
- 9.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KEDDY GREAT BRITAIN Car Rental Reviews
Average Rating for Keddy :
LUTON, GB - Reviewed by EMER - 12 September 2025
" No problem with Keddy, the misinformation regarding what I thought I'd booked through yourselves and what transpired in reality were poles apart. Eg, I booked full insurance through you, only to find out I was liable for a 2.1k excess when I got there. Would recommend Keddy, not your company. "
" No issues "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by BENJAMIN - 16 August 2025
" Convenient and easy. Quick pick-up and drop-off too. "
" Really quick, good service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SHEILA - 16 August 2025
" Staff were very helpful. "
" The only worry I had was the amount of money held on credit card etc. I also would like confirmation back that nothing was taken from my accounts.... Car left with full tank and in good order. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANN - 04 March 2025
" As above "
" Everything was fine until I received an unexpected charge after I'd dropped the car off. This was taken from my credit card without any warning and it was actually a mistake on your part. Counter staff member Daniel was exceptional and the agent I dropped the car to was very professional and efficient. The car was faultless too. Up until this point I'd have given 10s for everything. The charge is in the process of being refunded but it left a very sour taste. The number of emails I received in the process of booking, all the paperwork etc. would lead me to assume a high level of efficiency, checks and balances but this was not my experience. I usually hire from Hertz or Avis and you haven't won me over as a customer. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PHILIP - 15 December 2024
" Absolutely appalling ,are flight was canceled so called the office to explain ,made a bad situation from bad to worse told us we would have pay 90euros plus 50 euros to rebook no sympathy to our situation ,pathetic I just said for get it tried to do the right thing ,The staff at keddy was so understanding ,I have been using Auto Europe since 2013 never again "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 07 September 2024
" Basic defects in an otherwise fine car. "
" The car radio aerial was missing so radio reception was lousy. The lever to open the hatch for fuel filling didn't work. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by PHILIP - 23 August 2024
" still use auto europe but not keddy "
" poor counter servis long wait time cars not ready "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARDIFF, GB - Reviewed by DYFED - 12 August 2024
" Disappointed with europcar "
" Upgraded my car on arrival. Very disappointed to have to pay extra for adaptive cruise control with europcar. Will not use them again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PATRICIA - 27 July 2024
" Had a great experience picking up my vehicle on this occasions, staff were lovely and helpful. Car was clean and no problems. Thank you! "
" If Keddy was the gentleman handing over my vehicle, he was very informative and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOANNA - 15 July 2024
" Very easy process, I will use AutoEurope again. "
" Very helpful staff at the airport pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRENDAN - 01 June 2024
" Usually very competitive in price. "
" It was Europcar that served me. Very positive experience. Great upgrade at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEPHEN DONAL - 27 May 2024
" I refer to the voucher below where i had booked a car with 58.33 Sterling to be paid. I had already paid 385.69 When I arrived at the desk I was offered an upgrade car which I was told would be offered an extra 30 per day. I also purchase complete cover for around 35 per day and a full tank of petrol (although I only used half a tank) To my astonishment I appear to have been charged an additional 512. euro. I dont know how it ended up at such a price of 1000 euro for 4 days. Could I please be sent a breakdown of how this was calculated "
" I refer to the voucher below where i had booked a car with 58.33 Sterling to be paid. I had already paid 385.69
When I arrived at the desk I was offered an upgrade car which I was told would be offered an extra 30 per day. I also purchase complete cover for around 35 per day and a full tank of petrol (although I only used half a tank) To my astonishment I appear to have been charged an additional 512. euro. I dont know how I ended paying such a price which is unbelievably expensive price of 1000 euro for 4 days ! Could I please be sent a breakdown of how this was calculated
Thank you
Stephen Dodd
Sent from Outlook for Android
From: Auto Europe Reservations
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by SIMON - 22 May 2024
" Was upgraded, great car which made journey better "
" Only issue was busy and took along time to get the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTOINETTE - 19 March 2024
" Great, quick pick up snd drop of, lovely friendly staff. "
" Smooth experience from start to finish, and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 21 February 2024
" As above "
" All staff and customer service agents were friendly and very helpful. They made our experience seamless and very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by THOMAS - 01 November 2023
" excellent service "
