" No problem with Keddy, the misinformation regarding what I thought I'd booked through yourselves and what transpired in reality were poles apart. Eg, I booked full insurance through you, only to find out I was liable for a 2.1k excess when I got there. Would recommend Keddy, not your company. "
" No issues "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Convenient and easy. Quick pick-up and drop-off too. "
" Really quick, good service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff were very helpful. "
" The only worry I had was the amount of money held on credit card etc. I also would like confirmation back that nothing was taken from my accounts.... Car left with full tank and in good order. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Everything was fine until I received an unexpected charge after I'd dropped the car off. This was taken from my credit card without any warning and it was actually a mistake on your part. Counter staff member Daniel was exceptional and the agent I dropped the car to was very professional and efficient. The car was faultless too. Up until this point I'd have given 10s for everything. The charge is in the process of being refunded but it left a very sour taste. The number of emails I received in the process of booking, all the paperwork etc. would lead me to assume a high level of efficiency, checks and balances but this was not my experience. I usually hire from Hertz or Avis and you haven't won me over as a customer. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely appalling ,are flight was canceled so called the office to explain ,made a bad situation from bad to worse told us we would have pay 90euros plus 50 euros to rebook no sympathy to our situation ,pathetic I just said for get it tried to do the right thing ,The staff at keddy was so understanding ,I have been using Auto Europe since 2013 never again "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Basic defects in an otherwise fine car. "
" The car radio aerial was missing so radio reception was lousy. The lever to open the hatch for fuel filling didn't work. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" still use auto europe but not keddy "
" poor counter servis long wait time cars not ready "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Disappointed with europcar "
" Upgraded my car on arrival. Very disappointed to have to pay extra for adaptive cruise control with europcar. Will not use them again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had a great experience picking up my vehicle on this occasions, staff were lovely and helpful. Car was clean and no problems. Thank you! "
" If Keddy was the gentleman handing over my vehicle, he was very informative and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy process, I will use AutoEurope again. "
" Very helpful staff at the airport pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Usually very competitive in price. "
" It was Europcar that served me. Very positive experience. Great upgrade at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I refer to the voucher below where i had booked a car with 58.33 Sterling to be paid. I had already paid 385.69 When I arrived at the desk I was offered an upgrade car which I was told would be offered an extra 30 per day. I also purchase complete cover for around 35 per day and a full tank of petrol (although I only used half a tank) To my astonishment I appear to have been charged an additional 512. euro. I dont know how it ended up at such a price of 1000 euro for 4 days. Could I please be sent a breakdown of how this was calculated "
" I refer to the voucher below where i had booked a car with 58.33 Sterling to be paid. I had already paid 385.69
When I arrived at the desk I was offered an upgrade car which I was told would be offered an extra 30 per day. I also purchase complete cover for around 35 per day and a full tank of petrol (although I only used half a tank) To my astonishment I appear to have been charged an additional 512. euro. I dont know how I ended paying such a price which is unbelievably expensive price of 1000 euro for 4 days ! Could I please be sent a breakdown of how this was calculated
Thank you
Stephen Dodd
Sent from Outlook for Android
From: Auto Europe Reservations
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Was upgraded, great car which made journey better "
" Only issue was busy and took along time to get the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great, quick pick up snd drop of, lovely friendly staff. "
" Smooth experience from start to finish, and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" All staff and customer service agents were friendly and very helpful. They made our experience seamless and very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent service "
" excellent service the lady at the desk (Caitlin) was very helpful went out of her way to show us where the car was parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I rent up 6- 8 times per year and always use Auto Europe - they provide an excellent combination of good prices and efficient service. "
