AUTO EUROPE HUNGARY Car Rental Reviews

BUDAPEST, HU - Reviewed by JAMES - 27 July 2025

" This is the second year I had a bad experience with car hire . Last summer in Croatia I was given a car with the engine light on always while running by a company called Greenmotion . Too much disappointment and inconvienece on a short holiday break. "

" This company is located off bus routes approx 10 Km from the airport When we got to the office they has additional local charges for extra insurance , cross border daily charges instead of one charge and too many waiting in line to collect cars . There was only 2 desk staff on duty . It took one hour to find out they declined my card because of the unacceptable €4000 hold on the vehicle . "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUDAPEST, HU - Reviewed by PETER - 15 April 2025

" I don't appreciate getting ripped off and will use more reputable rental companies in the future. "

" The car was not washed. The Staff were very nice but otherwise I was ripped off by Klass Wagen. They told me the insurance I paid to Auto Europe was not insurance but your commission. I had to pay an extra €243 for full insurance cover. My Auto Europe receipt states "Full damage protection with breakdown cover" so somebody is telling lies. I will not be using Klass Wagen or Auto Europe in the future. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUDAPEST, HU - Reviewed by JANOS - 18 September 2024

" Excellent staff, great experience with tenting with Alamo Budapest. "

" Budapest Alamo Customer rep at desk friendly and helpful. Alamo customer services Budapest set a high standard going forward for future rental companies. I always dreaded the service desk for the unknown...Transparent T&C's, no surprises! Easy to find car lot location, Alamo car lot agent were same friendly, helpful out and return. Customer Service makes everything, keep up the good work Alamo..I would choose you 1st everything I book, no matter what location I travel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by VIRAG - 06 September 2024

" Car was clean and all as expected, lovely staff at collection and at drop off, shuttle was ok too, no complaints at all, would recommend klasswagen "

" Excellent service, highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by KAROLY - 21 September 2023

" See #3. "

" Controversial. The car and staff were OK, but the whole business model sucks. They put a little list in front of me at 1am, like "If the car is dirty, will cost you 50EUR +80EUR", and so on (there were at lest 2-3) possible extra. Also if you don't buy our insurance, it will take at least 30 min thorough check when you drop the car (that's what I need when I'm going to the airport) and we will block 2700EUR on your credit card. Or, just pay 115 EUR for 3 days for insurance and none of the above will apply. My full rent was 104 EUR, so they just doubled my cost. This is really not the best business model. I might will rent from them, but certainly won't be my preferred company. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by DAMIEN - 12 September 2023

" Essy experience "

" Easy car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by RUSLAN - 12 May 2022

" I am extremely surprised by this experience. (and I rent 10-12 times per year across the world). The service from Sixt was spectacular. "

" extremely friendly and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by FERGUS - 05 March 2020

" First class. Prompt friendly service and car was in excellent condition. Check on return was efficient and stress free. "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by AVRAHAM - 31 January 2020

" Exelent! "

" They are O.K. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by DARBY - 11 December 2019

" AutoEurope seems great. I would book through them again. Their info is very thorough and if you read all of it, you will know if there are local fees for example: the U Save cross border fee and the 10 Euro highway vignette. Also I changed my reservation to avoid the crossborder fee because I decided to stay in country and Auto Europe answered all my questions and responded right away. "

" Everything was fine for me. I walked to the rental agency and picked up my car. I was there maybe 15-20 minutes. They answered all my questions about gas for the car (what kind!), the highway vignette (which I had to pay for separately, which I knew), and they were straightforward with the car inspection and the 1/4 tank of gas. My car was in great shape. The interior was beautiful (the outside was muddy but its winter). It was an almost brand new car. I lucked out that it was automatic, although I didnt reserve an automatic and I didnt have to pay extra. The car ran great and was fun to drive. The return was easy. The staff was a little frazzled and busy. The lot was a little full and difficult to maneuver and find parking in. But I got it parked. The return took maybe 20 minutes and the man was nice. He verified the condition of the car and drove me to the airport to catch my bus. I checked today and there were no mysterious charges and I got my deposit back. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by PIETER GERRIT - 14 November 2019

" - "

" The waiting time at counter was quite long "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BUDAPEST, HU - Reviewed by TADIAN - 01 November 2019

" no comments "

" no comments "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by LASZLO - 05 October 2019

" Good and friendly staff! "

" My experiences are absolut positive "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUDAPEST, HU - Reviewed by SUKKRY - 05 August 2019

" I use to rent cars with other company and I wanted to try your services but I don't think I will try again especially because of the deposit return delay "

" I still have not received my deposit and it is been a week. Should not suppose to be just a hold on the credit card that you release when I return the car. I had made 2 rentals with your service and I have 2000 € that needs to be returned to me urgently! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

BUDAPEST, HU - Reviewed by RAJIV - 29 June 2019

" All ok. Tho the pick-up is offsite so takes a little coordination "

" No hassles "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUDAPEST, HU - Reviewed by TIMEA - 30 May 2019

