AUTO EUROPE GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by LEIGHTON - 11 September 2025

" Drop off was not to a Hertz rep. but an agent and were told to just leave the keys and had to leave before car was checked, which was worrying! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BONN, DE - Reviewed by PAUL - 28 August 2025

" 10/10 im always impressed with the service I get from Auto Europe and their partners. "

" Excellent service. The staff member we dealt with was exceptional! No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GEORGE - 17 August 2025

" not really blaming auto europe but the whole hire car system is a joke that needs systematic overhaul at european level to more protect customers "

" plane due to land at 1040 pm hahn. landed at 1055. Q for 30 min emigration. Q for 20 mins at flex to go counter. eventually at 1145/50 talked to agent and got charged a 50 euro late fee. we were irate but left with no choice but to pay. I hate hiring cars. Always trying to screw you. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MEMMINGEN, DE - Reviewed by DAVID - 17 August 2025

" Would definitely book again. "

" No hassle rental at a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTIN - 11 August 2025

" Great Experience "

" Great Car & Service - no problems "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAHN, DE - Reviewed by BRIAN - 10 August 2025

" Slight issue with a mark on the passenger side alloy wheel, which I definitely didn't cause ( I forgot to take photos when Collecting the car). But this issue was resolved professionally and fairly by the person checking the car, agreeing that the damage was already there when I collected. "

" Friendly efficient staff at collection and drop off . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ETTLINGEN, DE - Reviewed by ROSS - 02 August 2025

" Always use to hire cars "

" Guy at the pick up desk was very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EUGENE - 31 July 2025

" Auto Europe for their part have a defective complaints procedure. They sent links to webpages that did not exist and then told me to complain after the car hire contract ended. There is no customer service at Auto Europe, it is a joke. "

" Flex to go have very high cost hidden terms and conditions. This charge was not disclosed anywhere on Auto Europe's booking interface, nor when clicking for additional information. It was only after purchase, buried in the small print of Flex To Go's terms, that this exorbitant charge became apparent. To be clear: this is a hidden fee, and it constitutes a breach of transparency and consumer rights under EU law. Furthermore, Flex To Go's fee is completely out of line with standard industry practice. Most car rental companies charge between €7–€10 per day for cross-border use, usually capped at €30–€40. The excessive fee imposed here is a blatant example of sharp practice, and a pattern of similar complaints from other customers (see Trustpilot and other review sites) confirms that this is not an isolated incident. Nowhere in the booking process, confirmation documents, nor on Auto Europe's website's pre-booking interface, was it stated that there would be an additional fee of €150 to take the car across the border into Belgium. This is a 71% surcharge on top of the original rental cost--a staggering and wholly unexpected sum--which I only discovered after scouring the fine print buried deep within the supplier's terms and conditions. This kind of information is not a minor detail--it is material to a customer's decision to book. Had I known about this exorbitant cross-border fee before finalising the booking, I would have chosen a different provider. There are many other rental companies that do not impose such unreasonable charges, and I still have two days until the rental begins. In other words, I was effectively tricked into making a booking under false pretences. This constitutes a clear failure of transparency and arguably mis-selling under consumer protection standards. At best, it's a glaring omission; at worst, a deliberate act of concealment. I am now left in the position of either paying this outrageous hidden fee or scrambling to make alternative arrangements at the last minute--neither of which is acceptable. I did not go ahead with the car hire and I demanded a full refund, which I have not received. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by CATHAL - 21 July 2025

" overall good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 21 July 2025

" only poor point was that directions to rental car return in munic airport are now rather confusing "

" manual car not available so had to take an auto, which i was not accustomed to drive. no upgrade to a next group manual offered. no condition report provided instead they said they sent to email, but as i had no computer, i could not access a report. such a report needs to be provided to a person at time of pick-up. one scrape on rear bumper noted and photoed by me but it was not shown on report which i was able to access finally, 10 days later. not really satisfactory "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CATHAL - 30 June 2025

" Overall good, just disappointed with the extra charges "

" Overall good. Just disappointed with the extra charges "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TINO - 26 June 2025

" I started the car rental late in the evening and had to return the car very early in the morning. Due to well established processes both scenarios went surprisingly smooth. The car was in a very good technical and cosmetic condition. Overall very satisfying customer service! "

" Friendly and professional staff, car in a very good condition. Efficient as well as precise communication regarding rental process and invoicing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CIARAN - 23 June 2025

" Easy to use "

" Positive experience, all good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MOHAMMAD SALEH - 20 June 2025

" Was good not great "

" Good experience over all, transaction over all not very good and over charged for fuel "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CATHAL - 09 June 2025

" Very good experience "

" very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MEHMET - 26 May 2025

" I was pleased with the procedures regarding the car rental process. "

" I was pleased with the procedures regarding the car rental process. However, we only needed to cross to the French side for a running race and for this I should not have paid more for the border crossing than the car rental fee. There should be a fairer pricing method for border crossings and even this information should be shared on your website on a company basis. In this way, a more accurate company selection can be made. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ROY - 21 May 2025

" When I went to Hertz to compalin the compliants section not working "

" Collected car from Hertz and was overcharged. Invoice vs what was taken from my account varied. Separately did not agree specifically to Fuel Purchase option and did not initial to accept option given. Dropped car back full. So disappointed "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by DANIEL - 16 May 2025

" I've had no response to my query yesterday. There is still 900 euros held on my credit card "

" Waited too long when i arrived at the desk. Car key battery dead so I had to manually open and close the car. I'm still waiting on confirmation of drop off, there was no one there to meet. Overall a bad experience "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BERLIN, DE - Reviewed by VEIT - 01 May 2025

" Easy to book and all good "

" Person at the counter did not pick up on the fact that we are a family of 5 and should recommend cars that provide space instead of making snarky comments about my kids! "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MICHAEL - 30 April 2025

" Excellent experience. "

" Excellent welcome and car allocation at airport desk. Very satisfied with car. Drop off quick and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IVAN - 24 April 2025

" No issues with auto europe, im usinig it a lot, justcwont use wheego. "

" Downgrade vichacles with simle we dont have another ones, "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by GREG - 13 April 2025

" Second time using Auto Europe, once in US and once in Germany. No issues either time. Good prices also. Recommended "

" Good experience with Alamo. We had looked for a small SUV which they didn't have but we did get a Golf Hybrid which worked out pretty well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARIALANNA - 31 March 2025

" Love Auto Europe - everything is smooth and anytime I had to contact Auto Europe they were very reaponsive! "

" Alamo added a daily fee as I was driving from Munich into Austria. This was not flagged when renting the car. I do this route often and have not been charged a cross boarder fee before. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by BRIAN - 27 March 2025

" Autoeurope is a fantastic company for which I have no hesitation to recommend to friends and family, "

" Wheel damage estimated immediately and paid with no delays encountered. Pleasant staff at all times, and quality vehicles. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTIN - 18 March 2025

" For the first time I was disappointed with the Auto Europe service. The high cross border fee is well hidden in the website. "

" Very disappointed about the very high cross-border fee. Generally not a idea to use a rental company with drop off service. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DAVID - 04 March 2025

" Good website and everything was very easy "

" I gave sixt a €500 deposit on the car It was returned without a scratch... the fuel I'm told was returned with an 8 out of 10 level... this is fine But they have not said how much I owed for fuel and have not returned the remainder of my deposit back two weeks after I dropped the car back "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 01 March 2025

" Yes "

" Some customers can delay collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NIALL - 25 February 2025

" See 3 above "

" Had to pay €72 cross border fee at the desk which we were not expecting, albeit it is noted at the bottom of your T&C's. This should either be included in the rates or very clear at the beginning of your T&C's that it is to be paid. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MAURICE - 20 February 2025

" There was minimal - and incorrect - information on how to recharge the electric car. Was told to download enBW mobility+ app to connect with electricity company chargers. This cannot be downloaded onto a non German phone. A lot of stress caused by this major service fail. Eventually resolved by the very helpful Hanna in Stuttgart airport office and staff at Europcar Mannheim Kaefertel. Full marks to them for helping - 0 marks for the staff at the airport who didnt know their job. "

" There was minimal - and incorrect - information on how to recharge the electric car. Was told to download enBW mobility+ app to connect with electricity company chargers. This cannot be downloaded onto a non German phone. A lot of stress caused by this major service fail. Eventually resolved by the very helpful Hanna in Stuttgart airport office and staff at Europcar Mannheim Kaefertel. Full marks to them for helping - 0 marks for the staff at the airport who didnt know their job. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PATRICK - 19 February 2025