" Generally all good, staff at counter and on return were very friendly & helpful. Big delay on pick-up, but this was not Keddy's fault, as a number of delayed flights had landed close together. The small MG car they gave us (Opel Corsa or equivalent) was not great, definitely the dangers of 'equivalent'. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Apart from booking in all was good I was very disappointed to find an extra charge of €138.27 without explanation I don't owe this as I paid up front for my booking €131.78 I called customer service she said they would be in touch but nothing so far Really Disappointed "
" I didn't really understand what they were asking me to sign just never came across well "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" This is my third time of using Auto Europe and the experience again has been seamless and very good. I look forward to booking again "
" Great experience. The agent who checked my in was Kisha and he was an excellent employee and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall excellent "
" Efficient staff ,bit of a wait to pick up the car. Return very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurooe very good with best prices "
" I filled the petroleum tank at the airport and dropped car back after hours. I was then billed for 5 litres of fuel despite the car being full. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" explanation of how to connect car map to my phone would have been helpful. i was unable to use car map system. otherwise all ok thanks "
" who is keddy? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would have rated AE higher only for they were unsure to site me to make a small amendment to the booking which was very inflexible especially since I requested it days in advance "
" Very good and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would like to know where the additional charge of €90.48 came from??? "
" I would like to know where the additional charge of €90.48 came from??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have always had very positive experiences with Auto Europe so this instance is not the norm but now that I have an issue I am sure you will be able to help. "
" When picking up the car on Sunday 19th I was informed by the desk clerk that the fuel level off the car was full despite the fact that the needle was indicating this was not the case. I was informed that this was a common fault with this vauxhall car and that it was noted that when I returned the car that it would not indicate full even though it would be. However, when I went to fill the car at an airport fuel station I filled it till the pump stopped and when I drove off the fuel indicator was showing full so had not stopped shy of full. Needless to say this make me feel that I was duped by the Keddy rep and when I quized them on this on returning the car I was informed that yes there have been issues and that they would look into this for me but needless to say I have not heard anything back. Now, whilst it may have been a fault it just looks to me that I was had. It is not a whole lot of money but its the principle of the whole affair. I would appreciate you guys looking into this and finding a resolution but in the meantime I would not be recommending europcar to anyone. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Very friendly staff and facilitating. Car was nearly new and in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" The customer care agent was very friendly & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very straightforward interactions with staff at desk and out in the carpark. Car was very disappointing given I had mentioned that we were 5 adults and would need the largest car in the class "
" Car was old and every panel had damage. Nobody would consider a Vauxhall Mokka an SUV and yet is is being marketed as such which is misleading "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Excellent customer service and return "
" Good service with free up grade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall using Europcar was excellent, Staff and assistance was fantastic fom collection to drop off. I have used your company many times and have come to expect that standard so not dissapointed at all. Only comment is that I was given a FIAT 500 which is no problem as was only doing a short drive from Airport to Bracknell. The cvar was very clean but the brakes were not great, I am pretty sure it felt and sounded tlike the Pads needed to be changed. Was not dangerious as car stopped fine. Other than that, All good. I will use your services again. Patrick "
" Overall using Europcar was excellent, Staff and assistance was fantastic fom collection to drop off. I have used your company many times and have come to expect that standard so not dissapointed at all. Only comment is that I was given a FIAT 500 which is no problem as was only doing a short drive from Airport to Bracknell. The cvar was very clean but the brakes were not great, I am pretty sure it felt and sounded tlike the Pads needed to be changed. Was not dangerious as car stopped fine. Other than that, All good. I will use your services again. Patrick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth transaction "
" Smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sitting on the side of the motorway with warning lights flashing only to find that the "24 hour" emergency breakdown number didn't work. Rang helpline - they confirmed it looked like the emergency number was "closed" but they had no suggestions other than to ring the hire office at Bristol Airport - and they just said "ring the emergency number". A nightmare. "
