GREEN MOTION GREAT BRITAIN Car Rental Reviews

BRISTOL, GB - Reviewed by DENISE - 29 August 2025

" All good. "

" All good. Easy and pleasant to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TOBY - 13 August 2025

" What do you need in here ? "

" Inconvenient location. Very slow collection process. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by ROSS - 24 July 2025

" When travelling overseas I always go to AutoEurope for car availability first .. and invariably end up ordering through them. They have cars and hire companies to meet all budgets. "

" The only downside I have with Green Motion is access to the location from LHR. The poor reliability, regularity (once an hour, if it shows) and capacity of the courtesy buses to and from the airport is not great so a taxi would be needed if you are tight for time. The only other drawback (and this could be a little unfair as all hire companies may have the same terms) but there is no refund for cars returned early .. and I don't mean by minutes! I returned the car a whole day early but no refund .. so read the terms carefully before booking. That aside, the agent I dealt with onsite was very friendly and efficient. The car, not the cleanest mind, was excellent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by EUGENE - 13 July 2025

" The check-in was abominably slow. At least 20 minutes per customer. They required signatures they sent by email. The American chap in front of me had difficulty logging into his email, and it took 15 minutes before he could get and sign the email. I have never seen something as daft. While I was there, one customer walked out. I imagine that there are many more dissatisfied customers like him. "

" My voucher said to telephone Green Motion for details on how to find the office . That is because it is not at the airport but at a disused hotel £28 distant from terminal 5. Then you get the scare story to force you to buy their extra insurance, even after paying for it in advance. Auto Europe insurance is no good, they tell you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by CLIVE - 29 June 2025

" I would like my money back "

" Took payment would not give me car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by OLIVER - 27 June 2025

" no comment "

" no comment "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by AIDAN - 11 June 2025

" Please see above. We are waiting for a response and reimbursement. We also feel that Sat Nave should be standard in every car rented We had to pay extra for this also "

" As previously emailed. Green Motion insisted we did not have "Full Damage Protection" even though our Voucher from Auto Europe clearly stated we did have it. Because of time pressures and having just arrived by air, we had no choice but to pay Green Motion for Full Cover a second time. We have emailed both Green Motion and Auto Europe but have not received a reply We think this was sharp practice by one or both parties. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVID - 09 June 2025

" Excellent. Thank you "

" Excellent service. Great value. Lovely company to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by MARGIE - 09 May 2025

" Booked with you before on a few occasions and no problems. You need to let people know its location and that they dont take debit cards. "

" Too long a walk from airport esp if raining . Or if one has mobility issues. Did nt know that when we booked. Car was nt cleaned when we got it . Was nt offered an alternative. The car itself was nt great to drive. The gear was inconvenient. Service otherwise was very good. Ok if you re on a budget and not fussed what you drive. They dont take debit cards!! Of which I had 3 with me. So I had to pay £75 extra coz I didnt have a credit card. Ridulous. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MANCHESTER, GB - Reviewed by JANE - 18 April 2025

" Absolutely would definitely not recommend this company and the transfer bus drivers were incredibly rude didn't help with luggage or open door / lower steps for disabled family - just sat there no communication. "

" Staff were friendly on collection of car however a very hard sell to make you take extra insurance etc- almost felt bad for not taking it. Then given a great car however just sent out to go find it in a very large car park- these things consume time you don't want to spend while on holidays. Most companies bring the car and talk you through it. This was an automatic which took a while to figure out. On return they told us we were 4 days overdue on our date and owed money which was incorrect. However the manager did sort it and was pleasent and helpful- out taking extra time before our flight that we didn't have. It turned out my voucher was right but the staff had incorrectly put in dates and car reg etc. I think there are much better companies out there which is a shame as it should be seamless. Last and finally the bus transfer to and from depot was driven by the most unhelpful drivers- just sit in the van no help to disabled and let people figure out the luggage hold. Incredibly rude. One family couldn't get into the bud and he wouldn't get out to lower the step- absolutely avoid "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PETER - 19 March 2025

" Paid for a car but then had to pay three times as much to get car from rental company. "

" Felt forced to take a charge I didn't want. Not clear of cost from the start. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MANCHESTER, GB - Reviewed by DEAGLAN - 12 February 2025

" Similar to above. Extremely dissatisfied with my experience. Customer service extremely unhelpful post car hire. Feels like I've been scammed "

" Horrendous experience start to finish. Location is not where all other car hire companies are and I was bullied into buying an additional insurance package "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 8

LONDON, GB - Reviewed by GRAHAM - 15 December 2024

" Overall very good "

" A little slow on picking up the car . But not really a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by PATRICK - 04 November 2024

" Efficient "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALAN - 15 October 2024

" It is always easy to book a car rental with Auto Europe. The list of comparisons provides very helpful information. The reason I chose Green Motion was that the cost of the rental was cheaper than other rentals because of the limited mileage option in the clause. This suited me on this occasion as I only used 66% of my allocation. "

