As one of Europe’s most well-known and sought after countries to visit – Italy, seemingly provides it all. From culinary delights to warm hospitality and historical masterpieces such as the Colosseum. Driving from northern Italy to southern Italy is a joyful experience. Your drive will take you through some mesmerising landscapes and picturesque countryside. Stop off in historical Rome, shop in one of the world’s fashion capitals – Milan or uncover the beautiful Tuscany region – the choice is yours.
With more than 65 years of global car hire industry experience, Auto Europe through its trusted partners provides exceptional rental rates for a car hire in Italy. Our award-winning customer service team is available to help during and after your rental. This section provides car hire reviews in Italy. They have been left by previous customers to help you make an informed decision on whether to place a reservation.
" Wouldn't book with company again "
" Lady at the counter insisted I took out a further insurance policy stating that I've there was one mark on the car I would be liable for €1800 or if the car was stolen I would be liable for €2000. Even though my voucher stated I had full insurance "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" i have found dealing with Auto Europe generally to be very satisfactory over a long number of years. "
" This experience was good but has not always been in Italy, both in Fiumicino and Termine station in Rome "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Didn't get car preference I booked from Autovia but something similar, not a great car which had a lot of dents and scrapes, radio Didn't work well "
" Easy booking and very easy to amend booking if needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" very satisfied "
" The car was not clean inside or outside "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" These car hires should be thoroughly checked before they are given to customers. "
" The car I got was extensively damaged. There was a warning light for service on constantly. The front right tire was low on pressure. The inside and outside of the car was not clean. When I returned the car I was made feel like it was me that did all the pervious damage, this was time consuming and a poor service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" . "
" Felirent in Malpensa are located out of the airport so it was quite confusing to find them. They offer a shuttle service but you have to call them. The car was in decent condition, not very clean, with the right mirror broken and needed service. They try to charge additional costs on top of the agreed fee. For example, they claim they do not recognize the insurance I had booked from Autoeurope and claim i should add an additional insurance from Felirent. I had booked an additional cost of 7euro per day for traveling abroad and they charged me 15euro per day claiming their catalogue changed. They also charged 10euro cleaning fee. On the drop-off they said they should charge a penalty of 25euro for 4 liters of diesel missing from the tank plus the value of the diesel. At least they proposed a gas station near by and i drover over and filled the missing diesel. Also, they check very carefully in order to see any damage and charge it. The drop-off process took more than 30 minutes. Overall, I would not recommend them as the feeling you get is that they try to trick you. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" They didn't put a block on my credit card like other companies I've used. One company wanted 2000 block on my card, another 1800. I took out my own collision waiver insurance with AIG for €23, that covered 1800 excess damage locauto required in the event of an accident, that waiver insurance with locauto was much more expensive, over 100 I recall. Locauto examined the car with me on pick up and pointed out several damaged. I pointed out 3 marks not recorded on the damage report. Thanks agent told me you could accumulate 3 marks under 5 cm during the hire and they wouldn't be counted as damage, but I noted them anyway. I was emailed the agreed damage within 15mins. When I dropped it off the agent did a quick check of the car and said it was not damaged and I received the agreed drop off damage report again within 15 mins. I havent had any correspondence from locauto since but u never know if there are outstanding speeding tickets on the way "
" Had to take a ticket to get to see a rep. The ticket began with a letter and then a number, mine was L019. That put u in a queue to see a rep that was servicing 5 sub rental companies, locauto, Alamo, national, Enterprise, drive. It took 1 hours 12 mins from I took the ticket until my ticket number was called. I was the third locauto customer, L017 and L018 were ahead of me. In the interim there was about 10 or 12 customers for the other sub rental companies eg E009, E010, M011, M012, etc. this was most annoying part of the hire process. Thing was, there was customers who stood for 10 maybe 15 minutes, thinking they were in the queue and when they approached the agent they were asked for their ticket and they had none, then they had to go and get a queue ticket, then after all that wait their turn in the queue. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ? "
" Smooth efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would recommend auto europe and noleggiare. Staff were pleasant and process was smooth "
" Very smooth pick up and drop off - very happy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Everything us possible once you pay the extra. "
" I had to pay an extra €400 to use a credit card in my married name. Also I'm waiting to be imbursed after bringing the car back. Not a happy customer. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent experience overall, super friendly agents/staff at desk. "
" Very happy with prompt and friendly service. Locator had no issues with a debit card payment, I will be returning as a customer. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worst ever experience. Autoeurope need to remove these suppliers as it is ruining your good name. "
" The car had a lot of superficial scratches. Although it was a tiny car we had to stand in the 35 degree heat for 15 minutes whilst each scratch noted. On returning the same 15 process resulted in some tiny scratches being identified as new. I confirmed they were not new and ECH employee asked me to sign form so it could be entered into their system. I did sign only because he confirmed there was no monetary impact of this. They then sent me a bill for €350 that I now have to dispute. Ridiculous treatment. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very poor screening and clear lack of interest by auto Europe in ensuring a quality experience for customers. Wish we'd booked with anyone else at all and avoided the hassle. "
" The company is a sham. When we returned the car they claimed we caused a preexisiting mark on the rear bumper. The mark was farcical, a friction mark from someone taking a bag from the boot most likely, no dent or scratch, and charged us 634 dollars for "repairs". Clearly a pattern of behaviour as all the company reviews say the same thing. Was a complete scam and have instigated a chargeback with my credit card. Very disappointing and stressful end to a holiday though and you should not have such disreputable companies on the site. Have never experienced the like before "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Everything from auto Europe was vey good. I would have no complaints at all "
" Everything was good except for the condition of the car. There were a lot of dents, scratches all around the body work. We had to record a video before accepting the vehicle and whilst the processes around pick up were quick and easy I did have niggling doubts that we may have been held responsible for pre existing damage as there was so much of it. In my opinion the vehicle is no longer rentable quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" We would appreciate if you could look into this and organise for a refund from either auto Europe or europcar as we paid twice for the same insurance cover. "
" We paid for full damage protection with breakdown cover when making the booking. We were then told by Europcar when collecting the car that we did not have this cover and we had to pay again. They said that the broker cannot offer this insurance, but we paid extra for it. We were charged twice for the same thing. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Love AutoEurope. Fantastic service - good price and free cancellation is great. I always use them and will continue to do so and continue to recommend them to friends, "
" The car was in poor condition outside with extensive damage. The driver's floor mat was completely worn through. I got a warning that the key was about to run out of battery (thankfully it lasted until I returned the car). It had a slow puncture on the rear right tire that was indicated in the warning lights but yet not dealt with by Budget. Apart from the condition of the car, the service was smooth and professional with hassle free key drop at the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" I found this inflexibility, misleading information and unhelpful attitude of staff off putting. Cat itself seemed to be missing left rear light and the cover for the boot section "
" On collection I was told by very helpful agent that should I need to extend rent it most likely would not have difficulty but it turned out not to be true. I called and agent said no I could not extend. When I mentioned what I had previously been told she said that " I was entitled to ASK" which seemed a pretty stupdi comment.I sent customer service the same request to extend but received NO response at all. I rang again and requested . The agent was rather short and unhelpful and just said NO. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I'm delighted with the experience at Goldcar and I can't recommend it highly enough. "
" The car was in pristine condition, staff was extremely efficient and kind both at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Website to easy to navigate. But more due diligence should be done on the hire companies you work with. "
" From the moment I walked Into office I felt like I was being ripped off. First they said they hadn't the car I booked and the car they offered was too small to carry our luggage. I argued that the car they were offering was not similar to the car I booked. After a few minutes of over and back eventually they gave me a similar car. Also there was no one in the carpark to go through the car. When I dropped back the car the office was not open until 8.30am which is not convenient. I then got a email of too tiny scratches that were on the vehicle which I'm sure I did not do which I'm challenging the fine of €70. I'm fully insured with auto Europe but it's the unnecessary hassle. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I felt €240for insurance for 1 week was extremely expensive... "
" Chaps at desks were so pleasant "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fast, efficient service , simple booking and collection / drop off service, value for Money, felt like I was collecting my own car that they were minding for me "
" I recently rented a car from Viaggiare and was absolutely delighted with every aspect of my experience. From start to finish, they exceeded my expectations, and I wouldn't hesitate to use them again or recommend them to anyone in need of a rental car. The vehicle I received was nothing short of perfect – brand new and absolutely immaculate, inside and out. It's always a pleasure to drive a well-maintained car, and Viaggiare clearly takes pride in their fleet. Beyond the car itself, the staff were truly great. Every interaction was professional, friendly, and efficient, making the entire process stress-free. Furthermore, I found their pricing to be very reasonable, offering excellent value for the quality of service and vehicle provided. Finally, the pickup and drop-off process was incredibly fast and easy. This efficiency is a huge plus, especially when you're on a tight schedule or just eager to start/end your journey without hassle. Viaggiare delivered an outstanding car rental experience, and I'm genuinely happy with my choice.i am so thankful to , Viaggiare, for making my trip so much smoother and more enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Totally unhelpful, unprofessional, no details or support - unacceptable behavior "
" Totally unacceptable - my flight time was changed and we were delayed in the airport with young children and our car was not there when we went to collect it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" All round a very positive experience and exceptional value for money "
" All round a very positive experience and exceptional value for money "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I have mixed feelings because this is my second booking with AutoEurope and the second time I've had an unpleasant experience. Interestingly, when I rent a car directly through the rental company, and I rent a car about three times a year, I don't experience such situations. So next time I'll have to seriously consider whether it's worth it. "
" Due to construction work taking place at Terminal 1, I couldn't locate the pickup point. I tried calling Centauro for over 45 minutes to get information, without success. As the Centauro office closed at 11:00 PM, I had no choice but to take a taxi and drive to the rental company at my own expense. According to the voucher, I booked a Ford Kuga or similar – a mid-size SUV. However, the car I received was a Skoda Kamiq, which appears to be a smaller vehicle category in terms of size and luggage capacity. When I asked why the car was a bit smaller than in my reservation, the person issuing the vehicle replied that AutoEurope sometimes practices this. The car was released with 3 faults - Error Start/Stop - Front Assist Fault - Line Assint Fault No washer fluid and the inside of the glass window being dirty and greasy only made the situation worse. I strongly recommend that you carefully record the condition of the car's interior and exterior upon pickup, as there's no such thing as having the rental company employee prepare a condition report. When I returned the car, I was asked about a scratch on the right front wheel arch. I had to submit a photo I'd taken when picking up the car, indicating that the damage was already there when I picked it up. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Reasonable "
" Reasonable "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Well done "
" Points for improvement Only one staff on counter with multiple customers Car was not ready at pickup had to wait Not full of fuel only ⅛ of a tank No assistance was given with sat nav system No wiper fluid and windscreen was very dirty "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I booked through Auto Europe as there was an offer for a free additional driver. My voucher clearly states that additional driver was included but the airport agent refused to honour this as he said this offer had been withdrawn. I felt we had no choice but to pay the extra charge. I feel that voucher terms should have been honoured. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Overall a good experience "
" The car has alot of scuffs and marks on rental, which then surprised me that the company went through such a thorough check on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Why are you offering companies like Locauto through your service when they're so awful. "
" At pickup we were waiting 15 minutes for the staff to show up at the counter. On drop off - I filled the tank just outside Naples and dropped the car off. They said that the tank wasn't full and asked me to pay €62.73. I said that this charge was unacceptable as the tank was as close to full as possible without knowing the city, I filled it at the last station on the motorway. I'd say €6-8 would fill the tank. I offered to pay €25. Then the "supervisor" came out and said I actually owed €75.08 and that his colleague was new and made an error. I refused to sign for it but the "supervisor" told me they had my card details and they'd take it anyway. He was exceptionally rude. Shouted at us and walked away. They would not show me where the shuttle bus was leaving from until I signed for the new charge of €75.08 even though I'd already signed for the previous charge. Never again will I go near Locauto they're barely a step above thieves. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Disgusted with the service I received. Ended up paying for double insurance and paying €385 extra on the first day of our family holiday. I have used AutoEurope before but will never use it again. Your customer service staff person was also unhelpful when I called. I did get angry as you can imagine but I found him rude and condescending "
" We were completely scammed out of €385 at the counter for insurance due to them not accepting my debit card and insisting on a credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Auto Europe need to educate the companies they use to tell their staff what Auto Europe are providing. "
" Long queues at pickup. Told us we did not have comprehensive insurance: were unaware that Auto Europe had provided it. Still awaiting final bill/refund (3 July). No automatic car available. Nobody at drop-off point: left keys in a box at 08:30. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" See above. "
" The pick up experience at Alghero airport on June 14 was dismal. People queued at the counter for more than one hour with only one staff processing booking and several customers waiting to pick up a car. The staff was indefatigable and made all efforts to speed up proceedings. Managemenet should have envisaged the problem and ensured more staff was present at the counter. In the end we were upgraded to a larger car, which we were very happy with. The return of the car was easy and stress free. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When I went to the desk for pick-up, you'd doubt yourself with the whole area around insurance. "
" Very conscious of the poor reviews Italy Car Rent had online so took precautions with photos and video evidence before and after rental. They tried the hard sell to buy more insurance at the desk. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent overall experience with Hertz at Bergamo Airport rental. Both on pick up and drop, two female staff members were exceptional, highlighting minor scratches and recommending photographing and video car. Hertz forwarded detailed photographs of scratches by email on pickup. On drop off, car was fully checked and signed off by staff member. Car was only a few months old. "
" Excellent overall experience with Hertz at Bergamo Airport rental. Both on pick up and drop, two female staff members were exceptional, highlighting minor scratches and recommending photographing and video car. Hertz forwarded detailed photographs of scratches by email on pickup. On drop off, car was fully checked and signed off by staff member. Car was only a few months old. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The electric car was a great success, no problems "
" Pick off easy and seamless considering they were both in the middle of the night "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Otherwise a good experience with the vehicle. "
" Very slow pickup in airport. 1 staff member on and big issue with ever pickup due to system failure. Over 1& a half hours waiting. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Horrible. Car poor quality and damage claim for damage we believe already in situ. "
" Upon return company claimed damage to car rear hatch that we believe was already on car. They asked if we had video at pickup but such never advised as company showed pictures and diagrams of damage. Upon return no picture and they said circle on their diagram was only for small nicks in rear hatch not for dent someone caused when parked. Said would have to check all previous emails with head office to see if previously mentioned but do not believe did so, and next day received Euro 670 invoice from excess. Outrageous. Would never rent from them again. Luckily have private rental excess insurance. Company not trustworthy. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" I have hired through Autoeurope for 10 years. Never an issue until this. Hopefully you will deal with my complaint. "
" Initially I was told that I should have taken insurance from Drivalia when I dealt with girl at counter citing the hassle of claiming refunds from Autoeurope. I knew from the outset then that difficulties would arise. The van itself was badly damaged on rear wheel arch. Front left wing and boot. I collected can at night and no staff were present at pick up car park. I luckily took a video of all damage. Then I returned vehicle and received a charge of 378€ for damage to boot. They don't respond to emails. I cannot but think this is fraud as the charge was pitched at a price that may go uncontested. I don't know of any bodywork shop that could fix the damage for 378€ "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe - recommend Europcar will never use again "
" Pick up took over 70 mins of waiting in a queue. Friends who went with National picked up their car in 10 mins at the same time. Highly disappointed "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great price, good service, and would deal with again. "
" Noleggiare staff were very helpful and quick to respond. It was a very quick drop off, and deposit was returned within 48hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Nothing to say "
" Refused to give me an SUV unless I paid for upgrade, even though I explained that my wife had a broken leg. Insisted that I purchase extra insurance !!!! Whole process took an hour, before I could leave with a car I didn't want "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" cheap "
" Fast collection/dropoff, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A disaster as stated above "
" 1st problem no clear communication on where car was situated.no at airport as expected. Left at airport for over a hour only then to be ripped for over a hundred euros because they reckoned I was late , a bullshit late charge Next problem false advertising of vehicle I ordered a van with 7 seat because I had passengers+ luggage only to find they were given me a car with 7 seats no luggage space at all. We had to fold seats down to get luggage in & then had to sit on top of each other for the long drive to hotel, there is a serious safety issue with this. As for the office staff we met they were totally unhelpful only interested in robbing me for late fees. Over all a disaster you should be ashamed of this level of service I own a service company my self and if I treated people like this I would be out of business a long time ago. You can't put 7 people and luggage in a 5008 This is no safe more legal. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" We got full insurance from AutoEurope when booking, so expecting they will now honour this. Let's see. If yes, then 10 points. If not, I will provide a further update. "
" WARNING - DO NOT USE THIS COMPANY Returned the car early morning when their office was closed. Had been told to leave the key in the key box, which we did. We then took time-stamped photos of the car and left. Two and half days later they say we scratched the car and provided photos. When comparing with the photos we took after returning the car, it was clear these scratches did not exist when we returned the car. So either someone scratched it later (the car was covered in bird poop on their photos, so clearly been there for a while) or they are faking it. Having read reviews on the Internet, I now realise that there are hundreds of these pretend-scratch-cases from this company. We are going to report them to the Italian police for fraud. I hope AutoEurope will block this company from their website. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" You will see by my profile, I have been using AutoEurope exclusively for many, many years. I have had very few occasions where I have needed assistance during a rental and you were always there and helpful. I was beyond disappointed when I was unable to get help at 9pm at night as I thought your customer service line was open until 11pm. I always recommend AutoEurope to my friends and family and will likely continue to do so but to be honest, I will be a bit more hesitant after this last experience. PLEASE REFUND THE INITIAL PAYMENT OF $104.54 "
" upon picking up the car, I was ask, as always if I have an international driving permit, which I no longer have as I have not been asked for it for atleast the last 3 years that I have been renting cars in Italy. I am aware that it says on every site that this is required but every time I have said I do not have it, nothing was said and I was able to collect the car without issue. This time I was told they could not rent the car to me. It was 9pm and I had 2 hours to drive to get to my place. I tried calling autoeurope twice while standing at the counter and the recoding said the office was closed. Although he was very nice, the only on option the counter agent said I had was to cancel the pre=paid booking and he would have to create a new booking with FULL insurance coverage. The USD amount was $246.43 vs. $104.54 I had already paid! I had no choice but to accept the offer. He advised that I needed to wait a few days after I had returned the car to contact AuroEurope to obtain a refund in of the $104.54 I had paid. PLEASE REFUND THIS AMOUNT IMMEDIATELY. In addition, the car they gave me was not clean on the inside - especially the inside of the front windshield which was very scary during the drive in the dark every time oncoming headlights came. I finally ended up pulling over, taking off my shoe and using my sock to try and clean the window. And there is more...the headlights were very poor and dim especially on the driver side. And most scary of all was that on my 2.5 hour return drive to Naples the breaks became squishy and a very loud scraping noise happened each time I stepped on the breaks. I mentioned this to the person who checked me in when I made it to the airport and they said they would take the car out of service. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" .. "
" .. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe good thankfully we didn't need to engage with them. But needs better communication/links with company you are hiring from. I didnt feel safe with the "noleggiare has nothing to do with auto europe" bit had no choice at the time. "
" I had asked for a company at the airport. Noleggiare was not at the airport and I had to be bused to the location. Upselling at desk...large excess to claim back from auto Europe if accident occurred. Claims we have nothing to do with auto Europe... No one in office at drop off...I had to ring number to get attention. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Caution around support out of office hours "
" It was not clear who the servant desk was in EuropeCar and I could not get through to a helpline after i landed at 8pm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope you are the problem. We paid you a premium for a Fiat 500 but we did not get a Fiat 500. "
" Noleggiare were very efficient very professional. We had the quickest pick up and drop off that we have ever experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have been hiring cars in Italy for 6-8 weeks every year, and this has been a very positive experience with Sicily By Car in comparison with some previous ones over the years. The car we were given was exactly what we had booked. It was clean and new, without previous damage. The price was very reasonable, and the three operatives we dealt with were great. If only all car hire experiences were like this one! "
" We were given a new car and very clean car, which was very well able to climb the hills in S.Italy. €295 for 20 days hire seems a very reasonable price these days. We dealt with three very pleasant, courteous and good humoured gentlemen at Naples Airport - at the carhire desk, and in the carpark when collecting and dropping off the car. Courtesy makes such a difference when hiring a car as it can be a very stressful experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above filthy inside and outside and annoying we could not leave anything on boot because no cover and any 1 could c in nside "
" Staff very efficient, car drove fine.Scratches everywhere dashboard filthy huge stains back seats no cover 4 boot probably worse car inside and outside I have ever rented "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Autoeurope were easy to book with. It would be good to inform the clients of special requirements, like international driver licence licences. "
" Since I didn't have my international driver licence with me, the insurance I bought with autoeurope was not sufficient and I had to buy a premium insurance at the counter. This was unfortunate, but the staff were fair and friendly. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" No problem with auto europe but I do have a problem see above with company we obtained rental from "
" 3rd year renting with this company.if you don't take out their "insurance" they will accuse you of scratching or damaging car despite pictures and honest not damaging cars. It's very disappointing. Then they tell you they are doing you a favour, by charging you for less than repair should really cost. Honestly I'm sick of the same issue each year it's so dishonest. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" The issue I have is not with NOLEGGIARE but with Auto Europe, if I had booked direct with NOLEGGIARE I would have saved over €200, also if I had an accident or there was damage to the car I was going have to pay upfront and get no receipts from them for repairs so it would make it very difficult to make a claim, they wanted me to take out insurance with them that I had already paid from through Auto Europe "
" The staff were very friendly, helpful and the car was very clean and well maintained "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to deal with. "
" The car had an awful lot of damage already done to it when we picked it up so it was quite difficult to check them all. The staff member in Pisa Airport was very friendly and helpful. The drop off in Florence was a bit hard to find and we waited almost half an hour for a shuttle to drop us off at Florence train station which impacted our day as we had a tour already pre booked. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" See above "
" We got a battered Citroen car. Wheel was very damaged & warning light came on for wheel as we drove off. Very worried the whole time as we had a lot of driving in Tuscany. Also as my husband was driver & just had his contactless credit card with him & not his physical card with him - they fixed him €15 per day! I had made the booking & had my physical card with me but they wouldn't accept that. €105 on top of the cost of our booking for a battered car. Not happy at all! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No aircon in car , car extremely hard to find in car park .Was not explained properly to bring key to attendant ,qued in airport. "
" Booked a car with air conditioning, car did not have air conditioning have photos to prove. Directions to pick up car were terrible,car park very poorly laid out. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" See above "
" We got a battered Citroen car. Wheel was very damaged & warning light came on for wheel as we drove off. Very worried the whole time as we had a lot of driving in Tuscany. Also as my husband was driver & just had his contactless credit card with him & not his physical card with him - they fixed him €15 per day! I had made the booking & had my physical card with me but they wouldn't accept that. €105 on top of the cost of our booking for a battered car. Not happy at all! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This time was a good experience "
" Like them! Professional staff, helpful, new car, rapid check-in. We recommend. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Charged 650eur for a pin sized scratch on windscreen that was there when I took teh car. Lied to by lady that winscreen needed to be replaced (by law) not repaired. Had additional 200eur charge and no bill breakdown. no follow up on multiple engagements by phone/email/call. "
" The worst car hire experience of my life - I have no idea why they are being included in your search results as not reputable and extort money from customers, with invested charges and damage. Please review Google Reviews 1 start ratings for any/all locations "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" See three above "
" Counter staff pushed extra insurance on me to cover vehicle damage at a cost of over €500, this was despite Auto Europe cover as she said that I would have to pay for any damage and then claim from Auto Europe. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was good. "
" Everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Professional all the way! "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good experience overall "
" Very easy and friendly staff when collecting car. Also easy return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went very well, just the condition of the vehicle weren't the best. "
" Professional and friendly....very good teaml also under pressure did a very good job "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Ok "
" Tryed to make out scratches what weren't, it was just dirt. So because of that was not very happy. Picking up the car was no problem returning the car was the problem "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" All good until the bill showed up. Seems to be a common problem in Italy. "
" 350 quid for some tiny marks on the windscreen that may well have been dirt, on a 60000km vehicle. They also tried to do us for damage to the number plate, thankfully we had photos of this existing at the collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope did not pass information that snow-chains are included in the rental price. It's only because of goodwill of Europcar employee that we got it. "
" Autoeurope did not pass information that snow-chains are included in the rental price. It's only because of goodwill of Europcar employee that we got it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe come up trumps again "
" There were no snow chains in the car and the tyres were not winter tyres. Ecovia told me to purchase snow chains and they would refund me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" ok "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. I want a partial refund please. The car class booked was not the car class we got. I sent an email on March 11th. No response yet. "
" I made an enquiry recently for a partial refund and never heard back from you. The car I booked was not ready at the appointed time. I was given a much smaller car. We could barely fit into it. But we were in a rush and couldn't wait around for a bigger car. The girl at the desk in Venice was very nice. But the car was tiny. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" See above "
" Bit of a disaster really - paid for car pick up im catania and drop off in palermo- booking accepted and paid for - when arrived in catania they told me not possible to drip off in palermo as ga e no office - ow lots of e mails to try and get nearly €500 refunded - ie cost of new rental having already paid for weeks cat hire "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe's insurance is not accepted by its subcontractors resulting in additional charges. "
" They would not accept the insurance put in place with Auto Europe and charged an additional fee for the cover already purchased. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 2
" I booked the vehicle based on the image on your website. The image of the vehicle did not match the vehicle category ( van v's car ). This is very misleading. I was very disappointed as the vehicle I received was much much smaller. My family struggled for the week as we did not have sufficient space for our skiing equipment. "
" The car was not available on my arrival at the airport. Noleggiare messed up the booking and the car was at the train station. This took 1-2 hours to get resolved. When I did get the car it had not been cleaned. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" It was an ok experience considering what I paid. I would have preferred to have known that I was getting a smaller car than booked "
" Car was ok. I had a booking for a VW T-Roc and got a Seat Arona. The Arona is equivalent to the T-Cross which is a class lower than booked. Car was in ok shape. Fuel was at 5/8 when collected and wiper blades needed changing. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" See anove "
" Couldn't contact my booking to the loyalty program. Car was damaged in places that weren't on the list of damages at pick up, so i had to make sure they got logged at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The directions to get to the rental office were terrible. They don't say it is a specific centauro van or that it is in P1 Est instead of the bus which goes to every other rental company. It took us an hour to find it. Cantauro said it was the fault of autoeurope. "
" The directions to get to the rental office were terrible. They don't say it is a specific centauro van or that it is in P1 Est instead of the bus which goes to every other rental company. It took us an hour to find it. Cantauro said it was the fault of autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The extra charge for driving in France is not included in the Your Rental Excludes section or the Additional Fees Section, but ~1000 words later buried at the bottom of the T&Cs. "
" The snow chains provided were inadequate and broke when used after moving 50m. It is unacceptable to provide such a poor quality safety item. We would have been completely stuck without the kind assistance of local people. We were charged €100 to replace the snow chains. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Very happy with Autovia - good service and good cars "
" My flight was delayed and I telephoned the number provided the minute I landed to let them know I was on my way, I was treated very kindly and reassured. The staff at the counter in FCO are always so nice but on this occasion they were fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Great lads "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Works well "
" Efficient helpful and polite - a pleasure "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above "
" Booked with keddy last two years and could not be happier. Friendly efficient staff. Great cars and a good attitude to getting people in their way to a good holiday. Will be our provider of choice next January too "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed in how I was charged so much for damage I may not have caused.I have Car Italy to provide daylight photographs but no response. "
" Apparently there was a pin head chip on the windscreen. I was charged €750 for this. When pickup the the car body damage on the documents show at least 20 other parts damaged or chipped. I pick up the car in the dark and the chip to screen could have already been there it was so small and not immediately detectable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" very good experience, would recommend it to anyone "
" everything ran smoothly, we were collecting at the airport and dropped to the rental office, and same thing on the return. very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Everything went smoothly from taking charge of the car to returning same "
" All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" In returning the car in Fiumicino, it was not clear where to drop off the car. The issue is that the table with the floor and the entry, is immediately after the bend and to read you need to stop where is not so safe. I guess is outside your competence. For the rest all perfect, as always with sicily by car "
" Perfect, as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Always use Sicily by car when in Italy but this trip would make me look elsewhere in future. Auto Europe is always good website for rentals I find "
" Car was smaller than rented hence value for money rating, I thought it was a car of the same size and did not want to slow my trip by having to go back to the desk. Cars internal fans did not work below full power, screen wash froze in the mountains, and car had two big additional scratches not noted on damage report. There is no one to report these to at Verona in the carpark, luckily I photoed the scratches and sent an email "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Always excellent "
" Great staff and a really nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe OK "
" It is very important to identify all microscopic scratches when you receive the car. Any small scratches that you did not notice when you received the car will be charged to you when you return it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" the general experience was good apart from some booking mis-hap where I wanted the car from 11PM on Friday to 11AM on Saturday and it turned out the vehicle was booked from 11AM on Friday. That created extra "late pickup" charges that I wasn't aware of and also made us almost miss the pickup as the staff was just closing down the shop, not having expected us to show up. "
" Firstly - it wasn't Enterprise - it was Locauto on behalf of enterprise. Secondly - the general experience was good apart from some booking mis-hap where I wanted the car from 11PM on Friday to 11AM on Saturday and it turned out the vehicle was booked from 11AM on Friday. That created extra "late pickup" charges that I wasn't aware of and also made us almost miss the pickup as the staff was just closing down the shop, not having expected us to show up. I don't know if this was on Enterprise or on AutoEurope to be honest. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent - ran very smoothly - staff polite and helpful - absolutely no issues "
" Excellent - ran very smoothly - staff polite and helpful - absolutely no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will not be recommending this company to anyone, instead I will be telling them to avoid this company. "
" We had a delay in our flight and wanted to call the company to inform them of this situation to change our pick up time. After 6 calls to both the local office and the head office no one answered despite the office times being open. I then emailed to inform them of this and no response for a while. I called again and finally got through to the head office where they informed me that they have emailed the local office but there is no guarantee that they would hold the vehicle for me. The email came back a few hours later also saying that they are informed but again no guarantees that the car will be held for our arrival. So on that note I went ahead and rented through another car company to avoid being left with nothing when we got to Catania. Then an hour later I receive an email saying that everything was all good and they would hold the car for me. After 4 hours of trying to contact them! We ended up just going with the other rental company as I was $200 out of pocket with them for a last minute rental. Very disappointing for a highly rated rental company for a situation out of our control "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Perfect "
" Perfect "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" This is not sciliy by car problem but it would help greatly if the car could be filled with fuel at the airport "
" We were very pleased overall except we needed to drop off car before 08.00 and there was no answer from the contact out of hours number . We didn't know if it was okay to leave keys in drop box "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Great "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good company "
" Car hire experience at the desk was very good with a very helpful attendant and return was quick and painless on my drop off so all in all I had a very positive experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Disappointing customer service...only one europcar employee asked my wife if I was OK post accident. On the other hand, the colleague in autoeurope asked this immediately. Europcar car in Milan Malpensa should answer their phone or alternatively disconnect the phone as they don't answer it and holding listening to music is unpleasant. Europcar should review procedures on how to deal with situations like this and train colleagues. "
" During the hire period, I fall off a bike and broke my leg. As a result I was unable to return the car, which was not involved in my accident. My wife tried repeatedly to contact europcar to advise them of the situation. No one ever answered the phone in Milan Malpensa. She left repeat messages on their answering machine. She contacted Autoeurope and spoke with a colleague who provided several numbers to contact europcar. Eventually she manged to speak to someone in europcar. During the final call with europcar, a colleague demanded that I had to be present to get the car collected. My wife explained repeatedly that I was in hospital post surgery and unable to go to the car. The colleague did not accept this, only when my wife asked what would happen if I had died...would europcar demand that she bring my body to the car, did the colleague relent. This was already a stressful situation. The lack of any empathy from europcar was astonishing. One of your colleagues just hung up on her noting she would return her call...she had no phone number of my wife to do this. Overall, I am disappointed with europcar. No one has contacted me to advise if the car has been picked up or where my belongings, which were in the car, are. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Stressful! No problem with Thrifty, but Rental Plus should not take bookings it will not honour. "
" We were very unhappy with RentalPlus. We booked an Automatic car to be picked up at 12.00 on 03/10 for our convenience driving on the right as opposed to the left. As soon as the receptionist saw our driver's licences allowed us to drive a manual car, she insisted they didn't have any automatics. There were at least three automatics in the carpark. She insisted there weren't available to rent. We then had to rebook over the phone with AutoEurope and return to the Airport. Our new booking was with Thrifty and we didn't get a car until 15.00. It made for a very stress day and we arrived at our next destination very late. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Overall very good however the standard of car was poor. Car seating had staining, window washer had no water, it was low on oil. The fuel tank wasn't full on collection which always makes it more difficult on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Still waiting to receive a refund from my refundable excess claim "
" Service on return of car to rental company was great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I did not receive the product that I paid for. I would like to be contacted further about this issue. "
" I did not receive the product that I paid for. I would like to be contacted further about this issue. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Would have preferred more adjacent drop off points. Also it was difficult to know which company to deal with at pickup. "
" The drop was not at airport. We had to wait some time for shuttle bus in very hot weather. The bus was small and the group of ten people with a lot of luggage had to squeeze in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Booked a peugeot 208 but given a big SUV. Queried this and was informed no Peugeots available. Saw them when collecting our car?? "
" No windscreen washer fluid on pick up. Bonnet securing bar not secured so it rattled away all the way to destination. Poor prep this time "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Was very disappointed in the lack of integration of a breakdown and requirement for a replacement car. We were effectively abandoned at a breakdown yard. "
" Car broke down on the motorway, while breakdown recovery was efficient, no help with arranging a replacement car as it was a Sunday, had to take a 90 minute train to Bologna airport. Staff there were excellent on the desk, but replacement car did not have CarPlay, making our journeys more difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I would never use you again, I have driven all over Europe and used plenty of different car hire companies but you were definitely the worst one I have ever encountered "
" All they are interested in is upselling insurance "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Counter staff were pushy, trying to get us to pay for their insurance although we had taken extra with Auto Europe. Car collection staff disinterested and did not do job properly. Furious with being charged by damage that we did not cause. Would not recommend Easy car hire at all "
" We had to drop the car back during out of office hours. They are claiming damage to the car that was already in the vehicle. We have photos, which we sent to them to dispute it.They are not responding to us. We will obviously be contacting Auto Europe "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Auto Europe was very easy to use and my car rental with Locauto was a great experience. 5 stars!! "
" Very helpful local staff in Locauto Brescia. Very professional, efficient and service with a smile!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would like my money back "
" I never got the car. I would like my money back. The reason given was that I had hired two vehicles in my name and I was only allowed to have one of them - despite having other named drivers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Was easy to do but could you please let me know what the position is re car insurance. "
" When I went to collect the car the dark haired lady was unfriendly and not impressed that w had booked through auto europe. Kept going on about the fact that we were not insured and that we needed to take out more insurance. It became a big issue. Also went on about the fact that we would be getting scrapes on the car etc. Not a bit helpful and aggressive. Did not like the fact that we had gone through auto europe and that we should have booked through themselves. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Good experience. "
" Long waiting time because of slow queue at desk. Fiat Panda booked was not available, so given a bigger car (Opel Mokka). At collection, fuel tank was 6/8 and some body scrapes but nothing dramatic. Car was ok but steering took on a life of its own at 65kph+ (maybe a design effect, very unnerving). However, staff were nice and we had a reasonably good experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Car rental prices are good but since Auto Europe is only an agent or sometimes an agent of an agent, as in this case Suprice is just a name and in practice it is Auto One Which was very difficult and was not clear and caused us to waste time and heartache. "
" A very bad experience. The shuttle could not be found. The phone on the voucher was not answered. After about an hour of searching and trying in vain, we had to take a taxi to the rental place outside the airport. for 25 euros. When returning the vehicle we encountered many difficulties because the address of the office that appears on the voucher is not updated! In summary, the experience was bad and annoying despite the affordable rental price. Please check the contact details that appear on the voucher and update!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very disappointed with the car we were given "
" We booked a compact suv. A Volkswagen TRoc or similar. The car we got had no similarities with a TRoc what so ever. It was a ford and looked more like a tradesman's van. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Na "
" Process was very straight forward. Small issue when trying to add a second driver, but apart from that it went well "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As above, very efficient especially the female who took car back, could not have been nicer "
" Friendly staff, very efficient.Lovely car 2 drive, spotless inside, awful outside dents scratches not a pretty sight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Overall this was an easy and pleasant experience. "
" Quick and easy collection. No queue - yay! Car was a Panda which was a bit of a disappointment as they are awful cars. Quick and easy return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" I am a long time Auto Europe customer "
" Didn't have suitable car in the category booked. Charged extra for next category up for suitable automatic mid size SUV. They claimed I had no insurance and if anything was wrong I would have to pay direct and claim from agent later. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Fuel tank was not full on pick-up. Difficult to tell from the gauge but showed 890km remaining. When I filled it, it went up to >1300km remaining. I have an open request with them for refund. Also there was a low tyre pressure warning light. Turned out to be a puncture - had to change the tyre on the journey from the airport. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" per 3 above "
" All was good but car was not ready for nearly 2 hours after appointed time and they tried to upsell a bigger car at an extra €35 per day though they were at fault. Also lied to us. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" See comments above "
" Car return was ridiculously complicated and worrisome, as it was very hard to find address. Pick up outside the airport area was not straightforward "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" A very efficient and positive experience "
" a very positive experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Booking with Auto Europe is always a pleasant experience "
" Car was not provided with full fuel tank as expected and car was not particularly clean inside "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Booking with Auto Europe is always a pleasant experience "
" Car was not provided with full fuel tank as expected and car was not particularly clean inside "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" In general all perfect "
" Nice guys, professional service. But to charge 40 euro for the out of hours- a bit too much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Preferred an automatic which is more expensive. "
" Didn't have originally requested auto, however, satisfied with recommended vehicle. Definitely, suggest a rental that uses diesel fuel. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with auto Europe and very good value "
" There was a 1 hour and 45 minute wait at the car check in desk. They had 8 available desks yet only 2 staff working. This was in the middle of the day. There were decent of families with young children waiting for so long and everybody was very unhappy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Very helpful customer service "
" The car I received had an engine fault and Drivalia staff has been of very little help to resolve the situation. I was asked to bring the car myself to the garage with no assurance it would be fixed or that i would have received a courtesy car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Car could be cleaner "
" Good experience. Only comment is the car wasn't particularly clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" ll "
" All went smoothly from initial contact. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Generally very happy with Auto Europe "
" Everything perfect bar the pick-up, which took ages. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the car was brand new with only 700km "
" They issued my an invoice for the child seat for 108eur but in the vouchher the cost for the child seat was mentioned at 47eur. The child seat is a ripoff anyway as it's in bad condition and the price as new is not more than 50-80 eur, I don't understand how is possible to pay for the entire car 220 eur and for a dirty old child seat 108eur? "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" 0 "
" Very good and no hassle. Maybe put up a sign for their car hire location in the airport and the pickup point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Positive "
" Nice company to deal with. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drivalia counter Staff informed me that Auto Europe did not provide them with my details used for booking the car. "
" Counter Staff extremely slow. It took over one hour and a half to get the car. No staff was present at drop off so counter staff was continuously leaving to check drop off cars. inside of windscreen was very dirty making visibility very poor when sun shining and unsafe to drive. front left dipped beam headlights bulb was not working (burned out). I had to replace it for the cost of €20. can provide receipt. Lots of damage present to the car but nor reported on contract. No staff was present when collecting the car from car park. No answer when I phoned the office . I had to take photos of damage and email them to drivalia offices. lots of stress and waste of time. Counter staff did not have my details provided at booking with Auto Europe "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Booking itself was easy and efficient. Minor issue with the car itself that we hired. "
" The emergency service alarm went off on the last day, causing some anxiety for driving, but there was nothing wrong with the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" i would not use viaggiare again and i will advise my family and friends who have been travelling to verona for the past 25 years, renting cars at the airport several times each year, to rent a car from this provider. i did not receive any level of service or even courtesy from the staff member and i would not be happy to attend at their counter again. the worst experience i have had in my 20/25 year car rental experience at Verona or any other european airport. "
