AUTO EUROPE ITALY Car Rental Reviews

PISA, IT - Reviewed by RONAN - 17 September 2025

" Wouldn't book with company again "

" Lady at the counter insisted I took out a further insurance policy stating that I've there was one mark on the car I would be liable for €1800 or if the car was stolen I would be liable for €2000. Even though my voucher stated I had full insurance "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PETER - 12 September 2025

" i have found dealing with Auto Europe generally to be very satisfactory over a long number of years. "

" This experience was good but has not always been in Italy, both in Fiumicino and Termine station in Rome "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by MICHAEL - 11 September 2025

" Didn't get car preference I booked from Autovia but something similar, not a great car which had a lot of dents and scrapes, radio Didn't work well "

" Easy booking and very easy to amend booking if needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TRIESTE, IT - Reviewed by GERALD - 10 September 2025

" very satisfied "

" The car was not clean inside or outside "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by STEPHEN - 03 September 2025

" These car hires should be thoroughly checked before they are given to customers. "

" The car I got was extensively damaged. There was a warning light for service on constantly. The front right tire was low on pressure. The inside and outside of the car was not clean. When I returned the car I was made feel like it was me that did all the pervious damage, this was time consuming and a poor service. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MILAN, IT - Reviewed by GEORGE - 02 September 2025

" . "

" Felirent in Malpensa are located out of the airport so it was quite confusing to find them. They offer a shuttle service but you have to call them. The car was in decent condition, not very clean, with the right mirror broken and needed service. They try to charge additional costs on top of the agreed fee. For example, they claim they do not recognize the insurance I had booked from Autoeurope and claim i should add an additional insurance from Felirent. I had booked an additional cost of 7euro per day for traveling abroad and they charged me 15euro per day claiming their catalogue changed. They also charged 10euro cleaning fee. On the drop-off they said they should charge a penalty of 25euro for 4 liters of diesel missing from the tank plus the value of the diesel. At least they proposed a gas station near by and i drover over and filled the missing diesel. Also, they check very carefully in order to see any damage and charge it. The drop-off process took more than 30 minutes. Overall, I would not recommend them as the feeling you get is that they try to trick you. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 6

ROME, IT - Reviewed by EAMONN - 30 August 2025

" They didn't put a block on my credit card like other companies I've used. One company wanted 2000 block on my card, another 1800. I took out my own collision waiver insurance with AIG for €23, that covered 1800 excess damage locauto required in the event of an accident, that waiver insurance with locauto was much more expensive, over 100 I recall. Locauto examined the car with me on pick up and pointed out several damaged. I pointed out 3 marks not recorded on the damage report. Thanks agent told me you could accumulate 3 marks under 5 cm during the hire and they wouldn't be counted as damage, but I noted them anyway. I was emailed the agreed damage within 15mins. When I dropped it off the agent did a quick check of the car and said it was not damaged and I received the agreed drop off damage report again within 15 mins. I havent had any correspondence from locauto since but u never know if there are outstanding speeding tickets on the way "

" Had to take a ticket to get to see a rep. The ticket began with a letter and then a number, mine was L019. That put u in a queue to see a rep that was servicing 5 sub rental companies, locauto, Alamo, national, Enterprise, drive. It took 1 hours 12 mins from I took the ticket until my ticket number was called. I was the third locauto customer, L017 and L018 were ahead of me. In the interim there was about 10 or 12 customers for the other sub rental companies eg E009, E010, M011, M012, etc. this was most annoying part of the hire process. Thing was, there was customers who stood for 10 maybe 15 minutes, thinking they were in the queue and when they approached the agent they were asked for their ticket and they had none, then they had to go and get a queue ticket, then after all that wait their turn in the queue. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 29 August 2025

" ? "

" Smooth efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KEVIN - 28 August 2025

" Would recommend auto europe and noleggiare. Staff were pleasant and process was smooth "

" Very smooth pick up and drop off - very happy "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by MARISA - 27 August 2025

" Everything us possible once you pay the extra. "

" I had to pay an extra €400 to use a credit card in my married name. Also I'm waiting to be imbursed after bringing the car back. Not a happy customer. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHELE - 26 August 2025

" Excellent experience overall, super friendly agents/staff at desk. "

" Very happy with prompt and friendly service. Locator had no issues with a debit card payment, I will be returning as a customer. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ENDA - 26 August 2025

" Worst ever experience. Autoeurope need to remove these suppliers as it is ruining your good name. "

" The car had a lot of superficial scratches. Although it was a tiny car we had to stand in the 35 degree heat for 15 minutes whilst each scratch noted. On returning the same 15 process resulted in some tiny scratches being identified as new. I confirmed they were not new and ECH employee asked me to sign form so it could be entered into their system. I did sign only because he confirmed there was no monetary impact of this. They then sent me a bill for €350 that I now have to dispute. Ridiculous treatment. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by MAEVE - 23 August 2025

" Very poor screening and clear lack of interest by auto Europe in ensuring a quality experience for customers. Wish we'd booked with anyone else at all and avoided the hassle. "

" The company is a sham. When we returned the car they claimed we caused a preexisiting mark on the rear bumper. The mark was farcical, a friction mark from someone taking a bag from the boot most likely, no dent or scratch, and charged us 634 dollars for "repairs". Clearly a pattern of behaviour as all the company reviews say the same thing. Was a complete scam and have instigated a chargeback with my credit card. Very disappointing and stressful end to a holiday though and you should not have such disreputable companies on the site. Have never experienced the like before "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by BARRY - 19 August 2025

" Everything from auto Europe was vey good. I would have no complaints at all "

" Everything was good except for the condition of the car. There were a lot of dents, scratches all around the body work. We had to record a video before accepting the vehicle and whilst the processes around pick up were quick and easy I did have niggling doubts that we may have been held responsible for pre existing damage as there was so much of it. In my opinion the vehicle is no longer rentable quality. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by STEPHEN - 19 August 2025

" We would appreciate if you could look into this and organise for a refund from either auto Europe or europcar as we paid twice for the same insurance cover. "

" We paid for full damage protection with breakdown cover when making the booking. We were then told by Europcar when collecting the car that we did not have this cover and we had to pay again. They said that the broker cannot offer this insurance, but we paid extra for it. We were charged twice for the same thing. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by RICHARD - 18 August 2025

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JOHN - 12 August 2025

" Love AutoEurope. Fantastic service - good price and free cancellation is great. I always use them and will continue to do so and continue to recommend them to friends, "

" The car was in poor condition outside with extensive damage. The driver's floor mat was completely worn through. I got a warning that the key was about to run out of battery (thankfully it lasted until I returned the car). It had a slow puncture on the rear right tire that was indicated in the warning lights but yet not dealt with by Budget. Apart from the condition of the car, the service was smooth and professional with hassle free key drop at the return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ROME, IT - Reviewed by NIAMH - 12 August 2025

" I found this inflexibility, misleading information and unhelpful attitude of staff off putting. Cat itself seemed to be missing left rear light and the cover for the boot section "

" On collection I was told by very helpful agent that should I need to extend rent it most likely would not have difficulty but it turned out not to be true. I called and agent said no I could not extend. When I mentioned what I had previously been told she said that " I was entitled to ASK" which seemed a pretty stupdi comment.I sent customer service the same request to extend but received NO response at all. I rang again and requested . The agent was rather short and unhelpful and just said NO. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by MONICA - 06 August 2025

" I'm delighted with the experience at Goldcar and I can't recommend it highly enough. "

" The car was in pristine condition, staff was extremely efficient and kind both at collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GERARD - 28 July 2025

" Website to easy to navigate. But more due diligence should be done on the hire companies you work with. "

" From the moment I walked Into office I felt like I was being ripped off. First they said they hadn't the car I booked and the car they offered was too small to carry our luggage. I argued that the car they were offering was not similar to the car I booked. After a few minutes of over and back eventually they gave me a similar car. Also there was no one in the carpark to go through the car. When I dropped back the car the office was not open until 8.30am which is not convenient. I then got a email of too tiny scratches that were on the vehicle which I'm sure I did not do which I'm challenging the fine of €70. I'm fully insured with auto Europe but it's the unnecessary hassle. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by NORRY - 27 July 2025

" I felt €240for insurance for 1 week was extremely expensive... "

" Chaps at desks were so pleasant "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 21 July 2025

" Fast, efficient service , simple booking and collection / drop off service, value for Money, felt like I was collecting my own car that they were minding for me "

" I recently rented a car from Viaggiare and was absolutely delighted with every aspect of my experience. From start to finish, they exceeded my expectations, and I wouldn't hesitate to use them again or recommend them to anyone in need of a rental car. The vehicle I received was nothing short of perfect – brand new and absolutely immaculate, inside and out. It's always a pleasure to drive a well-maintained car, and Viaggiare clearly takes pride in their fleet. Beyond the car itself, the staff were truly great. Every interaction was professional, friendly, and efficient, making the entire process stress-free. Furthermore, I found their pricing to be very reasonable, offering excellent value for the quality of service and vehicle provided. Finally, the pickup and drop-off process was incredibly fast and easy. This efficiency is a huge plus, especially when you're on a tight schedule or just eager to start/end your journey without hassle. Viaggiare delivered an outstanding car rental experience, and I'm genuinely happy with my choice.i am so thankful to , Viaggiare, for making my trip so much smoother and more enjoyable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JAMES - 21 July 2025

" Totally unhelpful, unprofessional, no details or support - unacceptable behavior "