" Firstly, I would like to put on record that I found the staff in Green Motion to be very courteous and helpful. However, there was a major issue with my rental. In relation to the Collision Damage Waiver, Green Motion required of me to put a hold of £1,500 on my credit card. The only option for doing this was to use the chip and pin function on my card. Unfortunately for me, this function was not working on my card. I, therefore, assumed that I could just provide the necessary credit card details that is equally normally associated with credit card transactions. However, I was reliably informed that this option was not available with Green Motion. I explained that any collision damage excess was covered on my policy with Autoeurope, whom I had booked the car rental with. In other words, if anything was to happen to the car, Green Motion were guaranteed to be reimbursed all of the excess . However, I was informed that the car could not be released to me despite all of the alternatives outlined above. In the end, I was able to get the car released with the use of a debit card. However, this cost me £152 and this was non-refundable. Given that I had already bought extra insurance through Autoeurope and I had a credit card that could have been accessed through an equally popular channel for the release of funds, this was a bitter pill to swallow especially that I was being charged an enormously large amount of money for 4 days use. Despite the rather otherwise good service and the quality of the rented car, it should come as no surprise that it is unlikely that I will find myself in a position to consider using Green Motion in the future. I have informed Green Motion of my dissatisfaction. My only hope is that Green Motion will take on board what is referenced here and put in place extra backup options for credit card payments to cater for unforeseen and unfortunate events as outlined above. Green Motion ended up getting an unnecessary extra payment and I ended up bearing the brunt of an unnecessary and hugely expensive and unwarranted cost. As you can tell, I am not a happy customer. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by OLIVER - 26 September 2024

" The usual oversell of insurance is a pain, especially when it has already been covered. Some instructions on using the specific on-board sat nav would have been helpful. "

" Fuel / return policy is very difficult for customer to gauge. Full pick up, full return would be much simpler for customer to manage. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by COLM - 18 September 2024

" All very positive "

" All good bar for hard sell of insurance "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by JOSEPH - 29 August 2024

" I use Auto Europe regularly "

" I will use Green Motion again as the staff at pickup and return were excellent and friendly. Good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DARREN - 15 August 2024

" Feel scammed "

" Feel like I was scammed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by GARRETT - 01 August 2024

" Quite a gap between buses. Had to get £38 taxi "

" Quite a gap between buses. Had to get £38 taxi "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by EMMET - 29 July 2024

" Great price and service "

" Gareth was a great help at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by BILLY - 10 June 2024

" Whole experience was quick and easy and will happily book again. "

" Polite and friendly staff who explained the whole process plainly and simply. Pick up and drop off was quick and easy. Car choices were excellent and pristine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RUTH - 22 May 2024

" Very positive experience overall. I thought I had paid for insurance/excess cover with Auto Europe, and had to pay almost 200 euro to cover this on the day of pickup. Perhaps it was my own mistake, but this could have been clearer at the booking stage. "

" Very positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by WOLF - 22 May 2024

" AutoEurope should not have a high 8.4 Rating for Green Motion on your website. I looked through Trustpilot reviews afterwards and the scam with invisible scratches, dents and bad tyres is a continuously repeating theme! Worst rental company in UK! "

" Total scammers! Returned the car in perfect condition, but had to catch flight back early morning. They charged GBP 377 for a 'dent' that was not visible to anyone but their own staff. Pure fraud. Even left the tank fuller than it was. Will never rent from them again! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by ALAN - 12 May 2024

" 1) Not informed collection was 5-miles away frm airport - long wait for pickup at terminal. 2) Time from our arrival to issue of vehicle Hilton Hotel took one and half hours. 3) The car we had selected was a Mid-range car ie: Golf etc, car provided was a budjet type vehicle - ie a underpowered ( 3 cylinder low budjet Citroen C-3 - 1.2 ) -Not a equivelent vehicle to golf!!! 4) On our inspection of cleanliness - the car had lots of human hair over seats - a lipstick left in centre colom area! 5) I Request a refund? "

" 1) Not informed collection was 5-miles away frm airport - long wait for pickup at terminal. 2) Time from our arrival to issue of vehicle Hilton Hotel took one and half hours. 3) The car we had selected was a Mid-range car ie: Golf etc, car provided was a budjet type vehicle - ie a underpowered ( 3 cylinder low budjet Citroen C-3 - 1.2 ) -Not a equivelent vehicle to golf!!! 4) On our inspection of cleanliness - the car had lots of human hair over seats - a lipstick left in centre colom area! 5) I Request a refund? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 3

BRISTOL, GB - Reviewed by DAVID - 19 April 2024

" See above "

" I have given the experience a 6 as I was unaware that the car hire company is not located at the car hire area at Bristol airport. I got the shuttle bus from the airport to the car hire area only to discover that Green Motion are not located there. I had to get the shuttle bus back to the airport and then walk 10 minutes to where Green Motion is located. I suggest that this IMPORTANT piece of information is prominently displayed when booking with this company on your website "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MINDAUGAS - 21 February 2024

