Auto Europe
- North America
- Central America
HERTZ UK CUSTOMER REVIEWS
- 8.5
- 8.8
- 8.8
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ GREAT BRITAIN Car Rental Reviews
Average Rating for Hertz :
GLASGOW, GB - Reviewed by ALASTAIR CAMPBELL - 28 August 2025
" Good service, as usual. "
" You provided no explanation of the EV charging process, where to find the cables, the lack of a card to pay for charging or where to find charging. The cost of £40 for about 150 miles travel is a ridiculous amount too. The service was pretty poor. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JOSEPH - 28 August 2025
" Recommended. "
" Friendly staff member processed my rental. I was able to do most of this online myself so the pickup was quick. Was very satisfied with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BRENDAN - 27 August 2025
" Excellent experience "
" Good counter service on pickup. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JAMES - 14 August 2025
" As above "
" I am a gold hertz member and they repeatedly refuse to allow my partner to drive for free as advertised because I did not book through hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NICHOLAS - 28 July 2025
" My experience with Auto Europe and Hertz was excellent "
" I gave hertz an 8 on question 2. Most times Hertz are more expensive than other rental companies. But service is excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NIALL - 25 June 2025
" Auto Europe V good. Hertz themselves below what I expected for a big name. "
" Pick up etc excellent. Drop off not so much. Using the key drop as closed on a Sunday, their staff put the time returned as late that night, meaning an extra days charge, plus a late fee. I'm trying currently to get a refund. Also a vehicle license fee was also charged which is sneakily buried in the rental agreement I assume. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 22 May 2025
" Excellent "
" Very easy to deal with .staff at Stansted rental village were very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 15 May 2025
" Easy experience to book and amend booking with good choice and price range. "
" Ordered a mid size, manual car. Got an automatic Suzuki swift!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by JAMES - 11 April 2025
" Car not always as expected "
" This was a successful hire as i ordered an electric Polestar My 3 previous rentals with Hertz in Portugal England and Spain provided an inferior car to the one i had booked with you. Can you comment onthis please "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 18 March 2025
" All good no complaints "
" Very good car Very efficient staff at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 17 March 2025
" Only one problem sat nav in the car I could not hear and couldn't find how to turn it up "
" Everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RODERICK - 28 January 2025
" Overall a seamless experience. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 01 January 2025
" Overall experience was very satisfactory "
" Excellent staff good quality car and easy pick-up and drop off process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JULIA - 11 December 2024
" No issues, unlike similar company off the airport who are not to be recommended. Very happy with everything. "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHANE - 05 December 2024
" Filter out shuttle bus from in terminal correctly "
" Overall very good, however implied in terminal pick up but needed to get a shuttle bus, charging fob for EV did not work at Shell charger causing stress and wasting time "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 05 October 2024
" Great service front desk check in (Pawel) and great return service "
" Great front desk check in and great return service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by PHILIP - 19 September 2024
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 13 September 2024
" I specifically asked for a car hire provider in terminal. Hertz was a shuttle bus away. There were cheaper options with a shuttle bus ride that I could have chosen, "
" Fine "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 08 August 2024
" Otherwise all was fine "
" I booked through Auto Europe but also got an invoice from Hertz, which was considerably lower that what I paid. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KWAN LUN - 14 July 2024
" Not a happy one "
" I have booked a Jeep from the Auto Europe website. This turned out to be an electric car ( not made clear on Auto Europe web page). On the Hertz counter I was told this is an electric car, since I am not sure if charging station and charge time, I decline to take it. I was first offered an alternative and was told it would cost £50, I asked if there is a cheaper alternative, a Suzuki was offered on £40. I took the offer thinking it was £40 for the duration since the car is even smaller than the Jeep I initially choose. Everything was set and I was given a voucher to sign. Since I was in a hurry and therefore not looked at the small print before signing. Only upon returning the car two days later I found out that the change of car has costed me £120 plus VAT. I think Hertz is not very ethical. Furthermore, I returned the car after just two days, and Hertz has not refund me for one day unused change. I am disappointed, but I did not make a direct complaint to Hertz because I signed the voucher without carefully looking at the numbers. Partly my fault. However, this change of car and the excessive charge is something I am not very happy with. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by ANNE - 08 July 2024
" I am happy to pay any honest charges I incur but believe that we were being targeted for this false charge, a practice I most def assume is ongoing. It is a deterrent to hiring a car again. I am very interest in Auto Europe's response to this matter. "
" There was little choice when we arrived and the vehicle we were allocated had a lot of scratches/marks/dents (more than ten) and a piece of side trim missing. The car drove well but gearstick was difficult to use. When we were refuelling the car to full we noticed the fuel button did not read to the top (a little under). On returning it, a staff member checked it over. I overheard 'Asif' say to this staff member 'that vehicle never registers as full'. The first staff member then asked me to sign on a tablet showing only a signature box and email and date. I did not want to sign a document I could it see and asked for a printed receipt with Hertz. Then 2 staff members went in to do this then one came out to say that the other was going to charge £35 for fuel but that he had cleared it up. I now have an email showing this charge and separately a printed receipt showing zero as due. I just feel that whole fuel business was a scam being operated and am waiting to see what happens to the 250e being held on my card which I have to wait for up to ten days to be returned. I have the fuel receipt and the printed receipt showing zero due and will not accept this false charge if it is made. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by BRENDAN - 12 June 2024
" Excellent all round experience "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 23 May 2024
" Very user friendly good value and simple to use "
" Very nice car and the rental process was very good . All Hertz staff were helpful and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 04 May 2024
" Good "
" Very courteous and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOSEPH - 29 February 2024
" Used a couple of times and always spot on. "
" Good upgrade with EV. Charging a bit pricey "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 16 February 2024
" good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by NIGEL - 07 February 2024
