HERTZ GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by LEIGHTON - 11 September 2025

" Drop off was not to a Hertz rep. but an agent and were told to just leave the keys and had to leave before car was checked, which was worrying! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTIN - 11 August 2025

" Great Experience "

" Great Car & Service - no problems "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by TINO - 26 June 2025

" I started the car rental late in the evening and had to return the car very early in the morning. Due to well established processes both scenarios went surprisingly smooth. The car was in a very good technical and cosmetic condition. Overall very satisfying customer service! "

" Friendly and professional staff, car in a very good condition. Efficient as well as precise communication regarding rental process and invoicing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PAUL - 12 July 2023

" . "

" . "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by PAUL - 04 July 2023

" drop off was very easy, no delays, no waiting "

" Efficient pick up, no hassle, no wait "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by BRIAN - 13 March 2023

" I always use autoeurope - have done so for over 20 years and I feel they are very fair and open and cannot be beaten for peace of mind. "

" Very nice people and overall great experience however it was difficult to find the car in DUS airport and even more difficult to locate the drop-off on return. I think they should seriously consider providing maps of both pick-up and drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by TONY - 14 August 2022

" Would appreciate any support on this "

" I have received two additional payment requests from hertz which I did not book or receive and emails on . I've messaged hertz but no reply . I've had to freeze my bank account to avoid payment . Can you assist ? Tony "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DOMHNALL - 10 August 2022

" see 3 above. "

" We were charged over E200 for a minor scratch to a hub cap which had previously been damaged. I sincerely believe that Hertz go out of their way to find such minor defects (I had a similar problem with them before for microscopic damage,). It is a rip off and I will never deal with them again. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DAVID - 28 February 2022

" The experience booking with Auto Europe was good, and fairly seemless. When collecting the vehicle from Hertz I had to provide my contact information again, despite having provided these details when booking. The Hertz representative advised that Auto Europe had not provided these to Hertz. I think it would be good if these details could be provided to rental company in advance of collecting the rental vehicle. "

" I was annoyed at the additional charges that were notified when collecting the vehicle. My booking with Auto Europe provided all information regarding my travel plans with the rental vehicle, yet on collecting the vehicle a couple of additional charges (cross-border fee, damage waiver, and theft protection) were notified. These seemed to be standard, fixed fees so I don't understand why these could not be included in the price when I booked. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KEVIN - 19 January 2022

" i have given a 5 above as the issues isnt resolved "

" I sent this to hertz Munich Airport yesterday - We were given snow chains by your staff for the Citreon C5 Aircrosse SUV that were too small, these could not be fitted when we needed to use the car after heavy snow. Being parked on the top of a steep hill meant we could not use the car for 3 days as it was too dangerous to risk the standard tyres alone on the slippery ungritted road. It took 3 days to get suitable chains that did fit the tyres. We should have been given correct chains. We had to buy chains locally at €216 to get mobile again and drive back to Hertz Munich Airport. Mandy Kása Supervisor dealth with the problem and was very pleasant as were all your staff. We hope to be refunded this €216 and a refund for the 3 days we couldn't use the car. This was all a considerable inconvenience as we were self catering and commuting to the ski slopes in Ellmau Austria and had to make other arrangements. No one is angry about anything , we just could have done without the experience. We hope you will resolve the refunds as fast as possible, thank you, Kevin "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 14 March 2020

" I will be booking directly through europcar from now on "

" 40 minute wait at the counter in Munich, no idea Auto europe was the company I booked through. Tried to double sell me insurance I had already told them I had. Staff was unhappy I used a debit card to hire. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEAN - 04 March 2020

" The price promoted should be the price paid at counter "

" Loaded up on additional costs without clearly highlighting it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 08 January 2020

" N/a "

" N/a "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MONICA - 11 December 2019

" I think I booked through a broker - would not do that again. "

" All good but very hard to understand the billing system "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HANS - 01 November 2019

" Trouble free rental "

" Overall good experience, friendly helpful counter staff at pick-up, very good car - BUT very unhappy with drop off, unfriendly patronising staff shouting at customers, no service, not what you would expect from a professional car rental "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by CON - 05 September 2019

" w "

" w "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BARRY - 18 July 2019

" Very expensive "

" The pick up process in Munich was terrible. The staff in the garage were useless. Asked to fit baby seat and would not. Then the car seat was broken. Terrible staff. The drop off location in Frankfurt needs to be given and not the office at the train station. Charged for parking the car at the train station where the office is, because drop off location not given. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANNE MARIE - 21 March 2019

" Good experience overall. Lots of confusion with queue tickets at pickup - need for tickets could be better signposted. "

" Good experience overall. Lots of confusion with queue tickets at pickup - need for tickets could be better signposted. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARC - 06 January 2019

" Great service "

" Very fast and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BRENDAN - 20 September 2018

" This is the third time in recent months that I have rented from Auto Europe and I have yet to get the actual car I requested' "

" The Car I hired was not available and the staff did not care . When I returned the car were charged for Fuel, Late arrival and service which in total was more than I paid in the first instance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by ANDREW - 16 September 2018

" Very happy "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by THOMAS - 14 July 2018

" Very efficient "

" A smooth dealing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PATRICK - 08 May 2018

" As above ?!!!! "