" You sent me a Confirmed Reservation (which is your term). Confirmation means "proof that something is true". Reservation means to "hold something for ones use" In this case despite your Confirmed Reservation statement, no actual vehicle was reserved for me. There was no car available and it was only because I complained that efforts were made to find a vehicle. 2. Compact As you agreed, I had reserved a compact car. The definition of compact is small and conveniently shaped. The alternative I was given was neither small nor conveniently shaped, being too big to handle on small country roads and too high making it extremely difficult to find a suitable parking places. 3. Car v Van A car is a 4-wheel vehicle able to carry a small number of people. A van is a larger vehicle for transporting people or goods. So you are incorrect in your statement I was not offered an upgraded car. In summary if I had wanted an oversized van, I would have booked one. I wanted a compact car and that's what I reserved with you. However you did not reserve this or anything for me. Instead it was left for an assistant at the counter to give me anything she had. You have failed to deliver on our contract and I would hope you would make me some offer of recompense for your failure to honour my reservation. "

" At the Dollar Rental Desk in Munich Airport, I was told to wait a number of hours when a car might become available. When I pushed they eventually came back with a vehicle. However I did not receive a car upgrade - I was given a 9-seater? van that was too big and too high for the car park and very difficult to drive on country roads. As a long standing customer I would expect better service and response. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by RICHARD - 16 February 2025

" No probelm until you set up the SCAM. You alledge that the compressor that is under the floor in the boot was removed while I had the car. I was traveling very light with a small hand luggage back pack that I kept in the car. I never opened the boot. The car was locked while I was away from the car in Laboe (my laptop was in the bag on the seat). The car locked in a Hotel underground carpark in Kiel. The car was not opened or robbed. It is absurd that you accuse me of stealing a compressor. "

" Everything was fine until you started the SCAM. I returned the car to Hamburg Airport, handed over the key while your staff inspected the car, and was told all ok (a grunt and a nod), but then sent me a bill for €310.90 for a missing compressor. I never even opened the boot in the 24 hours I had the car. This is A SCAM AND I MOST STRENUOUSLY OBJECT. I have rented cars from you on may dozens of occasions over the years this is a first. OUTRAGEOUS. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by THOMAS - 30 January 2025

" Very good "

" Already recommended you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by FRANZ - 28 January 2025

" ? "

" Friendly, efficient und fast Service. Rental price was good value for money! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BARRY - 28 January 2025

" All of the costs of the car hire should be at the website and no hidden charges. There should never be a requirement to pay at the desk......NEVER It should never even be a question. If a deposit is needed it should be taken at the website not the desk. "

" I was charged at the counter €150 euro as I was going to have the car in Austria for a period of the rental The pick up at the airport took 50 mins to arrive at a different location than their website. The journey to bring me to Flextogo located at Raiffeinstrasse took 10 mins. The counter assistant kept pushing extra insurance despite refusing it 3 times until I eventually accepted 99 euro charge in extra insurance that I did not want. Overall I felt i was ripped off. The cost was €140 with Auto Europe and €249 with Flextogo "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by CHALIESE - 21 January 2025

" Auto Europe did not fulfill their agreement, despite communication attempts. Agents did not speak English well and were combative. "

" I never received the car. Enterprise did not fulfill their commitment, despite calling them when I found out my flights were delayed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by NIALL - 20 January 2025

" I filled the car at the nearest filling station to the airport on my way back and the staff claimed the car was not full and charged me an additional €18.50 to top up. I could get no more fuel into the car. Is this what normal happens with your company as I never had this issue before. "

" I filled the car at the nearest filling station to the airport on my way back and the staff claimed the car was not full and charged me an additional €18.50 to top up. I could get no more fuel into the car. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by JAMES - 13 January 2025

" Happy with Auto Europe. Very dissatisfied with Alamo. Staff were good when the car was returned "

" Paid extra for better car to fulfill seating needs. Car received was woefully inept "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MEMMINGEN, DE - Reviewed by ALEXANDRU - 07 January 2025

" Very good "

" Got a verry good vehicle. A big upgrade "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREW GORDON - 05 January 2025

" As above. "

" Although I had given terminal details and flight information, the car was not at the right terminal. We were upgraded to a different car at extra cost. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by HEINZ PETER - 10 December 2024

" All good. Very good price for an excellent service. "

" Very good car and everything went smoothly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JULIEN - 15 October 2024

" Staff was helpful and apologetic but there is an issue between OK mobility and their return service provider "

" I had to walk back to the counter 3 times as the tyre warning or service warning appeared as I switch on the vehicle. Spend in total 90 minutes before being able to depart "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

DUSSELDORF, DE - Reviewed by VICTOR - 14 October 2024

" Money were deducted. Got a letter that for "some" reasons you can not rent a vehicle to me. So I rented with another company, and spend money there. Took a week to get money from you "

" Money were deducted. Got a letter that for "some" reasons you can not rent a vehicle to me. So I rented with another company, and spend money there. Took a week to get money from you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by HENDRIKUS NICOLAAS - 23 September 2024

" We have no issues with your company and we rented cars. before from Belgium, Germany and Spain and we crossed borders during those trips without any extra charges. "

" We wanted a second driver and we knew we had to pay extra for that.That package was 350 euro,that included an extra insurance and leaving the tank unfilled upon return.We thought 350 euro was a bit steep but we accepted that.What we were not happy with was the fact that on top of that we were charged 150 euro to cross the German border to the Netherlands.After complaining it was reduced to 100 euro and we were told to complain to your company for not telling us beforehand.We rented cars from you before and there were never any issues like this. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by SEAN - 23 September 2024

" Very efficient and quick collection of the vehicle. Very happy with the vehicle. Very helpful and friendly staff. I will use this rental company again. "

" Very efficient and quick collection of the vehicle. Very happy with the vehicle. Very helpful and friendly staff. I will use this rental company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by THOMAS - 14 August 2024

" All perfect. Thankbyou "

" All perfect thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by BRIAN - 07 August 2024

" HIgh specification car in great condition. We were delighted to keep it that way. "

" Keddy immediately responded to a windscreen defect with first car being offered for rental and offered another. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SANDRA - 06 July 2024

" See above "

" Not nice when you arrive and you guilt-tripped into buying comprehensive insurance. We were told that we really should top up the insurance as even a small scratch would leave us with a €1000 payment. Inurance options should be transparent at the time of booking. This happened to everyone waiting in line and most of them took extra insurance at a high daily charge. Does the staff at collection get commission? It was very unpleasant. Drop off was not explained properly. We gave car back at a different location and were told that there will be a drop off signed for as the office would be closed at the drop off time. There was a sign at the door, however we had to get out of the car at a busy road and double park to read the instructions for drop off. This could be emailed in advance. Then when dropping off the car we were told an email would follow but nothing was confirmed in writing that the car was given back. The deposit was returned a few days later without any notification. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 9

MEMMINGEN, DE - Reviewed by WOLFGANG - 09 May 2024

" Fraudsters - Stay Away "

" Car was a wreck with 82000 km. Staff tried to scam me for money at return. Never again. Fraudsters. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by NICHOLAS - 01 May 2024

" I'd just book direct with OK Mobility if I was going to use them again. Auto Europe were of absolutely no help when I noticed you of the car-seat issue, the agent replying seemed to be completely missing my point and didn't offer any support or reassurance so I'm not really sure what the point of Auto Europe is. "

" All customer service agents and returns staff that we dealt with were very good however we had booked a car seat for our toddler and when we got there the only two they had were broken. Under their instructions we had to go to a baby shop and buy a car seat and they said they would refund us. We returned the car and the new car seat 5 days ago and we are still trying to get our money back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ASHLEY - 07 April 2024

" Overall really good. Happy to have chosen AutoEurope and Keddy "

" They were really good. Only one comment - Cross border fee was more expensive than on the AutoEurope booking form (€37.47 v max charge stated as €30) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 06 April 2024

" no problems but the van should have a height warning inside "

" i did no9t even rent with keddy ! above answers refer to my rent with Europcar ! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MATTHEW - 01 April 2024

" Really disappointed to think that people have to pay multiple the price of petrol or diesel for a car journey. Especially when the helpful assistant stated it would be less than 10€ to charge. It would put anyone off using electric cars "

" Paid a premium to have unlimited km car. When I got to the desk they only had electric cars . The nice staff member said that it would cost less than 10 euro to recharge. However I was charged over 51 euro to travel 265km I contacted the company but I am waiting for a reply . It is the bank holiday so I should get a reply tomorrow. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DIANA - 20 March 2024

" Nice experience at the front desk, very polite and efficient, Julian. Thank you! Still wait for my deposit. Hope be in my account soon. "

" Nice experience at the front desk, very polite and efficient, Julian. Thank you! Still wait for my deposit. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by COLM - 13 March 2024

" I had a lovely experience "

" Very easy company to deal with and very charming staff. Car was almost brand new and had lots of extras such as Android Auto and radar for adaptive cruise control which is very handy on motorways! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GARRET - 29 February 2024

" Overall a good experience, and would recommend! One negative, the "Premium station surcharge" although only €10.85, I wasn't aware of any charge until I got home and received the invoice and still unsure what it relates too?? "

" Pickup was easy, car was spotless, also got the option of either manual or automatic transmission. Only negative being the overselling of insurance we found tiresome! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 17 February 2024

" Above "