" it is impossible to know what aspects of the hire were facilitated by Keddy and what were facilitated by Europcar so this questionnaire is fatally flawed and results are meaningless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was not ready at pick up even as I was I hour late. Was offered an upgrade but was told me it would cost £40 extra. Not a particular over friendly experience "
" Car was somewhat tired, lots of rattles, particularly driving over a speed bump. The windscreen had a chip which they told me that they do not repair. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" All good, no issues with the car or the staff. "
" All went smoothly from receiving the car and until dropping it back. Use Keddy/Europecar at Stansted airport for a while and they always perform well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went smoothly. Should have given more time to check the car during daylight. "
" Everything went smoothly. Should have given more time to check the car during daylight. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good overall "
" Staff at Europecar desk was friendly and efficient. No much pressure about extras. Return was easy too. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been booking car hire via auto Europe for the last 18 months and have had generally a good experience and found the rental prices very competitive. "
" Kesey was handled by Eurocar at London Gatwick airport. The ground staff who served me was unfriendly, interrupted her service to me to talk to her colleague/ interfered in his service, and generally was abrupt. I was not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Overall, an excellent experience. "
" One of the better experiences I have had....Courteous, well presented, helpful, staff member on arrival in Cardiff, a pleasure to be met by someone who knew what he was doing, and clearly enjoining his work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good customer service, great company "
" good customer service, great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drop off very good and efficient.collection a bit slow due to problems with customer ahead of me .person behind counter a bit unfriendly maybe was tired. Surprised at large deposit to pay for car "
" Counter staff at collection point a bit gruff "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Overall very good "
" No staff at drop off so had to go to check in desk Very limited spaces at drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" No "
" Inside windscreen was really greasy. Made it very difficult to drive in rain and at night. Should be a priority. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" Pick up on the day was dreadfully slow. Waiting in the queue for an hour. Not enough staff for the volume of customers "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Last rental... good fresh car, very speedy processing at collection and charming and efficient reception at 6am in the morning when returning the car. Service couldn't be better. Keep it up, Keddy "
" Always happy to endorse Keddy. They have been excellent in terms of dealing with me, cars, value for money and overall good service. Be back to them again next month. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Will always use Keddy from now on. No hassle no pushy staff, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The sign posting to the drop off location in Glasgow airport was very poor. We went the wrong way at two different points. Otherwise very good. "
" No issues, friendly staff and good quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I did not have any problems. The daily mileage allowance is generous. "
" For me everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All positive. No complaints. Thank you. "
" All positive. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" staff name Tony was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The counter staff lied about the total price of the rental and i simply trusted what i was told. I was told that the total peice of the rental comes to £85, when ask to add full protection. That was not the total peice of the rental but only the full protection price. It was my responsibility to check the price but no car rental in the past has lied about the total price and i didn't expect Europcar to do that either. "
" Online experince was flawless. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" My comments are above "
" There was no queue but they still managed to keep us waiting for an hour and a half at the counter. Said they had only small cars and offered us a Porsche for £50 extra for the two days . I agreed. then he said it was 50 per day so we said no. Still left waiting waiting waiting then he offered us a BMW convertible which we refused. We agreed to a Kia sportage but that was taken off the table for some reason. Anyway after an hour and a half he said he was giving us a BMW but he wasn't sure what type it was I just hoped for the best as we were already waiting too long. When we got there it ended up being the BMW convertible and it was filthy. I was furious and very disappointed went to see the manager and he gave us this Kia sportage and was very apologetic. I do not intend using your company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Simple, convenient and reasonably priced "