" collection was fine however drop off was a very negative experience. i almost missed my flight for which i had arrived 2 hours early. this was due to the attitude and non existent customer service of the viaggiare staff member. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Competitive prices and easy booking process "
" Cars always new or nearly new and very clean on collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" SBC counter staff need some customer training. Pescara staff was having a full on conversation on the phone with her friend while swapping our car. Kept us waiting. Not acceptable "
" We had to change cars after two days as the 1st car definitely wasn't the economy we ordered. Car was changed with no issues. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" It wasn't stated clearly that when I took out comprehensive insurance cover, it was only via a 3rd party and I would have to settle with Ecovia myself and then try and claim it back via Auto Europe. I ended up taking out insurance again with Evovia as I could not risk the chance of damage and only a small possibility of getting paid out for my claim in a few months time. Very poor service "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You and Maggiore provided incorrect information. The whole experience was appalling and spoilt start of holiday. Will never use you again "
" You stated that Maggiore had an office at Terminal. On arrival discover have to get shuttle bus to where the car could be collected. Queuing in heat, so paid for taxi. The place was basically for 3 different companies . We waited 2 hours for car! It seems as Maggiore have least bookings, this meant longer delay. However there were unacceptable delays for many and the situation was chaotic "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Surprice have stolen my money and I'm concerned I won't get it back. Autoeurope shouldn't be working with a company like this "
" They debited 1200 euro from my credit card when the deposit was supposed to be 900 euro. They did not put a 'hold' on my card as expected, but actually debited the amount. It is now 7 working days since I dropped the car back and I have received no communications from them and no deposit despite trying to contact them through multiple channels. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" I had no problems with Auto Europe and they were very helpful when I phoned them and explained my predicament with my booking.They took time to listen and waited until the problem was resolved with my original booking. "
" Desk agent was most unhelpful when I went to collect the vehicle.I was sold extra insurance even though I had my own private policy which I explained to them.I bought the policy so as to get the car and get out of the office.I was then told that I was outside my allocated time slot to collect the car and they wanted another €85 for a different car as my car was no longer available.I refused to pay this and contacted Auto Europe.When I informed the desk agent that I would be making a new booking through Auto Europe my original car was now available to me and there would no longer be a €85 charge,but I would have to wait 15 minutes for it.I waited 1 hour before I received the car.I dropped the car to an out of hours depot at the end of the rental period.I made a video of the car because there was no official from Noleggaire to sign off the car.I made a video of the mileage counter and all external bodywork.When I got to the airport I realised that I had left my sunglasses in the car.I returned to the out of hours depot,I was told they had found no glasses in the car.The car was gone to the Noleggiarre depot. I was told they had found nothing either and I was offered the opportunity to search the car.When I found nothing, I just presumed that I had lost the glasses and returned to catch my flight.Later I was looking back at the video I had made and I see from the video that my sunglasses were in fact in the driver's door pocket!I have rented cars in other European countries and North America and never have I had such a bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Left high and dry with no car due to a delayed flight even though I contacted autoeurope ahead of time "
" Waiting for my refund - terrible service from both autoeurope and viaggiare "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Happy overall "
" Long wait at pick up was unacceptable "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" very bad. autoeurope was not really helpful. they should not have companies which have a very poor customer service like eurovia among their clients. I trusted eurovia because it was among the companies listed on autoeurope, big mistake though. "
" our flight had a delay of one hour. we called autoeurope to let them know before our plane took off. when we arrived at destination eurovia had already closed their office. we landed at 23:10 and they closed before we arrived (2300). I was expecting an out of office fee, not that they just left us stranded. this was a massive inconvenience for us and our 2 young cihldrne. also it was impossible to contact eurovia via phone (also the morning after). we lost our booking and had to make a new one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I understood I had paid auto Europe for full protection and breakdown but was advised that this was not full cover at the desk. I was then charged a further €180 for full zero excess cover which for me is a requirement in Italy, I was advised I should be able to claim that €180 back from auto Europe. I don't expect that to be the case and will go direct to moventur next time as the person next to me who booked direct had a better deal with zero excess included "
" Moventur staff were great and I would go direct to them for any future Italian holidays "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" NOLEGGIARE were fine but I think you need to ensure you have everything 100% checked to ensure that you dont have any issues. "
" The counter staff were quite pushy to sell excess insurance when I was picking up the car even though I didn't need it as I have my own excess insurance cover. Initially they asked me if I would accept a manual car even though I had booked a full size automatic SUV. The full size SUV was quite small but we just about managed to fit everyone in with the luggage. The drop off was quite slow in terms of getting the car checked and signed off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Always good service. "
" Friendly and quick turnaround "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very positive experience. Staff friendly and helpful. Car was new and bigger than I expected. Overall very happy and would definitely hire a car with Autoeurope again. "
" Very positive experience. Staff friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and compare prices and different companies "
" Very efficient, brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Very pleasant and profesdional people definitely would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awful experience in a packed airport in over 30 degrees heat. Charged extra, can you please investigate and get back to me. "
" I was charged an extra 360 euro as they said I wasn't fully insured even though I took out full cover with yourselves, I have emailed you to investigate same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to deal with, very friendly and most efficient with collection and drop off. Car in great condition "
" Very friendly and efficient and offer good advice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to deal with, very friendly and most efficient with collection and drop off. Car in great condition "
" Very friendly and efficient and offer good advice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good experience, would choose both Auto Europe and Locauto again (if available) "
" This is the second time I rent with Locauto and things have gone well both times. Wait time at the (shared) check-in desk in Fiumicino airport was a bit slow but other than that everything worked fine. The car was clean and worked perfectly, drop-off was efficient and quick "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" The final bill was significantly higher than expected as the Alamo staff did not tell us about an extra airport tax that would be added to any extras. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" This my fourth time booking a car through Auto Europe, each time it has been a good experience, :) "
" Excellent, only one small thing: the instructions re meeting the shuttle at Pisa Airport could be a little better, (confusion about the carpark pay point or the bank machine near departures) only a minor issue, otherwise excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied "
" Very efficient and courteous service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Well recommended "
" The member of staff at Locauto did try and sell me extra insurance but I was expecting that. I couldn't fault Locauto everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with the car and the service we received. "
" We found this company rental plus excellent. It was a shuttle service and the driver was waiting for us. We received a free upgrade as the car we booked was unavailable. The car appeared to be very new and was spotless. The staff were very pleasant and there were no queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe has a prominent phone contact number that gets answered quickly. Customer service is exceptional. "
" Top class, stress free experience. Great car. Easy collection, easy term extension and quick & easy drop off. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" We should not be charged twice for the same rental car which has happened here. If this fee could be waived I would have no hesitation in recommending Autoeurope and Sicly By. car to friends and family. I understand having to pay the higher price at the desk but should not be panellised by having to pay twice. Rating submitted above would change depending on the outcome of my request "
" At the desk I had not got my driving licence. My wife was not permitted to take the car in her name. I contacted Auto Europe and the agent was very helpful. But we had to rebook the same car with the same company through my wife We have been charged twice which is grossly unfair. The agent suggested I contact Autoeurope after the rental and seek to have the initial fee waived. I have done this but not heard back. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" b "
" I was told by the reception person that i needed to purchase additional insurance and that the option i had chosed from your website was more or less null and void so it cost me an extra €150 . also the drop off point was no where near the pick up point and i know the G8 summit was on but the co-ordinates and location point was not very well sent and relayed to us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Fast, efficient and Friendly. - Busy Spot, but staff able to deal with the people fairly Quickly. "
" Fast, efficient and Friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Despite vehicle having damage at pickup it did not impact on a very pleasant car hire for duration of holiday. "
" Pick up car had damage to rear but there was no issue at drop off. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" I will definitely rent from Dolkar again. "
" Very satisfied customer. Professional and friendly reception person at Dollar, Fiumicino car rental. A good start to a lovely holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe for maybe 15 years or more when renting a car. I can say that I have NEVER had an issue with their value for money or the reliability of their car hire providers. They are simply the best on the market. I have recommended the company to anyone who listens. Their guarantee of beat rates stands up and their 48 hour cancel policy is second to none "
" I was very fortunate to have been attended to by Alice at the Target Tent office. She is a charm. My car of choice wasn't ready so she offered me another similar car but we waited for the original. The car was as expected but with several scratches on the bodywork and bumper area. That's to be expected and not a problem. She carefully noted all the damage visible and copied the document to me. She did not try to oversell anything regarding upgrades or insurance etc but pointed out the options available and explained them to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Booking through Auto Europe was good. Goldcar, not so much. "
" Very slow pickup. Waited over an hour. Queue was badly handled. They also tried to sell me a lot of additional insurance options which did not alighn to the Auto Europe contact that was already in place. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" Generally good experience although "hard sell" on extra insurance for €590 ! Car received damaged (keyed) on all external panels. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Very very unhappy experience "
" I have been a client of Sicily by Car for over 15 years .I rent a car every 5/6 times a year from Milan , Bologna and Rome for up to 2/3 weeks at a time also short rents 4/5 days . I ordered and paid for 2 weeks in advance a medium car . When I arrived and asked for my rental I was told that all they had was a Lancia Ypision . When I enquired about this I was told quite abruptly in front of other customers that I should read the small print as they have right to give any car with 4 doors. I had no choice but to take it as I had business meetings the next morning in Marche. Bad as that was when I say the car it was a complete disgrace. 87000 km on clock damaged badly on one side door roof and inside door . The car was not cleaned inside or out . I have unfortunately booked and paid of their cars for a 10 day holiday from Bologna from the 17 June and it will be my last booking with Sicily by Car after over 15 years. Laurence Coleman "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Have used Auto Europe before and would do so again "
" Car was in poor condition, also was not a comfortable drive "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" We have been incorrectly charged for 2 x child seats and cannot get the funds returned! On the booking I made a COMMENT regarding these (to get a price) but this was not a request nor were they offered nor provided when we collected the vehicle anyway. "
" We have been incorrectly charged for 2 x child seats and cannot get the funds returned! On the booking I made a COMMENT regarding these (to get a price) but this was not a request nor were they offered nor provided when we collected the vehicle anyway. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" Overall I was satisfied with the experience. We had an issue with the first car given to us, but counter staff dealt with it quickly and provided another vehicle without hassle. "
" Some more signage is needed on the approach to the car park in Malpensa to make it easier to find the Europcar drop-off. It's very confusing currently. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Would I use your company again?No and all down to how we were dealt with at the desk. Lots more upskilling of staff required "
" False advertising -we didn't receive the vehicle we had booked (Landrover) and were told it was just a brochure photo but you never stock this type of vehicle!! We were also charged an additional 120 for similar car!!Girl at check in was extremely rude and very unhelpful raising her voice at me numerous times . We were travelling with a 20 month old and having to wait for over one hour was not what we would expect as it was not busy at the time.Admin is the first port of call and our experience at the desk was shocking! Won't ever use this company again- very disappointed family. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Overall, the experience was positive. Rental vehicles seem to suffer significantly more wear and tear or bodywork damage in Italy than in other European countries, however, as a customer, I prefer newer vehicles in better condition with which I was provided once I raised the issue. "
" Staff were good to deal with and the process was straightforward. Was unhappy with the condition of the vehicle, which was shabby and had a lot of bodywork damage and internal panel marks as well as missing a rear parcel shelf. Staff agreed to provide an alternative vehicle, which was in almost-new condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Auto Europe is a good comparative website that I have used in the past and will continue to use in the future. "
" Surprice is definitely a low cost company, no surprise there. Check-in and check-out counter at the Pisa Airport location was very poorly handled with little staff presence and line of customers waiting for a large amount of time (off-peak season). Our check-in was eventually handled by Carlos, introducing himself as Surprice or Auto One manager for Italy. We agreed to a paid upgrade for: 1) second driver, 2) higher car and 3) automated check-out promised with no need for waiting. Car was received and returned without any scratch (despite the check-out employee's best intention to try cornering us on that). Overall, mixed experience as the car was in very good condition but handling of process onsite felt dodgy with potential for unnecessary paid options. I will not use Surprice again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" I need the refund as I don't get the car, please check with the carhire company. "
" Dear Team, I emailed your office, explaining I was not given the car due to valid Paksitan licence and they inform Me that I will get me refund with €8 deduction, but I have not heard anything, please solve me issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above "
" Efficient and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very unhappy and out of lots of money because of this experience so will definitely not be rating ye at all "
" Given that we never actually got the car because the company were closed by the time we arrived at arrivals and nobody to even answer the phone, I think it was disgusting for one, and also told by a bigger company that the smaller companies never wait open of a flight is delayed. Having to pay €220 for a taxi to bring us 40 minutes up the road was daylight robbery but we had no choice as could not get a reply from your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very smooth experience. "
" No issues. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice car and everything worked fine. "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was really easy to book with Auto Europe and I was very satisfied with that. However, my experience with Noleggiare detracted from the service you offer. "
" I paid for full protection when I booked. When I picked up the car it was very late and dark. I was bullied into taking out extra protection by the lady at the counter which cost €360. It was evident why the following morning, there was more damage to the paintwork than recorded on the vehicle documentation. The lady bullied me into the extra protection so she would not have to do her job properly. The gentleman I dealt with when I returned the vehicle was very professional but had nothing to do because of the extra protection I was bullied into taking out. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Again, full insurance taken out with AutoEurope but not recognised at the Budget counter. "
" Budget at Bari did not recognise the insurance I took out with Auto Europe and wanted me to take out more insurance with them at the counter....I always take out full insurance for peace of mind and this added stress to the transaction. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No issues "
" Straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above at number 3 "
" Experienec very good save for two issues. I never received the return signed off documents re No Damage etc. Also unsure why a further sum €6.92 was deducted by Silicy by Car on Wednesday 10/04/24. Car returned on time with a full tank of petrol and in the same condition whih we collected same. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" NA "
" Surprice was not located at the car rental section of PISA airport. Please make this clearer to other users in future. Complete other side and not on airport campus. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All you need from car rental: affordable prices, convenient shuttle from airport. "
" Car's wipers were not in a very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I need to rely on the telephone number reported on the voucher. No one answered. A bunch of customer was waiting up to 1 hour to the shuttle. We arrived all together at the cash till and it was there just 1 person. The car had no spare tyre, nor a compressor, I had to ask for it, which has been taken from another car. The car war damaged, a tyre started to lose pressure after 20 mins I departed. I let the tyre be repaired at my cost, but I was irritated by the fact that another recent customer had the same experience. So seems not to be a casual happening. By retoruning the car, no one was told or even advised that you could return the car to the shuttle driver. Very poor. No need to book ever again with Surprise. No matter the price. "
" I need to rely on the telephone number reported on the voucher. No one answered. A bunch of customer was waiting up to 1 hour to the shuttle. We arrived all together at the cash till and it was there just 1 person. The car had no spare tyre, nor a compressor, I had to ask for it, which has been taken from another car. The car war damaged, a tyre started to lose pressure after 20 mins I departed. I let the tyre be repaired at my cost, but I was irritated by the fact that another recent customer had the same experience. So seems not to be a casual happening. By retoruning the car, no one was told or even advised that you could return the car to the shuttle driver. Very poor. No need to book ever again with Surprise. No matter the price. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Great experience overall. "
" Quite easy to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would not book Drivalia again..... "
" Very slow process at the rental at their desk. No contact details provided if any assistance was required or accident were to occur. No contact details in the event of a break down. Documentation was in Italian, was not sure what I was signing No washer fluid in the car "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Got a good car with low mileage, lots of features, easy check-in, check-out. "
" Got a good car with low mileage, lots of features, easy check-in, check-out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All OK, thanks! "
" They try very hard, but in a polite way to sell extra insurance, I refused, and it was OK. The waiting time was reasonable. The car was in very good condition (almost new), clean and beautiful, but they have tricked me with the fuel level (the policy was 3/4 tank, I have filled it to 100% when I was 110 KM away, and when I returned the car it was still 100%). When I have returned the car I smelled disappointment that they have not find any damage, after long and careful inspection. Overall it was good experience, considering the price paid (it was almost free, if I exclude excess refund coverage). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Pick up was disgraceful, drop off was a dream "
" Pick up was disgraceful, drop off was a dream "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" It was unclear if the excess is refundable or not, when I made the reservation it was unclear if the pickup and drop off was off airport (shuttle van) "
" Because I refused to buy suplimentar insurance, they gave me a car completly dented by hail, and threat me to loose the excess. They refused to change it, and they said that if I am unhappy, I have to go. After I paid the extra insurance (47 euros) they gave me a decent car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" I have been customer of autoeurope for quiet sometimes and I am a fan. Always helpful and supportive+ great deals and always honest with their information "
" Friendly & professional staff ...very happy to both collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" For full peace of mind, we normally take out full cover insurance when we rent a car. One issue we find is that the rental company will ask you to do the cover locally when you collect the car and that they do not recognise the cover we took out online. Hence, there should be better coordination between the broker (AutoEurope) and the local rental company (in this case; Locauto). Otherwise very happy with Auto Europe, which is my favourite broker. "
" We are frequent travellers and we rent a lot of cars during any one year. Our experience with Locauto is in the top 5% of all rentals we have ever made. Top class, professional and friendly service by all staff involved. I will definitely use Locauto again if possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope provides a great search engine but it is powerless when it comes to this kind of issues "
" My travel plans had changed 42h before pick-up time: my new pick-up time was now the day after. I promptly called both Autoeurope and you suggested to call Sicily by Car directly. They were very dismissive, saying that now my booking was a "no-show". I begged and begged, but they did not listed or indeed replied to my messages. I WILL NEVER EVER AGAIN HIRE A CAR WITH SICILY BY CAR "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Nice staaf and good custmour service "
" Very grateful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I don't know why you broker for these type of slipshod crooked companies. "
" As far as I am concerned, Noleggiare are a crooked company. They did not provide an SUV, but a Ford Kuga. 1. The first car they attempted to give me had a flat tyre. 2. The second car was not prepared - not washed. 3. No snow socks were provided (which I though was mandatory in Italy). 4. They claim wheel damage, which I have provided images to show the damage at pickup. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Cheap, effecient, great car "
" Bit of a queue at check in, but staff were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, an excellent rental experience. "
" The carpets had a bit of dust, lijevthey were not thouroughky vacuum cleaned. Eveeything else was fine. I apprev8ate that the car had chains, we needed to use them one time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above "
" Pickup took far too long. Despite entering all personal details as part of autoeurope booking I was required to provide all the details again at the Drivalia counter. Then on return I was made pay for a small scratch on the car even though I had paid for full insurance with Autoeurope! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" In the pick-up instructions included in our contract it stated to go outside the arrivals door - this was incorrect information. This caused us problems on the day and eventually we had to ring the office and wait again until the pick-up vehicle arrived. This was not a good start. I paid in advance for the car and my credit card was debited on 8th January. There was another Autoone debit on 13th January - this was unexpected and should not have happened; please refund this money (€22.34). I've written twice but I haven't received any reply yet. "
" Car was not cleaned properly as it was just myself & my son we did not go back to the desk. The car we got did not compare to the Audi 1 ordered. The car radio/display was in a foreign language (not Italian & not English; probably German) so we could not understand it and could not find out how to change it. This should really be set-up and prepared based on the details provided when hiring. he fuel tank was not full when we got the car. No information was provided regarding tank size in litres, that the car was a hybrid or anything that might help us when refuelling except that the car used gas & not diesel. This was not good customer service. When returning the car we refilled it to the top putting in over €37 of gas when only about €15 - €20 was required. Surprice benefits from this extra free fuel. This seems like a deliberate plan to get extra free fuel so I would respectfully request some of this money back please. When we returned the car we were told that everything was ok and just sign the bottom signature and to have a safe flight back. We were not informed of any issues whatsoever so we don't know why the extra charges. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Overall i have been renting with you since i live in Ireland (20 years?) so will continue but your customer service experience is poor.. think if i had a car emergency??? And you don't answer or leave me waiting for hours? "
" Actually I didn't take the car. Had a family bereavement the night before so didn't collect the car. Bad experience trying to cancel the rental.... Tried to call the number few times - long waiting .. too long waiting.. no answer. So just left it... bad experience "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" unsuitable vehicle "
" inadequate vehicle safety conditions. Flat tires and lack of mandatory snow chains on board "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Fantastic value and excellent service. "
" Very efficient, nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No complaints "
" All great - except distance from terminal 1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Overall great value and easy to deal with "
" There was no wait at the counter to pick up the car. There was a strong smell of cigarette smoke in the car on pick up which took some time to clear. Returning the car was quick and very easy, no waiting time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" THANK YOU "
" THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see 3 "
" EV was new to me could have had more info re charging and locations "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will depend if the excess cover is repaid to me promptly after the damage. "
" Very pleasant staff and vehicle was ready and in pretty good condition. Very straight forward return despite having done some damage to the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No further comment "
" No further comment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" No quibbles just pleasant... thank you "
" Very efficient and fast sevice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues "
" Very efficient and friendly operation !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience, very smooth operation "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Pick up not at the airport and staff slow in serving customers. Left car back a day early and wanted to penalise for 10 euros worth of petrol. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" All very good - I have no complaints and would happily recommend both Budget and Auto Europe to friends. "
" All went very well. I have one slight problem, and that is the requirement to present a credit card when collecting the vehicle. Many people don't have credit cards these days, as they attract stamp duty fees in many countries, and debit cards are much more popular and widely used. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Horrible. You should not be a partner of such a company. It degrades your good name. "
" Horrible experience. The car I hired was missing the boot cover ( Panda). As soon as I arrived in Cremona having travelled from Bergamo I noticed it was missing and wrote to the carhire advising it. I have pictures. They have now charged my credit card 975 euros for damages. I am going to pursue it in the small claims court. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The experience with autoeurope was good until I got to Verona and picked up the car. There is a gap of information or misinformation. I think that I shouldn't pay twice for insurance and that I should be entitled to compensation ether by Autoeurope or Moventur. "
" I was told by the Moventur staff that the insurance that I got from AutoEurope was going to cover me but first I had to pay with my own funds any damage caused by an incident/accident while in possession of the car. I had to get insurance from Moventur €188.97 to feel protected and covered. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Overall, very good. Drop-off directions (or lack of signs) at Alghero airport make getting into the rental carpark confusing/difficult. "
" On the Peugeot 2008 that i was given the remote locking/unlocking was very intermittent. Needed to the key mostly. Avis told me that this is a problem common to Peugeot 2008. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" The desk is NOT in the terminal, as advertised. It is OUTSIDE the terminal, beside the large multi-storey car parking structure. It takes a good few minutes to walk over there with luggage, crossing a couple of internal airport roads. It was not easy to find the desk of Target Rent, which seems to be a subsidiary of Dinamica. The desk had a large "Dinamica" sign and very small (by comparison) Target Rent sign. The same situation in the car park - no signs for Target Rent, only for Dinamica. We were given the key and told to go pick up the car, but we searched for over 20 minutes, as there was no attendant in sight (it turned out he was hiding inside a portable cabin serving as an office). Either Target Rent improves its signage, or it is made clear that the rental company's name is Dinamica (as stated on all the documents that were e-mailed to me). "
" The young lady at the counter in Cagliari was helpful and provided information, without being pushy, about the availability of additional insurance (which we did not want to purchase). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Definitely need to radically improve their check out procedures or I wouldn't go near them again. "
" It took over two hours to get our car even though there were just 4 people ahead of us. I've never seen anything so slow and inefficient. Car was ok but underpowered. Drop off was very good.. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Arriva wasn't door good, the drop off was verry kind "
" Theo want to sell hou thé most expensive assurance. Toen they arr displezier you don't take it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope provided problemfree rentals in the past. The experience with Easycarhire has been terrible. And I haven't seen the end yet! "
" The rental car was hit and damaged by a motorcycle. I was given a replacement car but only on condition I deposit a further 2000 euro bond. This was to ascertain insurance issues. However, Easycarhire charged me the sum instead of just holding it as a bond. All attempts to contact the company via email have been unsuccessful. None of the emails has been answered. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Excellent experience overall. I will definitely be recommending Auto Europe to my friends and contacts. "
" We dealt with 2 very helpful and pleasant guys when picking up and dropping off. There was no attempt made to take any extra money from us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Unless I get a refund I will be very unhappy. "
" I cancelled that booking by phone and follow up email. However I have not got any response. Can you do anything about so my money will be refunded. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" A delught "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good to know that the office is in Bergamo Airport, but the car pick-up & car return are outside the terminal. There is a free bus shuttle from terminal to park8ng P3, where all operators have their cars. "
" Friendly and professional staff, they provided all necessary guidance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" very easy to use "
" car drop off was under staffed at the time of return.. Unable too review car return with hertz staff and close contract. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" All in all very good. "
" Staff are very polite, rapid and helpful. Car could have been cleaned better though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good choices "
" Informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Grinding noise when brakes are applied. Car seemed to be quite old 57000km. Never had an experience like this when renting from Goldcar in France. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" The Rental Plus staff at Munich airport were the most professional car hire representatives that I have come across in quite a long time. I will most definitely be using your service again. Thank you. "
" The Rental Plus staff at Munich airport were the most professional car hire representatives that I have come across in quite a long time. I will most definitely be using your service again. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and stress free "
" Very friendly and helpful staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went very smoothly - good experience "
" No issues very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed. Will look elsewhere in future. If I had booked directly with Goldcar I think it would have worked. Booked with autoeurope just complicated matters. "
" Booking not recognised when I got to the automated check in which meant I had to queue up. The only reason I booked this Keyngo was to save time. I could have booked a cheaper and better car elsewhere. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice friendly and helpful staff. "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I recently had the displeasure of renting a car from Drivalia, and let's just say the experience was nothing short of a catastrophe. From the moment I set foot in their facility, I was met with a chaotic scene. The queue snaked around corners and seemed endless, reminiscent of a theme park's most popular roller coaster ride – only, there was no thrill waiting at the end. The most baffling part? There were only two employees at the counters handling this mob, and neither of them seemed in a particular hurry. Three excruciating hours later, with my patience waning and my feet sore, it was finally my turn. No apologies were given, no explanations provided, just a curt "Name and reservation number?" as if I had just walked in. The process of renting a car, which should be straightforward and efficient, was turned into an ordeal that drained half my day. To their credit, the car itself was in decent condition and drove well. But the sheer inefficiency and lack of customer care at the start cast a dark shadow over the entire experience. I rent cars frequently for both business and leisure, but this was by far the most harrowing experience I've ever endured. There's no denying that in the competitive world of car rentals, customer service should be paramount. Yet, at Drivalia, it seems to be an afterthought. I would strongly recommend anyone considering their services to look elsewhere, unless you fancy wasting precious hours of your day in a seemingly never-ending queue. Also, When I left the queue was almost double to when I arrive, those poor souls probably had to wait in excess of 5 hours to get their cars. "
" I recently had the displeasure of renting a car from Drivalia, and let's just say the experience was nothing short of a catastrophe. From the moment I set foot in their facility, I was met with a chaotic scene. The queue snaked around corners and seemed endless, reminiscent of a theme park's most popular roller coaster ride – only, there was no thrill waiting at the end. The most baffling part? There were only two employees at the counters handling this mob, and neither of them seemed in a particular hurry. Three excruciating hours later, with my patience waning and my feet sore, it was finally my turn. No apologies were given, no explanations provided, just a curt "Name and reservation number?" as if I had just walked in. The process of renting a car, which should be straightforward and efficient, was turned into an ordeal that drained half my day. To their credit, the car itself was in decent condition and drove well. But the sheer inefficiency and lack of customer care at the start cast a dark shadow over the entire experience. I rent cars frequently for both business and leisure, but this was by far the most harrowing experience I've ever endured. There's no denying that in the competitive world of car rentals, customer service should be paramount. Yet, at Drivalia, it seems to be an afterthought. I would strongly recommend anyone considering their services to look elsewhere, unless you fancy wasting precious hours of your day in a seemingly never-ending queue. Also, When I left the queue was almost double to when I arrive, those poor souls probably had to wait in excess of 5 hours to get their cars. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car, good service other than issue noted above re additional driver "
" Overall good service, one very disappointing issue. The rental voucher clearly states that the first additional driver is free. This was not honoured at the counter despite it being very clearly stated on the rental voucher. The counter staff said I had to pay €180 to put my wife as a named driver. I did not pay this as my wife was only with me for six days out of the total 18 days rental but it was very inconvenient not having the second driver. It is not right to state in a rental voucher that the first additional driver is included in the price and then refuse it at the counter. Sicily by car of course blamed auto Europe as promoter getting it wrong. The availability of an additional driver free of charge is often the deciding factor for in renting a car. We rent a car several times a year in Rome and unlikely to go with auto Europe due to this issue. Regards ronan "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Very efficient. "
" The agents were wonderful. Very good experience. The shuttle driver might need a bit of training in customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great website to compare deals and great customer service from previous experience "
" Check in wad understaffed. Cost of cat seats was prohibitive. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" As above. Good value for money but more efficient service needed please "
" We waited an hour and a half to collect our car on arrival. This is far too long. The girl at the desk was lovely but on her own, dealing with a long queue on a Sat night. As you are aware ofcegen bookings are due to arrive, surely you should match staff numbers to bookings. There was no one to help with finding the car then which took another 20 minutes as it was at the very back of the parking lot and it was pitch dark at this stage. In total, almost 2 hours from arrival at collection to leaving is far from satisfactory. There was no one to hand over the car to on return either but at least there was only one person ahead of us at the counter andc2 assistants working "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Disappointed with Europcar - poor quality of the car in terms of its preparation before being released. "
" Car had not been cleaned properly. Car engine was in need of a service. Air con filter needed replacing, often a musty smell from the air con. The tank was not full, ~7/8 full. The attendant said he would make a note of this, but there was no follow up. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Overall very good service, car in perfect order, collecting the car took too long because there were only 2 staff with 10 or so customers waiting & who were complaining loudly to one another. "
" The only complaint I make is that it took over an hour to be called via a ticketing system to the counter when picking up the car.Only 2 staff on duty with 10 or more customers waiting - very bad. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reception rude and didn't give any info just barked to sign without acknowledging delay caused or lower class car supplied "
" Incorrect pick up info provided. Car was lower class than ordered. 140k Kms clocked at on it. Not properly cleaned or serviced "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I always book through Auto Europe when ever we travel in Europe and have always been very satisfied with all aspects. But on this occasion Budget was not a great experience "
" The car was not the standard I expected when I booked and the cost of that booking. The front wheel had a bubble in the side of the tyre. The back seat belts wouldn't go into their buckles correctly on one side and had to go in an adjoining one and had to twist to get it to buckle closed. Also I was just given the keys told to sign paperwork before inspecting the car. It was dark when collecting but inadequate lighting in car park to inspect the car properly "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" We had a problem with our credit card and when we rang Auto Europe to change it over to a different driver, they said they couldn't do anything so we ended up having to rent from a different company. "
" Very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Na "
" Na "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The first company that gives an express pick up will get my business "
" Over one and a half hours waiting at the counter... when they have all your details and money why can't you pick up the key and go ... it's the worst pickup ever "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" I've been using auto europe for many years now. Excellent service and peace of mind "
" Efficient, pleasant desk staff, clean car, no delay "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Clear process, very competitive prices. "
" Very easy experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were easy American efficient to book with. Easy to phone and very helpful staff. "
" Second time using Centauro and they were excellent. Auto Europe were extremely helpful and easy to get on the phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was a bad creaking noise off the front passenger door. But this was a first "
" Always decent to deal with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good layout of search results, easy to help choose options. Good follow-up with voucher. Did not need to call, so cannot comment on help desk, but all good overall. "
" Easy check-in & pickup - although late in evening (23:30). Car return seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very unfair treatment of customer. Please reference email dated 05 July to reservations@autoeurope.ie "
" The self service terminal closed at 22:30 and my rental was cancelled when I went to pick up the next morning "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" all very satisfactory, car in good condition and good spec and features. people I met were very competent, efficient and friendly "
" all very satisfactory, car in good condition and good spec and features. people I met were very competent, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" was in in terminal , need to get a shuttle , if I knew this there was other cheaper options "
" was in in terminal , need to get a shuttle , if I knew this there was other cheaper options "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Initial delay providing me with voucher, otherwise all good. "
" Friendly counter staff, everything processed quickly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fast efficient and pleasant experience "
" Very efficient and quick pick up and drop off. Staff excellent to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not at all happy with Keddy/Europcar one word avoid "
" Zero customer service. We had a car accident no assistance or feedback was provided to us everytime we rang in excess of 20 phone calls seeking to know how we can get back to Bergamo from outside Venice. We had 2 young children and several suit cases we eventually decided to make our own way back to Bergamo via 2 taxis and 3 train journeys. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Very good. Natasha was hugely helpful in finding us the right car the A6 which really helped make our trip to Italy a success. "
" We had a great experience. Natasha the girl who looked after us in Rome played a blinder. She organised for us to hire an A6 which was a beautiful car - which we really enjoyed driving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was a pleasant experience with an easy to use online booking service. "
" Friendly staff and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" What you buy is different to what you get, that's the problem of the majority of rental companies. "
" They sell you services you don't want without telling you. Unfair, as the other companies. Sadly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please contact me, as I have attempted to make contact many many times, with no reply received to date. "
" Cannot comment about Budget, because of circumstances beyond my control I could not hire the car. My dissatisfaction is due to lack of feedback from AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" When we returned the car the Manager, Enzo was extremely helpful so much so that we tried to give him a tip which he refused. I rarely go to the trouble of making comments but I feel the service we received from Enzo deserves to be recognised. "
" We collected our car from Hertz desk in Naples - very efficient staff and we were happy with the car and the price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Slow collection process with Europcar even though I was the only customer. Car had quite a few dings and hub cap missing Agent tried to sell me additional insurance even though I stated that I already had purchased this with Auto Cover. He continued to point out that this might still mean that i had to pay for damages and then pursue Auto Europe subsequently I deal a lot through autoeurope and am happy to continue to do this "
" Slow collection process with Europcar even though I was the only customer. Car had quite a few dings and hub cap missing Agent tried to sell me additional insurance even though I stated that I already had purchased this with Auto Cover. He continued to point out that this might still mean that i had to pay for damages and then pursue Auto Europe subsequently "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Counter staff were really helpful, they represent the company very well. "
" Counter staff were really helpful, they represent the company very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Friendly efficient service without hassle "
" friendly efficient sercice "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" No issues. Happy with experience. "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" auto europe seemed fine, but would go with a more established name in rental cars next time due to poor experience "
" was the worst experience picking up a vehicle i ever had "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Above "
" Total up sell Insurance unclear No instructions on how to operate car Closing out with car was no information given Bill / invoice totally not transparent "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great from start to finish "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good service "
" Very efficient and friendly staff at check-in. Indifferent young lady at drop-off who ignored me for five minutes without even acknowledging me, but friendly gentleman. Car was fine, other than 2-3 scruffs and scratches. Overall very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Nice "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall a good experience, upgrade vehicle was a pleasant drive. "
" Tail Light broken, car drivable. Damage not noted. It was an upgrade so was ok with it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Everything went very smoothly from pick up to drop off, courtesy bus to and from Airport. 100% happy "
" Very easy to book it at the last minute, excellent value, courtesy bus picked us up from Airport brought us to office to get car and then when we returned car we had courtesy car back to Airport. No hassle whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thank you "
" Very good, friendly and professional customer desk+ collection and drop off. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Better signage for pick up and return at the airport would be helpful "
" When returning the car at Naples airport Enzo a great ambassador for your company. Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, very happy with the hire and would use Drivalia again. "
" We were very happy with the service, and the quality of the car. A much higher spec than we expected. A small issue, as we were returning the car to a different location (Milan Malpensa) to the collection, we found it quite difficult to locate the return area. Quite confusing to navigate, poor signs for Drivalia area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above, process was good and it is probably common for rentals to have some minor dints in Sicily but they should be all recorded in advance. "
" While the check in was prompt there was damage to the car not recorded and parcel shelf missing. There was an offer to replace the car but damage was only superficial I.e structural dints, scrapes etc and not mechanical. While the car was taken ( As we were anxious to get on our way) all damage should have been on the lease from the start. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick-up location was close to the airport, smooth contracting, handover and drop-off, the car was in good condition. Thanks! "
" Pick-up location was close to the airport, smooth contracting, handover and drop-off, the car was in good condition. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues with autoeurope, but will be more selective in choosing the final company to hire from in the future "
" Overall OK, but SIXT were slow in processing at collection and really did the hard sell on getting an upgrade for both the car and the insurance. There was some confusion as to what the insurance at point of booking covered exactly. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good "
" Car had a lot of damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Depends on how you deal with this "
" Girl at pick up was rude and aggressive as I was late due to travel delays. Said no car available, then changed to I could have another car at extra expense. She then relented and my original car was available. My two valid credit cards to pay the deposit were rejected several times times. She took the keys back. I contacted the card provider who told me the card were never presented and were valid. never I told the girl this and the card then went though. One hour into the trip on the open road ta tyre blew out. We avoided a collision. The police assisted and it transpire and we ascertained it was old damage to the inside of the tyre. I eventually arranged a replacement at a cost of €80. I want that back. I emailed you about this. When I returned the car the man there was excellent and said he'd revert on the refund, no word yet. Please deal with this right away. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I realize that Sicily By Car provided me the vehicle but, I would have expected that Auto Europe would have been more of an advocate for me in pursuing my refund. "
" I had to cut my trip short due to a death in my family. I returned the car one week earlier than planned. I requested an exception to their refund policy be granted due to my circumstances. I submitted a letter from the funeral home along with a copy of the death certificate over a week ago and have not received a response back yet. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Please contact us . "
" Picked up the vehicle at 10 pm , dark and Raining . Was super careful and parked in lots for the duration . A Perfect experience until we returned our rental . A large scratch on the front right bumper with a smaller one a few inches away from it , an even smaller one in between these two scratches and they claim we produced the tiny one in between the other two . We are disgusted by this scam . They couldn't produce an image of this area before the rental to prove it wasn't there already . Will never rent a car in Sicily again . We've heard they're notorious for this kind of scam , we foolishly thought we wouldn't get scammed . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Easy no hassle experience. Pleasant staff. No queues. Quick collection and drop off. Near to the airport. No shuttle needed. Would use again. "
" All good. Staff very easy to deal with. Very pleasant and helpful. Quick times to pick up and drop off. Car was as requested and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience "
" Guy at the check in desk very nice. Outstanding customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope always delivers. "
" Very friendly and competent staff, fast checkout and drop-off. Just had to pay attention to already existent but unmarked scratches and damages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always reliable and good rates "
" The counter staff is very nice - just slow "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" . "
" Easy pick-up and delivery but the car was filthy. Breadcrumbs in the seats, dust on the dash, smudges and fingerprints on the windows.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" When renting cars in Europe my preference and first option is to check out the Auto Europe site. "
" The lady at the collection desk in Turin airport was very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always love dealing with autoeurope.ie Always very helpful and on the rare occasion that an issue arises, it is dealt with very swiftly and professionally. "