" Totally unacceptable - my flight time was changed and we were delayed in the airport with young children and our car was not there when we went to collect it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by BARRY - 18 July 2025

" All round a very positive experience and exceptional value for money "

" All round a very positive experience and exceptional value for money "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by PIOTR - 15 July 2025

" I have mixed feelings because this is my second booking with AutoEurope and the second time I've had an unpleasant experience. Interestingly, when I rent a car directly through the rental company, and I rent a car about three times a year, I don't experience such situations. So next time I'll have to seriously consider whether it's worth it. "

" Due to construction work taking place at Terminal 1, I couldn't locate the pickup point. I tried calling Centauro for over 45 minutes to get information, without success. As the Centauro office closed at 11:00 PM, I had no choice but to take a taxi and drive to the rental company at my own expense. According to the voucher, I booked a Ford Kuga or similar – a mid-size SUV. However, the car I received was a Skoda Kamiq, which appears to be a smaller vehicle category in terms of size and luggage capacity. When I asked why the car was a bit smaller than in my reservation, the person issuing the vehicle replied that AutoEurope sometimes practices this. The car was released with 3 faults - Error Start/Stop - Front Assist Fault - Line Assint Fault No washer fluid and the inside of the glass window being dirty and greasy only made the situation worse. I strongly recommend that you carefully record the condition of the car's interior and exterior upon pickup, as there's no such thing as having the rental company employee prepare a condition report. When I returned the car, I was asked about a scratch on the right front wheel arch. I had to submit a photo I'd taken when picking up the car, indicating that the damage was already there when I picked it up. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ANCONA, IT - Reviewed by DAVID - 14 July 2025

" Reasonable "

" Reasonable "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PATRICK - 09 July 2025

" Well done "

" Points for improvement Only one staff on counter with multiple customers Car was not ready at pickup had to wait Not full of fuel only ⅛ of a tank No assistance was given with sat nav system No wiper fluid and windscreen was very dirty "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 6

BARI, IT - Reviewed by CIPRIAN BENIAMIN - 08 July 2025

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARY - 07 July 2025

" See above "

" I booked through Auto Europe as there was an offer for a free additional driver. My voucher clearly states that additional driver was included but the airport agent refused to honour this as he said this offer had been withdrawn. I felt we had no choice but to pay the extra charge. I feel that voucher terms should have been honoured. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ROME, IT - Reviewed by FERGUS - 07 July 2025

" Overall a good experience "

" The car has alot of scuffs and marks on rental, which then surprised me that the company went through such a thorough check on return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by MARTIN - 06 July 2025

" Why are you offering companies like Locauto through your service when they're so awful. "

" At pickup we were waiting 15 minutes for the staff to show up at the counter. On drop off - I filled the tank just outside Naples and dropped the car off. They said that the tank wasn't full and asked me to pay €62.73. I said that this charge was unacceptable as the tank was as close to full as possible without knowing the city, I filled it at the last station on the motorway. I'd say €6-8 would fill the tank. I offered to pay €25. Then the "supervisor" came out and said I actually owed €75.08 and that his colleague was new and made an error. I refused to sign for it but the "supervisor" told me they had my card details and they'd take it anyway. He was exceptionally rude. Shouted at us and walked away. They would not show me where the shuttle bus was leaving from until I signed for the new charge of €75.08 even though I'd already signed for the previous charge. Never again will I go near Locauto they're barely a step above thieves. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GREGORY - 05 July 2025

" Disgusted with the service I received. Ended up paying for double insurance and paying €385 extra on the first day of our family holiday. I have used AutoEurope before but will never use it again. Your customer service staff person was also unhelpful when I called. I did get angry as you can imagine but I found him rude and condescending "

" We were completely scammed out of €385 at the counter for insurance due to them not accepting my debit card and insisting on a credit card "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by SARAH - 03 July 2025

" Auto Europe need to educate the companies they use to tell their staff what Auto Europe are providing. "

" Long queues at pickup. Told us we did not have comprehensive insurance: were unaware that Auto Europe had provided it. Still awaiting final bill/refund (3 July). No automatic car available. Nobody at drop-off point: left keys in a box at 08:30. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ALGHERO, IT - Reviewed by PAOLO - 30 June 2025

" See above. "

" The pick up experience at Alghero airport on June 14 was dismal. People queued at the counter for more than one hour with only one staff processing booking and several customers waiting to pick up a car. The staff was indefatigable and made all efforts to speed up proceedings. Managemenet should have envisaged the problem and ensured more staff was present at the counter. In the end we were upgraded to a larger car, which we were very happy with. The return of the car was easy and stress free. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DAVID - 30 June 2025

" When I went to the desk for pick-up, you'd doubt yourself with the whole area around insurance. "

" Very conscious of the poor reviews Italy Car Rent had online so took precautions with photos and video evidence before and after rental. They tried the hard sell to buy more insurance at the desk. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PATRICK - 26 June 2025

" Excellent overall experience with Hertz at Bergamo Airport rental. Both on pick up and drop, two female staff members were exceptional, highlighting minor scratches and recommending photographing and video car. Hertz forwarded detailed photographs of scratches by email on pickup. On drop off, car was fully checked and signed off by staff member. Car was only a few months old. "

" Excellent overall experience with Hertz at Bergamo Airport rental. Both on pick up and drop, two female staff members were exceptional, highlighting minor scratches and recommending photographing and video car. Hertz forwarded detailed photographs of scratches by email on pickup. On drop off, car was fully checked and signed off by staff member. Car was only a few months old. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by KAREN - 24 June 2025

" The electric car was a great success, no problems "

" Pick off easy and seamless considering they were both in the middle of the night "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by VINCENT - 23 June 2025

" Otherwise a good experience with the vehicle. "

" Very slow pickup in airport. 1 staff member on and big issue with ever pickup due to system failure. Over 1& a half hours waiting. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GREGORY - 19 June 2025

" Horrible. Car poor quality and damage claim for damage we believe already in situ. "

" Upon return company claimed damage to car rear hatch that we believe was already on car. They asked if we had video at pickup but such never advised as company showed pictures and diagrams of damage. Upon return no picture and they said circle on their diagram was only for small nicks in rear hatch not for dent someone caused when parked. Said would have to check all previous emails with head office to see if previously mentioned but do not believe did so, and next day received Euro 670 invoice from excess. Outrageous. Would never rent from them again. Luckily have private rental excess insurance. Company not trustworthy. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by DECLAN - 19 June 2025

" I have hired through Autoeurope for 10 years. Never an issue until this. Hopefully you will deal with my complaint. "

" Initially I was told that I should have taken insurance from Drivalia when I dealt with girl at counter citing the hassle of claiming refunds from Autoeurope. I knew from the outset then that difficulties would arise. The van itself was badly damaged on rear wheel arch. Front left wing and boot. I collected can at night and no staff were present at pick up car park. I luckily took a video of all damage. Then I returned vehicle and received a charge of 378€ for damage to boot. They don't respond to emails. I cannot but think this is fraud as the charge was pitched at a price that may go uncontested. I don't know of any bodywork shop that could fix the damage for 378€ "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by KEVIN - 18 June 2025

" Auto Europe - recommend Europcar will never use again "

" Pick up took over 70 mins of waiting in a queue. Friends who went with National picked up their car in 10 mins at the same time. Highly disappointed "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by RONAN - 17 June 2025

" Great price, good service, and would deal with again. "

" Noleggiare staff were very helpful and quick to respond. It was a very quick drop off, and deposit was returned within 48hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by RICHARD - 17 June 2025

" Nothing to say "

" Refused to give me an SUV unless I paid for upgrade, even though I explained that my wife had a broken leg. Insisted that I purchase extra insurance !!!! Whole process took an hour, before I could leave with a car I didn't want "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CHRISTOPHER JONATHAN - 17 June 2025

" cheap "

" Fast collection/dropoff, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by LAR - 10 June 2025

" A disaster as stated above "

" 1st problem no clear communication on where car was situated.no at airport as expected. Left at airport for over a hour only then to be ripped for over a hundred euros because they reckoned I was late , a bullshit late charge Next problem false advertising of vehicle I ordered a van with 7 seat because I had passengers+ luggage only to find they were given me a car with 7 seats no luggage space at all. We had to fold seats down to get luggage in & then had to sit on top of each other for the long drive to hotel, there is a serious safety issue with this. As for the office staff we met they were totally unhelpful only interested in robbing me for late fees. Over all a disaster you should be ashamed of this level of service I own a service company my self and if I treated people like this I would be out of business a long time ago. You can't put 7 people and luggage in a 5008 This is no safe more legal. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

REGGIO CALABRIA, IT - Reviewed by MAGNUS - 09 June 2025

" We got full insurance from AutoEurope when booking, so expecting they will now honour this. Let's see. If yes, then 10 points. If not, I will provide a further update. "

" WARNING - DO NOT USE THIS COMPANY Returned the car early morning when their office was closed. Had been told to leave the key in the key box, which we did. We then took time-stamped photos of the car and left. Two and half days later they say we scratched the car and provided photos. When comparing with the photos we took after returning the car, it was clear these scratches did not exist when we returned the car. So either someone scratched it later (the car was covered in bird poop on their photos, so clearly been there for a while) or they are faking it. Having read reviews on the Internet, I now realise that there are hundreds of these pretend-scratch-cases from this company. We are going to report them to the Italian police for fraud. I hope AutoEurope will block this company from their website. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by JULIE - 08 June 2025