" Best checkin experience of many in Munich (Aleyna) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 13 February 2024

" Efficient. "

" None "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by JOHN - 23 January 2024

" Have used Auto Europe before and plan to do so again. "

" Easy car hire experience as usual. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NONG - 10 January 2024

" Collection process should be more efficient and not cause significant delays. "

" Delayed on getting the car at the airport. As car was not ready at the agreed collection time. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by COLIN - 21 December 2023

" IF I'M ASKED, I'll certainly recommend Auto Europe, but I'm unlikely to be asked, hence the low rating "

" I'll use Auto Europe again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TERRY - 16 December 2023

" So fast. Very friendly. They listen to you as a customer. Extremely helpful "

" So fast. Very friendly. They listen to you as a customer. Extremely helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by DIARMUID - 13 December 2023

" I was given the wrong car. I was told there were replacement cars, even I got there, there weren't. I was told I would have to drive 1 hour to somewhere completely different to get another car. When I got there, there were no automatic cars, which I'd ordered and paid for. You need to refund me this full amount. At no point did AutoEurope provide me any of the service that I paid for. "

" Please see open requests for assistance that I sent to AutoEurope which eventually were completely ignored. You need to provide me with a full refund to compensate for the fact that my trip was completely ruined. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAHN, DE - Reviewed by HUGH - 03 December 2023

" quick and efficient "

" efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by VLADIMIR - 23 November 2023

" VW Arteon is a great auto "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FLORIAN - 08 November 2023

" Auto Europe always works very well and has good prices. Thanks "

" Received a car with a large number of pre-existing damages, some of them not recorded on the contract so I had to spend significant time and nerves trying to get Sixt to record them at the beginning of the rental. They didn't record everything due to the counter staff being unfamiliar with the System and it being very slow. I was therefore advised to take pictures and keep them. I then had to send an email with 27 pictures of pre-existing damages to Sixt and I hope that everything will be fine but I haven't received a response yet. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by MARTIN - 16 October 2023

" Great "

" Excellent car, friendly staff, great value only small delays when picking up and returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LOUISE - 08 October 2023

" Auto Europe is clear and easy to use hired car provider.. I have always been successful with Auto Europe - quality to price ratio. "

" Check in and collection of car was with ease and efficiency. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by BERND - 21 September 2023

" Top all went smooth thank you "

" All went well no complaints thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KILLIAN - 25 July 2023

" The Auto Europe request form clearly stated that we would be driving in Austria and Italy (as I had specified). We then received the 'Confirmed Reservation' and a travel voucher. Looking back at this document I see that it states 'Travel to Austria' under the heading of comments. However, I presumed that the original information that I had provided was still part of the booking. When I was asked at the Europcar counter which countries we would be travelling to I said Austria and Italy. I was then told that I could not take a premium car (as booked) to Italy. As a result we ended up with a car that we would not have chosen and it was an unpleasant and stressful experience. Something happened between our booking and the confirmation by Europcar or AutoEurope that resulted in the information about Italy being removed/ignored. I don't know were the blame for that lies. The result was an unpleasant experience at pick up and ending up with the wrong car group. This is something that needs to be sorted out between Auto Europe and Europcar. "

" We were unable to get a car in the group we had booked due to a restriction regarding travelling to Italy. This led to a stressful and unpleasant situation at the pick up point "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by DEREK - 25 July 2023

" Just another car hire! "

" QR code queueing system was painful to use. QR code didn't work on my phone, but the URL to use wasn't written anywhere, so I was stuck. Once in the system the status screens didn't give any info on how far down the queue I was. Overall slow too. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by FIONA - 17 July 2023

" Friendly helpful staff and good service "

" Easy to collect and drop back car. Lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PAUL - 12 July 2023

" . "

" . "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by LIAM - 06 July 2023

" We have no Problem with Auto Europe. We have always found the service very Satisfactory. It was always our first choice for Car Rental. I was disappointed not to have A Reply to my email from Auto Europe which was sent on 04/07/2023. I was wondering if you had contacted Hertz regarding the matter. Please let me know if you need more information. Hoping to hear back from you promptly. Regards ,Liam Brett "

" On Friday last 30/06/2023 We travelled fro Lermoos to Munich Airport.As journey took longer due to heavy traffic,we went straight to Car rental return,I needed to use the toilet badly,as I'm on medication for prostate cancer.Petrol tank was 1/4 full.I offered to take the car to Petrol Station,but inspector said this was not allowed.We were charged €421.65 for Petrol and Service,.This is totally unacceptable and extortionate.To fill the tank would cost €70 approximately.I have no problem with paying a reasonable penalty,but €421.65, is totally and utterly unacceptable. I hope this issue can be resolved in A Reasonable Manner. I emailed you with this complaint on Tuesday 04/07/2023. I also sent a copy of the Bill from Hertz. As of now I haven't had a Reply from Auto Europe. Regards, Liam Brett "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 04 July 2023

" drop off was very easy, no delays, no waiting "

" Efficient pick up, no hassle, no wait "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by REFAAT - 01 July 2023

" i return the car after rental and was told all ok after taken out full insurance now been charged €215.01 to my card without my consent or any explanation what is the charge for ??? "

" i return the car after rental and was told all ok after taken out full insurance now been charged €215.01 to my card without my consent or any explanation what is the charge for ??? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by CRISTIAN - 30 June 2023

" I am using sutoeurope for 15 years now, very easy process, good finds, etc "

" As uzual, the requested car was not available and we got a different one. Not necessarily worse car, just annoying that they NEVER provide the car they advertised. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by USMAN - 21 June 2023

" NA "

" The voucher was showing car pickup address as Terminal 1 at Frankfurt airport, however the office at Terminal 1 was not operational and with the kids it took me time to figure this out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CAROLANNE - 13 June 2023

" Fine "

" Europcar were contacted 5 times about an issue with the car. The email on the website did not work. The app did not work. Eventually, I was given another email address and it took 2 days for that reply. 7 days in total to get a reply "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by EWAN - 13 June 2023

" So far never had to deal with you directly. So, all good. "

" Staff was friendly, but the vehicle had more scratches than documented. The office and collection point is 10 min walk so had to run back and forth between office and collection point 4 times with reporting of issues. Eventually changed out the vehicle, because one of the tyres were dangerously damaged. Shouldn't be up to customer to have to over sea safety of a vehicle. If I didn't meticulously went through everything I could've been in trouble. Plus took 1 and a half hours extra to get on the road. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by KEIRAN - 06 June 2023

" Thought I had selected sufficient insurance cover but found I would have to pay an additional €400 plus to be totally covered. I found this exorbitant and didn't avail of it. "

" Sila was a pleasure to deal with on arrival at Frankfurt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MANFRED - 05 June 2023

" would definitely use again "

" both the gentleman who worked on the rental desk in Dusseldorf and the agent who checked our car on return were extremely polite and friendly. A great asset to your company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ALAN - 01 June 2023

" thanks "

" Counter staff were efficient. Car collection and drop off guys were very friendly and helpful. 10 out of 10 for garage staff. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by JOHN - 12 April 2023

" Would highly recommend Alamo and despite a very busy office we were dealt with in a very efficient manner. A very pleasant experience "

" Leo was very helpful and ensured that the car provided was suitable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by THOMAS - 03 April 2023

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GUY - 31 March 2023

" I was unhappy that Europe Car didn't make the charges clear beforehand before booking! The car wasn't acceptable and waste my time. "

" Very unhappy with the problems the vehicle game me and the excessive fees for incurred for driving into Austria from Germany! I only did less than 600kms over the 6 days but they still charged. Worse still, I had to keep stopping on the journey there and back because the car kept instructing me to stop and check the oil. I had to wait around for this to go off. I asked a garage on the way to my destination and they said they didn't see anything wrong. When I returned the vehicle they said it was a faulty sensor. I think it was already in the system. What a waste of my time! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by ANDREW GORDON - 22 March 2023

" N/a "

" Overall a good experience, however we were not told that the car could not be dropped off at the same terminal that we picked it up. The signage in the car park was unclear. We tried to call the company but didn't get a reply. We ended up driving to terminal 1 for drop off and then had to take the shuttle bus back to terminal 2. For someone who might be in a hurry to get a flight this could be a problem. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by BRIAN - 13 March 2023

" I always use autoeurope - have done so for over 20 years and I feel they are very fair and open and cannot be beaten for peace of mind. "

" Very nice people and overall great experience however it was difficult to find the car in DUS airport and even more difficult to locate the drop-off on return. I think they should seriously consider providing maps of both pick-up and drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HAHN, DE - Reviewed by BERND - 10 March 2023

" All went well very happy and good price "

" Very happy with everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 26 February 2023

" No other comments "

" Check-in was excellent. Interior of car had not been cleaned properly. Some litter left in centre console and dirt marks on seats. Understand it is a busy time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MAURA - 21 February 2023

