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FRANCE CAR HIRE REVIEWS
Car hire reviews in France
With quaint seaside resorts, a rich past and famous worldwide cuisine, France is one of the most popular tourist destinations in the world. Paris has long been regarded as a romantic getaway, with its enchanting tree-lined boulevards, the iconic Eiffel Tower, traditional coffee shops and markets – its easy to see just how enticing the French capital is. France’s southern coast is dotted with beautiful seaside towns and cities such as Nice, all of which benefit from warm Mediterranean waters and sandy beaches.
With more than 65 years of international car hire industry experience, Auto Europe through its trusted partners can provide competitive rental rates, regular promotions and special deals. With a large vehicle to choose from, all at convenient locations, customers will benefit from a great service. Minimising stress and providing all our renters peace-of-mind. Have a read of our France car hire reviews to see what previous customers have thought of our service in the country.
AUTO EUROPE FRANCE Car Rental Reviews
Average Rating for Auto Europe :
CARCASSONNE, FR - Reviewed by BRENDAN - 19 September 2025
" X "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by TIM - 19 September 2025
" Everything went smoothly "
" Excellent service, everything went smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by MICHAEL - 19 September 2025
" Efficient pick up & drop off process. Office a bit of a walk but not major issue "
" Terrific car and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAY - 18 September 2025
" Experience with Auto Europe was very good ... although your prices are moving upwards and becoming less competitive. "
" After the return of the car I had my credit card debited with €15.69 for 4 liters of fuel. I had to contact Europcar and provide receipts etc etc. They eventually admitted it was their mistake and are refunding me the €15.69. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED TO ME. It is sharp practice on the part of Europcar and should be called out for what it is - robbery! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TIMOTHY - 18 September 2025
" Excellent service. Pleasant and professional staff. Very quick collection and return, as they had plenty of staff working at the collection/dop off point. "
" Excellent service. Pleasant and professional staff. Very quick collection and return, as they had plenty of staff working at the collection/dop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PIERRE - 14 September 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 11 September 2025
" Apart from what I've said it was all super and a great car. "
" Everything would be 10 except that the windscreen was dirty inside and there wasn't windscreen washer liquid. I cleaned the inside with a sponge and put water in the screenwash "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by NEVILLE - 09 September 2025
" Over all it was excellent "
" Counter staff were efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PIERRE - 06 September 2025
" I have been using auroeurope for years and have always been very satisfied by the experience "
" Excellent service. Excellent staff. Very good car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by BARRY - 02 September 2025
" This experience was good - "
" Staff I dealt with at pick up were excellent "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHAEL - 31 August 2025
" Excellent in all areas "
" Excellent and speedy service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARK - 28 August 2025
" I was given a plug in hybrid car, which i am not familiar with (and didn't book) and no explanations given about charging etc. In fact I didn't know it was hybrid until I located it in tge car park. I was also waiting one hour twenty minutes despite arriving at the correct pick up time. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by BRIAN - 28 August 2025
" All good. Return of vehicle was straight forward "
" All good. The counter staff were good to deal with. It was a little unclear regarding notification of any previous damage to the car before, but I took photos "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by MICHAEL - 19 August 2025
" My first time using auto europe & I did so because of the most competitive price I could find, & also that the terms of using auto europe were so clearly explained. That provided a lot of reassurance. "
" All went so smoothly from start to finish. Very satisified. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by GERARD - 16 August 2025
" X "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AILEEN - 12 August 2025
" See above "
" Car was tiny compared to what I expected. The wait times were very long and the staff were rude and indifferent to any questions or requests. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by ALAN - 11 August 2025
" I am yet to hear back from Enterprise. "
" Upon picking up my first vehicle, I immediately noticed an issue with the right-wing mirror--it was broken and rendered unsafe, as I could not properly see out of it. I called your customer service the following day to report the problem, and was advised to drive to a nearby airport to exchange the car, despite the clear safety issue. This was not only an inconvenience but also placed my safety at risk. I had to drive from Carcassonne to Argeles-sur-Mer in a thunder storm with the mirror not working. I complied with your instructions and exchanged the vehicle at the airport, (Sunday 13th July) which cost me a full afternoon of my holiday. The second car I received was functional for only two days before it went into limp mode on the day I was scheduled to travel to a different location. After making three separate phone calls to resolve the issue, I was repeatedly asked for my address. Eventually, a smaller vehicle was delivered to my location. While I appreciated the replacement, this meant I had three different cars in four days, and the significant disruption of my holiday, time which I will never get back. The series of issues I experienced--including receiving unsafe and faulty vehicles, poor communication, and an overall lack of efficiency--was highly disappointing, especially given that I expected a seamless experience during my vacation and the money I paid for 1 rental car for two weeks. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AJACCIO, FR - Reviewed by JULIEN - 09 August 2025
" Auto Europe should have an agreement with car rental companies for when minor scratches are done to the car. "
" Very professional. Unfortunately someone scratching the car while I was parked and leaving without a note made the drop off a bad experience. Now waiting to see how much it cost and how to get back the excess "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NANTES, FR - Reviewed by JOHN PAUL - 06 August 2025
" It was fine. "
" Vehicle was old, much older than I've ever had in a rental before. It was fine, it did the job, but I found that odd. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NICE, FR - Reviewed by DIANA - 05 August 2025
" Nothing else to say, thank you. "
" The gentleman who looked after us collecting the car was extremely polite and engaging, I would go back without hesitation. We had a car in very good condition and in fact an upgrade from our booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by BRIAN - 04 August 2025
" Straight forward rental and return. "
" Excellent service especially with option to fully insure your rental. Vehicles provided are excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SEAN - 02 August 2025
" I am a regular client of AutoEurope and never had any problems with them until this experience with Goldstar. I will be claiming the 360 euro charge off my full Auto Europe insurance in due course. I am exploring options to raise awareness of this issue in the national media in Ireland. "
" Re Voucher No EU22507016. I regularly rent a car at Nice airport from different companies. This time I went for Goldcar through AutoEurope as it was the cheapest. I collected the car - Reg HC521CD - at NIce airport on 23 July. It was a newish car in good nick generally, but lots of minor scratches on it. I took loads of photographs, but none of the rear right wheel, unfortunately. The guy at the Goldstar counter was very keen to sell me additional insurance. I told him that I did not need it, because I had full additional cover from Auto Europe. Goldcar's form stated that there was "Rear Wheel Rim Damage". I rented the car for a week without any issue. I did less than 200Km mileage. I was extremely careful. I have recently bought a new car at home myself - and I am very careful with it, and particularly about not rubbing any wheel rims against the pavement. I am 100% certain that I did not cause any damage to the car. When I returned the car a week later, the Goldstar checker pointed out the already existing damage to the same right wheel rim. I told him that was there before, he took photos and moved on. He never informed me that I was going to be charged extra for it. I was therefore shocked when I got home to receive a fine of 360 euro for damage to the "Right Rear Wheel Rim" that will be taken off my credit card. The damage report stated "Rear Right Wheel Rim damage" and again "Rear right rim". The email sent to me was a "No Reply" e mail, so I am desperately trying to find an email address for Goldstar where I can appeal the fine. It was only later when I checked reviews of Goldstar that I discovered that other people had also complained about being charged by Goldstar for pre-existing damage. I am a very honest person. If i damage a vehicle I admit it and pay up. However, this is different. I am absolutely certain that I did not cause any additional damage to the vehicle concerned. I have been very annoyed and upset about this experience since. Because I know that this is wrong. Re Voucher No EU22507016. I regularly rent a car at Nice airport from different companies. This time I went for Goldcar through AutoEurope as it was the cheapest. I collected the car - Reg HC521CD - at NIce airport on 23 July. It was a newish car in good nick generally, but lots of minor scratches on it. I took loads of photographs, but none of the rear right wheel, unfortunately. The guy at the Goldstar counter was very keen to sell me additional insurance. I told him that I did not need it, because I had full additional cover from Auto Europe. Goldcar's form stated that there was "Rear Wheel Rim Damage". I rented the car for a week without any issue. I did less than 200Km mileage. I was extremely careful. I have recently bought a new car at home myself - and I am very careful with it, and particularly about not rubbing any wheel rims against the pavement. I am 100% certain that I did not cause any damage to the car. When I returned the car a week later, the Goldstar checker pointed out the already existing damage to the same right wheel rim. I told him that was there before, he took photos and moved on. He never informed me that I was going to be charged extra for it. I was therefore shocked when I got home to receive a fine of 360 euro for damage to the "Right Rear Wheel Rim" that will be taken off my credit card. The damage report stated "Rear Right Wheel Rim damage" and again "Rear right rim". The email sent to me was a "No Reply" e mail, so I am desperately trying to find an email address for Goldstar where I can appeal the fine. It was only later when I checked reviews of Goldstar that I discovered that other people had also complained about being charged by them for pre-existing damage. I am a very honest person. If i damage a vehicle I admit it and pay up. However, this is different. I am absolutely certain that I did not cause any additional damage to the vehicle concerned. I have been very annoyed and upset about this experience since. Because I know that this is wrong. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by BRENDAN - 01 August 2025
" all good "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by LIZ - 29 July 2025
" New car efficient service "
" Very satisfied with car and service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by PATRICK - 28 July 2025
" Overall very pleased. "
" Reasonably efficient, very pleased with hire car which was returned in the condition in which I collected it (with a full fuel tank), however, no physical check of car was undertaken by the staff in my presence. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LYON, FR - Reviewed by TOBY - 23 July 2025
" Please see above "
" Eupopcar stated that the car i booked would not make the 170km distance despite advertised with 450km range. They stated i should take a petrol car but misquoted the rate verbally in english compared to the french paperwork and resuted in a price of over double. I would like assistance getting this resolved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PADRAIG - 21 July 2025
" Car broke down on 2nd ofy of my holiday - took two days and one wasted taxi journey to replace the car Complaint raised but have not heard anything back from customer service completely unsatisfactory "