" You will see by my profile, I have been using AutoEurope exclusively for many, many years. I have had very few occasions where I have needed assistance during a rental and you were always there and helpful. I was beyond disappointed when I was unable to get help at 9pm at night as I thought your customer service line was open until 11pm. I always recommend AutoEurope to my friends and family and will likely continue to do so but to be honest, I will be a bit more hesitant after this last experience. PLEASE REFUND THE INITIAL PAYMENT OF $104.54 "

" upon picking up the car, I was ask, as always if I have an international driving permit, which I no longer have as I have not been asked for it for atleast the last 3 years that I have been renting cars in Italy. I am aware that it says on every site that this is required but every time I have said I do not have it, nothing was said and I was able to collect the car without issue. This time I was told they could not rent the car to me. It was 9pm and I had 2 hours to drive to get to my place. I tried calling autoeurope twice while standing at the counter and the recoding said the office was closed. Although he was very nice, the only on option the counter agent said I had was to cancel the pre=paid booking and he would have to create a new booking with FULL insurance coverage. The USD amount was $246.43 vs. $104.54 I had already paid! I had no choice but to accept the offer. He advised that I needed to wait a few days after I had returned the car to contact AuroEurope to obtain a refund in of the $104.54 I had paid. PLEASE REFUND THIS AMOUNT IMMEDIATELY. In addition, the car they gave me was not clean on the inside - especially the inside of the front windshield which was very scary during the drive in the dark every time oncoming headlights came. I finally ended up pulling over, taking off my shoe and using my sock to try and clean the window. And there is more...the headlights were very poor and dim especially on the driver side. And most scary of all was that on my 2.5 hour return drive to Naples the breaks became squishy and a very loud scraping noise happened each time I stepped on the breaks. I mentioned this to the person who checked me in when I made it to the airport and they said they would take the car out of service. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DAMIEN - 08 June 2025

" .. "

" .. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by JENNIFER - 08 June 2025

" Auto Europe good thankfully we didn't need to engage with them. But needs better communication/links with company you are hiring from. I didnt feel safe with the "noleggiare has nothing to do with auto europe" bit had no choice at the time. "

" I had asked for a company at the airport. Noleggiare was not at the airport and I had to be bused to the location. Upselling at desk...large excess to claim back from auto Europe if accident occurred. Claims we have nothing to do with auto Europe... No one in office at drop off...I had to ring number to get attention. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JAMES - 04 June 2025

" Caution around support out of office hours "

" It was not clear who the servant desk was in EuropeCar and I could not get through to a helpline after i landed at 8pm. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by KEIRAN - 03 June 2025

" Autoeurope you are the problem. We paid you a premium for a Fiat 500 but we did not get a Fiat 500. "

" Noleggiare were very efficient very professional. We had the quickest pick up and drop off that we have ever experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARY - 01 June 2025

" We have been hiring cars in Italy for 6-8 weeks every year, and this has been a very positive experience with Sicily By Car in comparison with some previous ones over the years. The car we were given was exactly what we had booked. It was clean and new, without previous damage. The price was very reasonable, and the three operatives we dealt with were great. If only all car hire experiences were like this one! "

" We were given a new car and very clean car, which was very well able to climb the hills in S.Italy. €295 for 20 days hire seems a very reasonable price these days. We dealt with three very pleasant, courteous and good humoured gentlemen at Naples Airport - at the carhire desk, and in the carpark when collecting and dropping off the car. Courtesy makes such a difference when hiring a car as it can be a very stressful experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by TERENCE - 31 May 2025

" As above filthy inside and outside and annoying we could not leave anything on boot because no cover and any 1 could c in nside "

" Staff very efficient, car drove fine.Scratches everywhere dashboard filthy huge stains back seats no cover 4 boot probably worse car inside and outside I have ever rented "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by GISELE - 29 May 2025

" Autoeurope were easy to book with. It would be good to inform the clients of special requirements, like international driver licence licences. "

" Since I didn't have my international driver licence with me, the insurance I bought with autoeurope was not sufficient and I had to buy a premium insurance at the counter. This was unfortunate, but the staff were fair and friendly. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by PAUL - 27 May 2025

" No problem with auto europe but I do have a problem see above with company we obtained rental from "

" 3rd year renting with this company.if you don't take out their "insurance" they will accuse you of scratching or damaging car despite pictures and honest not damaging cars. It's very disappointing. Then they tell you they are doing you a favour, by charging you for less than repair should really cost. Honestly I'm sick of the same issue each year it's so dishonest. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by KENNETH - 26 May 2025

" The issue I have is not with NOLEGGIARE but with Auto Europe, if I had booked direct with NOLEGGIARE I would have saved over €200, also if I had an accident or there was damage to the car I was going have to pay upfront and get no receipts from them for repairs so it would make it very difficult to make a claim, they wanted me to take out insurance with them that I had already paid from through Auto Europe "

" The staff were very friendly, helpful and the car was very clean and well maintained "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GEOFF - 23 May 2025

" Very smooth "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 21 May 2025

" Easy to deal with. "

" The car had an awful lot of damage already done to it when we picked it up so it was quite difficult to check them all. The staff member in Pisa Airport was very friendly and helpful. The drop off in Florence was a bit hard to find and we waited almost half an hour for a shuttle to drop us off at Florence train station which impacted our day as we had a tour already pre booked. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PISA, IT - Reviewed by BART - 20 May 2025

" See above "

" We got a battered Citroen car. Wheel was very damaged & warning light came on for wheel as we drove off. Very worried the whole time as we had a lot of driving in Tuscany. Also as my husband was driver & just had his contactless credit card with him & not his physical card with him - they fixed him €15 per day! I had made the booking & had my physical card with me but they wouldn't accept that. €105 on top of the cost of our booking for a battered car. Not happy at all! "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by BRIAN - 20 May 2025

" No aircon in car , car extremely hard to find in car park .Was not explained properly to bring key to attendant ,qued in airport. "

" Booked a car with air conditioning, car did not have air conditioning have photos to prove. Directions to pick up car were terrible,car park very poorly laid out. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PISA, IT - Reviewed by BART - 20 May 2025

" See above "

" We got a battered Citroen car. Wheel was very damaged & warning light came on for wheel as we drove off. Very worried the whole time as we had a lot of driving in Tuscany. Also as my husband was driver & just had his contactless credit card with him & not his physical card with him - they fixed him €15 per day! I had made the booking & had my physical card with me but they wouldn't accept that. €105 on top of the cost of our booking for a battered car. Not happy at all! "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DIANA - 18 May 2025

" This time was a good experience "

" Like them! Professional staff, helpful, new car, rapid check-in. We recommend. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by KIERAN - 14 May 2025

" Charged 650eur for a pin sized scratch on windscreen that was there when I took teh car. Lied to by lady that winscreen needed to be replaced (by law) not repaired. Had additional 200eur charge and no bill breakdown. no follow up on multiple engagements by phone/email/call. "

" The worst car hire experience of my life - I have no idea why they are being included in your search results as not reputable and extort money from customers, with invested charges and damage. Please review Google Reviews 1 start ratings for any/all locations "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ROME, IT - Reviewed by KEVIN - 12 May 2025

" See three above "

" Counter staff pushed extra insurance on me to cover vehicle damage at a cost of over €500, this was despite Auto Europe cover as she said that I would have to pay for any damage and then claim from Auto Europe. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by FERNANDO - 02 May 2025

" Everything was good. "

" Everything was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARY - 30 April 2025

" Professional all the way! "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by SIOBHAN - 30 April 2025

" Very good experience overall "

" Very easy and friendly staff when collecting car. Also easy return process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARCO - 09 April 2025

" All went very well, just the condition of the vehicle weren't the best. "

" Professional and friendly....very good teaml also under pressure did a very good job "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by CONOR - 06 April 2025

" Ok "

" Tryed to make out scratches what weren't, it was just dirt. So because of that was not very happy. Picking up the car was no problem returning the car was the problem "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 5

TURIN, IT - Reviewed by GARRETT - 01 April 2025

" All good until the bill showed up. Seems to be a common problem in Italy. "

" 350 quid for some tiny marks on the windscreen that may well have been dirt, on a 60000km vehicle. They also tried to do us for damage to the number plate, thankfully we had photos of this existing at the collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by RIMVYDAS - 27 March 2025

" Autoeurope did not pass information that snow-chains are included in the rental price. It's only because of goodwill of Europcar employee that we got it. "

" Autoeurope did not pass information that snow-chains are included in the rental price. It's only because of goodwill of Europcar employee that we got it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAUL - 19 March 2025

" Auto Europe come up trumps again "

" There were no snow chains in the car and the tyres were not winter tyres. Ecovia told me to purchase snow chains and they would refund me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by JAN - 17 March 2025

" ok "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NIALL - 16 March 2025

" As above. I want a partial refund please. The car class booked was not the car class we got. I sent an email on March 11th. No response yet. "

" I made an enquiry recently for a partial refund and never heard back from you. The car I booked was not ready at the appointed time. I was given a much smaller car. We could barely fit into it. But we were in a rush and couldn't wait around for a bigger car. The girl at the desk in Venice was very nice. But the car was tiny. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CATANIA, IT - Reviewed by BRIAN - 02 March 2025

" See above "

" Bit of a disaster really - paid for car pick up im catania and drop off in palermo- booking accepted and paid for - when arrived in catania they told me not possible to drip off in palermo as ga e no office - ow lots of e mails to try and get nearly €500 refunded - ie cost of new rental having already paid for weeks cat hire "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by HUBERT - 27 February 2025