" Everything was good "

" Everything very simple "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RICHARD FINBAR - 02 February 2024

" Very bad "

" Worse experience we ever had and will never use them again or a booking website under staffed and staff that was there very rude very aggressive with use of constant foul language "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by EAMONN - 25 January 2024

" See 3 above, We may give Auto Europe a better recommendation if there is any sort of redress for the cost of the car hire. "

" Staff seemed friendly and helpful but because of problems with my licence, we were obliged to take out the car hire in my wife's name. We were charged a small fortune (£195.00) to take out comprehensive cover as my wife was a little nervous to drive. We were also informed that the original money we had paid was lost. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by DARREN - 13 October 2023

" Top class all around counter staff super and fast just when returning the car only short of taking out a magnifying glass too the car so make sure you have a good loom around and take a video "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by SHANE - 15 September 2023

" Good "

" Good service provided, the only thing was the 100 miles limited mileage per day, it have much effect for this hire but very much would for the next. Very good apart from that hidden extra. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by KRISTEN - 08 September 2023

" a "

" I felt the team in Liverpool were very friendly and accommodating, as well as efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by PATRICK - 14 August 2023

" Good "

" Nice guys "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by OWEN - 02 August 2023

" A+++ "

" Very efficient. Clean cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MATTHEW - 26 July 2023

" See above "

" Car was Not a VW GOLF. It was a Dacia Sandero, they may be the same size but they are not equivalent. The first car had a Hub Cap missing and a low tyre pressure light was on. The replacement was also a Sandero. The windscreen and door archs were dirty. On returning the car they saw a small dent on a Hub Cap. I said that this was on the car on collection. They stated that it was my responsibility to check the car on collection and report any damage. This was not explained at collection. Eventually I met the agent who I collected the car from and he confirmed that this damage was already on the car. He was very helpful. The office is dirty and untidy. During collection the staff who have perfect English spoke Arabic among themselves. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by BRENDAN - 10 June 2023

" Fast and efficient service. "

" Ritz who was on the front desk at the green motion offices was a delight, I had an issue with my credit card and waited patiently whilst I was on the phone to the bank , once the issue was resolved we got back to completing the final stages of the car hire purchase and to top it off he also gave us a free up upgrade, nice one ritz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by THERESA - 25 September 2020

" Auto Europe Quick and easy to deal with, free airport shuttle bus there and back. Happy days "

" Citroen berlingo we hired is good to drive & plenty of room for the golf clubs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JAMES - 06 July 2020

" somebody has taken my car details and i am still getting charged for tolls and parking in different areas of london after visiting colchester in march "

" They have charged my card for places i have not been months after i was in the uk.i was in colchester 7/8 march 2020 but i am getting charged by "LB HACKNEY parking 02083563665 130gbp (144.06 euro) on 27/06/20 and 44.33 euro on the same day for journeys i havent made. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CYRIL - 29 February 2020

" FAB EXPERIENCE FROM START TO FINISH "

" I rent cars regularly and though this was a fab experience. I wish we had a Green Motion office in Dublin "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DAVID - 20 February 2020

" Good "

" Getting the car was a bit slow. Only one member of staff on the counter but apart from that very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GEORGE - 26 January 2020

" Average "

" Average "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

LONDON, GB - Reviewed by MAELIOSA - 14 January 2020

" A big let down on this occasion. "

" When I called to collect the car that I had booked and paid for (VW Passat or similar), I was told that only one car was available, a Peugeot 2008. This car was a lower class than the one I had paid for. The agent then proceeded to tell me that an Audi Q5 was available if I wished to pay extra. I have been a very regular customer of Autoeurope's and Greenmotion's over the last 2 years, (at least 15 bookings, perhaps more), so I was very disappointed and let down on this occasion. I look forward to hearing from you in due course. Kund regards Maeliosa Doherty "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

GLASGOW, GB - Reviewed by DEAN - 13 January 2020

" I was delayed in the pickup of the car and when I rang the contact number for Europe that was meant to be open until 8PM I got a recording to call back during work hours, up to 8PM. It was between the opening hours (earlier than 8PM) and despite numerous attempts could not get through. as a result when we arrived the car had been cancelled and I lost the full value of my booking with no car available. "

" I was delayed in the pickup of the car and when I rang the contact number for Europe that was meant to be open until 8PM I got a recording to call back during work hours, up to 8PM. It was between the opening hours (earlier than 8PM) and despite numerous attempts could not get through. as a result when we arrived the car had been cancelled and I lost the full value of my booking with no car available. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by SHILADITYA - 07 December 2019

" Green Motion employees were very much helpful and they provided me all kind of information that I was looking for. Great experience. "

" The Unit in Manchester is little bit away from the terminal, though they have a bus service every 20 mins from any terminals. Its very helpful, if you are aware of this. Please make aware of this fact to your next customer. Overall, it was very nice and pleasent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOHN - 13 November 2019

" Overall very satisfied "