" excellent service the lady at the desk (Caitlin) was very helpful went out of her way to show us where the car was parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DANIEL - 30 August 2023
" I rent up 6- 8 times per year and always use Auto Europe - they provide an excellent combination of good prices and efficient service. "
" Generally all good, staff at counter and on return were very friendly & helpful. Big delay on pick-up, but this was not Keddy's fault, as a number of delayed flights had landed close together. The small MG car they gave us (Opel Corsa or equivalent) was not great, definitely the dangers of 'equivalent'. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by RONALD - 24 August 2023
" Apart from booking in all was good I was very disappointed to find an extra charge of €138.27 without explanation I don't owe this as I paid up front for my booking €131.78 I called customer service she said they would be in touch but nothing so far Really Disappointed "
" I didn't really understand what they were asking me to sign just never came across well "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BRENDAN - 19 August 2023
" This is my third time of using Auto Europe and the experience again has been seamless and very good. I look forward to booking again "
" Great experience. The agent who checked my in was Kisha and he was an excellent employee and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - 19 August 2023
" Overall excellent "
" Efficient staff ,bit of a wait to pick up the car. Return very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GERALDINE - 07 July 2023
" Autoeurooe very good with best prices "
" I filled the petroleum tank at the airport and dropped car back after hours. I was then billed for 5 litres of fuel despite the car being full. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAUL - 04 April 2023
" explanation of how to connect car map to my phone would have been helpful. i was unable to use car map system. otherwise all ok thanks "
" who is keddy? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN - 13 March 2023
" Would have rated AE higher only for they were unsure to site me to make a small amendment to the booking which was very inflexible especially since I requested it days in advance "
" Very good and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 10 March 2023
" I would like to know where the additional charge of €90.48 came from??? "
" I would like to know where the additional charge of €90.48 came from??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 23 February 2023
" I have always had very positive experiences with Auto Europe so this instance is not the norm but now that I have an issue I am sure you will be able to help. "
" When picking up the car on Sunday 19th I was informed by the desk clerk that the fuel level off the car was full despite the fact that the needle was indicating this was not the case. I was informed that this was a common fault with this vauxhall car and that it was noted that when I returned the car that it would not indicate full even though it would be. However, when I went to fill the car at an airport fuel station I filled it till the pump stopped and when I drove off the fuel indicator was showing full so had not stopped shy of full. Needless to say this make me feel that I was duped by the Keddy rep and when I quized them on this on returning the car I was informed that yes there have been issues and that they would look into this for me but needless to say I have not heard anything back. Now, whilst it may have been a fault it just looks to me that I was had. It is not a whole lot of money but its the principle of the whole affair. I would appreciate you guys looking into this and finding a resolution but in the meantime I would not be recommending europcar to anyone. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by NEIL - 11 December 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAMIAN - 14 November 2022
" Excellent service "
" Very friendly staff and facilitating. Car was nearly new and in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAMIAN - 22 September 2022
" Excellent service "
" The customer care agent was very friendly & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 24 August 2022
" Overall very straightforward interactions with staff at desk and out in the carpark. Car was very disappointing given I had mentioned that we were 5 adults and would need the largest car in the class "
" Car was old and every panel had damage. Nobody would consider a Vauxhall Mokka an SUV and yet is is being marketed as such which is misleading "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ANTHONY - 24 June 2022
" Excellent customer service and return "
" Good service with free up grade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 15 May 2022
" Overall using Europcar was excellent, Staff and assistance was fantastic fom collection to drop off. I have used your company many times and have come to expect that standard so not dissapointed at all. Only comment is that I was given a FIAT 500 which is no problem as was only doing a short drive from Airport to Bracknell. The cvar was very clean but the brakes were not great, I am pretty sure it felt and sounded tlike the Pads needed to be changed. Was not dangerious as car stopped fine. Other than that, All good. I will use your services again. Patrick "