" Good overall. "
" Friendly staff, new, clean car, competitive pricing. Hired an Opel Mokka, just a fyi, I do not have big feet but still found the space for the drivers feet a bit limited, took a bit of getting used to. For people wearing boots and.or with larger feet would be awkward/dangerous. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWQUAY, GB - Reviewed by MARC - 07 February 2024
" I called auto europe customer care about an issue and they were no help at all. "
" Did not have the correct baby seat, i had to get one from europcar Did not advise properly on how to charge the electric car or where to find cables Overcharged me "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - 29 November 2023
" Painless "
" Easy and quick "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MIKE - 17 October 2023
" When we finally got to the desk, we had to give all the information again that was already on the booking form. Name, address, card details etc. They then tried to sell us extra insurance. I didn't take this as only wanted the car for a short journey and a few hours. Hence, they were able to charge my card for damages that never occurred. This wasn't a leisure trip and the initial experience added to an already stressful day. And to find myself €400 out of pocket on Monday morning, put a bad taste in my mouth. I will need to do this trip again shortly but will not be booking with Auto Europe nor Hertz. "
" Never again! Took 1.5 hours to get the car. Long queues and rude customer service. Had only a few hours to visit a sick relative, leaving me less time with them as had a return flight that evening. Then proceeded to charge my account £343 for supposed damages done, which didn't happen. Had the car for 7 hours. Left airport, parked in family members driveway and then returned to airport. Awaiting response to refund request as pictures taken prior to taking the car and shows damage already there. Terrible treatment of customers from start to finish. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NEWCASTLE, GB - Reviewed by NEIL - 01 October 2023
" Flight was delayed so Hertz closed. Unable to pick up car. Stranded in airport. Had to get a train and 2 buses which added an extra 4 hours to my journey. Not getting any refund. "
" Flight was delayed so Hertz closed. Unable to pick up car. Stranded in airport. Had to get a train and 2 buses which added an extra 4 hours to my journey. Not getting any refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 13 September 2023
" Good price "
" Great staff both at collection and return and nice car too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANTHONY - 07 September 2023
" Would definitely hire with them again "
" Hertz were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 18 August 2023
" Car was substandard. Warning lights came on for tyres. Went to Hertz in Stratford upon Avon only to find office was closed for months if not years. Had to give a tip to car cleaning company to rectify the situation before we had the warnings shut off "
" Car was substandard. Warning lights came on for tyres. Went to Hertz in Stratford upon Avon only to find office was closed for months if not years. Had to give a tip to car cleaning company to rectify the situation before we had the warnings shut off "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BIRMINGHAM, GB - Reviewed by ROSS - 09 August 2023
" Easy to use and great deals. "
" Vehicle was heavily damaged with much of the damage not pre-documented by Hertz. Not reassuring at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DANIEL - 31 July 2023
" Another great experience with Hertz but unfortunately I'm unlikely to rent an EV again due to the cost of charging, which is way higher than petrol. This is a shame as the EV option is otherwise an excellent one. "
" Another great experience with Hertz but unfortunately I'm unlikely to rent an EV again due to the cost of charging, which is way higher than petrol. This is a shame as the EV option is otherwise an excellent one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANTHONY - 30 June 2023
" See above "
" I booked an economy car( Corsa). I was given a Toyota Aygo...too small for me and classed as a Mini in AutoEurope list. Hertz insisted the Aygo is on same class as Corsa. I had to argue and discuss for about an hour before they eventually gave me a Corsa...which had lots of scratches meaning I had to take loads of photos to protect my damage deposit!!. I like Hertz but you should clarify your car types with them. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by MICHAEL - 16 June 2023
" Adequate "
" Upon arrival at the Hertz desk,we had to queue for 1.5 hours,the car we got was 2 years old,and not what we expected. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by DANIEL - 19 April 2023
" I always try to use Auto Europe for all our car rental. The booking process is smooth, it's easy to pick out the more reliable companies and customer service is excellent "
" We had a Polestar 2 and every aspect of the rental was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DONAL - 31 March 2023
" We use auto Europe a lot. "
" The Tesla car had issues with charging. I was travelling with a tesla car owner, and they called the car a "lemon". It took 45 minutes to charge 15% at a supercharger station. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 4
LONDON, GB - Reviewed by SIMON - 12 January 2023
" Xxxxx "
" Friendly check in staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 10 November 2022
" X "
" Only negative was car smelling of cigarette smoke otherwise positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRETE - 01 November 2022
" There seems to be a black area with super cover as Hertz say you cannot get their supercover only from them and only when you come to the desk to collect car "
" Didn't have the class of car pre booked and pre-paid for, eventually got a small car. Major hassle over supercover, they told me I didn't have this cover and tried to sell me it even though I paid you for this extra cover. Overall hassle and wasted about 50min at their desk "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WILLIAM - 06 September 2022
" Ease of Business in a helpful manner "
" The lads in reception couldn't have been more helpful. Overall a really good driving experience with HERTZ. Thank you HERTZ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 August 2022
" Excellent - prices could be lower "
" Very smooth - will use it again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by BRENDAN - 18 July 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 16 April 2022
" Xxxx "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 17 March 2020
" New car had choice of cars Wonderful experience "
" Only problem was never received a email from hertz after dropping of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RONALD - 11 March 2020
" Certain Hertz staff try to wear you down by up selling "
" Trying to sell me their insurance and tried to get me to upgrade and get sat nav told him I had super cover with Auto Europe he told me it was no good so I asked if it was no good then he backed down And the car I got had fitted sat nav anyway the car had three scratches more than they had marked on sheet Why can't they just hand over keys "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by ANDREW - 05 March 2020
" See above "
" There were technical problems at the counter which led to a delay in getting our vehicle. No other issues. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 25 February 2020
" Initially there was no car available, but the Birmingham Airpirt staff were proactive fixing the issue,. Any issues with the car was broght to my attention in advance and the drop off was drana free and seemless. I would definitley use Hertz again. "