" Car broke down on 2nd ofy of my holiday - took two days and one wasted taxi journey to replace the car Complaint raised but have not heard anything back from customer service completely unsatisfactory "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by CATHY - 20 July 2025
" Good price comparison service. "
" Short queue at pick up so reasonably quick. Car was brand new. Would use Europcar again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by MICHAEL - 19 July 2025
" Very good "
" Staff very affecian and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MATTHEW - 17 July 2025
" The Auto Europe process was straight forward to book the car and represented good value, would come back to use Auto Europe again. "
" Found Europcar staff very efficient and easy to work with. The car rental experience was smooth and the car was spotless. Would recommend and use them again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by GERARD - 15 July 2025
" Very straightforward "
" Very easy to deal with "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. RAPHAEL, FR - Reviewed by ANN - 15 July 2025
" I think you should insist that the rental agent go with the client to agree the status of the car before and after the rental. This used to be done in the past. "
" I was charged for a scratch to the vehicle - which was there when I picked up the car - and have been spending hours trying to get this matter resolved. It is very stressful. Seems to me that my mistake was telling them that I had taken out excess insurance. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 10 July 2025
" No issues with booking. "
" Pick up was very slow. 75 minute queue to get to counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SINEAD - 08 July 2025
" Unfortunately, I would not recommend Auto Europe due to the inconvenience experienced in amending the rental details. "
" Our flights home were cancelled and we were required to extend our rental period. Goldcar representatives on the phone were not at all helpful, and said that I would need to present in person at their offices in order to extend the rental period. This meant I had to do a 6 hour round trip to Nice in order to add two days to the rental period. It was an extremely stressful experience for me, not to mention inconvenient and upsetting for our small children, as well as a waste of a full day of our trip. Goldcar advised that this would not have been necessary if we had booked with them directly, rather than through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ERIC - 04 July 2025
" very easy process "
" tried to sell extract insurance which is not really needed "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by EOIN - 02 July 2025
" Generally excellent "
" Not enough counter staff on duty for number of clients waiting "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by ALISON - 01 July 2025
" Value for money, no stress at pick up or drop off. "
" The check in was great very efficient and quick. The drop off was equally as efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 27 June 2025
" N/A "
" Collect and drop off very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 27 June 2025
" Thinking we had the best insurance in place and arriving at the car rental desk only to be advised we didn't and having to pay out another €300 ruined the start of our holiday. Next time I'll book direct. "
" .the counter staff member was so good, extremely helpful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by ODRAN - 26 June 2025
" Europe car deducted €55 because I got a car park fine even as 5mins over on ticket Stealing money . Hope it makes you happy "
" Europcar deducted €55 because I got a car park fine even as 5mins over on ticket Stealing money . Hope it makes you happy. Also Don't open at lunch Useless "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MICHAEL - 24 June 2025
" Overall very happy with the booking I made through AutoEurope. "
" Overall I was mostly happy with my experience except for one issue when attempting to contact them while I had the car. When I picked up the car I was provided with a report on any damage they had noted from previous rentals. When I checked the car before leaving the airport I noted (and took pictures) of some additional damage that they did not appear to have noted. Unfortunately I did not go back in to the rental desk at the time (as the car was parked some way from the rental desk) to speak to an agent but when I arrived at my destination I sent Hertz and email with photos. I received absolutely no response from Hertz and even after sending 2 follow up emails between 7th and 14th June I still received no response. It was extremely difficult getting through to the Hertz desk at Nantes airport ( tried multiple times over the 2 weeks) and when I did I was directed to the Hertz Customer Service team. In frustration I gave up and decided to speak to an agent when I returned the car on 21st June. Thankfully the agent was very helpful but could not explain why I did not receive any response. He arranged to close the file so I was satisfied in the end but it was disappointing in the lack of a response to any of my emails to Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NIMES, FR - Reviewed by STEPHEN - 22 June 2025
" flawless "
" seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JIM - 16 June 2025
" Service was very slow. Car was in poor physical condition and needed to be cleaned. "
" Service very slow at collection, approximately 1 hour. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by IONESCU - 13 June 2025
" Very satisfying experience, great way of reserving, great price, s lot of available choices. "
" Great staff, very helpfull, easy to find, easy to return, great communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CIARAN - 09 June 2025
" An otherwise really good service experience was spoiled by a very frustrating counter experience "
" Overall good but experience at airport desk was poor. Was told that the requested vehicle was not available at that terminal and he spent a long time searching for one at an alternative terminal. Then told me that the vehicle that he had "found" was manual and not automatic as I had requested. He went away from the desk and when he returned he told me that he could offer me an upgraded vehicle (Volvo C90) and tried to negotiate a price ranging from €500 per day down to , eventually €150 per day. When I refused the offer he "miraculously" found the vehicle I originally required - in another terminal. The entire process at the desk took over 1 hour and was very frustrating. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TERENCE - 08 June 2025
" I would expect Auto Europe to take up the Excess deposit issue with Goldcar on my behalf as it was clear to Goldcar I had already had it. "
" I got caught for the excess insurance by Goldcar despite having paid Auto Europe, I advised that I had paid and they said that I had not. They took the petrol deposit at the end despite having cleared it was full with the return agent, and then came back and declared an error and would refund, they did not refund the full amount and I had to email saying I would do a charge back with Visa if I did not receive the full refund, they are trying to resolve now. Sharp practice and are known for it online. I would appreciate if Auto Europe took up the excess issue with Goldcar "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GABRIELLE - 05 June 2025
" The gentleman at the reception was most unpleasant and very intimidating. I have already sent a synopsis of my experience to Auto Europe but no response ... and I don't anticipate one. .. just brush it under the counter "
" We had a bad experience at the desk which spilt our holiday "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by DIARMAID - 02 June 2025
" Drop of service very efficient "
" Very happy with prompt counter staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RORY - 02 June 2025
" cheap broker services "
" smooth from start to finish "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by FIONA - 01 June 2025
" Helpful Staff and prompt collection and return of vehicle "
" Very helpful counter staff and no pressure to buy extra insurance (I had my own) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LIAM - 31 May 2025
" I contacted Auto Europe about my experience one month ago but have still not received an explanation, apology or compensation from Europcar. Assuming my complaint is not resolved to my satisfaction, I will obviously post many negative reviews on my experience and I will post a negative review to my 200k social media followers every week for 12 months. "
" While I was waiting for 2 days for a puncture to be repaired, Europcar mistakenly cancelled my contract (I got a call while I was waiting for the taxi Europcar Assist had dispatched to collect me and bring me to the garage to collect the car!) and they would not rectify the mistake saying the 'system' can't be changed - the only option they gave me was to make my way at my expense to the airport one hour away and rent a new car at twice the price! To add insult to injury they charged me an exorbitant €107 to refuel the car (22litres!). I was without a car for 5 days which ruined our holiday and I am also out of pocket for €150 which I had to spend on taxis while without a car. I have never encountered such horrific customer service. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by MARK - 31 May 2025
" It's my first negative experience in dealing with auto europe. I'd appreciate it if you could investigate my complaint further as it would affect my continuing use of this site. "
" Was subsequently charged for vehicle licence fee charge, Airport surcharge & and apparently shortfall in rental charge amounting to €66.06 on top of rental charge paid to auto Europe. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by RAYMOND - 28 May 2025
" A very simple booking process: collection was very straightforward and return of vehicle also I noticed one of the other car hire representatives gave a couple, who were returning their car, a very tough time "
" Hertz were very easy to deal with on both collection & return of the car. When returning the car, the Hertz representative ws at lunch, so I dropped the keys into tge security box - very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DECLAN - 26 May 2025
" Overall a good experience but the collection of the car took forever as one of the agents was in overdrive trying to upsell insurance and upgrades. Most people had what they needed and wanted to get on the road. "
" Overall a good experience but the collection of the car took forever as one of the agents was in overdrive trying to upsell insurance and upgrades. Most people had what they needed and wanted to get on the road. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DUDLEY - 24 May 2025
" The process went without any problems. In this green IT era, it should not be necessary to provide a printed version of the Auto Europe booking. "
" Upgrade offered - prompt attention "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DECLAN - 20 May 2025
" I had to cancel my trip due to medical issues and you refused to refund any monay. I've been a customer since 2008, so to say the least this was a very bad experience for me "
" wmy comments below are about autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by THOMAS - 02 May 2025
" As stated above "
" Having an annual car hire excess insurance policy does not usially play well with Goldcar counter staff who usually try to insist on taking out their excess policy. Once the hirer can resist that pressured up-sell, and do a close examination of noted damage before leaving the parking lot, all is good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JANE - 01 May 2025
" I have been using Autoeurope for many years and always find it reliable and good value "
" I am still waiting for the final invoice after receiving an "estimate" the day after returning the vehicle and asking for the definitive invoice. There is no reason for them to take so long to send an invoice. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FLORIAN - 30 April 2025
" Always easy to book with Auto Europe. "
" While the car we received was exactly what we booked and it drove well, it had a large amount of severe damages, including cracked windscreen and deeply indented and scratched panels in multiple locations. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NANTES, FR - Reviewed by ANTHONY - 17 April 2025
" Very good overall and much better than my lanzarote experience "
" My previous expérience with Hertz in Nantes was not great. However this time I had a very good expérience. The car was close, clean, barely marked. The pick up was fast and efficient as was the drop off. Staff were very polite and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERALDINE - 14 April 2025
" Counter staff require customer training "
" Counter staff bordering on rude "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by RAY - 13 April 2025
" Positive all the way through. "
" Trouble free hire. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PATRICK - 13 April 2025