" Overall using Europcar was excellent, Staff and assistance was fantastic fom collection to drop off. I have used your company many times and have come to expect that standard so not dissapointed at all. Only comment is that I was given a FIAT 500 which is no problem as was only doing a short drive from Airport to Bracknell. The cvar was very clean but the brakes were not great, I am pretty sure it felt and sounded tlike the Pads needed to be changed. Was not dangerious as car stopped fine. Other than that, All good. I will use your services again. Patrick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ALEXANDER - 10 November 2021
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CRAIG - 29 October 2021
" Smooth transaction "
" Smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JUDITH - 07 October 2021
" Sitting on the side of the motorway with warning lights flashing only to find that the "24 hour" emergency breakdown number didn't work. Rang helpline - they confirmed it looked like the emergency number was "closed" but they had no suggestions other than to ring the hire office at Bristol Airport - and they just said "ring the emergency number". A nightmare. "
" it is impossible to know what aspects of the hire were facilitated by Keddy and what were facilitated by Europcar so this questionnaire is fatally flawed and results are meaningless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BIRGIT - 21 March 2020
" Car was not ready at pick up even as I was I hour late. Was offered an upgrade but was told me it would cost £40 extra. Not a particular over friendly experience "
" Car was somewhat tired, lots of rattles, particularly driving over a speed bump. The windscreen had a chip which they told me that they do not repair. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ANDREY - 10 March 2020
" All good, no issues with the car or the staff. "
" All went smoothly from receiving the car and until dropping it back. Use Keddy/Europecar at Stansted airport for a while and they always perform well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JESSICA - 24 February 2020
" Everything went smoothly. Should have given more time to check the car during daylight. "
" Everything went smoothly. Should have given more time to check the car during daylight. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 12 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREY - 09 February 2020
" All good overall "
" Staff at Europecar desk was friendly and efficient. No much pressure about extras. Return was easy too. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BIRGIT - 28 January 2020
" I have been booking car hire via auto Europe for the last 18 months and have had generally a good experience and found the rental prices very competitive. "
" Kesey was handled by Eurocar at London Gatwick airport. The ground staff who served me was unfriendly, interrupted her service to me to talk to her colleague/ interfered in his service, and generally was abrupt. I was not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DAVID - 04 December 2019
" Overall, an excellent experience. "
" One of the better experiences I have had....Courteous, well presented, helpful, staff member on arrival in Cardiff, a pleasure to be met by someone who knew what he was doing, and clearly enjoining his work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 14 November 2019
" good customer service, great company "
" good customer service, great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CLAIRE - 17 October 2019
" Drop off very good and efficient.collection a bit slow due to problems with customer ahead of me .person behind counter a bit unfriendly maybe was tired. Surprised at large deposit to pay for car "
" Counter staff at collection point a bit gruff "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by KEVIN - 12 October 2019
" Overall very good "
" No staff at drop off so had to go to check in desk Very limited spaces at drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SOUTHEND, GB - Reviewed by NIAMH - 02 October 2019
" No "
" Inside windscreen was really greasy. Made it very difficult to drive in rain and at night. Should be a priority. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by MICHAEL - 29 September 2019
" See above "
" Pick up on the day was dreadfully slow. Waiting in the queue for an hour. Not enough staff for the volume of customers "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 20 August 2019
" Last rental... good fresh car, very speedy processing at collection and charming and efficient reception at 6am in the morning when returning the car. Service couldn't be better. Keep it up, Keddy "
" Always happy to endorse Keddy. They have been excellent in terms of dealing with me, cars, value for money and overall good service. Be back to them again next month. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYNES - 11 August 2019
" Great "
" Will always use Keddy from now on. No hassle no pushy staff, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by WILLIAM - 08 August 2019
" The sign posting to the drop off location in Glasgow airport was very poor. We went the wrong way at two different points. Otherwise very good. "
" No issues, friendly staff and good quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANDREW - 08 August 2019
" I did not have any problems. The daily mileage allowance is generous. "
" For me everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 05 July 2019
" All positive. No complaints. Thank you. "
" All positive. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by YOUNG SUN - 07 June 2019
" Excellent "
" staff name Tony was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SABAWOON - 11 May 2019