" See comment above. I have been a customer of Autoeurope for many years but am unlikely to deal with them in the future if I cannot trust their estimates of local fees to be remotely accurate. "

" Desk staff very pleasant and polite but I hired from Avis because I hoped to avoid unexpected higher local charges on arrival at the carhire desk and lack of transparency regarding these charges, which I have experienced recently with a cheaper company. Disappointed and annoyed to find the same issues. Both bookings through Autoeurope. Appears discrepancy arises largely because VAT is not factored in to fees quoted by Autoeurope? Avis final e-receipt absolutely indecipherable. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CAOIMHIN - 21 February 2023

" Great value for a premium car. "

" Counter was very busy for pickup could have done with more staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BOGDAN - 01 February 2023

" same as above "

" Flight Was Canceled , on January 26th LH1669 flight number, Cluj-Napoca- Munich I was Unable to pick up the car. Money were lost "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOSEPH - 31 January 2023

" will definitely book with Alamo again , there service was impeccable... "

" very good , staff were prompt & polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEBORAH - 30 January 2023

" I have rented cars from AutoEurope for years. I have rented cars from Munich airport for fifteen years and never had trouble before. I have never rented from Hertz/Thrifty and I never will again. "

" I was dismayed to receive an invoice for an additional cost of €242.51 from Hertz/Thrifty. I queried this amount and I am told it is for cross border fee and petrol. The cross border fee is €45. This means Hertz/Thrifty are charging €197.51 for less than a quarter tank of petrol used. I filled up the petrol tank the night before I returned the car. I intended to top up the petrol near the airport but I could not find a petrol station close. I have a photograph showing the petrol tank was more than three quarters full when I returned the car to Hertz/Thrifty. It is outrageous to invoice me this amount. Also they are very difficult to contact. I had to search for an email address that I could reach them at. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEREK - 07 January 2023

" Yes "

" The staff at the Enterprise desk were very efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADRIAN - 22 December 2022

" I had contacted Auto Europe (by email) about our flight (nearly 2 hrs) delay to Munich. I got a response confirming that Enterprise was notified but that the depot will close at 9pm. When I rang Auto Europe I was told that Enterprise was notified but depot will close at 9.30. I rushed to Enterprise desk and got there just before 9.30. However, Enterprise decided early on in the day to remain open to 11:30. So it is clear that Auto did not contact Enterprise or they would have realised that the desk will be open to 11:30. This caused unnecessary stress. Also Enterprise didn't have my name – I had to evidence the booking from the voucher I am very unhappy with Auto Europe Regards Adrian "

" Unlike other rental companies, I had to pay extra for additional driver. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MICHAEL - 05 November 2022

" The Enterprise staff member waited for me as my flight was delayed. He was very helpful and efficient. "

" The Enterprise staff member at the desk (Salim I think) was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by DORIS - 30 October 2022

" still trying to figure out why the € 300 deposit had been actually taken off my account and has not been refunded yet. "

" very friendly counter staff. counter can only be reached via staircase, which is most inconvenient with luggage. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MAURA - 18 September 2022

" Depends on outcome of disputed 2nd driver charge. Either Autoeurope misquoted this fee in their booking process or Globalrent/Europcar is giving Autoeurope incorrect information on local charges. I will provide more detail in complaint I will be lodging. "

" Car was excellent but charged €99.79 for 2nd driver. Max 2nd driver fee quoted by Autoeurope €50, including VAT, excluding Airport surcharge of 24.9% (= €12.45). Maximum charge for 2nd driver should therefore be €62.45 not €99.79. Counter staff just say "that quote is Autoeurope, not ours." This is nonsense. Customers can reasonably expect that quotations provided through Autoeurope, presumably based on information supplied by Globalrent/Europcar are accurate. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANCA ILEANA - 18 September 2022

" experienta reusita "

" Vehicolul a functionat excelent,darin interior se fumase si era un miros foarte neplacut "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUSSELDORF, DE - Reviewed by JAMES - 13 September 2022

" My mileage was small on the rental but I resented the mileage allowance "

" The car I was offered was inappropriate for my size. I found it difficult getting in and out. Perhaps some advice should have been given to me at the counter. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by RICHARD - 25 August 2022

" apart from high price, i was surprised at good experience with thrifty. prices do not appear to be warranted as there were in fact ample supplies of cars. "

" no basic problem. no checks at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by TONY - 14 August 2022

" Would appreciate any support on this "

" I have received two additional payment requests from hertz which I did not book or receive and emails on . I've messaged hertz but no reply . I've had to freeze my bank account to avoid payment . Can you assist ? Tony "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DOMHNALL - 10 August 2022

" see 3 above. "

" We were charged over E200 for a minor scratch to a hub cap which had previously been damaged. I sincerely believe that Hertz go out of their way to find such minor defects (I had a similar problem with them before for microscopic damage,). It is a rip off and I will never deal with them again. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DEIRDRE - 10 August 2022

" Overall, a very smooth experience "

" Very efficient and friendly lady at the counter at Munich airport, a pleasure to deal with! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by PETER - 07 August 2022

" . "

" Very helpful when I rang about a minor car warning that came up on the dashboard. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ADRIAN - 14 July 2022

" Delighted with service as it was the first time I used it "

" Everything worked great. Staff were great to deal with "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MOHAMAD ALI - 08 July 2022

" I ordered Mercedes online when I arrived they gave me Volkswagen and the car was dirty. "

" I ordered Mercedes online when I arrived they gave me Volkswagen and the car was dirty. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TUEBINGEN, DE - Reviewed by KIERAN - 04 July 2022

" Exact car that was booked, lots of extras, lane assist etc. "

" I look forward to using again when prices have returned to normal. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by GIUSEPPE - 28 June 2022

" Nightmare ...never again ..thank god we had super cover with you. "

" Car was filthy a d they tried a 'scratch' scam ..buchbinder owned by eurocar...had we known this before booking would have chosen a other provider. Absolute crooks..also car was not full as indicated. Liars "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

DUSSELDORF, DE - Reviewed by MELVYN - 22 June 2022

" Excellent will use again. "

" Very friendly and efficient staff, very accommodating and informative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by EAMONN - 04 June 2022

" Nothing to add. "

" Nothing to add. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by IMELDA - 01 June 2022

" excellent service "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 23 April 2022

" luckily the offer you gave me was for zero excess. i do have an annual excess policy, but unfortunately, for the first ime in 25 years renting, i did have a scrape with a low wall. alamo area ware of it and have raised no concerns "

" manual car not available at time ofpick-up. i was offered an auto at no extra charge,but declined as i prefer manual. waited 30mins or so,and a manual became available "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by TINO - 21 April 2022

" Great car fleet, outstanding service and good prices "

" Very professional as well as friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREW - 31 March 2022

" Found it quite expensive for 2 day hire on a economy car and see point 3! "

" Firstly the office was closed at the terminal we arrived at had to take a bus to other terminal defeating the purpose of on site hire, the cars front number plate was damaged causing the parking sensors to malfunction this was not noticeable at pick up due to the car parked tight to the wall the agent to parked it would have known (I fixed it myself at a service station)then on returning the car I was charged over 300 euro extra I questioned the agent he said it was taxes when I emailed a complaint I did receive a refund a week later I have used Autoeurope many times before no problems but first and last time using a Budget car "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BERLIN, DE - Reviewed by ANDREAS - 29 March 2022

" .. "

" .. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 23 March 2022

" Ok "

" Car was dirty Needed ad blue. Sensors not working "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by MARTIN - 22 March 2022

" Auto Europe Service is very good "

" Car was noisy and a little bit smaller than expected. Staff tried to sell insurance although they knew that I had coverage through Auto Europe. Not sure about the trans-border fee and the quite expensive extra driver, which I think is safer on long trips. Otherwise very good. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by THOMAS - 08 March 2022

" See above "

" The counter staff where very efficient. The car would not start on Thursday 3rd March. I contacted Europcar and they said they would send someone to look at it. Despite hanging around my hotel no one showed up. Later that day the car started. On Friday March 4th at 8.30am the car started and I travelled up to the ski slope car park. At 11am I returned to the car to travel to a different slope but the car would not start. I contacted Europcar and explained the situation. I was asked to stay with the car to wait on assistance. A mechanic arrived at 14.30. He was unable to start the car. He went away and returned with additional cables to try and start the car but was unsuccessful. He spoke to Europcar and explained the situation and informed Europcar that we were leaving the hotel at 6am on Sat 5th March to return to the Munich Airport. I was advised that I would either get a replacement car or a taxi would bring us to the airport. I eventually got a call to say that a taxi would pick us up at 6am on Sat 5th March. I received a call yesterday asking me what the problem was with the car to which I answered it would not start. I have not heard from Europcar with regard to any compensation for the inconvenience caused by this problem. I missed out on 2 days skiing out of a possible 6 because of the problem with the car. I would at least expect to receive a call from Europcar that can speak reasonable English to discuss this situation. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KATHLEEN - 08 March 2022

" The whole process was very efficient. "