" Very quick and friendly counter experience which is always a bonus. Car had 47,000 km on the clock and a good few scratches, but was clean and perfect for my family and I. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very smooth. It would be great to be able to provide details prior to pickup to speed up the process. Upsell on insurance is also a bit frustrating as I have an annual excess policy already. "
" Overall very smooth. It would be great to be able to provide details prior to pickup to speed up the process. Upsell on insurance is also a bit frustrating as I have an annual excess policy already. Exterior of car especially the windscreen and windows could have been cleaner. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I felt completely ambushed / violated with the cost, extras and no petrol stations at the airport. But most of all I jdid not get a reciept or a Bill which was surprise surprise for the full amount of the deposition on my credit card which was blocked. Horrific service that I would actively tell people to avoid. "
" I still have not got a break down of the cost of my car rental which was HUGE and full of surprises. Reservation code 17074763IE6 "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Happy with service and staff friendly "
" Overall good experience and would use them again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Auto Europe is the only way to go! Peace of mind is priceless "
" Sbc is always so accommodating and the staff is lovely and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Need to make people aware of all the hidden costs "
" Everytime we rent from EuroParcs there are hidden costs , they never accept my wife's credit card and that's the one we use so had to pay extra money to put her on the car. Won't be using equip at ever again "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good! "
" All worked well. In Bergamo airport, it was a bit confusing whether to go to the desk or straight to P3 - can you change the wording on the Voucher. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Pick-up was quite slow. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very efficient. Warned the refill would be expensive at the checkout, however no price was discussed and 40€ service charge alongside the cost of fuel is extortionate. The actual cost should be advised at the outset. All dealt with very pleasantly I might add. ☺️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It was not great. "
" The desk was closed when we arrived. It was due to reopen at 4.30pm as per your voucher. However the desk sign stated it was only reopening at 6pm. We had to rent another car by another company. I did call you to make you aware of the situation. You could not help me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I booked a compact car with winter tyres. Europcar gave me a Ford Courrier, a small delivery van with snow tyres. I asked for the car that I booked (voucher showed a FIAT 500L), counter staff said that they didn't have any cars with snow tyres.. I had no choice (it was snowing in my destination) but to spend a weekend driving around in a small van with clients. What really annoyed me was that when I arrived at the Europcar car park, I spotted a Fiat 500l with winter tyres, and the person in line behind me at check in arrived two minutes later and drove off with it. "
" I booked a compact car with winter tyres. Europcar gave me a Ford Courrier, a small delivery van with snow tyres. I asked for the car that I booked (voucher showed a FIAT 500L), counter staff said that they didn't have any cars with snow tyres.. I had no choice (it was snowing in my destination) but to spend a weekend driving around in a small van with clients. What really annoyed me was that when I arrived at the Europcar car park, I spotted a Fiat 500l with winter tyres, and the person in line behind me at check in arrived two minutes later and drove off with it. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Couldn't be better,from autoeurope flexibility of service to the Alamo desk. Many thanks "
" Fantastic,accommodating, professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent customer service, Excellent returns system. "
" Excellent service, Prompt and exactly as described "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" USB charger in car didn't work.... altogether not a great experience with goldcar "
" I wanted to extend my rental but had to return to the office to do so. This was extremely inconvenient and cost me in fuel and hotel night "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Always happy to rent with Auto Europe, but post covid renting with Hertz, Europcar and Avis (in order of preference) is too expensive and I ended up resorting to public transport a few times. "
" Score at point 2 because I had bad experiences with Sicily by Car in the past. Only rented with them because Hertz or Europcar prohibitively expensive. However found much improved. Car had endless scratches and bumps - but I do not mind that - but I had to report a good few more to the desk. Return was smooth and pleasant. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" As above at 3. I will certainly continue to use Silicy by Car in the future. "
" Desk unmanned when we returned the car at just before 9 am on 10/01/23. Car returned with a full tank and in the same condition that we collected same/no new damage. While we normally receive a formal acknowledgement of returned car confirming all ok, I did not receive return confirmation on this occasion. Other than that all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Interrent is not good. "
" Altough my rental started on nov26th and i was traveling to the Alps, the car had summer tyres and the snow chains were provided only after i insisted about needing them. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good. "
" Very good. Quite busy at my time off arrival, but efficient processing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Quick check-in, friendly staff, efficient handover, car in perfect condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" FRIENDLY "
" FRIENDLY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" dusty cars, not cleaned "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very easy to use and good pricing too. "
" I found ZE CENTAURO very professional and courteous. The only issue I had was finding the initial pick up point in RDA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've been using AutoEurope for quite sometime and always find the service excellent and reliable. "
" Good experience throughout, both at check-in and check-out. Courteous and helpful staff. The car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Assisted in every way by the new manager in Cagliari. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. Generally I am very happy with Autoeurope - however this company is implementing sharp practice. I think Autoeurope should be aware and should police that. I would like me late fee refunded and I would like Autoeurope to help with this. "
" I have already lodged a complaint with you. Firstly, the car is not the airport, but it is in a carpark with a very intermittent shuttle. We waited an hour. However, the biggest problem was being charged Euro100 & VAT because our plane was delayed. I feel I should have been warned by AutoEurope about this - as I have never heard of such a thing. I have been hiring cars for 25 years and I have never been fined by a supplier. I do not know if you are aware of this policy? If you are, there should be a warning on Autoeurope website - because I would have booked another supplier "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" I have rented cars through Auto Europe in the past. This was my first unsatisfactory experience, which would make me reluctant to rent through Auto Europe again. "
" 1. The vehicle provided had been driven for over 50,000 km before my rental, which in my experience of renting cars is extremely high. 2. I received the vehicle after dark and I could see even then that there were many scratches on it; and while I took photographs on receipt, because it was dark it was difficult to assess how much damage was already present. 3. This also made it difficult for your staff to decide, at the end of the rental, whether new scratches had been added during my rental. 4. The cover over the luggage compartment of the car was missing, which I did not see until daylight. 5. There was a cut on the front tyre on the driver's side, which I did not see until daylight. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
" Great efficient "
" Great experience efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I "
" We dealt with 3 young girls. They were all excellent, thorough with information and very helpful. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe booking system was easy to follow but closing time of Internet office not highlighted "
" Our flight was delayed by two hours and when we arrived at Internet/ Goldcar the office was just closing 22.00. They informed me had I been five minutes later I would have had to wait until the following morning to collect a car! This was only in the very small print and not acceptable at an International airport! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" easy, straight forward, car as described. Fuel charge/deposit taken on day of collection still due to be returned. "
" easy, straight forward, car as described. Fuel charge/deposit taken on day of collection still due to be returned. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall very good experience "
" Young Lady at Maggiore desk was very helpful, polite and professional. 10/10 New car. Our car was a bit dirty with dust on the outside and litter inside and very badly damaged by hail with hundreds of small dents. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" the car that was waiting for me turned out to be extremely expensive. It's good that my credit card was bigger. "
" the car that was waiting for me turned out to be extremely expensive. It's good that my credit card was bigger. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Stressful, Horrible, inattentive, Rude and Slow "
" The staff was extremely slow compared to the other car rental companies in the same building. Long lines with old, rude and slow employees. I will never rent from Leasys again in Florence, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" staff very friendly "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience with Auto Europe. Please check out Maggiore, they are amateurs. "
" Worst experience ever and zero flexibility. I forgot my credit card used to book the car. But I had my card from the joint account and my debit card, both with my name on it. I tried to cancel the booking, to swap the driver name to my wife, to pay the tax in cash at the counter, I've tried everything. There was no mercy. The airport was packed and they had no car available, so by refusing me to get the car, they rented for double price for somebody else. I have paid 280 euros originally and even if I had the card, the car wasn't available. The staff was rude and with no sympathy to help. It took me 3 hours to find another car in a different company, ending up paying an extra 700 euros! Great trip start. Now I have decided to envolve my solicitor as they could not refuse my debit card. I will go as far as I need to get my compensation back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Always happy with autoeurope. "
" Hello, the cost of this rental was exceptionally high, but I understand that is an issue for all companies. However, I have now received an additional charge of €280 that I do not understand. There was nobody at the airport when I returned the car at 6am and the dropbox was broken. This was very concerning as we didnt know what to do to ensure the car wasnt robbed. Therefore I and other customers left the keys at the desk counter. I have downloaded an invoice in Italian and there is a charge for damage repair to the car, but there was no damage? I have photo evidence to show this. The amount paid on the invoice (€711) does not match the amount paid on the autoeurope voucher (€744). So while the car (fiat panda) was fine, the cost for 6 days is now €1,000, and I cannot understand this from the invoice. I will try to contact budget about this. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" We expected a clean car and we were very disappointed. The car was not in the class we ordered. "
" Very long wait at pick-up, no staff at the office to collect our keys. Cursory instruction on the specifics of the vehicle. Vehicle was very dirty, inside and out. We wanted a compact car (VW Golf or similar) and were told that none were available in that class. We did not want the larger SUV (Ford Ecosport) we were given, but had no other choice. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" very good experience "
" Easy and smooth checkin at their desk as well as return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Returned car a day early as wrong date placed on booking and didn't get a refund for the extra day "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Autoeurope has good choice of cars at various prices offer. "
" Drop off was very effcient but check inn took a lot of time to wait. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Disappointed with this transaction. I already had a booking with another company before I canceled to book this. I should have stayed where I was. "
" Did not get the car I requested. Got an inferior car that needed a service. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" All worked well and good value. "
" Staff very good and process good. Only issue was car but it was fairly old/faulty. Door didnt close properly, lots of cosmetic damage to car which I didnt mind. One car seat belt was non functioning. Engine had some issues as would just when you accelerated occassionally. Basically an older not particularly well maintained car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I always use Auto Europe. Good rates and excellent customer service for the odd time something goes wrong. "
" Very fast on the desk. Brand new car of the correct class. Couldn't be better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Forgot my pin which was my fault,however my wife was there with same credit card number and they wouldnt accept it,wouldnt change reservation in to her name,the gentleman"" at counter extremely rude and not helpful "
" Forgot my pin which was my fault,however my wife was there with same credit card number and they wouldnt accept it,wouldnt change reservation in to her name,the gentleman"" at counter extremely rude and not helpful "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed and annoyed with the whole experience. I have been booking cars through AutoEurope for over 10 years and have never had a problem until now. "
" Had to pay damage charges on a car that was already damaged. The company representative was not particularly understanding (or even prepared to listen to my side of the story). Basically, I was told to check the website for the company policy on damages/charges. He seemed more interested in applying the penalty charges rather than explaining the charges. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" it was good "
" Overall experience was good, although we were waiting at the desk to pick up the car for at least 45 minutes to 1 hour "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" N/A "
" Very helpful check in, and let me check the car in daylight the following morning and send any additional pictures of damage/marks which help alleviate the typical concerns. Drop off was very easy and informal. I would definitely recommend. The cost of rental was very high, but this isn't unique to thrifty at this time. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" This service is close to deception / misrepresentation on the part of Europcar. Also, the charging of €226 without any notice against our card is also surely against merchant card rules. "
" car we received was not Audi A3 quality and it was also severely damaged. I will be submitting claim through y credit card company for full refund. Also, I saw recent additional charge of €226.63 without any supporting detail. Will also be claiming this back via credit card "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" I was very happy with the car hire. Car was ready and there were no delays at any time.. Thanks to all staff involved. "
" All staff were friendly and helpful when I picked up the car and again when I dropped it off. This was a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all went well "
" quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasant experience booking through europcar. No issues "
" Best value. Quick and easy booking, pick up and collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient and personal service "
" Excellent car rental company "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" happy "
" happy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I was surprised to find a charge of €118 charged to my credit card in the days after drop-off. I assume it was to cover fuel charges (I had not returned the car full of petrol). My problem is that the charge was arbitrarily applied with no explanation - I still have not received an invoice or receipt to explain what the charge is. "
" Easy pick-up and drop-off, very convenient, and friendly and efficient staff "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went smoothly, which made it a stress free experience. "
" I cannot fault the service and /or quality of car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" . "
" The pick up point for the car listed at Ciampino Rome Airport does not exist. We spent an hour dragging our cases around the outside of the terminal trying to find the pick up location- which is not signposted. Other car rental customers suffered the same experience. The excuse given by Centauro was that the airport authority does not permit them to erect a sign. Totally unsatisfactory. Also the inside windows of the car were filthy and difficult to see out from and unsafe in the sunshine. The tires were shown as under inflated at time of pick up which was unsafe also. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Welcoming,friendly and professional... Daniela was absolutely customer focused. Many thanks. "
" Brilliant customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is offering a smooth booking system with good prices. "
" The pick up at Termini station in Rome was complicated. There is a good 10 minutes walk with heavy suitcases and kids between the Leadys desk and the garage were the cars are stored. It's a very dodgy area (pick pockets) and the streets are in an appealing state. It's certainly not for disabled, injured, elderlies or people who aren't street-wise. Although my husband and I both lived in several capital cities and well travelled, we would not go back. The car was not ready on time. We had to wait about 45 minutes. It was given to us dusty inside and there was no water to wash the screens front and back. Otherwise all was fine "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" I have been a loyal customer of Autoeurope for 10 year but this time I felt exploited. I would like a call from an agent to discuss "
" The car was dirty and the tyres were well worn and close to the end of their safe life. The wouldn't accept my Debit card and insisted on a credit card which i didn't have. I then had to pay 26 euro a day for excess insurance so thay wouldn't need a credit card. They were however easily able to take a 300 euro block on my debit card. It all sounds like a scam to get you to take insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Scadente "
" Per un graffio che forse già c'era 500€ di penale. Inaccettabile "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Very user friendly interface "
" I got a flat battery, so I called the service number. They sent a mechanic quickly to restart the car, but then later sent me a letter advising a charge of €322.99 would be applied unless I sent a dispute within 5 days of receipt of the letter. I received the letter on the morning of 30th March & the charge appeared on my credit card account less than 24 hours later so I did not have a chance to dispute. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" yes, i would "
" Very good service: the personnel was, at both collection and drop-off, fast and understandable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope were no help at all and in my opinion encouraged GoldCar to get away with this scam "
" The most terrible experience of being scammed out of my money. I will never use either Gold car or autoeurope again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The vehicle on the website did not reflect the vehicle I received. The process itself was fine and the pricing was reasonable but the communication between the vendor and the website was poor. "
" This was an interesting experience. The counter staff was great, personable and supportive. I booked a 7 passenger van (manual transmission) When I arrived all they had was an electric. We were staying at a refurbished castle 30km from the city with no outdoor electric to charge the van. The limited range of the van made this unpleasant. They ended up exchanging for a 5 passenger Jeep which worked out but the unexpected limitations cost a full day of our vacation. So that was disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with booking process on AE website. See above! "
" Terrible experience. Slowest car hire pickup experience ever. 45 minute to get car. 3 people behind desk, only 2 working. Second person went on tea/smoke break just as I was due to be served. 3rd person didn't do any work. Car supplied with 1/2 tank of fuel! Told to bring it back with 1/2 tank. Never had that experience before! When I went to get the car, the garage was very badly lit so we had to use lights on mobile phones to inspect. The garage staff said it was perfect - no marks. It was dirty inside & outside, there were about 10 dents on the bonnet and marks/scratches on almost every panel. Inside of car and seats were dirty. There were no marks noted on the car hire paperwork. I insisted that the staff write up notes on our paperwork. We also took numerous photos of the damage. Knowing that Leasys is part of FCA/Stellantis, I'm amazed at the terrible performance. After all that, the car (Jeep Cherokee) drove beautifully and was very economical. I really liked it! Return process was very quick, staff only checked the fuel. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Auto Europe may give you a good price but are not available once they take your money, you are left at the mercy of which ever rental company you get put in contact with. Avoid Hertz Bolonga at all costs. "
" Counter in Airport closed, One staff member in car park working limited hours trying to cover everything. Always trying to up- sell. Then I get charged an extra €76.97 on my visa no reason given ??? After 25 years hiring cars across Europe I will never use this company again, Avoid them at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Booking online easy, check-in in Venice Airport very slow "
" Check-in veeeeeery slow, asking for details already provided in the booking (e-mail and other) "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Positive. "
" A very positive experience, we have booked with them in the past and we will continue to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend sciliy by car "
" Lovely efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book. Personnel very professional. Car in very good condition. Quick and easy drop and check "
" Easy to book. Personnel very professional. Car in very good condition. Quick and easy drop and check "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" n/a "
" there were no parking spaces available at the drop off at the leasys designated spaces. We had to drop off the keys back to the arrivals as there was none at the car drop off office. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" excelent "
" fast courteous efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The staff in Ciampino Airport makes the difference. They are awesomely friendly and helpful!!! "
" I moved to Ireland in 2005. Since then I've been renting mostly with Sicily By Car. The best indeed and its staff members in CIA make your experience uniquely fabulous - grazie ragazzi !!! Even during covid they are the only ones which truly sanitise the cars! Excellent! Only thing.. just noted that prices are higher than the usual in the last year.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" No queues at arrival and departure, possibly due to the low season. Speedy pick-up and drop-off. The car was in decent condition, but could have been washed on the outside before pick-up. "
" Pick-up and drop-off were easy. The car was clean inside but dirty on the outside. Staff was generally helpful and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Slightly above average European rental experience "
" Slightly above average European rental experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 6
" 100% good expierence "
" Everything was very good and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No. "
" Everything save for the car was very good, albeit I must admit it is the first time I was unhappy with the car since I first rented cars from Sicily by car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Neutral as I am awaiting feedback on the overcharging by Maggiore "
" Added on unrequested insurance even though I told them on the day of rental I did not want this as already had excess cover with AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Happy customer of autoeurope and I will keep using and recommend your services to everyone "
" All staff were professional and friendly...car was perfect and the overall very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good experience "
" No issues - very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall a good one! "
" Overall a good experience.Staff very helpful at check-in and drop off. Signage could be better at Malpensa for drop off . It is not very clear . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Generally positive, only small issues like locating car at depot and registering existing damage to vehicle. It would not discourage me from using Auto Europe or Avis in future. "
" Pick-up and drop went fairly well. However there was no one at collection depot to identify the car so it took a while to locate. There was some damage to the car so had to return to the Avis desk in the airport terminal to register the damage. Other that that the car and experience was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Sicily by car I would recommend "
" Lovely efficient staff , car drop was quick and receipt e mail immediately on return of car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Desperately poor level of service from Sicily by Car. "
" Following a problem with the car provided, their Customer Service emergency helpline cut the call off on 5 seperate occasions. The level of service was frankly shockingly poor. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Unable to cancel booking and charged in full "
" Sadly forced to cancel travel at short notice. No refund available though booking cancelled. Will hesitate to use service in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" site works well, but the deals are no longer good value. Rental prices very high, no offers like free 2nd driver etc. "
" Staff friendly and helpful. The car was old, not clean and had a bad smell inside. The right front tyre had a slow puncture - pressure warning light came on every 2-3 days. Brake assist system warning light came on twice. No water in the windscreen washers at pick-up. The only redeeming feature was that it was the cheapest rental available - still not cheap! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Very happy with this company. Always well priced "
" Very pleased with overall service. Used this company several times always happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good compared with others in that airport. Fuel only irritation. "
" Sixt proved to be reasonably efficient as always in Fiumiciono . However the car when picked up was not full of fuel as should be the case. I was about 20 km out [on the GRA] when I realised , firstly the range was under 650 and gauge was down near .75. i advised on my return , but no real response from agent. I filled the car twice and lowest range i got when filled when driving on hilly Tuscan roads was 950 km. As it was when returned ! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Okay except for the above "
" I arrives 30 mins early to collect car and was told to wait.. Also although the person who served me was efficient he did not inform me about the absence of Petrol stations near the airport.... this was very annoying as I was penalised € 25 for failing to top up the tank...I felt this was a deliberate ommission as staff had to be aware of this problem for renters. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above, the car rental post covid was exorbitant. "
" I travel to Italy very often (obviously not in the last two years) but this time I found the car rental exorbitant. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use website and great prices! "
" Very happy with our experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If AutoEurope are going to engage with crooked car hire companies then I'm not going to use you again our recommend anyone else does. "
" We filled the car up 5k from the airport and returned the car and keys. I have since been issued with a €32 charge for refuelling. Absolute disgrace. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used autoeurope now for quiet a while and I am very happy about all the services so far provided...in the past I had some issues with the rental company and autoeurope was prompt in stepping in and sort the issue. I can consider myself a brand ambassador and always recommend the company to all people I know.. "
" Amazing customer service provided by Chris at the arrival, very unusual to find such a great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple "
" First car had damaged seat belts so had to wait for an exchange. The staff were really good. Drop off was also very good. Took 5 mins. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Everything went smoothly from pick up to drop off. Very professional. "
" A very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would appreciate your views on the additional charge from Sixt and what it could relate to "
" I was charged an extra €164 on the bill for which I can't get an explanation from Sixt. I assumed everything was prepaid in the voucher Sixt impossible to contact "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Positive "
" Was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no problems "
" The airport location is quite inconvenient and I hope the city office will reopen soon. Otherwise all was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient, but expensive. "
" There has been a significant increase in the cost of car hire in Italy in the last year. The car interior was not clean. However, the efficiency of the counter staff when collecting and returning the car was good. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" The rental experience with autoeurope was good. The service from Sciliy by Car not so good. "
" I had rented a VW T ROC, which was confirmed. When I arrived on time to collect the car I was told that car was not available and was given a Jeep, which was a lower grade car. If you look at the options they T ROC was premium Vs the Jeep which was a standard/SUV. I understand that this is not your issue but would appcreitae it if you could follow up with the rental company? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great time in Tuscany but attitude of Sicily by Car was the only downer of the entire trip. "
" On the day of pick-up emergency phone numbers were emailed to me - within 4 hours on the road to Lucca we got a flat tire - no spare time - no internet service to find the emergency roadside number. Someone stopped and called Autostrada - they came and towed car. 3 days without a car - Sicily by Car refused at first to pay towing or for new tire. We had to resort to EasyReserve to force the issue. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" easy and correct "
" smooth service, not too expensive "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" excelente "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My bad experience with the car pick up caused me a lot of distress and cost me a lot of money.I use AutoEurope all the time.I realise it is not their fault. But I will never use Sicily By Car again. "
" Because my credit card did not work I was forced to use my debit card which meant I was forced to take out unwanted excess insurance which cost me a further 210 euro. Also my deposit of 300 euro still has not been returned to me.Very unhappy with this service. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" very clear and easy online booking process. "
" Good. However with negative points: that the car was very dirty inside (it had not been valeted) and it has not been serviced/inspected before the new rental. The tyre pressure warning came on straight after rental started and the adblue warning came on on the second day of the rental. For hygiene and safety the cars should be serviced/inspected and valeted prior to each rental. I did point this out to the staff at the desk but I was advised that it is not their responsibility as the cars are prepared by a subcontractor. But isn't Sicily by car responsible for their subcontractors? "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" easy and efficient to use. better prices on the day than Ryanair "
" there was a very minor scratch on the wheel cover that I didn't cause. I got charged €40 because it wasn't marked on the check out documentation. the scratch was barely visible so I ignored it on check out then got pinged for it when I returned. Very annoying "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Good service Used this company many times, never any problem "
" Good service Used this company many times, never any problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I warned you a couple of days before my flight was delayed. You were unable to contact the company and I had to pay 120 Euros to pick up the car because mine had already been given away. I expect a refund from you. "
" impolite staff, inability to contact the company by telephone to announce the delay of my flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see anwer to q3 "
" a very odd system in Pisa airport, where you had to give your phone number and were then contacted by phone and completed the contract over the phone. Very bad as hard to understand exactly what was being said. There was one person in the office and one outside, so not sure what this was about. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good experience. We were given a Renault Clio in good condition and the car was reliable and consumption was excellent. "
" The collecting at Ciampino airport was speedy and efficient. Emanuele was informative and well mannered. The drop-off was also easy and quick. The shuttle bus from the rental area to the airport is efficient. Excellent service overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe as usual very good and have recommended. Budget generally good with the exception of the type of car and I felt there was an attempt to charge extra. Given Budget's English speaking customer base, it would provide transparency and confidence to provide an additional form (in English) or perhaps translation underneath. "
" Despite stating at collection I didn't need breakdown cover, I was initially charged 'breakdown cover' and didn't know until drop off. I had unwittingly signed the document (in Italian) agreeing to this, as instructed!. However, once I complained at drop off, the charge was cancelled. Other customers may not have complained etc.... Also, The car provided (Ford Eco Sport) I felt was a poor mid range vehicle, unlike a Focus or Golf. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Excellent service on pick up and drop off "
" Excellent friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Strange times "
" Car had 45k+ km, sold after our trip. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" They charged us the full tank though, which is not usual, but was ok. "
" We were upgraded, which was very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" NA "
" Excellent customer service and upfront on all fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very happy with experience and customer service "
" Effective and efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" All good, keep up the good work! "
" Wonderful service, kind and polite team, car was brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was okay pity it took so long to pick it up and it was a straightforward to drop it off it also was in the car I ordered but I couldn't really complain about it it was fine "
" Had to wait a long time at the depot counter in the airport to get my car picked up about an hour and 10 minutes before anyone talk to me only one person on the counter also when I left the car back the office wasn't openWas asking about where to leave the keys no one guy says is in the terminal to terminal was closed you couldn't going to arrivals you could only go in to departures anyhow I then I went back up still known in the office like I shouted to me was it all right I said it was and he says just leave it there and I given the keys Thanks very much Thomas trousers "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" I will not use Firefly in the furture! "
" When collecting the car (booked for 6 pm) we found the office closed! because the Covid-19 they closed at 6 pm but no email or text or any sort of communication told us about the issue. Also, when trying to ring Firefly nobody answered the phone and we then discovered that everything was managed by the Hertz desk. We had to come back the day after to collect the car 9that was not ready), loosing a day and paying extra to stay in Naples overnight. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Robed 350 euros for non existing damage. Got proof pictures! "
" Robed at treviso airport 350 euro for non existing damage. I have pictures to prove,no customer service at all.scam company!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I have charges to my credit card which I cannot get an explanation for. I've emailed but just get back more questions to answer very unsatisfactory and very disappointed. "
" I have charges to my credit card which I cannot get an explanation for. I've emailed but just get back more questions to answer very unsatisfactory and very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" good value for money "
" good value for money "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Help staff (cannot remember name) was very helpful in sorting out the issue. "
" Note AutoEurope were great. I specifically ordered a car with winter tyres. After being handed by paperwork I checked that the car had winter tyres. I was told NO. I pointed out "winter tyres" on the voucher and was told it was nothing to do with them and to phone autoeurope. It turned out she had pulled up the wrong booking. When this was pointed out to her by the manager (who was helpful) she just shrugged her shoulders. No apology - nothing. Added an extra hour to the pickup. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" good "
" goog "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excelent "
" Profesionalism "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price but Maggiore felt all my issues with the hire had nothing to do with them "
" I did not receive the category of car that I booked. The counter staff in bergamo airport were extremely rude and short to me. Would not recommend Maggiore "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Easy to use and sometimes good offers come available. "
" My flight arrived early, so I arrived at the desk 45 minutes before the arranged pick up time. I was offered an alternative vehicle that was "full to empty" rather than the "full to full" that I had ordered or else I had to wait until the scheduled time. I don't understand why a vehicle is tied to a specific fuel policy, why could they not have offered that available alternative vehicle on a "full to full" basis? In any case, I chose to wait and they made me wait until precisely the pick up time. They proceeded to really pressure me to take "roadside assist" (which I refused). On the plus side the car was brand new (Skoda) and was very clean. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overcharged!! Need I say more? "
" I have been overcharged. 279.99 if which 210.00 is damage and about 30 for extra driver. Budgets email doesn't work so how do I proceed to get refund? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" The whole process was smooth and efficient. "
" Was best car hire experience to date. The staff were so helpful and made our customer experience really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. Would use again. "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Consistency and professional service make me a very happy customer "
" Great experience, Kevin was providing a very professional and friendly service, he did went an extra mile for all customers in the line. Unfortunately this is one off, every time at the counter you find different staff providing different services... There is no consistency and it make like a lottery, feel special for today and terrible next time. I have another booking ready made for March in Pisa then I will have to reconsider the car provider. One last positive comment is for autoeurope,very happy with the service everytime. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth booking process and very good value. "
" The pick up was slow as the car was not ready. Inside the car there was a strong smell of cigarette that remained for the whole 5 days of the rental. The drop off was also chaotic as there were no free parking spaces to drop the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" the "experience" is not over yet, I need to understand how AutoEurope will deal with my problem "
" I have a problem. Budget withdrew €755 from my Visa the day after the rental was completed. This was over and above the €73 charged for there rental. I called Budget to understand what happened and after waiting 20mins to get through, they asked for my email to reply. They never replied. The car was returned in perfect order and with a full tank of fuel. I cannot understand why €755 was withdrawn from my card and Budget are not communicating with me. Could AutoEurope please look into this with urgency. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Wonderful. The kindness and attention of the staff makes a big difference. "
" The staff in Ciampino are wonderful. I've been renting with them since 2005. Evviva Sicily by Car Ciampino!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I thought the price of the rental of the car was very competitive. "
" I found the counter staff very nice when collecting the car however when returning the vehicle they refused to check it saying it would be checked within 24 hours. This was most unsatisfactory as I like to examine the car with the company representative to ensure that they are happy with the condition of the car on return. I found the gentleman at the collection point very dismissive and he told me that the car was petrol when in actual fact it was a diesel engine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Very satisfied with autoeurope "
" To much delay in registering and taking the keys ; although I had performed the online preregistration. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I booked a car at a reasonoble price then they didnt have it at the counter, so i had to pay additional fees. "
" My flight was delayed and when I get to the counter they only had one car with automatic transmission. It was a Volvo s90 and I rented a BMW 1 series, so they give me a bigger car, the guy said I have to pay additional 20€/day because it is a higher category car. It was strange to me, because that was not my problem, I didnt want bigger car, because I used to drive small cars. At the end the rental cost 200€ additional than my original rental for 2 days. I am very sad about it. The final additional cost was 112€ because I get mad at the drop-off. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing to comment "
" All good but there was a few floor carpets missing and car was slightly damaged outside. Otherwise drove good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" overall happy with the experience "
" overall happy with the experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" Swift efficient and reliable service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very happy with overall service. "
" Good experience with this Hire Firm "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Overall experience was good apart from comments above "
" The car had a smell of smoke in it and was not as as clean as I would expect a hire car to be "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" No problems with the booking through Auto Europe all my complaints are with Thrifty. "
" I booked a compact sized car but was Given a small one that had not been valeted, they said that was all that was available. On return the petrol; staitions nearby were closed so i had to return the car half full, The Attendant said i would be charged 30 euro but after checking out i noticed my reveipt was for 132 euro. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" The car was loud when running. It's not that it's broken or anything. It's maybe the model. It wasn't running quietly. Maybe have a another car available to replace it. "
" The process of getting the car was with an App on the phone. It's good thing there was one staff on their minding the cars. Otherwise I would not have a clue how to collect the car. Also the car I got was making a loud noise when running. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Please see above Q3 "
" The vehicle was not the one I ordered, so was asked to take a smaller one which was no use to me, so had to take a vehicle that was not clean and had no GPS which I had asked for "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" It was my first time using AutoEurope and I liked, apart from our problem of the car category with AVIS. "
" It wasn't a great experience at all in any way, apart from not crashing the car or anything like that. We booked an JEEP or similar, into the SUV CATEGORY, but hen we got to the rental desk, they had a van for us (it was a van that I don't know even the brand, never seen one before, really big and ugly, like a school van you know?) and of course I refused that and asked if they could give us a Fiat 500 or any smaller one, once we paid that much because it was our honey moon, my husband was really excited about getting an SUV and because we were going to Livigno in the Alps while snowing and so an 4x4 would be also needed. The staff was laughing the whole time as if they were drunk or high and they (a boy and a girl) wanted so bad give us that car saying that was the same category which really pissed me off and was clear that wasn't. In the end, we could get a Citroen with a lot of effort and it was equally awful, the car was like a bus and it was terrible to park anywhere. And to finish the terrible experience, we got stuck in the snow because the car was sooo heavy and we couldn't do the trip we planned through the Apls on our own honey moon, that was really sad and I regret forever choosing AVIS. that showed no respect for the customer at all. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I have recommended Auto Europe to several people. Good deals will always come round. Its worth booking early then waiting for better deals to come along. The deals are better than Ryanair who I have also used. Really like "free additional driver" offers and "free snowchains" offers (given snow chains are a legal requirement in Italy in winter). "
" As always the counter staff were very friendly and helpful. The vehicle condition was generally OK, but with some specific defects: the boot door catch was missing, so the boot could only be opened with the key fob. Not a disaster, but annoying. The wiper blades were worn out and very noisy in use, the worst I have experienced. As it was raining heavily all week, this became a very annoying problem. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Easy to book and compare prices "
" Getting the paper for the car was smooth and quick then the issues started. The car wasn't ready even though was booked months in advance. I had to wait half an hour to get the car. Once the car arrived it was clear that it wasn't clean and hovered for quite a while. Due to the delay I had to leave quickly and couldn't report it to the staff. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Everything was fine, it took over 30 minutes at the desk to collect the car which seems like a long time. "
" Everything was fine, it took over 30 minutes at the desk to collect the car which seems like a long time. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I've been hiring with Auto Europe for many years now and have always found them excellent value. "
" A lovely car, up to date and very fuel efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good choice of providers "
" short waiting time at counter (+/- 10 min) quick procedure "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Ok "
" Long que at countet "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As usually, everything ok. "
" Dostalem mniejszy samochod od tego co zamowilem, na desku tego mi nie powiedzieli, dali klucze i tyle. Na parkingu 300m dalej dowiaduje sie ze jest to samochod klasy mini. Nie mialem juz czasu zeby sie wrocic do desku zeby to zakwestionowac (dwie godziny stalem w kolejce po samochod) wzialem co bylo. Samochod nie umyty (ale to mi nie przeszkadzalo). Widoczne rysy i uszkodzenia na samochodzie ktore nie byly zaznaczone w protokole wydania, musialem poprosic pracownika o wpisanie ich w protokol. Samochod dostalem tanio wiec nie marudze. Dluga kolejka do wydania samochodu (2 godziny) spowodowana najtansza cena co jest zrozumiale. Jezeli ktos nie ma czasu chce czyste auto i ma pelne ubezpieczenie (rysy i wgniecenia nie wpisane w protokole wydania) polecam, w przeciwnym razie nie. Generalnie ok. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Given a truly awful vehicle (the car was clean and in relatively good condition. It was just a piece of junk (Fiat 500L) and so far removed from the advertised vehicle (BMW 1 Series) that I feel I've been scammed. Budget claim they had no alternative. Big fan of Auto Europe: been using you for years. but car hire in Italy is a disaster. Every time I go there, I end up with a car that is not even close to the advertised vehicle, is unsuited to my needs and is the only one offered to me. I always feel scammed. "
" Got a lousy car (site advertised BMW; I got a Fiat 500l that was just horrible to drive, truly awful). The quality gap between advertised car and car provided was just too, too big. The car was in good condition, in terms of cleanliness, etc, but it was a cheap, very poor quality vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Was not happy this time round staff must be better trained especially when something like this happens and also when I got the car the woman gave me the contract she said the car is brand new no damages, when I inspected the car it was damaged all round every panel including alloys no radio aerial and no boot luggage cover, if I had drove out with that car I would have been liable not fare pretty much a scam not happy at all "
" Not a great experience after ordering a specific category car to find out I needed to accept a lover category as there was no cars available to the category I ordered.although a higher category was available but at an additional price.after 45 minutes of negotiating and explaining that it was not my fault it's firefly fault that the cars were not there I ended up getting a higher category, something that should have been done from the start without arguing with me "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Overall , I felt there was a lack of transparency concerning actual costs involved at pick up . The price quoted on voucher should show the price inclusive of the the vat rate applicable ( 22%). The vat rate was the the only extra charge mentioned on voucher. Yet, for additional driver , I was charged fees of E6.30 , and then the vat was added ? Again for one way pick up , an additional charge of E10.80 was added to base rate, and then vat was added. These charges , were not flagged on voucher , or Autoeurope . I sought but did not receive an explanation for these charges - but that could have been a language/communication issue. "
" No particular issue with Alamo.Was presented on Autoeurope as Alamo by Enterprise , when in fact it was ran/organized by the Locauto desk. Was surprised at the extra taxes on one way charge and additional driver. Also was offered a special deal concerning pre payment of fuel , which was not reflective of full to full policy, which I required. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Y "
" Very difficult to drop off, no spaces in a very tight car park for all suppliers! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Easy to use website "
" Nancy at the desk was very efficient and explained everything to me before I signed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went smoothly "
" Busy but handled a minor isdue very well "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I have once again had a good experience with AutoEurop. Your computer records are very helpful in identifying repeat customers, and letting them know that you know them. Your prices are very competitive. I may be wrong, but I do not remember being able to specify diesel rather than benzina, and the on-line description of cars does not make the fuel used clear. "
" Personnel of SbyC were exceptionally good, but not so the car.The Ciroen C 3 SUV was a very poor susbtitute for the Fiat500L. It was seriously under-powered for hills and overtaking. The fuel consumption of 13 km per litre over 875 KM at 1.50-1.60 per litre of benzina was disappointing. The car was not properly cleaned, especially the inside of the windscreeen, and the washer fluid tank was empty. There was no manual to explain controls etc. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Myself and my friend are quite patient people at the best of times, but to book a week in advance from ireland to get to Begamo Airport with paperwork work to find no car waiting for us at appointed time and place and eventually have to complain four and a half hours later missed a whole day of 3 day holiday to Lake Garda... "
" Car booked 1 week in advance from Ireland online.. When we arrived at Begamo with paperwork there was no car for me car booked FOR 10.am pick up 14/10/19 was left outside office pick up point till 2.30pm had to keep going into office to ask where was our car because staff where just looking after other customers and my friend being on a walking crutch was in much pain as there were no seays to sit down while waiting.. We lost a whole day of a three day holiday to Limone Lake Garda because of being messed around with car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Was all good really. "
" Ok so there is no actual keddy in Bergamo Airport, it's thru eurocap. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Good service overall "
" Vehicle in very poor condition. Dirty and had to remove myself trash from previous rent. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Wash the cars "
" The car was dirty inside as well as outside. You should consider washing cars after each rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Rental car was very good and a fair price, we recieved God service at palermo Airport "
" Very good service from the agents at palermo Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was my first time renting a car and it was all very smooth, quick and easy. "
" This was my first time renting a car and it was all very smooth, quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Price is king! "
" Car was fine. I consider it petty that SD card for sat nav was removed. Sat nav is not a luxury option with most car rental companies anymore. No petrol station near airport. We should have been told this when collecting car. I had to drive back out of airport to get fuel when returning car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" I have used auto europe multiple times in the past and this is the only bad experience with one of your rentals which is no fault of autoeurope, however there needs to be more transparency on the surcharges and fees payable at the airport as budget seem to charge what they like and although i thought the rental was fully paid i ended up paying 150€ more at the airport including a fee for breakdown cover which was never indicated in the contract. "
" The initial invoice had lots of additional charges that i thought i has already paid - location surcharges of 46.32€, road tax 20.01€, etc. On return of the car there was some slight damage of a scratch to the bonnet. They charged me 300€ plus an admin fee of 65€ plus 22% VAT for a total of 445.30€. However on top of this they also added another 100€ to the fees and surcharges (now 146€ instead of the original 46€) - they claimed this was airport tax payable on the damage fee which i argued with as being ridiculous and a scam. This additional damage tax is not indicated as such on my receipt so this 100€ i will not be able to claim on insurance. I think this is actual fraud by budget and am disgusted at their working practices - i was told they would email me a complete receipt with full details within a few days but i still have not received anything. I will never use budget again after this terrible experience. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Staff efficient and professional "