" The counter staff lied about the total price of the rental and i simply trusted what i was told. I was told that the total peice of the rental comes to £85, when ask to add full protection. That was not the total peice of the rental but only the full protection price. It was my responsibility to check the price but no car rental in the past has lied about the total price and i didn't expect Europcar to do that either. "
" Online experince was flawless. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by MARK - 04 March 2019
" My comments are above "
" There was no queue but they still managed to keep us waiting for an hour and a half at the counter. Said they had only small cars and offered us a Porsche for £50 extra for the two days . I agreed. then he said it was 50 per day so we said no. Still left waiting waiting waiting then he offered us a BMW convertible which we refused. We agreed to a Kia sportage but that was taken off the table for some reason. Anyway after an hour and a half he said he was giving us a BMW but he wasn't sure what type it was I just hoped for the best as we were already waiting too long. When we got there it ended up being the BMW convertible and it was filthy. I was furious and very disappointed went to see the manager and he gave us this Kia sportage and was very apologetic. I do not intend using your company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SOUTHEND, GB - Reviewed by DAVID - 09 January 2019
" Simple, convenient and reasonably priced "
" Simple, convenient and reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GRAHAME - 29 November 2018
" Auto Europe was not the problem to me. I have no doubt they would have tried to upsell regardless of black friday "
" I had expected the car to be at the airport and not a shuttle bus. when we arrived at Europcar we were told they had a Citron 3 for us. We had ordered an Opal Astra which I believe is a size up from what was offered. We were asked if we would like an automatic to which my husband instantly said yes and was given a few choices. I then asked if this was extra and told yes £35 a day and I said no way. We eventually choose an automatic Octavia which we were told was €15 a day. never mentioned that was exc of 20% tax when we got our invoice. I asked why they just did not give us the car we had ordered as we had made our decision at that point and gotten our excess insurance based on this and was told it was black Friday offers. We had already got discounted rates so I don't believe they were any different When we returned the car we were told they would send an invoice in ten minutes to our email. Had to call them two days later. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 21 November 2018
" Am quite loyal to Keddy and Auto Europe. Please keep up the good work. "
" As usual. Service and customer staff were spot-on. Friendly and courteous. Rental was at a very reasonable rate but car was a bit disappointing after the 2 superb rentals I have recently had from them. But still prefectly serviceable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by ADRIAN - 17 October 2018
" A wonderful car hire, immense joy from start to end "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RODERICK - 01 October 2018
" As comment in Section 3. "
" Only problem is that there are no signs for Keddy at any airport. It should be highlighted that Keddy is part of the Europcar group in the E-document provided at the time of booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 25 September 2018
" Very satisfactory at all stages and a lovely VW Golf "
" My contact was with EuropeCar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by WILLIAM - 22 September 2018
" Car rental process (collect, use and deliver) was fine. There were booking problems with Autoeurope - see above. "
" You (Autoeurope) made an error in the booking I emailed you for an explanation but got no reply. I had to re-book at greater expense and I intend to write to you to seek recovery of the extra costs and my time for re-booking "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by VINCENT - 16 September 2018
" All went as planned "
" Very good counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by GARETH - 12 September 2018
" no comments as above "
" delay in accessing car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BEATRICE - 12 September 2018
" All ok "
" Very sliw at cou tet check in. Waited 45 mins "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 30 August 2018
" Expensive hire cost for poor service from Keddy/Europcar "
" Almost an hours wait to collect the car when they they know the arrival of people on flights from our bookings. Drop off also took a long time. Car very poor quality for the price paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SOUTHAMPTON, GB - Reviewed by MORAG - 25 August 2018
" I had no problem with any aspect of the car hire "
" easy pick up & easy drop of. a minor glitch was there was a car already in the parking space I was supposed to leave the car at drop of "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by JOHN - 24 August 2018
" As above "
" Very efficient, economic and great car. Slight delay in drop off only because I wanted to sign off there and then. Will use again if prices similar and wouldn't hesitate to recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DARA - 16 August 2018