" Simple, convenient and reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Auto Europe was not the problem to me. I have no doubt they would have tried to upsell regardless of black friday "
" I had expected the car to be at the airport and not a shuttle bus. when we arrived at Europcar we were told they had a Citron 3 for us. We had ordered an Opal Astra which I believe is a size up from what was offered. We were asked if we would like an automatic to which my husband instantly said yes and was given a few choices. I then asked if this was extra and told yes £35 a day and I said no way. We eventually choose an automatic Octavia which we were told was €15 a day. never mentioned that was exc of 20% tax when we got our invoice. I asked why they just did not give us the car we had ordered as we had made our decision at that point and gotten our excess insurance based on this and was told it was black Friday offers. We had already got discounted rates so I don't believe they were any different When we returned the car we were told they would send an invoice in ten minutes to our email. Had to call them two days later. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Am quite loyal to Keddy and Auto Europe. Please keep up the good work. "
" As usual. Service and customer staff were spot-on. Friendly and courteous. Rental was at a very reasonable rate but car was a bit disappointing after the 2 superb rentals I have recently had from them. But still prefectly serviceable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" A wonderful car hire, immense joy from start to end "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As comment in Section 3. "
" Only problem is that there are no signs for Keddy at any airport. It should be highlighted that Keddy is part of the Europcar group in the E-document provided at the time of booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfactory at all stages and a lovely VW Golf "
" My contact was with EuropeCar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car rental process (collect, use and deliver) was fine. There were booking problems with Autoeurope - see above. "
" You (Autoeurope) made an error in the booking I emailed you for an explanation but got no reply. I had to re-book at greater expense and I intend to write to you to seek recovery of the extra costs and my time for re-booking "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All went as planned "
" Very good counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" no comments as above "
" delay in accessing car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All ok "
" Very sliw at cou tet check in. Waited 45 mins "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Expensive hire cost for poor service from Keddy/Europcar "
" Almost an hours wait to collect the car when they they know the arrival of people on flights from our bookings. Drop off also took a long time. Car very poor quality for the price paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" I had no problem with any aspect of the car hire "
" easy pick up & easy drop of. a minor glitch was there was a car already in the parking space I was supposed to leave the car at drop of "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Very efficient, economic and great car. Slight delay in drop off only because I wanted to sign off there and then. Will use again if prices similar and wouldn't hesitate to recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I wouldn't hesitate to recommend in the UK. I have used Auto Europe this week in Malaga, a completely different (atrocious) experience. Queue for the bus to get to the car rental in blistering heat. A sub optimum office with enormous queues and very casual staff , only interested in up selling insurance. Each transaction took between 15 / 20 minutes as people argued about excess waiver and ridiculous amounts going on your credit card. I was 90 minutes in the queue. "
" Everything was excellent. Upgraded car was very good. Only thing that could be improved was for counter staff to perhaps warn that traffic on the return journey would be very heavy and to leave more time to get to the airport. Collection journey was in the late evening. Return was early evening and journey took much longer. No time to return the car full of petrol which ended up costing us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Very convenient. "
" Very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good value, went with internet before and they were abismal went with keddy through Eurocar and there was no comparison "
" Very fast and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful "
" Excellent service...could not have been nicer and more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" wonderfully delightful desk attendant. "
" . Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" No drama - service provided as required. "
" I tend not to make recommendations. My experience was as should be expected, I booked a hire car, I took the lower cost option so therefore was provided with an older higher mileage car but perfectly acceptable nevertheless. Staff at hire desk and car lot were great - no drama relaxed and sincere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" No problems overall. Easy pick up (desk staff just a bit slow). Great value. Easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went very well , no issues "