" Car could have been better presented. Required grooming & previous driver had clearly been a heavy smoker "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" The guys in Ciampino are wonderful. They know me by name. I rent there since when I moved to Ireland (2007). Keep going. You are the best. "
" The guys in Ciampino are wonderful. They know me by name. I rent there since when I moved to Ireland (2007). Keep going. You are the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. Car collection speed needs to improve. Otherwise great. "
" Collection desk was very busy but very slow. The long delay, (90 minutes) caused us knock on accommodation difficulties. Also extra insurance costs at collection desk were prohibitive. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good in general "
" The car was not fully cleaned, and had a strong odour of smoke from cigarettes "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Noted back up available "
" The usual hard sell on extras I.e. glass, tyres, recovery even though had gone for extra insurance and have my own annual excess insurance Took so long "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My car was inside not so clean, but the cortesy of the staff and of Ms Marra make a very positive overall mark. "
" My car was inside not so clean, but the cortesy of the staff and of Ms Marra make a very positive overall mark. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Be very careful to check for damage on the car you get against the form with notes damage.. they wont match.. so photo it, email it, and report it.. "
" No counter open, so had a wait to be served.. car had numerous amounts of damaged. Not on the report. So photo it all and emailed on the spot and reported it back to girl..otherwise trip great and had no probkems.. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Happy with the car. It's not easy to find a service station to fill the car with diesel when returning to the airport. Allow additional time. "
" The only issue was a long queue at the desk in the arrivals hall. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will never book budget again. "
" Took 65 minutes in queue to get to counter. Only two staff operating. Supervisor Christina told me I SHOULD GO BACK TO IRELAND ?! When I queried the amount of time we had to wait. Not sure why she didn't help operators dealing directly with customers instead of running around with a board file and going to her office. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Drivers in Sicily are dangerous and reckless. They overtake when forbidden,, don't obey the speed limits, park with the backs of the cars sticking out, have absolutely no courtesy for other drivers. It takes huge concentration to drive here and essential to have another pair of eyes for potential problems of which there are many. "
" Budget staff tried to find damage to car - there was none, and charge me several hundred for what I would call blemishes barely visable to the naked eye. I only ever have this problem in Italy. I refused to pay. I am still checking my credit card to see if they do in fact charge me. We collected the car late at night, in a dark car park so I was unable to take photos. There was a small 1 cm surface scratch on the wheel spoke which was not caused by me, and which I never noticed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Good car poor customer relations "
" I found the staff very rude. The car rep insisted that I buy extra insurance even after I explained that I already had Zero excess on the rental. She deducted €300 from my credit card instead of the €200 stated in my agreement. Made the whole process of hiring the car more stressful and claimed I'd be liable for €2000 if the was any damage to the glass in the car. Should think more about training their staff in customer relations. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" it ok "
" it ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Not a very customer friendly one with maggiore. "
" On return a witch hunt for blemishes by an obxoxiously arrogant member of staff. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" autoeurope Isn't a preferred partner of Budget "
" They didn't have the car I had reserved and suggestes I try a different agency. We had to wait hours to get a vehicle "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good but there is a huge difference in rental companies. Distance from pick up/return point and badgering to take out additional insurance "
" Firefly staff are excellent, polite, and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was a mistake in the voucher value. I had to pay more money to the rental company directly "
" There was a mistake in the voucher value. I had to pay more money to the rental company directly "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with Auto Europe the problem is the uncontrolled car hire companies with no comeback for the customer "
" while I booked Budget I got the car from Avis (same office) at Lamezia Airport Car had several scratches on the outside I tried to take photos of them but they were so numerous and it was a silver coloured car parked in a very tight space with the bright sunshine some photos didnt come out. I didnt use the car very much and certainly didn't get any scratches on it but they insisted I scraped the front right mudgard and have now deducted €352 from my credit card. They didnt. inform me of this at the time and just said not to worry they would send me a photo but never mentioned payment or cost. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" POOR "
" POOR "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" NO QUEUES, EXCELLENT SERVICE AT DESK AND CAR PARK "
" NO QUEUES, EXCELLENT SERVICE AT DESK AND CAR PARK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ..... "
" .... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Car was good, service was good and happy overall, except for finding Maggiore and entry and exiting the airport. "
" Airport is poorly organised as to Car Rentals, signage is very poor, and would greatly assist. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Also advised that I had no direct insurance with Sicily by Car...this wasn't mentioned when booking. "
" 2 hour wait to collect car. Never again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" It was the car hire experience, you hope for , but seldom get. "
" Very straight forward process at rental desk on pick up, car practically new, no problems when returning vehicle. Damage / theft excess, and fuel deposit blocked on credit card, released following day. A great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" naaa "
" unclean and bad mechanic "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Had to wait 6 hours in a queue at the budget desk in Naples airport With no help or information from budget staff and no apology when eventually got to the top of the queue Altogether a horrible experience "
" Had to wait in a queue for 6 hours in Naples airport to get car When we got to the top of the queue no apologies from staff and not even giving a reason for the delay Altogether an horrible experience "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Everything was fine except when I wanted to extend the rental period. I tried the Pescara Europcar number several times over 2 days and could only get a recorded message telling me when the office was open. (I was calling when the office was meant to be open.) "
" Everything was fine except when I wanted to extend the rental period. I tried the Pescara Europcar number several times over 2 days and could only get a recorded message telling me when the office was open. (I was calling when the office was meant to be open.) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" booking experience is fine "
" check in was way too slow, took an hour and a half to take the car out. car wasn't ready when we came to collection point "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Same as 3 "
" Good service. Good car. Easy drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Positive "
" Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good and friendly staff no delays "
" Nice efficient friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Generally all was good "
" At drop off no one was there, so took the keys to counter in arrivals hall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" The drop of was one of the most pleasant experiences I have had in the 20 or so rentals I have had in Rome. The gentleman receiving the car had an attitude that should be commended. Positivity courtesy and a pleasure to have met. "
" The only negative I can mention would be the length of time at the counter to receive the car. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was good...we had a problem with the child seat and the staff was very helpful "
" Everything was good...we had a problem with the child seat and the staff was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All they have is Opel cars "
" They didn't have a golf "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" The collection was very slow. I lost well over an hour in the car rental pick-up spot between waiting and processing. People who came after me were served before me because the computers seem to be assigned to specific titles: Avis, Maggiore, Budget. I always use your company because I like the staff but can you improve pick-up time please "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Que very long at pick up. Car was great. Drop off was crazy. How is anyone supposed to find the location where you drop off car at Catania airport?. I have never seen something so crazy in my life. Also at drop off, not enough spaces and spaces too tight to get a large car into. Ok for a fiat 500. Shorten que at pick up and improve drop off directions and ecxperience, and I would give 10/10. "
" Que very long at pick up. Car was great. Drop off was crazy. How is anyone supposed to find the location where you drop off car at Catania airport?. I have never seen something so crazy in my life. Also at drop off, not enough spaces and spaces too tight to get a large car into. Ok for a fiat 500. Shorten que at pick up and improve drop off directions and ecxperience, and I would give 10/10. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I thought Auto Europe were a car hire company and I queued at the Auto Europa desk to find out Locauto were the carhire company. "
" They tried to sell me super insurance at an exhorbitant rate of €40 @ day. Auto Europe never told me they were brokers and this caused a lot of confusion and angst. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe give good value prices "
" Good standard of service and efficient pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Seemless collection and drop off "
" Seemless collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Negative. "
" Hardly spoke English. Was losing internet connection, had to spent to 1 hour in rental office. Has no idea what he's doing ,was tricked to pay extra 300 euro for the insurance. When I ask him a question is this amount includes cars rental cost , got answer that yes it is, but it was just insurance cost. Very disappointed and will never rent a car from magiore or autoeurope again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
" Ver poor "
" My drop off was a very bad experience. The staff tried their best to charge me for damage. I have used Enterprise so many times and never had an issue like this. I pointed out two pieces of damage!!! Now when I say damage he needed to point it out twice. There was two dots so small you would need glasses. It was a con job and I would give in . In the end the manager decided no damage. Italian rip off. I'm so careful with rentals. The was a set up. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" On a scale of one to ten , try minus ten "
" Tried to get help and no Italian could be bothered to help "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Usually use Auto Europe and will use again, price was very good. Once I collected the car, all was fine. "
" On pick up the counter staff were very helpful but extremely slow and inefficient. During processing paperwork staff would stop and 'chat' to other staff or stop and get involved with other matters at the counter. This resulted in a very long initial wait before getting to the counter and then another wait while processing/admin. The staff at the car collection & drop off were very helpful & friendly. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am sorry but am dissatisfied with autoeurope customer care, since I emailed reservations support twice on above issue and I just received 1 auto reply and nothing else. Next time I'll go to a car rental company direct but not budget. "
" For starters Budget had only 2 desks out of 7 manned resulting in a 1.5 hr delay to pick car. Then agent managed to con us in purchasing extra insurance that we didn't need, as he stated that if we had issues autoeurope would not refund us. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Excellent service, great service. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" i always use autoeurope, it's the best "
" fast and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointing "
" There was a one hour delay queuing at the AVIS counter. There was a further one hour delay waiting for the car to be cleaned. It wasn't cleaned. We had booked ECONOMY (Ypsilon) we received a MINI (Fiat500) It had a huge dent over the hubcab (which was marked on the document) The petrol tank was only half full (for this we received a €30 credit when we returned the car - your colleague was very helpful regarding this) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Very pleasant experience overall. Would highly recommend this company. Well done on all levels. Thank you. "
" I had a very good experience from start to finish. All staff were friendly and efficient. The car was 1st class and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Counter staff tried to sell me extra insurance even if i had the zero excess package included. She told me that the car was not insured for an accident caused by me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Overall pretty negative experience "
" I also received a 179euro charge to my credit card with no explanation "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Positive "
" Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would have given 10 out of 10 if it wasn't for the exterior damage to the car. Other than that the experience was great. "
" Car was clean inside, damage was not repaired to exterior so didn't look great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Good overall experience "
" All went smoothly. Sicily by Car very professional in my view. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Over all very disappointed. Took almost 3 hrs trying to hire the car at the airport, only 2 members of staff on at peak season. I requested a sat nav only to find out that the car I hired didn't have one. When I went back to customer service they were giving me a device at a cost of €321. Needless to say I didn't take it. Overall the service was very poor , 3 hours waiting for a car with children was ridiculous. "
" Over all very disappointed. Took almost 3 hrs trying to hire the car at the airport, only 2 members of staff on at peak season. I requested a sat nav only to find out that the car I hired didn't have one. When I went back to customer service they were giving me a device at a cost of €321. Needless to say I didn't take it. Overall the service was very poor , 3 hours waiting for a car with children was ridiculous. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" no issues and no delay's "
" very easy to deal with "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Auto Europe are very easy to deal with and it is very clear what the charges are. "
" The gentleman who served us was excellent, no issues with him. But the queueing time of well over an hour to pick up a car when we had a toddler with us was way too long. There weren't enough people serving the crowd. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" When I arrived they gave me a Punto which was badly marked all over and one headlight not working. I returned to office and asked to change car. It was ten pm and dark outside. The guy went out and returned with a fiesta . He gave me paper with damage recorded so I checked car for these . I looked around car but it was to dark to see anything. When I returned car which I only had for 30 hours as I only went to a funeral the guy tried to tell me a light mark on door that can be polished out was not on paper work . There was many other marks on car that wasn't on paperwork. I refused to sign anything and called manageress out to see car .she told me I should have checked car properly .i told her it was pitch dark outside and it was impossible to see these marks . She told me I should have used the light on phone. Then she told me to send complaint to budget but I can't find any where to send complaint. I have insurance but I refuse to take blame on something I did not do. This is just a scam to get more money out of people hiring cars. Every year I hire cars in Italy and never had this problem. I always get someone to check car if I see any other marks on it . In this case it was very late and dark outside were car was left for me so could not inspect car properly. "
" Tried to blame me on fine mark on driver door which was always there. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good web site - clear - user friendly and helpful over the phone. "
" After one hour 40 min and two attempts to fill in the correct documentation, I finally got the keys of the car. Many fellow travellers - some with children had the same experience. On dropping off scrutinized to the Nth degree . Accused of making one 20mm scratch on a very - scratched car- luckley my photographic records showed it as one of the many pre-existing scratches. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" We've used autoeurope for a few years now and find the service reliable and effective. When needed, staff have been extremely helpful (as when the need to change bookings has eventuated). We're very satisfied with the service "
" The pick up and drop off were speedy and efficient. Staff was courteous and ready to answer our questions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend to Europe car to be very careful with the services of maggiore because many people are disappointed. "
" Our experience with maggiore was very bad. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I have already recommended your company, and your sister companies, with friends and family. Also, you are fair at recording damage that pre exists the rental agreement. Well done. "
" I always like to rent from the same two groups: yours or the Hertz one because there are none of the sharp practices you get with the "so called cheaper brands" which never are cheaper. If there was one suggestion I would like to make it's that when you have a repeat customer, instead of trying to always sell them an update at the counter (especially as car hire in Italy is more expensive than most other countries) it would be good customer relations to offer a gratis upgrade. When we first started renting cars regularly 10 years ago this often happened but has not in many years. Instead there is a constant hard sell at the desk to upgrade. I'm in Italy 5 times a year and rent a car every time. I get tired of the "hard sell" at the desk but, in fairness, you are not as aggressive as the less reputable firms. I must congratulate you on your staff and fairness. keep it up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were queuing for over 2 hours to get our car with very little explanation on what the delay was. The car we received also had a lot of damage to it. "
" We were queuing for over 2 hours to get our car with very little explanation on what the delay was. The car we received also had a lot of damage to it. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Easy process "
" I'd booked the full to full option but they tried to push me towards full to empty. When I said no they said that the car had to be returned full with a local fuel receipt otherwise I'd be charged approx. €90. Something to be aware of. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very impressed "
" Extremely efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great staff!!!!!! "
" I found the staff to be very friendly, professional and helpful and were fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My flight departure was delayed by 4hrs. I phoned autoeurope and asked them to advise car rental company in Pisa as I could not get through to them. The Autoeurope operative said he would do this and confirm all was ok by email back to me. I never received the email. "
" Very satisfactory "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" very satisfactory and great value, will use again "
" Fast and efficient service, new car only 4000km, great overall service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would definitely use autoeurope again but would not choose Hertz. "
" Two hour wait for the car after having booked in advance. Staff were not at all helpful. Very rude and no information provided, "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I have used Auto Europe many times and have never had any problems. They are the first company I search when hiring a car and I will continue to use them in the future "
" The car I was given was mechanically perfect. However the exterior of the car was not. Most panels had scratches and marks. The front wheels had kerb scratches. This did not worry me but what I did dislike was that Sicily by car had only marked two of the scratches on the booking form. I had to take photos and show the damage to the person giving me the keys. I have read lots of articles recently where people have been charged for damage that was already present on the vehicle. I do not know if Sicily by Car deliberately did not record all the damage on the car and after I pointed out the damage the person recorded and signed my copy of the booking form. Other than this my experience with Sicily by car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Unfortunately my daughter didn't have the same experience when she booked a car through Auto Europe with Maggiori. She got a car in poor condition and was falsely accused of further damage and charged for defects which she didn't cause but didn't see at the outset as they were under the front bumper. Complete rip off! "
" We found the service in Picenza very good. Staff were very helpful, car in perfect condition and pick up and drop off very easy. Much better than service at busy airports. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best service I have used so far for car hire. Very informative and trustworthy. "
" Pros: good value and great drop-off customer experience Cons: was not made aware of existing vehicle damages by the staff e.g. body damages "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Autoeurope experience has been good, fault does not lie with them. Customer service experience was good. "
" It is my contention that I/Autoeurope have been defrauded by the europcar staff in Brindisi/Lamezia. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" No issues, good car and nice customer service. "
" No issues, good car and nice customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As stated MAGGIORE I always rent Maggiore !!! However this year when I arrived at the counter in Linate I was told my car was already given OUT ( because i arrived after the time i had said pickup sue to delay at passport control) and there was no car available in my class that I had reserved - I was given the next class up but I had to pay for this rather tan been given the car - It was unreasonable and unfair !! "
" I always rent Maggiore !!! However this year when I arrived at the counter in Linate I was told my car was already given OUT ( because i arrived after the time i had said pickup sue to delay at passport control) and there was no car available in my class that I had reserved - I was given the next class up but I had to pay for this rather tan been given the car - It was unreasonable and unfair !! BAD CUSTOMER SERVICE "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Good english speaking staff quick proces "
" Quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fantastic! Definitely recommended!!! "
" The staff is WONDERFUL!!! Nice, flexible, they find the way to accommodate every request.. it's 14 years I live in Ireland and 14 years that everytime I go back to Italy I rent a car with them... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall I would pay extra money for better customer service, will not be recommending Budget car rental, not a great ending to an otherwise lovely holiday "
" When I picked up the car the tank was to be full with fuel but it was only 1/4 full, had to go find someone from Budget only to be told bring it back that way, asked where a nearby service station was and was just told I had to find one, after coming off a flight with 4 children this was an added hassle. Alot of marks and scratches on car was told when I returned car there was extra scratches on car which I was disputing staff member wasn't hearing any of this, he typed up an invoice which I had to sign, told E225 only when I opened invoice there are different amounts on it so I'm not sure what I've been charged also it's in Italian which I cant understand !! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Overall very good experience. Pick up and drop off was seemless. Car was new and clean. Will use service again and recommend. "
" Excellent service from Budget. Only issue was getting from terminal to the car rental in Naples Airport - I ended up walking (15 minutes) there and back. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Made a claim for the refund of the excess but I still have to hear back after nearly one week. "
" Check in was VERY slow and confusing due to technical problems and the fact that they deal with 3 brands (Maggiore, Budget, Avis) from the same counter. Maggiore customers felt left out and treated like second class citizens. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I will never use Maggiore again. Very poor customer service with very questionable, if not dishonest, business practices. "
" To be avoided. Long delays in collecting car at a shared counter. Very sharp practice in charging for additional items that we not explicitly agreed to when signing for the car at the collection desk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" All good bar previous damage not pointed out "
" Brand new car Damage under the front had to be pointed out my me to staff If I'd have missed it I have concerns that I'd have lost my excess "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Simple to book and good experience with the hire company "
" No hassle and good car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope were excellent all the way "
" Your company is WELL AWARE that I did not get the car because of a mistake on the booking that your agent said "we cannot change or fix it". At 1am on the first day of our holiday. You agent refused to even try to fix it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Autoeurope is fine but interent counter staff not. "
" My main problem was with the attitude of a male staff member ..he actually said that if people went for the cheap rental car and then expected a Mercedes! He was dismissive and implied we were cheap.....what did we expect if we chose a small Internet car? This was in sharp contrast with the previous rental, also from Interent at Ciampino, where the counter staff were extremely pleasant and courteous (the pick up was nearer the airport). The lady this time was courteous but cold as ice! We do look for the best deals and are usually happy to take the economy cars as we are on a budget...as many people are. You need to value all customers equally, even old and budget conscious! The only problem with the car was the air conditioning which was sometimes not effective. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good service and prices as always from auto-europe "
" The car was fairly old (83,000km), and had not been washed on the outside (very dirty). There were so many dents and scratches, it was difficult to count them all. We had an issue at drop-off, as the Firefly office in Cagliari had closed a long time ago (months before). We had to leave the car at the Hertz office to a very nice staff who warned us that they could not close off the rental but that she would tell Firefly that the car was there. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" no "
" a) serviced by goldcar ( which i dislike) not by interrent. Apparently tjey are merging but impossible to know that when you book) b) petrol tank not full. Guy says is a fault indicator ! Basically they didn't seem to give a damn "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Puzzled by the insurance mess "
" Fast check in and courtesy. The guy was pushing me to upgrade I am pretty sure I took an extra cover with autoeurope but they made me buy another one "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" See above.. "
" Staff very poor and nobody available when returning car to check. Car desk was closed when returning car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
" The website was easy, and the counter people were great when we picked up the . The car was also very nice and well-maintained. The only issue is when I dropped the car at the airport there was no one at the counter, even though it was 8:30 and the sign said it opened at 8:00. I waited for a while but no one showed up. "
" As below "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" This has been a terrible experience "
" I have been overchaged by 777.74 euro. I was told at the receptin desk in Rome that this was a deposit. But in Pisa I was informed that this was a a chrge for extras. I did not order any extras. On top of that the car was not what I had ordered and the lights were faulty I brought this to the attention of Avis and they said the lights were fine. They were not. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I'm a regular Auto Europe user and am always happy with the experience - this was no different "
" Really quick from start to finish - helpful staff and car was brand new. We were really pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Dont use interrent "
" Interrent went to great lenghts to sell me ove priced excess insurance including tellng me that my credit card failed and I would need to pay for the exess insurance on my debit card. They really unfriendly and i felt they were out to rip me off "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Europcar before and have never had any issues- would highly recommend them. Auto Europe was an efficient platform to compare car rental company prices. "
" Very helpful staff. The queuing system for rental desk in airport could be improved- you take ticket number but it does not guarantee order. In fairness the staff member I dealt with apologized for delay (queue jumpers) and was extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would not rent with Maggiore again. But they should have received my flight details adn phone number in order to try and contact me on theat evening. The car rental broker scheme is not working. My Ryanair flight arrived in Naples late on 27-6-2019. When I reached the Maggiore desk at 11.30pm there was no one there. I have a queue ticket from that date and time to prove I was there. Maggiore are claiming their desk was manned at that time but it was not. I ended up renting a car from Firefly for one day and then returning to Maggiore on the 28th June. By the next day my car was rented to someone else. I was accused of lying about the time I arrived the previous evening. They offered me a Fiat punto for five people but I had paid for a Ford Focus estate type vehicle. They were completely unhelpful. After a huge row they gave in and gave me a Peogeot estate. I am out of pocket for the Firefly rental for €60 euros. In thier defence my contact details adn flight number were not transmitted to Maggiore so they could not contact me if they had wanted to. "
" My Ryanair flight arrived in Naples late on 27-6-2019. When I reached the Maggiore desk at 11.30pm there was no one there. I have a queue ticket from that date and time to prove I was there. Maggiore are claiming their desk was manned at that time but it was not. I ended up renting a car from Firefly for one day and then returning to Maggiore on the 28th June. By the next day my car was rented to someone else. I was accused of lying about the time I arrived the previous evening. They offered me a Fiat punto for five people but I had paid for a Ford Focus estate type vehicle. They were completely unhelpful. After a huge row they gave in and gave me a Peogeot estate. I am out of pocket for the Firefly rental for €60 euros. In thier defence my contact details adn flight number were not transmitted to Maggiore so they could not contact me if they had wanted to. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" A lot of staff training needs to be done. Drop off signage needs to be improved "
" Firstly a very hard sell to take out insurance. A bus ride to pick up point. Bus driver said he didn't know where inter rents plot was! Leaving back vehicle was a nightmare. Inadequate signage. Arrived at inter rent depot but on the wrong side of the wire fence. Staff most unhelpful. Finally arrived at correct spot. After a brief check on car "all ok" you have insurance of course. When I said "no" a detailed check followed! I then had to ask for a confirmation receipt. Very unhappy. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" As above for Interrent- Re: Auto Europe- I have used your service a number of times and this is the first time I have really had an issue with the rental. The fact that it is not always clear until you book/ pay for your car who the rental company is may change my mind going forward whether to book direct or auto Europe, however, price will also dictate who I go with. I will say that the rental on this occasion wasn't too dear- I did however book nearly 9 months in advance and paid in full upfront so I'd expect some value for that but would I have paid more to be closer to the airport, for a quicker turn around at the desk and for the car to be clean, tidy and without all of the above- more than likely "
" I'll start by saying the staff at the desk were very friendly and this feedback does not reflect on them as such. There were however a number of issues; 1. We had to wait over 45 minutes to be served/ recieve our keys. There was three people in the queue ( not a large no.) and everyone seemed to have pre-booked but it still took over 45 mins before we were processed- I believe this is way too long to expect people with kids etc to wait after a flight- the system needs to be reviewed. 2. The location of the rental parking- parking for Interrent is not with any of the other rental companies. I have rented cars on a number of occasions at Bergemo and found that Interrent is way too far away from the terminal- or the transport to it needs to be improved. On the journey to the vehicle it took approximately 30 mins from the time we began waiting till when we were dropped off & when we were dropped it was another walk ( no signs anywhere) to the carpark. It was on the return journey that were directed to a bus stop directly opposite Interrent which was closer- why can't the bus drop here? On the way back it took again 30 minutes from the commencement of our wait until we arrived at arrivals- not good enough.- all the other rental companies are a short walk from the arrivals hall. 3. The vehicle- we got the exact type of vehicle which we booked- Excellent, however it was filthy- there were stains on the seat, a lot of dust in the cockpit area, the car had not been washed and there was loads of dog hair all over the boot- this was more annoying as both of my children have asthma and it was a concern for me. There was a lot of damage on the vehicle which was not recorded which I had to bring to the attention of the staff ( who were very helpful)- the only door lock was damaged and the key would not manually open the car so if the battery went dead in the key or car we would of been locked out. Also the car was missing a front hubcap which made it looked realy unkept- I suggest something as simple as getting a hubcap fitted should be along with the lock issue prior to rent. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Drop off was very efficient with a friendly person who completed the transaction correctly and quickly "
" Very hard sell on check in to upgrade and take various extras. Said they had a special offer for AutoEurope customers to upgrade to a larger car for only €30 per day! I refused and then got the larger car anyway (which I didn't really want). "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good car no problem "
" Very courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent helpful staff. Good quality vehicle. "
" Excellent helpful staff. Good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking was very easy to completed with only a few clicks Thank you! "
" The company was great! Did the check-in and check-out and a few minutes. They are very efficient, specially during this busy summer time. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good, but the shuttle service needs to be improved. "
" Shuttle service was poor and not well organised. On arrival there is no dedicated pick up point. or signage. We did not know where to get the shuttle, and when we found the location we were waiting for over almost an hour. Also our shuttle for departure was not well organised. There was a queue of 20 people waiting for a bus with 8 seats with no queueing system. When the shuttle arrive people were jumping the queue which caused a lot of annoyance. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 9
" Efficient service. The car I received had some small damage but but this was pointed out and a picture of the damage was emailed to me that evening. Only thing was the car had not been washed when we collected it. "
" Very pleasant counter staff at pick up even though it was late in the evening. No delays "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Frankly your organisation is extremely poor and my experience was extremely bad, not to mention the manner in which I was treated by your after sales team who accused me of lying about my flight delay. My family and I were left high and dry by your company. Because my flight was delayed and I arrived after midnight apparently not only are your partners not available but your policy is to cancel the booking! I was left with 2 alternatives, get an expensive hotel for the night with my family and hope to be able to get another deal through your organisation the next day, whilst losing the value of my previous booking, or pay a higher price for what turned out to be an excellent rental company that were thoughtful and helpful. Our escapade was compounded by your extremely rude after sales care team. They accused me of lying about the fact that my flight was delayed. I mean the cheek of them. I was shocked by the manner in which I was treated and will be making sure that everyone in my entourage is clear about the lack of service from your organisation! Your company may expect a claim processed through the small claims court in Ireland. Never again to use your service and certainly not with Maggiore either. "
" Dear Autoeurope, I am in the process of starting a claim against both your organisation and Maggiore. My flight was delayed past midnight and despite having rung the Maggiore desk, to inform them before getting on my flight (in fact my flight arrived at five minutes past midnight and i got to the Maggiore office at 15 minutes past midnight), their office was closed. When I spoke to them before my flight they were rude and very simply unwavering in their refusal to remain after midnight for the hire. THis effectively left me and my family high and dry with no car to get to our destination! For me this is extremely unacceptable commercial behaviour and would not engender me in any way to recommend them or your organisation that supports this policy and behaviour. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Would like better communications about excess and possible cost of damages if any issues arose. My excess was Zero per booking but staff did not confirm that at the counter. "
" Lovely car / no issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall ok, car gave no trouble and was full of petrol. Staff were rude. "
" Car was fairly clean, looked like it had been only dropped back and rubbish taken out and let out again. Counter staff were rude, on collection talking and laughing behind counter in their own language while serving myself and others. When dropping car back the man just grunted at us. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Always good experience booking with auto Europe but maybe it could be useful if they tell providers to reduce up sell if options are not selected during initial booking "
" Terrible pick up experience, 2 hours waiting to speak to counter staff. Counter attendant was pleasant but found there was a lot of up sell for additional insurance, fuel options etc, some additional costs for excess not explained properly and offered automatic but not told it was an additional cost until I reviewed the receipt. But due to wait time could not be bothered querying this. I was told that car was at car wash and would take 20 minutes. Once at the pick up point after 20 minute walk I had to wait an additional hour until I actually got the car, this was in a multi storey car Park with two small children and temperatures in the mid 30 deg Celsius. Staff at this point were not helpful at all. Car was good and clean. Drop off was ok, no designated Thrifty parking space so had to find another space. Drop-off desk was not clearly marked, I was waiting in drop off office to be told I should go to small desks within car park itself "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Value was good and was car when received. However, felt that car given was only done begrudgingly, no customer service "
" There was a significant delay of about hour and half at desk to get car details confirmed. Then when down at pick up, the car was not there and had to wait another hour to get suitable replacement. In meantime tried to offer a downgrade car in place of what had been paid for. I had two kids in very hot weather, so 2 and half hour wait was very difficult. No communication between staff on desk and staff at pick up point. Pick up staff quite dismissive; it was your problem, not theirs. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Overall happy enough "
" Check in desk was closed with no instructions to head to the car park. Found that instruction at the Alamo desk. Should have been clearer. Queues were big and proceed longer served was a it haphazard (a lot of skipping but once at desk they were dealt with). On second day was evident that the car had a slow flat. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I would recommend AutoEurope as the website was easy to use and there was no hassle from your end. I actually did a lot of research about car hire in Italy and I didn't find many with a high star rating, but if I booked through yourselves again I definitely won't pick Noleggaire ! "
" When we dropped off the vehicle it took 4 of them to inspect the vehicle (it was as if they were looking for faults!). They found a small indentation on the number plate (which someone has obvioulsy tipped off when we were parked), and while I acknowledge you are responsible for damage, it was extremely minimal. They then charged us €330 for the damage and administration fees!. They also charged us €10 for extra cleaning (It is small money I know but it was the principle of it). We asked where was the extra cleaning and she told us that the front car mat was extra dirty ( it was normal dirt from shoes getting in and out, my own car at home is dirtier than what we gave back). We really just found they were looking for things to charge us on (it does not take 4 people to check a vehicle!). We have rented cars all over the world and I would never use them again. They were not very friendly in both the office and the shuttle service either!. The day we came to pick up the vehicle we waited ages to be picked up and then the lady at the counter was on the phone constantly while we were sitting there trying to do all the paperwork so we delayed leaving the office. Like i said when we dropped the car back we waited for at least 15 minutes before every staff member there on the day inspected the car!. Would definitely not recommend them to anyone ! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Ok - issue with confirmation mail not coming through. "
" Car hire worked out well. We picked up in Rome and dropped off in Pisa. There was an extra charge for the different location drop off which was expected. No issues with pick up or drop off. The only question I had was the car categorisation. I had booked a medium size car for 4 people but the assigned car was quite small (Lancia). The local agent was able to get us a VW Polo which was better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great car, great price but a little over the top with proposing full insurance which I rejected. The staff member was a very nice person but I felt he was forced to follow up the insurance issue. "
" Did not like the hard sell of full insurance as I had insured my excess before I left Ireland. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything great about autoeurope "
" Vehicle was "new", but full of cigarette smoke and with dirty extetior. Checkout process was awful as parking ticket for coming back to garage was not working, staff was not helpful "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Our experience was good, we had all the informations we needed so nothing unexpected happened. "
" Good impression about staff, car! We received our car in 5 minutes, and the drop-off was also very easy. They unblocked the deposit amount next day after we returned the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. The 5 rating for returning the car was because Florence is crazy and signs were hard to see. Once we saw the yellow stazione signs, we were good. "
" Fiat 500 was a treat to drive. Driver better be used to manual transmission, narrow roads, roundabouts, even narrower towns, Italian drivers on your tail. Get a paper map, don't trust Google maps. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I was refused the car "
" I was refused the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good experience with Auto Europe "
" Car pick up was very satisfactory, car condition was very good but when dropping car off the experience was very frustrating. There was only 1 member of staff processing all drop offs and pick ups and it took me almost an hour go get my car signed off which was very stressful as i had a flight to catch "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I couldn't fault the car and the staff or the value for money. "
" Great service and a brand new car available to us upon arrival. Very easy to pick up the car, no hidden extras, all went very smoothly. Dropping off the car proved more difficult, badly signposted drop off sections, when I eventually found the drop off zone, the process was very easy, but it took us almost 1 hour to drop off to find the drop off zone! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Within 45 minutes of landing in Milan I was in a public toiket crying due to the staff at the checkin desk. I had the worst experience in my life. When we got to the desk in Bergamo airport there were no signs to collect a ticket for the queue and only after 10 minutes people on the flight saw the ticket machime which is not the norm as we hire cars all the time. I chose my ticket and ended up behind in the queue with none or no sign indicating you need a ticket. When it got to my turn an angry agent asked me agressively was I pregnant and I said I was not then he huiliated me coming around the deska nd raising his voice in front of 20 -30 people highlighting I pressed the pregnant woman button incorrectly. he made me start again and go back in the queue and at this stage another flight arrived and all those people were in front of me. I understand I amde the mistake but the ticket machine was not easy to use and I saw a wheelchair and a person button and thought I correctly slected the person button but did not realsise the picture was a person with pregnant, you woudl have to look very closely to see it. I felt humilated like a dunce given out to by a teacher in front of my 3 kids and others. I actually started crying with my kids, After waiting my turn again I saw others that had come after e were now starting to e served and my husband asked me to go up and ask what was happening. I waited patiently while he finished with his clients and asked very nicely why 2 oters went ahead, He was so agressive telling me I was the only one complaining and that I woudl end up with no car and to go and sit down and I probably would not even get a car at this stage. He said I was the only one that made the mistake which was completly incorrect as when other saw what happened to me they realised they made the mistake too and one family the same agent sent them back to the queue the way he had with us. When we got our turn over an two hours later he said he started to gove out again and then calmed down and explained why other go ahead if they are not with a broker etc.. I felt like a child being corrected and I actually could not take anymore and went into th toilets crying. He apologised to my husband and said he upgraded us which he didnt as a VW Golf is in the same range as the Audi A3 I booked. It was actually the worst experience ever I have had with car rental and was about to create a forum on it to advise others, juntil I see what your feedback is. I could go on and on with more details but I know this could all have been avoided by have signs saying to 1stly pick a ticket and then if others went in front of us and when I ask a question he could have just explained why. I made a mistake pressing the wrong ticket but it was my place in the queue and he put me to the back and humilated me. Im sure his name is on teh booking. He knew he was wrong as apaoligised and said he upgraded us when he did not. awaiting your response. "
" Within 20 minutes of landing in Milan I was in a public toiket crying due to the staff at the checkin desk. I had the worst experience in my life. When we got to the desk in Bergamo airport there were no signs to collect a ticket for the queue and only after 10 minutes people on the flight saw the ticket machime which is not the norm as we hire cars all the time. I chose my ticket and ended up behind in the queue with none or no sign indicating you need a ticket. When it got to my turn an angry agent asked me agressively was I pregnant and I said I was not then he huiliated me coming around the deska nd raising his voice in front of 20 -30 people highlighting I pressed the pregnant woman button incorrectly. he made me start again and go back in the queue and at this stage another flight arrived and all those people were in front of me. I understand I amde the mistake but the ticket machine was not easy to use and I saw a wheelchair and a person button and thought I correctly slected the person button but did not realsise the picture was a person with pregnant, you woudl have to look very closely to see it. I felt humilated like a dunce given out to by a teacher in front of my 3 kids and others. I actually started crying with my kids, After waiting my turn again I saw others that had come after e were now starting to e served and my husband asked me to go up and ask what was happening. I waited patiently while he finished with his clients and asked very nicely why 2 oters went ahead, He was so agressive telling me I was the only one complaining and that I woudl end up with no car and to go and sit down and I probably would not even get a car at this stage. He said I was the only one that made the mistake which was completly incorrect as when other saw what happened to me they realised they made the mistake too and one family the same agent sent them back to the queue the way he had with us. When we got our turn over an two hours later he said he started to gove out again and then calmed down and explained why other go ahead if they are not with a broker etc.. I felt like a child being corrected and I actually could not take anymore and went into th toilets crying. He apologised to my husband and said he upgraded us which he didnt as a VW Golf is in the same range as the Audi A3 I booked. It was actually the worst experience ever I have had with car rental and was about to create a forum on it to advise others, juntil I see what your feedback is. I could go on and on with more details but I know this could all have been avoided by have signs saying to 1stly pick a ticket and then if others went in front of us and when I ask a question he could have just explained why. I made a mistake pressing the wrong ticket but it was my place in the queue and he put me to the back and humilated me. Im sure his name is on teh booking. He knew he was wrong as apaoligised and said he upgraded us when he did not. awaiting your response. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with the car and easy pick up and return "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Dreadful. "
" Appalling "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Everything was fine! "
" Everything was fine and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When I picked up the car, staff told me that he needs credit card to make deposit. I asked him that I need to pay with different card he was very clear that I am able to use different credit card when I drop off the card in different location. When I tried to use different card on different drop off location, it was not even possible. The staff on drop off location saying he gave me very wrong information which he shouldn't have done. "
" When I picked up the car, staff told me that he needs credit card to make deposit. I asked him that I need to pay with different card he was very clear that I am able to use different credit card when I drop off the card in different location. When I tried to use different card on different drop off location, it was not even possible. The staff on drop off location saying he gave me very wrong information which he shouldn't have done. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Listed above ! Very poor service ! "
" Already made a complaint and waiting two weeks for a response after getting a pathetic one day refund ! See detail below Hi I have never seen such blatant unprofessionalism from Maggiore in Linate this morning ! 1st of all I was 2 hours late so car was giving away ! Booked for 9 / I arrived at desk at 11 on the button! Understandable if that was on the T&C but we own a property in Como and renting cars out of Milan the last 10 years and never witnessed this before. Than requested to pay more for another car as that was only one available due to fact that "not enough rental cars in Milan" ! Absolute nonsensical statement ! However what really aggravated me was been giving a car seat like it was a bomb and told to install it myself! Having only ever used an Isofix this was not familiar to me. Despite murmurous requests I was told by "customer care" repeatedly they just hand them out! Do not know how to install them! After 90 minutes of waiting two Army Officers who were walking by gave us a hand! It still took them30 minutes as could not remove the base that I was stuck on! I have never witnessed such a sub standard service and I demand a reply! Images below! Yours in complete frustration David "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Not the best experience I've had with car hire. "
" When I reached the counter I had an idea there was something not quite right. The lady I was dealing with seemed to be having a problem with finding a car for me and asked her assistant to help. They then began asking me how far I would be traveling, if I had lots of luggage etc. The car I had ordered was supposed to be a compact petrol but I ended up with a Fiat Cubo Diesel, more like a van with seats than a car. I had specifically opted for a smaller car as I was traveling to villages with very narrow streets in some of the Italian towns. After about 200KM I began to get a warning on the dash about "ADBLUE", this was something I was not familiar with so I tried to call Avis in order to get assistance. I called consistently for over two hours and when the road side assistance number was not being answered I called Avis's main office in Italy who in turn gave e another number to call which turned out to be incorrect. I then called Auto Europe and they too tried to contact Avis but to no avail. I was in a bit of a situation as I was afraid to drive the vehicle in case I did damage to it. Eventually when I explained the situation to the Auto Europe Rep on the phone she suggested that I fill the tank with "ADBLUE" and keep pictures of the warning on the dash and receipts from the purchase for AVIS. This is what I did and I explained what had happened to the AVIS Desk in the airport in Bergamo. They told me they would be unable to refund it and that it should appear on my card within 15 days, that remains to be seen. My real issue is in the event of a roadside accident it seems I would not be able to contact Avis. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" It would be great to get notification on price decrease. "