" Please note scratches, damage on rental contract before "
" All went very good ,staff at the desk very friendly and helpful. One comment ,there were scratches on the car before I took it away, it would be very helpful if these were noted beforehand on the rental agreement "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by JONATHAN - 09 April 2025
" The rental was with Hertz in Biarritxz, not Thrifty. Anyway, the service, the car, the location was all 100%. Great work. Keep it up. "
" The rental was with Hertz in Biarritxz, not Thrifty. Anyway, the service, the car, the location was all 100%. Great work. Keep it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by BRENDAN - 04 April 2025
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 29 March 2025
" Very efficient experience and the Peugeot car we got although not the one we booked was nice. "
" In future we'll buy full protection insurance directly from yourselves at the time of booking. We bought it at Nice airport car rental desk and it was very expensive... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MICHAEL - 24 March 2025
" Good service, price and easy to book "
" Excellent service. Car was brand new with no damage. Service at both pick up and drop off was friendly and efficient with no queue. Ginevra looked after us both times and was a real pleasure to deal with. Probably my best experience at a car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LESLIE - 21 March 2025
" Rates from Auto Europe seemed to be almost identical to competitive sites. Overall cost was expensive for 2 day hire. "
" Upgraded car provided only because of no availability of reserved car. Had to switch to automatic which was fine but would not suit everyone. Was unable to get confirmation of zero additional charges on return of car despite returning during opening hours. Confirmation came c1 hour later but too late to challenge if they had sought extras. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETER - 17 March 2025
" Great experience, but tutorial on using hybrid would have been useful "
" It was a plug in hybrid car and it would have been good to have a small tutorial on its best use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by DANIEL - 09 March 2025
" All fine except for the echo Rita t of snow chains/ sleeves hire cost "
" For a winter mountain ski drive ghe Price of hiring chains was too expensive compared to overall care rental price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SEAMUS - 02 March 2025
" Not pleasant "
" We had to wait 35 minutes for the car to arrive even thought we advised pickup time. Staff member was no polite, very abrupt. we had to asked several times, when the car would be ready and she just said she didn't know. When the car arrived she literally through the keys at us with no apology. She advised that the car was unmarked however when we checked the car it had several marks in various places especially the rear sides and boot area. the staff member took notes. The car was a new Fiat 600 with several features that I was not familiar. The staff member didn't have the time or courtesy to show me the features of the car. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by KIERAN - 27 February 2025
" Relied on Auto Europe to quality assure suppliers, will not make that mistake again. "
" Terrible company to deal with Car dirty and of very poor standard Slow collection Off airport Limited staff Slow Unhelpful Took large desposit "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
NICE, FR - Reviewed by CAOIMHIN - 25 February 2025
" Overall very satisfied with experience and would use Sixt again. The checkin staff member wss especially good. "
" I've deducted 1 mark because there was no type 2 charging cable provided which I would have used if it had been present. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DARAGH - 24 February 2025
" No issues "
" Car had a slow puncture when picked up Pointed out to counter staff who said it was fine and reset the pressure monitor. Had to refill tyres twice which was disappointing. Felt the issue was overlooked by staff when we returned the car too "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by JOHN - 23 February 2025
" Auto Europe is absolutely brilliant as always. Highly recommend. "
" I wasn't expecting the additional Cross Border Fee as I was picking up and staying in France, but don't have the will to engage them for EUR 32. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DARAGH - 18 February 2025
" Good value and overall good experience. "
" Overall goid "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by RONAN - 01 February 2025
" The extra insurance cover bought with auto Europe was dismissed totally and I was told I wasn't covered. Cost me another €356 "
" Despite having purchased extras with auto Europe, it cost me more in insurance than the actual rental "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by NIGEL - 31 January 2025
" Easy booking, no issues. "
" The best service I have experienced, and I hire a lot of cars for work. Excellent friendly staff took a lot of time to talk through car, explain everything. Also had a choice of cars that were both very good, clean, low mileage. Could not fault them one little bit. Will now always look at their price, and yes I chose them originally on the basis of their competitive pricing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ROISIN - 26 January 2025
" After this experience I am not sure. "
" There was only one person at the desk to attend to a queue of people picking up and dropping off cars. The vehicle given to me was extremely old and filthy dirty inside, it was extremely muddy inside and I refused to accept it. I was then given an alternative car that had warning repair and service lights flashing on the dashboard, the attendant got rid of the signals by overriding the warning lights but I was not confident with the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LYON, FR - Reviewed by TOBY - 16 January 2025
" I received excellent service and a quality vehicle "
" I received excellent service and a quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ROGER - 09 January 2025
" Fine but would spend a bit more to avoid the transfer situation which wasn't great. "
" Cheaper than most but there is a reason . Took over 1 hr 30mins to get the car. No clear instructions on where to get bus. No clear instructions on the fact you need to call them . Even after calling it took 40 mins to collect us. Then car was not ready . Car was fine , older cars with high mileage so suited us as price was good . No hard sell on insurance which was nice . Guy at desk was decent . No trying to claim damage when returned car and deposit straight back . Overall was fine but seams like a small operation and wouldn't want to find out how they would deal with a problem . Main problem for them is bus transfer . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by VALERIE - 07 January 2025
" as 3 above "
" Generally really good experience with excellent and patient staff. only one surprise and disappointment - I was changed an extra €87 to cross the border into Italy only a short distance way. It had always been my plan to move up and down the coast so was not impressed at having to pay extra for something that is standard in western Europe and have never been charged for this before. Hence scores of 8 and 9 above. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 04 December 2024
" I travel frequently to Nice and most often rent a car. This was my first time to rent with Gold car. The insurance was far too expensive and the surcharge for travelling into Monaco was crazy. "
" Insurance was very very expensive. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANTHONY - 25 November 2024
" I find Auto Europe efficient and quite frequently have good offers. I prefer not to use shuttle buses, and I have an option of Terminal or shuttle with each booking. "
" I was a Hertz Gold member some 10 years ago and stopped using Hertz. This rental confirmed my reasons for doing so. I arrived in Nantes on a cold wet afternoon having pre checked-in with Hertz. After a short wait I was gived the keys of the car and directed to parking Area B. Following a 200m walk I arrived at the car and found additional damage to that recorded. I walked back to the terminal building with the photos. When the receptions heard the car was sill in B parking they said keep the photos. They did not want to check. Externally the car was not very clean, like it had not been rinsed off properly after washing. No sooner was I driving I found it difficult to see out the windscreen thanks to a poor wiper blade and a very dirty windscreen, with a thick coating of traffic film. First service station I came to I bought windscreen cleaner. Sorry Hertz, I wont be back. That windscreen was a safety hazard. I would have walked less in the rain had I used a shuttle bus provider. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by RICHARD - 16 November 2024
" See above "
" Man at the counter said the insurance which you sold provided no cover and demanded a payment of 35 euros for each day of car hire .He refused to call the police. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TERESA - 13 November 2024
" FELT VERY MUCH UNDER PRESSURE TO TAKE EXTRA INSURANCE "
" gold car was very damaged "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by CHRISTIAN - 10 November 2024
" I have had a lot of positive experiences with autoeurope. However this time I had the unpleasant surprise that my reservation was cancelled and I had to do a last minute rebooking which brought me to OK Mobility. "
" Not on airport site with a 10 to 15 minutes shuttle drive. Shuttle only every half hour to terminal , bad luck if your airline is on terminal 1. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by COLM - 07 November 2024
" I've no issues with autoeurope over the incident. It was my own mistake with the booking. However I couldn't find a working email address for AutoEurope to ask for assistance in making contact with Thrify customer service. All emails bounced back. "
" I made a mistake with my booking. My own fault. I booked the car for one day later than I needed to. My own fault. I asked at the counter if I could change that and was told that I needed to pay €170 for the extra day. I accepted that as I had no choice. However later I discovered that it was actually only €100 for the extra days rental, but the agent had charged me an extra €70 for optional insurance that wasn't included in my original booking. I was never asked about this, and didn't agree to it. Also I was told to ignore the fact that the fuel gauge wasn't showing totally full. I was told it was a fault on the car and when returning it, not to be worried that wouldn't show full then. Indeed it was not shown as full when taking the car, but when I filled up the car when returning it was showing full! So I was conned over that also. No contact details for Thrifty in France to be able to raise this with customer service afterwards. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by JAMES - 28 October 2024
" I hired an Opel Corsa. I was given a VW Golf. After driving it for a day or two I noted excessive road noise (other than that the car was really good). I drove back to Carcassonne airport to request a replacement car. One of the staff came with me in the car to assess the noise. They said it was not excessive. I (the customer) insisted it was. They refused to give me another car. I had the car for 2 weeks. Not Happy. "
" I hired an Opel Corsa. I was given a VW Golf. After driving it for a day or two I noted excessive road noise (other than that the car was really good). I drove back to Carcassonne airport to request a replacement car. One of the staff came with me in the car to assess the noise. They said it was not excessive. I (the customer) insisted it was. They refused to give me another car. I had the car for 2 weeks. Not happy. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PARIS, FR - Reviewed by COLIN - 27 October 2024
" Very smooth "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 26 October 2024
" Quick drop off, nice staff. "
" Nice cars, good price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DANIEL - 26 October 2024
" no issues. few scratches on the car but theses were noted at time of collection "
" the car initially offered was an automatic when we did not request one but this was then changed to gear shift car. Otherwise we had no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DEIRDRE - 24 October 2024
" All went well. Staff are very good "
" All went well. Staff are very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AIDAN - 17 October 2024
" I was only credited for 330 euros when I had my deposit returned. This was only part of the 391 euro fee I paid to Auto Europe. So I don't have any benefit for the 60 Euros you were paid for the rental. I would be better going directly to the car companies rather than utilising a 3rd party "