" They were quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by HAGEN - 03 March 2022

" Thank you! "

" Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CAOIMHIN - 02 March 2022

" Premium car for little more than compact money, total bargain when booked about 6 weeks out. "

" Thought it was the bargain of the year to be honest. The drop off proceedure is a bit chaotic as all companies are jumbled together and you just leave the keys in the car and go without interacting with any representative from the actual rental company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 02 March 2022

" Good apart from the additional charges, which I never agreed to. "

" I booked this car through AutoEurope and agreed a price of €480.32, including Sat Nav, plus €17.85 for cross border travel. At the desk I agreed to pay an insurance excess of €23 to cover a potential excess of €1,150 for the 5 days. I was shocked to receive aninvoice, detailing excess charges of €103.77 (€24.99 + €78.78) and a further Premium Station Surcharge of €122.70. I don't even know what a Premium Station Surcharge is and I certainly never agreed to it. This is an overcharge of €94 and I would appreciate the return of this amount. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 28 February 2022

" The experience booking with Auto Europe was good, and fairly seemless. When collecting the vehicle from Hertz I had to provide my contact information again, despite having provided these details when booking. The Hertz representative advised that Auto Europe had not provided these to Hertz. I think it would be good if these details could be provided to rental company in advance of collecting the rental vehicle. "

" I was annoyed at the additional charges that were notified when collecting the vehicle. My booking with Auto Europe provided all information regarding my travel plans with the rental vehicle, yet on collecting the vehicle a couple of additional charges (cross-border fee, damage waiver, and theft protection) were notified. These seemed to be standard, fixed fees so I don't understand why these could not be included in the price when I booked. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by FARZAD - 24 February 2022

" Enterprise Koln have served me with great customer service & professionalism "

" Best car rental ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by LUKAS - 07 February 2022

" The car was worth half the pictured category. "

" Jaguar or similar displayed as the category - which they were just laughing about at the counter. Could have rented the car I ended up with for half the money elsewhere. Told me there was damage to the car and they would mail me the details, which they never did. On return they found a mark smaller than a 1 Cent coin which is way below their tolerance template and are trying to charge me for it. The car was covered in scratches, this particular one apparently wasn't listed yet, which I had no way of establishing. Complete trap. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by CHRISTIAN - 30 January 2022

" Happy with Auto Europe and have used them many times in the past. I would really appreciate your support should it be required in resolving the issue in relation to the damage that Enterprise/Alamo claim we caused, but I can categorically deny. "

" On collecting the car we were shown a Tablet that displayed red lines all along the right/passenger side and were informed jokingly that we could damage the right hand side and would not be liable. On seeing the car in the garage we noticed a little area on the sliding door that looked as if it had been polished but no other damage. I only received the rental agreement via E-Mail after we left the garage and this stated that there was only a little damage in the right hand side, not the full red lines as the agent suggested and showed us at the desk. Also the Fuel needle was showing as very low and hence we had to fill up fuel en route only to discover the gauge was faulty and once we put in a few litres and the pump indicated the tank was full the needle moved to full. On dropping off the car the third party service provider who checks the car immediately noticed a dent in the passenger side sliding door. There was no paint damage or scratches, just a dent. The agent claimed it was new however we did not cause it. I went back to the Enterprise/Alamo desk to explain the issue and was advised that the manager would take a look and contact me later. The dent in question was hard to see at full light when returning the car so I am not sure how we would have seen it in the poorly lit collection area. perhaps a ploy to get people to pay for damage. The following day I received an E-Mail from the manager (Mr. Slusarenko) who advised the dent was new. I corresponded with the manager advising him that it was not caused by us because the vehicle was parked up for the week and that the car that was parked beside ours in the Car Park at our apartment was also parked up for the week and was at least two metres away so damage would not have been caused by that car. The manager sent me pictures of previous damage caused to the same spot back in 2021 which would suggest the damage was never repaired correctly and the dent not removed just resprayed. The initial interaction at the counter was positive and the Agent (Leo) threw in the Cross Border and additional Driver for free, which I thought was a lovely gesture. Now I know how they recoup their costs, by trying to get us to pay for damage we did not cause. I believe this to be underhanded and sneaky and not a way to conduct business. If I do get charged for the damage I will never use Enterprise/Alamo again. Should we not get charged for the damage we did not cause my experience will be tainted by the claim we caused the damage my attitude to Enterprise somewhat more positive, as stated it was positive until we returned the car. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by DIANA - 29 January 2022

" Good one. "

" Very pleasant experience, car was new, people are very welcome, but still waiting for my deposit to be back in my account. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 21 January 2022

" The car hire that we thought we were getting for around €400, in the end cost us over €660. Really bad value, and a poor experience. "

" We asked for a smaller car at the desk, and have been charged €98 for this 'Upgrade' without being advised at at the time of pickup. We were also charged €125 cleaning costs (why? No explanation given!). "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KEVIN - 19 January 2022

" i have given a 5 above as the issues isnt resolved "

" I sent this to hertz Munich Airport yesterday - We were given snow chains by your staff for the Citreon C5 Aircrosse SUV that were too small, these could not be fitted when we needed to use the car after heavy snow. Being parked on the top of a steep hill meant we could not use the car for 3 days as it was too dangerous to risk the standard tyres alone on the slippery ungritted road. It took 3 days to get suitable chains that did fit the tyres. We should have been given correct chains. We had to buy chains locally at €216 to get mobile again and drive back to Hertz Munich Airport. Mandy Kása Supervisor dealth with the problem and was very pleasant as were all your staff. We hope to be refunded this €216 and a refund for the 3 days we couldn't use the car. This was all a considerable inconvenience as we were self catering and commuting to the ski slopes in Ellmau Austria and had to make other arrangements. No one is angry about anything , we just could have done without the experience. We hope you will resolve the refunds as fast as possible, thank you, Kevin "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KENNETH - 26 December 2021

" Very efficient "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DONAL - 07 December 2021

" International travel is stressful enough in these covid times without having to contend with sharks at a car hire desk. "

" Original internet booking was fine, but due to time pressure did not purchase 'excess' insurance, (69 euros) online with the intention of perhaps purchasing at the desk. The person at the desk confused the issue enough to SCREW me out of 266.76 euros for the same insurance. When I apply to my company Siemens for expenses for car hire I expect they will be reluctant to pay this extra extortionate amount because of a fear of putting a scratch on the car. If asked I will actively discourage colleagues from using your company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by JOHN - 29 November 2021

" Auto Europe is always superb. I'm very happy with the experience once again. "

" Superb experience. No waiting at the desk. It was like they were expecting us. Leo could not possibly have been quicker with everything unless he met us coming off the plane and put the keys straight into my hand. The car was perfect. 18k km, but seemed absolutely new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 08 November 2021

" normally my broker of choice. not always the cheapest. discount for joining up has not been reflected in prices ! "

" no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SANDRA - 06 November 2021

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HAGEN - 03 November 2021

" Thank you! "

" Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KONSTANTINS - 11 October 2021

" Very convenient way to rent a car at great price. "

" Excellent service, brand new car. Would use this service again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIMOTHY - 30 September 2021

" got a good deal online.....eventually. Rates changed overnight otherwise I would not have booked at the higher rate first quoted "

" Aziz at counter very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 18 September 2021

" due to covid, procedures were quick and efficient. "

" no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KONSTANTINS - 12 September 2021

" Most convenient way to get rental car at very god price. "

" Very good car, renting and returning processes are very well organized. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 09 September 2021

" best compare site, I always use AutoEurope, as it is clear, shows what company offers what, easy to use "

" excellent staff, good car, smooth pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by COLM - 05 September 2021

" Car I booked was not available when I arrived and given away to another customer. Got a small car and realised when I was on my journey that the petrol was only half full. I left it back full on return and requested the amount be deducted from my bill. I was told that they "would look into it". On arrival I also had to wait 40mjns for my replacement car to be cleaned. Overall very unsatisfied. I had booked another reservation with Autoeurope for Saturday- I cancelled this and went directly to the rental company. "

" Car I booked was not available when I arrived and given away to another customer. Got a small car and realised when I was on my journey that the petrol was only half full. I left it back full on return and requested the amount be deducted from my bill. I was told that they "would look into it". On arrival I also had to wait 40mjns for my replacement car to be cleaned. Overall very unsatisfied. I had booked another reservation with Autoeurope for Saturday- I cancelled this and went directly to the rental company. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 6

DUSSELDORF, DE - Reviewed by REGINA - 25 August 2021

" Everything was very positive apart from the fact that vehicle was overdue a service "

" All very positive apart from the fact that car was overdue a service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by DONAL - 01 October 2020

" The office was closed when I got there (a notice was posted with new closing time of 5pm) and none of the phone numbers on the voucher responded. The closing time was shown as 6pm on the voucher. I had to get a car from alternative provider. I have had no customer care only a blank wall when I have contacted your customer service people. As a long standing customer of Auto Europe I find this completely unacceptable. "