" Overall very positive overall very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAVID - 18 October 2019

" excellent price for a nice car. all details for pick up provided clearly. "

" bit of a delay waiting for shuttle bus on arrival and also the inspection of car after i returned took too long. i was rushing for a flight. Otherwise all good. nice car, good value. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by AIDAN - 03 October 2019

" Seriously let down! Also on my booking it was to be full tank to full tank another thing disregarded "

" I ordered a golf, but instead I got brought a dirty banged up Kia, these are not comparable cars! I needed sat nav which I had on my booking but it was not provided and I ended up having to pay £30 for some sort of decent car like I had ordered. Staff were very unhelpful "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LONDON, GB - Reviewed by PAT - 20 September 2019

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ROBERT - 19 September 2019

" After standing for 40 minutes at bus stand D as per the pick up instructions provided by auto Europe, i was informed by the airport information desk that "Bus A" operates from bus stand H "

" Cheap hassle free rental "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by TRACY - 06 September 2019

" Had a problem when collecting the car, tried to contact auto Europe for assistance, was on hold for at least 10 minutes, then got cut off, when I tried to ring back phone was constantly engaged. "

" Have complained to Green motion already. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

GLASGOW, GB - Reviewed by MAIREAD - 03 August 2019

" Very affordable, everything was straight forward. Cannot fault the service at all "

" Cannot fault them at all, great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by WILLIAM - 01 August 2019

" No hassle from pick up to getting car and on the road Same fast service on return "

" Very pleasant and helpful.No time wasted in getting car and doing paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PAUL - 23 July 2019

" Booking experience is excellent and it always provides good deals. "

" Overall a positive experience. Check in took a while; just missed a bus and when I arrived at desk it was very busy. Overall very pleased with the service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DHARMESH - 20 July 2019

" Auto Europe should be humanitarian...even when someone has family crises...we don't get any support from auto europe. Green motions has not charged to auto Europe but auto Europe has not refunded anything. "

" Staff was good..they put my cancellation request but auto Europe did not fmreply or refund. I had to travel back from.birmingham to India for family emergency "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EAST MIDLANDS, GB - Reviewed by MANDY - 13 July 2019

" no comments "

" No problem except waiting time for collection when i arrived at the airport considering how close the car hire is to the airport, however the desk agent did apologise- driver was also very uncommunicative. Had very nice driver from this location in the past "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by EDYTA - 11 July 2019

" It was smooth rental. We had no issues. Aleksandra in Green Motion was very helpful. "

" Ms Aleksandra in Edinburgh airport "Green Motion" rental point was amazingly helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by WILLIAM - 10 July 2019

" Overall very good "

" Very pleasant staff and fast service including airport transfers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by MALCOLM - 20 May 2019

" I don't have any issues with autoeurope except green motion were happy to blame you for all the problems we ran into. "

" We waited for over an hour to be seen by someone to begin with. It's not ideal with two young kids. Only to be told our booking was cancelled. They were expecting us as 10am that morning (default time on original booking). They then blamed autoeurope for not passing on our flight details but there were sorry they had no car to give us. They then said they found an email from autoeurope with our flight details but no one on their side updated the system and with this information and our booking was cancelled and they still had no cars to give us. It was a very stressful situation as you can imagine. We were also not told about the DBVL check on an English licence which wouldn't go through on the website for us so we had to make a new booking with them with me as the driver on an Irish licence which cost us an extra 150pounds. A car appeared from somewhere for us then accompanied by lots of moaning from the counter staff. We also paid for full to full on fuel and the car was given to us on absolute empty with no offer of information as to where the nearest garage was located. It was late at night at this stage we were all tired and I can sum it up as the most stressful travel experience we have ever had with picking up a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NEWCASTLE, GB - Reviewed by PETER - 15 May 2019

" Nice car "

" Slight confusion over miles/ km on limited miles calculation. Sorted efficiently "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by GONZALO - 07 May 2019

" No complaints. "

" Really satisfied overall. The car we rented was in perfect condition, the guy behind the counter was very helpful & friendly. The only thing we were not happy about was the extra charge for paying with a debit card. I have previously rented a car with other companies using my debit card and I was never charged extra for it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by THOMAS - 06 May 2019

" I now know the score, and ,would not be submitted to the check out farce again ,because I would insist any defects be marked down at check in "

" Check out pointed out a scratch, was told that wasn't a worry, but , on return a big issue made BEWARE, photo any defects ,and insist it is marked down on check out sheet "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by JAGJIT - 25 April 2019

" I have used auto europe on several occasions with excellent service. I will continue to use you and do not hold you responsible in any way for this disgraceful company. I will choose my options more carefully to avoid green motion "

" Didn't get the car as they wanted £1205 credit card deposit. Wouldn't let us use 2 credit cards or one in someone else's name or debit card. Absolute con to try and force ridiculous insurance costs which we had no intention of paying. Had to use public transport for the 3 days . Will never use green motion again !!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by JASON - 22 February 2019

" autoeurope always excellent "