" Not Happy at all. The car was fine but expensive for October. The check-in was poor as the dollar system crashed and after about an hour delay everything had to be done manually. On return, for a minor door scratch I was charged 232 euros for a repair that I was told would cost 72 euros. The admin charge was never mentioned and and additional 100 euros add to the base charge. I only discovered this change when I returned to Ireland "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by NIALL - 13 October 2024
" See above "
" I have lodged a complaint to your office about how I was dealt with when returning the car. Your staff member Jessica was very difficult & disrespectful to me & my wife. The car was returned full & she checked the gauge & agreed with us that it was full. However because we full the car 24.7 KLM's away, she stated that we would have to pay €4.20 plus an admin fee of €20. She said she was more strict than the previous staff we dealt with when returning cars in the past where we had used the same last Petrol station on the motorway. I noted after checking my voucher that the car must be filled no more than 25 KLM's away!! I want this dealt with & see that €63 has been processed by you on my credit card account. Please refund this to me immediately. This is the first time that I have had a very disappointing outcome with your rental company. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by PIERRE JEAN - 05 October 2024
" I have cancellation insurance and can 't use even a give notice before they debit the amount befort the legal time of retention ok mobility is far from the airport and waiting 45mn in office for the vehicle "
" very disappointed i was looking for C4 and give me nissan quashqua fonction on the car not working,no access on the screen ,stop and startnot working proprely ,pay more a1000 euros for bad service . i am very disappointed of OK MOBILITY RENTAL CAR FOR AUTO EUROPE "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
BREST, FR - Reviewed by EDOUARD - 04 October 2024
" Otherwise a good experience "
" Car very badly scratched and dinted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by ANNETTE - 01 October 2024
" I selected a Volvo XC40 or similar Intermediate Special Automatic With A/C and I received a MAZDA CX30 BVA VD. I don't believe that a volvo and mazda are the similar class of car to a volvo. the car had many dent on it so after selecting an intermediate special car i don't think i received it. "
" I selected a Volvo XC40 or similar Intermediate Special Automatic With A/C and I received a MAZDA CX30 BVA VD. I don't believe that a volvo and mazda are the similar class of car to a volvo. the car had many dent on it so after selecting an intermediate special car i don't think i received it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by DAVID - 30 September 2024
" Drop off was very smooth and staff in the car park were very supportive. "
" I found the hard sell of a higher category car on check-in too strong. The agent did not show us where the car was, though we were the only customers. Nor did he help with bags or ensure we knew the features of the car. Service appeared totally commission-driven. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by FREDERIQUE - 28 September 2024
" Everything went smoothly every time I used Auto Europe. Although this time an add said there was a special offer reduction but it did not appear to be the case in the end. That was really disappointing "
" Very satisfied including with customer service response when I left a smart phone holder attached to the air vent beside the steering wheel by mistake and asked for it to be found and then sent in to me. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 28 September 2024
" All good, fast service no trouble at all. very good! "
" quick and efficient service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by SHANE - 27 September 2024
" Autoeurope are very good at what they offer. I will use again in the future. "
" The whole experience was very efficient with both pick up and drop off. Everything explained well when picking up the car and very fast process when I dropped the car back. Great teamwork between all the staff, knowledge and confident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ARNAUD - 27 September 2024
" Simple as usual "
" No issue, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by TOM - 27 September 2024
" we had to change our rental period and this was quite east to do thankfully. "
" car was clean and very easy to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PATRICK TIM - 26 September 2024
" Very happy with all aspects of the rental "
" Very helpful staff member. Quick & efficient pickup & return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by VINCENT - 26 September 2024
" Upon pick-up, National knowingly gave me a diesel car that was low on adblue. I was told to refill, keep the receipt and I would be refunded the money when I dropped off the car. Upon drop off, the return agent had no idea how to deal with this. I am currently at a loss for this money that I have used to refill the car with AdBlue. This should have been the responsibility of National "
" Upon pick-up, National knowingly gave me a diesel car that was low on adblue. I was told to refill, keep the receipt and I would be refunded the money when I dropped off the car. Upon drop off, the return agent had no idea how to deal with this. I am currently at a loss for this money that I have used to refill the car with AdBlue. This should have been the responsibility of National "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by MICHAEL - 25 September 2024
" The windscreen was slightly unclean with smears, apart from that everything was excellent. "
" The Dollar representative stayed late as my flight was delayed and was excellent in getting the insurance and admin process over in a very efficient manner. Very professional! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by MARK - 24 September 2024
" Very good, no complaints whatsoever. "
" Was offered and given an automatic car with no additional charge, which was most welcome! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by NEVILLE - 21 September 2024
" Over all the experience went well; but as I said Europcar we're helpful but a bit heavy on Up Selling ! "
" The counter staff were friendly and helpful but maybe a bit to heavy on trying to sell extra insurance and upgrades "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTHONY - 20 September 2024
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTHONY - 20 September 2024
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NEIL - 19 September 2024
" Good experience "
" Quick friendly informative collection. Lovely car. Very easy and quick handback. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 16 September 2024
" Good value. Trouble-free booking and rental process. "
" Excellent service. Efficient pick-up and return (car checked on return). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SEÁN - 15 September 2024
" Well done to all the Goldcar staff "
" Larger queue than usual at Goldcar's airport desk, but clients were dealt with in a courteous, swift and efficient manner. Very happy overall with experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by DANIEL - 11 September 2024
" I am writing to express my extreme frustration and anger regarding the recent cancellation of my car hire reservation, which left my family and I stranded in a foreign country with no immediate means of transportation. Upon arrival, I was informed that my reservation had been cancelled, and I was provided with no satisfactory explanation. This is absolutely unacceptable and has caused significant disruption to our travel plans. My family and I were left in a foreign country, grappling with the following issues as a result of your company's negligence: No Alternative Transportation: We were left without any viable means of transportation, which is particularly concerning given that we had important commitments and travel plans. Inconvenience and Stress: This situation has caused immense stress and inconvenience to my family, including two young children who were visibly distraught and left struggling with the unexpected disruption. Financial Impact: We are incurring additional costs due to the necessity of arranging alternative transportation at short notice, which was not anticipated in our budget. I demand a full and immediate refund & compensation for the inconvenience and financial impact this has caused. Additionally, I request a formal apology from your company for the distress and trouble inflicted upon my family. Please respond to this email as a matter of urgency, detailing how you intend to rectify this situation and address the grievances outlined. If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this matter further, including seeking legal recourse if necessary. I look forward to your prompt and appropriate resolution to this issue. "
" I am deeply disappointed with the way your company handled our car reservation. Upon arriving in France, we found that our reserved car was not available and was cancelled by the rep due to our delayed flight. To make matters worse, we encountered issues with the payment process when your company accepted our payment from a bank card but then refused to release the car to us. Initially, your representatives assured us that we could request a refund, but later a customer care rep we called claimed this was not possible. This situation left two families short of over €1200, causing significant emotional and financial stress. The entire experience was distressing and greatly impacted our holiday. The lack of assistance from your representatives and the unhelpful response from your company only added to our frustration. I will certainly not consider using your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by STEPHEN - 10 September 2024
" Use of site and booking process was very easy and got great value "
" Significant wait time of almost 2 hours to collect car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MELANIE - 10 September 2024
" Easy check in and return of vehicle. Vehicle had quite a lot of existing damage but was mechanically fine. Even though I had booked the full cover with Autoeurope, I was told I would still have to leave the deposit with Europcar as it was not booked directly with them. Ended up paying more at the desk for extra breakdown cover that I had already paid for but told I wasn't covered. "
" Easy check in and return of vehicle. Vehicle had quite a lot of existing damage but was mechanically fine. Even though I had booked the full cover with Autoeurope, I was told I would still have to leave the deposit with Europcar as it was not booked directly with them. Ended up paying more at the desk for extra breakdown cover that I had already paid for but told I wasn't covered. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by DECLAN - 06 September 2024
" If Autoeurope can resolve this my faith in your service will be restored. "
" Our flight was delayed by an hour and a half. Hertz was supplied with our flight number and were aware of the delay. When we went to pick our car up we were told that our reservation had expired and that we could only be supplied with a larger car at €45 per day extra. The experience was like being mugged. We could see plenty of cars in our segment available, we were the last customers of the day and the office was being locked up after we left. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MIKHAIL - 04 September 2024
" Nice staff. Very quick "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by SHEILA - 02 September 2024
" Very positive experience and pleased with European staff service and the quality of the car. "
" Excellent, efficient and friendly service from the Europcar staff in Carcassonne "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 31 August 2024
" As above. "
" Since we didn't book directly with Alamo, our fight was early and we were unable to pick up until the booked time, which left us waiting for an hour. Customer service was very hard to reach on a Sunday, taking two hours to talk to someone. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CLAIRE - 29 August 2024
" It was NOT Clear that the rental is NOT at the airport. This was misleading "
" The pick up point is NOT at Nantes airport but in P9 a car park 10 minutes walk with no signage... and then a shuttle service. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by FINIAN - 25 August 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NANTES, FR - Reviewed by DAVID - 16 August 2024
" Good value for money and excellent customer service. "
" Excellent customer service advisor on collection and upon drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by CATHY - 05 August 2024
" Used auto europe for many years and find the process very smooth. "
" Very friendly staff. A certain amount of ttempted upselling but not pushy. Car was in reasonable condition and slightly larger for category than other companies. Return was very efficient with staff waiting at Toulouse airport. No issues on return. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by MANUEL - 05 August 2024
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by IHOR - 03 August 2024