" AS it should be - easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall satisfactory,very prompt service on pickup and drop off "
" The car was clean but there was a number of scratches in the paintwork and a small dent that wasn't noted on the paperwork,that attendant noted marks and signed the rental documents,even though we booked with Keddy ,the service was provided by Europacar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick & friendly service "
" Excellent as always. Good price and efficient booking. "
" Car pick up/drop off very efficient and good. Car preparation was however very poor and the interior was not appropriately clean - previous customer had clearly smoked a lot and the car had very strong cigarette odours. Initially this was masked by air freshener but this quickly faded to leave unpleasant odours. Had to purchase an air freshener to make the car bearable. There was a cigarette burn in the drivers side carpet. "
" See below. Addional comment: Satisfaction rating should be appropriate. Certainly was not a 10/10. 0/10 is generous. "
" Car booked online was not available and so was hit with a surcharge for the car obtained. Pushy representatives. When asked where the car was I was told to just go outside and walk around pressing the unlock button until I saw a flash. Very poor experience overall. "
" Easy, quick, efficient "
" No waiting, good service outbound and upon return "
" I really don't like the cheap sales tactics used to upsell insurance and sat nav. If I say no once, no need to asked: are you sure? "
" Very easy to use website which provides great value for money "
" Service agent at Europcar Desk at Liverpool Airport on collection was very rude and arrogant when I did not wish to take out any additional insurance cover, very poor and low standard of customer service which left a lot to be desired "
" You charged me twice!!!! "
" Very efficient friendly service and great value for money "
" Super service really quick to get and return the car "
" We are still awaiting our deposit back and its almost a month ago Pleases help. We are feeling robbed of our supposedly Refundable 250 Sterling Please advise what we can do "
" Returns closed during their quoted opening hours . Though at least 2 at collection desk . "
" The directions to Europcar in Euston St. are misleading. Just go down a level and follow the signs for car hire. "
" Return at St pancreas station is not well indicated. You should provide signage at entrance of car park "
" In your charges do you include insurance or the package include insurance because l was asked to pay for another insurance at europcar. Thanks "
" Good value and convenient linked us up with a good supplier "
" Nice polite and efficient staff will use them again "
" ive booked with you before and it was good, "
" I had to wait in a queue for 1 hour til I got to the desk ,,the car I got I don't think it was a intermediate what I booked,, I got a fait 500x ,,,, , the car was under full in fuel ,,,,,I left it back full as I usally do ,,,,they charged a 250 pound depoist ,,which cost 305 euro to my card which I hasn't gone back to my card yet yet "
" Car was booked for 10am but was not available until almost 11am "
" excellent natural and friendly approach by staff. very 'uncommercial' with the genuine feeling you are being looked after....not the norm in todays world! "
" I dont know what Keddy is? "
" A good website and easy to follow. "
" A bit slow buy okay overall. "
" I bought what I thought was full insurance as it was the most expensive insurance add on online before I got there but when I arrived there I had to pay extra on top of what I paid online for the cover "
" nothing to add, "
" nothing to add, "
" Left waiting for over an hour before we were looked after at the hire desk. Car was not what was specified. Got a new model Peugeot, body size was the same as a yaris, not medium sized like Astra or golf. Engine size was 1.6, but car behaved like small car. Not suitable or comfortable for motorway driving. "
" Keddy or Europcar, same thing. Same lousy service, waited an hour at Europcar Heathrow to collect the car, in a room full of angry people. When returning car (on a Monday afternoon) , same experience. One guy checking cars in and at least 10 waiting, left keys as had flight to catch so couldn't get receipt. Don't need this stress. Only plus was that the car was new, 8k miles and no problems. "
" Upon returning the car there were no vacant bays available and cars were parked everywhere. I had no option other than park in the roadway between bays which I felt made the car vulnerable to damage after I parked it and returned the keys. Advice as to what to do in this situation would be helpful and reassuring. "
" Upon returning the car there were no vacant bays available and cars were parked everywhere. I had no option other than park in the roadway between bays which I felt made the car vulnerable to damage after I parked it and returned the keys. Advice as to what to do in this situation would be helpful and reassuring. "
" Although I read some poor reviews of Keddy's on-line - and almost cancelled my reservation as a result - I found the team at Gatwick to be very efficient, friendly and helpful. There was no hard sell for additional insurance that I didn't need, no hidden charges and was quickly away in a very new, low mileage car. "