" dropped car back and was told excess mileage ,they took trip reading instead of milage,then took money and not giving it back ,,not happy "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SAMANTHA - 14 January 2019

" We felt that there was an heavy onus on us to photograph the car and check all dents and marks as the staff members left us as soon as they gave over the keys and we had to keep requesting they checked our concerns. When we finally left and headed on to the motorway we noticed the Service light was on and this remained on for the rest of our trip. We felt our experience was such that on arriving home we have cancelled our booking for next weekend and will be using an alternative provider. "

" When we arrived to pick up car the experience lasted probably two hours as my wife was asked for her UK Nat Insurance number to verify her points, but did not know it nor could we get it straight away. The agent showed us a sign at the door requesting this number, but we asked if he was serious as we had just got off a plane from Ireland. He said it was in the terms and conditions, but I had them with me and there was no mention of it. He showed me something on the Green Motion site but I said I booked through Auto Europe and again pointed at the terms and conditions. I could go on and on but to finish up we only sorted it by getting my daughter to call in to our house and send it to us. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 3

LIVERPOOL, GB - Reviewed by CARL - 29 December 2018

" Auto Europe just an intermediary website, was fine "

" Took a little longer than normal to get on the road but staff super friendly and helpful and value for money is very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by SEAMUS - 09 December 2018

" A very satisfying experience "

" Very professional and courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 03 December 2018

" Excellent value, easy process "

" Efficient, polite and great value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KENNETH - 30 November 2018

" Very happy with the service and excellent value for money. "

" Staff were very friendly although one of the girls appeared to be new and was having a few difficulties. There should have been someone there during a busy morning time to help her. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ROBERT - 22 November 2018

" Everything that I needed was supplied "

" Good customer service. Polite staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JAMES - 13 November 2018

" I was charged twice for my car hire. "

" Very poor service.. pick up area terrible, being asked to check cars in the rain, no cover, very unprofessional "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by GRAINNE - 02 November 2018

" Dreadful as above "

" The reason I would not recommend green motion was counter staff was rude to me and obnoxious he embarrssed me in front of other customers he would not allow me to ask any questions or query anything he told me he was not there to answer any of my questions he was annoyed i felt that i did not want to take out further insurance or up grade my car he told me I was getting car for practically nothing I only paid what I was asked it didnt matter whether it was cheap or dear that was the price i was asked He would not explain why the bank was holding my credit card for up to weeks. The car was supposed to be full with petrol it was in the red and was told it was like with like so I was very anxious driving away not knowing were the next petrol station was and how far the car would travel before I ran out of petrol. I was so embarrassed in small office with everyone listening to him being rude to me and customers ended up joining it I drove awy in tears itcwas the first time for me to rent car and will not be recommending auto euro/green motion "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARTIN - 30 October 2018

" I would like to see a response from Auto Europe before commenting here to be fair. A refund on my original payment would be appreciated. "

" I made a mistake in the booking and booked it a day early. However when i go there, the counter staff refused to rent to me as i did not arrive the day before. They would however rent me the same car for 7 times the original price with no attempt to give any sort of discount even though i had already paid in full. I went to a competitor next door and got a better car at a cheaper price. The staff seemed like they did not even want to be there. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by MICHAEL - 27 October 2018

" All good. "

" All good. Quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CONNIE - 24 October 2018

" Service good would use again. "

" Would be better having car pick up at the actual airport other than that all great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SHANE - 22 October 2018

" See above "

" Hi my wife filled out the previous feedback. Several issues 1. When I chatted to counterstsff on check-in I was given the impression that I was receiving an A class Merc, I find it hard to believe a budget Citroen C3 to be equivalent to a vw golf. 2. I arrived to the car which was covered in front to unable to complete a walk around but had full insurance so this wasn't a big deal I'm aware customers have until 10am to check cars and take pics. However just as I was leaving the carpark and had gone past the barrier the fuel light came on which was an issue as I was rushing to a funeral and now had to detour to refill. On my was to bedford I have to call customer service to tell then there was an issue wit the handbrake and that it was not completely releasing I pulled in when i noticed steam/smoke and let the brake cool down. I pumped the pedal a few times and continued without further issue. While pulled over I then noticed the the back passenger alloy was previously damaged and marked on damage sheet but the damage was such that the shape of the rim had a flat spot, best unusual. I work for an airline and must say having rented several cars a month this was the worst experience. The staff on check in were fine but i definitely think the car is not equivalent to a vw golf and the condition was near unsafe considering the back brakes getting stuck on. Regards "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by TREVOR - 05 October 2018

" Rental booked was full-full but vehicle was completely empty. Had to take car to nearest filling station. Very unsatisfactory. I was late for my appointment. Car was not fully valeted. Lights were incorrectly focused...unhelpful as I was not familiar with the adjustment mechanism. "

" Instructions as to how to get to the pick-up point were incomplete and confusing. It took us 15 minutes and 4 attempts to find the correct bus stand as the local airport staff seemed unclear as to which shuttle to use and where it was to be found. The stand reference was incorrect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by EDMOND - 30 September 2018