" I wouldn't hesitate to recommend in the UK. I have used Auto Europe this week in Malaga, a completely different (atrocious) experience. Queue for the bus to get to the car rental in blistering heat. A sub optimum office with enormous queues and very casual staff , only interested in up selling insurance. Each transaction took between 15 / 20 minutes as people argued about excess waiver and ridiculous amounts going on your credit card. I was 90 minutes in the queue. "
" Everything was excellent. Upgraded car was very good. Only thing that could be improved was for counter staff to perhaps warn that traffic on the return journey would be very heavy and to leave more time to get to the airport. Collection journey was in the late evening. Return was early evening and journey took much longer. No time to return the car full of petrol which ended up costing us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 01 August 2018
" Very convenient. "
" Very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by JOHN - 11 July 2018
" Good value, went with internet before and they were abismal went with keddy through Eurocar and there was no comparison "
" Very fast and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TONY - 08 July 2018
" Very helpful "
" Excellent service...could not have been nicer and more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by NIGEL - 29 June 2018
" wonderfully delightful desk attendant. "
" . Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by RODERICK - 14 June 2018
" No drama - service provided as required. "
" I tend not to make recommendations. My experience was as should be expected, I booked a hire car, I took the lower cost option so therefore was provided with an older higher mileage car but perfectly acceptable nevertheless. Staff at hire desk and car lot were great - no drama relaxed and sincere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by VINCENT - 13 June 2018
" All good "
" No problems overall. Easy pick up (desk staff just a bit slow). Great value. Easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 08 May 2018
" All went very well , no issues "
" AS it should be - easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUZANNE - 08 May 2018
" Overall satisfactory,very prompt service on pickup and drop off "
" The car was clean but there was a number of scratches in the paintwork and a small dent that wasn't noted on the paperwork,that attendant noted marks and signed the rental documents,even though we booked with Keddy ,the service was provided by Europacar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DERMOT - 27 February 2018
" Quick & friendly service "
LONDON, GB - Reviewed by MATTHEW - 20 February 2018
" Excellent as always. Good price and efficient booking. "
" Car pick up/drop off very efficient and good. Car preparation was however very poor and the interior was not appropriately clean - previous customer had clearly smoked a lot and the car had very strong cigarette odours. Initially this was masked by air freshener but this quickly faded to leave unpleasant odours. Had to purchase an air freshener to make the car bearable. There was a cigarette burn in the drivers side carpet. "
LEEDS, GB - Reviewed by SHAUN - 04 January 2018
" See below. Addional comment: Satisfaction rating should be appropriate. Certainly was not a 10/10. 0/10 is generous. "
" Car booked online was not available and so was hit with a surcharge for the car obtained. Pushy representatives. When asked where the car was I was told to just go outside and walk around pressing the unlock button until I saw a flash. Very poor experience overall. "
LONDON, GB - Reviewed by PAUL - 16 December 2017
" Easy, quick, efficient "
" No waiting, good service outbound and upon return "
MANCHESTER, GB - Reviewed by THIBAULT - 12 October 2017
" I really don't like the cheap sales tactics used to upsell insurance and sat nav. If I say no once, no need to asked: are you sure? "
LIVERPOOL, GB - Reviewed by PAUL - 03 October 2017
" Very easy to use website which provides great value for money "
" Service agent at Europcar Desk at Liverpool Airport on collection was very rude and arrogant when I did not wish to take out any additional insurance cover, very poor and low standard of customer service which left a lot to be desired "
BIRMINGHAM, GB - Reviewed by KEVIN - 19 September 2017
" You charged me twice!!!! "
EAST MIDLANDS, GB - Reviewed by MARTINA - 12 September 2017
EXETER, GB - Reviewed by ROBERT F - 05 September 2017
" Very efficient friendly service and great value for money "
" Super service really quick to get and return the car "
LONDON, GB - Reviewed by NORA - 04 September 2017
" We are still awaiting our deposit back and its almost a month ago Pleases help. We are feeling robbed of our supposedly Refundable 250 Sterling Please advise what we can do "
LONDON, GB - Reviewed by PETER - 10 August 2017
" Returns closed during their quoted opening hours . Though at least 2 at collection desk . "
LONDON, GB - Reviewed by CHARLES - 22 July 2017
" The directions to Europcar in Euston St. are misleading. Just go down a level and follow the signs for car hire. "
LONDON, GB - Reviewed by MARC - 28 June 2017
" Return at St pancreas station is not well indicated. You should provide signage at entrance of car park "
BIRMINGHAM, GB - Reviewed by OLUGBENGA - 27 June 2017
" In your charges do you include insurance or the package include insurance because l was asked to pay for another insurance at europcar. Thanks "
BIRMINGHAM, GB - Reviewed by MICHAEL - 04 June 2017
EDINBURGH, GB - Reviewed by JOHN - 09 May 2017
CARDIFF, GB - Reviewed by SHEILA - 28 March 2017
MANCHESTER, GB - Reviewed by WILLIAM - 04 January 2017
" Good value and convenient linked us up with a good supplier "