" Auto Europe's insurance is not accepted by its subcontractors resulting in additional charges. "

" They would not accept the insurance put in place with Auto Europe and charged an additional fee for the cover already purchased. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 2

TURIN, IT - Reviewed by DAVID - 25 February 2025

" I booked the vehicle based on the image on your website. The image of the vehicle did not match the vehicle category ( van v's car ). This is very misleading. I was very disappointed as the vehicle I received was much much smaller. My family struggled for the week as we did not have sufficient space for our skiing equipment. "

" The car was not available on my arrival at the airport. Noleggiare messed up the booking and the car was at the train station. This took 1-2 hours to get resolved. When I did get the car it had not been cleaned. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TURIN, IT - Reviewed by GARRETH - 25 February 2025

" It was an ok experience considering what I paid. I would have preferred to have known that I was getting a smaller car than booked "

" Car was ok. I had a booking for a VW T-Roc and got a Seat Arona. The Arona is equivalent to the T-Cross which is a class lower than booked. Car was in ok shape. Fuel was at 5/8 when collected and wiper blades needed changing. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MILAN, IT - Reviewed by RICHARD - 22 February 2025

" See anove "

" Couldn't contact my booking to the loyalty program. Car was damaged in places that weren't on the list of damages at pick up, so i had to make sure they got logged at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by TERRY - 15 February 2025

" The directions to get to the rental office were terrible. They don't say it is a specific centauro van or that it is in P1 Est instead of the bus which goes to every other rental company. It took us an hour to find it. Cantauro said it was the fault of autoeurope. "

" The directions to get to the rental office were terrible. They don't say it is a specific centauro van or that it is in P1 Est instead of the bus which goes to every other rental company. It took us an hour to find it. Cantauro said it was the fault of autoeurope. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MARK - 07 February 2025

" The extra charge for driving in France is not included in the Your Rental Excludes section or the Additional Fees Section, but ~1000 words later buried at the bottom of the T&Cs. "

" The snow chains provided were inadequate and broke when used after moving 50m. It is unacceptable to provide such a poor quality safety item. We would have been completely stuck without the kind assistance of local people. We were charged €100 to replace the snow chains. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by SHARON - 06 February 2025

" Very happy with Autovia - good service and good cars "

" My flight was delayed and I telephoned the number provided the minute I landed to let them know I was on my way, I was treated very kindly and reassured. The staff at the counter in FCO are always so nice but on this occasion they were fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NEAL - 05 February 2025

" Very good "

" Great lads "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by HUGH - 05 February 2025

" Works well "

" Efficient helpful and polite - a pleasure "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by GERRY - 28 January 2025

" As above "

" Booked with keddy last two years and could not be happier. Friendly efficient staff. Great cars and a good attitude to getting people in their way to a good holiday. Will be our provider of choice next January too "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by TOM - 16 January 2025

" Very disappointed in how I was charged so much for damage I may not have caused.I have Car Italy to provide daylight photographs but no response. "

" Apparently there was a pin head chip on the windscreen. I was charged €750 for this. When pickup the the car body damage on the documents show at least 20 other parts damaged or chipped. I pick up the car in the dark and the chip to screen could have already been there it was so small and not immediately detectable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAN - 13 January 2025

" very good experience, would recommend it to anyone "

" everything ran smoothly, we were collecting at the airport and dropped to the rental office, and same thing on the return. very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by PATRICK - 10 January 2025

" Everything went smoothly from taking charge of the car to returning same "

" All very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EMANUELE - 08 January 2025

" In returning the car in Fiumicino, it was not clear where to drop off the car. The issue is that the table with the floor and the entry, is immediately after the bend and to read you need to stop where is not so safe. I guess is outside your competence. For the rest all perfect, as always with sicily by car "

" Perfect, as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARK - 05 January 2025

" Always use Sicily by car when in Italy but this trip would make me look elsewhere in future. Auto Europe is always good website for rentals I find "

" Car was smaller than rented hence value for money rating, I thought it was a car of the same size and did not want to slow my trip by having to go back to the desk. Cars internal fans did not work below full power, screen wash froze in the mountains, and car had two big additional scratches not noted on damage report. There is no one to report these to at Verona in the carpark, luckily I photoed the scratches and sent an email "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TREVISO, IT - Reviewed by GERARD - 08 December 2024

" Always excellent "

" Great staff and a really nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by AIMAR - 06 December 2024

" Auto Europe OK "

" It is very important to identify all microscopic scratches when you receive the car. Any small scratches that you did not notice when you received the car will be charged to you when you return it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by PIOTR - 05 November 2024

" the general experience was good apart from some booking mis-hap where I wanted the car from 11PM on Friday to 11AM on Saturday and it turned out the vehicle was booked from 11AM on Friday. That created extra "late pickup" charges that I wasn't aware of and also made us almost miss the pickup as the staff was just closing down the shop, not having expected us to show up. "

" Firstly - it wasn't Enterprise - it was Locauto on behalf of enterprise. Secondly - the general experience was good apart from some booking mis-hap where I wanted the car from 11PM on Friday to 11AM on Saturday and it turned out the vehicle was booked from 11AM on Friday. That created extra "late pickup" charges that I wasn't aware of and also made us almost miss the pickup as the staff was just closing down the shop, not having expected us to show up. I don't know if this was on Enterprise or on AutoEurope to be honest. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MICHAEL - 27 October 2024

" Excellent - ran very smoothly - staff polite and helpful - absolutely no issues "

" Excellent - ran very smoothly - staff polite and helpful - absolutely no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SAXON - 22 October 2024

" Will not be recommending this company to anyone, instead I will be telling them to avoid this company. "

" We had a delay in our flight and wanted to call the company to inform them of this situation to change our pick up time. After 6 calls to both the local office and the head office no one answered despite the office times being open. I then emailed to inform them of this and no response for a while. I called again and finally got through to the head office where they informed me that they have emailed the local office but there is no guarantee that they would hold the vehicle for me. The email came back a few hours later also saying that they are informed but again no guarantees that the car will be held for our arrival. So on that note I went ahead and rented through another car company to avoid being left with nothing when we got to Catania. Then an hour later I receive an email saying that everything was all good and they would hold the car for me. After 4 hours of trying to contact them! We ended up just going with the other rental company as I was $200 out of pocket with them for a last minute rental. Very disappointing for a highly rated rental company for a situation out of our control "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ROME, IT - Reviewed by STYLIANOS - 22 October 2024

" Perfect "

" Perfect "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by DAVID - 20 October 2024

" a "

" a "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ALGHERO, IT - Reviewed by PATRICIA - 19 October 2024

" This is not sciliy by car problem but it would help greatly if the car could be filled with fuel at the airport "

" We were very pleased overall except we needed to drop off car before 08.00 and there was no answer from the contact out of hours number . We didn't know if it was okay to leave keys in drop box "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by RICHARD - 19 October 2024

" Great "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DEREK - 17 October 2024

" Good company "

" Car hire experience at the desk was very good with a very helpful attendant and return was quick and painless on my drop off so all in all I had a very positive experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by JOHN - 16 October 2024

" Disappointing customer service...only one europcar employee asked my wife if I was OK post accident. On the other hand, the colleague in autoeurope asked this immediately. Europcar car in Milan Malpensa should answer their phone or alternatively disconnect the phone as they don't answer it and holding listening to music is unpleasant. Europcar should review procedures on how to deal with situations like this and train colleagues. "

" During the hire period, I fall off a bike and broke my leg. As a result I was unable to return the car, which was not involved in my accident. My wife tried repeatedly to contact europcar to advise them of the situation. No one ever answered the phone in Milan Malpensa. She left repeat messages on their answering machine. She contacted Autoeurope and spoke with a colleague who provided several numbers to contact europcar. Eventually she manged to speak to someone in europcar. During the final call with europcar, a colleague demanded that I had to be present to get the car collected. My wife explained repeatedly that I was in hospital post surgery and unable to go to the car. The colleague did not accept this, only when my wife asked what would happen if I had died...would europcar demand that she bring my body to the car, did the colleague relent. This was already a stressful situation. The lack of any empathy from europcar was astonishing. One of your colleagues just hung up on her noting she would return her call...she had no phone number of my wife to do this. Overall, I am disappointed with europcar. No one has contacted me to advise if the car has been picked up or where my belongings, which were in the car, are. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MARIE - 15 October 2024

" Stressful! No problem with Thrifty, but Rental Plus should not take bookings it will not honour. "

" We were very unhappy with RentalPlus. We booked an Automatic car to be picked up at 12.00 on 03/10 for our convenience driving on the right as opposed to the left. As soon as the receptionist saw our driver's licences allowed us to drive a manual car, she insisted they didn't have any automatics. There were at least three automatics in the carpark. She insisted there weren't available to rent. We then had to rebook over the phone with AutoEurope and return to the Airport. Our new booking was with Thrifty and we didn't get a car until 15.00. It made for a very stress day and we arrived at our next destination very late. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by KIERAN - 15 October 2024

" As above "

" Overall very good however the standard of car was poor. Car seating had staining, window washer had no water, it was low on oil. The fuel tank wasn't full on collection which always makes it more difficult on return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PISA, IT - Reviewed by IAN - 12 October 2024

" Still waiting to receive a refund from my refundable excess claim "

" Service on return of car to rental company was great. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by ANNIKA - 10 October 2024