" Same as above. "

" Very professional yet friendly staff, car was in excellent condition, easy booking, convenient location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by IOAN - 23 April 2019

" Excellent "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by ANDREY - 31 January 2019

" Everything was fine, but the company took an extra 50 euro for seasonal fee. There was no information about it my voucher. It's not good. "

" Everything was fine, but the company took an extra 50 euro for seasonal fee. There was no information about it my voucher. It's not good. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUDAPEST, HU - Reviewed by LASZLO - 23 January 2019

" Definitelly very good! "

" I think the staff is friendly and experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by STEPHANUS JACO - 07 January 2019

" Smooth, professional, competent!! No issues and no complaints!! "

" I was absolutely VERY happy!! The whole experience!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by LASZLO - 27 September 2018

" U Save has very hight experienced. "

" The staff is friendly and the cars have very good conditions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by ARKADY - 09 May 2018

" Love using autoeurope. It's so nice to have a service that is consistently reliable over the many years we've travelled across different countries. "

" Blocking 1k EUR on my credit card for a 3-day rental is insane! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUDAPEST, HU - Reviewed by JUDIT - 11 April 2018

" Same as above. "

" This was my second time renting from Usave. This time I was quite annoyed and disappointed. The first time I booked a Suzuki Vitara (or similar) car for nearly 3 weeks. This time I needed a larger car because I had a double buggy with me and knew it would not fit into the Vitara's boot. So I payed the extra and booked a Toyota Auris Estate (or similar). Before booking I sent a couple of emails, asking for confirmation that this is indeed going to be an estate. I received no reply at all. My father, who lives locally went over in person to talk to one of your staff members and was told that this will be an estate. So I booked the car (and paid extra for the bigger size). However, when I arrived to collect the car I was again given a Suzuki Vitara. I told the staff member that this is not what I booked and that I paid extra money to get an estate. He was surprised that I paid more and told me that they do not have any estate cars at all. When my father (who was with me) reminded him that he had come in to talk to them in person (after they ignored my emails) and got confirmation from the same person that we would be getting an estate, he did not have an answer. In the end I was given a slightly bigger Suzuki but it was far from the size of an estate and I struggled to fit the buggy into the boot. I will need to rent a car again in the summer for about 3 weeks but not sure what to do because I'm afraid I will end up getting the same small car again, no matter how much I pay. Would be good to know if there is a way to get a bigger car at all?? Or if you don't own any larger models then I'm wondering why they are on your website and why you charge more when I book.... "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by STEPHEN - 09 April 2018

" Usually use another crowds for rental at Budapest but they had no cars available. So used Megadrive with no problems "

" Quick and Efficient, ordered car through autoeurope as an other crowd had let me down, within 1/2 hour of making booking I was on the road even after 10 min taxi ride. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by ADRIAN - 13 February 2018

" Very good job in managing to get me a car rental company that agreed to allow me to travel with the car to Romania (from Hungary) "

" There were a few additional charges beside the base price but nothing unexpected considering the competitive base cost and crossing border with the car. "

BUDAPEST, HU - Reviewed by LASZLO - 26 January 2018

" Absolutely I recomend the Europcar to everyone. "

" Affordable. "

BUDAPEST, HU - Reviewed by PETER - 11 December 2017

" Very good service, very happy. Thank you. "

" Very good service, very happy. Thank you. "

BUDAPEST, HU - Reviewed by PAUL - 13 October 2017

BUDAPEST, HU - Reviewed by ISTVAN - 10 September 2017

" I booked an opel Astra and i got a dacia.maybe its a similar size but can't compare, nearly double price between those cars in the new car market.online I paid an extra insurance also but in the airport I had to pay the highest insurance which was 200 extra because I did not have credit card.that was no mentioned in the therms and conditions before I paid. Hided coast, people does not like that "

BUDAPEST, HU - Reviewed by BENCE - 17 May 2017

" Slow pick up process, but satisfied overall. "

BUDAPEST, HU - Reviewed by JAN PHILIPP - 05 April 2017

" very quick and easy pick up and drop off "

BUDAPEST, HU - Reviewed by LAJOS MIKLOS - 29 March 2017

" next time please send my voucher after my payment "

BUDAPEST, HU - Reviewed by ARPAD - 05 January 2017

" When I will go to anywhere I will choose the same car rental company. "

BUDAPEST, HU - Reviewed by MOSHR - 28 September 2016

" I bought oil and I filled the car lit an oil lamp. Oil cost me 4000 HF and the rental company refused to pay me for the expense. He claimed that the invoice is not directed to the rental company. This is not a large amount, but hurt their treatment and I intend to advertise the event among friends. "

BUDAPEST, HU - Reviewed by MARTA - 09 June 2016

" I actually never got to rent my car because after I paid for it with Visa back in May after in the attached voucher in your terms and conditions was calculated that you wd b taking €1100.00 security deposit from my visa. It says excess+fuel+vat. God knew what that meant. I was not aware it at all. So I was left without a car for my whole holidays with my small child. I had to walk everywhere and take a taxi. I also lost my €123.00 rental money. It is a disgrace and if you are so concerned about your reputation shd be more specific about your fees. It is terrible to be left stranded like I was. I will defenitely tell my experience to everyone and make sure you will get the worst reputation ever. "