" The car offered was lower level than in reservation. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The staff lie and when you catch them out they claim the calls are not recorded "
" The car was very clean and we got a full tank of diesel but the windscreen was dirty as the system didn't work the staff were friendly and helpful. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" All good "
" Apart from a long initial wait at the desk, everything was smooth and clear. Staff were very good and the car was in good condition. No sneaky charges upon return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues.. full refund promptly after return. "
" no problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. Start to finish "
" Excellent on the ground staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent and great value "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe offered a wide choice of options and competitive prices. I would give a higher score if it could exercise better control over the practices of Avis. "
" When picking up the car the person behind the counter tried a number of times to sell me additional insurance cover, even though I had booked the highest level of cover in order to prevent this occurring. The attendant was very pleasant and it was clear to me that this was avis policy. . When picking up the car there was some damage to the rear left and this was recorded on the rental agreement. I photographed this damage With my phone. There was no damage caused to the car during my rental period. When returning the car the staff member .attempted to deny the damage was pre-existing until I produced the photo at which stage it was immediately accepted as pre-existing. To me it was clear that this was again a company policy, aimed at defrauding me or my insurers. I found Avis to be fundamentally dishonest in my dealings with it. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Website easy to use. An email is answered within the hour, good choice and great value for money. Never been disappointed. Thanks Autoeurope. "
" Good value for money. Staff very efficient and friendly. Got an upgrade at no extra cost. Pickup and return was so stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience and Locauto were excellent. However, prices were somewhat higher than previous rentals for the same trip. "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" DITTO: SEE #3 comment above!!! "
" Gangsters! THEY WERE ITALIAN GANGSTERS!!! Counter staff lady(ies) were RUDE as HELL! WE even had to walk a half mile to find car. Drop off was like finding a needle in a haystack. Pick up and drop off were both desperate and like dealing with FREDDIE KRUGER from the movie "ELM-STREET"!!! They fraudulent billed me for fueling charges, which were by the way outrageous,even when I showed them the receipt that I had just completely filled the tank!! Gas gage of our economy rental car was defective upon pick up. WE WILL BE DISPUTING CHARGES WITH OUR CREDIT CARD COMPANY!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" As above "
" Very efficient and friendly staff . Excellent service ij ce "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book "
" Freindly helpful staff, quick service in and out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Straightforward user friendly website showing good comparisons for rental options "
" My car hire was very straight forward and efficient. I was a little bit surprised to be told that the standard insurance didn't cover theft as my autoeurope voucher said that it did. Otherwise, Staff were all very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" if only locauto had the car ready they would have got full marks! "
" had to wait for over one hour to pick up the car as they said was late from the previous rental! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Have used AUTOEUROPE for many years. Have always found them very professional and efficient. Companies such as Autovia and others such as LOCAUTO which we have used before with negative expert do nothing for the reputation of AUTOEUROPE "
" Negative, representing worst aspects of car rental which puts the consumer last "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Excellent!! Highly recommend "
" Excellent!! Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had several questions regarding rent, and all questions were answered very quickly. Also I had one call with autoeurope, which was also answered very quickly. Actually so far best client service in terms of answering speed. "
" I had a lot of doubts regarding Sicily by Car, because of some bad comments on internet, but everything was fine for us. Car was quite new and clean. The only recommendation, decide whether or not you need winter tyres before reservation, because ugrade costs a lot. Also plan additional time for car pick up, for us it took about an hour, though when we were passing by on our way home queue looked much longer so it could take for other clients more time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" No problems . Quick and staff very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I used Auto Europe many times before and the process and car hire is always good. "
" We booked a car equipped with winter tires. The rental offered a different car with no winter tires and no explanation. After seeing the car I returned to the counter staff and only then was told the car I reserved had windscreen damaged and could not be prepared. I could take the car they offered or go to another Winrent office on our way to change the car. We finally decided not to as the car and weather was fine but were it two weeks earlier with a lot of snow in northern Italy it would make our trip much more complicated. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The booking is easy and offers are available to save money when compared with other rental car dealers. The experience with the local staff was excellent "
" Very professional and friendly staff, one of my best experiences with car rental companies so far "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple and convenient "
" I needed to upgrade the category because they give me one of the smallest of the category(Nissan Qashqay vs Alfa Giulietta) "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" What you get is not always what you think you have purchased, in my experience. In terms of car, company, details. "
" It is strange that Interrent is at the same desk as Goldcar and Rhodium. The staff member serving me was not very friendly. He also lied about insurance. That is typical of Interrent and car rental in general, though. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" SBC did not had winter tires on the car. I had big issues with 2 cm of snow on the road with what it seemed to be only intermediate tires only on the front wheels. "
" Although surprising considering the very bad reviews, I had the best car rent experience with SBC. For the first time in years, I've received the car I've booked, the new Peugeout 3008, automatic. However, I was offered at first a Ford Kuga, much less of a car than the Peugeout and only after I've insisted, the nice lady at the counter made some calls and found a Peugeout that was almost out of the cleaning. NOTE!: I have thoroughly inspected the car at pick-up. It took me almost 1 hour on a new car that had 2000 km!!!! The Italian car hire companies will supply the cars with either summer tires+ snow chains or intermediate/winter tires. Most often than not, it will be intermediate tires. SBC did not had winter tires on the car. I had big issues with 2 cm of snow on the road with what it seemed to be only intermediate tires only on the front wheels. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Definitely I will recommend Autoeurope. Best prices for car rentals and good communications. "
" First car was dirty and we get a second one that was just returned by someone. However it was cleaner than the other one. Unfortunately I didn't check if the car has winter tires or not and I was very close to smash the car to a wall because the car was equipped with summer tires and nobody informed me about this. I scratched the bumper but that was not a problem because I had full insurance. Check the tires if you drive in the winter time. The fuel tank was not full and it was a little harder to return the car with the same amount of fuel. Apart from the above everything was ok. Fast drop-off and good car for the value. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Up until now i've always had a great experience with Auto Europe but after this time , i'm not so sure, i do understand you are brokers and don't man the counters or check vehicles yourselves but i did book with you. I look forward to hearing your thoughts on the matter. Kind regards Leighton "
" I waited for about an hour in Linate to get to the understaffed counter, which is not good enough (there was only 3 customers in front of me when i arrived, there seemed to be issues with one gentleman in front of me that took extra time) The lone lady there was very kind, friendly and helpful but run off her feet (in this case i believe another staff member should have been called to come and deal with the remaining customers) The vehicle itself was badly damaged on one side (i still accepted it as i needed to get on the road) but wasn't really good enough for a reputable hire company Drop off was a easy quick experience and this along with the lady at the counter is why i gave a 3 rather than 0 rating! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" All ok "
" Quick processing in and out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I had very bad experience with my recent rental with Maggoire through autoeurope. When I was collecting the car the person at the front desk was very rude and not friendly at all. I booked Mercedes GLA or similar. I got ford c-max and I think this is not the same class that I booked for. in the 3rd day battery died and I couldn't start the engine in the morning. I spent hours to try to get somebody on the road assistance helpline and finally when I got connected the person on the line advised me that he didn't speak English and that somebody will call me back in next five minutes. I was waiting for few hours and finally I got the text message that they couldn't reached me even though my mobile phone was on all the time. In the meantime I had to fix the jump leads myself and start the engine. Also tyres were in very poor condition. After my very bad and stressful experiences I will make sure that I will never book any car through Auto Europe again. "
" I had very bad experience with my recent rental with Maggoire through autoeurope. When I was collecting the car the person at the front desk was very rude and not friendly at all. I booked Mercedes GLA or similar. I got ford c-max and I think this is not the same class that I booked for. in the 3rd day battery died and I couldn't start the engine in the morning. I spent hours to try to get somebody on the road assistance helpline and finally when I got connected the person on the line advised me that he didn't speak English and that somebody will call me back in next five minutes. I was waiting for few hours and finally I got the text message that they couldn't reached me even though my mobile phone was on all the time. In the meantime I had to fix the jump leads myself and start the engine. Also tyres were in very poor condition. After my very bad and stressful experiences I will make sure that I will never book any car through Auto Europe again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" normal come deve essere "
" molto buona "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good.not vehicle we reserved.every panel and rim had some damage,engine service light was on. "
" good.not vehicle we reserved.every panel and rim had some damage,engine service light was on. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Would appreciate if someone on your side could explain this and work with the rental provider to understand and prevent these additional charges! "
" Very unhappy, I paid in full upfront through AutoEurope, returned the vehicle in perfect condition and with a full tank of petrol only to find that 3 weeks later I've suddenly been charged an additional 30 euro on my credit card without any communication or explanation whatsoever "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Never again, felt ripped off "
" Got a much smaller car than car booked and paid for, no discount or refund, had to pay nearly €200 hidden cost "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" So happy, my first time that I can share only positive experience "
" 10out of 10 this time....everything was exceeding every expectations. Fantastic customers service & every aspect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Recommend. "
" Very good staff and appropriate service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very reasonable rates, excellent staff and very good service. "
" Excellent staff and speedy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only downside was there was only one person on the desk on what was a busy day. Otherwise very happy. "
" The only downside was there was only one person on the desk on what was a busy day. Otherwise very happy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've been renting a car through your company for several years and always get good prices "
" I am very dissatisfied with the attitude of employees 1. Required to pay 20 euros for a car with a diesel engine - despite im not having chosen it. The employee said, that not available car with a Gasoline Engine and forced to pay 20 euros. 2. Car with many damage and dirty. 3. I asked to replace the car I received with the answer that no other is available. 4. Finaly the car was replaced, but it was dirty and was not a window "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Auto Europe is great. Excellent customer service keep tou updated all the time and also communicsting over the phone to make sure you are fully aware of any changes or imoortant info related to your booking. Thank you!!! "
" The experience overall has been very good. The new in airport office and car park is great. Personell are efficient and helpful. The only negative bite is about the car: loads of medium body damaged, boot cover missing, very dirty outside and just decent insiede with smell of cigarettes. Windscreen water missing which is not ideal if you pick up the car in the evening with two children and don't kbow where to stop to refill to continue a seafty drive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Overall happy "
" Car bodywork was damaged prior to pick up without explanation "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Mixed experience. Didn't deal with Firefly at all but instead staff at the next Hertz counter. Got given a car with multiple cracks, scratches and dents but these were not marked on the sheet. "
" We had some concerns about the condition of the vehicle upon pick up. When we collected it, it was late night and dark and we had been given the sheet with a couple of marks on it. We were told to check in the morning and let them know if any issues. However even in the dark it was obvious there were lots of scratches and dents and even cracks in the chassis which were not marked on the sheet. We photographed straight away and sent to the email however have not had this acknowledged. Even when we returned the car this was still not acknowledged. I am now nervous that we are going to get charged for these defects even though they were there on collection "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" See above comments. We have rented many cars this was by far one of the worst experiences. "
" Car wasn't ready. Counter staff insisted that we pay for petrol and snow chains €59. Tried to insist that we take out insurance even though we had purchased insurance through your website and were told that it was insufficient coverage. Many dents and scratches on the car luckily we had taken photos of car before taking possession. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" . "
" Good service upon arrival (efficient and polite), car was in great condition and nicer than we expected. Staff were helpful when we phoned regarding an issue and drop off was extremely quick. 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" fine "
" fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I was very happy until I got the final bill. I have seen some reports of fraudulent practices by Maggiore in the past, but I mistakenly thought that was over with the acquisition by Avis. I think you should know about this and would hope you investigate. I am about to book more car rental in Italy for February and am struggling with what to do next. "
" The vehicle provided by Maggiore was a Pugeuot 208D, a great car. However, the car we got was somewhat dirty as it seemed to have been parked in a forest and had a lot of leaves and dirt in all the crevices. The car was black (not white) and had a few scratches, but nothing in my estimation that was worth noting to Maggiore as we left. We had to drop the car very early at FCO and could not obtain a receipt from Maggiore. My latest credit card bill includes a 245 euro charge for unspecified"damages", which is , frankly, bullshit. I have taken the matter up with my credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I need a discount for loyalty "
" Excellent customer service at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been hiring cars with AutoEurope for a number of years, but I can safely say this will be my last time. After the way we were treated by your 'partner' Interrent I will be sure to never avail of your services again. "
" I will not be using this service again. This company is set up to con its customers with the only view of extorting money. We arrived to pick up the car and there were long queues, by the time we finally got to the counter we were told that because we were late (we queued for over one hour) the booking was no longer in place and we'd have to make a whole new reservation (even though our original reservation was already booked and paid in full). I asked to see a manager and was told there was nobody around. I explained the only reason why we were 1 hour late is because we had been queuing and we were told it didn't matter. Next, the operator pulled out some leaflet showing Interrent terms and conditions saying if the pickup took place after 50 minutes from the time of pick-up specified in the voucher they reserved the right to cancel the booking. I argued that I had accepted AutoEurope terms and conditions rather than Interrent ones, but was told to either pay up or to go somewhere else. I am extremely annoyed at this disservice. We had to pay for a whole new reservation and we effectively paid double for our car. What Interrent had done is illegal, immoral, not to mention criminal. This experience put a terrible start to our holiday and I will never use Interrent and AutoEurope again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" I have found dealing with Autocar a pleasant experience the problem is the car hire companies "
" This recent experience was good but have had difficulties on previous occasions. Staff trying to sell products that I didn't need and being overcharged on 2 occasions for a tiny mark on the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" DISAPPOINTING "
" THE EXPERIENCE WAS AWFUL. I DID NOT HAVE A CREDIT CARD ON ME WHEN I ARRIVED AT THE AIRPORT. THE FOLLOWING DAY (THE BOOKING WAS VALID) I CALED THE COMPANY AND THEY TOLD ME THAT IF I COME WITH A VALID CREDIT CARD I WOULD BE ABLE TO TAKE THE CAR. I ARRIVE THERE IN 2 HOURS BUT THE OFFICE WORKER TOLD ME THAT THE REZERVATION WAS NO LONGER VALID IN SPITE OF ME BEING ASSURED ON THE PHONE THAT I WOULD BE ABLE TO TAKE THE CAR. I SPENT MORE THAN 100 EUROS ON TAXIS AND I ENDED UP PAYING THE DOUBLE (55 EUROS) FOR A CAR FOR 3 DAYS. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" Very smooth. We especially liked the free extra driver offer. Thanks. "
" Smooth procedure. Easy to locate at the airport. But it was raining (so we walked with our cases, about 800metres in the wind and the rain. Would have been good to get a free shuttle bus. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Nice car. Efficient pick up and drop off "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always a pleasure ot rent through Autoeurope "
" I have always liked Maggiore. However, on this occasion the pick up was disastrous, long delay to collect car, no apologies offered, hard sell on their own insurance even though we had super cover. Told that this was of no interest to them and that we would be responsible for any damage to the car. Many further small scratches identified by us before leaving pick-up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Sixt isn't reliable company as car was given very dirty interior & exterior "
" Car collection time been told full to full tank & when I checked it wasn't full tank and I approached to the staff before I drove away who gave an excuse that meter of fuel tank of this make is not accurate but it's full tank but when I fill up a petrol tank myself meter was showing full and nothing wrong was with tank meter.so conclusion he actually lie to me by giving less petrol at the time of collecting car and I still gave them back full tank. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The prices are good but I had an issue with filling in my full flight number on my booking which led to my car not being available at the car rental desk. I had to upgrade to get a car. "
" The vehicle I booked was not kept for me because the time of arrival was wrong on my booking. Apparently they keep vehicles for one hour after time of pick up mentionned on booking. My problem was that Autoeurope website wouldn not let me fill my full flight number. Only the numbers without the letters. The desk staff told me I could get a car but i had to upgrade? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is easy to use. Now we are coming into the winter focus on deals to include winter tyres or snow chains in the rental agreement. Having to pay extra for these items that are mandatory in Italy in the winter is a scandal (all the companies do it). "
" As always, the counter staff at Firefly, Rome, Ciampino are very friendly and very helpful. On this basis alone I would chose Firefly above other rental companies. Problem is that they never have the actual vehicle model that I have booked. I like small vehicles Fiat 500L for example, but they never seem to have them even though that is what I have reserved. An upgrade to a bigger vehicle is assumed to be a good thing, but I can't drive around my village in anything bigger than a Fiat 500L "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It was a good experience "
" I enjoyed it very much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fantastic service , friendly knowledgeable staff adjacent to Airport. "
" Fantastic service , friendly staff car near airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent experience with all the staff I encountered. The car was ok, radio did not have pairing which is the only negative I can think of. "
" The lady at the car rental desk who processed my booking was extremely pleasant and efficient. When we returned the car she came out to say hello, this level of service was not expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great service and car suited our needs "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very difficult to exchange car. Wouldn't bring a car to me or at least change the battery which would have resolved the problem "
" Car failed to start in 3 occasions. Had to call breakdown assist to jump start car. 30 minutes on phone each time, Irish phone, considerable cost each time. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Overall good experience "
" Overall good but definitely they try hard to push extra insurance. We had an additional driver included free but they charged us. We showed email proof and they were ok about deducting it "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The operator on the phone insisted there was no full cover in Italy, which to be fair did not appear to be available on the eueopcar website, I was offered this on arrival at the airport by europcar. All in all though auto Europe offered a reassurance of safe driving . "
" At the counter the person attempted to upsell us on extras for the car and also attempted to get us to rent a bigger car on the day telling us there was no way our luggage would fit into the Fiat 500 we had rented, particularly as the roof folded, claiming it took up space from the boot. It fitted no problem, and roof took up no space in the boot. The car we were given had a large gash down the passenger side, from front bumper to back, europcar had no interest in re examining or noting the damage. They refuse to make notes on their system and insusted instead that I hold on to a piece of paper, telling me if I loose it the damage is attributed to me. On returning they still attempted to attribute the damage to me, at first even with dated photos until.i threatenes to call europcar international. Then they brought me to the office and noted the photographs and damage. (I will be submitting a complaint to europcar) "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" good service. "
" good service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Reasonably priced cars. Clear choice "
" Counter was much too busy and understaffed. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" confused and dissapointed with the mismatch of pricing that i paid online and that i was presented with at avis "
" I felt cohersed into getting insurance even though online I felt like I already got it. I originally paid a fee online that was not reflected on the price that the woman at the desk showed me. It was an uncomfortable situation and in order to not waste our limited time, we simply followed through. Upon returning the car I heard her do the same to the following customers.....seems quite sleezy "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Off site location at Naples but I wasn't informed of this when booking. B Rent were slow and inefficient "
" Too slow at check in and return "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" I took out full insurance at the pick up counter and a deposit of €150 was taken from my credit card. While I only returned the car with a half tank of petrol I still have not received a credit for the balance of my deposit. Can you please check for me why it is taking so long. Thank you "
" See Section 5 below "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Great car. Well organized staff would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have already complained and there has not been any response. The car was dirty when we picked it up. Only noticed when we opened one of the compartments. The car was not as advertised. Not at all equivalent to what I bought i.e. an A-class. When I returned the car I was charged extra even though the scrape was minor. At that point I was fed up and wanted the whole experience to be over. "
" Awful "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Nothing else to ad "
" The car was dirty. Windscreen was dirty from both outside and inside. Internally the car was dirty with fat stains, had to clean driver seat and surroundings with a speciallly bought towel! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Happy overall "
" Hi. I was very happy with the service, the value and the people at the counter and on return. The car was not new, but the cost was very fair so no complaint and staff were grateful for feedback about unusual noises coming from underneath! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" asabove. "
" in effect it was Hertz at both locations- pick up queue was at least 30 mins maybe more . drop queue almost as long as it was mixed with people collecting cars and no separate line so impossible if one was running late for flight and totally unacceptable and comes with attitude as well. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" I don't think there was any saving going through Auto Europe rather than going through Sixt directly. Extra charges were not show when booking which drove the price upwards. "
" Directions to where the car stored was inadequate. It was difficult to find and other people found the same. Car I had wanted was not in stock which was a little disappointing. Child seat was not the best. They should have had ISO fix child seats. The return of the car was ambiguous and was not explained to us at the time we collected, where to drop the car off, what to do with the keys of the car etc. Normally I would drop them with a company person when I dropped the car off and we walk around the car to make sure there were no extra dents etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Very good value and clear prices "
" The staff was friendly and efficient, pick up has been quite fast and the drop off has been very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have rented cars through Auto Europe many times and many years. It has been rather smooth and very few problems. "
" There was a problem with the computer system which brought a breakdown of the handling of the cars and customers. We waited for about 3 hours to get a car. When we got the papers for the car the car was still not in and we had to wait for another 20 minutes. I also got a smaller car than I paid for, a Fiat 500L instead of an Opel Astra Estate. I complained over that but just got the answer that this is the only car we have. Luckily we brought less luggage that planned but if we would have had more luggage we would never be able to all of it into this small car. Eventually I could have insisted on a bigger car but after an 11 hours flight we were all exhausted. I have rented from Maggiore before and this kind of thing has never happened. Maybe we were just unlucky but it was really frustrating. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Auto Europe have been helpful so far in supporting me with the issue around the extra money taken from me. by budget I think however that you need to be much more upfront with your customers about the sort of messing that the car rental companies you partner with are doing. Overall its been a very poor experience. "
" 1. Paid what I expected to be the total amount (€127) online when I booked. At counter I was scare-mongered into paying another €218 for insurance - sneaky, deliberately only done at the counter where the customer is stressed, vulnerable , tired and under pressure. 2. The agent was not very clear about the charges but we clarified as much as we could given the language barrier. 3. We were travelling to Switzerland - at the border we had to pay €40 for road tax - its an annual fee that I'm sure lots of other Budget car rental customers have paid for before - why not retain the stickers to be re-used by customers who travel to Switzerland - no cost to Budget and a positive customer experience 4. On returning the car we filled it up at the garage and then spent about 20 mins looking for the drop off zone which was not sign posted at all (while not Budget's responsibility it did have an significant impact on the experience). To top off the poor experience 5. Finally, I get home to see that Budget is not content to rip me off with just the standard price 127 plus the 'insurance' 218 but have also now kept the 'bond' that was supposed to be only on hold. Auto Europe are in the process of disputing this on my behalf. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" considering the good price - it's hard to think of something else "
" everything is fine, but I was embarrassed by a few trifles: not all the damage was noted initially; broken trunk curtain; I had insurance with a zero deductible, but the car was examined quite thoroughly upon return (usually they are simply left in the parking lot, although such an inspection is possible and good, since it excludes subsequent questions). Just a little confused by the busy view of workers on return, who do not pay attention to you. And when I tried to turn to one of them, he displeasedly dismissed me as if from an annoying fly. I understand that he was not responsible for this kind of work, but I just wanted to ask one question and it would not take him a few seconds. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 6
" Very good service at both pick up and drop off "
" A painless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Didn't get car I booked, staff we unhelpful "
" Didn't get car I booked, staff we unhelpful "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Apart from the waiting time and not getting the car I want this last visit (only occasion this year) I was very pleased with Budget and will probably use you again next Easter, Summer and Autumn depending on value. "
" I go to Italy around 5 times a year. I always try to use either Budget/Maggiore/Avis or the Hertz group as I find them both very straight and professional. I was disappointed this last visit not to get the Fiat 500 as the road in to the borgo is very stony. The replacement car was a fine one but not really high enough off the ground for us. I had to crawl in and out the avenue. I would suggest that your staff might be quicker at the hire desk. On several occasions they've left customers waiting while they chat amongst themselves. Last week one girl dealt with a number of customers on her own while her colleague chatted away with another colleague. It's very frustrating after a flight, especially for people with tired and bored children in tow, to wait for a long period while the staff seem to having a chitchat. Your staff are lovely and helpful but that is the one recurring irritation I experience regularly. Is there any way you could improve the time spent at the desk? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" Ordered baby seat which could not be adjusted due to a fault. Was helped by a rep from Europcar. When I spoke to your rep totally unhelpful and even though I had completed the transaction when I asked for help she told me to go to Europcar "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Competitive, efficient, good range of vehicles in the right locations. Clear and user friendly web booking. "
" As a returning customer to Sicily By Car with nearly 10 rentals over the last 2 to 3 years, I am very pleased with the service, the price, the quality of vehicles, the ease of access and the efficiency & courtesy of staff. As they say, what's not to like? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Auto Europe is easy to use. Try to have more deals with free additional driver and free snow chains. We are coming into the winter period and driving on the autostrada in Italy snow chains are mandatory, yet the rental companies make them an additional extra! this is a rip off. "
" Good, except that they did not have the car that I ordered (Fiat 500L). They tried to give me a Renault Scenic, which was enormous. I visit a small Italian village with narrow streets, this car would be impossible. So the very helpful and efficient guy on the desk gave me a Fiat Panda. This is a lower classification than the Fiat 500L, so really I should have been given some refund ..... but of course not! Still it was better than huge Renault. If they advertise Fiat 500L and this is booked, why don't they have this? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I called auto Europe about the problem and they just said there was nothing they can do. "
" My credit card had just expired (by less than one month) which is something I had overlooked. However, I had a debit card with me and was happy to put down a deposit (as I have done with other car rental companies when I did not have a credit card on me). The guy at the desk wanted to charge €250 for this as a fee. He was not helpful about it at all and gave the impression he just wanted to rip me off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very good cervice "
" Fast no waiting at the office Got car what requested Very recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" it was good car and it was nice expirience :) "
" car was new (6000 km), but when I booked deposit was 200 euro, but on the reception deposit increased to 400 euro (staff at the reception said, it is mistake and you have to be glad that it is not 800 euro). only this small problem, all other was very nice. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" i called the call center and i get no help from agi "
" we arrived late doe to flight delay and still in working hours we was charged extra of €47 for " late collection " never herd off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Poor "
" Car was ok, staff not great. Was not aware the location was outside airport. Was charged 45e after the rental. No idea why. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" I had pay for car and insurance. Car fiat 500X. A took fiat Tipo estate. I have had paid again insurance in Centauro. "
" Good and professional. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As for 3 above "
" Maggiore desk was closed so had to use Avis/Budget desk. It took 30 minutes before I was served. Very poor service. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Gebuchtes Fahrzeug stand nicht zur Verfügung. Ich musste bei Europcar unterzeichnen, dass ich, wenn es zum Unfall kommen sollte für den Schaden aufkomme obwohl ich den Vollkaskoversicherungsschutz abgeschlossen hatte. Geld hätte ich dann von auto Europe wieder bekommen. Umständlicher gehte wohl nicht. Fahrzeug war innen dreckig insbesondere die Scheibe und Ablagen im Auto. Ich war sehr unzufrieden mit dem Service. Unfreundliche Mitarbeiterin beim Empfang/Übergabe der Unterlagen. Kein Ansprechpartner bei Fahrzuegrücknahme!! "
" Gebuchtes Fahrzeug stand nicht zur Verfügung. Ich musste bei Europcar unterzeichnen, dass ich, wenn es zum Unfall kommen sollte für den Schaden aufkomme obwohl ich den Vollkaskoversicherungsschutz abgeschlossen hatte. Geld hätte ich dann von auto Europe wieder bekommen. Umständlicher gehte wohl nicht. Fahrzeug war innen dreckig insbesondere die Scheibe und Ablagen im Auto. Ich war sehr unzufrieden mit dem Service. Unfreundliche Mitarbeiterin beim Empfang/Übergabe der Unterlagen. Kein Ansprechpartner bei Fahrzuegrücknahme!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I returned the car and was told there was no additional damage and would get my deposit back shortly. Now a week after coming back from my holiday my card has been charged with EUR 0.05 by AUTO EUROPA which is Sicily By Car. I have no idea why my card has been charged with this amount and have reported it to my card issuer. Ive done some research online and found a lot of people saying they have been charged some random amounts by AUTO EUROPA after finishing car rental. I will definitely not use them again. "
" Hi. Overall experience was good. However I received a dirty car and there were some scratches and small dents on the car which weren't marked on the sheet. After coming back to the office they quickly marked what I noticed. I returned the car and was told there was no additional damage and would get my deposit back shortly. Now a week after coming back from my holiday my card has been charged with EUR 0.05 by AUTO EUROPA which is Sicily By Car. I have no idea why my card has been charged with this amount and have reported it to my card issuer. Ive done some research online and found a lot of people saying they have been charged some random amounts by AUTO EUROPA after finishing car rental. I will definitely not use them again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" all went well. "
" no problems. good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Lack of integration of systems meant a lot of paperwork had to be repeated "
" Very long wait to get the car once the paperwork was done. Only one member of staff both checking in and checking out vehicles "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" good "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use clear website "
" Customer service was excellent, from the lady at the desk to the man in the car park who walked around the vehicle and explained everything in detail to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking through Auto Europe is very simple and I do like the Zero Excess options they sometimes have "
" The gent at drop off was very helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very friendly and efficient staff. Super competitive price "
" Very friendly and efficient counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Locatu agent at desk was extremely helpful "
" Locatu agent at desk was extremely helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Received a car with some minor scratches, so I was a bit worried if this will not have an affect in my drop off moment. But it was accepted as a car with no damage. "
" Fast pickup and dropoff service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Although short enough queue for collection, the 2 staff members took a long time to deal with some customers (disagreements over conditions relating to the hire) so I was in line for over 30 minutes. The car provided was good. Drop off was quick. However report emailed to me afterwards, pointed to 2 scratches (small so did not attempt to charge me for them) purporting to have happened over the 2 days I had car. I had taken photos so compared before and after and there were no extra scratches. "
" Although short enough queue for collection, the 2 staff members took a long time to deal with some customers (disagreements over conditions relating to the hire) so I was in line for over 30 minutes. The car provided was good. Drop off was quick. However report emailed to me afterwards, pointed to 2 scratches (small so did not attempt to charge me for them) purporting to have happened over the 2 days I had car. I had taken photos so compared before and after and there were no extra scratches. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" If you want to have my bussiness again fix the matters with me "
" We got screwed in the first place, saying that they dont have our car that we already paid at U guys. And then they charge us again for a smaller car double rate. And you gave me paperwork to fill instead of reinboursing me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Overall very positive - was a bit disappointed that we didn't get a golf as indicated, acknowledge it is what we booked or similar - fiat 500. While rental may be more expensive than other companies, it is worth paying extra for reputable rental firm - return was very efficient with no delays "
" very good experience overall. While there was a delay at the pickup desk at the airport, advisor was extremely apologetic and gave us a discount on additional driver fee as a result of delay. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" N/a "
" Hi, we waited 2 hours and 10 minutes in he queue at Naples airport, was not good. I would like to inquire when I will be receiving my deposit for the car back? Also when paying the deposit the cashier did not state how much it was just carried out the transaction without telling me. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. Charged extra by Locauto for Diesel car. "
" I did not opt for a diesel car. I was offered a diesel car by Locauto and was not told there was an extra charge. I was charged €25.47 extra. I have complained to Locauto but have not received a response or a refund. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall satisfactory. Only disappointment was size of car given, as we found it difficult to fit all the family, buggy and bags comfortably. "
" Disappointed I could not get a similar size automatic car as ordered, instead they could only accommodate an automatic but in a small car class lower than ordered. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good price again from autoeurope and I had a nearly new car again. "
" Very efficient service at collection point.He person was very polite plenty information on terms and condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Car was underpowered but comfortable. "
" Staff very helpful at pick up and drop off. My only complaint was that the car I was provided with was underpowered "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Overall everything was good. The Navigation sd card was removed, because I did not opt for gps, which is fine. But every time i turned on the car I saw the same message. I have rented from other companies and not opted for GPS, but the GPS was part of the car. This strikes me as being a little cheap, as GPS is standard on all modern cars. "
" very good, simple pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Okay "
" The counter staff in Bari ignored the electronic queuing system and told Italian speaking clients where to stand to be served first. I had to insist that my number was before theirs but some still got service before me. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see above. Inter rent said it was nothing to do with them and we could not contact Auto Europe. Customer welfare was at the bottom of the list. "
" We went to collect our car and it was dirty, smelly and seats were all stained. When we asked for another car as this was not satisfactory we were told there were no other cars. We spent an hour trying to contact Auto Europe and phones kept ringing off. Finally we got another car, smaller than we had booked, and had to take it in order to head to our next destination. The whole experience was totally unsatisfactory and poorly handled. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Dear Sir/Madam, I have no complaints with they car and /or service provided by Maggiore but am concerned about 2 separate pending charges on my Visa which I will detail below; 1. Tuesday 28/08/18 - ROMA CIAMPINO CONC - €24.59 2. Wednesday 29/08/18 - ROMA CIAMPINO CONC - €37.12 AS I left the car back in the condition that I received it along with a full tank of fuel, I am at a loss to understand what the pending charges ( which I presume are related to the Car Hire) are in relation to. I look forward to hearing from you. Paddy Oonan "
" Dear Sir/Madam, I have no complaints with they car and /or service provided by Maggiore but am concerned about 2 separate pending charges on my Visa which I will detail below; 1. Tuesday 28/08/18 - ROMA CIAMPINO CONC - €24.59 2. Wednesday 29/08/18 - ROMA CIAMPINO CONC - €37.12 AS I left the car back in the condition that I received it along with a full tank of fuel, I am at a loss to understand what the pending charges ( which I presume are related to the Car Hire) are in relation to. I look forward to hearing from you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with overall experience, proximity to arrivals / departures very good. "
" Very little delay in pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" very satisfactory "
" the good thing is that they give you options what car you want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfactory "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have used autoEurope on numerous trips and always goes smoothly. "
" Having booked the 'VW Golf or similar' were given a Fiat Qubo with significant damage to the front. When we asked if we could take a different car, we were quite rudely told no! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Terrible experience , I hope fix this issue this week "
" The company give the car that I paid to someone else . This because the flight was delay and I paid over charge other car but there were some cars available in box park of "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Smooth "
" All very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All smooth "
" Only issue the fuel was 5/8 full "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good "
" Easy booking very friendly and helpful staff both at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This extra charge of 11.71 completely annoyed me - be up front about the charges you will levy; but dont jus thave them appear at the desk with no option but to accpet them. "
" There was an extra charge at the counter that we were not informed of. This was an Oneri for 11.71. First the staff attempted to explain this as the VAT on the one way charge, and I had to explain that the one way charge of 73.20 included VAT. Then they said it was an airport tax and there was nothing to do about it. I was annoyed that with Auto Express or Enterprise were adding an extra charge that I could do nothing about. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very poor. There was no Winrent rep in their car park to check the car with us before we took it and no one was there for drop off either in the car park or in their office in the terminal building. It was a holiday in Italy so they closed up. Didn't seem to prevent other car hire companies from working - all the other offices were open for business in the terminal!! Will avoid Winrent in the future for lack of customer service. "
" Tried to give us a smaller car than that booked but when we insisted on a Qashquai as booked (and which was parked right beside the SIMILAR car they tried to give us) they agreed. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Auto Europe would have been excellent service however Avis Catania airport was terrible. "
" The Avis/Budget office desk at Catania airport was the worst service I've ever experienced renting a car. The staff where not interested in helping the customers who were trying to collect their cars. We were left waiting over an hour and people I spoke to said they were two hours in the office trying to pick up their car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A week before the rental, I tried to get some confirmation about the amount to be blocked on my credit card for the excess. AutoEurope Russia (phone call) gave me 2.4 kEUR + fuel. AutoEurope Global/Germany (email - title "Booking 14755226") gave me 1.8 kEUR + fuel. Nobody was certain and I had conflicting information - so I had to go ahead and get myself a higher credit card limit. Not something I planned to do. In the end, the lady at the Budget checkout only blocked the fuel deposit - a total of 84 EUR! I am shocked at the inability of AutoEurope staff to interpret their own contracts and policies and give us correct information. The rating 6 reflects that overall I'm satisfied with the AutoEurope experience (have been using the service for many years) but very disappointed with the lack of help from AutoEurope staff. "
" Very long waiting time to drop off the car at Palermo airport, even though the queue was not long. The manager spent 2 minutes looking at our car and giving us the receipt so I really cannot understand what the wait was about. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" This was by far the worst car rental experience that I have had and I will be renting directly with more reputable car rental companies in the future. "
" I have rented a lot of cars over the years and understand that there are often difficulties but this was by far the worst experience renting a car that I have ever had. Our flight was delayed by 40 minutes and then we had to queue for another 20 minutes making us exactly 61 minutes late which meant our car rental was cancelled and we had to pay again. The terms state the car will be cancelled if 'late' it does not state a time. The person at the counter, Paula was rude and extremely difficult to deal with. She then told us our car was in space 10 - which it was not. We tried pressing the 'unlock' button on the key to find the car but this did not work so we had to go back in to her. She said the key unlocking only works if unlocking the car via the door as the key was not working and gave us the registration. When we were returning the car there was no where to park so we just had to leave it and return the key. I will NEVER rent via Auto Europe or with InterRent ever again after this experience and will be letting others know also. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Excellent experience "
" The drop off was very smooth, Stefano Chechen car and signed off on ALL ok within minutes allowing time for getting to flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very long shuttle bus "
" Long shuttle bus time "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" I had the most terrible car hire experience in years ... I have used auto Europe for my last 10 car hires ... never again !!! It's complicated to explain but if a senior manager reads this ' which I doubt please call me on +353878122240 and I will give you all the scamming details of inter rent ! I will be posting publically about both your companies and ensure everybody I know will never rent a car from either of you.... totally dissatisfied ... Chris O Neill "
" I have had years of trouble free car rental around the world until now ... the biggest scam car rental company I've come across since I started driving and I will tell everyone I know about it and auto Europe failings too . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very stressful. My wife is heavily pregnant and when we got to the desk it was 23.00 so we were tired. Goldcar employee was quite rude and basically told us we could spend the night in the airport if we didn't pay the extra 178 euro "
" I had paid 88 euro for a car for 4 days. When I got to the counter I was charged an extra 178 euro. I have sent an email to your customer service department. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" All good "
" all ent well, great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Maggiore are very expensive and have not refunded my duel deposit. "
" Have not been refunded my deposit for fuel yet. Can you assist with this? "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Fumichino Airport seems to be in a state of confusion at present but I realise that is neither the fault of Hertz or Auto Europe. It does impact on the experience though. "
" The Hertz desk in Rome Airport was extremely busy and we spent the best part of two hours before eventually driving away in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" no problems "
" very nice to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I hire approximately 5 cars/ year. I will never use interrent again. I went next door to a different car hire company an had no problem using my credit card as they inputted the credit card manually. "
" Arrived at airport, phoned the no. on the voucher, no answer. Phoned several times no answer, had to get a taxi to pick up point €30. Asked for refund, was told it was a broker problem, no refund. Proceeded with booking, I didn't have pin for credit card and they wouldn't input credit card manually unless I paid €120 extra for full insurance. I have my own insurance so wouldn't pay. I didn't take the car an lost my deposit €39 +€30 taxi fare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Highly likely and already have recommended Hertz for car hire "
" Despite a very very busy day I was dealt with most professionally and a great welcome. Excellent excellent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything taken care of very smooth "
" Problem free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking through outo europe was efficient and clear. Unfortunately the company we chose to hire the car turned out to be inefficient and unprofessional. "
" We'd to wait 2 hours at the Maggiore's desk at Palermo's airport to get the contract signed and the keys to the car. This is untenable under any circumstances . The staff at Maggiore's desk was disorganised and unapologetic. It was a truly horrific experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Everything went well. Only one thing need to be mentioned that when I came to pick up the car, staff wanted to provide me a car with a hole in one of the doors and expected that I would not notice it, that is truly unprofessional. After this I asked for other car. This time they provided a good one and my experience with it was great. So thank you and please make sure not to do such unprofessional deals next time. "
" Everything went well. Only one thing need to be mentioned that when I came to pick up the car, staff wanted to provide me a car with a hole in one of the doors and expected that I would not notice it, that is truly unprofessional. After this I asked for other car. This time they provided a good car and my experience with it was great. So thank you and please make sure not to do such unprofessional deals next time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The service from Auto Europe prior to our holiday was excellent but I will wait to see how our complaint is dealt with before i Give my final opinion. "
" Our experience was a nightmare. We arrived at the counter to be told there was no car for us. Initially they tried to say we were late but we had signed in when we got to the car hire office which proved we had been waiting an hour to get to the top of the queue and so they then said the car had been returned faulty and there was no other car for us. After four hours and a lot of discussion we finally got a car. We then discovered that two of the cars seat belts were not working and when we pointed this out to the manager he informed us that it was not a legal requirement to wear seat belts in the back of the car. Apart from the issue of safety this information is incorrect but when we pointed this out to him he then said he was under no obligation to give us a car he could just say there was no car and refund our money. He then asked us to take the car and he would telephone us later that day and arrange to give us another car the next day. He refused to have another car delivered to our accommodation and we would have to drive an hour to another rental office. We felt we had no choice but to agree to this compromise as we were all exhausted at this stage and just wanted to get moving. We never heard from the manager that day or any other day for the three weeks we were in Italy. We had booked a nine seater and essentially had a seven seater for our entire holiday. Three adults had to share the front seat which was very uncomfortable as it wasn't really meant for three adults. I'm sure you can imagine what a nightmare the four hour wait was for all of us and as we had three children in our group ages 6yrs, 3yrs, and 9 months this was so much worse. We have hired cars so many times in the past and have never had such a dreadful experience. We have never been told there was no car for us on arrival, surely this is the exact reason a person books a car and doesn't just arrive at the desk and hope one will be there. I await your response. Ursula Thorp "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Very good value in car rental "
