HERTZ BELGIUM Car Rental Reviews

BRUSSELS, BE - Reviewed by OLIVIER - 05 August 2025

" Great car rental experience "

" Good experience and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ANDREW - 30 April 2025

" Very happy with our experience. "

" Very friendly staff and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by BRENDAN - 24 December 2023

" Usually gives competitive prices. Service hood "

" Excellent staff, great car. Expensive. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by STEEVE - 02 November 2022

" See comments above (this is the second time in 1 year that I encounter issues via Auto Europe (with or without the car rental company) "

" On the date of the return of the car 30th October 2022, the manager named Alicia wanted to charge me for fuel but the level shows full in the car. Regardless that, she didn't hear my concerns about the safety and the hygiene of the car. I could not make any complaint when pick up the car as I was busy to arrive at the funeral of my grandparent. The car was not clean up enough (some white stain like bird's poo) besides the gear and the windscreen was dirty with a lot of stains. Moreover nothing was mentioned that two tyres were damaged on the sheet provided (especially one looks like someone hit it with a knife) finally the engine gave me some frightening as the light for the motor was on and the car was coughing most of the time. Very bad experience and I want to make a complaint and get reimbursement here. Not great about customer service and customer experience at all. Imagine, when the manager Alicia wanted to charge me for the fuel. She said that if her staff get more than 5 litres I will be charged. It was useless to argue with that kind of attitude I went to the petrol station and fill in the tank with 4 litres only.. Such a disgusting disgrace. No one wanted to hear me at the local branch about my concerns. Now I've paid an extra (from my pocket ) 4 liters of fuel and left with no commercial gesture.. you need (Auto Europe) to do something. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by KIERAN - 28 August 2022

" 10 "

" Extremely happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by TERRY - 13 August 2022

" A good experience "

" Julio at the Hertz counter in Charleroi was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by NICOLAS - 15 December 2021

" A sadly bad car Fiat 500 "

" That car was not able to drive on highways. And I paid a supplement to go abroad. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by EMIL - 01 November 2019

" Easy booking, fair prices. Thank you! "

" Efficient staff, upgraded car, everything in place, fast drop-off, immediate follow-up (with invoice). Good job (as always)! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by JANE - 08 November 2018

" Very satisfied "

" Very happy with the experience and service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by PATRICK - 23 July 2018

" Good experience "

" Good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RUAIRI - 21 September 2017

CHARLEROI, BE - Reviewed by FELIX - 30 July 2017

BRUSSELS, BE - Reviewed by COENRAD - 24 July 2017

" Dear Reader, Just one word, amazing!!! Thank you so much. Best wishes. C J Lamprecht "

" Dear Reader, Just one word, amazing service, both with book in and final day. Friendly and hospital with zero hick ups. Thank you Hertz- Will recommend you at any opportunity. Best regards. C J Lamprecht "

BRUSSELS, BE - Reviewed by SANDRA - 13 June 2017

BRUSSELS, BE - Reviewed by DERMOT - 19 April 2017

" Excellent service "

" Very professional service "

BRUSSELS, BE - Reviewed by NIKOS - 17 March 2017

BRUSSELS, BE - Reviewed by NIKOLAOS - 05 March 2017

CHARLEROI, BE - Reviewed by HAKAN - 31 January 2017

" excellent "

" excellent "

BRUSSELS, BE - Reviewed by NIKOLAOS - 15 November 2016

BRUSSELS, BE - Reviewed by BRENDAN - 14 August 2016

BRUSSELS, BE - Reviewed by STACEY - 16 February 2016

" Easy to book, great prices! "

" Super friendly service; car in excellent condition. Our go-to rental company in Brussels! "

CHARLEROI, BE - Reviewed by BRIAN - 05 December 2015

" Excellent service,recognised my hertz card and had upgrade. Only negative was that car door was badly dented by previous renter "

BRUSSELS, BE - Reviewed by EMMA - 03 October 2015

" I like using AutoEurope because of the inclusive quote and the clear explanations. It would be great if things like GPS could be covered in the booking rather than merely as a comment at the bottom of the voucher where the request can be easily overlooked. "

" Great customer service. "

CHARLEROI, BE - Reviewed by BRENDAN - 29 September 2015

" I received an email a couple of days before my car hire was due to say a debit card is not accepted unless you have confirmed previously with auto Europe. I called the Auto Europe help desk and the customer service rep was not helpful at all as soon as I mentioned Visa debit card he said you will not be able to pick up the car with this card, it must be a credit card. I explained I had picked up a car in London a few weeks ago with my visa debit card he told me there was nothing I could do and would have to cancel the car. I chose not to cancel the car and called the Hertz desk in Charleroi who told me a Visa debit card was acceptable. Your Rep should have been able to check this with Hertz just as I did. "

" I don't feel the car given (Opel Mokka) is the same class of car as the one booked (Opel Insigna) "

BRUSSELS, BE - Reviewed by MARY - 26 August 2015

" Only one employee working at the location which was located in a very, very busy train station. "

BRUSSELS, BE - Reviewed by ERIC - 30 July 2015

" I booked a category "I" ; intermediate and were told on arrival that i my class was "L". (2 class below). there is an obvious mismatch and I understand now why the price i was quoted was so good... "

" cannot tell if Autoeurope or hertz is responsible for the issue we were facing. "

CHARLEROI, BE - Reviewed by BRIAN - 31 March 2015

" Very good service on our arrival with friendly staff would use again "

CHARLEROI, BE - Reviewed by BRIAN - 31 March 2015

" Very good service on our arrival with friendly staff would use again "

BRUSSELS, BE - Reviewed by JOHN - 13 June 2013

" Happy with the service I received at Brussels Airport. "

" Very efficient, pleasant, and helpful. "

BRUSSELS, BE - Reviewed by MARK - 02 July 2012