" There was no vehicle available when I arrived at the airport. However, the staff did everything they could to rectify the situation (took about 1 hour), casing on the drivers wing mirror was missing, but this was brought to my attention by staff. The drop off was seamless and the people I met were great. I really appreciated that there were no dramas at the drop off. Well done to Hertz for addressing the issues positively. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHARLES - 25 January 2020
" As above. "
" Unfortunately the lack of cars available in our group was disappointing we were given a large estate automatic car which wasn't really what we wanted. Fine car if we were to do alot of driving. This blip would not put us off from using Hertz again - we have used them before and very pleased. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by DONALD - 15 January 2020
" Easy booking and price were great. "
" The customer service was fantastic. Ease of picking up and dropping was very simple. Tommy on the reception was very courteous and made the booking go very easily "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DENIS CRAIG - 12 December 2019
" Overall very good except for drop off. "
" The pickup was no problem. When I went to drop off the car there was nobody to sign it off so I went to the hire counter to be told by Jacqui that there was no one in to book it back and anyway it's dark so they wouldn't be able to check the car! I returned to the drop off with the intention of taking a video of the car as proof of drop off condition but low and be hold I met a nice chap from Hertz who checked over the condition of the car and declared it ok. The only thing he needed to check was the fuel which was full when he got the keys from the rental counter. I would then receive the sign off by email. Job done! Except it is now 3 days later and no sign off email. I always like to get confirmation when I drop the car back at any company for peace of mind so there are no come backs after! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NAIR - 03 December 2019
" First time using "Auto Europe" to rent a car. It was very good until they charged more money than arranged into my card. "
" Hertz has always been one of the best and cheapest rental car companies. Always clear and helpful with the information. Also the cars are usually new or very good taken care of! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GAVIN - 02 December 2019
" Excellent "
" Execellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRETE - 16 November 2019
" Staff very friendly and helpfull "
" Very good bar 2 things who ever check the vehicles please make sure all wipers are there and working properly and that there is water/screen wash for windscreen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GAVIN - 15 November 2019
" Hertz- Manchester team - Excellent- Front desk- best in class "
" Hertz- Front of desk lady - was excellent Best and quickest service I ever had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by PAT - 06 November 2019
" Very good all round. "
" All worked very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 03 November 2019
" Excellent "
" Very efficient and friendly staff. The ability to fill in details online before the hire date saves a lot of time on pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRAEME - 23 October 2019
" Swift experience. In car in minutes with Hertz this time. "
" Quck, efficient transaction once agent arrived after showing previous customer their car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BERNARD - 23 October 2019
" Very good efficient booking experience. "
" Very happy with the service overall. However, when I returned the car there was no attendant present to inspect the car. At the desk when I returned the key I mentioned this to the lady. She said they would check it the next day. I outlined that this was most unsatisfactory. I assured her the condition of the vehicle was as I received it and I would rather have that established when returning it. She was unsympathetic. This is the reason for the 7's. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LIAM - 26 September 2019
" very happy with our experience "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUNAID - 29 August 2019
" Very good experience but my deposit is still on hold. "
" Very good experience but my deposit is still on hold. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 09 August 2019
" Very simple booking process reliable and good value. This is why I continue to use Auto Europe year after year. Thanks "
" As usual the service was first class in every way great staff great car and easy pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANNE - 24 July 2019
" My cancelation due to lower price on your website worked well. My crexit card was reimbursed within 48hrs "
" Everything went very smoothly but to have gps we had to upgrade and to argue our price at the end of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by EMMANUEL - 23 July 2019
" Autoeurope always offers me the best rates, the site is easy to use, clear and if you opt for an excess refund offer, if things go wrong, they honour their promise . Very happy to keep using Autoeurope.ie for all my car hire needs "
" Very helpful and professional staff at the Hertz office at Edinburgh airport, a pleasure to deal with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DANIEL - 23 July 2019
" Good in general "
" Car had a lot of marks and scratches "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
JERSEY, GB - Reviewed by ANN - 15 July 2019
" Very pleasant experience and great value for money "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PASCHAL - 09 May 2019
" Regular user of Auto Europe and so far have never had any negative experiences. "
" Very quick and efficient pick-up and drop-off. Car was upgraded to Merc GLC at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DENIS CRAIG - 13 February 2019
" Everything was fine with the hire. ! "
" Unfortunately when I dropped the car back ,where as most companies go around the car with you, Hertz just said thanks and we'll send on the report by email. I like to have it signed off in my presence so there's no misunderstanding about any damages. Apart from that it's a very pleasant experience with Hertz "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUTON, GB - Reviewed by MICHAEL - 20 January 2019
" very happy "
" Very satisfied with booking through Autoeurope and picking up and dropping car with Hertz. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLM - 15 January 2019
" My second time hiring, very efficient and will use again "
" The only problem was that the Skoda I requested was unavailable and I was condemned to a Vauxhall "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by PAUL - 07 January 2019
" Hertz always a nice car. All extras are over priced. "
" Always get a nice car with Hertz. Bristol airport car rental is still chaos, the hire desk is half a mile away from the cars and car return. Not Hertz fault but maybe think about how you could offset the inconvenience. As always the extra insurance is far too expensive so you have to make do with a third party reimbursement policy. This doesn't suit the customer or Hertz. Sort it out, please, why can't Hertz sell regular customers an annual insurance policy? Alternatively, have reasonable fixed maximum price per car rental cover as offered by Firefly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BRENDAN - 06 January 2019
" Excellent "
" Completely stress free car hire experience.. the gentleman in Birmingham airport both on collecting / dropping off was very helpful and a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 01 January 2019