" Desk Service was very efficient, no long queues. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very smooth "
" Very fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See above. At a rental pick up point a customer has no ability to negotiate a walk away. I was travelling with a wife and three kids. I felt I was taken advantage of at the pick up in a big way. I know it's high season but if you cannot deliver the promised car you should default upwards. Charging for the gps was the last straw. "
" The directions to the pick were wrong so I had to walk to the rental point. I was then offered a Moka x instead of the Zafira I had booked. The rental staff told me these cars were the same class, which is simply incredible. There was no alternative so I had to take the moka. I was charged for a GPS which was built into the car, so I feel like I was badly overcharged badly by AutoEurope. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Engine light came on but had purchased road side assistance and light went off when roadside assistance arrived "
" Locauto was the car rental provided not enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall happy enough.. "
" Car was quite basic but fine.Drop and collection at underground car park was very quick but not much handover with car.Was e-mailed later details of known pebble damage etc but only got that when I got home. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I paid €6 extra for cleaning inside and outside of the car but when I picked up the car the back seats were dirty and the outside of the car was not clean. "
" I would like if you had made it very clear prehaps in a separate email about the location of your office away from the airport and the arrangements in getting the shuttle bus to the pick up area and clear directions to the area to meet the shuttle. I spent 1 hour trying to call your office on the number provided. I was then transferred to another office after some time I received an automated message. I could not hear the directions to get the shuttle bus. I tried to call the office 4 more times. I eventually met another couple with the same confusion as myself. And we followed other people meeting their shuttle bus. A separate email containing this information would have been a super help. I was 1.5 hrs late picking up my rental car. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very happy "
" Lovely counter staff. Very easy and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very bad experiece made my holiday living hell . i wouldnt recommend this company to anyone. "
" my experience is really really bad. when i got to Malpensa airport in Milan I called several time to come to pick me up as agreed but they didnt answer the phone. after an hour waiting and tryiing to call without any luck. I had to get a taxi and to pay 20 euro to get to b rent. when i get there her wanted to fruad me by making me purchase another insurance when i refused he immediatelly told me that my ordered/ reservation is cancelled since i am come late. i had to explain to him that i am late becuase no one care to answer the phone to come and pick me up as agreed. he told me very rudelly that the phone is not working anf he doesnt care. after arguing for half an hour he give me a different car fuel hald empty and in the dashbourd an alarm that the care needs service . i took the car just becuase i didnt want to spoil my family vacation. and agaian when i wanted to return the car we agreed that they come and pick up the car from the airport. and i called a day before to comfirm that and the lady answer the phone told me yes just call half and hour before arriving. next day when i called they told me that i have to bring the car to the company and tried to explain to her that we agreed differentlly but she hanged up the phone adn stoped answering . i had to take the car to there since there no way to leave it in the air port and i almost missed my flight. the staff is very rude and unprofessional and heartless. sorry but this company you shouldnt work with and you shouldnt recommend to any tourist. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" it's ok "
" Dropoff slow and no clear info about shuttle bus location. Telephone service - awfull, couldn't understand 60% of "english" "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" No customer support in weekend, so i could not get in touch to clarify the rent contract details. "
" We were obligated to pay for full casco and they did not give a car from the class we payed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" All is ok. Good price. I rebooked the car 3 times, the money comes back very quickly (because, my bank makes a refund at few hours). "
" The company Maggiore behaves incorrectly when issuing cars. Already known damage they do not note in the contract (as do other car rental companies). If you do not notice the damage, then when you return the car is forced to pay for the damage not done by you. With me there was just such a case: when issuing a car, the rental's crew told me that "the car is new, there is no damage", I briefly inspected the car, everything was ok, and only after 2 days by accident, being close to the front wheel, I noticed abrasions on the wheel. Although I drove only on the road and on the borders did not come, then 2 days the car just stood in the Villa (where I accidentally noticed the damage). Since the damage was not recorded when issuing a car, then at the time of delivery of the car this damage is "recorded " on me. I think the behavior of the car rental company unworthy, because someone gave them the last time the car already with this damage. I understand that formally I am not right, but for myself I have made a conclusion - I will not use Maggiore anymore. If the company AutoEurope known similar cases with this company, then please help me to return the money for the "repair" of the wheel. If not, it will be a lesson to me. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" No issues with Auto Europe - good price for the car. "
" Very slow to pick up car. Two staff but only one dealing with customers. Hard sell on everything from insurance to breakdown assistance. On drop off asked if any extra charges and was told no. Asked for receipt which showed €138 in charges. One was expected - a one way drop off charge, but the others were 'rental charges' and something to do with fuel - the car was returned full. The additional charges were queried and after dealing with two staff I was told they were being refunded. They said it would take 5 days so I'll have to see if this happens. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" See above "
" Hi I was diagnosed with breast cancer on Wednesday and I was due to travel on Thursday my friend sent an email to explain how I couldn't travel. I got a very curt email to say that they would not be in a position to return the money. I understand maybe losing a few days but the whole rental I felt was very unfair under the circumstances. It showed a cold unreasonable business and was very upsetting considering the seriousness of the situation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" overall good, "
" Didn't have the car I requested, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Overall pleased and would book again. "
" An overall very good experience. The car was not 100% clean but acceptable. We returned the car as we received it, maybe slightly cleaner inside. Very nice car to drive, it was a nine seater Volkswagen caravelle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" . "
" Clutch on car was worn and cussed car to cut out when pulling off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" As above "
" We had to wait two hours to get to the counter despite paying in advance. We booked a Volvo V60 estate automatic and were offered a Seat Leon and then we were told that we could upgrade to an Audi A3 manual. We had no choice but to accept. My wife doesn't drive manual so I had to do all the driving. The heat in the airport was unbearable with no adequate waiting area meant that I was defeated before I arrived at the desk. To top it off Avis had removed the navigation Sim and asked us to pay €30 a day to hire a sat nav. The info in the car was also affected according to the message that came up on the screen and this was a relatively new car. All in all I would recommend people to avid Avis. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" I don't recommend individual car hire companies to friends. At best I am likely to recommend a comparison website, but I don't even do that. "
" All went well and the hire was good value. Just a couple of minor bad points. 1) The lady behind the desk kept trying to sell us things, eg to upgrade, to take out theft insurance, to take out other insurance, all at a high price for a budget hire. That was over the top and not appropriate for experienced hirers as we are. 2) The car was supposed to be free of all scratches and damage. We checked and found a broken casing on the wing mirror and a handful of scratches and a dent. The man in the car park was very helpful in sorting it, but obviously some disconnect is happening about updating that information on your records. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Besides the above all was fine. "
" A bit of friendliness from the staff ( outside the office) would be appreciated. They were a bit gruff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Did not understand why the deposit did not come back. "
" We still did not get the deposit back to the bank card we privided at the rental point. Please arrange for us to get it back asap. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience, would use again "
" Excellent staff, lovely vehicle and a decent price... couldn't ask for more. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" No surprises at desk with pick up or drop unlike other suppliers "
" Excellent pick up and return of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sicily by Car were the suppliers and they were very accomodating and helpful--definitely recommend "
" Great staff --condition of car was excellent--definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Finding access route to rental return was poorly sign posted in Milan Linate airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" X "
" Car had not been cleaned properly. There was rubbish under the seats and on the floor in the back (empty water bottle, empty baby food jars). No water whatsoever in the fluid reservoir for the windscreen wipers. Drop-off VERY very slow. Not enough staff to meet demand. Car value was good, and counter staff girl at collection very good and helpful.. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Will not use Maggiore again over their " optional " fuel option and their long wait times to receive car "
" Very unhappy with wait time to get the rental car - having to queue for nearly 2 hours in the hot sun was very unsatisfactory . Only one person at desk to deal with long queue. Was also v unhappy with having to pay for a full tank of fuel - it was only when i read the documentation that i found out it was an " optional extra " - the counter staff never told me that it was " optional " but gave the impression that this was the only way "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I would use Auto Europe again due to pricing and availability but found the experience with Hertz unhelpful and off putting. "
" The car provided was not as expected and very unsuited to our needs with tiny bootspace making it awkward. The aircon was also not efficient at all. We received a lancia ypsilon model of car rather than a fiat and found it lacking in power and not a comfortable drive. Staff at puck up were rude and unhelpful when asked about the change. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" See 3 "
" Very annoyed by this rental experience. I use Auto Europe regularly and have never had a rental problem. On picking the car up in Bari, one of the hubcaps was missing and there was a scratch on the back bumper which the agent took a photo of using their tablet computer. On returning the car to Naples, there was no one to receive the car. I inspected the car for any additional bodywork issues and dropped the keys in the return box. However I received an email on my return from LocAuto claiming there was €400 euros of damages to the car during my rental. This is absolutely false. Any damages were present on the car when I picked it up in Bari. I do not intend to pay these damages unless LocAuto can provide time-stamped photos of the claimed damage to the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Very good experience overall, more than happy to recommend. "
" First time hiring a car in this manner, the process was easy and we encountered no problems at all. We were upgraded to a very nice car which was a bonus.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Same as above "
" Everything went very smoothly from start to finish, delighted with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see 3 above "
" The car was dirty and too slow for the roads. the staff were too busy doing desk work to deal with clients and so the queue was exceptionally slow. the office was closed (early ) for drop off and so drop off was complicated. The car was damaged before pick up. the boot didn't open. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Receiving and dropping off the car went very smoothly. We were not over-pressurised onto purchasing extras at the counter. "
" The desk staff were efficient and we were provided with a new car. Having the zero excess option was very reassuring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Collection of car in Rome Airport very chaotic. Long queue and disorganized. However customer service agent excellent and no problems with car or return "
" ..... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" It was a good experience and for sure I will come back and I have already reccomended it to a friend "
" It was very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The day of the pick up we had to wait a long time at the office in Florence due to a large number of customers. Once we got to the desk, the staff was friendly and helpful, especially at the pick up point where Mauro explained everything about the car clearly. The drop off was speedy and efficient thanks again to Mauro's friendly and competent service. The car was in good condition, clean and very easy to drive. "
" The day of the pick up we had to wait a long time at the office in Florence due to a large number of customers. Once we got to the desk, the staff was friendly and helpful, especially at the pick up point where Mauro explained everything about the car clearly. The drop off was speedy and efficient thanks again to Mauro's friendly and competent service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" Good experience. Some unlisted damage to the car when I picked it up but found staff to note it on the rental agreement "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Budget ruined the experience for me. "
" It took over 40 minutes of waiting to get to my turn. Not easy to find at the airport. Very slow staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" All good & lower price than booking from locauto directly "
" As we booked automatic, they had difficulty finding available car. In the end they provided us a lower class car than booked (we got VW Golf instead of VW Touran/family size) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Satisfactory "
" Satisfactory "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" No fuss no hassle service and small counter queue . "
" The gentlemen at the counter were very helpful and I would definitely book with them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Desk hard to find, pick-up service very slow and drop off guy tried to catch me out for a mark on the car but luckily I had photos from time of pick-up even though it was late and very dark. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" All good "
" Excellent staff on site dealing with a constant flow of people, with a smile and a welcome. Provided with an upgrade, which was a nice surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will never use your company or budget again. Scam artists "
" A shambles. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Easy to use website, clearly explains all options, all insurance options available, including zero excess option from some of the hire company (no surprises at the desk), great value car hire with promos offered ocassionally for even beter value "
" Zero excess option great, very smooth car hire, Pleasant and helpful staff, good standard of car, easy return at Bergamo airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was explained to me before I took the car that should it break down I was to call the pickup truck which I had to take out additional insurance for and make my own way back to their office in Florence. I had no problem with the car but it was lucky for me it didn't break down. They then accused me of cracking a lens on the back bumper. I am 100% sure that this lens was cracked when they gave me the car. I checked the car for damage at pickup but failed to notice this crack. I felt the guy knew exactly where to look when I brought the car back. I'm still waiting on the charges to be sorted out. "
" I was accused of cracking a lens in the bumper which was not caused by me. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Overall probably the worst in several years renting cars. "
" hard sell at pickup for insurance etc huge delay - 1.3 hours waiting (huge time wasting at counter trying to sell add on's "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" p "
" the car park for rental cars is badly laid out, getting to the cars is difficult. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" All good "
" Very efficient service. Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" efficient, better discounts in summer needed. "
" Good compact car VW Up, very clean, low kilometres. Service pretty much as expected, courteous. If the price was right I would use them more often "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" My only problem is if something happens to the car (particularly something small) and charged eg. €300-400. The hassle to get the money back with the excess in needing all conditions listed in terms & conditions eg. police report etc is very offputting. "
" Very Good. Their local charges are excessive ( excess reduction ) and therefore we took out AutoEurope SuperCover option (this has a few issues for me though) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Have used many many times before and never an issue "
" Very slow at airport but no further issues "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very poor "
" Vehicle collection took 2 hours! Vehicle return very hard to find & took 20 minutes "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" issue was not with hertz but Auto Europe. booking allowed named driver to be different to credit card, but then would not accept credit card if second driver or named drivers visa debit. car could not be rented nor was refund given. "
" n/a "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" No issue with Auto Europe "
" Drop-off took almost 30 minutes. The check found minor scratches on the front passenger plastic wheel rim and check-in personnel said that they were new. It was examined by a 2nd, and then a 3rd, and finally by the manager. They concluded this was new damage, and that I would have to fill in an insurance form. There was no additional charge as I had taken out the Excess insurance. The car was parked for most of the week, and there is no way that the minor damage was done during my week of hire. The scratches were only visible on very close inspection, and certainly not obvious when I checked the car in dim light when collecting at 22.30. Even though there was no additional charge, the time taken and the attitude of the staff means that I am most unlikely to rent a car from Sicily by Car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Satisfactory - no problems "
" Satisfactory - no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All good, new car (1200 km) and very fast deposit release (within 1 hour after drop) "
" All good, new car (1200 km) and very fast deposit release (within 1 hour after drop) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied and will continue to use auto Europe in the future "
" Happy with service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues with Auto Europe and have used several times. Will never use ZE Dollar/Hertz again. Only car hire desk in Catania with large volumes of people waiting to be given a car. Expect wait of 1-2 hours. All other car hire desks were free "
" 1-2 hour wait time @ Hertz desk to get car at airport. Car broke down, emergency assistance came 2-3 hours later with no english and took the car leaving us with no car. Nobody from car hire contacted us. Took 3 hours repeatedly phoning customer service until someone answered. Told us to come to office (1hr away) the next day. We were in a remote location with no public transport. Eventually after explaining several times we spoke to someone who told us to get a taxi to the nearest Hertz office the next day and we would be refunded for the cost of the taxi. Went to Hertz office and got a new car but they said the main airport office would have to refund the taxi. When we left back the car at airport they said they couldn't refund the taxi. So it cost us €40 in a taxi and we were without a car for a day. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Good "
" Good "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for money "
" Long wait if there are people ahead of you. Offering very expensive insurance. Double the price of the rent although it is not compulsory "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall experience was ok but I feel I was charged too much as insurance was 250 euros (more than car rental). So make the insurance cheaper and more comprehensive and I would be then happy. "
" The insurance was too expensive but I had no option but to take it. So for this reason I mark lower. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Everything went smoothly "
" Very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The Hertz counter staff should only allocate 15 minutes to 30 minutes maximum to each person collecting car. I witness people taking up 45 to 50 minutes with some people to process their car collection. The wait time far too long, in my case nearly 3hrs from the time I collected my ticket. This is not acceptable for a premium brand such as Hertz!!!!! "
" Arrived at Bergamo Airport and had to wait 3 hrs before I received my car. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" They didn't give me the car and I lost 90 euros. they also treated me very bad at the desk so I will never use this provider anymore "
" They didn't give me the car and I lost 90 euros. they also treated me very bad at the desk so I will never use this provider anymore "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Friendly and efficient staff "
" Very good fast and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" The fact that Auto Europe booked us a car for 22:00 from a company that closes at 22:00 without giving us an advance notice for this, caused us great stress and bad experience. "
" After I made a booking via Auto Europe for 22:00, it turned out that the car is booked from a company whose office closes at 22:00. Our flight was delayed with 45 minutes and despite running through the airport, I was charged a penelty (which was written in the terms) for arriving at 22:25. We didn't have a credit card in the name of the driver, so we paid the expensive insurance of the car company. We received a free upgrade to a SUV vehicle, which was handy. Overall everything went according to the contract, however we got very stressed out from the whole experience and we paid 180 EUR for 3 days instead of the planned 55 EUR. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" uu "
" uu "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Good all-round service, car etc... "
" Quick delivery and return of car . "
" Easy to use and some good deals "
" long queue on arrival, more than 1 hour wait for the car, only one person on the desk, eventually 2 people from Hertz came to assist. Dents on my car were not marked on the contract. The office was closed by this time so I had to email photos. My email was not acknowledged. My flight home was cancelled for 2 days, I called Firefly to arrange an extension. They charged me ?61/day for the extra days! A complete rip off. "
" The info in the voucher is wrong. There is no shuttle to return the car and no 60 euro charge. "
" Huge lines, I had a sick kid. I begged them not to wait 1 hour in line, they helped, but without a sick kid my day would be ruined. "
" They did not have the vehicle I ordered and had to arrange a similar vehicle from Avis/Budget. I am now waiting for Dollar (Hertz) to refund the cost of hiring the other vehicle. Whilst the staff were helpful enough, this caused some delay and anxiety until it was resolved. Cannot understand how they did not have my vehicle in the first place! "
" Extra driver was very expensive "
" Car was not left in designated spot had to spend some time locating it,very annoying.t While refueling the vehicle a mechanic noticed that the tyres were worn and that the tyre pressure was half the required safe amount as this was just before I returned the car means that I was driving an unsafe car for the whole period of rental,this disregard of safety put myself and my entire family at risk which is totally reckless. The car I booked was an opel insignia estate I was initially offered an alfa romeo saloon which was totally unsuitable and I was then offered a audi A4 estate which was an improvement but was too small for 5 adults plus luggage.The service was friendly but very slow despite the fact that I registered my details on line. "
" Dirty car -30 min to pickup the car on the parking "
" easy pesy always use you guys "
" perfect, seemless end 2 end "
" All perfect as agreed & expected...Thanks! "
" All perfect as agreed & expected...Thanks! "
" It would be good to have more information about about what is NOT covered by supplementary fees charged by Auto Europe and what the expected additional fees will be when collecting the car "
" No issues with Maggiore "
" No representative at the airport I was directed to several other car hire desk before eventually going to AVIS desk. We were then told by AVIS representative that the insurance cover on our policy with "PAYLESS" was inadequate and before we can take the car an extra ?225 was paid by us. As no representative from "PAYLESS" was available we had no choice but to pay the extra to AVIS. If I do business with "PAYLESS" I expect someone from that company to deal with and help me at the airport! At the very least I would expect "PAYLESS" to refund the cost of my car hire as a sign of good faith and good customer relations. "
" See above "
" Everything is perfect, don?t needs any "
" Perfect "
" Friendly customer service "
" Very satisfied "
" Very satisfied "
" good "
" great "
" The car provided was ideally suited to our requirements "
" Check windscreen washer has water. Indicate where there is previous known minor damage. Otherwise excellent. Satisfied customer "
" Always a good experience, great prices, easy to book and ?easy to understand? vouchers. Suggestion: upgrade th APP eith the possibility to login to use saved personal information to make the booking easier and quicker for user like me that rent cars kore than one time every year "
" Good experience in Milan Malpensa when d alimg with th front desk and when collecting the car. Unfortunately the car didn?t have wind screen washer liquid that it could have a bad impact on my journey to Turin in the motorway at 23:00 in the night with 2 daughters in the car. When I topped it up the nizzle wher spray the wather everywhere but in the screen. Car check and preparation should have this checked as a basic safe feature. And no apology from the personnel. Bad customer experience when I returned the car in Malpensa: car park was very full with cars left everywhere it tooks me 15 minutes before leaving the car in front of two parking spots reserved for Sicily bu Car already occupied. "
" Very rude worker when I returned the car "
" Improve signage for return of cars. "
" Wait nearly 90 minutes with no apology from agent, she was obviously unhappy in her position and when I she asked about insurance and I advised that I had purchased it she nearly laughed in my face, quite upsetting. Car nice but petrol tank not 100% full,when I was pointing out defects on the car the assistant told me i had not paid much and the rental was cheap. Very unhappy staff will lead to very unhappy customers.. "
" Auto Europe did their part very well as usual. "
" First, they did not have the car I paid for. Secondly, however, they managed to replace that with a different deferent one but not quite of the same type. And o don't think that car was cleaned properly before being handed over to me. The interior was full of marks from shoes. A Returning the car was so complicated and slow. We almost missed our flight just because the tedious process which we did not take into account. "
" very good, as always "
" excellent "
" Thankfully a very transparent and no fuss rental. Staff were professional (especially Theo) and there were no hidden extras or expensive surprises! "
" Very easy website to use v good prices and easy to change booking "
" Locauto at bari airport were v helpfull easy to find car no problems collecting or returning car. "
" We rent a car from September 28 to October 8, and still waiting our reserved 200 eur. Car is unbroken, we made a photo before rent and after, because we know about cheatings especial in Italy. We are still waiting our money, so yet our feedback is negative, maybe it will change. "
" The pickup was a bit stressful. No signs for Payless & even when we were in the correct building people didn't seem to know where it was. It's pat Avis counter. Maybe this should be mentioned. The girl at the desk was very nice at first but then very pushy. Too pushy. Trying to sell extra insurance even though I told her I took out the extra with AutoEurope. We were there a long time so not a good experience. Car was good though. Only used to & from destination. Didn't drive around. "
" We had to wait in a queue for 2 hours before we got to the counter to talk to an agent. This was before we had a really long drive. Very disappointing. The agent was friendly and patient - no issues there at all, however the wait time would make me consider another provider even if it cost extra A shame as the rest of the experience was very good "
" Very easy to get the best prices and book. Saves a lot of time hunting through individual rental companies and also you get discounts you weren't get otherwise. It's also easy to change bookings if you need to. "
" I can't fault the Keddy/Europcar desk at Pisa. Everything went smoothly. The staff were friendly and helpful. I especially like that they inspect the car upon return so you all agree that everything is in order together. So no worrying about charges appearing later. I would highly recommend Keddy at Pisa Airport. "
" First time in more than 10 years experience with Auto Europe we were not able to get car (we even listen to AE advice and bought) Refundable Excess with Super Cover. FIREFLY said we don't have proper credit cards. But we have MasterCard which we use all over the world and with our previous bookings as well. And we didn't get any assistance by calling to Auto Europe. We even were told that maybe somewhere in Spain we can rent car with our card - not in Italy. But we went to first available car rental (Budget) and rented the car. Now we have 2 questions - where money for this not happened rental + insurance will go (to FireFly or to Auto Europe) and what to do with our next plans. "
" Never rent car from this company! Low price is trap! You will pay 3x more later. And Auto Europe will not be able to help you! Even if you would listen their advice and purchase Refundable Excess with Super Cover. "
" My vehicle wasn't available until over 2 hrs after my reservation time of 10:00 (even though I didn't go to the office immediately upon my arrival as I was waiting for others to arrive), and I was told I had to wait a further 30 mins when I went to collect it from the car park. The condition of the vehicle was a disgrace. It looked like it had been in a war zone with dents, scratches all over and a missing hub cap. It was embarrassing taking my customers around the next few days in such a vehicle and created a terrible impression. When the air-con failed on the second day, it was absolutely impossible to speak to anyone to ask for a replacement vehicle or just get advice. It was the worst rental experience I've ever had! "
" We booked the VW Touran car as the car has the 5/7 car option (intermediate van), turns out Touran dont have 7-seater option and this is not clear on the website. Also, Enterprise didnt have the Touran and we had to settle for Skoda Octavia Station Wagon. We couldn't upgrade to 7-seater because there are no options, and next options to upgrade is 9-seater, which they also don't have any car in that range. Called AutoEurope and the lady behind the line could not change our booking, and we had to take the Skoda in the end and cramped space for passengers, dangerous but we had no choice, as to book from other car rental company would cost nearly ?700 and we have to try claim back what have paid. Website needs to be clear on the passenger limit "
" Had a nightmare as we couldn't get 7-seater from Enterprise. Had to settle for a Skoda stationwagon, otherwise we would have lost our booking and have to get new car which would cost triple of what we paid originally. But in fairness, the ladies behind Enterprise helped us in trying to get in touch to AutoEurope and showing other car options. Nevertheless, both AutoEurope and Enterprise need to ensure the categories of cars matches each other "
" Very good,always book with Auto Europe. "
" The price was good, and i appreciated help of the Russian-speaking girl at customer service. "
" we had big problems with taking our car in Rome, Ciampino. The car hire company didn?t want to give us our reserved car, because of my Belarusian driving licence, which actually is international (I asked about it at our Belarusian road police) - and they told that it is not. Also they said that I can?t drive in Italy with this licence, but I went to the local Police, and they told me, that it is not a problem. So it took us more than 3 hours, before they gave us a car. And because of very strong air conditioning in the car hire company?s office, me and my family got illness on vacation. It was a bad experience. "
" I can't fault any.Sicily car hire was brilliant so with Europe.com. Highly recommended ! "
" Brilliant service,fantastic car.Commendable. We'll definitely use again both Autoeurope&Sicily car hire. "
" very professional - thank you "
" very good "
" Great rate and discounted when the car was cheaper a week later. "
" We rented from Hertz and were given a firelfy car. We arrived late anight and my wife was three months pregnant so I was eager to get to the hotel. On inspection of the car we found it had a number of scratches and also a wing mirror held together with tape. Also the car smelled of smoke and felt like a work vehicle. I decided to take the car as i knew we were not planning on large drives. Also there was a number of people collecting cars and I didn't want to wait any longer. "
" Pick up car park in Naples was over capacity. I ordered a compact hatchback but received a compact people carrier. I had to point out significant damage on the vehicle which was not marked by attendant. Staff in Bari were rude. Not customer focused. "
" Brilliant service delighted with the car "
" Fantastic prices and deposit was lowest I could find. Only complaint was the que at the counter but it really couldn't be helped. "
" There was no Keddy desk at Bergamo airport. I checked with customer services and some of the other car rental companies and nobody heard of Keddy. i went to the auto europe desk in the rental car park and I was told they only deal with sicily by car and my voucher was not valid with them. I called several of the phone numbers on the voucher and after waiting for long periods I was told to go to the Keddy desk - which doesn't exist. Eventually I overheard another tourist talking about Keddy and when I spoke to her she told me to go to the Europcar desk. Europcar was not mentioned anywhere on my voucher or on my emails. There is are no signs directing Keddy customers to Europcar. I wasted 90 minutes and phone credit. "
" as above "
" totally satisfied "
" you guys are awesome!!! thanks for being so honest "
" Smooth comunication. Easy to use interface. I rented many times without problems. "
" They tried to give me a damaged car. It was a trick...I think, When I Came back from the parking showing them the damage they were all very suprised, like this car was not theirs. They pretended that nobody new abuit that. Initianlly they put me to sign that the car is prtfect. I was filling myself at hidden camera. ...but it was real. I will never again rent from Rodhium at Bologna airport. "
" Still waiting for my refund of the deposit for the fuel which was to have been credited to my MasterCard the next day. Car was returned on sept 3 early morning and now it is sept 7th. No map of milan provided with the car and no help on where to locate one nearby. Directions to pick up the car from the parking lot were unclear. It took me half an hour to locate it. "
" Friendly and professional but very slow service at the reception. Tires pressure warning was on when we got the car and no personel in the parking area. "
" No problem with the company but the car, a Smart automatic was poor to drive and very uneconomical. I won't hire one again. It wasn't the company at fault just the car. "
" Consistent and with good communication and customer service but not always the cheapest broker. "
" The initial car offered turned out not to be available after all of the paperwork and another second choice was provided. The deposit was on the high side. The car was good but not completely clean and had a couple of minor mechanical issues that did not affect the rental. Check in and check out were efficient. Price was good in comparison to other well known renters. "
" Currently given that my car was not there as confirmed by your web site and I was not looked after at all this was a very bad experience Your website confirmed my date changes but when I turned up there was no one to assist and I car I expect a full refund and will take this matter further with my lawyers , the European ombudsman and all social media platforms if I am not refunded - it was a disgrace I was left stranded with my family due to your website confirming the date change but not generating an e mail Please ensure my monies are refunded !!!! I will take this matter to the law media and public if you do not do the right thing Edward Cronnelly "
" The First Lady I dealt with in Keddy : Europecar in Linate Milan was very rude and most unhelpful One of the other younger girls tried to assist but to no avail I was stranded with my family - totally unacceptable "
" Car virtually new and ideal for our need some "
" Excellent service from Barbara who provided excellent service and assistance "
" We had no problem with Autoeurope. We have been using it for years and it was always fine. "
" Really slow check-in, tried to contact them as there was a plane delay with no luck. People at the check-in were nice (that's why I am not giving completely dissatisfied) but some people at the parking were rude. The car we got given was completely trashed with bumps and scratches everywhere. This should never happen!! "
" The gentlemen was very hopeful, assisted in re-setting the sat nav in the car very late at night. "
" A Charge of ?705 has been added to my credit card bill but I have not received any feedback as to why I was charged this amount. A simple email would suffice. Perhaps someone from Auto Europe would have the courtesy to contact me and tell me why? This is extremely unprofessional and unacceptable. Very annoyed. I will be taking further action. "
" Excellent staff. No pressure for extra insurance. Thanks to staff in Pisa and genova "
" Brilliant car hire in Lamezia,staff very good. "
" All brilliant "
" Because of travelling of 6 people and some luggage I ordered Ford Galaxy (7 seats car) . Upon reaching Herz i was given Ford C-Max. never seen that car inside - after trying to pack, figured out this is 5+2 car w/o any luggage space. Returned to Herz - asked why is small car in place of Galaxy. I have 2 options then - opel vivaro (huge bus, totally not for small roads) vs opel zafira - same 5+2 seater, but a litle bit bigger. This was sad, but we chose Zafira. Also we needed child seat, which rent for 7 days was 140eur like for a new one to buy (last year in Italy for 10 days we payed 50EUR for that in different company). But Herz after all the mess with car size gave child seat for free. "
" Never book again- one way service charge levied by Maggiore higher than than on invoice "
" Shocking service at pick up in Rome. Our car was 3 hours late. We booked for 10 am and we left at 1pm. There was also a US family who booked the same car as us but who arrived 2 hours before us and so waited 5 hours!! The cars eventually arrived on a lorry- why were they not delivered before the time they were booked for?? Worst service I have ever had in car rental in my life. Absolutely appalling. No apologies whatsoever. The time noted on my pick up I think was after 12 pm but that was when they did my contract... we waited another 45 mins. "
" Satisfied "
" Very simple and everything was good "
" Excellent service "
" Excellent service "
" the class of car we booked wasn't available at the desk and we had to wait 2 hours and a half under the sun at 38 detrees with two small kids to get another with a boot bigger enough to hold all our luggage. And we were also asked to pay the upgrade to the next class while the car class requested wasn't available! Finally the car we got had a smaller boot that the wagon we had booked so it was an issue through all our holidays! Definitely dissatisfied "
" Very easy to deal with "
" Extremely happy with Sicily by car. When I collected the car it was very straight forward and they didn't try and push extras on to me, returning the car was even easier, returned to car park car was inspected immediately paper work sorted & we were on our way in 5 mins. Very happy couldn't recommend Sicily by car enough. I have had previous bad experiences renting in Italy with different supplier but no problems here, many thanks "
" When I arrived at the airport of Catania I had to to go to another local office to get the car. In order to get it I had to pay extra insurance which almost doubled the cost of rental. Moreover the car they gave me had a puncture tyre while driving due to the tyre being old and the very high temperature. It was impossible to talk to anyone from Autoeurope. They directed me from one office to the other. I was asking how and where I could replace the reserved tyre but after 3 hours of trying from one operator to another I gave up. When I asked for compensation they local company said they cannot give that. I will never rent a car through Autoeurope again "
" Auto Europe very efficient and informative. web site gives lots of information. And still get to deal with the top car rental companies "
" The no excess facility gave us great piece of mind and allowed us to enjoy or holidays "
" Very easy to deal with and quick to get car and return "
" The amount blocked off on the credit card was higher than the amount noted in the booking paperwork "
" the only problem was we had to go to the Hertz desk which we were not aware of so after queing at the desk with the Auto Europe sign we had to queue again for a substantial time at the Hertz desk. "
" Car provided was within the class and quality I hoped for. Volvo V40 with GPS built in. The hiring process was straightforward. "
" Surcharge of ?80 to drop the car at Bari having picked it up in Naples was a bit steep. Otherwise everything was okay. Nice people at the desk at collection and same on dropping in Bari. "
" Very poor support when the car breakdown. Our forst two days were spent trying to contact call centres.and they were really unhelpful, the second day I spent in a gatage in the heat trying to make contact so the car could be taken back by their towing company and a document issued so I could get a replacement. "
" Great service in italy "
" People where very friendly "
" Continue doing what you do. I was delighted that my rental with Enterprise did not contain any additional questions. "
" Very satisfying - no hidden questions and straight forward. "
" the employee tried to frighten me into taking their excess insurance even though i had my auto europe insurance. He said" that's fine, but they are very difficult to claim from if anything goes wrong" The Car I received was a good car and we had no issues with it - it was just the attitude of the Hertz employee that bothered me. "
" Very quick service. "
" All the staff were very polite. "
" Online booking was very easy "
" Still need to resolve the amount we paid up front and online and the extra 124 euros charged for insurance by maggiore. lack of clarity required. "
" As customer who hires cars at least 6 times a year through your company for the last number of years, I would appreciate some form of a loyalty discount. "
" Not good this time. They did not have the type of car that I booked and offered me the small fiat 500. I had to insist that they offer me another type of car and they eventually gave me the 4 door fiat panda. The staff were not very customer friendly. However, I would like to add that in the past I found the staff excellent. "
" the problems getting this rental were unacceptable and could have been easily avoided had the appropriate procedures been followed by AutoEurope. Maggoire required 2 different types of credit card to rent the car. no where on your contract did it say this. also the 2 credit cards had to be of different types. Personally I do not know anyone who carries 2 types of credit card. only after 2 hours of argument and the fact that i happened to be using a platinum credit card was this resolved. the fact that the car was an Alfa Romeo Giulia, which only Italians could consider as similar to a Mercedes E class is secondary. "
" as above. they were dismissive of the terms and conditions as per your contract, as in 1 credit card needed with appropriate funds. they wanted 2 cards, this was because they may have needed to take ?2500 in the event of the theft of the car. initially there was no discussion, if they had asked they could have just taken ?2500 as a deposit to be returned when i returned the car. it would have saved a lot of hassle "
" At the Hertz check in for collecting the car they used a ticket system which totally favoured Hertz customers. We were told initially the wait would be 10 minutes but as more Hertz customers arrived, we were constantly put to the back of the queue. It took at least 40 minutes for us to be attended to. Only one person on the desk. Surely they would have known they were going to have a busy period with pre-bookings so they should have had more staff on duty. Customers were asking for someone to check the damage on their car but no one there to help. I will not be using them again. Will stick with my reg company. Also a general comment: it was difficult to find the rental car area outside of main terminal building due to lack of signage. "
" Only complaint was it was slow collecting the car due to a computer problem Otherwise the experience was good, a good car "
" Very efficient. I wouldn't use anything else. "
" Courteous and pleasant. Gave me a choice of 3 types of car. "
" Your contact number doesn't work from Ireland! "
" Very difficult to contact by phone. Traffic was awful on our trip back to the airport and we couldn't get through to them to let them know. Was so late I just had to drop the car and run. Tried to phone multiple times over the next few days to make sure everything was in order but didn't once get an answer on their number. "
" They didn't have a Mercedes e class as booked so gave me a bmw 318 instead. I could have booked the bmw for 40 euro Jess. The car had neither been washed or cleaned internally and stunk of cigarette smoke "
" I have used your service on many occasions in Italy and other countries before. This is the first time I have used Sicily By Car and am VERY satisfied with their service at Pisa Airport. "
" As above "
" It took 90 minutes in a queue before we could pick up the car and there were only 3 people in front of us - this is far too long. "
" I've got new taxes in rent office (booster, add.driver) and the super insurance was expensive. Angry that can't see all of taxes when booking a car. "
" I've got new taxes in rent office (booster, add.driver) and the super insurance was expensive. Angry that can't see all of taxes when booking a car. The car was really good and new (C-Max with only 5500 km) "
" I was mislead into signing two excess charge waivers at additional expense "
" Would be nice if we could see the comprehensive policies online at the time of booking also. Its a shame you end up paying a basic "good deal" price online and inevitably you end up forking out more when you get to the service desk of the actual hire company to pay anything from a little to a lot to be completely covered. "
" Dollar do not have DOLLAR on display anywhere at any of their desks in Treviso - I had to ask a competitor who told me to go to the Hertz/Firefly desk. Am I only one that doesn't know they are related? "
" I knew I was using Auto Europe to direct me to a local car rental. But I didn't know how much it woul cost me. "
" I don't even know where to start... from a angry, rude guy at the reception shouting and screaming at everyone to a 75 euro insurance he charged WITHOUT my consent. I said I had already purchased insurance with auto europe. Still it was included on my final bill! I paid around 66 euro to auto Europe for a total car retal. And I had to pay 141 for mad charges and insurance. Never again! Totally blind robbed "
" Free second driver a major bonus. Brand new car provided "
" 1. There was no car available at pick-up time. I had to wait for more than 3 hours to get a car. 2. After car return I was charged without notification additional 30 euros. 3. Absolutely no response from customer support. I've written several letters to Hertz customer service to get more information about their unauthorized transaction, but there's still no reply (a week has passed). "
" Great choice "
" Fantastic service and wonderful rate. Many thanks "
" Excellent service. Very competitive rates. "
" My fourth time to rent from Maggiore. Cars have always been in good condition. Reasonable prices. Pleasant and helpful staff. "
" Wasn't all that impressed by being provided with a beaten up tank instead of a mini car. However it did the job "
" Great company easy website, great prices will always use Auto Europe "
" very easy car pick up maximum 10 minutes very nice staff. Good experience. "
" It took an 1.5 hrs to get the car. 40 minutes in the queue, 50 minutes at the desk. 2 girls on the desk were inexperienced and despite this the Manager in the back wouldn't come out to assist. This is an unacceptable waiting time the queue was getting longer and longer and the wait time for others lengthened as time went by. The car wasn't ready. they tried to charge me extra for a bigger car. They tried to sell me insurance despite my already taking out extra insurance which they dismissed. The car wasn't in the area with all the other cars I had to look all over for it. It turned out it was in the check-in area instead of the check out area. It was an accumulation of calamities including the computer breaking down and the printer jamming. "
" I forgot my drivers licence but my partner has her they would not accept this we had to cancel our booking which cost us ?100 and we rebooked with Sicily by car which we will book with directly next time we are visiting our villa in tuscany "
" I had the voucher printed off but seemingly I needed a more detailed printout showing that additional driver was included....was a bit frustrating but it was sorted out when Buchbinder checked my booking details. "
" Easy to navigate website. Helpful staff if you need to ring to query anything. "
" Efficient staff member who dealt with us at pickup and drop off. "
" It's a bit confusing that after paying the full insurance on line I was asked at the desk if I wanted to pay it again (apparently with a different provider?) Apart of that, all good. "
" The contract said you would have blocked ?1600 on my VISA but only ?600 was blocked. Rental was cheap and without any problem. I'll surely use Firefly again (already my 2nd time this year). "
" The best car rent experience I have had in Bari airport. Quick, efficient, no scams, polite english speaking assistant called Theo. However, the car itself had a smell of petrol and the tyres were well worn. "
" he best car rent experience I have had in Bari airport. Quick, efficient, no scams, polite english speaking assistant called Theo. However, the car itself had a smell of petrol and the tyres were well worn. "
" Long queue (about 40 minutes to get car). Car is not clean and not new (about 45000 km millage). But price kills all negatives :) Also I got upgrade from Lancia Epsilon to Opel Astra diesel. If I will not receive fake fines I will be completely satisfied. "
" We got a beautiful upgrade from Dollar and would be very happy to hire the same car if we could get it at the same rate. Overall it was a great experience "
" We booked a VW Touran class but they tried to give us a Yaris! Charged snow chains although they were included in the rate. Will never use this mafia again. "
" Shockingly poor service. One to avoid unless you want to wait 60-90min as counter. I felt sorry for the lady working, totally on her own whilst a colleague of hers sat on his hands, eventually after an hour deciding to help. "
" You could pick a better supplier "
" There was nobody at the office when we arrived to collect the car and again when we returned the car, We had to locate the attendant in the car lot . All the other offices had someone present. "
" Everything was just great ! Thanks Auto Europe "
" Everything was perfect! "
" By no doubt Ford Cmax is smaller than Mondeo estate. No wonder it's cheaper. So when you reserve estate you expect it or similar. And similar does not mean downgrade to smaller class car. "
" There was no way to amend the pick up time. Tried online and through your call centre but the agent said she was unable to change the time due to offsell (it was just 30 minute difference). "
" Very slow pickup process at desk (~45 minutes between waiting in line and getting served) and chaotic drop-off with no one at desk and difficultly finding their guy in the car park. On the positive side the car was excellent, almost new. "
" All the process was smooth. Car was as expected if not better as I was given an automatic although what paid for was a manual one. "
" easy to use best prices I could find. reliable "
" courteous and efficient "
" I have been hiring cars from Auto Europe aıı around Eastern and Western Europe last 8 years and never had any trouble. "
" It was great. "
" Sat nav 27 months out of date and led us astray a lot "
" Site is easy to use and I could repeat. No option was available however to add extra driver or select winter tyres which is what we really wanted (rafter than snow chains) so we opted for an SUV. See below "
" While I don't believe I have ever managed to receive the example car when making a booking in this case we opted for an SUV (example car was a jeep renegade). We received an Opel Zafira instead - which is not an SUV. When driving up mountains in winter ( which we told the hertz people at desk we were doing) it is definetly not the same. we were simply told however it is the same class. What is expectedly disappointing is that we did not choose the cheapest supplier but instead the one with the best rating. "
" Very quick pick up and return procedure. Friendly and efficient staff. "
" I am very impressed. Very quick response. You should not leave people make booking with debit card if you know rental company accepts only credit cards. "
" The guy fom counter tried his best but no luck. I made booking with debit card online but they are not accept Debit card at the counter so we can't rent car. "