" Un efficient service car was not checked not oil no tire pressure pretty poor "
" Often waiting three hours at the airport to get the car I was charged an extra fee for driving to Monaco. It turned out the car had Monaco registration so I should not be charged. The oil light came on after 30 km I had to pay €20 for additional oil, all tire pressures were wrong and also windscreen washes weren't working no water not really good is it? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NANTES, FR - Reviewed by ELEONORE - 03 August 2024
" Almost have the best staff and simple process compared to most competitors! "
" Almost are always friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FRANK - 03 August 2024
" See above "
" Great service both at pickup and return. Upselling is the only annoying thing, you can see staff have upselling targets to hit as quite pushy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by EOIN - 01 August 2024
" The car we received was in excellent condition and it was overall it was a hassle free 2 week rental "
" The car we received was in excellent condition and it was overall it was a hassle free 2 week rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 28 July 2024
" excellent service "
" excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SEAN - 23 July 2024
" Easy pick-up and drop experience, helpful staff and good car. "
" Easy pick-up and drop experience, helpful staff and good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOHN - 23 July 2024
" auto europe booking process was fine however the agent did not have the car that i booked and paid for. Auto Europe need to vett what they are offering, I had booked a diesel fuel Nissan X-trail, there was no X-trail or equivalent sized vehicle visible at Enterprise on that night. It is misleading and quite disappointing especially for people travelling with small kids and a lot of luggage, that they may be lumbered with a car smaller than ordered, with basically, "well that's all we have so you will have to make do"... "
" It was a terrible experience. The ordered car was not available on arrival. the counter staff offered an electric car with no alternate. When I asked what I was to do, as given the intended mileage for the week I could not take an electric car, I was told firstly, "maybe I could wait until tomorrow, there might be a car, and when pushed I was told "you can cancel and maybe check with AVIS", with a laugh... bearing in mind I had a 4 mth old infant and 3 year old toddler with me at 9.30 at night!!! I eventually got a car, smaller than ordered, no adjustment on price, it had just returned in dirty condition with a half tank of fuel which I had to have corrected on my booking before departing. it was a terrible experience overall... "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NANTES, FR - Reviewed by MARIA - 20 July 2024
" Easy no hassle experience "
" Man on desk was helpful and pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MARTIN - 20 July 2024
" Never Again and I will also tell all of my colleagues, friends and family exactly the same thing. The next time I book a car, I will book directly with Hertz, Sixt or Thrify who I never, ever have any problems with. ALSO SEE BELOW. This experience has been horrific from beginning to end. First of all, the car ended up being via Avis rent a car. The people own both beside each other. Second, it said on (after purchasing the highest level of insurance avaialable) the agreement that a 200 Euro Deposit was required. When myself and my wife arrived we had to wait for two hours. I explained that the car was via Budget and not Avis but they said that they were the same. Following on from this (as nobody spoke English [Luckily I speak French] and after a two hour wait I (and everyone else waiting) were told that a 850 Euro block on the credit card was required for things like extra mileage, damage, etc. (This is after paying the premium insurance rate). I and everyone else was also told that a 150 Euro block was also required in the event that there are parking and speeding fines. Pure Chaos with some people cancelling, other poor unfortunates with young children having to phone up family members asking if they could use their credit card for the deposit. Enventually when I got the keys to the car with all checks on the form relating to the state of the car as being in good condition, I then noticed just before I got into the car, that one side of the car was badly damaged and another side had scrapes on it. When I went back to explain this, they said ok and put on the form where the damage was. I explained that I wanted another car, did not want to drive a damaged car, it was unsafe to be driving a damaged car, their reply was that this is was all they had. When I asked for my money back they explained that this was not possible as it was paid in advance. Now at 3.5 hours. After 11 days, having to drive a damaged car around France I returned the car on the due time. This time a shorter wait. Unbelievably when I asked them to check the car before I left, the person checking the car said that there was damage to the car. I showed him where they had put on the paper where the damage was. He then went back to the counter, showed the Manager person the paper showing where it was initially damaged. They then went out again and said ok, no problem. 1.5 hours later they released the depoist. As a person who rents out a car on a monthly basis, I have never experienced such bad service in my life [And By the way - The car rental was meant to be with Budget but turned out to be with Avis as the people have the franchise on both]. "
" This experience has been horrific from beginning to end. First of all, the car ended up being via Avis rent a car. The people own both beside each other. Second, it said on (after purchasing the highest level of insurance avaialable) thR the agreement FROM AUTO EUROPE SAID that a 200 Euro Deposit was required. When myself and my wife arrived we had to wait for two hours. I explained that the car was via Budget and not Avis but they said that they were the same. Following on from this (as nobody spoke English [Luckily I speak French] and after a two hour wait I (and everyone else waiting) were told that a 850 Euro block on the credit card was required for things like extra mileage, damage, etc. (This is after paying the premium insurance rate). I and everyone else was also told that a 150 Euro block was also required in the event that there are parking and speeding fines. Pure Chaos with some people cancelling, other poor unfortunates with young children having to phone up family members asking if they could use their credit card for the deposit. Enventually when I got the keys to the car with all checks on the form relating to the state of the car as being in good condition, I then noticed just before I got into the car, that one side of the car was badly damaged and another side had scrapes on it. When I went back to explain this, they said ok and put on the form where the damage was. I explained that I wanted another car, did not want to drive a damaged car, it was unsafe to be driving a damaged car, their reply was that this is was all they had. When I asked for my money back they explained that this was not possible as it was paid in advance. Now at 3.5 hours. After 11 days, having to drive a damaged car around France I returned the car on the due time. This time a shorter wait. Unbelievably when I asked them to check the car before I left, the person checking the car said that there was damage to the car. I showed him where they had put on the paper where the damage was. He then went back to the counter, showed the Manager person the paper showing where it was initially damaged. They then went out again and said ok, no problem. 1.5 hours later they released the depoist. As a person who rents out a car on a monthly basis, I have never experienced such bad service in my life [And By the way - The car rental was meant to be with Budget but turned out to be with Avis as the people have the franchise on both]. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ANDREW - 19 July 2024
" See above "
" Carr was issued with bald tyres without me realising it so had to get it changed during the holiday. This followed difficulties with getting the car in the first place "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by DECLAN - 18 July 2024
" When I asked to add my son as an additional driver I was told I could not as he did not have 10 years experience but if I upgraded to a bigger car I could add him as a driver "
" When I asked to add my son as an additional driver I was told I could not as he did not have 10 years experience but if I upgraded to a bigger car I could add him as a driver "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NANTES, FR - Reviewed by ALEXANDRE - 18 July 2024
" Very smooth experience throughout both for check-in and check-out. with, furthermore, a brand new car provided to me for this attached booking. "
" Very smooth experience throughout both for check-in and check-out. with, furthermore, a brand new car provided to me for this attached booking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 18 July 2024
" All interactions were very straightforward. Counter staff excellent. "
" Good collaboration with Europcar. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DECLAN - 18 July 2024
" New car so everything was very good. "
" Really quick and knowledgable and spoke English to a high standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by BRYAN - 14 July 2024
" Nc "
" Flight cancellation had to keep car for 2 days extra Charge of E 298.00 for 2 extra days seemed excessive "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MICHAEL - 13 July 2024
" Excellent "
" Professional knowledgeable staff all the way through te experience. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 13 July 2024
" very reliable "
" Excellent professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TREVOR - 10 July 2024
" The car was perfect but I have been fined and I have not been notified as to why and I have no way of communicating with the office as it is in English. Really disappointed. "
" I am truly disgusted. After leaving the car back on time with a full tank I find two days later that I have been billed €213 with no explanation as to why. There is no one in the office in Bordeaux who can speak English so I have no idea why? I will never use Europcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by NEVILLE - 10 July 2024
" Very happy! "
" Woman in Beauvais was very helpful, especially in my circumstances as my daughter has a wheelchair to accomodate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DONAL - 10 July 2024
" Auto Europe needs to be selective in the car hire firms it recommends. Website good and booking easy. "
" A 2.5 hour waiting time from arrival at the Keddy/Europcar desk at Nice Airport to exiting the airport was totally unacceptable. We had to alter travel plans for our arrival day as a consequence of this gross inefficiency. The wait to get the desk was overlong and the time taken at the desk was also overlong - particularly as the number of customers was about 20 and there were 8 - 10 staff at the desks. Also, the car was parked so tightly that it was also impossible to access. The smallest member of our group had to be squeezed into the car to get it out of the parking space. Screen readouts in the car were in Cyrillic alphabet with no indication as to how to switch to English - it took about 20 minutes for a member of staff to resolve the issue. Overall a very bad and frustrating experience with Keddy/Europcar. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by EILEEN - 10 July 2024
" I have been renting cars in the South of France for almost 30 years and while I always go through Auto Europe, I have chosen different providers over the years. I have now decided to go with Goldcar every time. This is largely due to the level of service and efficiency in the Nice airport office. I was absolutely delighted that the gentleman who had served me last month remembered me again last week and not only that, but knew my preferences immediately. His name is Illie, and I am sure he is a much valued employee and a credit to Goldcar. Thank you Illie it was a pleasure doing business with you "
" I have been renting cars in the South of France for almost 30 years and while I always go through Auto Europe, I have chosen different providers over the years. I have now decided to go with Goldcar every time. This is largely due to the level of service and efficiency in the Nice airport office. I was absolutely delighted that the gentleman who had served me last month remembered me again last week and not only that, but knew my preferences immediately. His name is Illie, and I am sure he is a much valued employee and a credit to Goldcar. Thank you Illie it was a pleasure doing business with you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CONOR - 08 July 2024
" NA "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN - 08 July 2024
" B-road range of car hire companies from which to choose "