" I did not receive the product that I paid for. I would like to be contacted further about this issue. "

" I did not receive the product that I paid for. I would like to be contacted further about this issue. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by ELEANOR - 09 October 2024

" Would have preferred more adjacent drop off points. Also it was difficult to know which company to deal with at pickup. "

" The drop was not at airport. We had to wait some time for shuttle bus in very hot weather. The bus was small and the group of ten people with a lot of luggage had to squeeze in. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ROME, IT - Reviewed by GEORGE - 07 October 2024

" Booked a peugeot 208 but given a big SUV. Queried this and was informed no Peugeots available. Saw them when collecting our car?? "

" No windscreen washer fluid on pick up. Bonnet securing bar not secured so it rattled away all the way to destination. Poor prep this time "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by JONATHAN - 04 October 2024

" Was very disappointed in the lack of integration of a breakdown and requirement for a replacement car. We were effectively abandoned at a breakdown yard. "

" Car broke down on the motorway, while breakdown recovery was efficient, no help with arranging a replacement car as it was a Sunday, had to take a 90 minute train to Bologna airport. Staff there were excellent on the desk, but replacement car did not have CarPlay, making our journeys more difficult. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by JOHN - 02 October 2024

" I would never use you again, I have driven all over Europe and used plenty of different car hire companies but you were definitely the worst one I have ever encountered "

" All they are interested in is upselling insurance "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by DAMIAN - 02 October 2024

" Counter staff were pushy, trying to get us to pay for their insurance although we had taken extra with Auto Europe. Car collection staff disinterested and did not do job properly. Furious with being charged by damage that we did not cause. Would not recommend Easy car hire at all "

" We had to drop the car back during out of office hours. They are claiming damage to the car that was already in the vehicle. We have photos, which we sent to them to dispute it.They are not responding to us. We will obviously be contacting Auto Europe "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BRESCIA, IT - Reviewed by MIKE - 01 October 2024

" Auto Europe was very easy to use and my car rental with Locauto was a great experience. 5 stars!! "

" Very helpful local staff in Locauto Brescia. Very professional, efficient and service with a smile!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PHILIP - 01 October 2024

" I would like my money back "

" I never got the car. I would like my money back. The reason given was that I had hired two vehicles in my name and I was only allowed to have one of them - despite having other named drivers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by JACINTA - 30 September 2024

" Was easy to do but could you please let me know what the position is re car insurance. "

" When I went to collect the car the dark haired lady was unfriendly and not impressed that w had booked through auto europe. Kept going on about the fact that we were not insured and that we needed to take out more insurance. It became a big issue. Also went on about the fact that we would be getting scrapes on the car etc. Not a bit helpful and aggressive. Did not like the fact that we had gone through auto europe and that we should have booked through themselves. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MICHAEL - 29 September 2024

" Good experience. "

" Long waiting time because of slow queue at desk. Fiat Panda booked was not available, so given a bigger car (Opel Mokka). At collection, fuel tank was 6/8 and some body scrapes but nothing dramatic. Car was ok but steering took on a life of its own at 65kph+ (maybe a design effect, very unnerving). However, staff were nice and we had a reasonably good experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by YAEL - 23 September 2024

" Car rental prices are good but since Auto Europe is only an agent or sometimes an agent of an agent, as in this case Suprice is just a name and in practice it is Auto One Which was very difficult and was not clear and caused us to waste time and heartache. "

" A very bad experience. The shuttle could not be found. The phone on the voucher was not answered. After about an hour of searching and trying in vain, we had to take a taxi to the rental place outside the airport. for 25 euros. When returning the vehicle we encountered many difficulties because the address of the office that appears on the voucher is not updated! In summary, the experience was bad and annoying despite the affordable rental price. Please check the contact details that appear on the voucher and update!!! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by DESMOND - 21 September 2024

" Very disappointed with the car we were given "

" We booked a compact suv. A Volkswagen TRoc or similar. The car we got had no similarities with a TRoc what so ever. It was a ford and looked more like a tradesman's van. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by BRIAN - 20 September 2024

" Na "

" Process was very straight forward. Small issue when trying to add a second driver, but apart from that it went well "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by TERENCE - 15 September 2024

" As above, very efficient especially the female who took car back, could not have been nicer "

" Friendly staff, very efficient.Lovely car 2 drive, spotless inside, awful outside dents scratches not a pretty sight "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by THOMAS PETER - 14 September 2024

" Overall this was an easy and pleasant experience. "

" Quick and easy collection. No queue - yay! Car was a Panda which was a bit of a disappointment as they are awful cars. Quick and easy return. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by GERARD - 14 September 2024

" I am a long time Auto Europe customer "

" Didn't have suitable car in the category booked. Charged extra for next category up for suitable automatic mid size SUV. They claimed I had no insurance and if anything was wrong I would have to pay direct and claim from agent later. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PETER - 12 September 2024

" . "

" Fuel tank was not full on pick-up. Difficult to tell from the gauge but showed 890km remaining. When I filled it, it went up to >1300km remaining. I have an open request with them for refund. Also there was a low tyre pressure warning light. Turned out to be a puncture - had to change the tyre on the journey from the airport. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 3

ROME, IT - Reviewed by PETER - 11 September 2024

" per 3 above "

" All was good but car was not ready for nearly 2 hours after appointed time and they tried to upsell a bigger car at an extra €35 per day though they were at fault. Also lied to us. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by THOMAS - 10 September 2024

" See comments above "

" Car return was ridiculously complicated and worrisome, as it was very hard to find address. Pick up outside the airport area was not straightforward "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PISA, IT - Reviewed by JILLIAN - 06 September 2024

" A very efficient and positive experience "

" a very positive experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by RAYMOND - 06 September 2024

" Booking with Auto Europe is always a pleasant experience "

" Car was not provided with full fuel tank as expected and car was not particularly clean inside "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by RAYMOND - 06 September 2024

" Booking with Auto Europe is always a pleasant experience "

" Car was not provided with full fuel tank as expected and car was not particularly clean inside "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 5

ROME, IT - Reviewed by SVIATLANA - 01 September 2024

" In general all perfect "

" Nice guys, professional service. But to charge 40 euro for the out of hours- a bit too much. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by JUDITH - 29 August 2024

" Preferred an automatic which is more expensive. "

" Didn't have originally requested auto, however, satisfied with recommended vehicle. Definitely, suggest a rental that uses diesel fuel. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BRIAN - 27 August 2024

" No problems with auto Europe and very good value "

" There was a 1 hour and 45 minute wait at the car check in desk. They had 8 available desks yet only 2 staff working. This was in the middle of the day. There were decent of families with young children waiting for so long and everybody was very unhappy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MILAN, IT - Reviewed by EDOARDO - 20 August 2024

" Very helpful customer service "

" The car I received had an engine fault and Drivalia staff has been of very little help to resolve the situation. I was asked to bring the car myself to the garage with no assurance it would be fixed or that i would have received a courtesy car. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by RUAIRI - 18 August 2024

" Car could be cleaner "

" Good experience. Only comment is the car wasn't particularly clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by PATRICK - 13 August 2024

" ll "

" All went smoothly from initial contact. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by MARTIN - 12 August 2024

" Generally very happy with Auto Europe "

" Everything perfect bar the pick-up, which took ages. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANDREI - 12 August 2024

" the car was brand new with only 700km "

" They issued my an invoice for the child seat for 108eur but in the vouchher the cost for the child seat was mentioned at 47eur. The child seat is a ripoff anyway as it's in bad condition and the price as new is not more than 50-80 eur, I don't understand how is possible to pay for the entire car 220 eur and for a dirty old child seat 108eur? "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VERONA, IT - Reviewed by THOMAS - 09 August 2024

" 0 "

" Very good and no hassle. Maybe put up a sign for their car hire location in the airport and the pickup point "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARC - 03 August 2024

" Positive "

" Nice company to deal with. Friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ANGELO - 30 July 2024

" Drivalia counter Staff informed me that Auto Europe did not provide them with my details used for booking the car. "

" Counter Staff extremely slow. It took over one hour and a half to get the car. No staff was present at drop off so counter staff was continuously leaving to check drop off cars. inside of windscreen was very dirty making visibility very poor when sun shining and unsafe to drive. front left dipped beam headlights bulb was not working (burned out). I had to replace it for the cost of €20. can provide receipt. Lots of damage present to the car but nor reported on contract. No staff was present when collecting the car from car park. No answer when I phoned the office . I had to take photos of damage and email them to drivalia offices. lots of stress and waste of time. Counter staff did not have my details provided at booking with Auto Europe "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PALERMO, IT - Reviewed by ANDREW - 30 July 2024

" Booking itself was easy and efficient. Minor issue with the car itself that we hired. "

" The emergency service alarm went off on the last day, causing some anxiety for driving, but there was nothing wrong with the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by BERNADETTE - 28 July 2024

" i would not use viaggiare again and i will advise my family and friends who have been travelling to verona for the past 25 years, renting cars at the airport several times each year, to rent a car from this provider. i did not receive any level of service or even courtesy from the staff member and i would not be happy to attend at their counter again. the worst experience i have had in my 20/25 year car rental experience at Verona or any other european airport. "

" collection was fine however drop off was a very negative experience. i almost missed my flight for which i had arrived 2 hours early. this was due to the attitude and non existent customer service of the viaggiare staff member. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PISA, IT - Reviewed by PETER - 26 July 2024

" Competitive prices and easy booking process "