" No observations "

" I have used this company 5/6 times a year for the last 3 years, the service provided has allways been very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by ALBERT - 28 September 2018

" Auto Europe need to reimburse me for the mess up! "

" Not Green Motions fault - but Auto Europe did not having a booking on Green Motions systems for us - we were stranded at the airport at 8pm. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NEIL - 27 September 2018

" The counter staff were extremely helpful but in the initial booking the cost should be made more clear. I did not expect the cost to be over €320 euros and therefore was not prepared at the time to pay such a sum. If in the initial booking it had told me the overall cost, deposit included then I would have been prepared for it instead I had to move money around online to be able to pay for the car. "

" I booked a car with GPS and was charged for it but the car didn't have it so now 4 days later I'm still waiting on a refund plus the €200 deposit that I paid which is supposed to be refunded when the car is dropped back has yet to be refunded. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISTOL, GB - Reviewed by ANTHONY - 25 September 2018

" Website was easy to use - however Green Motion would not honour original contract so wasn't a great experience. "

" Green Motion would not honour the voucher changed the contract and charged us £18 extra a day which cost us more then the original price. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by GWEN - 10 September 2018

" Satisfied but service needs to be more reactive to queues forming. "

" There was a long delay in getting the car as a customer had a problem. No one additional came to the counter to sort out the queue. Returning the car was very prompt and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by ANGELA - 31 August 2018

" Overall good, no complaints, all went to plan. "

" Delay with return as lack of staff to attend to 3 customers. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ENRICO - 29 August 2018

" Overall excellent service "

" Staff at the office very efficient. Staff at the picking up and dropping off very kind and friendly. Car new and well kept. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RAFAEL - 28 August 2018

" ... "

" It took so long to pick up and drop off "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MAUREEN - 24 August 2018

" Have used autoeurope many times with no issues, highly recommend using them again "

" Pick up location from Heathrow is at Holiday Inn...need to pay 5 pound per person to get the bus there, then short staffed which meant it took an hour to pick up the car....staff were very friendly, location etc not convenient from the airport though "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by AINE - 03 August 2018

" Auto Europe are fine but I would recommend dropping green motion from your site as Ryanair and car trawler have done "

" A awful company to deal with from the start. Issues with changing the terms and conditions of rental. Trying to avoid marking scratches on car. On drop off the tried to extort more money from me and took unauthorised amount from my credit car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 5

MANCHESTER, GB - Reviewed by MARK - 02 August 2018

" It was horrific. I was travelling with my 82 year old mother and 2 young children. Auto Europe did nothing to help my situation and left me to deal with Green Motion. You should be ashamed of yourselves. "

" My flight was delayed. Green motion desk closed at 10pm and told me I could pick up the following morning, but I wasn't staying in Manchester and had a 1.5 hour drive. Auto Europe took 1 hour to answer the phone. I was told to deal with Green Motion. When I told them what Green Motion said I was told I could cancel but there were no refunds. Then I was told that the flight didn't say it was delayed online, disputed the fact that it was past the flight time and I was on the phone to them from Dublin. Finally I was told my agreement said no refunds for July and August but it did not say that anywhere on my voucher. I hired a car from Enterprise instead and am currently doing a chargeback via my credit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by ROBERT - 30 July 2018

" As above. "

" Excellent. Cannot be beaten. From the commencement of the hire through to completion - they could not be faulted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GERARD - 28 July 2018

" Great value for money. Best quote I could find anywhere. Transaction was easy and there were no hidden charges I have seen in other places. "

" Took a long time to pick up the car. Spent 1.5hours waiting in line to get the car even though there was only two people ahead of me. Other than that the transaction was very pleasant. Staff were friendly and courteous and he car was very clean. Even got a free upgrade :) "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 16 July 2018

" n/a "

" n/a "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by LAURENCE - 11 July 2018

" A very Unsatisfactory one with regards to Green Motion. "

" Our flight was delayed, we kept Green Motion informed pre take off and when we landed. Despite all this they had no details of our booking when we arrived at their office 45 min after closing time, for which they added an extra charge of £36.00. We also had to pay £10 for a taxi to get to their office, because they wouldn' t answer the phone. The car we received was practically red on the fuel guage, we said that we had to travel 60 miles onto our destination, but they were not bothered. It was also unclean inside. As it was dark we couldn't do a visual inspection but the GM employee said that the 2 nearside wheel rims were damaged and he marked it on the inspection sheet. In daylight the next day as directed, we informed them of further damage to all the rims and tyres as well as marks on the body. We took pictures on our phone as well. The tyres were cut/split with flaps in numerous places. When we returned the car the GM employee spent over 10 minutes examining it, especially digging his fingers into and pulling at all the tyre cut/flaps. We just let him know the damage had already been done prior to us hiring the car and we had photographic evidence to back this up..............So all in all we were given an unclean, empty fueled and dangerous car to drive by Green Motion. A very Unsatisfactory experience. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LUTON, GB - Reviewed by JAMES - 06 July 2018