" Nice polite and efficient staff will use them again "
BIRMINGHAM, GB - Reviewed by MICHAEL - 03 January 2017
" ive booked with you before and it was good, "
" I had to wait in a queue for 1 hour til I got to the desk ,,the car I got I don't think it was a intermediate what I booked,, I got a fait 500x ,,,, , the car was under full in fuel ,,,,,I left it back full as I usally do ,,,,they charged a 250 pound depoist ,,which cost 305 euro to my card which I hasn't gone back to my card yet yet "
SOUTHAMPTON, GB - Reviewed by LAUREN - 17 December 2016
" Car was booked for 10am but was not available until almost 11am "
NEWQUAY, GB - Reviewed by PETER - 20 November 2016
" excellent natural and friendly approach by staff. very 'uncommercial' with the genuine feeling you are being looked after....not the norm in todays world! "
" I dont know what Keddy is? "
EAST MIDLANDS, GB - Reviewed by TOM - 28 October 2016
" A good website and easy to follow. "
" A bit slow buy okay overall. "
LONDON, GB - Reviewed by GARY - 25 October 2016
" I bought what I thought was full insurance as it was the most expensive insurance add on online before I got there but when I arrived there I had to pay extra on top of what I paid online for the cover "
EDINBURGH, GB - Reviewed by ALAN - 15 October 2016
CARDIFF, GB - Reviewed by RHODRI - 08 October 2016
BIRMINGHAM, GB - Reviewed by JOHN - 20 September 2016
" nothing to add, "
" nothing to add, "
LONDON, GB - Reviewed by LORRAINE - 14 September 2016
" Left waiting for over an hour before we were looked after at the hire desk. Car was not what was specified. Got a new model Peugeot, body size was the same as a yaris, not medium sized like Astra or golf. Engine size was 1.6, but car behaved like small car. Not suitable or comfortable for motorway driving. "
LONDON, GB - Reviewed by PETER - 14 September 2016
" Keddy or Europcar, same thing. Same lousy service, waited an hour at Europcar Heathrow to collect the car, in a room full of angry people. When returning car (on a Monday afternoon) , same experience. One guy checking cars in and at least 10 waiting, left keys as had flight to catch so couldn't get receipt. Don't need this stress. Only plus was that the car was new, 8k miles and no problems. "
EAST MIDLANDS, GB - Reviewed by MARY - 06 September 2016
" Upon returning the car there were no vacant bays available and cars were parked everywhere. I had no option other than park in the roadway between bays which I felt made the car vulnerable to damage after I parked it and returned the keys. Advice as to what to do in this situation would be helpful and reassuring. "
" Upon returning the car there were no vacant bays available and cars were parked everywhere. I had no option other than park in the roadway between bays which I felt made the car vulnerable to damage after I parked it and returned the keys. Advice as to what to do in this situation would be helpful and reassuring. "
LONDON, GB - Reviewed by PATRICK - 30 August 2016
" Although I read some poor reviews of Keddy's on-line - and almost cancelled my reservation as a result - I found the team at Gatwick to be very efficient, friendly and helpful. There was no hard sell for additional insurance that I didn't need, no hidden charges and was quickly away in a very new, low mileage car. "
BIRMINGHAM, GB - Reviewed by ALAN - 24 August 2016
" The website always gives the best comparisons and finds the best prices "
" I received a very pleasant service in Birmingham "
LUTON, GB - Reviewed by GRAEME - 23 August 2016
EDINBURGH, GB - Reviewed by TONY - 21 August 2016
" Agent was very rude to me. "
SOUTHAMPTON, GB - Reviewed by NIAV - 16 August 2016
LONDON, GB - Reviewed by FRANCIS - 16 August 2016
" At first I was very satisfied with both the convienence of the car rental pick up and the service at the front of desk. I am, however, very annoyed at the delay in the reimbursement of the deposit taken from my debit card at the time of pick up on Wednesday morning the 10th of August. I left the car back on Saturday the 13th without a hitch but I still have not received my deposit. My mortgage went out yesterday and I was lucky to be able to make the payment. I am now left with no money for groceries... Thanks Keddy "
LUTON, GB - Reviewed by ART - 15 August 2016
" The car I ordered was not available and I was given 3 choices, a free fiat 500, an upgrade for significant extra money, or a long wait for the car I'd ordered. I should have been given a free upgrade as a fiat 500 was not workable for the mileage I had to do. "
HOLYHEAD, GB - Reviewed by NIALL - 13 August 2016
" On returning the car a very friendly gentleman checked the car and told.us that everything was OK and deposit was returned. In conversation he mentioned to me about a nasty scratch on the alloy wheel. This was damage that was caused by someone else BUT the lady who gave us the car and sorted out the paper work should have alerted us to this scratch on collection. If I had to have noticed this during my holiday it would have made me very anxious and upset. "
BIRMINGHAM, GB - Reviewed by MICHAEL - 10 August 2016
" A1 TOP CLASS "
" A1 TOP CLASS "
GLASGOW, GB - Reviewed by ALAN - 09 August 2016
LONDON, GB - Reviewed by SAMIR - 08 August 2016
EAST MIDLANDS, GB - Reviewed by NICOLA - 05 August 2016
MANCHESTER, GB - Reviewed by PETER - 12 July 2016
" Sometimes the queqe at the Europa desk is too long - try a quicker method of customer service. "
" Always keep trying to improve. "
LEEDS, GB - Reviewed by KIERON - 25 June 2016
