HERTZ SOUTH AFRICA Car Rental Reviews

JOHANNESBURG, ZA - Reviewed by CHRISTIAN - 30 March 2020

" aucun commentaire "

" impossibilité d'accéder à l'enregistrement en ligne le cric était manquant si crevaison et j'ai crevé. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

JOHANNESBURG, ZA - Reviewed by PHILLIP - 19 March 2020

" No problem with AUTO EUROPE. "

" The vehicle provided was not as expected. The vehicle ordered was a Toyota Carola or similar as a midsize sedan and I was given a Toyota Avanza which is a very low spec utility vehicle. Driving experience was not comfortable. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

GEORGE, ZA - Reviewed by DENIS - 09 March 2020

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by RICHARD - 11 October 2019

" Very happy with Auto Europe. Just hope they can help me with my dispute with Hertz (see comments in section 3 above). I will copy the email I sent to Hertz with my query. "

" 1. Poor experience in booking in. Huge delay because their system would not accept my Visa card to "block off" the excess amount. There was a glitch in the Hertz system because the operator was not using the correct method to verify my Visa (1st time ever). They would not use my wife's card either as she was not named on the voucher. I eventually had to transfer funds into my "Debit" card to cover the "excess". I was then informed by my bank that Hertz had not followed the right protocols to "block" off the funds for the excess. Hertz was required to get "pin" number verification from me to authorise the "excess" amount. 2. The car went very well and the return process was seamless and damage sheet with "zero" was signed off ... very happy with that 3. The vehicle was not returned full, so was expecting a fuel debit (and electronic toll debit). These invoices were emailed to me and automatically debited off my Visa ..... then the TROUBLE BEGAN! 4. On 7th October I received 14 x consecutive debits from HERTZ for R295 each for a total of R4130. I received NO Documentation (invoice or Statement) from Hertz giving reason or evidence for the debits. I tried to cancel the debits via my bank but was too late. I emailed Hertz customer services with details and query, but have not had an answer yet. 5. I am really concerned that HERTZ (or any car hire firm) can automatically DEBIT my Visa at any time after a car hire without evidence of me incurring the costs! How can I stop this from happening in the future. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MICKY THEMBISILE - 04 August 2019

" I was disappointed by Auto Europe when they made me pay for a Toyota Corrolla but was given a Toyota Atios which is a cheap version of Corrolla. . I was very disappointed. "

" Very friendly and professional stuff. I have been using them for more than 15 years. Excellent service and always happy to help . Will recommend them to my European friends. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CAPE TOWN, ZA - Reviewed by WILLIAM - 07 March 2019

" I left the car back three quarters full of petrol and it was filled apparently without aNY extra refuelling charge "

" There was a computer breakdown as I collected the car which caused long queues otherwise everything was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GEORGE - 25 February 2019

" The outstanding email confirmation PLUS the refund of my 'deposit' (please do not forget my FX & other associated charges) would be appreciated as a matter of urgency "

" Pick-up had a hitch which was outside Hertz's control (bank likes the card PIN to be entered failing which it flags a security alert and blocks the card). A rather painful and very costly experience to phone the bank to remedy this. There was no POS terminal in the branch for the card PIN to be entered. Drop-off was pretty straightforward BUT although the person accepted the returned vehicle, and was happy that the vehicle was fueled up and indicated that I would receive an email shortly confirming that vehicle was returned in good order - I am still waiting for the mentioned confirmation. Per my online card statement I also have not yet received a refund of my 'deposit' which was required even though I elected the NO EXCESS COVER option. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by PHILLIP - 07 December 2018

" Again all staff was professional and friendly at all times and the vehicles that I hired were all in good running condition. "

" All Hertz staff were very helpful and professional in the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by FRANCES - 02 December 2018

" Excellent value for money, we have already booked our Cape Town rental for January 2019 with autoeurope "

" I was a bit surprised that 17000 rand was blocked on credit card pending inspection on return and a further 21 days before it is unblocked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by STEPHEN - 14 November 2018