" When picking up the car keys ! was given a package with key & contract ! but when I went to pick up the car ! no one to great me to over look the vehicle! There was a slight mark on the rear bumper ! when a person was taken a travel case out of it marking a mark !!! when handing the car back it was the first thing she noticed and marked the form with an X ! and only I was filly covered with insurance ! I know I would gets bill for repair! and it only needed a good polish !!! (We have a lot of TV & Radio talking about the same thing ! ie customers been charged Hundreds of euros to repair vehicles that don't match the repairs !!! if you need to chat more call me !!! I have driving in 22 country's in Europe !! and have a lot of experience in vehicle conditions !! and insurance !!! please call me to chat more about my experience !! Yours patrick "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by RICHARD - 24 April 2018

" sehr zufrieden mit deutschem telefon service "

" hertz guter autovermieter "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CIARAN - 15 March 2018

MUNICH, DE - Reviewed by DENISE - 31 January 2018

" Had to wait in line for an hour when I reached the top my Car wasn't available . Had to go up a class and pay ?100 extra "

MUNICH, DE - Reviewed by MIHAI - 17 January 2018

" very promptly operator "

FRANKFURT, DE - Reviewed by JAME - 22 August 2017

" Car was dirty and very damaged "

FRANKFURT, DE - Reviewed by JAMES - 14 August 2017

" Give the car I irdered "

STUTTGART, DE - Reviewed by ANDREJUS - 11 July 2017

" The service at the reception was not very nice, the upsell was very obvious but it was quick. The return of the car was very quick. "

DUSSELDORF, DE - Reviewed by DAVID - 30 June 2017

FRANKFURT, DE - Reviewed by AGATA - 04 May 2017

" The online booking was fine and easy to process "

" Actually, I am not particularly happy. Even though I mentioned at the airport Hertz spot that I bought full insurance online I got charged another 90 euro plus "service fee" of 40 eur. All together it was way more expensive that I expected. If I knew the final cost at the beginning I would rely on the public transport, which was my idea initially. If I would ever consider renting a car again, I don't think Hertz would be my choice. "

MUNICH, DE - Reviewed by FIONA - 21 March 2017

MUNICH, DE - Reviewed by GARY - 08 March 2017

" Good price and no problems with booking. "

" Great car, no wait at Munich airport, friendly staff. "

MUNICH, DE - Reviewed by ANDREW - 08 March 2017

WEEZE, DE - Reviewed by POLYCHRONIS - 20 June 2016

MEMMINGEN, DE - Reviewed by ALMANTAS - 15 June 2016

" Everything perfect, thank you "

" Very good "

FRANKFURT, DE - Reviewed by ASSAF - 07 March 2016

MEMMINGEN, DE - Reviewed by DON - 03 January 2016

" Very friendly and efficient staff at allgau airport "

MEMMINGEN, DE - Reviewed by BRENDAN - 30 October 2015

" Good value and ease of booking. "

" I had a problem when I picked up the car and when I dropped it back. The counter representitve was very aggressively trying to sell additional insurance which I declined. When I returned the car the same person checked the car. he suggested there were scratches on the wing mirror which I could not see. I told him I had no problems with the car and did not see the scratching he was alluding to. (It was dark when I both picked up and returned the car). I asked for a receipt and was told he could not issue a receipt as we did not agree on the damage and it would be posted to my home address. I don't believe the car received any damage while I had it and was quite upset be the manner and attitude of the Hertz representative. "

MUNICH, DE - Reviewed by NIALL - 23 July 2015

" I paid 125.44 to auto Europe on 22-Jun for Car Hire. Hertz charged me 209.37 yesterday after returning car. Even thought they pressurized me into accepting extra insurance, this cannot account for the extra cost "

" Hertz pressurized me into taking extra insurance I had chosen not to take at time of booking. I felt I had no choice but to take the extra charge. I do not understand how extra insurance can amount to 209.37 for 5 days rental. "

BERLIN, DE - Reviewed by ARTURO - 11 July 2015

HAHN, DE - Reviewed by DANIEL - 17 June 2015

BREMEN, DE - Reviewed by AHMED - 02 June 2015

" I'm not happy with my experience with Autoeurope.I was supposed to arrive at Bremen airport at 12:30 but we were delayed,I went to Hertz to take the car around 2 pm,I wanted to take the full insurance from autoeurope,I tried to do that online but your website did not accept, I signed the contract and got the keys,I called you guys to request full insurance after almost two hours of trying to do it online and we were very exhausted as well as our kids.One of your staff called Hertz and made sure from them that we didn't move the car yet from the garage yet,but still he refused to give us the full insurance.This was very disappointing after all this time waiting infront of Hertz!! "

FRANKFURT, DE - Reviewed by OLIVER - 16 December 2014

" Great service as usual "

" Car provided was very different from the make / model booked. Did not consider either option to be same category even. Booked a saloon, got the option of a 4x4 or an estate. "

FRANKFURT, DE - Reviewed by AGNIS - 28 April 2014

" Grate servis. Never had problems. "

" This time everything was fine. "

MEMMINGEN, DE - Reviewed by JAMES - 22 April 2014

" I usually use Auto-Europe when I go abroad maybe once or twice a year. I would encourage better understanding of the difficulties encountered by people with physical collect and returning rental cars. "

" Good service excellent car all in all a very good experience. "

BERLIN, DE - Reviewed by MAUREEN - 06 June 2013

" Easy to book, all information was available online "

" The staff made the experience very easy to collect and deliver the car. "

MEMMINGEN, DE - Reviewed by PENNY - 24 March 2013

" Excellent and easy to access customer service "

" Hertz never leave me confident that the charge i prepaid will be final! So far it seems to be so. Also brakes on car were very noisy but I didnt have time to go back to ask to change it. "

MEMMINGEN, DE - Reviewed by KATHRYN - 30 July 2012

" Excellent and very reasonable rate...definitely will book again! "