" EVERYTHING EXCEPT RETURNING THE CAR IN TREVISO WAS PERFECT. THERE THE MAN WATCH THE CARS SO LONG THAT I COULD LOST MY FLIGHT. AT THE DESK AT THE AIRPORT THINGS WAS EVEN WORSE. AT THE END I LEAVE THE CONTRACT WITHOUT FINISHING HIM,BECAUSE THE EMPLOYEE WAS VERY NOT ORGANISED. THIS IS THE SECOND TIME IN TREVISO THAT ARE MAKING ME PROBLEMS AND THE THIRD ONE WILL BE MY LAST. IT'S NOT POSSIBLE EVERYTIME TO IMAGINE SOME DAMAGES ON THE CARS. I TOOK THE CARS WITH SUPER ZERO ACCES AND IN THE END THEY BLOCK ME SECOND TIME THE AMOUNT OF 400euro. "
" I DO'T KNOW IF THE PROBLEMS COME FROM AUTOEUROPE OR SICILY BY CAR,BUT I EXPLANE THEM ABOVE "
" 1. Needed to call for the shuttle to the rental office (expensive roaming) 2. Booked car class unavailable 3. Received "upgrade": +1 class, but we did not need a minivan for our trip (driver + 1 passenger). They had a smaller car, but it was too little for what we paid. 4. The car that we received (Ford C-Max) had 81k KM on the odometer. The brakes started whining halfway through our trip. All panels had scratches and dents. This did not seem a safe car to drive! "
" The drop-off location should have been more clearly specified. We wasted a lot of time by going to the office first instead of the parking garage. It isn't clear on the invoice/instructions about which one the car needed to be taken to. "
" Car was delivered with its AdBlue tank empty. We could travel only approx. 30km before filling it. Had it not been filled, the car would have shut down due to emissions control. "
" HIdden costs. Credit card charged more... "
" the car seat i requested was more expensive than suggested by auto europe. I paid 89 euros instead of 75 as listed when booking. "
" the person at the counter was suggesteìing that I should purchase extra insurance because 'companies like autoeurope don't usually pay out refundable excess claims'. Always was quoting prices without tax when trying to upsell things. I purchased an upgraded vehicle which i was pleased with. "
" prices are better than Ryanair, despite their price promise "
" they were very helpful . dropped my wallet in the car park and their lost and found contacted me immediately and sorted it out. BUT I'm not happy with their snowchain policy. if snowchains are compulsory on the Italian autostrada in winter, then surely the car hire company has an obligation to supply them with the car FREE. They don't charge for seat belts for example "
" As I advised by email, all I wanted was a clean car with no damage. As you can see from my purchase I paid 3 times the price that I could have got a small car for, but as I was meeting with business colleagues I was keen to impress. The vehicle I got had 6 pieces of damage and was absolutely filth inside and out. I learned later that Eurocar have no water on site. I will not be using Auotoeurope on my next trip. "
" Absolutely useless! No water at there site hence they have no way cleaning a vehicle. Keddy is operated by Eurocar. If you want a decent car hire company at Campino, Rome, use Hertz. Actually cheaper to go direct to Hertz! "
" Excellent service on delivery and return of car "
" Excellent service. Fast and efficient. I will definitely use Auto Europe again. "
" Efficient and good price range. "
" As smooth and quick a process as I've ever dealt with in hiring a car. Would definitely use again. "
" Excellent service and vehicle exactly as specified. "
" Excellent service. "
" Instead ordered a Volvo V40 (Group F) I got VW Golf (automatic, but from group D). To my comment that this car is a little less, the employee told me that replacement is not possible, despite the completely filled Parking lot. The car was inside and outside very dirty. "
" easy and straightforward booking process. "
" car Pick up in Bari was extremely slow with a very long queue. i had to wait 40 minutes before it was my turn. only one member of staff behind the desk. a second member of staff came later. more staff should be at the desk. I noticed that queues at the other car rentals moved faster. "
" My car was not cleaned prior to pick-up. The windscreen was greasy and there was not one drop of water in the windscreen washer. I mean not one drop so no one can claim that they thought it contained water. I had to get water and washing materials from my hotel to "
" Make sure the desk with the auto Europe sign can process your bookings. We stood for two hours in a line at the auto Europe desk to be told they weren't associated with auto Europe and couldn't honour our voucher. I couldn't get auto Europe on the phone as there was no signal. Had to book a new car hire so lost my money and loads of time. Not happy at all. "
" My drivers licence was stolen the night before our flight to Catania. Upon arrival at the Auto Europe desk in Italy, we tried to use my wifes full license to rent the car and were told we could not do this and that we would still be charged the 300. Disgraceful! "
" My drivers licence was stolen the night before our flight to Catania. Upon arrival at the Auto Europe desk in Italy, we tried to use my wifes full license to rent the car and were told we could not do this and that we would still be charged the 300. Disgraceful! "
" service was excellent "
" excellent except windscreen needed wash "
" Excellent service and price "
" At the time of collection the lady on the desk could do with a course in customer service. On the contrary at the time of return the lady at the kiosk was extremely courteous. "
" The worst nerve-wracking experience ever. The company representative insisted he couldn't use my credit card (the one I'd used to pay for a car reservation through Autoeurope.ie this time and many times before as well as many other car rental websites (Avis, Hertz, National, Thrifty, Europcar, etc) saying that my credit card was a debit card. He looked up my credit card bin number in some weird website giving wrong data. After almost an hour of arguing he agreed to go to neighbouring Avis to double-check. Avis said my card was OK. If Maggiore didn't give us a car the holidays would have been ruined (we had several hotels booked in advance). I ask Autoeurope not to offer Maggiore's services anymore! "
" car not clean outside "
" car not clean outside "
" would like the ability to choose a diesel car "
" billing good staff helpful. car was old, battered and smelled heavily of cleaning fluid "
" I use Autoeurope all the time, it works fine with me. The only thing is recently I noticed a few new "low cost" company (e.g. Goldcar) that can offer a very good price but sometimes they have tricky terms and conditions...it would be usuful get them to advertise their product more clearly and in a more transparent way. I've always been pro "low cost" but if we look elsewhere we see that even Ryanair (which I've always used) had to improved their customer service and become transparent. "
" I had rented my car before with them and never had any problem. Great customer service, hasslefree rental every time. Last time I hired the car with them my credit card had expired (without me realizing it) and they gave me car anyway, with a debit card, at no extra cost. Nice laidback (but efficent) attitude. It is my understanding that now Maggiore is part of Avis so I don't know how things will be in the future, I can only comment on my past experience(s) and I was very satisfied with the service. "
" would have appreciated knowing that Keddy desk is the same as that of EuropCar, as I thought I had to go to another terminal at pick up. There is no Keddy sign within autorental T1 buidling. "
" would have appreciated a hard/soft copy of the vehicle return verification, as on return at Fiumicino airport, it was claimed that system is down. at this point in time i still have none, although i was given a verbal OK from receiving EuropCar attendant. "
" Fontarossa Airport pickup was chaotic "
" Improve pick up at fontarossa, check in staff were disorganised and leaderless "
" Pick up in Ancona took a long time. Car had damage to a tail light. Drop -off in Bologna efficient, "
" I had no problem with Auto Europe. The problem I have is that they advertise one car type, and then substitute an alternative within their definition of similar class. I would never have booked a Fiat Panda. "
" I booked an Opel Corsa Automatic/ and was given a Fiat Panda which they say is a similar car, but definitely not as good. The air conditioning was totally useless, if it existed at all. It did not have climate control, just an ordinary heater. We did not find it comfortable for long journeys. I have driven the Opel Corsa before, and it is a far superior car. "
" We were always satisfied with Auto Europe. But the latest disastrous experience with Maggiore also represents responsibility, in some way, of Auto Europe. "
" The car was dirty even with garbage inside. It was placed in a very dirty place, in the corner of the parking. It had many small risks all around, but the contract stated none! We had to remake it. When I told the head of the garage, at the airport, about all this, as a way to improve company's quality, he shrugged and, a little mocking, said to have nothing to do with it. He added that I should make a complaint, and left laughing. The battery died during the trip without we had left anything on. The end! We intend to never return to this company and tell our friends. We feel betrayed as clients. I advise other clients to choose a different company. "
" No signs leading to car from comiso airport terminal, very slow inefficient process collecting and returning car. Staff were pleasant. "
" The booking process was easy and the pricing was fair. "
" One suggestion is that instructions are given in relation to the drop off location where this is to a different airport (Pisa); having said that the signage was ok at Pisa Airport. "
" Their local franchise, Locauto are terrible. Never had the car I requested, always long, long wait at counter. "
" I ordered and paid for a Van as I have a damaged back. I ordered a 'VW Touran van or similar.' At the desk in Pisa I was offered an Opel Astra. I was shocked. She offered a C4. Outside the door was a Touran (as I ordered) but she said it was Auto not Manual and she would have to charge me more. I was tired after a day travelling and just took the C4. It ruined the holiday. I will never use you again. "
" excellent results in Bergamo can I have a frequent user discount?????? "
" We were instructed to leave the car back in carpark 5 at Pisa airport. However when we followed signs for carpark 5 we could not find it or Sicily by Car. Eventually after asking at other car rental companies we were told where Sicily by Car was located in car park 4. We also met another couple who had the same problem. There was also a shortage of staff on hand to return keys and car. "
" The person handling the paperwork was very efficient and very helpful. "
" Very easy website to use and you have a choice of companies and prices to work with so you can research the best options for you. "
" Everything at Keddy went very smoothly. The only issue was that the Keddy desk is the same as the Europcar desk and the Keddy sign was very small and behind the counter so I wasted a bit of time collecting the car because I was in the wrong queue. But other than that all was excellent. I mostly liked the fact that someone was there to check the car in upon return. I've rented cars in Italy for the past 10 years or so and often you simply leave the car in the lot and drop the keys inside at a desk. Somehow this feels less comforting than someone saying: everything looks good please sign here. "
" The best "zero excess packages" on the market. You have no competitors. "
" Best staff ever. Fast, helpful and cheerful. Always able to accommodate any request. "
" Auto Europe provided an acceptable price for the rental required "
" 11/2 hrs wait at the office to collect my contract. no apology. My 2 young girls very restless. Missed our prepaid lunch in hotel. Flight change meant I returned car 4hrs late. 91euro charge. Every extra added on. I get penalised for delay. Locauto do not. I made a complaint on location. "
" Try to provide a free driver offer. "
" A new car to drive, great. A free driver offer, great. "
" I have used Auto Europe a number of times and have not had any problems with them. I would have no problem recommending them to a friend. "
" At the time when i was collecting the car the Hertz staff member brought to my attention that there was a charge of ?92.16 if the car was returned empty of fuel. I told her i would be returning it full of fuel (which i did) and she said that would be ok. Then to my shock and surprise on Monday 04/07/2016, i notice that hertz had charged my credit card for ?92.16. This is not what i had agreed with them at any time in my meeting with the Hertz staff member. The Hertz staff member also tried very hard to sell me excess insurance i explained that i had super cover with Auto Europe. I eventually had to insist that i did not require any insurance. "
" I got the car in 15 minutes and the car was a new one. Had no trouble in dropping the vehicle back at rome ciampino airport. "
" Good service. "
" They did not provide the correct category of car that I paid for, I paid for a VW Golf and was given an Audi A1 "
" I asked for manual car, but they gave me automatic. They told me that they didn't have one. "
" We spent over two hours queuing up to be served. Then I was informed there was to be a charge on my credit card of ?1,800 for an excess. Normal excesses are around ?300 to ?400.I then had to take out additional Insurance with them of over ?200 to eliminate the excess. I was then given a vehicle which had dints scrapes and was not clean. When I complained I was told I would have to go back to the office. Needless to say I declined. we had wasted enough time. I then returned the car one day early and I am expecting some refund????? "
" Sorry my comments above refer to Maggiore. "
" I was really interested to drive the Volvo V40 automatic, and I was a bit disappointed to get a VW Golf automatic for rent. I know rental is done for a category of cars and that you can get any car in the category, but I really wanted to drive the Volvo. The Golf was also nice to drive. Only one comment, the car was not clean (inside/ outside) and the rental office offered me as comepnesation a Wifi modem. The personnel was kind and checkin and checkout were fast. "
" The Locauto personnel was kind and professional; the checkin and checkout were fast. Only one comment, the car was not clean (inside/ outside) and the rental office offered me as compensation a Wifi modem. "
" Easy to book. Easy to find out more details. Everything laid out simply "
" Really easy to collect the car. No hidden charges. Very helpful at Rome train station desk. Drop off was super easy. No hassle or hidden charges here either. The car was a brand new Fiat 500 and was a little dream to drive around the windy packed streets. I would definitely recommend it. Every staff member spoke really good English and they were great for directions etc "
" I dod not use auto euro - I used Dillars other representative Hertz in Pisa Airport "
" By chance i happened to spot that Hertz were also agents for Dollar at Pisa Airport - glad I used them and not Auto-Eurooe ; Hertz were fantastic - really professional, helpful and provided a free upgrade when the 1st car presented was not up to scratch - perfect partner for Dollar !! "
" Giusseppe very helpful at the desk and once I showed I had my own excess insurance stopped the sales pitch. Could do with a bit of signage for Maggiore on return of car "
" Give map to clients showing return area in Bergamo & how it works . Difficult to find & no person in office on arrival to tell us to park first, this area very busy , when we stopped to enquire drivers behind very annoyed ! Very happy with car & service in Milan Linate. Thank you "
" Just a little more help with sat nav set up in English, was a few days before we got voice working, Overall very happy , good car good price Thank you "
" Very regular user of autoeurope. Service is generally excellent and usually very satisfied. However was very disappointed that I was charged nearly double the original rental rate for a "re-booking" on informing the autoeurope agent a week before collection that I was going to arrive 4 hours later then originally expected when my travel plans changed slightly. "
" Car was acceptable - not especially clean and was very basic (basic Citroën C1 in comparison to Fiat 500 advertised). Drop off service at Comiso was excellent, but had to wait nearly 2 hours on collection of the car at Catania - desk was understaffed. Waiting area was uncomfortable and crowded and really not possible to leave. Staff in both locations were however very good especially despite being under severe pressure in Catania. Was not clear from autoeurope that "express collection" could be booked which would have been helpful. "
" Excellent and efficent service. Friendly staff. "
" Lovely young man who explained everything about car etc "
" Everything worked fine. What is surprising is no company has fees for long term rentals. I rented the car for 60 days I would have expected a much higher discount whereas I ended up paying the same as if I rented the car for a week. "
" Everything worked fine. What is surprising is no company has fees for long term rentals. I rented the car for 60 days I would have expected a much higher discount whereas I ended up paying the same as if I rented the car for a week. "
" Would be better to have one office situated at the car park. "
" Very good service as usual "
" Had some problems (electrical fault) with the car on the Autostrada. Assistance arrived in around 45 minutes. "
" Firstly, when i went to pick up the car the agent wanted the voucher that was sent to me by email from auto-europe. After checking all correspondence from auto-europe and not seeing any voucher, i then found a link to modify booking! Very unclear! Why not send the voucher in an email? Secondly, the voucher says total is ?231.79 with, "One Way Fee of 66.47 EUR VAT included, paid locally". However, I then got another one way fee charge on top of the ?66.47. This is extremely misleading and I would like to know why this happened. "
" Maggiore in Rome was fine. Maggiore in Milan charged me again for the one way fee which I already paid. "
" Car condition is not so clean. It is highly advised to clean their car before they rented. "
" Office hard to find in Venice. "
" Need to improve customer awareness of pick up point. This could be done by clearly stating we to go as you exit from the airport and that a courtesy shuttle would pick customers. "
" Friendly staff. Very efficient process - took less than 15mins to complete. "
" Pls refer to my complaint voucher 11090505 "
" No spare tyre no back up support on bank holiday no way to get back to the airport... "
" The rental was not enjoyable and full of trouble ,never get car because of name on credit card even was two driver...I never had problem with other companies...even we want this same car to rent on my name it was not avaiable,so what if my husband have his credit card,we will not get that car or what?Very disapointed...They get easy money,hope will stock in their throat...thast all "
" see above. "
" Car was a bit beaten up (65k on clock)- covered in deep scratches some of which were not marked so we had to point them out to agent. Important I think to take photos on pickup. First gear was pretty shot. Speedometer was faulty - registering approx 10km/hour slow. Would use again, but would probably be more demanding re quality of car. "
" we waited over an hour in line to get to the desk while at least 30 people came and went at other companies. It took us over 2 hours in all to get the car there is no reason why it should take that long to rent a car anywhere "
" excellent car, excellent service "
" excellent car, excellent service "
" Really very happy with the deal you managed to broker for me. Look forward to dealing with you again & again. Would certainly recommend your service to family & friends. "
" GREAT Service friendly staff no time wasted quick transaction and on our way "
" With all my information already sent when booking car hire there should be no reason to queue for two hours thirty minutes only seven people in front of me at car hire desk paperwork should be ready swipe credit card produce licence and pasport and go "
" Only one person working at car hire desk at peak season. Had to stand for two hours thirty minutes to be served but only seven other customers in front of me totally unexceptable then when being served had to pay additional break down fee was informed if I did not pay and car breaks down I have to pay for recovery that's a first . Have been hiring cars off autoeurope for 9 years this was the worst experience "
" No issues, smooth rental. "
" Nice and friendly staff. "
" Nightmare scenario. Keddy was represented by Europcar. No Fiesta and I was offered Citroen C1 which I refused to take as it was a smaller class. The girl insisted she had nothing else and then said that a Yaris Hybrid was available but it wd cost an extra 5 per day. I reluctantly decided to accept it and objected to having to pay extra. The car had a damaged rear bumper, dented wheel arch and other damage so I refused to accept it. Eventually another yaris offered. 5 extra per day also because GPS. I object to this charge. On return extra payment demanded because of scuff marks to bumper. Wife photographed car before journey commenced so we cd prove damage done prior to me taking car. Never again Europcar. "
" I had bad experience with Europcar in Brittany. I returned the car and was told everything was ok. Later they billed me for an extra 48 for damage which I had not done. It took two months before I got a refund. I have used Auto Europe in booking car with Avant in Dubrovnik and everything went very smoothly. My advice is delete Europcar and Keddy from your supplier list. "
" Generally good but with following observations. The wait in Pisa for service was very long (nearly an hour). Then when I went to get car from parking lot it had a minor, but long, scratch down side of car which wasn't noted on hire documentation. I then had to wait a further 25 minutes to get this added to docs. (A separate Q would fix this) The 'sell' of additional insurance excess is a bit heavy. The initial price quoted for 2 child booster seats was double what was quoted online. Only when I referenced the online price, the over the counter price was immediately adjusted. (The implication being, had I not checked I would have been charged the far heaftier counter quote). Service was generally friendly. Return was straightforward. "
" Excellent service and very competitive "
" Straightforward approach good value and service you can't improve on that. "
" They were very helpful and made the whole experience pleasant and delivered what was promised. "
" the parking at the airport is a nightmare, I have to walk twenty minutes in a nowhere area without a clear indication under the sun with the luggage and so on "
" Simple booking system / rate comparator. But I had a negative experience with card hire firm Keddy. "
" Car had minor scrape on alloy and some scrapes underneath front bumper. I felt Europcar were aggressive in their charging 675 Euro because they wanted to claw back the money lost on 'discounted' Keddy rates. In short - it felt like a scam. I will not use Keddy/Europcar again. "
" Very good, easy to use web site, good range of cars with several insurance options "
" Very good, zero excess insurance at a resonable price you can book before you fly, friendly airport staff, car in good condition, "
" Excellent service "
" It took the Hertz people approx. 1 hour to serve 6 people in the queue in front of me on Sat July 2 early afternoon - an extremely frustrating experience. There were 3 to 4 people behind the desk - one lady served 1 customer during this time, then put her hand up to signal she was not serving any more people, and spent the rest of her time looking at her screen. The process this office uses seems antiquated - a lot of paperwork and copying/faxing going on. In addition, the attitude seems to be poor - slow pace of work with little enthusiasm. When I eventually got to the desk I was served reasonably efficiently, but I felt extremely frustrated by the whole Hertz experience. To make matters worse, they have some operational excellence awards "
" Location of Keddy counter within Europcar was not well advertised. "
" booked with you and didn't have to contact you again after making the booking so all was good. cheers "
" car was not ready when we arrived and had to wait over an hour for one to become available. but we did get an upgrade and worked out ok for us , part from that it was a smooth transaction. thanks. would use you again. "
" Excellent attention to detail from the staff. "
" Having used FIREFLY in the past I have found all aspects of FIREFLY very helpful, the car provided to me was excellent and the staff dealing with me were all very helpful with my queries. Very happy with FIREFLY. "
" Nice comfy car at good price Pleasant staff at airport both ways Thanks "
" charged for a full thank; returned .75 full no credit given "
" bigger sign indicating location "
" Had a bit of a mess up with my reservations resulting in 2 reservations being made at once, money charged for both, later refunded but Autoeurope made me go through unnecessary complications. "
" Crazy insurance charges at the place of pick up - 1.8 times the amount of the whole rent itself!! "
" I got no notification of money being taken from my card after the car rental was completed. "
" I got 595 subtracted from my VISA card without any notice "
" I am awaiting email from Locauto that all is ok and my Visa card is all clear "
" I was very concerned about a mark on the car. I rang Auto Europe and wasted about 15 minutes talking to a lady. At no stage did she reassure me in any way. She actually confirmed that she could not reassure me. She did not offer me any assistance or guidance whatsoever. She knew what insurance policy I had and should have been able to say that I probably would be ok but to call the locauto office. It was a total waste of time having this contact number on the brochure handed out when picking up the car. "
" It was a nightmare. I was given a different car to what I was promised. I had an ipad shoved in my face to sign and take the car without viewing it. Myself and my husband rang the office and sent emails advising of a mark on the car. At no stage did they respond. Their lack of response ruined my holiday - a holiday to my best friends wedding. I was sick with worry. All someone had to do was to reassure me and advise that I had adequate cover for all eventualities. But nobody did or had the manners to return our emails. For this reason, I am extremely dissatisfied. "
" Car very marked. Had to have agent reassess damage in the dark before driving it. Had some difficulty being given sat nav although I had paid for it at time of rental. Required several e mails to resolve. Car return was speedy and courteous "
" Very satisfied "
" Very quick to get the car. Nice friendly staff "
" Very long delay at reception desk in VCE and not the most welcoming. Very good standard of vehicle provided - very happy! No attendants at TRV to receive vehicle. Left vehicle in parking bay and handed over keys at airport reception. Car left in same condition as received, including full fuel tank, but no inspection of the vehicle but signed off as ok. "
" See above for general experience "
" It wasn't clear enough that firefly was not at airport, that we needed to ring them, this needs to be better laid out "
" Wouldn't go for off airport if had known "
" Have used auto Europe for years and have never had a difficulty. They provide an excellent service "
" Extremely helpful staff. We had a slight problem that was sorted out by the staff member. Could not have been nicer. Would recommend to my friends. "
" Very easy to use and cancel/change when required. Also supplied best rates. "
" Very helpful staff, upgraded car at no extra charge. Hassle free easy transaction would recommend. "
" Great "
" Staff member who checked out the car on my arrival to Bergamo was excellent - very thorough and friendly. When I was leaving the car back the staff were 15 minutes late opening up and charged me for fuel even though the car was full. Very dissatisfied. "
" Good price but company they deal with (locauto) I would not deal with again. "
" Long queue at airport to collect keys. Only one operator on duty at the car hire desk. Waited over an hour - have not had this experience with other car hire companies. The two groups in front of me had stand up rows with the operator. Car itself was fine. "
" The website is really user friendly and it does provide lots of car options to choose from at a good price. However, not always it reflects what you expect and this may lack a bit in expectations. "
" Staff was nice and friendly. However, the waiting time to get the car was unbelievable long. Had to wait almost 2hrs which is unacceptable. Also, the car I got was not really the one I booked and had at least 4 extra damages on it which was not reported on the paper. Would be nice if the checks are more precise and service quicker. "
" Didn't like them debiting my visa account straight away with 1600 !! Thought this was unusual , never happened to me before "
" While I was satisfied with your rates and service, the car hire provider hertz Comiso you host was less than reputable in my experience "
" Hertz at Comiso seemed disorganised when I collected the car. hertz delayed the return handover by minutely analysing the car despite our need to catch our flight and decided that 3 minor marks on the rear bumper constituted a fee of 450 to repair. "
" Unfortunately I was disappointed with my experience. One of the reverse parking sensors on the car was broken resulting in an alarm sounding every time the car was reversed. It was extremely annoying having a loud alarm stating there was an obstacle even when there wasn't. Also when we collected the car we were not given the parking space where the car was but was told it was somewhere in the car park! This meant having to walk around the car rental park in the dark trying to find the car. This was far from ideal, especially late at night and travelling with small children. This was my first time using Autoeurope/ locauto and also my first time having a negative car rental experience. I will be bringing my custom elsewhere in future. "
" I was not informed about the value of money to be stuck in credit card exactly 1600 euro .BY FIREFLY "
" I was not informed about the value of money to be stuck in credit card exactly 1600 euro . And with 1,000 Euros in credit card limit , I had to pay 8 euros plus VAT per day to just block me 300 euros. "
" It was not made clear I would need 2 credit cards to receive the car I had booked "
" Staff were very helpful, but the process was very slow "
" V good "
" the option to rent a car that is specifically diesel BEFORE arriving at the hire car desk "
" First car we we offered was not clean inside. The car we ended up taking had poor tyre tread and indeed I don't think the tread depth was legal. "
" Auto Europe works very well. "
" Excellent. As always, Sicily by Car is marvelous. "
" staff very helpful "
" I have lost my username , password and pin number. I have made several phone calls, sent several emails to addresses supplied to get my username, password and pin number, none have been responded to. This means I can't avail of discount for frequent use. As I don't have these details available to me I will have to use another site, please try rectify this for me. "
" Helpful staff very easy process "
" We were well taken care of by Roberto in the Hertz/Dollar office at Catania Airport. "
" totaly disappointed ... I payd AutoEurope 88 for rental and 100 to the rental company to be able to drive ... no way to pay deposit and only one way to drive (pay again!!!). "
" they are totaly out of logic (Amex not accepted and the deposit required will be looked for 1 month after the rental period) "
" Site very easy to use. "
" Maggiore in Milan Linate Airport were very professional. The car had slight damage prior to my taking it but I highlighted this to Maggiore and there was no issue. The car overall was in very good condition.. The staff very helpful. No complaints. "
" Customers should be given clear instructions on where the car is located and if they expect customers to take full responsibility for damage to the car there should be a person there to inspect the car with them . Also the 1400 hold on the credit card should be lifted at the same time as the refund for the fuel. 10 days is far too long. The car itself was great and the person at the collection desk was helpful. He explained everything except where the car was located "
" The check in at desk was fine but there was no one to check over car with to see if there was damage before we took the car. We were told to go outside and get a bus to where cars were parked. There was no attendant there to help us find the car. We went around carpark in torrential rain and no lighting pressing alarm button on keys to try find car. Eventually when the bus arrived back to carpark we asked the bus driver if he knew where gold car parked their cars. It was very stressful and we were soaked to the skin and our luggage was soaking after being out in the rain for approx 40 mins "
" nOT CLEARLY OUTLINED THAT YOU NEED A CREDIT CARD TO RENT CAR AT DESK. YOU ACCEPT PAYMENT WITH A VISA DEBIT AND THEN IT BECOME APPARENT THAT THIS IS NOT SUFFICIENT TO ACTUALLY RENT THE CAR. THIS LED TO ME ONLY NOTICING THIS 24 HOURS BEFORE TRAVEELING AND HAVING TO REBOOK WITH A CHAP IN AMERICA WHO WAS PRETTY BLUNT AND UNSYMPATHETIC. I APPRECIATE THIS IS IN THE VOUCHER SENT BUT NOT VERY CLEARLY OUTLINED WHEN BOOKING AND TAKING MONEY FROM THE DEBIT CARD "
" NOBODY AT DESK WHEN RETURNING CAR AT 8.30 AM ON A TUESDAY MORNING, RANG NUMBER PROVIDED NO ANSWER, WAITED 20 MINS AND HAD TO GO TO FLIGHT THEN, LEFT KEYS IN SLOT FOR OVERNIGHT RETURN OF CAR "
" Simple to book & use the voucher system. No hitches in car collection. The "extras" for insurance remain a pain throughout the car rental industry. "
" Very friendly & excellent car provided. In hindsight, the car should have been jointly inspected before we set off, as I found 3 scuffs at our first stop. I'm left feeling slightly vulnerable that I could be charged for these. Time will tell. "
" I had no problem whatsoever, the staff were busy but very friendly and curteous. Very helpful. The car was grand, a bit too big but I was happy with it. What more can I say - altogether a happy experience. "
" As stated, I found the office a bit awkward to get to but I think the problem was mine, found myself at the Hertz section but with directions I got to the correct area. "
" I booked 2 day in Rome with refundable excess with supercover. But gave me the voucher only basic cover with hertz. Cost me another 60 euro supercover with hertz in desk. Auto Europe gave only 79 euro out of 110.01 to Hertz which I have paid during booking. ( around 30% commission). They have added 23% vat on all the charges. Finally I have paid 279 for my rental instead of 110.01. Very disappointing. "
" Have used Autoeurope many times .... very satsified. No problems whatsoever "
" Generally positive "
" I was disappointed with the Hertz product in that the car was badly marked and damaged on multiple points across the vehicle. So much so that it was difficult to log them all on the damage sheet and the staff were quite blaze saying it was up to me to note all the damage (much of which the dispatcher had not noted on the contract) to avoid being charged on return. it made the hire process quite drawn out and stressful, not what i would have expected from Hertz! "
" I had to book another car with a different company entirely as they wouldn't accept my debit card. I realize you have a entry somewhere on your website that comments on this but this is hardly enough. It's unbelievable that you would accept a debit card booking on your site without prior and obvious warning that the same card will not be accepted by the company. Additionally, most of your quotes do not account for dropping off the car at another location. You only find this out when you're about to pay, and the payment does not go through. An all round terrible experience. I would warn people off using this website in future. "
" Fine overall, no problems arising to date - could do with better signage at pick up point. Had to ask one of the other desks so as to be directed to Hertz. Slight confusion re insurance offerings but I think what we got was what was offered on the website. "
" i have emailed them re my problems with this car rental and they are looking into it [thanks] "
" waited almost 1 hour at desk to get car [even though queue was short]. car unwashed and dirty. on return, they told me i had scraped under the front bumper. i have no recollection of doing this and it's easily missed on inspection as car was dirty and it's under car. is this a scam? of course they are billing me... "
" Very good service and competitive pricing "
" I had a flat tyre and found that there was no spare wheel, just an emergency repair kit which didn't work. I called the helpline and found the staff had great difficulty in working out where the car was and directing a tow truck to the scene - they gave the driver the wrong road number and it was only because I was with my Italian speaking brother that we were able to direct him to the correct road. This was on a Saturday night and as the following day was a Sunday nothing could be done. On the next day, Monday, we found that the garage that the car had been taken to had to order a tyre so I never got the car back, having to take a taxi the 250 km to Pescara. If the car had a proper spare wheel none of this inconvenience would have happened "
" The car supplied had no spare wheel, only a useless repair kit. I had a puncture in a remote area and was there for a couple of hours waiting for a tow truck. The car was taken to a garage in Vico del Gargano and I was without a car for the remainder of my trip. If it had a proper spare none of this would have happened. "
" The Service that I received from autoeurope was excellent and is very easy to book using your website "
" The Service that I received from Locauto was very excellent. The Car was new only 5000 Km and perfect "
" Great website. Easy to use. Fantastic value. "
" Dollar had a fairly high excess, but this was a hassle free rental. "
" Not about this rental, but generally, even if the customer has purchased supercover from autoeurope, each company tries to sell their own additional insurance package, claryfiing that "the super cover is between you and autoeurope, in case of an incident we have to claim the money from you, and then you from autoeurope", is every time said. But I think there is nothing that can be done about that.... "
" everything perfect, just we brought the car 3 hours later and they charged a whole day, absolutelly acceptable, because we have experience in car rentals and know how the system works.... But: 76 for 3 days, even in web offer, and 116 for one day more...... was a bit overpirced..... "
" very satisfied, we got brand new car, no problem with it, very nice service "
" very helpful and went out of their way to help me get a car which I could drive from Italy to Croatia. Thank you. "
" very friendly efficient and helpful "
" The additional payment was equal pay for the order and I did not receive any information about that before the car has been booked. "
" Auto Europe or Enterpsise got the details wrong or I didn't fully understand the deal. I got the full insurance package and was told by Auto Europe there would be no hold on my credit card. When I got to Palermo Enterprise put a 623.58 euro hold on my card plus a hold for fuel (expected). When I returned the car I was told their policy is to email the receipts - that was yesterday and I'm still waiting for the emailed copies of the receipts. Plus there is still a hold on my card for over 700 euro's. After I gave the guy the paperwork he heads outside to the car and looks again and comes back in and says there is some problem with the car but not to worry as I have insurance. They struck me as pretty shady/dodgy people. "
" Dealt with Enterprise before and never had any problems. Palermo Enterprise was not a great experience. Not sure what to suggest but I doubt I will be back in Sicily anytime soon. "
" The excess cover was as expensive as the car hire. And it was only the intermediate option. Simply put your prices including excess on the websites. Other large hire companies do this and although they seem expensive at least they are transparent. The service however was excellent and the process smooth and hassle free. "
" Car was broken into near Rome airport. All our belongings were stolen from the boot. Police said thieves use an electronic device to intercept locking system so no damage done to car but maggiore insurance wouldn't cover it as car undamaged. Neither would they provide us with a letter to our travel insurance company saying this is a practice in Rome . "
" Hi i was really disappointed as i was charged 64 euro for fuel charge when i returned the car full.It never happened to me before, i use auto europe 2 times a year.unfortunately i did not keep the fuel receipt.. i filled the car that same morning with 50 euro . your offices were closed as my flight was early at 7.00am. Kindly send me back refund. thank you in advance. John. "
" It's the second time that the Locauto car I rent from Bari Airport is dirty. The first occasion I complained and I was told that it rained. Whereas the dirt was not rainwater but mud splashes on the doors. Yesterday the same thing only worse. I would have asked for a different car but was too rushed to go all the way back to the rental office "
" I would recommend Auto Europe, but you should seriously consider removing GoldCar from your listings. Any internet search will show you they are nothing but rip off merchants! http://www.telegraph.co.uk/travel/travel-advice/11073444/Is-this-the-worlds-worst-car-hire-horror-story.html http://www.spanish-fiestas.com/goldcar-car-rental-rip-off/ http://www.theguardian.com/money/2011/feb/19/car-hire-holidaymakers-goldcar http://forums.moneysavingexpert.com/showthread.php?t=2744712 https://www.tripadvisor.ie/ShowTopic-g187438-i333-k7475214-Car_Hire_Malaga_Airport_Avoid_GOLD_CAR-Malaga_Costa_del_Sol_Province_of_Malaga_Andalucia.html https://www.tripadvisor.ie/ShowTopic-g187768-i20-k5498064-DO_NOT_use_Goldcar_Rental_at_Pisa_airport-Italy.html "
" Decent service but they didn't have the car booked - I reserved a MANUAL Golf and ended up with an AUTOMATIC Fiat 500L "
" I arrived in Sunday evening. The shuttle bus was fine. when I got to the desk I was informed that I had to pay a deposit of 1200 euro which would have cleaned out my credit card and left me without money for the rest of the trip. This is just straight blackmail. Something like this should be printed in red on the front page not down among the small print.. i was treated disgracefully so never again jim kirby "
" Discount system for goods of customers should be developed "
" Mor e. Details on collection of car "
" I am entirely disappointed with my experience. I would discourge people to use their services. "
" Disappointed, will not use them again. "
" Hi I have used your company in the past with no problems, however i rented a car from Enterprise (which was more expensive than Locauto, however the paper work i filled out and the insurance disc holder on the car was Locauto. This was annoying as i f i had of wanted a Locauto car i would have paid the lower price for it. As below question would i recommend Auto Europe, i'm currently saying no till i hear back your response./ Kind regards Leighton "
" It wasn't Enterprise, it was Locauto! When i dropped back car, nice polite gentleman said i would receive an email within 5 minutes to say my deposit had been returned, its now nearly 24 hours later and no mail! "
" Easy to use and respect what are the expectation in term of price and simplicity "
" Good quality of service and also good cars offer "
" To date, we have found Auto Europe most unhelpful in dealing with a problem we encountered with Maggiore Car Hire - see below Auto Europe have refused to offer us either partial or full refund of the money which we PREPAID for our car - we did not have access to the cars and therefore both Auto Europe and Maggiore were free to hire the cars out again - making double the fee at our expense. "
" Our plane was delayed by over an hour and when we arrived into Bergamo airport, by the time we had picked up our luggage and come through passport control, the Maggiore Car Hire Desk was closed - with no contact details, note etc left to offer us any assistance. We had great difficulty in securing another car - at further expense - before we could proceed on our journey. The following day, we asked hotel reception to contact Maggiore on our behalf re a refund of the PREPAID amount for the car which we could not get access to - Maggiore refused to help us out. We have found the entire experience to be very upsetting and we would never recommend either Auto Europe or Maggiore to others "
" hi after me taking out insurance they still blocked 1500.00 and charged me 52euro for snow chains witch i think the company shud supplie them in the rental car as it is compulsory for the owener of the car to provide them and sicily by car does not charge for chains thank you domenico borza "
" they shud not charge for snow chains cars are allso in a bad way "
" We ended up using Avis as they could accommodate our situation. Our lack of a credit card when we arrived in Italy meant we could not complete our rental contract. This should be made abundantly clear to your customers as there was another couple with the same problem in front of us in the queue. I suggest a check list email. 48hrs before departure. ie. "you are about to rent a car from us please ensure you have the correct documentatio. DEBIT CARDS are not accepted". Having it on the second page of the rental agreement is not good enough. To be honest it felt a little like a scam. Hopefully in future you can amend this and make sure other people don't have this problem. "
" If my next car hire experience in January 2016 is as good as this one I will certainly be a regular returning customer. "
" A local office is only as good as it's local staff. In this case they were good humoured, courteous and efficient. One could expect no better. "
" Paid extra insurance to auto Europe . Firefly insisted I take insurance from them, it cost 119euro. This was not cheap car hire.why don't you be honest ,I would hire a dearer car if i knew I would get so much hassle.there was no way I was getting car without paying.there is nothing wrong with my credit card limit.In the eight minute I spent in there office two other clients had the same problem, very sharp practice, You should disassociate youselfs from firefly, there are more reputable companies "
" Bully boy tactics ,never again "
" No personal accident cover Very high block on card 2000 for a one day hire Office closed dealt with hertz office at Bergamo "
" Got car with mechanical problems: Wheels Not equilibrated. Heavy vibrations already at 70km/hr. More over on The Credit card they took 1500 for warranty and they Say to Clear this debit request after 10days. It is ridicoulus because i need Another rent Next week and my Credit card would be free of charGe. "
" Got car with mechanical problems: Wheels Not equilibrated. Heavy vibrations already at 70km/hr. More over on The Credit card they took 1500 for warranty and they Say to Clear this debit request after 10days. It is ridicoulus because i need Another rent Next week and my Credit card would be free of charGe. "
" It was a bad experience . Firstly the desk staff were very efficient but the actual pick up is too far away from the office. Then we got to car pick up area we had to wait over hour for our car . The first car arrived within a half hour but had a puncture and then we waited over another half hour for a replacement equivalent car . We could easily have been offered an upgrade . Instead we had to stand in a car park for the duration . No seating available "
" Your site is simple and does what it says on the pack.!! "
" The price was good. Their staff were not pushy when I advised I would not be taking their excess insurance unlike GOLD who I also booked thru auto europe. Gold are aggressing in pushing insurance, threatening with a huge list of fees if there is damage, EG Engine 3500 when the max of the liability is 1500, lying by saying the car was new when it had 15000K on the clock. Saying they would block my credit card for 28 days. etc...They are the pits!!! Ditch them is what I would recommend. "
" We had a terrible experience the voucher was not accepted "
" Really un helpful- they clearly do no like working with youi "
" Service was excellent with no delays whatsoever in collecting the car. I would not hesitate and will definitely reserve my rental car with Auto Europe on all occasions in the future,as there were no extra hidden payments etc.applied. Summary:Very Very Satisfied. "
" Comments: Identical to above "
" Very unhappy. Excess Refund Program is a complete waste and all the exempt items are only visible in the "Terms and Conditions" which are written very small and not available when you are in the booking process. The car type/level was not available at the rental location booked and I was given lower grade car but the same price. Extremely unhappy and will book directly with Rental Companies in future as they tell you up front the costs and exceptions to insurance or "Services" "
" The car type/level was not available at the rental location booked and I was given lower grade car but the same price. Extremely unhappy. When I took the car out the bonnet of the car opened fully on the motorway and broke the windcreen and they made me take the blame even though they left the bonnet unlocked before I took the car. Will be using another company in future. "
" i noticed the day before collection, the policy regarding credit cards, phoned the helpline but was to late to cancel for refund so had to forgo the rental and lose my money. so will not be using your company in the future and will pass on to colleagues and friends. Booked a vehicle with hertz instead, should have done first. And they were cheaper. "
" as above did not take up rental.. "
" Yes very helpful and followed up booking with emails and made everything very clear "
" No complaints, everything was very smooth. Provided good car and no hidden charges bar Airport fees so.did not pressure me to buy additional insurance which was nice. "
" Best experience I've had picking up a car. Very pleasant staff and made everything very straight forward. "
" Very helpful and friendly staff at collection and drop off locations. Very efficient "
" In general I have found Auto Europe convenient, BUT There are too many additional charges and hidden extras from the various companies I have used recently (Firefly, Maggiore for example). Examples of hidden charges "taxes", "airport charges", a charge per KM when over a certain KM limit (Firefly), These charges should be visible when booking and be part of the AutoEurope voucher. Also, there are always charges for additional driver, it should be possible to add the extra driver when making the booking on AutoEurope and know the cost of this when booking. "
" Car was issued with the tank not full. I was told to return the car with the gauge at the same level. When I did this, I was charged for refuelling. This was a complete con. I ordered a receive full return full car. I did not get what I ordered and then was over-charged for this. I have submitted a formal complaint to you. Also the car was not clean when I received it. "
" Had booked Smile originally for my trip about 6mos before departure - last minute failure by AE to contact Smile to confirm my arrival time meant I was strongly advised to change rental companies. Fire Fly was proposed. They are located some distance from arrivals terminal necessitating a shuttle (awkward and delaying) in both directions. Got a car with extensive body work damage which was unsettling. Felt car was not full of diesel as expected but returned it full - filled it at the airport ENI service station. "
" Got a damaged car (body work) - Opel Corsa. Courtesy bus in both directions was not prompt - phone request on arrival and waited at designated spot for a significant time (felt like 30 mins) - waited at Fire Fly location on return for driver who failed to show and was driven by a member of office staff. This we timed to about 50mins from arrival time at Fire Fly location to boarding the courtesy transport for the airport. Would not have liked to have been under time pressure for flight. "
" Nice and friendly "
" Easy,efficient and friendly service as always. "
" Intreior of car was in very poor `condition`, stained seats and thorn carpet - only visable on leaving the darkness of the car park This did not bother me per se, but as this was not noted on the inspection report I was very uncomfortable on returning the car as I could have been accused of causing the damage. "
" It does exactly what it says on the tin "
" It does exactly what it says on the tin "
" Car was perfect.....basic safety issues need to be communicated through language barriers which can't be easy....maybe have a simple written check sheet ..say in English...detailing brake issues ..lights ..sat Nav conversion to English is a must...AND customers need to be made very aware of the dangers of entering Italian autostrada so...a bizarre experience...fore warned is forearmed.. "
" Car was overdue service by 6000km and Tyres were unsafe /worn - both pointed out to Scilly car hire - with no satisfactory reply or Compensation just caught in the middle of the two offices complaining about each other - never again hiring a car with Scilly car hire. "
" I don't know what dealings Auto Europe had with my car hire? "
" Very satisfied, efficient and no problems at all "
" Auto Europe were reliable and comprehensive throughout - I would book through them again, "
" Very efficient. "
" got car in Comiso Airport with 3/4 of fuel. when i was bringing back the car i put a bit less of 3/4 , the man on car park who collect the car say to me i will have to pay 10 euros, so fair enough, but when i came to the reception with all papers the girl charged me 50!!! euros. so i didnt have time to re fuel becouse of time flght so i did pay the 50!, this was my last car hire from here. "
" the car shuold be full with petrol when it comes to hire, how come i could know how much liters will take to fuel back to 3/4???? "
" Herta say I damaged their car when it was already damaged when I collected it. You may use my full name. "
" We recieved a Alfa romeo car at airpoet. There were a lot of marks on the car of which some were not in the sheet i went back to show the marks to the man and he came to look the car over and he said not to worry about extra and didnt mark them on sheet. The button on the keys didnt work so you had to open car with the keys which was fine but again the man didnt wsnt to put on sheet and again ssid it was ok. We were just concerned yhat there would be a problem when we left car back. There was no problem when we left car back. "
" A lot of people didn't know how much they were going to be charged from insurance company and that more than 800 euro would be blocked on the card. This should be more clear while renting the car. I know each insurance company has their own fee but you should find out and tell customers before they finalize the payment. "
" I was given a smart 4four, car that i hate. I know you said similar but similar was panda, fiat 500 but not that toy car. I asked at the desk if they could change it and said there was nothing else available. 10 min after the customer next to me is given a fiat panda so i ask "why" and they said it had just come in. Really unprofessional and no customer care. I waited at the car delivery place to see if something would come in but the office in the airport would give out all the cars without keeping in consideration my request. "
" Easy to use website. No problem changing car-hire company when requested. Easy to contact via phone. "
" Collected at accommodation rather than airport at no extra cost. Responded promptly when car suffered flat battery. Quick and easy processing of paperwork at end of rental. "
" Car I wanted and picked from the list shown was never supplied and this meant I had to pay for an upgrade as the car being offered as a substitute was totally unsuitable and could only carry two adults with luggage. Sneaky way to force buying an upgrade "
" Firefly were okay to deal with and no hassle collecting the car "
" The car I had been allocated would not start. The battery seemed to be dead. When I returned to the airport terminal to seek assistance, the office was closed and everyone was gone home. I called the emergency out of hours number repeatedly but there was no answer. I had to look for alternative accommodation at 10:30 at night and return the following morning to collect a replacement car. "
" I am dissatisfied because in case of emergency, the service was very poor an unreliable. When I returned home I called your customer service helpline because I was informed in the office in Bergamo that I was due a refund for one day. When I called the helpline I was told by the customer service representative that he was unable to process the refund but he did not inform me where or how I could apply for it and did not provide me with an alternative phone number or contact email address. "
" No problems. Good rate. "
" No problems. Everything went smoothly. Good not to have to pay for extra driver. "
" delayed by one hour collecting car need more staff "
" Have used Auto Europe before and very satisfied with service and price. "
" It was a little confusing - we queued at the Auto Europe desk - but were then directed to Europcar - otherwise the service was very satisfactory. "
" You indicated desk was in the terminal building. It is not. It is in a building 500m away "
" 6 clients were queued at desk. 2 attendants were there. One left so it took about 40 to 50 minutes to get to top of queue and process paperwork. This despite the fact that all clients had paperwork and so were expected. "