" Will definitely use again "

" Wonderful from start to finish. Isaac who took my returned car was outstanding. Professional, personable, a great face for the company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JAMES - 09 November 2018

" I was very impressed with the ease of the online experience "

" Overall it was a great experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by STEPHEN - 09 November 2018

" I always use Autoeurope I find it easy to use "

" Fast & efficient. But no gps available at the hire office. Too many local add-on charges too. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by MICHAEL - 07 November 2018

" All good thanks "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by SIOBHAN - 27 October 2018

" worst experience so far with car rentals "

" Will never deal with them again "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by ROBERT - 13 October 2018

" Excellent "

" Awesome overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROCCO - 14 February 2018

CAPE TOWN, ZA - Reviewed by JOHN BARRY - 19 October 2017

" I've used your website before and find it easy to navigate and good value so I'm likely to use it again. "

" I had a problem with my bank card but with helpful staff member on hand, we got it sorted. I didn't like the Toyota Corolla they allocated me. It's a car I personally dislike. Perhaps I should have requested a different car at the desk...not to worry... next time. All good. "

CAPE TOWN, ZA - Reviewed by KATIE - 05 October 2017

" Worst customer service I have ever received. "

" I have had numerous payments taken from my account10 days after I left the car back for fuel charges. Never received an invoice and fuel was full and checked by an employee when brought back "

JOHANNESBURG, ZA - Reviewed by DANIEL - 25 September 2017

JOHANNESBURG, ZA - Reviewed by PHILLIP - 31 October 2016

PORT ELIZABETH, ZA - Reviewed by PETER - 30 March 2016

" Service excellent "

" Excellent "

CAPE TOWN, ZA - Reviewed by BRENDAN - 24 March 2016

" Auto Europe was easy to use, all the information was correct and the car provided was as expected. Would be happy to use again. "

" Hertz staff were courteous and helpful, pick up and return was easy, no issues. Credit card deposit was returned to my account in three days. "

JOHANNESBURG, ZA - Reviewed by PHILLIP - 21 March 2016

" The vehicle groups that are booked need to be identified better. The vehicle group expected was not the one offered in South Africa. "

" They were very helpful and even ensured that I get a very acceptable new car for the period "

GEORGE, ZA - Reviewed by DENIS - 02 March 2016

CAPE TOWN, ZA - Reviewed by TONY - 14 February 2016

JOHANNESBURG, ZA - Reviewed by MICHAEL - 11 October 2015

JOHANNESBURG, ZA - Reviewed by MICKY THEMBISILE - 18 September 2015

GEORGE, ZA - Reviewed by DENIS - 09 March 2015

" Great Price "

" No hassle service! "

CAPE TOWN, ZA - Reviewed by JOHN - 21 March 2013

" Everything worked well, Hertz provided good service and a very reliable car, no improvements necessary. "

CAPE TOWN, ZA - Reviewed by DANIEL - 10 March 2013

" It should be possible to extend a contract with Auto Europe and then telephone contact/email contact with the hire company should suffice, without the necessity to go to the Hertz office for the extension to contract to commence. I wanted to extend my hire by 2 or 3 days as i was travelling a long distance from Cape Town, but in order to extend my contract I was advised that I had to attend at the Cape Town office to sign for the extension etc. As this required a long journey back to Cape Town it then became unnecessary to extend the hire period I sent query to Hertz regarding lost sunglasses, possibly left in the car when I returned it, but Hertz advised that the query had to come through your office. I would appreciate your help Thank you "

" See comments above re extending contract period and also lost property. Dan Looney "

PORT ELIZABETH, ZA - Reviewed by PETER - 07 March 2013

" why take a deposit of €100? "

JOHANNESBURG, ZA - Reviewed by PATRICK - 03 July 2012

" Great price, was happy to know that I would deal with Hertz in S Africa "

" Reliable and efficient "