" Pick up was very slow "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PETER - 06 July 2024
" all was great except for the cost for 10 day rental. I thought it was a bit expensive and the charge for dropping the car off to a different location was expensive as it was very close to the pick up point "
" Everything was great except for the price for 10 days "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BARRY - 04 July 2024
" excellent service by staff, who were friendly and efficient Car was excellent. Will definitely use Alamo if travelling to Carassone in the future "
" excellent service by staff, who were friendly and efficient Car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by UNA - 02 July 2024
" Rent a car were excellent. They collect you from the airport & bring you to the car location in Carcassonne. Unfortunately Auto Europe were unhelpful. They did not make it clear whom the car was rented from or the location OR the contact number. It took 2 days of phone calls before I was eventually able to get a number for the car rental co. from one of the other car hire companies desks at the airport. "
" Rent a car Carcassonne & the car were fine. Unfortunately we went to the airport to pick up. The Auto Europe voucher does not mention the pickup address is NOT at the airport. So many phone calls were required to find out where to get the car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by VINCENT - 25 June 2024
" Nice car, but very disorganised customer service on collection, and very dismissive customer service on raising an issue with a breach of data protection on returning the car. "
" Really long wait at Nice airport to pick up car. Over an hour in queue waiting for pick up. It would have been really helpful if the screen indicated the approximate wait time. The car had not been properly cleaned since previous rental. The hire documents from the previous rental were still in the glove compartment... a serious breach of GDPR. On returning the car, I noted same and was advised to bin the document. This is totally unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by EOGHAN - 24 June 2024
" I had paid for the rental. Arrived at the desk to pick up and asked for €250 deposit. I gave them my Visa Debit card and they wouldn't accept it. They also wouldn't accept cash so they wouldn't give me the car. I had to go and rent from Avis who did accept my Visa Debit card. "
" I had paid for the rental. Arrived at the desk to pick up and asked for €250 deposit. I gave them my Visa Debit card and they wouldn't accept it. They also wouldn't accept cash so they wouldn't give me the car. I had to go and rent from Avis who did accept my Visa Debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MICHAEL - 24 June 2024
" Good to work with "
" Very efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONIFACIO, FR - Reviewed by DAVID - 23 June 2024
" I would recommend autoeurope and europcar as we had a great experience. "
" Excellent service and an excellent price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PATRICK TIM - 18 June 2024
" Good value. Great service "
" Very friendly & helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by DAVID - 17 June 2024
" See 3 above "
" Excellent processing of pick up and drop off of car.Very friendly and helpful personnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 17 June 2024
" all good "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JEBA - 14 June 2024
" When you are in a foreign country & you were given wrong information about the booking & the customer care won't help you. I'll not recommend this experience to anyone. "
" Auto Europe had incorrect information on their website regarding pre authorisation amount on credit card. Website & contract said 300 euros, however on arrival we were denied the car unless we Pre authorise for 800euro plus 150 euro towards any road offences . Contacted Auto Europe & we're told that they can't help. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by SEÁN - 14 June 2024
" I was confused by what was actually covered by my insurance with auto Europe. Hertz said I was liable for the first 2000 euro of any damage, but I had paid extra to auto Europe for full cover. Very confusing and very worrying for me throughout the rental period. "
" Lovely, helpful staff. I had trouble putting car into reverse at first. There was a special way to do it, but I had not been shown initially at first. I had to go looking for staff to advise me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TERESA - 11 June 2024
" very good. no delays "
" fast effecient service with no delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 11 June 2024
" Excellent car hire experience minimum fuss "
" V efficient friendly service . Excellent car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARGUERITE - 10 June 2024
" Very satisfying "
" Very nice gentleman looked after me but as in my experience of renting cars over the last 16 years they're all trying to get more money out of you at the desk for extras but that's their job to get as much money for the company but you are at their mercy I got a great car and had a lovely holiday thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 05 June 2024
" Very fast service and great car, (wegot a free upgrade). easy drop off. Nice people to deal with. "
" Very fast service and great car, (wegot a free upgrade). easy drop off. Nice people to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 02 June 2024
" Speedy process and helpful staff "
" Car in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 26 May 2024
" YES "
" VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 22 May 2024
" Everything went very smoothly with Auto Europe "
" Car was excellent and in great condition. drop off was great and very quick. Pickup was very slow but staff very couteous. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANGERS, FR - Reviewed by PHILIP - 20 May 2024
" See above "
" Operation of FIAT 500L settings not easy to follow. No Europcar personnel available to explain vehicle settings. No sat-nav (in this day and age???). Could not find setting for digital speedometer - essential, especially in wet conditions. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by RONAN - 13 May 2024
" Efficient and easy to change when needed "
" Good service and efficient pickup and drop off. One slight negative was the attempted hard sell of direct insurance at €50 a day (which was declined) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORCAN - 13 May 2024
" From booking to returning the car all worked like a dream. "
" When we arrived the staff who were friendly were able to process our booking immediately and we were on the road within fifty minutes of landing. Returning the car only took not more than five minutes . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ADRIAN - 09 May 2024
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JAMES - 06 May 2024
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 29 April 2024
" EASY "
" THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 24 April 2024
" THANK YOU "
" THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOHN - 23 April 2024
" Will definately opt for this option again. "
" All the systems worked efficiently making the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DANIELLE - 22 April 2024
" Very happy "
" Straight forward and efficient. No hidden issues or problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 16 April 2024
" Top drawer experience, as always with ok mobility, so far very few impressive "
" I booked wrong date and he sorted my situation out without any hassle. Explained everything and made me feel relaxed and appreciated, all with a big smile on his face. You are lucky to have him (and your shuttle driver), they are both super guys. Ian "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by IVAN - 14 April 2024
" Very happy "
" First time to hire electric car. Counter staff very clear in explanation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARJORIE - 07 April 2024
" Cars all damaged Offered MG instead of Volvo Huge issue with the brakes I counted 6 external issues plus huge door dent They asked 120€ for a different car This also had multiple scrapes but not as severe , it rattled on small roads, car was not full with fuel Julie at the reception was just horrible to deal with I had to pay an extra 120€ to upgrade the car as the brake in the MG was exceptionally sensitive I could not manage it A truly horrible experience "
" Cars in poor condition Staff rude "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by DECLAN - 06 April 2024
" All good. "
" There was no aerial on the car which meant we couldn't listen to the radio. Also needle on the fuel gauge never read full even though the tank was full. Had I not taken a photo of the gauge when picking up I would have been charged for fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by BRENDAN - 01 April 2024
" Goldcar were unhelpful and appalling to deal with from start to finish. They adopted a 'couldn't care less' attitude. I will never deal with them again "
" Our flight was 45 minutes late landing at 20.15. The Goldcar office closed from 20.00 hrs. Tried calling Goldcar and Auto Europe - neither provided a service at that time. I had to book another car with a different provider. I returned at 8am next morning as soon as Goldcar opened. They would not honour the booking but offered me a new rental for an additional €350 even though I had already paid for my previous booking. No mention of a refund. Goldcar were appalling from start to finish and adopted a 'couldn't care less' attitude. I will never deal with them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by DAMIEN - 01 April 2024
" Very good "
" Excellent car, well prepared "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by BRENDAN - 26 March 2024
" .. "
" The voucher priced snow chains at €12/day, max €60. Avis tried charge €15/day. I disputed this, but they dismissed my claims as just 'some text on the website you booked on'. I explained that this was Avis' channel partner, and that they can't just change the price that I was quoted. After much argument, they dropped the charge, It was a very unpleasant end to holiday. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAY - 25 March 2024
" Really good. "
" Everything worked out perfectly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PATRICK - 24 March 2024
" Sophie was excellent to deal with. "
" Experience was excellent overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by BRYAN - 15 March 2024
" Awful communication "
" Was told there were no snow chains for booked vehicle had to upgrafe at a cost of E 200.00 "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MAURA - 22 February 2024
" Scam. Will stick with other companies near by. I hire cars in Nante at least 12 times a year and it was my first time using Alamo and they were the worse I've ever experienced "
" Brought car back in same condition as I received. Waited till staff checked car before I left to get flight which he said it was perfect and sent me a mail. I was charged €1500 next day. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by TONY - 19 February 2024
" Auto Europe is always my first port of call when booking car hire. On this occasion, as usual, the website offered a wide range of hire options at keen prices and the booking process was smooth and speedy. "
" The two National staff members who I dealt with while collecting and returning the car were each a credit to their company. Salim Touil assisted me when I collected the car however I did not get the name of the male staff member who assisted me when I returned it. They were knowledgeable, friendly, helpful and professional and my experience of dealing with them would encourage me to use National at Marseille Airport again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by DAVID - 14 February 2024
" See comments above "
" Overall a very satisfying experience as I am a longtime client of Auto Europe and this was the first time using Goldcar. A 30 minute wait at counter but staff was very efficient in dealing with me. Car was in excellent condition and drop off was fast. Only issue was that there was a scratch on rear door and I received an invoice within 10 minutes of dropping car. How can a price be realised so fast? (No breakdown!!) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by GABOR - 09 February 2024
" Still hasn't received my deposit... After 2 weeks... "
" Still hasn't received my deposit... After 2 weeks... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by NIKOS - 09 February 2024
" All OK "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DEBRA - 08 February 2024
" Everything went smoothly and as expected "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DEBRA - 08 February 2024
" Everything went smoothly and as expected "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TERRY - 06 February 2024
" Just very easy to collect your car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 03 February 2024
" EVERYTHING ALLRIGHT "
" THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 01 February 2024