" CC charge of 264.06 just appeared on my statement from @LOCAUTO MILAN@ I left the car back FULL of petrol with no added damage. Car Park and were unattended so I left keys in office AS INSTRUCTED. I HAVE photographic PROOF. There is dishonesty involved here and it is disgracefull that you can allow this to happen. Look at my record, I use you all the time and this is not the first time this has happened...... "
" ABSOLUTLEY DISGRACEFUL "
" My experience with Auto Europe was excellent i would definitly recommend the company to my family and friends , "
" The staff where very friendly and professional and i got the car i requested . "
" The booking was handled by Hertz in the airport building. I was persuaded to take out additional cover at 25 per day to remove all excess on damage to the body of the car. When we got to the car, we found that there was already damage on almost every wing and door and there was nearly 110,000 Km on the car. Some of the damage was NOT marked on the documents, and I had to get a Hertz lady to agree to add the additional damages. Her attitude was that it didn't really matter because I had taken out extra cover and would not be liable. I thought that this was quite cavalier in attitude. Overall, I expect to get a fresher car for the cost of my rental - Hertz lady said then don't use Firefly but use Hertz!! "
" Mainly good response to queries, but sometimes not very clear responses and sometimes very delayed. "
" Keddy didn't exist, it was Europcar. And they very aggressively tried to upsell insurance by alarming me. "
" Straight forward, no problems "
" Good clean car, friendly staff. BUT: when returning our car to Pisa there were 3 or 4 other people returning at the same time as well as 3 or 4 people collecting their rented cars, all being serviced at the car park by only one staff member, resulting in unreasonable waiting times for all customers "
" Very easy to use. "
" Efficient, convenient and affordable. Hassle free service. "
" Approximately 3 hours waiting at the airport for the car. Very unsatisfactory! "
" Very satisfied with experience overall. I would recommend Enterprise. You could signpost your exact location more clearly both in Linate and Malpensa. Thank You "
" Lady on counter at Termini Station was very rude with us and too much waiting time as only one person serving "
" should be information with big letters the deposit required 800e the deposit required.The deposit required "
" service very unpleasant/afternoon shift.refuses to accept your debit card with deposit 800e.never again SICILY BY CAR. "
" Had 2hr wait in terminal to be served why can't paperwork be done online before arrival Dark when i got car difficult to check for damages staff gone home not able to report damages luckily i took photos cause tried to charge for damages on returning it "
" Very pleased with A E down the years. Web site excellent. Always efficient and friendly service when contacted. Not clear why this summer I could not automatically cancel my origional booking to take up a cheaper offer "
" Queued over one hour to get a car. The two young assistants at the desk were very slow and poorly organised. Not focused on their work. Waylaid by irrelevent questions relating to directions etc. while a large queue formed. "
" A 1 and a half hour queue just to reach the hire company desk.! I assumed I would be dealing with Enterprise whom I understand to be a large reputable company and not a local agent. "
" We dropped car back to Trevino airport but they charged us an extra 56 as we had a sat nav - "
" queue in brindisi took 25 minutes to clear. When we got served (very politely) we went to find our car, The signs were terrible, but as the car was parked outside the airport, on the side of the road it was always going to be difficult! The car was dirty and had many dents and scratches, far more than shown on the agreement. However, it was so far back to that long queue that we took some photographs and drove off. When we returned the car to Bari the staff tried to blame me for some of the damage to the car, but accepted my photos as proof that the damage was old. They did however tell me that there woudl be additional cleaning charge because of sand on the floor of the car. There will always be sand in the car after you go to the beach. "
" see above. Terrible. "
" Booking easy and straightforward. However the car supplied by Sicily by Car was quite old, with stained upholstery. My reservation is that Auto Europe use second tier suppliers "
" Car was quite old, with stained upholstery. Return was not great - I was asked to park the car the only space remaining, which was too narrow. I parked the car in the nearest available bay. The lady handling the return was was efficient, but visibly unhappy I hadn't tried to fit the car into a space too narrow. Old car, not a great return experience, and not that cheap either. "
" Had auto Europe documents but had hertz in small print??? "
" Perfect "
" Usually very good but I didn't receive my voucher in an email so this caused delays in collecting the car. "
" I made comments in the survey on my previous rental. I have not got any follow up from AutoEurope on what the problems I mentioned. "
" The bus shuttle pickup was chaotic. I had to call twice for a pickup and took over an hour to get to rental office. The car was not cleaned before rental. The office was very understaffed for the volume of business. FireFly is the worst car hire experience I have had. "
" It did not say that the fee paid was non refundable in T&C if you did not have a matching credit card to the driver. It did say it was a `condition`, but that it was not non refundable. When I called customer service to query this, I asked did this happen a lot and they laughed at me and said 'HAHA all the time'. "
" You should have it written that it was a non refundable payment in the section that says NON refundable. not above it. "
" Yes great - picked up car in Pisa no problem but on returning the car to Ciampino Airport - Rome..firstly we could find no parking space in which to deposit the car and then found the airport was a distance away which caused us great inconvenience. My husband had to drive us (me and 3 kids) to the airport with our luggage and then drive back again to deposit the car and come back to the airport again. You should warn people about this. "
" Good apart from the problems at Rome Ciampino airport. "
" Easy site to use Great prices! "
" Unlike others, they tried to sell insurance etc with no threatening behaviour! Nice staff. Very efficient "
" Excellent service. Apart from slow queue at office "
" More personnel needed at checkin desk "
" We arrived in Bergamo with 2 small children and our luggage to take our the rental of our car (which was paid for in may in full) Unfortunately due to the loss of our bank card a day prior to leaving we did not have a card with the drivers name. We offered an alternative card or cash deposit of 1,000.00 on the spot, both were refused. We were left with no option but to go without our car for our two week holiday. I emailed you and was given a lengthy response with regards to credit card requirements etc. As I'm sure you are aware, there are times and circumstances out of a persons control that does not allow the availability of a credit card, another option for a "deposit" should be available. A refund also would be appreciated. "
" Rep was very dismissive and unhelpful. "
" Lowest price guarantee is a farce "
" Very friendly, helpful and professional. Good value hire with cars just a little older than other known brand companies. "
" Smile changed their name and I was not notified about this change so I had to inquire about the identity of the service provider at multiple service desks. Once I found Maggiore as the right company everything was smooth and staff was very helpful. I had a very nice experience with the service desk and support staff. "
" Our car was broken into on our last night in Rome before we returned the car to locauto at fiumicino airport. Luckily nothing was taken but glass everywhere and seats down to gain access to boot/trunk. Luckily we had put everything in our hotel room earlier. Lost hours reporting it at the shopping mall and to the police "
" Very good "
" Excellent "
" They left items from a previous hirer (a watch,a set of car keys ) in the door of the car . "
" Due to a family bereavement we'd to cut short our holiday so we only had the car for 1 day before having to return the car back . However we are being charged for 10 days hire . I feel this is very unfair in light of the circumstances we found ourselves in . Very difficult to contact Auto Europe , no answer on the 1800 number and email response has been terse and short in that they are stating no come back due to terms and conditions . "
" The option to include a second driver should be included at the time of booking on line and it should be clear what if any extra charges there would be for this. For my next trip, I booked through AutoEurope, I made a small error in the pick up time, I immediately phoned AutoEurope to correct this and the agent tried to charge me 25 Euro "because the rate had changed", I refused to pay and cancelled the booking, then I went straight back onto the website and rebooked the trip with the correct pick-up time for exactly the same price I had originally paid. The agent was being sneaky and I didn't like that. I will probably not use AutoEurope again because of this. "
" Too expensive for a second driver "
" Auto europe called me 3 days before I picked up car to say I needed to collect by midday. I said that didn't suit as my flight would delay me. I organised pick up with rental company myself for 2 days after due date. I felt auto Europe where my very helpful. Price of car was good however. "
" Very satisfied. "
" Due to a long line for the bus form the airport to the car rental area we arrived at your desk 1 hour and 10 minutes after our flight landed. We were told our car had been given to someone else because we were 10 minutes late. There were five passengers and 5 suitcases. We were offered a Golf instead!!! Fortunately I saw something similar to what we ordered in the car park. As a result I will not be using your company again. "
" See above "
" Comments made during booking did not seem to be picked up by rental company despite me seeing them on the booking form. "
" The car hire (Locauto) company failed to take note of my comments in he booking requiring a GPS to travel to countries Slovenia and Austria from Italy. They did not inform me of any problems with this request but the GPS did not have maps of either Slovenia or Austria and we were delayed by an hour and a half while they tried to find a solution. The wi-fi system offered instead also did not work in the countries and so we did not get the system we paid for. Locauto now refuse to offer a refund. "
" Always the best fares on the market especially the 0 Excess packages. "
" Their check in process is a bit slow in FCO (far better in CIA airport) however in both their airports in Rome the staff is always incredibly helpful and cheerful :) "
" I was very satisfied with all my dealings with Auto Europe, and. I would definitely deal with you again "
" Very happy to suggest Sicily By Car. The staff were very helpful and accommodating. I would have no hesitation booking a car with them again. "
" Good. Easy access. User friendly. "
" Car externally dirty/ dusty on collection. Back bumper chipped and not included in initial inventory. Petrol tank dial never seemed to register full. Even though filled full tank on return was questioned re: this. Staff not friendly. Would not hire from this company again despite competitive quote. "
" Excellent staff throughtout. Very pleased. Will use again. "
" The only negative is that there was nobody in the enterprise office when we arrived in Bergamo, the door was locked and we didn`t know that we had to ring the "emergency" number on the door to locate the rep. This delayed us quiet a bit. If we had been informed beforehand it would have saved us a lot of time. Apart from that we were very happy with our car hire experience. "
" Rep, should be there to meet customers especially as the flight details are given at time of booking. "
" Auto Europe took full payment for the car with a debit card , but when i arrived in Bergamo they asked me to produce a credit card as security of 1100.00 Euro . As i hadn't got a credit card they refused to give me the car . I questioned the policy , they then said if i took out full insurance of around 440.00 Euro (ON MY DEBIT CARD) i could have the car . This in anybodies language doesn't add up .In fact its a SCAM . I wish to lodge a complaint in against Auto Europe , and want my money lodged back into my account . We suffered a very distressing start to our holiday , and put many hours onto our trip . "
" As above "
" friendly staff, offered us a choice of two cars and gave advice that helped us choose the right one. "
" Same good service as always "
" not too easy to find but transaction went ok "
" On arrival, I failed to find the Noleggiare desk in Venice airport. Instead I queued for 1hour at the auto europa desk. Their logo seemed to match exactly the logo of auto europe so I thought it was the same company. Obviously I wasted 1hour in the queue. Not a good start to my holiday. "
" More localised map availability at desk.vouchers for attractions recommended by as would be great add on.give cheap item to kids... "
" Great service.we arrived late.agent very helpful and also efficient.on return..simple process.forms done on the spot....exactly what it said on tin "
" 300 Euro charge for small dent on underside of front bumper not directly visible to non professional. Could have been there when I collected car and wd not have been able to notice it unless very careful observation. Very suspicious and dissatisfied "
" Excellent car and nice people to deal with. Very competitive prices. Happy customer. "
" The side slide door would not shut properly Van was not cleaned before we got it.. other than that i was happy but my passangers felt unsafe due to the door "
" i have used autoeurope twice recently and service very good no issues with them "
" i booked hertz because i thought they would be better than firefly etc but no, car not checked before me i noticed some issues and reported them and they found more after i returned the car of, scratches i hadnt seen. it shouldn't be my job to check a car, i have used europcar recently and all damage was noted at the start. i am expecting a big bill from hertz, sadly. "
" More expensive than what I generally get with europcars "
" little office, as return was quick on the opposite pick up times were quite long as several people were queueing. Overall good anyway "
" I really didn't appreciate being asked for another add on fee to reduce the excess for theft or damage. If the car is stolen, why should I have a excess of $1000 or $2000?, when I'm already paying a substantial sum to rent the car. This seemed to be just another way to squeeze more money out of your customer. When I returned my car, another customer was at the desk voicing his dissatisfaction about this also. I'd like your feedback. "
" They asked for the fee referenced above hence I'm dissatisfied. Other than the excess charge, I was very happy with everything else, this just soured my experience. "
" Dear Sir/madam We have been advised by autoeurope to register what I can only describe as an horrendous experience we had with Firefly at Pisa airport.As I am unsure how to go about this now ,I will contact you at the above number to outline what happened to me along with my wife and our two children.Briefly the car was booked in my name and paid for with our credit card which has my wife's name on it . When we presented to collect the card they refused to accept Antoinettes credit card. I offered them my debit card but to no avail. My wife had her driving license and so she asked them to book in her name and put me as named driver but again to no avail.After numerous calls by us as they refused to help we left five hours later in tears "
" Our experience with Firefly was a most awful one.We were treated like dirt.The man who was dealing with us was arrogant and ignorant.He refused to help us .He would not make or take a call to/from autoeurope. We made contact eventually with autoeurope who were happy to modify our booking but he refused to talk with them on the phone.He in the meantime rented out the car we had paid for to another person.He saw that my wife and children were visibly upset by his treatment of us but did not care. This was our first time in Italy and had to travel 120km to our holiday park and we were really frightened by this time.He told us to go away .Most of the other car rentals had no cars left.Eventually we got one from locauto at a cost of 400. "
" Good car, though I suspect engine dowrated for rental market....car slow to accel from standing start...not usual for a merc. "
" Helpful staff... And NIT as busy as the mainstream rental companies... NO queue :-) "
" No one there on morning of return until 8am, all other rentals open earlier "
" Check in slow but very pleasant staff "
" Absolute cowboys. They claimed over 250 for 2 small scratches to wheels. Avoid Locauto under all circumstances! "
" Bruno at ciampino airport patient,kind and helpful.will definately use again.all staff encountered very courteous and happy people. "
" look at they way things are explained by your local dealer "
" i asked for extra driver explained that i had full insurance and did not need any extra i asked to pay for it before i took the car and she said no i pay on return. they blocked 400 euro on my card i asked why they said it was for extra driver i said that i only have to pay 90 plus tax for the driver they said yes. when i returned the car they charged me 298 this was for the driver plus insurance which i had told them i did not need if i was allowed to pay at the beginning this would not have happened. i feel that the girl new this that is why she would not let me pay. i have always used HERTZ but don't think i will use them again. Regards A disappointed Brendan Daniel "
" Not easy to find due to lack of signage, look for the Maggiore counter. Friendly staff, car in good state. Returning the car was a bit difficult as there was no parking space available. We returned the car after 2 weeks of occasional use in the city and on the motorway with what I'd call a normal amount of light road dust and got hit with a Cleaning Fee - Now, that's a bit cheeky. "
" Hi process with Auto Europe was efficient and good. "
" Service with this company was absolutely disgraceful. First car was released with bald tyres on the rear. This was identified to the attendant who said it would be fine. Once driving the car a bad noise sounded from one of the wheels. Once I completed the journey I called them and arranged to return a couple of days later. No apology or offer of refund for fuel or tolls for the inconvenience from the representative. A second amount was then blocked from my card for the replacement car. The company are a complete joke and I would not recommend them to anyone. "
" I havent yet received confirmation that the price quoted on my reservation was the actual full price charged. This information would be helpful after the end of the rental period. "
" There was a delay getting the car, eventhough I was 2nd in the cue, however the Maggiore desk operator was very helpful. The car exterior was not fully clean and the left hand head light bulb was not working. I had to get it sorted when I returned to drop off family , in the middle of holiday. The return signage of return drop off was unclear. Otherwise the car and service were good. "
" Re-directed to Locauto. Very pleased with service. "
" Upgraded to a better car. Very pleased. Service at Linate Airport was excellent, both at reception and at car park. Look forward to using service again "
" Auto Europe provided Smile as the hirer. They were not obvious. we to Auto Europes desk Bari Airport not dealt with for some time 7 eventually directed to Maggiore, "
" When car was provided it was dark. I had a LED lamp & found chip & scratch marks on both bumpers, doors, panels & hubcaps. I returned to desk & the maintenance MAN AT THE DESK RETURNED with me to the car & acknowledged that the marks existed to me & my own 3 witnesses. He said these did not matter & Maggiore is not that type of company. To protect myself I marked up a diagram which my witnesses photographed. I do not know if there is an issue as I returned car to Napoli Airport at 6.30am & left keys in Maggiore box at airport so could not sign off . "
" Booked a family car in February of this year 5 months in advance only to be told on arrival that the rental company can only give me an economy size car as this was the only car they have left. I wasted 3 hours in the airport and a further 45 minutes on my mobile on a roaming tariff trying to sort this out only to be given a slightly bigger economy car. I was travelling with 2 young babies plus luggage and buggies etc and as a result we were all squeezed in like sardines. We had been travelling since early morning and were tired and hungry, the whole experience was very stressful and ruined the 1st day of my holiday. I am awaiting a phone call or email to explain why this happened and I am also looking for a part- refund on my booking "
" I was asked on check-in to Locauto. "Is this your 1st time using us?" Unfortunately it will be the 1st and last after my recent experience. "
" Car was very poor-no power but it was clio so... "
" Excellent. Very easy to book car hire. Best price available. No hassle website "
" Superb service. Very friendly. Easy to collect and return. Very reasonable cost for 2nd driver. "
" I am left very dissatisfied after my car rental simply because I felt I was in some way tricked into paying for zero excess that I did not need. I had a 1300 limit on my credit card thinking this was enough for the hire agreement only to be told at the counter that it had to be 2000 min. As a result I had to pay an additional 182 euro on my bill. I have used auto europe for the last number of years on my holidays abroad but will probably not use them again. the car was nice the people at the counter were nice but i felt the policy reflected a need for only 1300 cover on my card and not 2000 "
" Good efficient service, competitive pricing and easy to book. No hassle! "
" Excellent. Quick and easy check out and in. Pleasant and helpful staff. "
" There were two easily preventable problems that greatly bothered me. 1. My rental through you was with Smile cars, but they do not have a desk at Bari airport. There were queues at all the car rental desks and none showed a Smile. Eventually, I went to the airport information desk and they told me to go to a desk with an Italian car rental name I cannot remember. This issue lost me 20 minutes at the airport. 2. The people at the car rental desk did not give me any instructions where to find the car other than pointing in one direction. It took ages to find the car. Another frustration! "
" Read my comments above. "
" Car was not at airport as stated on web site there was a lot of confusion which left people late getting the car although the staff very very helpful. "
" 60 euro charge for very slight shortfall (about 5-10 euros) in fuel at car return due to delay on motorway because of an accident was a total rip-off. "
" I booked the car In Venice on thursday 4th June 2015. The assistant at the help desk at the airport was very helpful and friendly. Iv'e been renting cars in Italy for the past 8 years and he was the most professional and friendly, even whenI dropped it back he was the on Monday the 8th June, no problems, keep up the good work, customer service is a priority in my books. "
" Efficient and good value. Second driver should be included free. It can make driving safer, so should not cost extra. "
" See above re second driver. "
" They were ok. However. at the airport, they offered extra cover in case of the car needing to be towed to a garage in the event of a breakdown. It was 28 Euro for the 11 day rental. I was tired after the flight and accepted to play safe. On reflection I am not sure it was what I needed. Also I wonder was it even appropriate to offer this type of cover. "
" You're doing a great job!!! Saved me thousands! "
" Better signage at parking their area. "
" You're doing a great job!!! Saved me thousands! "
" Better signage at parking their area. "
" i have being using Auto Europe for a number of years and have always found them to be very good "
" Yes they were good. I went straight to the car depot as the directions inside the airport directed me and others to the outside depot. But we had to go back to airport to check in. Also the armed guards was a bit off puting; but I guess thats Catania "
" Too much form filling, Could make the process of registration a little simpler, by sharing the contact details already given to AutoEurope. "
" Easy to use "
" Very good value "
" the registration process runs fast enough but the choice of car you see in the advert is not the cars that you are given at the point of rental. rented a golf and given a fiat 500. not quite right. size wise way off. "
" wrong car given but to late to change. "
" the registration process runs fast enough but the choice of car you see in the advert is not the cars that you are given at the point of rental. rented a golf and given a fiat 500. not quite right. size wise way off. "
" wrong car given but to late to change. "
" Excellent car hire booking "
" Excellent service from Hertz including an upgrade to a superior car which was greatly appreciated in the bad weather conditions "
" Excellent car hire booking "
" Excellent service from Hertz including an upgrade to a superior car which was greatly appreciated in the bad weather conditions "
" Easy to book "
" Friendly staff "
" Everything was very good and staff was polite and helpfull will us Auto Europe again. "
" Very good and very efficient will use Thrifty again. "
" reliable service. Maybe do a few more promotions in Italy! "
" I asked for and got a diesel car this is very good. Service was very pleasant and helpful. Before 8:00am the rental office is unattended and there is no shuttle bus (this applies to all companies at Ciampino Airport). This is too late if you are going for an early morning flight. "
" Very good "
" Very good "
" Autoeurope provided me with a great deal which was far better priced than that available from the rental providors. "
" Hertz should check their cars for cleanliness and condition much more closely before handing the keys over to a customer. "
" Initial booking fairly easy although wasn't expecting the cost of the rental to be taken at booking time but rather at the return of the vehicle to the rental company. "
" A number in the queue at the rental check-in desk in Linate although it did move relatively quickly. The selected car was available (A-Class auto) but was an older model, had a higher mileage than I'd ever seen on any car I'd rented previously and had a fair amount of damage, scrapes and scratches on front and rear bumpers and three of the 5 doors. Unfortunately I added to the damage by denting the bonnet and awaiting my fate as to what finally Thrifty are going to come back with. They have already taken 1200 from my card which seems excessive considering all the other damage to the car. I'm assuming that they'll not take this opportunity to fix all the damage at my expense while on my 'rental' so to speak. Mechanically it was fine. "
" It should be possible to specifically request a diesel car. Some renters do have diesel cars in the compact category, some do not. Diesel cars should be more widely available. "
" Very happy I got a diesel car, but I had to wait 45 minutes for this. Generally they are better than some other renters "
" Very helpful staff and excellent service. "
" Very helpful staff and excellent service. "
" the rental was hassle free.the car was in mint condition "
" the rental was hassle free.the car was in mint condition "
" Much better experience this year than last year with rival operation . The staff on the ground were both pleasant and helpful. Arrival and return were reasonably speedy. "
" be great to have option to book exact car type "
" Too much time taken at the desk to complete paperwork. "
" Good "
" Car hire went perfectly. No complaints at all and a great price! "
" No complaints at all - they were friendly and efficient. "
" seamless process "
" very simple and helpful "
" your website is very easy to understand "
" excellent value for money "
" first time using auto Europe so I was a little weiry but I am absolutely delighted with the price and entire set-up. I will certainly use them again and will highly recommend this company. emails from AE were very fast and initially I had an issue but was addressed promptly and very very efficiently. "
" no issues what so ever. auto Europe saved me over 100euros when renting from europcar and they gave me a brand new audi a3. totally satisfied and will return "
" I find Auto europe very good to deal with "
" The car we had was so bad. There was alot of marks and dints on the car. When I got the paper work for the car there was no marks on the parperwork. When questioned this I was told to go the the person in the firfly hut and get him to mark it on the paperwork. When I got to the hut there was nobody there. I waited 15 minutes and nobody arrived. I took photo's of the marks just to cover myself. The aircon did not work at all. It bearly blew out air and it was warm air at that. The cluch was very bad also I found it very difficult to get the car in gear. I thought it was going to break down on me and when driving up a hill I had to do this in second gear. I never had a car as bad. When returning the car there was nobody there again @ 9am "
" easy to book, great price. Car was a bit old and bumped but that seems to be the norm in Rome. Very happy overall "
" Car was a bit old and bumped but that seems to be the norm in Rome. Helpful staff. Very happy overall "
" When making the booking I found the Auto Europe Agent to be extremely helpful, courteous and competent. I would have preferred to have been charged the extra Insurance cost when making the booking rather than having to pay an extra 60 euro on arrival at Thrifty Car Rental in Bergamo, as I had asked the agent if I was fully covered for Insurance. "
" Apart from having to pay 60 euro for Insurance I was otherwise happy to deal with Thrifty. The Agent spoke good English and there was no undue delay in processing the transaction. "
" More flexibility regarding early returns and changes to rental agreements for loyal customers would be nice "
" Very satisfied with the service however the citroen C1 is THE WORST rental car I have ever had. The 107 beats it hams down. For the same rental price I would go with a different company who could guarantee that I would not get a C1 "
" The Car was a Hertz and the price was very competitive and was a free upgrade the service was quick But I had trouble finding the desk in Milan Linate - there is a separate company AutoEuropa and I spent 15 mins in the wrong queue "
" The Car was a Hertz and the price was very competitive and was a free upgrade the service was quick But I had trouble finding the desk in Milan Linate - there is a separate company AutoEuropa and I spent 15 mins in the wrong queue "
" I always use Auto Europe and find them consistently reliable. "
" I was very dissatisfied and will not use this company again. Due to a high deposit requirement (over 2k), I was effectively forced to take out and pay for full insurance with the company. My credit card limit is 1.5k. I offered this and to fund the remainder through cash, or visa debit, or my wife's credit card, but the company refused all these (advising they could only accept 1 credit card in my name). This was at 10pm at night. I was forced to buy c. 200 full insurance which I did not want. I complained to the company but was told there was no other option. The car was fine but this is the first time I have ever had an issue having used AutoEurope regularly for a number of years. Regards, Cathal "
" We had a problem with the rental in Termini but the customer service from Auto Europe was fantastic - we received a full refund, which was great service. Thank you. "
" Staff were very unhelpful and no alternative to a credit card deposit was offered. Staff member on duty was on personal phone calls both times we dealt with him. Terrible experience. "
" Hi, My drop off at Treviso airport was difficult as there was no signage on the nearby roads or at the airport. Also, the location on the Europcar website was incorrect. I had to ask several people for directions and thankfully eventually found somebody to point me in the correct direction. Also, I was expecting to meet a Europcar employee at the drop off point but that wasn't the case. I had to drop off the car and then go into the airpot to drop off the keys. That was unusual for hire cars and thanfully I found a nearby Hertz employee who told me the process. But otherwise the service was good - good value, nice car, easy and quick pick-up. Liam "
" Nice car, easy and quick pick-up. "
" I choose my rental on the basis of having full no excess insurance and that the driver and card holder was not the same person. On most outlines on line this was apparent but not on the one I chose, this meant at collection I had to add the card holder as a driver. Had the card holder not had a driving licence with her or had not been present this would have caused major problems. Yes the fact was in the t +cs but as you know there is a lot involved in planing a trip and i missed it in the overall. So this point might be more clear over all suppliers and not just most. "
" I think the extra charge for refuelling is excessive, given that we returned with just a "few Euros" short of a full tank. The last station on our way back to Bologna was outside the city. Also the return journey is often under pressure and still on unfamiliar roads so two stops for fuel is a lot to ask. I would be happy to take a seven eights filled car and return. This would work well and I think most people would be very happy to take an almost full car and be sure that it would be correct when returned, even if it was a little fuller than when collected. "
" Always get great service from Auto Europe, "
" Excellent service,The gentleman on the desk at ciampino was so helpful,the whole transaction was fast trouble free,and on return same gentleman check us in fast and efficently.five stars all round. "
" My experience with auto Europe was very good - as always. My experience with the rental company less-so. "
" Shocked by the quality of car Hertz supplied. VW Golf with 70K kms in very poor repair. Engine failed within 24hrs and went into limp home mode. Hertz very unhelpful with replacement. Required that I drove (at max 50 KM/h) to the nearest airport. And then tried to downgrade us from a Golf to a Punto. After 4hrs of travel / waiting we got a similar class car (Brava) with 98K kms and some frontal damage which they insisted was cosmetic (the front headlights projected very little light). Overall: We were made to feel like it was our fault / problem. I would not rush back to Hertz again. My previous experience with AutoEurope and Goldcar was so much better. "
" I wasted more than half an hour as I mistakly queued at Auto Europa desk, instead of going to Locauto desk. Please make much more evident the Renting Company name on the on the voucher. "
" Staff was really kind and professional. they came to collect the car at the front the airport, which was really appreciaed as I needed to handle a lot luggages, stroller and carry my daughter, under the heat. tnx "
" I found it impossible to change my car collection time on your website- seems to be a problem with it. Maybe check this out "
" Happy with speed of service and with the condition of the car. Returning the car was dealt with efficiently in a friendly manner by the staff involved "
" Very efficient, good price, good service "
" Quick and efficient pick up, the car was in excellent condition and all staff very helpful "
" Needed to ring re confirmation and turned out that chosen model (estate) was not available after all. However, guy in American call centre (Jonathan) rectified matters speedily. Why not use an European call centre for Auto Europe? "
" Efficient, fast, couldn't be better! "
" Efficient and reasonably priced "
" The lady in the Catania office had poor English which made it hard to ask questions. She seemed to just wish for us to take the car and be on our way. Other wise the rate was very good for June "
" "Wheel damage and windscreen breakage not covered but you can cover it for 6 per day" This is the sort of stuff we have to encounter when we rent in Italy. This should be made clearer at the time of booking. The staff try an sell us things we don't want: upgrade to BMW; extra insurance etc. We could have done without this sort of hassle. Also confusion over whether to leave back full or empty. Other than than it was an improvement on previous experiences with other companies Thanks you. "
" You have to be careful to get all the damage noted on the car before you start off. All pretty good though. Staff helpful and professional. "
" Great value and service worked very well "
" Great and efficient service, with one big exception. On arriving to pick up the keys we were told our car had been in an accident and had been damaged. They said they would find another one but they didnt have another automatic. We were given a car with a smashed in rear side bumper above the wheel arch. It was fine to drive but when we had any passengers in the rear seats the wheel arch rubbed on the wheel. We had a terrified return trip thinking the wheel might puncture on the motorway. "
" Once again I booked the cheapest car that I found on the internet "
" I normally go for the cheapest option but this time I had to pay an extra 72 (full insurance) in order to get the car. Basically the plafond of my credit card is 1700 and Firefly holds 1610 in case of damage...the cost of my rental was 90.67, that means I could not have the car for 67 cents beacuse I was exceding the limit of 1700.00. "
" the service from AE was good - i had a few queries and the customer service that i talked were excellent and efficient. "
" the car itself was good but the petrol policy a bit of a bitter pill to take - i didn't mind the policy but what they charged for a full tank of petrol was high relative to what it would cost at the petrol station "
" Should be provided more details on rental cost. I.E., I choose not to have the full insurance, but I couldn't because to do so my credit card must be blocked for about 1500 euro which were not available on my credit. Therefore I had to pay 30 euro more for insurance to lower my c/c temporary charge to 280 euro. "
" Should be provided more details on rental cost. I.E., I choose not to have the full insurance, but I couldn't because to do so my credit card must be blocked for about 1500 euro which were not available on my credit. Therefore I had to pay 30 euro more for insurance to lower my c/c temporary charge to 280 euro. "
" It would be an added advantage when taking Excess Charge Insurance with Autoeurope if this could be advised to the car hire company and thereby avoid a credit card debit being created by the car hire company. "
" Locauto insisted on taking a E1600 debit on my credit card to cover Excess and Fuel. I felt that having taken Excess cover with Autoeurope that the amount was too high. "
" I feel that you should explain the responsilities, of the person hiring through you, in plain comprehensible language. This would include what do in the event of an accident, damage to the car and the procedure on returning the car. Tim "
" We had to quey for 90 minutes at there desk in the airport before we got our car. Nobody there to check the car out and we spent sometime looking for their rep to have the car checked when we returned it. All a little too stressful. I would not use them again unless I had to. Tim "
" Not very clear who the local car rental company was. Needed print out of rental voucher, wouldn't accept digital copy on iPhone - hadn't been made clear in correspondence "
" Very slow at pick up. Not easy to check vehicle for marks/ damage etc. nobody to check vehicle at drop off. "
" Excellent agent in Grosseto. Could not have been more helpful "
" Fantastic and helpl agent in Europcar. "
" none "
" clean interior of car before rental. "
" The people were friendly, pick up was quick, car was in good shape for the most part. It was a little dirty inside but not very bad. "
" Same as above "
" Simple, easy to use and reliable. Would like to see a loyalty system with discounts for multiple use "
" Simple and hassle-free check-in. This Punto was MUCH better than previous cars I've had from Europecar "
" everything ok "
" we were waiting about 15 minutes for counter service,because office was closed.we get tyres chains and they was broken "
" Website easy to use. Should offer more genuine discounts and offers. Often the "offer" price seems to be the same as the standard price. "
" Check in very easy and quick (they had all my details from a previous trip) it only took seconds. This time they had the actual car I had booked (last time I got a poor substitute). Return was easy too. Why do no Italian rental cars ever have fluid in the windscreen washers????? "
" would recommend to stop the empty tank idea...its just a rip off "
" would recommend to stop the empty tank idea...its just a rip off "
" It's not 100% clear when booking a winterised car that there is not an additional charge for winter tyres etc "
" Sometimes it appears that discounts offered on promotions are no cheaper than the standard rates. This is dissappointing "
" Didn't get the car I ordered, but got a Twingo instead (from the same class). This is a poor substitute, a generally gutless car with bad gearbox and very small boot. "
" good rate, everything operated smoothly. "
" everything operated smoothly, not a great selection of child seats though. "
" Always get the best prices available . "
" Cars may not always be in the condition you would expect from a big brand like Hertz. "
" Close to airport building. Car recieved and returned very fast. Quality car. "
" lovely car,Peugeot 107, helpful staff "
" Online booking no problem all documentation sent to my email account. Very satisfied. "
" After arriving ontime to Milan Bergamo I had to wait 1 hour before I received the keys to my rental car. Advantage had only one person looking after everyone that morning.. This could have been avoided if the Advantage company put more personnel on the desk. Not sure I would go with them again even though they have the best prices available. "
" I have used Auto Europe on several occasions, and I have always been happy with the outcome. "
" There were several marks and scrapes on the car that were not noted on the contract. I brought some to their attention but would be concerned that they had not examined the car carefully before renting it to me. "
" Very Satisfied. Good price "
" No problems encountered. Pleasant staff and fast checkin and checkout at Milan airport. "
" very good value ,good quality car "
" I've used your service on several occasions and found you very reliable. "
" I've used advantage before and found them excellent. On returning the car I found the staff very helpful and pleasant. However, when I arrived at the desk on Friday night 27th there was no one there. A sign gave a number to phone with no explanation. When I called the number the lasy who answered had no english and hung up on me! I was very stressed as I was late for an appointment and i had no Italian. I rang again and a man answered and said he would be there shortly. He was not very friendly and when I pointed out that the woman had hung up on me he just shrugged. The car was in marvelous condition and excellent value but the delay was most unfortunate and I may not have had a cell phone on me or credit to use it abroad. Worrying "
" Very user friendly process. Even for making amendments to the rental period. "
" Very efficient & good value "
" Very helpful & professional "
" When we arrived there was a very long queue at the Thrifty desk. One of the reasons was that a person ahead of me had not printed out their voucher and the desk could not accept their voucher without having it printed. So, they had to call your office to request it to be emailed to the desk. Guess what... I hadn't printed mine either. I am so used to having voucher codes etc. (even boarding passes) on my phone being accepted that I rarely print anything out these days. It would be worth forwarding an electronic copy of each voucher issued to the desk before the client arrives. Another reason for the queue was that thrifty more clients than other companies because of your prices. "
" See above and... The Thrifty staff were pleasant when everything was in order and the staff at the car pick up and return area were friendly and cheerful. "
" system should be capable of storing information such driving license etc "
" For the autoeurope service, nothing to say: perfect. "
" All the people at thrifty were moody or rude, and i met 4 people. A smile can change everything. For example when i asked were was the car, a man just answered "push the key button and you will see the lights... In a parking with more than 200 cars... 15 min to find it. No "hello" or "goodbye", really for a customer service, italian thrifty is shit. I already rent in thrifty Ireland, it was perfect. Italians need to be educate about their services! But the car was clean and brand new that was a very good point. "
" It would make booking easier if the prices for accessories, such as child-seats, were visible before actually making a booking. The prices for these accessories can vary a lot, affecting the final price. "
" Great price, good selection, efficient service. "
" Great service, friendly staff, got upgraded. "
" Love the idea of being able to cancel free of charge and am really impressed with the insurance schemes on offer. "
" Very slow reception area a long wait to process car rental. Once through that hurdle, car in very good condition. You should really check the fuel level on car and report any discrepancy to staff prior to driving away. Make sure you book your insurance online as to top up in Palermo is very expensive. "
" Improve the car return process at cagliari and inform customers at the start of rental of the return process "
" as above, same company "
" Should advise customers of potential busy periods - was over 2hrs waiting to collect car when arrived "
" No problems with service when i was dealt with but long delays "
" Very helpful I would use this company again . "
" Excellent again. I have used service 4 times, always good. "
" A queue initially when we arrived but we were very efficient and politely dealt with. "
" excellant car ford mondeo "
" very good and very professional "
" All went very well. No problems. Quick service compared to other carhire companies we have used. "
" As above. Very good. "
" Met a wonderfully helpful lady at Lamezia Airport at the AVIS desk, both on arrival and departure. She is a true professional and a wonderful person to represent you. You should value her greatly. "
" See above "
" Desorganized; more than 1 hour on the queue for the car "
" No problems, but would like choice of diesel due to petrol prices in Italy "
" Excellent car very economical "
" Please advise clients the name of the rental company in advance of booking. I would not use Advantage again. "
" Advantage made hard sell on their total insurance cover for theft & collision damage. I took their insurance in addition to the cover that AutoEurope offered. However in restrospect I should have declined. "
" Exact location of the shuttle pickup point when we arrived at the airport would have been a plus and avoid us to paid for taxi. We went to the bus stop 9 on arrival level when the pickup was on bus stop 9 at the departure level, what we found out when we brought the car back to Advantage and been dropped at the airport. "
" Exact location of the shuttle pickup point when we arrived at the airport would have been a plus and avoid us to paid for taxi. We went to the bus stop 9 on arrival level when the pickup was on bus stop 9 at the departure level, what we found out when we brought the car back to Advantage and been dropped at the airport. "
" good "
" clearer directions to pick up point. "
" clearer directions to pick up "
" The staff at Palermo airport were very efficient and we were on our way with a mininum of delay. "
" after reading in the terms and conditions that the extra driver fee would be max 58.80 euro for the 3 weeks of my car hire I was quoted 168 euro at the desk in Catania,which I refused to pay.A person from budget contacted me the next day and quoted me 35euro to be paid at the end of my rental.I agreed .when I went to pay ,the amount had mysteriously ballooned again to 108euro. I questioned the amount and showed them the email in which i was quoted 35euro.Budget then backed down and I payed 35+vat which came to 43.50. If I had not been so persistent I would have ended up paying a lot more than first told and I strongly feel Budget was just trying it on.Lucky for my English and Italian. Other tourists are taken advantage of. Dissapointing "
" the sat nav we rented for 15 a day said it had not been updated for 19 months when we turned it on, i pointed it out as I returned it and the attendant simply shrugged, smilled and turned away, it was a waste of 75 as the maps were not accurate and did not provide directions so we went old school and went with the signs, no problem getting there but we did end up taking the scenic route "
" Not a great helpline "
" Very friendly and efficient "
" Great service, your agent was certainly busy, a bit overloaded in that trailer, but did a great job of tending to the customers. "
" Easy to book,x good rates and great service "
" As always Auto Europe were great to deal with, booking went smoothly and I was kept informed by mail, will definitely use again. "
" Agreed to leave car back with full tank of petrol, was not informed that there is no petrol station on the approach road to Malpensa airport from at least 5 miles out, ending up with me being charged 75 for half a tank of petrol for a renault clio. Nobody available at the car pick up to go over the car for scratches,dents,etc. Had to make a note of them and go back into the airport terminal desk to notify them of the damage already on the car, didn't come out to check the car, took my word for it (I think it was noted on the computer). Signposting on how to get out of Linate airport from car hire park very bad, as in virtually non-existant. "
" Refused to honour excess advised by Autoeurope in contract. Insisted on applying their standard 800 excess instead of the Autoeurope advised 400. I would suggest that Autoeurope cease using them for rentals in Rome as they reflect poorly on Autoeurope. "
" The company upgraded my car choice without me asking which was unexpected but gratefully accepted!! I would definately use this company again! "
" Would like to have a second driver included in the rental "
" Very polite did the job "
" Very easy to deal with. Hassle free. "
" My second time with Maggiore and both times have been first class. "
" This was our 2nd year to use autoeurope and no problems anytime "
" Fast and efficient "
" I was hiring an automatic car in Italy, and also wanted to drop it off at a different destination, so this probably limited my options. The website kept returning options that looked good, but a day later I'd get an email saying that the car request could not be fulfilled. Then, a travel discussion site on the Web suggested that I phone Auto Europe directly, and sure enough a very helpful guy was able to sort me out with a car. Not sure why phoning should get a better result. Nevertheless, happy with the service. "
" Staff very friendly & helpful. Car was old, had not been cleaned. Car had many marks & scratches, none of which had been noted by Advantage, we had to point all out to staff when collecting car. "
" can you go any cheaper on rental price???? "
" very helpfull at desk. "
" I wasn't expecting to get an 8-seater vehicle because it was actually very big when it came to parking it but overall it worked out ok. "
" Overall I was very happy as I would have been previously when I used them. Service was fast and efficient both sides. Although on return I literally just ran and left the keys in the office while the Avis lady was grilling another customer. I could not wait as I was running late for my flight. Possibly the incorrect thing to have done but the only option in this. As I did not wish to have to wate ten mins goin through everything with her or more waiting and in doing ao missing my flight. "
" Fast return I am not a nervous driver but maybe warning tip given in relation to crazy Sicilian driving. "
" The staff at Pisa were very friendly and efficient. "
" Have used you 3 or 4 times now, very happy with service and pricing. Keep it up, well done! "
" Maybe the end of a shift but the lady at the helpdesk was very cold, sign here, here and here....goodbye!! Not very helpful in helping to directing me to Genoa "
" Yes everything fine except that when we returned to Verona at 5.15 pm the office was closed! We had great difficulty about where to park the car. The gentleman in the office in Verona, whom we met when we rented the car was very efficient and a thorough gentleman. "
" great price on vehicle and service. "
" reliable car and user friendly service "
" The lady we dealt with was more than helpful when we collected the car. Very friendly and professional 10 out of 10. "
" The guy on Europcar desk was the most friendly and helpful car hire guy I have met. Got the holiday off to a great start. Brand new car . return efficient no waiting even noticed I had left my sat nav bracket in car. Good experience overall, only thing not signed very well coming out airport didnt realise had to get a shuttle bus. "
" easy to use and effective, good price "
" good check in staff, car as specified, "
" Had to wait in a queue for 2 hours before being served. Once I was served everything was fine but the waiting time was excessive. "
" Booking experience very good. Called Emergency Line for info on paying parking fine & was helpful and directed us to local help line number . Local number, however, was friendly but gave incorrect info. We were told fine could be paid at any post office. When we tried to pay at local post office we were unable to. Overall though, very good service! "
" We were waiting a very long time in Alghero airport for service. 3 people in the booth and although there was a very long queue only one staff member was dealing with the bookings. There was diesel in the car for only 8km of driving, and as it was a Sunday the nearest gas station was 5km away - not exactly leaving any room for error on the part of the tourist!! After going BACK into the Thrifty office in the "Arrivals" we did eventually get a staff member to escourt us to a gas station and fill the car. Upon returning the car, we were again left waiting for a very long time. There was no staff member at the return carpark. We returned the keys at "Thrifty" office and waited for 40 minutes for the car to be inspected, after being told 15. "
" really happy with the car the staff were fantastic quick return and not bad collection very good infect.if you could get the system like they have in the us where the key is the swipe and that way you can swipe the key.if you are retuning late you are charged the extra and this way the key can be dropped in a box or left in the return yard "
" brilliant "
" Very keen price. Had by far the best prices of all sites visited. Web site very easy to surf. "
" Excellent friendly efficient service. Car very clean "
" the irst car i got would not charge my sat nav and i only discovered this a mile out the road. was no problem to go back and get a replacement car which was bigger and better "
" Excellent "
" Friendly & helpful! "
" The on line booking service was excellent. However I would not be happy with the service of the actual car hire company. "
" Europcar provided me with a car that had a dirty exterior. I had to wait in the airport for my friends so luckily when the clutch went in the car, it was in the airport. Staff were extremely grumpy at the desk (forecourt staff were pleasant) and I was treated as if I was a nuisance. I was going to a wedding in Lucca and had to leave promptly. The next car provided was alright but no water for the windscreen, no checking of the car. A dreadful service. I would strongly sugggest you do not use Europcar in the future - disaster in terms of custoemr service. "
" We found Auto Europe very satisfactory. Would definately recommend to a friend, and intend to use them again. "
" We found Europcar outstanding. Pick up was swift. The car was top notch. And returning it was a breeze. Fantastic service. "
" Long queue at desk when arriving to collect with only one assistant. "
" all good ;] "
" happy :] "
" Hertz service desk in Milan Linate Airport extremely helpful and informative. Only issue was not enough staff to deal with customers and had to que for 30 minutel approx before being dealt with. Two members of staff on and five customers in que before me. "
" . "
" Targarent were able to give us a better car when the first one was not acceptable "
" I have used autoeurope a few times and the service provided and value have been excellent. I like the new look to the website. "
" Great service from Hertz at Pisa, offered other car options on the ground but declined. The block on our credit card was only 250 euro which is great as it didn't tie up our card. Staff were friendly. "
" No return agent to receive car at depot. "
" when picking up a hired car i think the agent should show you a picture of the new speed camers which are all around the lake because other countries have different style and shape my friend met me at bergamo airport and showed me a photo of the speed camera you must allow for all nationalites "
" ok very good "
" Counter staff allow anyone to skip the queue! "