" Love Auto Europe - usually the best deals/choice "
" Car was dirty both inside and outside. Poor system for flagging up damage - sending an email to the customer from the desk which didn't arrive immediately. Minor damage is detailed on report which is something our preferred company, Enterprise doesn't do. The dirtiness of the car made it difficult to spot every tiny piece of 'damage'. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 17 December 2018
" Very, very rarely find a cheaper car "
" Although they couldntfind my membership on the system pickup was still relatively fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAYMOND MICHAEL - 05 December 2018
" it was what I wanted efficient trouble free and value for money "
" it was what I wanted efficient trouble free and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEREMIAH - 01 December 2018
" Efficient. "
" Too expensive for a day hire. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 01 December 2018
" Perfect rental "
" Great location at north terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ALEXANDER - 13 November 2018
" Been using AutoEurope for years and still find it's the best to get a good deal. "
" Was unjustly charged 120 GBP upon returning the vehichle "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LONDON, GB - Reviewed by LORRAINE - 09 November 2018
" I had a problem with the original booking. I received a mail with a booking reference but when I opened the attachment a couple of days before pick up I noticed it said cancelled on it. I rang up and was advised it was likely that my card was not accepted. I had no way of knowing this unless I opened the attachment. I was offered a more expensive alternative I asked to speak to a manager and while on hold I had to hang up. The manager did ring me back and sort it for me at the same price. I used the same card to pay and there was no problem. It should be clearer online that you need to make sure you open the email and the attachment with your booking reference to make sure it has gone through. Apparently there should be a confirmation email as well as the booking reference email but I never noticed this info online when ordering so perhaps it should be clearer "
" On airport so easy pick up and drop off. Staff helpful, no queue when we got there so quick too. Car was clean and exactly as we hired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by TOMAS - 09 November 2018
" Happy with experience "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ASHLEY - 01 November 2018
" Online booking & price were both fine but where possible I would not use Hertz at Edinburgh Airport again. "
" Upgrade provided & car in good mechanical order. However significant prior damage was not listed at pickup. Next morning documenting damage, emailing photos & trying unsuccessfully to reach Hertz Edinburgh by phone wasted time & left us paranoid that we would be blamed, so adversely affected our short holiday. Heavy smell of smoke & cigarette butts under seats. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
EAST MIDLANDS, GB - Reviewed by EILEEN - 01 November 2018
" I've often used hertz never had such rudeness at the desk. I don't expect to get a car with a damaged wing. I completely understand it was due to my lateness however I don't expect it to be point out by the minute. I was told they thought I was coming, but yet received no phone call from them. "
" Attended late through delayed flight, it was pointed out at the desk 2.27 precisely. Told I'm lucky to have a vehicle and was down graded to a smaller damaged car. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NOTTINGHAM, GB - Reviewed by BRIAN - 18 October 2018
" Car itself was fine, but was not the car I booked. "
" Booked a Compact CD Class. Upon arrival, overheard the counter guy say there were no C classes available. Downgraded me to to a B Class Skoda Fabia, without informing me about anything. No reference to downgrade, no offer of money back, no nothing. I only realised I had not got the car I booked when I went to the car. There were 2 others behind me in the queue, and I was late for a meeting already, so no time to go back, complain, and wait again for all the details of a new car to be registered. Very disappointed with Hertz service levels. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by JOHN - 02 October 2018
" All good "
" Easy process , very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DENIS - 19 September 2018
" The experience was painless and fairly expedient "
" Hertz were very good to deal with! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by WILLIAM - 05 September 2018
" Website very easy to use as it shows all the car options with prices in a table "
" Overall, very good experience. One issue was that there was minor damage on the car when it was picked up and we did not get the car condition email that was promised. Pointed this out to counter staff at drop off and it was accepted that we did not cause the damage. We had photographs of the damage that we had taken at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by MARTINA - 20 August 2018
" Excellent "
" The staff polite and efficient. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by LEONARD - 18 August 2018
" Professional, value for money and excellent customer service. "
" Great experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by AMANDA - 08 July 2018
" very happy with Autoeurope "
" no where to park when dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICK JM - 12 May 2018
" Very good with Auto Europe "
" Going out was slow but better than the return That took about 40 mins no one to check the car. When the car was finaly checked the computer broke down could not issue a receipt I was told to go to the office big long quie Then told to go to booking Then missed my flight Never againI "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 09 May 2018
" This rental was trouble free but I have had issues with previous bookings where the car did not match your advertised car in portugal "
" It was satisfactory. No one present to check out car which had additional marks on it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by BENJAMIN - 25 April 2018
" Very happy Nice car, lovely car. "
" Stunning brand new car. Efficicient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 16 April 2018
" Very Pleasant "
" Smooth "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICK - 18 March 2018
" Very efficient "
" good "
BRISTOL, GB - Reviewed by FRANK - 12 March 2018
" Not very customer friendly for me "
BRISTOL, GB - Reviewed by NOEL - 01 March 2018
" The entire process was trouble free ... "
" Perfect service ... "
LIVERPOOL, GB - Reviewed by PAUL - 20 February 2018
" Excellent service easy booking with good cancellation policy "
" Friendly capable staff in a very good location at the airport. I got a free upgrade to a very nice car "
LUTON, GB - Reviewed by MARY - 09 February 2018
LUTON, GB - Reviewed by MARY - 21 January 2018
EAST MIDLANDS, GB - Reviewed by JIGNESH - 05 December 2017
EDINBURGH, GB - Reviewed by RAYMOND - 28 November 2017
BIRMINGHAM, GB - Reviewed by BARBARA - 26 November 2017
" Very pleasant staff. Easy process to collect and return car. "
LONDON, GB - Reviewed by MARCELLA - 24 November 2017
GLASGOW, GB - Reviewed by ANTHONY - 22 November 2017
" Greta service never any issues. "
" Good Quality Clean car and excelelnt counter staff in Glasgow Airport "
GLASGOW, GB - Reviewed by PATRICK JAMES - 16 November 2017
BIRMINGHAM, GB - Reviewed by JAMES - 15 November 2017
" I am in dispute with Hertz about an extra charge of £42 for cleaning. The car was driven on the M6 to Newport Pagnell and as it was raining the usual spray was on the car. There was no interior dirt I have never had this before. Unfortunately I did not notice that the attendant had added this charge to my receipt "