" Good website. Flexibility to cancel until 48 hours before pickup. Good rates available. "
" Fast efficient friendly service. No issues whatsoever. Happy to recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TODDY - 27 January 2024
" Good except for winter tyres and the car was completely frozen due to poor weather condition and only one person at reception desk "
" We rented the car during poor weather and I asked the counter staff if the car had winter tyres. I was told it did and it did not "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CAOIMHIN - 25 January 2024
" Always get the best price and it's very easy to compare different companies and to book or cancel. "
" Hertz is now my favourite rental company at Nice Airport. Last 4 rentals have been hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ARNAUD - 10 January 2024
" Nothing bad. All as expected "
" Very good, quick, etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ELEONORE - 04 January 2024
" One of the best experience with a car hire company ever. "
" Super friendly staff, quick and efficient check-in and retunr "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by STEPHEN - 15 December 2023
" Excellent "
" Counter staff 5 stars very very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by COLM - 10 December 2023
" Everything works flawlessly with friendly helpful staff "
" Everything works flawlessly with friendly helpful staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 04 December 2023
" Good service as always. No issues. Exceptional price on this occasion. "
" Good experience. Staff helpful and efficient. Car clean and ready when ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by AIDAN - 27 November 2023
" Overall very good "
" Very efficent would use them again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 20 November 2023
" Worked well. "
" Excellent - this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by NOEL - 09 November 2023
" Put through claim, 8 weeks later no reply or confirmation of the claim and no record, external company deals with it I'm told but can't say if it's received or not, a professional courtesy to reply and say claim received and will be processed is not too much to ask. "
" Good no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by GARY - 09 November 2023
" All good, nice car and the guy at the counter was efficient and did not try to push too hard to sell additional extras "
" All good and the the staff were nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by VALERIA - 08 November 2023
" n/a "
" all was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GWENDA - 03 November 2023
" all ok "
" All good. Car very good, staff at counter on pick up (Jessica) were pleasant, although the usual efforts to sell me products. I wasn't able to drop the key off to them at the counter on the return as the agency was closed. I used key drop and they were very efficient and fast about acknowledging receipt of same and declaration that no damages or issues recorded "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARY - 03 November 2023
" I'd book with keddy again as the whole experience from start to finish was easy with great communication "
" Easy booking, clear communication.. Nice staff at desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AOIFE - 30 October 2023
" Appreciated the quick check out "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 28 October 2023
" THANKS "
" VERY NICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MICHAEL - 24 October 2023
" Overall experience was very good though we did have to wait a while at Bordeaux pick-up because of Staff shortage and car valeting, but we got a really nice car. "
" Very pleasant and efficient staff, Olivier at Nice was especially attentive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SIMON - 24 October 2023
" Booking was fine, pickup was a disaster. I would happily provide more info at the booking stage to facilitate smoother collection process later. "
" I had to queue for 40 mins at pickup whilst the 2 staff on the counter dealt with max 3-4 customers between them. When i did get to speak to them, it transpired that all the information needed to be manually re-entered into their systems - customer data, payment info etc etc. Its really not good enough that this is not passed through from the aggregator site and very unfair on the staff on the front line. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NANTES, FR - Reviewed by ANTHONY - 24 October 2023
" So far I have been lucky with rental cars so my booking and collection and drop off have been smooth generally. Hopefully I never encounter a problem because it is then you can truely evaluate a service. "
" I decided to hire an electric vehicle. Bad idea. Hertz do not provide a system for accessing ev chargers. Most ev chargers in France require an RFID card and those that could be accessed via a QR code and bank card details refused my card. So I had to allow 3 hours in the vicinity of the drop off to find a charger or pay hertz a hefty charging fee. On collecting the car the Hertz desk was very busy with 4 staff serving. One staff member exclusively for Gold Card customers. After a 20 minute wait my turn came and I went to the desk for normal customers. The gentleman began to process my voucher then suddenly with out apology or excuses asked me to go back into the queue as a second person had arrived at the Gold Desk. He called that person and served them. I waited another 5/7 minutes until another desk came free. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by EILEEN - 23 October 2023
" I always use AutoEurope - and normally choose Hertz or Avis. Some months ago I selected Lutam - it was the worst experience in over 20 years of car rental. I tried to review that experience on your site, but it kept sending me in a loop. Now I will only use Hertz or Avis "
" The whole experience was just so straightforward and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICK - 22 October 2023
" Overall pretty good. "
" 20 minutes delay in queue before getting to check in desk. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by LORCAN - 18 October 2023
" The car we got was Toyota Corolla Hybrid with 4,000K on the clock and a lovely drive. Wept up 750 kilometres on the clock and it only cost us €60 approximately for fuel. "
" Having rented from Europcar before they had all our details. On pick up there was no queue and it only took 5 minutes. Returning also only took 5 minutes as they had staff free to check the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by CHRIS - 18 October 2023
" Good broker site. "
" Charged for extra day despite handing keys to lady at Hertz desk well within time. Great difficulty in contacting relevant Hertz office to claim refund. Gave up in the end. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
NICE, FR - Reviewed by GWEN - 14 October 2023
" Very efficient and user friendly "
" Very positive experience- accepted that we had already excess cover insurance. No pressure applied at the counter unlike my experience with different provider in June. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AIDAN - 14 October 2023
" Excellent Staff service in Carcassonne "
" Excellent staff in Carcassonne. The could not be more helpful. A pleasure to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 14 October 2023
" THANKS "
" THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 13 October 2023
" All went well "
" All went well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JUSTIN - 09 October 2023
" Easy pick up and return. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DERMOT - 05 October 2023
" Also autoeurope was very efficient!! "
" From start to finish the service was excellent. But I still don't receive a receipt or any debt from my credit card after the drop off on 29/9/23 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETRU - 04 October 2023
" Excellent services!!! "
" I had a very pleasant experience with Europcar Nice!!! Thanks a lot!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DERMOT - 02 October 2023
" Also autoeurope was very efficient!! "
" From start to finish the service was excellent. But I still don't receive a receipt or any debt from my credit card after the drop off on 29/9/23 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 01 October 2023
" Collection and drop off were fine. Car was dusty / dirty on the outside and it had a number of damage marks which were hard to identify with the dust. Overall I was happy with the rental "
" Collection and drop off were fine. Car was dusty / dirty on the outside and it had a number of damage marks which were hard to identify with the dust. Overall I was happy with the rental "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by JOHN - 27 September 2023
" Very good service overall apart from the queue. "
" Only complaint was very long queue when collecting the car. However the person who served us was very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JIM - 26 September 2023
" Very hot in the office and long wait, other than that it was all good "
" Very hot in the office and long wait, other than that it was all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SENG - 24 September 2023
" Europcar/Keddy would be my first choice in renting a car "
" Morgan was very helpful during the return of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EMMA - 21 September 2023
" Very disappointing "
" Hello, The car we received was damaged-there was an extremely loud rattle which made driving unbearable. I tried to contact Avis twice to exchange car but they did not respond "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by GERRY - 18 September 2023
" It was very simple and easy to hire through you. "
" All good but I did have to drop the car and didn't have time to complete the paper work. I hope there will be no issue with my deposit refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 18 September 2023
" Very satisfied with Auto Europe. "
" Very happy with Goldcar /Keyngo. Counter staff were very helpful and courteous. It was just a little bit stressful finding our way into the car return area in the dark, late in the evening. The signs are present, but could be a little bit bigger, and Google maps has the airport long term car park identified as the Goldcar return area. Otherwise, good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 17 September 2023
" Stressful experience with patronizing customer service - never again "
" Very difficult to find "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NANTES, FR - Reviewed by PAUL - 13 September 2023
" as above "
" The Gentleman that gave me the car at the outside reception was exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by PAUL - 10 September 2023
" Very inconvenient not having a car in the category available. "
" At pick-up, the category of car I booked was not available. At drip off the counter was so busy, the car could not be checked. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NANTES, FR - Reviewed by GAVAN - 10 September 2023
" AutoEurope experience was excellent as always, excellent value and prompt professional service. Hertz experience was very disappointing. They gave me an old, dirty, extensively damaged car and then tried to charge me for damage caused by other clients in previous rentals. I expected better from Hertz. "
" Incompetent or dishonest. Tried to charge me an extra 255 Euro for damage to the car when the damage had been damaged by a previous customer. Fortunately I had timestamped pictures proving my case. Hertz twice refused my request to have the vehicle inspected and the damage properly recorded on my rental contract. I believe their actions to have been deliberately fraudulent and will be reporting the case to the French authorities for further investigation. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DIJON, FR - Reviewed by THERESE - 08 September 2023
" Quick easy pick up and leave off with Auto Europe. Car was clean and easy to drive. Have been hiring from Auto Europe for 16 years never any problems. "
" Quick easy pick up and leave off. The car was clean and very nice to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by BARRY - 07 September 2023
" See above "
" Pricey hire. 1 hour standing in queue for counter is unacceptable. System needs to be more effecient. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JANE - 28 August 2023
" Car broke down within 24 hours of pick up - see comment above "
" The car battery went flat within 24 hours of picking it up - and we had problems with the key fob not having power either. Very disappointing. We spent E240 (two hundred and forty euro) to get it resolved locally. I have to question the condition of the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by PENNY - 27 August 2023
" good all round. Only problem when booking via AutoEurope was that I never noticed the 'Electric' option. Not being used to electric and in an area unfamiliar to me, I had to pay to change to non-electric on collection "
" Very pleasant and efficient staff - no attempt to upsell. Courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by CAOIMHIN - 24 August 2023