" My experience was very positive and I will use this service again in the future "

" Staff friendly and efficient, got everything sorted and we were on the road in a very short time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOHN - 27 June 2018

" fine "

" On arrival the clerk offered us a compact car, and said they had nothing the size of a VW Jetta, which was an entry level car. When I asked to see a manger she said there wasn't one, and that she wasn't paid to be abused and couldn't understand a word that I was saying. Although I finally got a satisfactory car it was a thoroughly unpleasant experience, and whilst I was there two other couples left without getting their car. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MAELIOSA - 26 June 2018

" Great all round "

" Very good indeed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by SEAN - 24 June 2018

" Total nightmare in every aspect. The staff are the worse of the worse. It's not in the airport either it's down the road in a business park. The shuttle bus is terribly inefficient also. Never again "

" Total nightmare in every aspect. The staff are the worse of the worse "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by GARRY - 23 June 2018

" Apart from this, was happy with Auto Europe "

" When I booked the car with Auto Europe I believed I had taken the highest level of coverage to ensure I would be 100% covered for CDW and not be forced to buy any additional coverage on collection. It turned out that the coverage I had bought was only the basic level of CDW coverage and to avoid having to pay any excess in the event of any claim I reluctantly agreed to pay an additional £15.98. They also advised that the upgraded coverage I had paid for with Auto Europe did not do what I understood it would do an I had paid this for nothing so I feel that I should be refunded for this and that absolute clarity about what is an isn't covered should be provided. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by CHARLES - 21 June 2018

" I have rented with Auto Europe 50+ times, with excellent service every time. My poor experience with Green Motion is no reflection of the service from Auto Europe. I will definitely be booking with Auto Europe in the future, just never again with Green Motion. "

" I booked the car for 22:00 collection, the flight arrived at 21:50. I called the Green Motion office number as soon as I got off the plane at 22:02 and they were closed. They had my flight number and knew I was arriving close to their closing time. Their office phone rang out and emergency cell number went straight to voicemail. I had to get an expensive taxi to my destination. When I returned the following day the manager was unhelpful and indignant about what happened. He likened his business to a bank, where they close at 17:00 after a long day of work; he had no appreciation for the poor comparison when I explained they were providing a car rental service at an airport, not a bank, and customer service should be an important element of this. Waiting a few minutes extra for a passenger arriving off a plane is good customer service, following a flight delay of 10 mins. It is really that simple. If the flight was delayed for several hours, then I would understand. Cheap car hire, cheap customer service; zero customer experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

LIVERPOOL, GB - Reviewed by KIRK - 18 June 2018

" Great as always "

" Went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MICHAEL - 14 May 2018

" Not good it took over 2 hours from time plane landed to get on road "

" Flight was late then had to wait 45 minutes for baggage booked car for 17.30 did not get to car hire until 19.10 an was told our car was released by the system and we would have to pay for a upgrade I had to 3 time what I had originally booked car hire for, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

LONDON, GB - Reviewed by ANN - 11 May 2018

" very easy hire, great price overall good experience "

" very good car hire company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by MICHAEL - 10 May 2018

" Overall happy "

" Waiting for shuttle bus to bring you to rental office can take a bit if time.staff seemed under pressure as a sue had formed looking for service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALLSUN - 09 May 2018

" Very smooth experience from start to finish. Will definitely use AutoEurope and Green Motion again. "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by EVAN - 08 May 2018

" Collecting the car was stressful. The office staff were under resourced and collection took a long time. The car was not full with fuel either and we were asked to return it as collected which is a nuisance. On a more positive note the car was excellent and the return process was easy. "

" Collection process was very stressful and took two hours. The office was understaffed and the manager on site was extremely stressful and loud while on the phone adding to already poor atmosphere. It took a long time once we reached the desk to complete the paperwork and actually get driving. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by STEPHEN - 08 May 2018

" Booking, payment etc via Autoeurope was a seamless and pleasant experience, as before, no problems there. "

" Rented a car from Green Motion last weekend in Brimingham. Booked a VW Golf or equivalent and was provided with a Peugeot 208. Car was not clean. At the desk, was told the terms and conditions quoted by the Autoeurope do not necessarily reflect those of Green Motion.(Another customer at the desk at the same time was advised that they probably should not have booked their rental through another broker). On return, was told at the office to wait with the car in the 20 minute short stay car park to check it in. 30 mins later I had to return to the office to find an employee to do this, at this stage in danger of missing our fight. Overall an unsatisfactory experience with Green Motion which will not be repeated. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 4

LONDON, GB - Reviewed by FERGAL - 30 April 2018

" as per all other car rentals I expected this company to be in the car rental village. Once I figured out they were not everything else was excellent "

" very good and efficient once I found where they were based "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LINDA - 29 April 2018

" I believe this company is running a scam. And I will be reporting their practices to the ombudsman, "