" Cars always new or nearly new and very clean on collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARBARA - 24 July 2024

" SBC counter staff need some customer training. Pescara staff was having a full on conversation on the phone with her friend while swapping our car. Kept us waiting. Not acceptable "

" We had to change cars after two days as the 1st car definitely wasn't the economy we ordered. Car was changed with no issues. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

NAPLES, IT - Reviewed by DAVID - 24 July 2024

" It wasn't stated clearly that when I took out comprehensive insurance cover, it was only via a 3rd party and I would have to settle with Ecovia myself and then try and claim it back via Auto Europe. I ended up taking out insurance again with Evovia as I could not risk the chance of damage and only a small possibility of getting paid out for my claim in a few months time. Very poor service "

" Very happy with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MARK - 23 July 2024

" You and Maggiore provided incorrect information. The whole experience was appalling and spoilt start of holiday. Will never use you again "

" You stated that Maggiore had an office at Terminal. On arrival discover have to get shuttle bus to where the car could be collected. Queuing in heat, so paid for taxi. The place was basically for 3 different companies . We waited 2 hours for car! It seems as Maggiore have least bookings, this meant longer delay. However there were unacceptable delays for many and the situation was chaotic "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BRIAN - 22 July 2024

" Surprice have stolen my money and I'm concerned I won't get it back. Autoeurope shouldn't be working with a company like this "

" They debited 1200 euro from my credit card when the deposit was supposed to be 900 euro. They did not put a 'hold' on my card as expected, but actually debited the amount. It is now 7 working days since I dropped the car back and I have received no communications from them and no deposit despite trying to contact them through multiple channels. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by DAVID - 21 July 2024

" I had no problems with Auto Europe and they were very helpful when I phoned them and explained my predicament with my booking.They took time to listen and waited until the problem was resolved with my original booking. "

" Desk agent was most unhelpful when I went to collect the vehicle.I was sold extra insurance even though I had my own private policy which I explained to them.I bought the policy so as to get the car and get out of the office.I was then told that I was outside my allocated time slot to collect the car and they wanted another €85 for a different car as my car was no longer available.I refused to pay this and contacted Auto Europe.When I informed the desk agent that I would be making a new booking through Auto Europe my original car was now available to me and there would no longer be a €85 charge,but I would have to wait 15 minutes for it.I waited 1 hour before I received the car.I dropped the car to an out of hours depot at the end of the rental period.I made a video of the car because there was no official from Noleggaire to sign off the car.I made a video of the mileage counter and all external bodywork.When I got to the airport I realised that I had left my sunglasses in the car.I returned to the out of hours depot,I was told they had found no glasses in the car.The car was gone to the Noleggiarre depot. I was told they had found nothing either and I was offered the opportunity to search the car.When I found nothing, I just presumed that I had lost the glasses and returned to catch my flight.Later I was looking back at the video I had made and I see from the video that my sunglasses were in fact in the driver's door pocket!I have rented cars in other European countries and North America and never have I had such a bad experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by DAVID - 19 July 2024

" Left high and dry with no car due to a delayed flight even though I contacted autoeurope ahead of time "

" Waiting for my refund - terrible service from both autoeurope and viaggiare "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by JOSEPH - 16 July 2024

" Happy overall "

" Long wait at pick up was unacceptable "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by BARRY - 16 July 2024

" very bad. autoeurope was not really helpful. they should not have companies which have a very poor customer service like eurovia among their clients. I trusted eurovia because it was among the companies listed on autoeurope, big mistake though. "

" our flight had a delay of one hour. we called autoeurope to let them know before our plane took off. when we arrived at destination eurovia had already closed their office. we landed at 23:10 and they closed before we arrived (2300). I was expecting an out of office fee, not that they just left us stranded. this was a massive inconvenience for us and our 2 young cihldrne. also it was impossible to contact eurovia via phone (also the morning after). we lost our booking and had to make a new one. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by RONAN - 13 July 2024

" I understood I had paid auto Europe for full protection and breakdown but was advised that this was not full cover at the desk. I was then charged a further €180 for full zero excess cover which for me is a requirement in Italy, I was advised I should be able to claim that €180 back from auto Europe. I don't expect that to be the case and will go direct to moventur next time as the person next to me who booked direct had a better deal with zero excess included "

" Moventur staff were great and I would go direct to them for any future Italian holidays "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ROBERT - 13 July 2024

" NOLEGGIARE were fine but I think you need to ensure you have everything 100% checked to ensure that you dont have any issues. "

" The counter staff were quite pushy to sell excess insurance when I was picking up the car even though I didn't need it as I have my own excess insurance cover. Initially they asked me if I would accept a manual car even though I had booked a full size automatic SUV. The full size SUV was quite small but we just about managed to fit everyone in with the luggage. The drop off was quite slow in terms of getting the car checked and signed off. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

PISA, IT - Reviewed by JENNIFER - 12 July 2024

" Always good service. "

" Friendly and quick turnaround "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by NOEL - 10 July 2024

" Very positive experience. Staff friendly and helpful. Car was new and bigger than I expected. Overall very happy and would definitely hire a car with Autoeurope again. "

" Very positive experience. Staff friendly and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JAMES - 09 July 2024

" Easy to book and compare prices and different companies "

" Very efficient, brand new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by DAVID - 08 July 2024

" All good "

" Very pleasant and profesdional people definitely would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JOHN - 08 July 2024

" Awful experience in a packed airport in over 30 degrees heat. Charged extra, can you please investigate and get back to me. "

" I was charged an extra 360 euro as they said I wasn't fully insured even though I took out full cover with yourselves, I have emailed you to investigate same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CONOR - 02 July 2024

" Easy to deal with, very friendly and most efficient with collection and drop off. Car in great condition "

" Very friendly and efficient and offer good advice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CONOR - 02 July 2024

" Easy to deal with, very friendly and most efficient with collection and drop off. Car in great condition "

" Very friendly and efficient and offer good advice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIOVANNI - 30 June 2024

" Overall very good experience, would choose both Auto Europe and Locauto again (if available) "

" This is the second time I rent with Locauto and things have gone well both times. Wait time at the (shared) check-in desk in Fiumicino airport was a bit slow but other than that everything worked fine. The car was clean and worked perfectly, drop-off was efficient and quick "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PAUL - 29 June 2024

" As above "

" The final bill was significantly higher than expected as the Alamo staff did not tell us about an extra airport tax that would be added to any extras. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by MARC - 29 June 2024

" This my fourth time booking a car through Auto Europe, each time it has been a good experience, :) "

" Excellent, only one small thing: the instructions re meeting the shuttle at Pisa Airport could be a little better, (confusion about the carpark pay point or the bank machine near departures) only a minor issue, otherwise excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PADRAIC - 25 June 2024

" Very satisfied "

" Very efficient and courteous service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EUGENE - 24 June 2024

" Well recommended "

" The member of staff at Locauto did try and sell me extra insurance but I was expecting that. I couldn't fault Locauto everything was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ADRIENE - 21 June 2024

" Very happy with the car and the service we received. "

" We found this company rental plus excellent. It was a shuttle service and the driver was waiting for us. We received a free upgrade as the car we booked was unavailable. The car appeared to be very new and was spotless. The staff were very pleasant and there were no queue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOE - 19 June 2024

" Auto Europe has a prominent phone contact number that gets answered quickly. Customer service is exceptional. "

" Top class, stress free experience. Great car. Easy collection, easy term extension and quick & easy drop off. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by ANTHONY - 18 June 2024

" We should not be charged twice for the same rental car which has happened here. If this fee could be waived I would have no hesitation in recommending Autoeurope and Sicly By. car to friends and family. I understand having to pay the higher price at the desk but should not be panellised by having to pay twice. Rating submitted above would change depending on the outcome of my request "

" At the desk I had not got my driving licence. My wife was not permitted to take the car in her name. I contacted Auto Europe and the agent was very helpful. But we had to rebook the same car with the same company through my wife We have been charged twice which is grossly unfair. The agent suggested I contact Autoeurope after the rental and seek to have the initial fee waived. I have done this but not heard back. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PETER - 18 June 2024

" b "

" I was told by the reception person that i needed to purchase additional insurance and that the option i had chosed from your website was more or less null and void so it cost me an extra €150 . also the drop off point was no where near the pick up point and i know the G8 summit was on but the co-ordinates and location point was not very well sent and relayed to us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by PATRICK GERARD - 17 June 2024

" Fast, efficient and Friendly. - Busy Spot, but staff able to deal with the people fairly Quickly. "

" Fast, efficient and Friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by BARRY - 16 June 2024

" Despite vehicle having damage at pickup it did not impact on a very pleasant car hire for duration of holiday. "

" Pick up car had damage to rear but there was no issue at drop off. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ROME, IT - Reviewed by SEAN - 13 June 2024

" I will definitely rent from Dolkar again. "

" Very satisfied customer. Professional and friendly reception person at Dollar, Fiumicino car rental. A good start to a lovely holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by ANTONIO - 13 June 2024

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - 11 June 2024

" I have used Auto Europe for maybe 15 years or more when renting a car. I can say that I have NEVER had an issue with their value for money or the reliability of their car hire providers. They are simply the best on the market. I have recommended the company to anyone who listens. Their guarantee of beat rates stands up and their 48 hour cancel policy is second to none "