GLASGOW, GB - Reviewed by IAIN - 14 November 2017
LUTON, GB - Reviewed by MARY - 11 November 2017
BIRMINGHAM, GB - Reviewed by GERALDINE - 08 November 2017
LEEDS, GB - Reviewed by DANIELE - 02 November 2017
MANCHESTER, GB - Reviewed by PATRICK - 29 October 2017
" My dealings with HERTS was not very enjoyable I am not at all happy about the way i was treated in my last trip I will not be booking a car again with HERTZ "
LONDON, GB - Reviewed by FERGUS - 19 October 2017
" I paid for the super insurance with no excess....however this didn?t apply at the hertz desk. Stil ?1000 excess should we have damaged car. "
" Asked for manual car but got automatic. Desk service quite slow. "
LUTON, GB - Reviewed by DONAL - 12 October 2017
GLASGOW, GB - Reviewed by GERARD - 11 October 2017
NEWCASTLE, GB - Reviewed by KATY - 10 October 2017
MANCHESTER, GB - Reviewed by ANDREW - 05 October 2017
" Hertz provided an excellent vehicle and service "
LONDON, GB - Reviewed by SINEAD - 02 October 2017
BIRMINGHAM, GB - Reviewed by IRENE - 20 September 2017
" Only issue was we bought out the insurance at a cost of £66 yet we have been charged just over £88? "
LONDON, GB - Reviewed by DEREK - 19 September 2017
" So easy to use the website.With some great choices "
" No issues in collecting the car, all paperwork was done in a timely manner, Very quick and easy drop off. "
BIRMINGHAM, GB - Reviewed by JAMES - 19 September 2017
BIRMINGHAM, GB - Reviewed by RICHARD - 12 September 2017
LONDON, GB - Reviewed by OWEN - 29 August 2017
" Received a KIA CEED 7 seater. It is a poor 7 seater as the space in the rear two seats is way too small and it is not a proper 7 seater. "
LONDON, GB - Reviewed by DERMOT - 21 August 2017
LONDON, GB - Reviewed by NUALA - 16 August 2017
NEWCASTLE, GB - Reviewed by STEPHEN - 12 August 2017
" Booking system is clear and rates are generally good, but there could be more options available for those dropping cars off at different location to pick-up. "
" Hertz in Newcastle were going for picking up near the airport and informing us that there were two garages approaching Leeds Bradford airport on the way down for filling up with petrol. However, both garages were closed for repairs and when we got to Leeds Bradford airport the Hertz rep said the charge for the additional petrol (our tank was three-quarters full would be 26 euro versus an estimated 8-10 euro if we filled up from a garage. However, the nearest garage was a 20 minute journey. As we were early we took instructions form him and despite traffic arrived at the location he instructed to find no garage there. We circled for a while and asked locals, but no-one knew of the garage so we ended up going back to the airport. "
MANCHESTER, GB - Reviewed by ERIK - 12 July 2017
" Very kind and helpful staff. We got an upgrade free of charge. Wonderful and clean car. Not a single negative comment comes into my mind! "
EAST MIDLANDS, GB - Reviewed by BENJAMIN - 28 June 2017
BIRMINGHAM, GB - Reviewed by EUGENE - 27 June 2017
LIVERPOOL, GB - Reviewed by GARY - 23 June 2017
" upgraded me free "
LONDON, GB - Reviewed by KIERAN - 22 June 2017
LONDON, GB - Reviewed by COLIN - 21 June 2017
NEWCASTLE, GB - Reviewed by CLIFFORD - 17 June 2017
" The direction map from the terminal to the hire car park was confusing. So perhaps clearer directional instructions. I was also informed that the car was perfect, but I found a scratch on the drivers door, so I had to return to the desk to inform the receptionist. He was apologetic and professional. The car was clean and very smooth to drive and also trouble free. "
" Very good. "
MANCHESTER, GB - Reviewed by PAUL - 14 June 2017
BIRMINGHAM, GB - Reviewed by MATTHEW - 07 June 2017
" Auto Europe always good. Good price and when I have required to contact them (not on this occasion) customer service is excellent "
" Check out of car was delayed as desk was empty on arrival. Representative arrived without apology and proceeded to provide car with poor attitude. Represent tried to sell an upgrade. When refused was given a Renault capture, which I later realised was B group despite reservation for C grade car. Drop off was smooth, but attendant was not interested in my comments re. wrong class of car. Car met needs and it was pooring with rain so didn't pursue further, but not a great experience. Last with Hertz experience was much better. "
NEWQUAY, GB - Reviewed by CATHERINE - 01 June 2017
" very helpful "
" Hertz put through ?472.61 against my credit card, on top of ?156.70 already paid on line to auto Europe, despite the car being undamaged and without an explanation. When I finally got through to customer service to make a complaint I was told it would take 3 weeks to process and then I was put through to the Hertz Newquay desk where the call was disconnected at their end. Great Customer Service NOT!!! "
MANCHESTER, GB - Reviewed by PATRICK J - 28 May 2017
EDINBURGH, GB - Reviewed by NOEL - 24 May 2017
" Hertz counter employees were dreadfully slow, taking on average 10 minutes to serve each client ... They were very focused on trying to sell extra insurances etc rather than clearing the long queue that was building up. "
LONDON, GB - Reviewed by PATRICIA - 17 May 2017
MANCHESTER, GB - Reviewed by ANN - 17 May 2017
" didnt really have any great dealings with them so cannot comment. The car was hired from Hertz "
" Was ungraded because we asked for GPS - was not given the choice of this. GPS had no sound and because we didnt ring them to report it they refused to take anything off the final bill. Was charged exorbitant fees for the GPS and Insurance per day - the car hire cost us more than the flights and hotel put together. Staff were not very helpful - "they were the rules, we cannot do anything about it". I would certainly advise anyone looking to book a car to keep away from Hertz. We will not be dealing with them ever again and will not recommend them to anyone else. Very disappointing experience - we were very upset and disappointed. "
LONDON, GB - Reviewed by SANDRA - 16 May 2017
NEWQUAY, GB - Reviewed by PAUL - 15 May 2017
" Very efficient and friendly service "
" As above "
LONDON, GB - Reviewed by BRIAN - 14 May 2017
" long delay at check in, short of staff three in queue me last took an hour missed appointment not happy "
LONDON, GB - Reviewed by ADAM - 02 May 2017
" Got there the next day to find my car was not available lost all money. "
" Got there the next day to find my car was not available. "
LONDON, GB - Reviewed by JOHN - 02 May 2017
HOLYHEAD, GB - Reviewed by HOWARD - 26 April 2017
" It was not clear if the 48 hr cancellation notice was by date or time. I had to call the auto europe desk to have this explained to me. It is by the time so that is good. The cost per extra driver is quite expensive. We often hire cars in France and it is free to add an extra driver. "
" Lady at the desk was very helpful and we were quickly on our way. It would be better if the Hertz desk was open later to co incide with the late arrival of the evening ferry from Dublin.We would have preffered to come the night before arriving at midnight ( from Dublin ) but the office closes at 5 pm. It would give us an extra full day in Wales.But we had to travel on the morning ferry.The car did not have a handbook and we had difficulty trying to open the petrol cap to fill up on way to ferry. Is there a chance to have a handbook in each hired car? "
MANCHESTER, GB - Reviewed by PAUL - 12 April 2017
" Very good cancellation policy good prices and easy booking "
" Excellent cars spotlessly clean and good staff "
GLASGOW, GB - Reviewed by COLIN - 09 April 2017