" The website always gives the best comparisons and finds the best prices "
" I received a very pleasant service in Birmingham "
" Agent was very rude to me. "
" At first I was very satisfied with both the convienence of the car rental pick up and the service at the front of desk. I am, however, very annoyed at the delay in the reimbursement of the deposit taken from my debit card at the time of pick up on Wednesday morning the 10th of August. I left the car back on Saturday the 13th without a hitch but I still have not received my deposit. My mortgage went out yesterday and I was lucky to be able to make the payment. I am now left with no money for groceries... Thanks Keddy "
" The car I ordered was not available and I was given 3 choices, a free fiat 500, an upgrade for significant extra money, or a long wait for the car I'd ordered. I should have been given a free upgrade as a fiat 500 was not workable for the mileage I had to do. "
" On returning the car a very friendly gentleman checked the car and told.us that everything was OK and deposit was returned. In conversation he mentioned to me about a nasty scratch on the alloy wheel. This was damage that was caused by someone else BUT the lady who gave us the car and sorted out the paper work should have alerted us to this scratch on collection. If I had to have noticed this during my holiday it would have made me very anxious and upset. "
" A1 TOP CLASS "
" A1 TOP CLASS "
" Sometimes the queqe at the Europa desk is too long - try a quicker method of customer service. "
" Always keep trying to improve. "
" I booked an economy car and upon arrival by bus to new car park village in Lba airport was given mini ( fiat 500). I did ask why I had been given a lower car, and wasn't given an explanation, but told it would be 45 mins for a replacement car. As I travel and book every week in advance ( via Autoeuropa) on business to UK, I didn't nor couldn't afford to wait 45-1 HR for another car. Unless I get a response from you , I will be changing the next 2 months car hire to another provider , and will post my comment on social media. I look forward to hearing from you "
" I booked an economy car and upon arrival by bus to new car park village in Lba airport was given mini ( fiat 500). I did ask why I had been given a lower car, and wasn't given an explanation, but told it would be 45 mins for a replacement car. As I travel and book every week in advance ( via Autoeuropa) on business to UK, I didn't nor couldn't afford to wait 45-1 HR for another car. Unless I get a response from you , I will be changing the next 2 months car hire to another provider I look forward to hearing from you "
" my company hired car for a business trip for me. at Europcar desk voucher could not be found on system. 50 mins waiting while Europcar tried to solve problem with Auto Europe. no solution from Auto Europe and no idea how to solve problem. finally just paid for car and insurance MYSELF. need to claim that cost back from company but it's still not clear if car has been double paid for. "
" they tried for a long time to get a solution to problem from Auto Europe. promised me an answer to problem on return of car but they could not give me one. paid for car myself "
" I went for the rental option with the highest insurance cover so that when I arrived to pick up the car there would be no added extras. I was disappointed that it was not made more clear on the booking form that, despite going for the 'platinum' option, I would still be liable for 1200 excess if anything happened and had to pay a further 20 to reduce this to zero. The public are growing increasingly dissatisfied with these hidden costs and it is the reason that comparison websites are becoming big business. I would recommend to stay ahead of your competitors to put the customer 1st and be more transparent. "
" The only negative was there were very was no real choice of models, I didnt really like the Vauxaul Mocca. But otherwise a very good experience. I found your employees very friendly, efficient and helpful. "
" Always reliable way to book a rental car "
" All staff extremely helpful and very friendly "
" There is a incorrect charge on my account of 339.74 The car was signed off by the operator and prepaid online with no extras requested. Car left back immaculate full tank of petrol Please contact me urgently to resolve "
" There is a incorrect charge on my account of 339.74 The car was signed off by the operator and prepaid online with no extras requested. Car left back immaculate full tank of petrol Please contact me urgently to resolve "
" Vehicle was taken back without being checked. Keddy (Europa) said they would send a confirmation email- but nothing received. "
" Car was good, check in was good just the lack of attention and no confirmation at return "
" We were offered extra insurance at £19 per day - it was not explained that this was plus vat - very sneaky "
" Really nice staff member at desk however totally failed to mention VAT on top of extra insurance - very underhanded "
" Good service BUT the car registration on the booking agreement was not correct. This led to a major hold up for me as I was unlucky enough to have the car expounded for a very minor parking issue. The £265 release fee has nothing to do with Auto Europe but the extra delay meant I missed an appointment. Martin. "
" Maybe have the name Auto Europe/Keddy on the stand at the Airport "