" The office was closed when I got there (a notice was posted with new closing time of 5pm) and none of the phone numbers on the voucher responded. The closing time was shown as 6pm on the voucher. I had to get a car from alternative provider. I find it unacceptable that an airport provider would close at such an early hour and have no out of office contact number wher someone actually answered the phone. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JUSTIN - 01 September 2020

" Brilliant over all quick & easy "

" Great, guy at the desk very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TRUTA - 19 July 2020

" OK Autoeurope "

" Hello, As you can see in the reservation, I asked for a minimum Skoda Superb car and the Alamo representative proposed me a Nissan Qashqai with which of course I did not agree. After an hour and a half of waiting in front of the office, he brought me a Volkswagen Tiguan, which is brand new but dirty on the outside. In the parking lot he had many clean and category cars with Skoda Superb or superior. I returned the car to Karlsruhe two days earlier, and the representative there, who was very ok, told me that I would be reimbursed a bit for early return. I need an invoice, please. Best regards Dr TRUTA "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by EMANUELIS - 21 May 2020

" all ok "

" all fine "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARIN - 08 April 2020

" See above "

" Your staff is really friendly, helpful and competent. I also like it that there is a zero excess option when booking a car. The amazing staff and the zero excess are the two main reasons, why I always book with Alamo. One little thing, I thing the price for an additional driver is pretty high, and it would make the experience perfect, if you would either lower this or add it for free. But thank you to your lovely staff at Munich airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NIALL - 21 March 2020

" I tried to cancel and waited 90 minutes on the phone to a call center with no response "

" Really poor "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by TOM - 21 March 2020

" Upon landing at the airport in Munich we found it difficult to find a stall for global. The counter staff individual took 15 minutes to find my booking and when he eventually found it because i was 2hrs late on a 5day hire my booking was cancelled. I then had to book a new vehicle, which was not in the same category so we had to upgrade at a 'discounted price'. As a credit card is the only card accepted for car rental i then had to pay a further 250euro deposit which has still been refunded to my account. an overall very disapointing experience. Will not be renting again from this company. "

" Upon landing at the airport in Munich we found it difficult to find a stall for global. The counter staff individual took 15 minutes to find my booking and when he eventually found it because i was 2hrs late on a 5day hire my booking was cancelled. I then had to book a new vehicle, which was not in the same category so we had to upgrade at a 'discounted price'. As a credit card is the only card accepted for car rental i then had to pay a further 250euro deposit which has still been refunded to my account. an overall very disapointing experience. Will not be renting again from this company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRAIG - 16 March 2020

" Overall experience was fine from check in to car condition to drop off until guy spots some new damage still waiting on reply from.e mails iv sent to auto Europe.. "

" Guy found the smallest scratch on car on return which in my opinion was already on car as was so small now we have claim against for damage .. not happy "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 14 March 2020

" I will be booking directly through europcar from now on "

" 40 minute wait at the counter in Munich, no idea Auto europe was the company I booked through. Tried to double sell me insurance I had already told them I had. Staff was unhappy I used a debit card to hire. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 04 March 2020

" See above. "

" There was additional charges at the desk that were not explained properly. Premium location fee of 24% and vat at 19% which I thought was all included. An extra 60 euro in total!!! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by SEAN - 04 March 2020

" The price promoted should be the price paid at counter "

" Loaded up on additional costs without clearly highlighting it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by NIKOLAOS - 02 March 2020

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by FLORIN OVIDIU - 01 March 2020

" Always I had book a certain brand and model of car and the provider supplied an inferior car in the same category of size with no reimbursment of the difference of price. Win for the supplier! "

" I have paied for Ford Focus and they provide the same size of vehicule but a low cost Logan with the basic features and a small power engine. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ROGER - 26 February 2020

" Good apart from the above "

" The booking process was very good. The car had several scratches and a large dent in the back read door panel. This was checked on our return and we were told that this was the same dent as when we received the car so it did not cost us any money. However, I would have preferred that there was no dent in the first place. We had booked a VW Polo or equivalent which we presumed would have a 60/40 rear seat split. However, we received an Opel Corsa (good car) which did not have split rear seat. We were using the car for skiing and therefore had to put the skis over the top of the back seat which was not as practical as if there was a split rear seat. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by PATRICK - 25 February 2020

" Firstly, I rented the car from you with the extra insurance. Yet the salesman at the Global desk continually pushed their full cover insurance and tried to undermine my belief that my excess was fully covered. Secondly, as noted above I had hidden charges imposed on me. When I queried this, they claimed the car needed specialist cleaning. The only dirt in the car was footprints from dusty ground in ski resort car parks and some crumbs from snacks. I pointed out that all cars have to be vacuumed and washed before being passed onto the next customer but that has not been accepted. In future, I think I'll stick to the big companies where as least I can be sure that the price quoted is the price I'll be charged. "

" I have had hidden charges imposed on my bill for cleaning and winterisation. I've brought these to the attention of Global but they have not been remedied "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEREK - 23 February 2020

" not auto europes fault but not happy with budget... "

" Got charged about 100 euros for going across border - even though i booked that feature. Upgrade car for 28 euros - then got charged 28 euros per day upon my return... "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDY - 19 February 2020

" Incorrect expectations set regarding the vehicle. "

" Poor selection of available vehicles. Very disappointed with the car I was provided with. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by LIAM - 12 February 2020

" Very efficient service at pick up and drop off "

" New car. Very efficient staff both pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by DANIEL - 11 February 2020

" Excellent service and value for money for the 8 seater we rented. "

" All good and excellent staff at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MICHAEL - 03 February 2020

" o;;nn/n/n "

" It took far to long to get the keys to the vehicle, at least 15 mins at the counter. Also the drop off was confusing and very few staff around to help. Car was very good and very clean. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IGOR - 13 January 2020

" Optimum prices, excellent service as always! "

" Promptly, clearly, friendly :-) Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 08 January 2020

" N/a "

" N/a "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREW GORDON - 08 January 2020

" Very helpful. "

" Everything went smoothly, staff was very friendly, signage at Frankfurt airport needs to improve for car return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 06 January 2020

" Just hope Europcar don't send bill for somebody else's damage "

" ALL VERY GOOD EXCEPT AT DROP OFF. NO STAFF TO CHECK OR GIVE FEEDBACK. ALTHOUGH NO MARK/SCRATCH ON CAR AT RETURN ONE CANNOT TRUST CAR HIRE COMPANIES "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IVAN - 05 January 2020

" Usually I do not write the reviews, but I feel obliged as everything was really great - from the staff at the counter, the car itself to the simplicity of drop off etc. I would like to recommend them to anyone who would have a reservation of renting from them as they are a bit 'cheaper' than some of their competitors. "

" Usually I do not write the reviews, but I feel obliged as everything was really great - from the staff at the counter, the car itself to the simplicity of drop off etc. I would like to recommend them to anyone who would have a reservation of renting from them as they are a bit 'cheaper' than some of their competitors. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by VINCENT - 12 December 2019

" easy to use "

" Efficient service, including the bus to car, the car park however could do with a surface, even some gravel, running across dirt in the rain with bags seemed crazy set up. everything else was 10/10. So gravel or tarmacadam and lighting would bring the overall service up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MONICA - 11 December 2019

" I think I booked through a broker - would not do that again. "

" All good but very hard to understand the billing system "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by WOLFGANG - 27 November 2019

" X "

" X "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ANDRIUS - 27 November 2019

" Paid extra for super cover, when arrived to collect car was told no super cover added to my account, had to pay extra €88 for super cover, when all rent was €90. Tried to call autoeurope but office was closed, emailed next day but was told that they can only refund 48 hours prior. Will not use again and make sure none of my friend will use it. "

" Very efficient and reliable, agent at the desk was polite and explained everything in clear language. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by GRAHAM - 20 November 2019

" Had problem when we landed in hanover , we went to the service desk to be told that we would not be able to collect rental car . the reason that they told us was that we could not use a debit visa card to rent . (But even though we told them that we had contacted Auto europe the week before and asked them to clarify that we could proceed with just a visa debit and they said no problem they would still not listen ) So after around an hour of waiting around and several phone calls to try and find a solution we got sorted , in fairness Auto europe were trying there best but it may be something that needs more attention . Regards "

" Very good after we got pick up issues sorted , Communication was an issue "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by SANDRA - 13 November 2019

" I would recommend both autoeurope and europcar for efficient and easy car hire. "

" Easy car pick-up and drop-off. Very efficient and professional staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GUDRUN - 05 November 2019

" Can't complain...... Yet. But a few months ago I got a damage report, 4 month after renting the car. I just hope that this won't happen again.... "

" All in all a good experience. The only negative point: there was nobody at the drop off when I brought the car back "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HANS - 01 November 2019

" Trouble free rental "

" Overall good experience, friendly helpful counter staff at pick-up, very good car - BUT very unhappy with drop off, unfriendly patronising staff shouting at customers, no service, not what you would expect from a professional car rental "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by GILLIAN - 29 October 2019