" HI I have tried over the phone and through email to cancel this car hire. As I mentioned in both email and on the phone, due to issues with car and the sat nav, I cancelled the hire with hertz on Wednesdsay the 5th. I have yet to receive a refund from you. "
" I really hated my experience 1. Nat nav did not work. 2. Car handbreak locked up and emergency breakdown assistance was required. 3. AA had trouble finding us and we had to wait for 2 hours. 4, On the website, it was listed that I would get a Ford Foucs like car instead I got a Vaxhall mukka. This is an SUV. "
BIRMINGHAM, GB - Reviewed by THOMAS - 03 April 2017
" Excellent service as usual "
MANCHESTER, GB - Reviewed by JOE - 30 March 2017
" Clearer instructions about what paperwork required to exit barrier would be more convenient. "
BRISTOL, GB - Reviewed by SIMON - 24 March 2017
" Everything was smooth with the hire car pick up and drop off but unfortunately the vehicle smelt strongly of smoke. "
EAST MIDLANDS, GB - Reviewed by PAUL - 23 March 2017
" Not happy about additional insurance with one party & if damage to vehicle, the hire firm seek compensation from me & i have to seek it from the insurance company. "
" Hertz had advance notice that 12+ parties were going to hire from them at EMA last Wednesday 22nd inst. They had only one clerk to process us & I waited 1.25 hours to receive clearance to pick up car. My trip was a day return from Ireland & it was hugely inconvenient & embarrassing to me from a business perspective. I never had time to have a decent meal due to the hopeless management standard at Hertz. One man from Ireland forfeited his hire & hired from another firm in order to be in time for a funeral. It took him 3 minutes! Hertz had a special deal on offer that day that proved very expensive due to the stress & inconvenience caused to the customers hiring the cars. Unlike most retail businesses; Hertz knew in advance they would be busy "
LEEDS, GB - Reviewed by ANTHONY - 22 March 2017
LONDON, GB - Reviewed by RORY - 17 March 2017
" I was given a Kia and when I asked for a different car or possible upgrade suggesting a VW or an Audi I was told there was no Audis or VWs available. However, when I was driving out of the yard I saw at least one Audi (an A3 I think) in a Hertz bay. I use Hertz typically when I hire cars and I was basically told a lie. Not impressed at all! "
SOUTHAMPTON, GB - Reviewed by DANIELA - 15 March 2017
" I have always been very happy with autoeurope. This time I got a hertz car and was upgraded. Had a fantastic new car, only 8 miles on the clock. Happy I took the super cover from Autoeurope. All went well and smooth. Had a fab trip, thanks "
" Same as above, got a fantastic new Volvo automatic with only 8 miles on the clock, a dream to drive. Unfortunately I did not drive it that much as my daughter had a car and I travelled a lot with her. But all was smooth and friendly and quick. Very good! Thanks "
MANCHESTER, GB - Reviewed by ANDREW - 14 March 2017
" Very happy with autoeurope. Value for money and very efficient. I would definately use again and would recommend family and friends also "
" I could not rent the car from hertz as they would not accept the paper part of my license and my passport for id. They stated that i needed my photo card license. I hold a full northern ireland license and the paper part is valid in the uk. A simple check on a dva computer would have told them as much. I ended up having to rent a car from eurocar for £130 as hertz would not accept my id "
LONDON, GB - Reviewed by PETER - 14 March 2017
" Slow on checkout and check in, system down so no receipt available. Bus transfer efficient. Disappointed with car, I booked midsize and got Volvo v40, no bigger than a focus and a microscopic boot "
LIVERPOOL, GB - Reviewed by BYRON - 08 March 2017
BIRMINGHAM, GB - Reviewed by DONAGH - 07 March 2017
" Great experience....got a free upgrade from a Ford Focus type to a Merc C220 Auto....very nice lady on the desk.. "
BRISTOL, GB - Reviewed by SIMON JAMES - 02 March 2017
" Great value "
" Very impressed. The representative was helpful at the desk and we were upgraded to a new, larger car. "
BRISTOL, GB - Reviewed by GARRETT - 24 February 2017
LONDON, GB - Reviewed by LAWRENCE - 15 February 2017
MANCHESTER, GB - Reviewed by DANIEL - 11 January 2017
BRISTOL, GB - Reviewed by MIRIAM - 07 January 2017
EDINBURGH, GB - Reviewed by RADU - 28 December 2016
" Great service "
" Great service "
BIRMINGHAM, GB - Reviewed by PETER - 16 December 2016
" Hired from Birmingham Airport, no queues, pleasant well trained staff, new cars, no issues on return, no complaints! Tip though, fill up well before you hit the airport on return, there is only one petrol station close by which is IMPOSSIBLE to get to unless you know the area. "
LONDON, GB - Reviewed by GRAHAM - 14 December 2016
LONDON, GB - Reviewed by ANDRIEJUS - 03 December 2016
" Great website ,easy to find good rental deal...... "
" Brilliant company, friendly staff ,cars in great condition,5 star company ,will come back again..... "
EAST MIDLANDS, GB - Reviewed by JOHN - 24 November 2016
" Always an easy proccess "
LUTON, GB - Reviewed by PETER - 23 November 2016
LIVERPOOL, GB - Reviewed by IAN - 18 November 2016
" Very easy to book "
" Very friendly customer care "
LIVERPOOL, GB - Reviewed by ANN - 18 November 2016
" Hertz did not have anyone in the parking lot when I rented the car to check over it and again when I returned it. I left the car back in the parking area and returned the keys. The person at the Hertz desk said someone would check it later that day .I do not think that is good enough as anyone can recerse into the car or damage it after I returned . As a result I will not use Hertz in the future. "
" They do not have anyone at the parking lot to check over the car before one departs the car park or on the return to check for damages.Not good enough.I will not use them agai for this reason. "
LONDON, GB - Reviewed by NIALL - 17 November 2016
LEEDS, GB - Reviewed by THOMAS - 11 November 2016
" Awful experience. Terms and conditions not clear at time of booking, just sent as a lengthy attachment. Was unable to pick up car at destination due to having a different card for payment. Hertz totally inflexible. No resolution offered by auto Europe who said tough look, you didn't read the small print. No refund, no car, very unhappy. I booked a car with enterprise in the next booth who were extremely helpful and accommodating and did not insist on the inflexible non sensical conditions imposed by auto Europe and Hertz. They also matched your rate exactly despite the fact that I would have had to pay more had I booked with them on the day. I will never book with either auto Europe or Hertz again. "
" While staff were patient they were completely unable to help me resolve the situation and totally inflexible in relation to the stated conditions which were not prominent at time of booking. They also made it difficult for me by saying that I didn't book with them and they refused to take responsibility for the agent conditions. This third party arrangement is totally unsatisfactory from a customer point of view. I won't book with auto Europe or Hertz again "
BIRMINGHAM, GB - Reviewed by ROSE - 08 November 2016
" Great small car just what I asked for "
GLASGOW, GB - Reviewed by CHARLES ANTONY - 06 November 2016
" The car was quite damaged and the windows were dirty on the inside. "
LONDON, GB - Reviewed by VINCENT - 04 November 2016
BIRMINGHAM, GB - Reviewed by SUZANNE - 04 November 2016
" Very good service before and after hire. "
BIRMINGHAM, GB - Reviewed by PAUL - 02 November 2016
" Very happy with the service I received ,I will use hertz again ,thanks. "
EAST MIDLANDS, GB - Reviewed by PATRICK - 29 October 2016
EDINBURGH, GB - Reviewed by JAMES - 25 October 2016
" A little extra time could have been spent on the use of the GPS. It took awhile but was able to figure it out with some frustration. "