" Same thing, maybe have the name Keddy/Auto Europe on the stand at the Airport "
" uSUALLY VERY GOOD ALTHOUGH ON THIS OCCASION, VERY EXPENSIVE. "
" LONG WAIT TO GET THE CAR DESPITE THERE BEING A FREE GIRL ON THE DESK. DIFFICULT TO FIND THE CAR IN THE CAR PARK ON A WET NIGHT. "
" Non profesional at all . "
" Person just cover other shift and didnt know anything about all details we agreed one day before by phone . She tried to ring to somebody ( 40 min ) to comfirm agreements but no one answer the phone ...etc . "
" Insurance cover options should be made easier to understand. As additional insurance cover, which I thought I had paid for was offered by Keddy. "
" The address given to pick up the car was non-existant. The address I should have received was five MILES away.Apparently you are to blame not Europcar for this unbelievable discretion. I made the booking because it was within walking distance of Cardiff railway station. "
" Once I had found the right place everything was good. "
" Car we received was not as per the one we booked. The picture showed a saloon car and said it was an Opel Astra or similar. We received a Ford Focus and questioned it on arrival but we're told that was what we booked. I would not class a Ford Focus as the same size as a saloon car or an Opel astra "
" Car we received was not as per the one we booked. The picture showed a saloon car and said it was an Opel Astra or similar. We received a Ford Focus and questioned it on arrival but we're told that was what we booked. I would not class a Ford Focus as the same size as a saloon car or an Opel astra "
" Collection time needs to be improved as I had a delay of more than 30 minutes, and the car I requested was not the one I had. Yet, I 'll do it again with you guys. "
" Yes car was fine, service fine. The most important thing was not made clear regarding your insurance cover, you recommended extra insurance to cover excess which I did then when to pick up car was told that I was not fully Procted more money to be paid. I had not expected this which I was very disappointed with. You were recommended to me by company which had used your company before. I had told many people when I had booked your car how happy I was with cost, how wrong I was. Would have been as cheap to have brought my own car on boat. I know that there are European moves to have changes in car hire, "
" Would like transparency in total cost "
" there were no cars available the rep asked us to wait one hour, i told him i could not do this and would like to cancel my booking and get one elsewhere he told me i would have to contact auto europe after some discussion he offered me a smaller 2 door corsa i hope auto europe will refund the difference? "
" there were no cars available the rep asked us to wait one hour, i told him i could not do this and would like to cancel my booking and get one elsewhere he told me i would have to contact auto europe after some discussion he offered me a smaller 2 door corsa i hope auto europe will refund the difference? "
" Had to wait nearly 45 minutes in queue to get car. We were then given a smaller car than was ordered and paid for. However when we returned to the desk the guy was helpful and changed the car. "
" Car rental was easily laid out on website, enabling us to choose the best package that suited our needs. But our booking was not properly communicated to Keddy/Europcar "
" 1. Car rental desk was not in terminal building as stated on booking. Was a bus ride way to an un-sign posted car rental village, which caused great difficulty in finding when car needed dropping back sunday, there is no signposts to find car drop off 2. we booked a 4 door astra or similar and was given a 2 door car, which was unsuitable, we understand an astra is not confirmed but still expected a 4 door car. To get a 4 door car that they had Europcar wanted an extra £20.00 3. we booked all insurance with you and extra excess package and europcar still tried to charge us for excess package. "
" The car was hired through the Keddy hire company, however there was no indication at any point that I would need to go to a different company's reception at the airport. It was only because I asked a random member of staff with another hire company where the Keddy reception was, that I found out the car was being hired through europcar. Luckily I did not have to queue to find out this information; if I had done, I would have been very annoyed at the delay. "
" Terribly disappointed with car hire collection. I had to wait 3 hours for a car to be available even though I had pre - booked a car. Plans for that morning ( and the rest of that day) were totally ruined. On a plus note, the lady called Jane on the car hire desk was pleasant and courteous. "
" As above "
" Took longer to get car than my flight time. Offered 'smartphone ' -activated option but they wanted an additional £10 per day for their shortcoming. When I finally got a car, it was not properly inspected as I subsequently discovered far side rear door frame was full of water, probably due to poor window seal. Poor service "
" Paid for insurance and was not put on to my voucher so had to pay again in Edinburgh, so will be on the phone when I get back. No impressed with the on line services. "
" Paid for insurance and was not put on to my voucher so had to pay again in Edinburgh, so will be on the phone when I get back. No impressed with the on line services. "