" I had great difficulty in finding the desk in Memmingen airport and wandered around for about twenty minutes looking for it. This is not at all helpful after a fligh and wanting to get on the road as soon as possible. I even asked at the information Desk and the lady had never heard of Auto Europe before and couldn't tell me where to go. Eventually I noticed a tiny A4 sign saying "Dollar" at the Hertz desk and met with a very nice man who was cheerful, helpful and efficient, and had me ready to go in minutes. Similarly when dropping off the car I went beck tot he desk in the airport only to be told that I needed to drop it back to the outside office which is again badly signposted. I feel that this bad sign posting and lack of clarity as to exactly where to pick up and drop off the car could easily be fixed with better signage and would greatly improve the ease and pleasantness of the experience of renting a car from you. "

" I had great difficulty in finding the desk in Memmingen airport and wandered around for about twenty minutes looking for it. This is not at all helpful after a fligh and wanting to get on the road as soon as possible. I even asked at the information Desk and the lady had never heard of Auto Europe before and couldn't tell me where to go. Eventually I noticed a tiny A4 sign saying "Dollar" at the Hertz desk and met with a very nice man who was cheerful, helpful and efficient, and had me ready to go in minutes. Similarly when dropping off the car I went beck tot he desk in the airport only to be told that I needed to drop it back to the outside office which is again badly signposted. I feel that this bad sign posting and lack of clarity as to exactly where to pick up and drop off the car could easily be fixed with better signage and would greatly improve the ease and pleasantness of the experience of renting a car from you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KOBLENZ, DE - Reviewed by JONATHAN - 20 October 2019

" No problems with the website from start to finish "

" Fine, but office was jumping down my neck as soon as we arrived to see how it coud make extra money. I explained I already had insurance and then I was given a choice to pre purchase Diesal. Even though I explained my route, I afterwards realised that we woudnt be using such a large amount,and maybe the office could have been hepful in laying out Diesal usage with distances to local areas and then maybe explaining that we wouldnt be needing so much Diesal, especially in a highly fuel efficient vehicle "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GERT - 20 October 2019

" No problem with Auto Europe booking the car. I have written to Global/Buchbinder complaining about extra charges. I will await their reply before deciding if I ever book a car with them again. "

" Aer Lingus flight arrived 3 hours late, I advised Global of delay by sending an SMS from Dublin. Arrived at desk 5 minutes after closing time. Was then advised that reservation of my car was cancelled because of late show. The only car I was offered was a Ford Mondeo. automatic at an extra charge of Euro 100. I was told that if I did not take this car I had to wait until 6 am when office opens. Was also charged an out of office hours charge of Euro 50. Took the car and after 10 minutes driving warning light came on that Adblue needed topping up. Barely made it to Austria without adding Adblue. Staff at Global desk was not at all helpful. No problem with Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 4

HAMBURG, DE - Reviewed by DIRK - 18 October 2019

" All fine "

" Everything was satisfactory. Although I understand that apparently feedback doesn't make a difference as I never got contacted regards my negative previous experience with Buchbinder. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KEVIN - 17 October 2019

" . "

" efficient and friendly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by FRITHJOF - 15 October 2019

" Easy booking as usual. "

" After a week I got an email telling me there might be some damage. At the return I was told everything is ok. So I cannot give a better comment on the return. annoyingly I have to wait for the final result. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by DESMOND - 30 September 2019

" The car was as described (possibly even a bit better), charges were clear;y explained and the whole experience was very satisfactory "

" The pick up was seamless, counter staff were very helpful and the car was within easy walking distance of the terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by OTTO - 27 September 2019

" Overall pleasant and easy "

" overall good. I rather would have liked to have driven the advertised SEAT, than the Ford Kuga i got. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by TIMOTHY - 19 September 2019

" Ok "

" When I picked up the Alhambra on the 9th September I had difficulties understanding car operation and Europcar staff were patient and very helpful.The car was a joy to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DIMITRIOS - 16 September 2019

" Nice car, bad service experience. "

" The final charge was larger than what the counter staff had informed me. The drop-off location in Munich was not where it should be, so we lost about an hour trying to find it. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HARRY - 09 September 2019

" As above "

" Condition of car (7 seater van - Merc). Desk indicated on 1 small scratch - not correct, c.10 on examination. On driving off bonnet warning symbol/blipping appeared indicating bonnet sensor problem. Initially told to proceed that it would disappear- it didn't & we had to return and insist on replacement vehicle. This was all very frustrating & unsatisfactory situation. Initial car should not have been hired! "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MEMMINGEN, DE - Reviewed by CON - 05 September 2019

" w "

" w "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOE - 05 September 2019

" Great service, just keep your prices competitive. "

" The counter staff in Munich were excellent. Very friendly and most importantly efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MARCO - 01 September 2019

" On your website I booked the category Volkswagen Passat Estate or similar. After booking I called Europcar/Keddy to make sure for a specific car. There I got the information that the category which I booked doesn't contain VW Passat Estate. It is not the first I see this with your offers. I had the same situation last year but there I just then paid the Upgrade to the Volkswagen Passat Estate. There I am not happy with you. Offering a category with a different car picture showing up. I am expecting to get this car what you advertise or very similar car. Passat is the category JWAR but we got Skoda Octavia which is the category IWAR. There I am very very unhappy. "

" We have already rented cars many times but this was one of the worst experience we ever had. For a Company like Europcar it is unacceptable. 3 bad things: 1. I arranged already via phone earlier (3-4 weeks in advance) to get a specific car. From the list For this category I asked for the Mazda 6 Estate or Hyundai i40. We got a Skoda Octavia. There were no other Cars available and she said that she hasn't seen Mazda for long time. Well why I get this offered on the phone? When we went down to the Garage there we saw 2x Hyundai i40 left - to the comment there are no other cars left! 2. Inside of the car we smelt cigarette. We have 2 kids and I had on this trip from Munich to Hamm - headache. 3. We waited 1.5 hours until we got our car. Totally bad service. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERLIN, DE - Reviewed by DAVID - 23 August 2019

" I am a customer of autoeurope fir about 15 years. Booking vehicles between 3 to 5 times a year. This is a second time I had an issue with global car rental. If you really want to make sure that your customers are satisfied and loyal ... you should avoid business partners like global. They will destroy your reputation and business. If I could I would like to log an official complaint. Again the vehicle wasn't worth price I had paid. Class below from what i had initially booked. Would like to request refund for the difference between classes. Without disrespect tou autoeurope but I think it's time to finish our cooperation. Ryanair website and many others offer similar deals or sometimes even better. We really had long and successful relationship but I feel that now it is a time to move . I was very loyal to autoeurope but I had lost confidence because the partners you are working with. Kind regards David "

" Lady working on customer service counter extremely friendly and helpful 10/10 however.... we booked vehicle from compact class, similar to golf or focus. Vehicle offered to us was smaller and below class booked. How can you compare dacia sandero to golf or focus? We had 4 passengers and 2 suitcases and 4 paces of hand luggage. After negotiations desk agent offered us Opel crossland x again smaller than compact class but at least with slighty bigger luggage area. I presume astra will by within class initially booked by us. Another issue .... engine ....3 cylinder 1.0 or 1.2 engine totally without power especially with so much weight on board. You can find 3 cylinder engines in cars like yaris, aygo or corsa. Total disaster. Car haven't got internal carpets and screen wash. No navigation in standard as most vehicles currently. I feel that I am being ripped off or scammed. I had paid for compact and had received lower class vehicle. I really would like to find out how to get the money back for the difference between the vehicle class booked vs vehicle class offered. Return of vehicle.... smooth on general problem free. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 2

HAMBURG, DE - Reviewed by DIRK - 22 August 2019

" To assess options I called auto Europe. The first agent I spoke to claimed I was speaking to fast and couldn't understand me. The second agent had no issue. "

" I didn't know the pin of my credit card. Buchbinder rejected to swipe the card although my bank confirmed it is OK. I had to pay an extra fee for reduction of the excess to zero, so they didn't need my credit card as security. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by RITA - 21 August 2019

" Good rates, wish there were more free additional driver offers! "

" Great company, always pleasant and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MELANIE - 19 August 2019

" Dealing with autoeurope was mediocre. I did not receive a confirmation email when booking do I had to call to get autoeurope to issue me with this. Also being in partnership with a company that leaves customers stranded without their paid for car hire is unacceptable "

" I am still waiting for someone to contact me regarding the car we didn't get at Frankfurt airport due to Alamo closing before their stated closing time!! We had to pay for another car from autoeurope for €105 euro. I need someone to contact me ASAP. I expect a full refund to be issued. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by CON - 18 August 2019

" cc "

" xx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by TOM - 12 August 2019

" A lower standard car was offered to me at the desk and had to argue to get the version I was contracted to get (was supposed to get Skoda superb or similar but was offered a Kia Ceed !!) took a bit of arguing until we got the car of a similar standard (ended up with Mondeo), in addition on the voucher the price for crossing the border was 50 euro but we were charged 62!! Overall disappointing experience and unnecessary stress during our holiday :( "