" I booked an economy car and upon arrival by bus to new car park village in Lba airport was given mini ( fiat 500). I did ask why I had been given a lower car, and wasn't given an explanation, but told it would be 45 mins for a replacement car. As I travel and book every week in advance ( via Autoeuropa) on business to UK, I didn't nor couldn't afford to wait 45-1 HR for another car. Unless I get a response from you , I will be changing the next 2 months car hire to another provider , and will post my comment on social media. I look forward to hearing from you "
" I booked an economy car and upon arrival by bus to new car park village in Lba airport was given mini ( fiat 500). I did ask why I had been given a lower car, and wasn't given an explanation, but told it would be 45 mins for a replacement car. As I travel and book every week in advance ( via Autoeuropa) on business to UK, I didn't nor couldn't afford to wait 45-1 HR for another car. Unless I get a response from you , I will be changing the next 2 months car hire to another provider I look forward to hearing from you "
MANCHESTER, GB - Reviewed by CONOR - 24 June 2016
" my company hired car for a business trip for me. at Europcar desk voucher could not be found on system. 50 mins waiting while Europcar tried to solve problem with Auto Europe. no solution from Auto Europe and no idea how to solve problem. finally just paid for car and insurance MYSELF. need to claim that cost back from company but it's still not clear if car has been double paid for. "
" they tried for a long time to get a solution to problem from Auto Europe. promised me an answer to problem on return of car but they could not give me one. paid for car myself "
LONDON, GB - Reviewed by CAROLINE - 22 June 2016
BRISTOL, GB - Reviewed by KATHERINE - 21 June 2016
" I went for the rental option with the highest insurance cover so that when I arrived to pick up the car there would be no added extras. I was disappointed that it was not made more clear on the booking form that, despite going for the 'platinum' option, I would still be liable for 1200 excess if anything happened and had to pay a further 20 to reduce this to zero. The public are growing increasingly dissatisfied with these hidden costs and it is the reason that comparison websites are becoming big business. I would recommend to stay ahead of your competitors to put the customer 1st and be more transparent. "
SOUTHAMPTON, GB - Reviewed by MUHAMMAD HASSAAN - 18 June 2016
LONDON, GB - Reviewed by PAUL - 10 June 2016
" The only negative was there were very was no real choice of models, I didnt really like the Vauxaul Mocca. But otherwise a very good experience. I found your employees very friendly, efficient and helpful. "
GLASGOW, GB - Reviewed by CHRISTINE - 25 May 2016
" Always reliable way to book a rental car "
" All staff extremely helpful and very friendly "
EDINBURGH, GB - Reviewed by EOIN - 16 May 2016
" There is a incorrect charge on my account of 339.74 The car was signed off by the operator and prepaid online with no extras requested. Car left back immaculate full tank of petrol Please contact me urgently to resolve "
" There is a incorrect charge on my account of 339.74 The car was signed off by the operator and prepaid online with no extras requested. Car left back immaculate full tank of petrol Please contact me urgently to resolve "
BIRMINGHAM, GB - Reviewed by SIMON - 27 April 2016
" Vehicle was taken back without being checked. Keddy (Europa) said they would send a confirmation email- but nothing received. "
" Car was good, check in was good just the lack of attention and no confirmation at return "
BRISTOL, GB - Reviewed by JOSEPH - 13 April 2016
" We were offered extra insurance at £19 per day - it was not explained that this was plus vat - very sneaky "
" Really nice staff member at desk however totally failed to mention VAT on top of extra insurance - very underhanded "
LONDON, GB - Reviewed by MARTIN - 14 March 2016
" Good service BUT the car registration on the booking agreement was not correct. This led to a major hold up for me as I was unlucky enough to have the car expounded for a very minor parking issue. The £265 release fee has nothing to do with Auto Europe but the extra delay meant I missed an appointment. Martin. "
BIRMINGHAM, GB - Reviewed by ROBERT - 03 March 2016
" Maybe have the name Auto Europe/Keddy on the stand at the Airport "
" Same thing, maybe have the name Keddy/Auto Europe on the stand at the Airport "
MANCHESTER, GB - Reviewed by PAT - 23 February 2016
LONDON, GB - Reviewed by MARGARET - 22 February 2016
BRISTOL, GB - Reviewed by GEOFFREY - 14 December 2015
LONDON, GB - Reviewed by ANTHONY - 11 November 2015
" uSUALLY VERY GOOD ALTHOUGH ON THIS OCCASION, VERY EXPENSIVE. "
" LONG WAIT TO GET THE CAR DESPITE THERE BEING A FREE GIRL ON THE DESK. DIFFICULT TO FIND THE CAR IN THE CAR PARK ON A WET NIGHT. "
PEMBROKE, GB - Reviewed by RADEK - 25 October 2015
" Non profesional at all . "
" Person just cover other shift and didnt know anything about all details we agreed one day before by phone . She tried to ring to somebody ( 40 min ) to comfirm agreements but no one answer the phone ...etc . "
ABERDEEN, GB - Reviewed by MARY - 15 September 2015
" Insurance cover options should be made easier to understand. As additional insurance cover, which I thought I had paid for was offered by Keddy. "
LEEDS, GB - Reviewed by GEORGINA - 18 August 2015
CARDIFF, GB - Reviewed by RAY - 12 August 2015