" On arrival, they did not have the car I wanted. Upgraded me to a larger car. When I checked the car there were a few scratches that were not noted and also a dent on the car was not noted, on their system, they told me the car was fine. Then they stated the insurance I had did not work with their company, I bought it on your site.I had to buy their insurance I had to ask if the car was petrol or diesel, the car was not washed. They told me they did not know how to use many options on the car,and I should read the manual. The car was parked very close to three other car tightly packed together , I asked them to reverse it out, they told me the car was now mine. On return they said that I had a cracked mirror on left, I did not check the mirror when I got the car as I was over worried about the Bents and scratches, I wonder was it there before. It cost me 150 pounds,. A girl behind me was also returning my car and they stated she had a number scratches and would cost her. I really feel it was a scam. And they were out to make money off young single women travelling alone. I have used other companies and this was by far the worst, but and rudest people ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ANDREW - 22 April 2018

" Need to have more control of your suppliers. "

" Car class was not as specified in the agreement. I had paid for Golf or equivalent but was offered a Corsa (Golf equivalent is an Astra). Complained and was given a Honda Jazz which was supposed to be auto but was in fact manual. However, the biggest thing was that the car was absolutely filthy with no cleaning between rentals. Food left inside the car and not cleaned inside or out. Also, booked to pick up and return full of fuel, but the first car I was offered was almost empty and was told I could leave it back the same which seems ridiculous. Overall very poor. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LONDON, GB - Reviewed by MAELIOSA - 20 April 2018

" Overall very good "

" Friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by DESMOND - 24 March 2018

" Make it more obvious on the voucher that it is necessary to phone Green Motion from the terminal and not go to the Car Rental Village. "

BIRMINGHAM, GB - Reviewed by EDWARD - 20 March 2018

LIVERPOOL, GB - Reviewed by ALASTAIR - 18 March 2018

" Went well overall , service was quick and guys were friendly. "

" Went well overall , service was quick and guys were friendly. "

LIVERPOOL, GB - Reviewed by RICHARD - 23 February 2018

" Top class as always "

" All staff very helpful "

LONDON, GB - Reviewed by MICHAEL - 20 February 2018

" on examination of vehicle on pick up I pointed out that a front light was not working. Staff not bothered & apparently no other car, other than an upgrade, was available. No option but to take it. Did get stopped by Police but not ticketed / prosecuted (being an ex police officer probably helped!). Car was also checked for pre hire damage with aid of a torch as lighting in yard was poor. No problems in pick up or drop off, but staff attitude to an obvious illegal fault was very poor. Also, I only just made the nearest garage as petrol level was well in the red - This was pointed out but is quite unacceptable. Nice car though and at a great price! "

MANCHESTER, GB - Reviewed by JACQUELINE-ANN - 19 February 2018

" Need to put post code on documentation "

LONDON, GB - Reviewed by JOHN - 14 February 2018

LONDON, GB - Reviewed by SINEAD - 06 February 2018

" Car was not easy for collection as it was still being valeted. "

LIVERPOOL, GB - Reviewed by DAVID - 03 February 2018

" very good value for money this rental was but it took 45mins to get collected from the airport "

" good but not as convient as on site. Told it would take 10mins to collect me from the car park but it took 40mins to get picked up!! in the middle of winter "

LUTON, GB - Reviewed by SEAMUS - 10 January 2018

" Good company to hire from but wasn't happy the car had no fule in it and when i got to the petrol station on the m1 it had ran out of fule. And my fule light was on. Not a great way to start my weekend traveling. But i left the car back with 1/4 tank of fule in it the least you expect so the next hire won't have to go threw the same as i had. "

LONDON, GB - Reviewed by PHILIP - 20 December 2017

" Fast and efficient services. Friendly staff including your mini bus driver. "

LUTON, GB - Reviewed by SIMON - 11 December 2017

" Very good service both picking up the car and returning it "

" Very good service both picking up the car and returning it "

LIVERPOOL, GB - Reviewed by CHRISTOPHER - 25 November 2017

LONDON, GB - Reviewed by JACK - 21 November 2017

" Green motion was the car rental. Huge problems with bank card address not matching driving licence address. This should be a priority to fix. Also they said that the insurance i paid for with you was worthless... "

" Great value. Shocking service "

BIRMINGHAM, GB - Reviewed by MARTIN - 20 November 2017

MANCHESTER, GB - Reviewed by JONATHAN - 15 November 2017

" I chose green motion because there was no Survharge for young drivers advertised. When I arrived I was informed I had to pay even tho it was not advertised and I stated I was 23. Also, I was told there was a £400 deposit (also not advertised). At the time I had no choice but to take the car anyway as I had commitments and held to time . "

" I chose green motion because there was no Survharge for young drivers advertised. When I arrived I was informed I had to pay even tho it was not advertised and I stated I was 23. Also, I was told there was a £400 deposit (also not advertised). At the time I had no choice but to take the car anyway as I had commitments and held to time . "