" I was very fortunate to have been attended to by Alice at the Target Tent office. She is a charm. My car of choice wasn't ready so she offered me another similar car but we waited for the original. The car was as expected but with several scratches on the bodywork and bumper area. That's to be expected and not a problem. She carefully noted all the damage visible and copied the document to me. She did not try to oversell anything regarding upgrades or insurance etc but pointed out the options available and explained them to me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by JAMES - 11 June 2024

" Booking through Auto Europe was good. Goldcar, not so much. "

" Very slow pickup. Waited over an hour. Queue was badly handled. They also tried to sell me a lot of additional insurance options which did not alighn to the Auto Europe contact that was already in place. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by MARK - 09 June 2024

" As above "

" Generally good experience although "hard sell" on extra insurance for €590 ! Car received damaged (keyed) on all external panels. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by LAURENCE - 09 June 2024

" Very very unhappy experience "

" I have been a client of Sicily by Car for over 15 years .I rent a car every 5/6 times a year from Milan , Bologna and Rome for up to 2/3 weeks at a time also short rents 4/5 days . I ordered and paid for 2 weeks in advance a medium car . When I arrived and asked for my rental I was told that all they had was a Lancia Ypision . When I enquired about this I was told quite abruptly in front of other customers that I should read the small print as they have right to give any car with 4 doors. I had no choice but to take it as I had business meetings the next morning in Marche. Bad as that was when I say the car it was a complete disgrace. 87000 km on clock damaged badly on one side door roof and inside door . The car was not cleaned inside or out . I have unfortunately booked and paid of their cars for a 10 day holiday from Bologna from the 17 June and it will be my last booking with Sicily by Car after over 15 years. Laurence Coleman "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by STEPHEN - 08 June 2024

" Have used Auto Europe before and would do so again "

" Car was in poor condition, also was not a comfortable drive "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 2

ALGHERO, IT - Reviewed by RICKARD - 05 June 2024

" We have been incorrectly charged for 2 x child seats and cannot get the funds returned! On the booking I made a COMMENT regarding these (to get a price) but this was not a request nor were they offered nor provided when we collected the vehicle anyway. "

" We have been incorrectly charged for 2 x child seats and cannot get the funds returned! On the booking I made a COMMENT regarding these (to get a price) but this was not a request nor were they offered nor provided when we collected the vehicle anyway. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 8

MILAN, IT - Reviewed by NEIL - 04 June 2024

" Overall I was satisfied with the experience. We had an issue with the first car given to us, but counter staff dealt with it quickly and provided another vehicle without hassle. "

" Some more signage is needed on the approach to the car park in Malpensa to make it easier to find the Europcar drop-off. It's very confusing currently. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MICHAEL - 01 June 2024

" Would I use your company again?No and all down to how we were dealt with at the desk. Lots more upskilling of staff required "

" False advertising -we didn't receive the vehicle we had booked (Landrover) and were told it was just a brochure photo but you never stock this type of vehicle!! We were also charged an additional 120 for similar car!!Girl at check in was extremely rude and very unhelpful raising her voice at me numerous times . We were travelling with a 20 month old and having to wait for over one hour was not what we would expect as it was not busy at the time.Admin is the first port of call and our experience at the desk was shocking! Won't ever use this company again- very disappointed family. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ROME, IT - Reviewed by JOHN - 29 May 2024

" Overall, the experience was positive. Rental vehicles seem to suffer significantly more wear and tear or bodywork damage in Italy than in other European countries, however, as a customer, I prefer newer vehicles in better condition with which I was provided once I raised the issue. "

" Staff were good to deal with and the process was straightforward. Was unhappy with the condition of the vehicle, which was shabby and had a lot of bodywork damage and internal panel marks as well as missing a rear parcel shelf. Staff agreed to provide an alternative vehicle, which was in almost-new condition. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PISA, IT - Reviewed by ALEXANDRE - 28 May 2024

" Auto Europe is a good comparative website that I have used in the past and will continue to use in the future. "

" Surprice is definitely a low cost company, no surprise there. Check-in and check-out counter at the Pisa Airport location was very poorly handled with little staff presence and line of customers waiting for a large amount of time (off-peak season). Our check-in was eventually handled by Carlos, introducing himself as Surprice or Auto One manager for Italy. We agreed to a paid upgrade for: 1) second driver, 2) higher car and 3) automated check-out promised with no need for waiting. Car was received and returned without any scratch (despite the check-out employee's best intention to try cornering us on that). Overall, mixed experience as the car was in very good condition but handling of process onsite felt dodgy with potential for unnecessary paid options. I will not use Surprice again. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SHAFIQ - 24 May 2024

" I need the refund as I don't get the car, please check with the carhire company. "

" Dear Team, I emailed your office, explaining I was not given the car due to valid Paksitan licence and they inform Me that I will get me refund with €8 deduction, but I have not heard anything, please solve me issue. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by JAMES - 22 May 2024

" As above "

" Efficient and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GERRY - 16 May 2024

" Very unhappy and out of lots of money because of this experience so will definitely not be rating ye at all "

" Given that we never actually got the car because the company were closed by the time we arrived at arrivals and nobody to even answer the phone, I think it was disgusting for one, and also told by a bigger company that the smaller companies never wait open of a flight is delayed. Having to pay €220 for a taxi to bring us 40 minutes up the road was daylight robbery but we had no choice as could not get a reply from your company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by ROY - 12 May 2024

" Very smooth experience. "

" No issues. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARGARETA - 01 May 2024

" Nice car and everything worked fine. "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by MARGARET - 26 April 2024

" It was really easy to book with Auto Europe and I was very satisfied with that. However, my experience with Noleggiare detracted from the service you offer. "

" I paid for full protection when I booked. When I picked up the car it was very late and dark. I was bullied into taking out extra protection by the lady at the counter which cost €360. It was evident why the following morning, there was more damage to the paintwork than recorded on the vehicle documentation. The lady bullied me into the extra protection so she would not have to do her job properly. The gentleman I dealt with when I returned the vehicle was very professional but had nothing to do because of the extra protection I was bullied into taking out. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BARI, IT - Reviewed by JEREMY - 26 April 2024

" Again, full insurance taken out with AutoEurope but not recognised at the Budget counter. "

" Budget at Bari did not recognise the insurance I took out with Auto Europe and wanted me to take out more insurance with them at the counter....I always take out full insurance for peace of mind and this added stress to the transaction. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by GERARD - 17 April 2024

" No issues "

" Straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PATRICK - 12 April 2024

" As above at number 3 "

" Experienec very good save for two issues. I never received the return signed off documents re No Damage etc. Also unsure why a further sum €6.92 was deducted by Silicy by Car on Wednesday 10/04/24. Car returned on time with a full tank of petrol and in the same condition whih we collected same. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PISA, IT - Reviewed by KEVIN - 09 April 2024

" NA "

" Surprice was not located at the car rental section of PISA airport. Please make this clearer to other users in future. Complete other side and not on airport campus. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANDREY - 05 April 2024

" All you need from car rental: affordable prices, convenient shuttle from airport. "

" Car's wipers were not in a very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANDREA - 05 April 2024

" I need to rely on the telephone number reported on the voucher. No one answered. A bunch of customer was waiting up to 1 hour to the shuttle. We arrived all together at the cash till and it was there just 1 person. The car had no spare tyre, nor a compressor, I had to ask for it, which has been taken from another car. The car war damaged, a tyre started to lose pressure after 20 mins I departed. I let the tyre be repaired at my cost, but I was irritated by the fact that another recent customer had the same experience. So seems not to be a casual happening. By retoruning the car, no one was told or even advised that you could return the car to the shuttle driver. Very poor. No need to book ever again with Surprise. No matter the price. "

" I need to rely on the telephone number reported on the voucher. No one answered. A bunch of customer was waiting up to 1 hour to the shuttle. We arrived all together at the cash till and it was there just 1 person. The car had no spare tyre, nor a compressor, I had to ask for it, which has been taken from another car. The car war damaged, a tyre started to lose pressure after 20 mins I departed. I let the tyre be repaired at my cost, but I was irritated by the fact that another recent customer had the same experience. So seems not to be a casual happening. By retoruning the car, no one was told or even advised that you could return the car to the shuttle driver. Very poor. No need to book ever again with Surprise. No matter the price. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ROME, IT - Reviewed by ILKER - 03 April 2024

" Great experience overall. "

" Quite easy to work with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JOHN - 03 April 2024

" Would not book Drivalia again..... "

" Very slow process at the rental at their desk. No contact details provided if any assistance was required or accident were to occur. No contact details in the event of a break down. Documentation was in Italian, was not sure what I was signing No washer fluid in the car "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by HOREA - 02 April 2024

" Got a good car with low mileage, lots of features, easy check-in, check-out. "

" Got a good car with low mileage, lots of features, easy check-in, check-out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 29 March 2024

" All good. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAN IONUT - 28 March 2024

" All OK, thanks! "

" They try very hard, but in a polite way to sell extra insurance, I refused, and it was OK. The waiting time was reasonable. The car was in very good condition (almost new), clean and beautiful, but they have tricked me with the fuel level (the policy was 3/4 tank, I have filled it to 100% when I was 110 KM away, and when I returned the car it was still 100%). When I have returned the car I smelled disappointment that they have not find any damage, after long and careful inspection. Overall it was good experience, considering the price paid (it was almost free, if I exclude excess refund coverage). "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TURIN, IT - Reviewed by GRAINNE - 11 March 2024

" Pick up was disgraceful, drop off was a dream "

" Pick up was disgraceful, drop off was a dream "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by BOGDAN - 09 March 2024