" The address given to pick up the car was non-existant. The address I should have received was five MILES away.Apparently you are to blame not Europcar for this unbelievable discretion. I made the booking because it was within walking distance of Cardiff railway station. "
" Once I had found the right place everything was good. "
MANCHESTER, GB - Reviewed by JEFFREY - 09 August 2015
" Car we received was not as per the one we booked. The picture showed a saloon car and said it was an Opel Astra or similar. We received a Ford Focus and questioned it on arrival but we're told that was what we booked. I would not class a Ford Focus as the same size as a saloon car or an Opel astra "
" Car we received was not as per the one we booked. The picture showed a saloon car and said it was an Opel Astra or similar. We received a Ford Focus and questioned it on arrival but we're told that was what we booked. I would not class a Ford Focus as the same size as a saloon car or an Opel astra "
LONDON, GB - Reviewed by MARK - 08 August 2015
MANCHESTER, GB - Reviewed by PHILIP - 04 August 2015
LONDON, GB - Reviewed by CIARAN - 28 July 2015
BIRMINGHAM, GB - Reviewed by ABIODUN - 26 July 2015
" Collection time needs to be improved as I had a delay of more than 30 minutes, and the car I requested was not the one I had. Yet, I 'll do it again with you guys. "
BIRMINGHAM, GB - Reviewed by MICHAEL - 07 July 2015
" Yes car was fine, service fine. The most important thing was not made clear regarding your insurance cover, you recommended extra insurance to cover excess which I did then when to pick up car was told that I was not fully Procted more money to be paid. I had not expected this which I was very disappointed with. You were recommended to me by company which had used your company before. I had told many people when I had booked your car how happy I was with cost, how wrong I was. Would have been as cheap to have brought my own car on boat. I know that there are European moves to have changes in car hire, "
" Would like transparency in total cost "
GLASGOW, GB - Reviewed by SEBASTIEN - 03 July 2015
NEWCASTLE, GB - Reviewed by ORLA - 26 June 2015
" there were no cars available the rep asked us to wait one hour, i told him i could not do this and would like to cancel my booking and get one elsewhere he told me i would have to contact auto europe after some discussion he offered me a smaller 2 door corsa i hope auto europe will refund the difference? "
" there were no cars available the rep asked us to wait one hour, i told him i could not do this and would like to cancel my booking and get one elsewhere he told me i would have to contact auto europe after some discussion he offered me a smaller 2 door corsa i hope auto europe will refund the difference? "
LONDON, GB - Reviewed by BRENDAN - 24 June 2015
" Had to wait nearly 45 minutes in queue to get car. We were then given a smaller car than was ordered and paid for. However when we returned to the desk the guy was helpful and changed the car. "
BIRMINGHAM, GB - Reviewed by BARRY - 24 June 2015
LONDON, GB - Reviewed by COLIN - 23 June 2015
" Car rental was easily laid out on website, enabling us to choose the best package that suited our needs. But our booking was not properly communicated to Keddy/Europcar "
" 1. Car rental desk was not in terminal building as stated on booking. Was a bus ride way to an un-sign posted car rental village, which caused great difficulty in finding when car needed dropping back sunday, there is no signposts to find car drop off 2. we booked a 4 door astra or similar and was given a 2 door car, which was unsuitable, we understand an astra is not confirmed but still expected a 4 door car. To get a 4 door car that they had Europcar wanted an extra £20.00 3. we booked all insurance with you and extra excess package and europcar still tried to charge us for excess package. "
LONDON, GB - Reviewed by JOHN - 17 June 2015
BRISTOL, GB - Reviewed by JAMES - 13 June 2015
BIRMINGHAM, GB - Reviewed by ANA - 05 June 2015
" The car was hired through the Keddy hire company, however there was no indication at any point that I would need to go to a different company's reception at the airport. It was only because I asked a random member of staff with another hire company where the Keddy reception was, that I found out the car was being hired through europcar. Luckily I did not have to queue to find out this information; if I had done, I would have been very annoyed at the delay. "
LEEDS, GB - Reviewed by SUSAN - 27 May 2015
" Terribly disappointed with car hire collection. I had to wait 3 hours for a car to be available even though I had pre - booked a car. Plans for that morning ( and the rest of that day) were totally ruined. On a plus note, the lady called Jane on the car hire desk was pleasant and courteous. "
" As above "
MANCHESTER, GB - Reviewed by GARRET - 14 May 2015
" Took longer to get car than my flight time. Offered 'smartphone ' -activated option but they wanted an additional £10 per day for their shortcoming. When I finally got a car, it was not properly inspected as I subsequently discovered far side rear door frame was full of water, probably due to poor window seal. Poor service "
EDINBURGH, GB - Reviewed by DENISE - 01 May 2015
" Paid for insurance and was not put on to my voucher so had to pay again in Edinburgh, so will be on the phone when I get back. No impressed with the on line services. "
EDINBURGH, GB - Reviewed by DENISE - 01 May 2015
" Paid for insurance and was not put on to my voucher so had to pay again in Edinburgh, so will be on the phone when I get back. No impressed with the on line services. "