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GOLDCAR GREECE CUSTOMER REVIEWS
GOLDCAR GREECE Car Rental Reviews
Average Rating for Goldcar :
Showing Results 1 to 3
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SANTORINI, GR - Reviewed by STAMATIA - 22 March 2020
" Due to coronovirus problems and restrictions added at the last 48 hours before my flight I was unable to flight to Santorini and to take the car. I asked autoeurope for a refund and told me that they couldnt. I believe that this is unacceptable and unprofessional. There are unexpected circumstances of global influence and I believe that a big organization like autoeurope and goldcar must give solutions to their customers "
" Due to coronovirus problems and restrictions added at the last 48 hours before my flight I was unable to flight to Santorini and to take the car. I asked autoeurope for a refund and told me that they couldnd. I believe that this is unacceptable and unprofessional. There are unexpected circumstances of global influence and I delieve that a big organization like autoeurope and goldcar must gine solutions to their customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by SADEGH - 18 January 2019
" They should care more about customer at first time to rent car about every thing price discount for example if i want to upgrate the car to automatic they should give some offer or discount . Better way to bring the first customer back to you again . "
" Total I wasnot that much happy about the price . "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ATHENS, GR - Reviewed by WILLIAM - 12 June 2018
" I have used your service before and find your rates very good value. I will be very grateful if you could help me with this problem. "
" I wish to make a complaint about the way we were lied to by a staff member in goldcar when we picked up our car. We had already purchased a car hire excess policy but as the main driver did not have a credit card and they would not accept my partner's credit card I was agreeable to a deduction of €1400 being made from my debit card which would be refunded providing the car was returned with no damage. The member of staff firstly reacted negatively to the policy I was holding saying that if something did happen, We would have to tackle all the paperwork ourselves (which would be in Greek, which we do not speak) and that it would take a year to get payment but he could sell us a super insurance policy for €180. We declined to buy the policy and then he insisted that if he made the €1400 deduction and subsequent refund on my debit card our bank would charge 7 to 8% fee each time. I argued with him that this could not be as we are in the Euro zone and the transactions would be in euro but he insisted that this was the case and he knew this because it happened every day in his dealings with other customers. I asked him to put it in writing that this was the case and he refused. We were put under such pressure by him to buy the product, and we were at that stage stressed and anxious to commence our journey that we eventually bought the insurance. I used my debit card to buy the insurance and when I checked my bank account online a few days later, the transaction had gone through with no extra. When we returned the car the same member of staff was there and we complained to him and told him that we considered that he had lied to us, but he still insisted that the bank would charge for a transaction of €1400. I checked with my bank yesterday and was assured that this was not the case. The cost of the insurance made the car rental much more expensive (costing more than the car hire itself). Should I complain to Goldcar directly or can you take up the matter with them on my behalf? Please advise. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10