" good clean vehicle Would like to know what happened to my Hertz account, know it has been a while since my last rental but I thought that computers never lost anyones name. "
LONDON, GB - Reviewed by DERMOT - 22 October 2016
LONDON, GB - Reviewed by NIALL - 19 October 2016
GLASGOW, GB - Reviewed by IOROV - 04 October 2016
LONDON, GB - Reviewed by VITALII - 30 September 2016
BIRMINGHAM, GB - Reviewed by JOHN - 27 September 2016
LONDON, GB - Reviewed by GARRY - 25 September 2016
" When we arrived in Gatwick there was 1 person serving at the Hertz desk and about 5 customers queuing? Nearly spent as long in that office as I did on the flight over! Surely they know the volume of cars that they are giving out in given time slots and should ensure that they have adequate staff to cope?! "
GLASGOW, GB - Reviewed by DONALD - 21 September 2016
" Booking was completed very easily "
" Service at Hertz was fantastic n Pamela at reception was very courteous and professional. "
GLASGOW, GB - Reviewed by RICHARD - 09 September 2016
NEWCASTLE, GB - Reviewed by THOMAS - 21 August 2016
" As always all matters pertaining to this rental handled in professional manner. "
" 2 minor problems.[1] Petrol guage dropped as soon as we pulled out of the airport which led me to believe that tank was not filled up properly.[2] i was for £10 on returning the car as I did not have a receipt from garage where I filled up the car.This new charge was not in place when I rented the car so I knew nothing about it.I did not pay the charge "
BRISTOL, GB - Reviewed by JOHN - 17 August 2016
BIRMINGHAM, GB - Reviewed by MARK - 16 August 2016
" Was not happy with the fact we had to pay a 200 deposit even after taking out the insurance. We will not get this refunded from hertz for 21 days. Very unsafisfactory. Yes its in the small print he dis point it out but you domt point it out when booking woth you. I should have taken out the insurance with hertz and it would have been ok. Will book directly with hertz.the next time. "
" Would book directly with them going forward less hassle no hidden charges. "
NEWQUAY, GB - Reviewed by VINCENT - 13 July 2016
" Cheapest price as always "
" Zero hassle - excellent upgrade - easy return "
LONDON, GB - Reviewed by GREGORY - 05 July 2016
" My pick up time was very late we had a bit on an issue, firstly I was sent to the wrong bay, the car was open so I had all my luggage loaded, I had to go back to office they found the right car I transferred my luggage and set off to find my child's rear seat belt did not work. I had to go back into the office again and they gave me another vehicle so I had to transfer luggage again. Chap at desk was helpful but that late at night I would have done without being delayed. "
LONDON, GB - Reviewed by JOHN - 24 June 2016
LONDON, GB - Reviewed by THERESE - 19 June 2016
LEEDS, GB - Reviewed by MARTIN - 09 June 2016
" the car was good and in fairness after i missed my flight your staff were helpful, however on the key you provided me with it said diesel yet the car was petrol. now luckily diesel cars don't accept petrol nozzles it took me a fe mins to figure out. There was NO label on the fuel cap either. Very confusing and could have been very costly. The other thing i still have not received my deposit which was due back once car was returned with fuel etc. Can some one please revert to me. Rgds "
LONDON, GB - Reviewed by MICHAEL - 03 May 2016
" Would like to see facility to add loyalty points (Hertz Gold Club) to reservations made through Auto Europe "
" Car was old, felt dirty, lots of minor scraps and high mileage "
GLASGOW, GB - Reviewed by PETER - 30 April 2016
" Excellent service from Pam and Rafa . "
NEWCASTLE, GB - Reviewed by VINESH - 22 March 2016
" Charged me for SUPER COVERAGE even though i specifically stated i had coverage and to place the excess amount on my card "
GLASGOW, GB - Reviewed by PETER - 04 March 2016
LONDON, GB - Reviewed by CIARAN - 19 February 2016
" Delighted with the car provided, staff as always very friendly and professional. "
LONDON, GB - Reviewed by JOHN - 09 February 2016
" Brand new car - wonderful. Not quite road ready (fuse switch not on) - poor "
BOURNEMOUTH, GB - Reviewed by JOHN - 14 January 2016
" My specific message was not passed on to Hertz. As a result, about half an hour was wasted when I collected the car. "
" Very impressive staff member. "
LONDON, GB - Reviewed by BRENDAN - 04 January 2016
BRISTOL, GB - Reviewed by ROBERT - 04 January 2016
" Flight diverted to Cardiff. Hertz very helpful but alternate car had been subject to previous renter abuse and was in poor condition - it had over 10 items of damage on it inside and outside. On return they found an additional damage to a tyre and I am concerned that I will be charged for this even though I did not do it. "
LONDON, GB - Reviewed by JANE - 15 December 2015
LONDON, GB - Reviewed by ELIZABETH - 14 December 2015
" Very happy with Auto Europe. It was easy to book etc. "
" Staff were very nice and helpful, especially when returning the car. "
EAST MIDLANDS, GB - Reviewed by JIM - 12 December 2015
" When leaving car back to Hertz Car Parking Bay, it is extremely difficult to find the way to it, as there is very little signage. Perhaps this is something you could improve. Staff very helpful and courteous! "
LUTON, GB - Reviewed by TOM - 12 December 2015
" Courtesy bus was very slow to arrive. Absolutely no sheltered area at the terminal while awaiting it. Very poor. "
LONDON, GB - Reviewed by DENIS CRAIG - 12 December 2015
" I have used auto Europe for a few years now, a loyalty system for regulars would be an incentive to continually use the site. Maybe so many points per rental to be redeemed against future rentals like an air miles system! "
BRISTOL, GB - Reviewed by GRANT - 25 November 2015
" no checking of car before or after rental, over the top charge if not returned full of fuel, unfriendly staff. Would not use Hertz at this location again. "
LONDON, GB - Reviewed by ROB - 17 November 2015
" Nobody to receive cars in parking lot at Liverpool airport. "
HOLYHEAD, GB - Reviewed by THOMAS - 05 November 2015
NEWCASTLE, GB - Reviewed by JAYNE - 30 October 2015
BOURNEMOUTH, GB - Reviewed by JOHN - 29 October 2015
" All excellent except for one thing. The agreement was for an "Octavia or similar", whereas I considered the Mazda CX-5 I was allocated dissimilar. I shouldn't have minded but the Mazda has higher seats than the Octavia, while the whole point of hiring the car was to be able to accommodate my frail, 93-year-old mother-in-law, who in the event had much greater difficulty getting in and out of the car than she should have done. "
" Can't distinguish between Auto Europe's role and Hertz's, so my comments have to apply to both. "
LONDON, GB - Reviewed by THOMAS - 21 October 2015
BRISTOL, GB - Reviewed by MICHAEL - 14 October 2015
LUTON, GB - Reviewed by ALAN - 09 October 2015
" Cheep prices top quality service "
" Car was as ordered clean and in order "
BRISTOL, GB - Reviewed by KEITH - 08 October 2015
LONDON, GB - Reviewed by DENISE - 30 September 2015
" Hertz Gatwick Airport used my Debit Card for their security deposit. After returning the car with no problem, I've been told that it could take up to 10 days to recredit my current account with the deposit!!! This is not acceptable and I was not informed when I collected the car that this would happen!! Bad Form HERTZ!!!! "
LEEDS, GB - Reviewed by CARL - 21 September 2015
" Great service and value for money. "
" Great service, easy smooth collection and return. Knowledgeable staff with clear directions. Only criticism is the whole return filled within 10 miles at 5am was a little bit of a nightmare in the fog in an area which was unfamiliar, thanks to 'Bossy Bessy' (sat nav) we made it with time to spare, eventually. "