" It was unclear if the excess is refundable or not, when I made the reservation it was unclear if the pickup and drop off was off airport (shuttle van) "

" Because I refused to buy suplimentar insurance, they gave me a car completly dented by hail, and threat me to loose the excess. They refused to change it, and they said that if I am unhappy, I have to go. After I paid the extra insurance (47 euros) they gave me a decent car. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by MARCO - 07 March 2024

" I have been customer of autoeurope for quiet sometimes and I am a fan. Always helpful and supportive+ great deals and always honest with their information "

" Friendly & professional staff ...very happy to both collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TRIESTE, IT - Reviewed by JAN - 29 February 2024

" For full peace of mind, we normally take out full cover insurance when we rent a car. One issue we find is that the rental company will ask you to do the cover locally when you collect the car and that they do not recognise the cover we took out online. Hence, there should be better coordination between the broker (AutoEurope) and the local rental company (in this case; Locauto). Otherwise very happy with Auto Europe, which is my favourite broker. "

" We are frequent travellers and we rent a lot of cars during any one year. Our experience with Locauto is in the top 5% of all rentals we have ever made. Top class, professional and friendly service by all staff involved. I will definitely use Locauto again if possible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GIOVANNI - 26 February 2024

" Autoeurope provides a great search engine but it is powerless when it comes to this kind of issues "

" My travel plans had changed 42h before pick-up time: my new pick-up time was now the day after. I promptly called both Autoeurope and you suggested to call Sicily by Car directly. They were very dismissive, saying that now my booking was a "no-show". I begged and begged, but they did not listed or indeed replied to my messages. I WILL NEVER EVER AGAIN HIRE A CAR WITH SICILY BY CAR "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by SILVIO - 21 February 2024

" Nice staaf and good custmour service "

" Very grateful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by KARL - 20 February 2024

" I don't know why you broker for these type of slipshod crooked companies. "

" As far as I am concerned, Noleggiare are a crooked company. They did not provide an SUV, but a Ford Kuga. 1. The first car they attempted to give me had a flat tyre. 2. The second car was not prepared - not washed. 3. No snow socks were provided (which I though was mandatory in Italy). 4. They claim wheel damage, which I have provided images to show the damage at pickup. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VENICE, IT - Reviewed by ANDREAS - 20 February 2024

" Cheap, effecient, great car "

" Bit of a queue at check in, but staff were great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MIRCEA-MIHAI - 13 February 2024

" Overall, an excellent rental experience. "

" The carpets had a bit of dust, lijevthey were not thouroughky vacuum cleaned. Eveeything else was fine. I apprev8ate that the car had chains, we needed to use them one time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MICHAEL - 12 February 2024

" As above "

" Pickup took far too long. Despite entering all personal details as part of autoeurope booking I was required to provide all the details again at the Drivalia counter. Then on return I was made pay for a small scratch on the car even though I had paid for full insurance with Autoeurope! "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TURIN, IT - Reviewed by EOIN - 27 January 2024

" In the pick-up instructions included in our contract it stated to go outside the arrivals door - this was incorrect information. This caused us problems on the day and eventually we had to ring the office and wait again until the pick-up vehicle arrived. This was not a good start. I paid in advance for the car and my credit card was debited on 8th January. There was another Autoone debit on 13th January - this was unexpected and should not have happened; please refund this money (€22.34). I've written twice but I haven't received any reply yet. "

" Car was not cleaned properly as it was just myself & my son we did not go back to the desk. The car we got did not compare to the Audi 1 ordered. The car radio/display was in a foreign language (not Italian & not English; probably German) so we could not understand it and could not find out how to change it. This should really be set-up and prepared based on the details provided when hiring. he fuel tank was not full when we got the car. No information was provided regarding tank size in litres, that the car was a hybrid or anything that might help us when refuelling except that the car used gas & not diesel. This was not good customer service. When returning the car we refilled it to the top putting in over €37 of gas when only about €15 - €20 was required. Surprice benefits from this extra free fuel. This seems like a deliberate plan to get extra free fuel so I would respectfully request some of this money back please. When we returned the car we were told that everything was ok and just sign the bottom signature and to have a safe flight back. We were not informed of any issues whatsoever so we don't know why the extra charges. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

ROME, IT - Reviewed by MARCO - 24 January 2024

" Overall i have been renting with you since i live in Ireland (20 years?) so will continue but your customer service experience is poor.. think if i had a car emergency??? And you don't answer or leave me waiting for hours? "

" Actually I didn't take the car. Had a family bereavement the night before so didn't collect the car. Bad experience trying to cancel the rental.... Tried to call the number few times - long waiting .. too long waiting.. no answer. So just left it... bad experience "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by LUCIANO - 15 January 2024

" unsuitable vehicle "

" inadequate vehicle safety conditions. Flat tires and lack of mandatory snow chains on board "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by GERARD - 06 December 2023

" Fantastic value and excellent service. "

" Very efficient, nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOHN - 21 November 2023

" No complaints "

" All great - except distance from terminal 1 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by COLM - 07 November 2023

" Overall great value and easy to deal with "

" There was no wait at the counter to pick up the car. There was a strong smell of cigarette smoke in the car on pick up which took some time to clear. Returning the car was quick and very easy, no waiting time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by CATHERINE - 05 November 2023

" THANK YOU "

" THANK YOU "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JAMES - 30 October 2023

" see 3 "

" EV was new to me could have had more info re charging and locations "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by STEPHEN - 29 October 2023

" Will depend if the excess cover is repaid to me promptly after the damage. "

" Very pleasant staff and vehicle was ready and in pretty good condition. Very straight forward return despite having done some damage to the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TRIESTE, IT - Reviewed by PETER - 21 October 2023

" No further comment "

" No further comment "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by GRAZIANO - 20 October 2023

" No quibbles just pleasant... thank you "

" Very efficient and fast sevice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ROBERT - 18 October 2023

" No issues "

" Very efficient and friendly operation !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAUL - 17 October 2023

" Great experience, very smooth operation "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAEL - 17 October 2023

" See above "

" Pick up not at the airport and staff slow in serving customers. Left car back a day early and wanted to penalise for 10 euros worth of petrol. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 15 October 2023

" All very good - I have no complaints and would happily recommend both Budget and Auto Europe to friends. "

" All went very well. I have one slight problem, and that is the requirement to present a credit card when collecting the vehicle. Many people don't have credit cards these days, as they attract stamp duty fees in many countries, and debit cards are much more popular and widely used. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by MARGARETE - 12 October 2023

" Horrible. You should not be a partner of such a company. It degrades your good name. "

" Horrible experience. The car I hired was missing the boot cover ( Panda). As soon as I arrived in Cremona having travelled from Bergamo I noticed it was missing and wrote to the carhire advising it. I have pictures. They have now charged my credit card 975 euros for damages. I am going to pursue it in the small claims court. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by SERGIO TULIO - 11 October 2023

" The experience with autoeurope was good until I got to Verona and picked up the car. There is a gap of information or misinformation. I think that I shouldn't pay twice for insurance and that I should be entitled to compensation ether by Autoeurope or Moventur. "

" I was told by the Moventur staff that the insurance that I got from AutoEurope was going to cover me but first I had to pay with my own funds any damage caused by an incident/accident while in possession of the car. I had to get insurance from Moventur €188.97 to feel protected and covered. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALGHERO, IT - Reviewed by JOHN - 11 October 2023

" Overall, very good. Drop-off directions (or lack of signs) at Alghero airport make getting into the rental carpark confusing/difficult. "

" On the Peugeot 2008 that i was given the remote locking/unlocking was very intermittent. Needed to the key mostly. Avis told me that this is a problem common to Peugeot 2008. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by MIHAELA - 09 October 2023

" The desk is NOT in the terminal, as advertised. It is OUTSIDE the terminal, beside the large multi-storey car parking structure. It takes a good few minutes to walk over there with luggage, crossing a couple of internal airport roads. It was not easy to find the desk of Target Rent, which seems to be a subsidiary of Dinamica. The desk had a large "Dinamica" sign and very small (by comparison) Target Rent sign. The same situation in the car park - no signs for Target Rent, only for Dinamica. We were given the key and told to go pick up the car, but we searched for over 20 minutes, as there was no attendant in sight (it turned out he was hiding inside a portable cabin serving as an office). Either Target Rent improves its signage, or it is made clear that the rental company's name is Dinamica (as stated on all the documents that were e-mailed to me). "

" The young lady at the counter in Cagliari was helpful and provided information, without being pushy, about the availability of additional insurance (which we did not want to purchase). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by AIDAN - 08 October 2023

" Definitely need to radically improve their check out procedures or I wouldn't go near them again. "

" It took over two hours to get our car even though there were just 4 people ahead of us. I've never seen anything so slow and inefficient. Car was ok but underpowered. Drop off was very good.. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BARI, IT - Reviewed by JOS - 07 October 2023

" Arriva wasn't door good, the drop off was verry kind "

" Theo want to sell hou thé most expensive assurance. Toen they arr displezier you don't take it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by WALTER - 07 October 2023

" Autoeurope provided problemfree rentals in the past. The experience with Easycarhire has been terrible. And I haven't seen the end yet! "

" The rental car was hit and damaged by a motorcycle. I was given a replacement car but only on condition I deposit a further 2000 euro bond. This was to ascertain insurance issues. However, Easycarhire charged me the sum instead of just holding it as a bond. All attempts to contact the company via email have been unsuccessful. None of the emails has been answered. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8