" A lower standard car was offered to me at the desk and had to argue to get the version I was contracted to get (was supposed to get Skoda superb or similar but was offered a Kia Ceed !!) took a bit of arguing until we got the car of a similar standard (ended up with Mondeo), in addition on the voucher the price for crossing the border was 50 euro but we were charged 62!! Overall disappointing experience and unnecessary stress during our holiday :( "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HAHN, DE - Reviewed by JOSEPH - 22 July 2019

" Seamless booking and pick up from Europcar. Will book this way again. Good prices. "

" Very friendly and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HAHN, DE - Reviewed by PATRICK - 22 July 2019

" No issues "

" I was waiting approximately 45 minutes at the Avis/Budget counter due to computer problems "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PAT - 20 July 2019

" Fast, efficient, good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BARRY - 18 July 2019

" Very expensive "

" The pick up process in Munich was terrible. The staff in the garage were useless. Asked to fit baby seat and would not. Then the car seat was broken. Terrible staff. The drop off location in Frankfurt needs to be given and not the office at the train station. Charged for parking the car at the train station where the office is, because drop off location not given. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by BRENDAN - 18 July 2019

" Excellent "

" Excellent, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KEITH - 11 July 2019

" Not happy "

" Nobody checks car on pickup. Goes over it with fine tooth comb on return. Accused us of damaging trim. Trim not broken just slightly loose. Put €518 hold on credit card. We did not damage car. We refused to sign. If we had we would admit to it. Had to leave to catch flight. Yvonne the supervisor was not nice to deal with. Broken number plate when we oivcked up car. Asked her what damage was on car when we picked it up. She said there was none. When I mentioned broken number plate she said she was not aware of this. I asked how come they were so sure trim wasn't loose yet had no record of a very obvious broken number plate. So cross. Horrible end to our holiday but honesorxpected nothing less as my brother had a similar experience with Avis a few weeks prior "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BRENDAN - 11 July 2019

" Good "

" Was 50 mins waiting in a queue to hire the car. Each person at the counter was taking approx. 15-20 mins to process. This is WAY too slow!!!. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NIALL - 11 July 2019

" no issues with Auto europe "

" 1. Firstly it took almost 2 hours to collect the car once our flight had landed. We had to sit and wait with many others whilst over a hundred customers were dealt with. This took 2 hours off our holiday. Europcar simply did not have enough staff attending on clients. 2. Luckily we were advised by a friend to take photos of the car before the rental which we did. I noticed a small mark in the rear bumper prior to the rental and photographed this extensively. As we were now over two hours later than expected i did not report the mark to Europcar as it would have taken even longer however i do have the photos which are dated and time stamped. Upon drop off the Europcar agent noted the damage and stated 'it is not on our system' and essentially put the blame on me. I have emailed Europcar with the prior to rental photos and copied your company in that email also. Quite clearly Europcar are either not checking their vehicles prior to rental or are aware of such damage but do not record it sufficiently. This is disgraceful conduct. I will not be renting a car from Europcar again as a result. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by GERARD - 06 July 2019

" n/a "

" long queues at airport pick up , shouldn't happen "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by HENRY - 01 July 2019

" The car had no issues and the arrival and departure process was Swift and Hassel free. "

" I was very satisfied with the process and Avis. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARL-JOSEF - 26 June 2019

" Hassle free "

" Very long queue. Very efficient and helpful guy at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HALIL IBRAHIM - 15 June 2019

" Drop off very convenient and easy. Thank you very much Interrent for making our journey pleasant and comfortable. "

" Our flight got delayed, staff provided another vehicle. Happy with the service and staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by REINHARD - 09 June 2019

" See #3 "

" Long queue at rental desk in Munich. Consider setting up a fest check in desk for precooked customers only, to avoid being held up by customers that take a long time to book. Love the second free driver "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 08 June 2019

" autoeurope are my agent of choice, even if they are not always the best deal. the only problem i have had with them is that if a flight is rescheduled to arrive earlier, it is not possible to change the booking. you have to cancel it and re book at the relevant days increased cost. it should be made permissible to make minor corrections with no penalty, especially if these corrections are made months in advance "

" i have been happy with interrent over the last few years, and i have to admit that i found the buchbinder staff very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 04 June 2019

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PAUL - 29 May 2019

" top class .fast pick at desk and on the road in minuets with a lovely upgraded volvo sc40 instead of a vw golf. "

" top class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JULIE - 21 May 2019

" The cars breaks were not in good shape, and I was hung up on by the service center during my rental. Pick up and drop off we're both great. "

" The cars breaks were not in good shape, and I was hung up on by the service center during my rental. Pick up and drop off we're both great. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by ASHLEY - 04 May 2019

" Autoeurope is great. This was the second time this (ski) season I hired from Sixt and both experiences resulted in additional charges after the car hire was prepaid which is incredibly frustrating. "

" Everything was great until I returned home. After one week had passed an additional charge of €82.58 was applied to my credit card based on a German invoice (unfortunately no explanations in English were provided). I sent 2 emails and completed an online contact form and am hoping that the charge will be removed from my card in next few days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARIO - 02 May 2019

" Great experience "

" Wery happy "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ADRIAN - 06 April 2019

" Highly recommended "

" Avis were very professional in their dealings with me and I would highly recommend them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by JAMES - 26 March 2019

" Happy with Auto Europe's booking process - no complaints. "

" Was chanrged an extra €50 for 'Cleaning' without any explanation. Not best pleased. Also, the vehicle was not what we booked - completely different make and model. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ASHLEY - 23 March 2019

" Painless booking process and good experience overall. "

" Queue was a bit long in airport. More agents would have helped this. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANNE MARIE - 21 March 2019

" Good experience overall. Lots of confusion with queue tickets at pickup - need for tickets could be better signposted. "

" Good experience overall. Lots of confusion with queue tickets at pickup - need for tickets could be better signposted. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KATHLEEN - 19 March 2019

" See above comments re Alamo. "

" We were asked to pay at the counter a daily fee for breakdown assistance of eur6.00 per day. It does not mention that this is not included in the Auto Europe. Never before have I been asked to pay such a fee. If the rental car breaks down through no fault of mine, it is the rental car company's responsibility to recover the car and give me a replacement, Can you please contact Alamo and have them recredit my Visa card €48.00. No wonder rental car companies have such a bad reputation when nonsense like this goes on. I did not challenge it at pick up as the desk was very busy and I needed to get on my journey. I look forward to hearing from you. Thank you. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by KIERON - 18 March 2019

" Good except the cross border charge "

" The experience was good except for one item I visited Austria and was told there would be an additional charge I signed for a charge of 45 euro . I have been charge 66.14 on my VISA card -- why ???? "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 14 March 2019

" Ditto "

" We were severely delayed at passport control (>1 hour) with the result that my desired car was released by Sixt. I was very unhappy with this result as this delay was outside my control and Sixt should have aware of problems in this area. The car that I received was claimed to be an upgrade, but not what I wanted. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RONAN - 13 March 2019

" Please put processes in place so that the company's used for booking cars just give you the product that you have booked and paid for without trying to up sell you every other option available, this might reduce the time wasted queuing by every customer. "

" Took over an hour at the counter to be seen by a staff member. When we got seen we were told our booking had been cancelled because we were two hrs late(delayed flight), the customer service agent then said he could re activate my booking. He then proceeded to try and up sell me a different car, and we had an argument when he told me I had to pay extra money for insurance even tho I had paid up front for full cover. Eventually he agreed with me that I had insurance and he had over looked something on my voucher. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by CHANEL - 11 March 2019

" Enterprise staff were very friendly and professional "

" No issues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 04 March 2019

" car had engine difficulties on a number of occasions, losing power - whilst it was looked at by a local garage, no fault was found, but problem persisted and the drive back (2 hours) to munich was unsettling as we expected the car to break down at any stage. also a phone line / emergency line only in german isnt much use to a english speaking "

" car had engine difficulties on a number of occasions, losing power - whilst it was looked at by a local garage, no fault was found, but problem persisted and the drive back (2 hours) to munich was unsettling as we expected the car to break down at any stage. also a phone line / emergency line only in german isnt much use to a english speaking customer "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by FLOR - 28 February 2019

" Happy with service "

" Would like to have been shown to the car in person and also would like to have returned the keys to someone who would have checked the car "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by ROMAS - 25 February 2019

" Highly recomend "

" Very fast in issuing the documents, I got exactly what was ordered, no queue at the counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LIAM - 20 February 2019

" Disappointed with unexplained charged. Also europe car not clear about waiver even though had purchased extra cover with auto Europe "

" Charged €18.51 to my card without explanation. Disputing the charge "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by JOHN - 11 February 2019

" Excellent experience start to finish "

" Excellent experience start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10