BRISTOL, GB - Reviewed by WINIFRED - 17 September 2015
" I was unsure as to where to go when I arrived in Bristol Airport. A little help in that regard would be appreciated. "
" The car was returned as I had received it. Yet it was unclear on my departure whether the car hire company was satisfied or otherwise. Surely, the car could have been inspected there and then (mid afternoon) and confirmation of satisfaction or otherwise conveyed to me by the hire company representative. "
MANCHESTER, GB - Reviewed by THOMAS - 16 September 2015
" This was a good experience from booking to completion. Thanks "
LUTON, GB - Reviewed by CLAIRE - 08 September 2015
" Car was not up to standard. We noticed that the aerial was broken when we first seen car but was assured that it did not affect the working of the radio. However when we drove away the radio was in fact not working at all. With 3 children this was quite frustrating. Also the boot would not close properly you had to bang it with great force to close it sufficiently to be able to lock the car (or else it wouldn't lock at all) lastly the mg car we had cut out a miner of times during the 3 days of hire. It did however start again each time. We mentioned issues to hertz staffember when we dropped back car but heard nothing from hertz since even though he said he would report issues. Very disappointed with the car and service this time. "
EAST MIDLANDS, GB - Reviewed by GERALDINE - 08 September 2015
" Pity the desk in the terminal building was unoccupied, difficult to find where to go to pick up car, a very very long walk, luck it was not raining. "
BRISTOL, GB - Reviewed by WILLIAM - 25 August 2015
LONDON, GB - Reviewed by THOMAS - 20 August 2015
" When I returned a member of staff found a very very small crack in the windscreen. Although I had full cover I could have been charged £100. This is ridiculous and quiet obvious a money making scam. My experience became very negative of Hertz. And please yes use my Comment. "
EAST MIDLANDS, GB - Reviewed by KEITH - 10 August 2015
" I had to pay an extra £50 due to a one way fee which was never mentioned when booking the car. It wasn't in the terms & conditions either which I printed off and showed the lay in Hertz. Very disappointed in this. "
" Lady helped in every way, I asked for a car with a GPS, she gave me a car as required, however the destination I was travelling to was not on the built in GPS, I tried it many different ways, and got nowhere. Again for £16.99 it was a complete waste of money. "
LONDON, GB - Reviewed by MARK - 27 July 2015
" Not very happy that you took the money from my account when i was entitled to cancel my booking before collection "
LONDON, GB - Reviewed by MARY THERESE - 21 July 2015
" I tried to book a Ford Fiesta size car but was told there were none available and booked a Ford Focus size car. Was given a Ford Fiesta by Hertz??? "
" No mention of getting a Ford Fiesta instead of Ford Focus. "
BRISTOL, GB - Reviewed by ROBERT - 14 July 2015
BRISTOL, GB - Reviewed by DAMIAN - 06 July 2015
LONDON, GB - Reviewed by GEORGE - 23 June 2015
" Booking easy through Auto Europe. "
" Very happy with service provided by Hertz and with vehicle hired. "
BIRMINGHAM, GB - Reviewed by JOSEPH - 08 June 2015
LONDON, GB - Reviewed by HAYLEY - 01 June 2015
" overall very satisfied, easy, stress free process. great car, good company "
" No complaints "
ABERDEEN, GB - Reviewed by DAVID - 17 May 2015
" The cost of this was outrageous and much greater than expected. While I might use Auto Europe again I will certainly NEVER use Hertz via Auto Europe again. "
" NEVER EVER prpose Hertz to me EVER AGAIN "
BRISTOL, GB - Reviewed by FIDELMA - 13 May 2015
GLASGOW, GB - Reviewed by LAURENCE - 04 May 2015
" service was very good and price very competitive "
" hertz , as usual, were very satisfactory. "
GLASGOW, GB - Reviewed by LAURENCE - 04 May 2015
" service was very good and price very competitive "
" hertz , as usual, were very satisfactory. "
LIVERPOOL, GB - Reviewed by DONNA - 01 May 2015
LIVERPOOL, GB - Reviewed by DONNA - 01 May 2015
BRISTOL, GB - Reviewed by RHODRI - 23 April 2015
" all fine. "
" a common fault with all hire car companies; it takes too long to collect the car! "
LONDON, GB - Reviewed by EVALDAS - 07 April 2015
" Had a priblem with a deposit to rentsl company. There was a note on T&C's. Nite clear enough and didn't had estimates of hiw much could the deposit. There should be a note of required deposit amount when making the actual booking online. "
" Had an issue with deposit but staff were helpfull and done everything they could. "
LONDON, GB - Reviewed by EVALDAS - 07 April 2015
" Had a priblem with a deposit to rentsl company. There was a note on T&C's. Nite clear enough and didn't had estimates of hiw much could the deposit. There should be a note of required deposit amount when making the actual booking online. "
" Had an issue with deposit but staff were helpfull and done everything they could. "
STANSTED, GB - Reviewed by JOHANNA - 29 May 2014
" Easy website to use "
" Professional and reliable service "
EAST MIDLANDS, GB - Reviewed by AIDEN - 25 March 2014
" Well done with establishing a fuel option that runs throughout the hire period. That all prices should include 0 excess on car hire "
" Very pleasant young lady at the desk this makes dealing with car hire much better. "
STANSTED, GB - Reviewed by ANDREW - 15 June 2013
" No problems with service will use next time I need a car thanks "
" Top service everything went smoothly thanks "
EAST MIDLANDS, GB - Reviewed by AIDEN - 11 December 2012
" Have used this many times - would be good to see comparisons "
" Car was not ready, had to wait 15-20 mins "
MANCHESTER, GB - Reviewed by BERNARD - 04 November 2012
" Getting better.... "
HOLYHEAD, GB - Reviewed by SILVIU - 16 October 2012
" Perfect service. Very impressed. "
" Spot on!! Great service. "
MANCHESTER, GB - Reviewed by RUSSELL - 02 October 2012
" Excellent service and very easy to use, we were very happy with the car and will certainly use Auto Europe on our next trip. "
" Very professional and courteous staff and also very efficient. We were also upgraded from a Ford Focus to a Nissan Qashqai which was excellent. "
LUTON, GB - Reviewed by MICHAEL - 12 September 2012
" The only blip was on returning the car the agent kept us waiting so long while he was dealing with other customers we had to leave without a confirmation that the vehicle was undamaged as we had to catch a flight and even after emailing them yesterday we still have no reply "
LUTON, GB - Reviewed by DEREK - 06 September 2012
STANSTED, GB - Reviewed by JOHN - 04 September 2012
" outragerous refuling costs - charge of £2.49 per litre for diesel + 20%vAT + 'service charge' to refil tank of £19.81 +VAT , which makes a total charge for 26.5 litres of diesel at a whopping £103 charge. THIS IS NOTHING SHORT OF ROBBERY. Hertz should be ashamed of themselves. Your country a shining light for Paralympics and olympics and then one car rental company destroys the wonderful weekend experience. "
MANCHESTER, GB - Reviewed by WILLIAM - 01 September 2012
" Have more compact size cars. I was downgraded to mini size. However I did but received a £20 voucher which compensated to a; degree. I would have preferred the car I ordered or the voucher credited to my card. , "
LIVERPOOL, GB - Reviewed by NIGEL - 29 August 2012
BRISTOL, GB - Reviewed by ANDREW - 21 August 2012
" You are not always the cheapest, but are quite often. I always book mthe cheapest deal I can get. I like that when I've paid, I don't have to worry about much after. "
" Guy on the desk very effecient & pleasant. "
BRISTOL, GB - Reviewed by DES - 20 July 2012
" Great choice of cars at collection, pity the inside of the windscreen was not cleaned before we were given it. Otherwise everything was great. Thank you. "