" Not helpful at all. Was stranded with a young child at 10 p.m in a foreign city. Disgrace. "

BUDAPEST, HU - Reviewed by MARK - 24 May 2016

" Easy to book, cheap prices, good service "

" The staff was really helpful, at check out, and at check in as well, good car too "

BUDAPEST, HU - Reviewed by MÁRTA - 22 February 2016

BUDAPEST, HU - Reviewed by MUTAHIR - 19 October 2015

" I was robbed by auto europe. I booked car for three days for app 60 euro. At no stage I was informed that I would have to pay 37 euro plus VAT to arrange a pick up from the airport. Apparently it was written in my voucher terms. No one in car rental place told me. it was only when I reached my hotel and looked at papers it had extras and i was told on my return that it was my pick up fee as I was picking car after their working hours. My question is why auto europe did not tell me in advance. why not booked me with another company who was open all night . very disappointed "

" Staff did not explain when charging me pickup fee. they were in a hurry , sign here sign here and off you go. It was worst experience. I rent cars regularly , certainly my worst experience explaining things "

BUDAPEST, HU - Reviewed by ALEXANDER - 21 September 2015

BUDAPEST, HU - Reviewed by STEFANO - 31 August 2015

" I have driven the car only for a limited amount of km and parked it in a very safe spot. At the car return I have been asked to pay for a small scratch on the window that I am sure was present from the beginning of my car rental. I had paid for a full coverage and even with that I had to pay other 50 euros for something was surely not done by me. The staff was totally unpleasent and arrogant in dealing with the problem. "

BUDAPEST, HU - Reviewed by RARES IOAN - 12 July 2015

" When I drop the car , I was told that everything is ok but then they took my money from the account without announce me and without telling me why "

BUDAPEST, HU - Reviewed by ANETTA - 16 June 2015

" The Buchbinder staff is not too friendly or helpful. The baby car seat was dirty and old, I bought a new one for my son on the next day. The opening time is 8 am, but they opened the office after 8:15 am. The rental price was 428 euro online but they charged my credit card 200 euro more at their desk. I was so disappointed. "

BUDAPEST, HU - Reviewed by DIONISIE MIRCEA - 23 January 2015

" Great service and price "

" Exellent "

BUDAPEST, HU - Reviewed by DIONISIE MIRCEA - 23 January 2015

" Great service and price "

" Exellent "

BUDAPEST, HU - Reviewed by CORINNA - 08 April 2014

" Very easy to book. A bit confusing, that the same car in the same business ends up going for a different price if booked through the Irish as opposed to the German website. Why that`? "

" It was not obvious in advance that Thrifty has no office at the actual airport, but collects you from there and takes you to the office, just 5 mins away. The shuttle service is excellent, staff are very friendly and helpful. "

BUDAPEST, HU - Reviewed by DIONISIE MIRCEA - 24 July 2013

" really hassle free "

" nice staff,helpful "

BUDAPEST, HU - Reviewed by MARIA - 21 June 2013

" The company offered the best prices among all of the rental companies even on short notice. The car had even AC even though I didn't ask for :) I really recommend Auto Europe, I'm sure I'll use their service again in need! :) "

" 10000000% satisfied, I'm gonna rent from Buchbinder again and would recomend. A++++++++ Thank You! "

BUDAPEST, HU - Reviewed by DERMOT - 28 May 2013

" Pick up point staff not quite as good as return point staff. "

" As above "

BUDAPEST, HU - Reviewed by ADRIENNE - 02 April 2013

" I had a couple of inquiries before booking. Called Customer Service locally who contacted Budapest agent real time. Very helpful "

" I always rented cars via Thrifty in Ireland. When arrived, the car prepared for us had no winter tyres on. It was stated in voucher that winterization included, also heavy snowing was forecast in Hungary. When I booked I requested to travel to Austria, sated in my booking, paid full in advanced, yet they wanted to charge me for travelling to Vienna (€50, almost 3 days rent). De-icer and ice scraper were not in the car yet stated in voucher. The first car was in a bad state, knocking noise from wheels while turning. We left with third car (only with winter tyres on), clutch and gearbox were not up to standard. Dropped the car off on Sunday, €517 deposit still not released. "

BUDAPEST, HU - Reviewed by ZOLTAN - 01 October 2012

" Great service, amazing price, easy to use "

" Brilliant service, very kind stuff and everything was perfect! "

BUDAPEST, HU - Reviewed by ZOLTAN - 23 August 2012

BUDAPEST, HU - Reviewed by ADORJAN - 06 July 2012

BUDAPEST, HU - Reviewed by RICHARD - 03 July 2012

" Friendly staff ... Smooth pickup from the airport "