" Always get best price in Nice with autoeurope. "
" Very easy and efficient service. It's a pity the prices are so high "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RONALD - 24 August 2023
" Seamless "
" Very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by BRIAN - 18 August 2023
" On purchasing the car rental through Autoeurope, I selected to upgrade by paying extra for the "Full Damage Protection". On arriving at the Thrifty office, I was informed that this insurance had nothing to do with Thrifty and I ended up purchasing the upgraded insurance for a second time. I feel that this is very misleading by Autoeurope as the "Important Information" on selecting "Full Damage Protection" does not mention the insurance is not with Thrifty. While the service at the office was excellent, I expect that I will be dealing directly with the car rental insurance company from now on. "
" Very satisfied with experience at Thrifty office and with returning car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 18 August 2023
" Hertz are always fully transparent on price "
" Hertz are always fully transparent on price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CATHY - 14 August 2023
" Autoeurope provide easy comparison website and backup if things go wrong. "
" Usually hire car from Hertz based on past experience. Efficient staff and queues are not too bad. Car was in good condition. My only gripe is the necessity to provide a fuel receipt when surely a check of the car would confirm tank was full. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUC - 14 August 2023
" Nothing wrong with Auto Europe, it was Keddy/Europcar's issues. "
" Not enough staff at pick up Very poor engine for the car size "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by PAUL - 31 July 2023
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by SEAMUS - 29 July 2023
" Pretty efficient, considering it is a small airport ( La Rochelle) the choices were pretty good. "
" Good choice when initially booking "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOURDES, FR - Reviewed by PATRICK - 27 July 2023
" Very efficient staff "
" Very friendly efficient and helpful staff at Tarbes/Lourdes airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOHN - 25 July 2023
" Hello - Customer Service Representative (Auto Europe Desk at Carcassone) was pushy, bordering on unhelpful, appeared focused on pushy sales of "extras", instead of customer service. Pushy sales pitch for extras regards breakdown cover, fill up cover and excess cover. Car booked was unavailable (Citroen C3 Aircross) - therefore upgrade cost of €117.38 incurred. Unacceptable long queue time of approx. 2 hours at AutoEurope desk Carcassone. "
" See below regards Auto Europe, Carcassone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PATRYK - 25 July 2023
" The whole experience was perfect. Thank you. "
" Excellent service from Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GER - 25 July 2023
" As great service as always. Thank you. "
" Very efficient service. Car was brand new. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 25 July 2023
" Auto Europe is my go to car hire booking engine! "
" Pick-up was longer than it should have been - first car had a coolant warning once I started driving. Returned to the Europcar depot to swap out. Wasn't an equivalent car immediately available so had to wait a few minutes. Next car was more heavily used and badly scratched in places - but in fairness to the Europcar staff they acknowledged this (once prompted) and there were no issues at return. Multiple attempts to upsell me during pick-up .... Hadn't experienced that at other Europcar depots in France "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by GARY - 24 July 2023
" Shocking! I am expecting to be refunded as we were lied to by staff "
" We were scammed by Europcar. When we asked were we being charged for the upgraded car we were told no. We were also told the extra money on the receipt included our deposit which would be refunded, and wasn't. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NIMES, FR - Reviewed by BRIAN - 24 July 2023
" Significant car steering issue No one was at the desk at drop off for me to provide feedback The car boot did not lock Cars need to be checked before being hired out to people. Thankfully I am a very experienced driver and was able to manage the vehicle but the car provided was dangerous to drive "
" The car steering was very poor and kept tracking left which made the car dangerous to drive - this happened at speeds over 60 kilometres per hour with the warning steering sign coming on frequently The boot of the car did not lock The car provided was not the one ordered "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by BRENDAN - 20 July 2023
" Very good service "
" Excellent service . Car smaller than expected based on example shown "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROBERT - 18 July 2023
" Bought the voucher for €552 ended up getting charged and additional €470 in the airport after being told the additional cover I bought with AE was not good enough! Scammed - appalling - would never use again! Mid size car ended up costing over a €1,000 for a week in France?? I pay that for 3 weeks in Portugal !! Joke - very very disappointed! "
" I had the worst experience I have ever had with a car rental - SIXT are meant to be one of the best - I can safely say they are the worst - I had already paid €552 to AutoEurope and was the almost forced to pay and additional €475 for a different car? waited 40 mins at the desk - systems kept going down - staff kept upselling - kids are going bonkers!!! Nightmare - Will go with anyone else but them again - I have travelled all over the world and hired cars for the last 20+ years all over Europe and this was by far the worst experience I have ever had! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by FERGAL - 16 July 2023
" Auto Europe always provide good service "
" Delayed for 2 hours at counter at Nice airport. Then told they didn't have car size we booked and we had to pay additional money owed day for a more expensive car "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ARNAUD - 12 July 2023
" Easy to book, peace of mind knowing I can cancel with no penalty. All fine "
" No issue, all fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MANUEL - 10 July 2023
" X "
" Very long wait (1.5 hour) at CDG airport to get a vehicle as the category reserved was not available. Staff was nevertheless professional. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by DECLAN - 10 July 2023
" Fab car, great service. Very happy "
" Seamless from pickup to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PAUL - 09 July 2023
" Very good "
" At drop-off, I was asked to give my signature on a tablet without seeing whether the Europcar rep had entered full fuel gauge reading or what odometer kilometre reading she keyed. This was important as the rental came with a restricted daily km allowance "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN - 07 July 2023
" Very satisfactory "
" Very satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by ROBERT - 07 July 2023
" Always the best prices and very flexible, no hassle if you cancel your booking. "
" My flight was delayed 40 minutes, we landed at 22:20. I was worried that Avis would already be closed as they close at 10pm. What was my surprise when I found out that the Avis employee was waiting for us with a smile on her face. Many thanks to the Avis staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AIDEN - 03 July 2023
" Customer agent was efficient and friendly "
" Friendly fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOAN - 30 June 2023
" As above "
" Car was great but had to wait a long time to get it! Staff seemed lazy and not particularly interested in what they were doing. Keyngo not operational "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by PADDY - 30 June 2023
" Both my brother who rented another car at same time and me found it excellent. I will use Alamo again "
" Brilliant! Very go9d value and very smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DECLAN - 28 June 2023
" It could not have gone better. "
" Speed of Pick up was great. Car was in near perfect condition. Speed of drop off was great. I was considering up grading and was very pleased to get a bigger car than ordered - perfect result. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by MICHAEL - 28 June 2023
" Overall good experience "
" Still unsure how agent can say you have full cover, and at car pick up you are not fully covered for all damage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by AILEEN - 27 June 2023
" Everything went smoothly "
" The young Sixt employee at reception was exceptional in dealing with us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EILEEN - 23 June 2023
" Please see above comments from a very DISGRUNTLED customer "
" I have been using Auto Europe for many years and my experience has always been excellent. This recent encounter with LUTAM was a disaster. When picking up the car in an underground carpark there was no internet connection, and so no record of the existing marks on the vehicle could be printed off. I had to use my phone to record the marks. I then paid insurance to reduce liability in the event of an accident. This was €95 to reduce any liability to a ceiling of €195. On returning the vehicle the 'inspector' said there was a mark that had not been recorded and they were going to charge for it. They said they would send me an email with all the details. That was 3 days ago and there was a deduction of €254 on my credit card with no explanation whatsoever. I am disgusted and believe this company is a scam. I don't think Auto Europe should promote then "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LA ROCHELLE, FR - Reviewed by NEIL - 23 June 2023
" Apart from problems with first car, it was overall a very good experience. "
" Our first car had a warning sign appearing on screen. LaRochelle office asked us to call back and gave us a new car. Car returned to Biarritz airport. Staff and procedures at both offices excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by PENNY - 21 June 2023
" In general good. No upselling which was great. Good car Petrol situation put a dampener on an overall good experience "
" Pick-UP: Quick and easy pick up with better car than expected - very good experience. Due to some error of our own filling the car with fuel, the nozzle clicked and we thought the tank was full. However on drop off, the agent got 9 more litres in! Very odd and maybe it was an air bubble or something - it was our own fault. However the price charged at the drop off was 3 times higher than the garage pump. That was bad but then when we went to the office to pay it, the price had jumped again. When we queried that second price we were told that the drop off pump was wrong. That made us very disgruntled! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by GARY - 20 June 2023
" The exterior of the car was dirty. Windshield needed cleaning. "
" No issues at all. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 10 June 2023
" Auto Europe experience was very good, no issues at all and good communication. "
" Very friendly and helpful staff both at check in and drop off. Efficient service on drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by COLIN - 09 June 2023
" Desk staff at Lyon were great. Did everything to make rental go quick and satisfactorily "
" Despite purchasing the insurance via Auto Europe, this apparently was not full insurance. This seems like a hidden cost upon receiving the car/turning up to the rental desk. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PATRICK TIM - 31 May 2023
" Good value "
" No problems encountered, a bit slow at pickup, no fault of the staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by JOHN - 30 May 2023
" Other than noted above, our experience was excellent. The car was exactly what we wanted and it was in good condition and a pleasure to drive. "
" Very good, except the listed damage already on the car when we picked it up was probably for a different car - certainly not ours! The staff were happy to note this on our contract (by hand). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by GRZEGORZ - 23 May 2023
" Mostly great apart from the above "
" everything was fine except that we thought we had paid for full insurance when booking. It was a nasty shock to be asked for ove 200 euro more to actuallyn get full nsurance. More claritynis required. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DARAGH - 19 May 2023
" Average "
" Only that I took pictures of damage on the car I may have had an issue as the picture on record was extremely bad. I did have to show it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BEZIERS, FR - Reviewed by HELEN - 08 May 2023
" I cancelled the booking immediately 29/4 following flight cancellation (Shannon to Beziers scheduled 1/5) by RyanAir due to French ATC strike. I called and emailed Auroeurope to request a refund or voucher but got no response. €350 spent. I had to pay Autoeurope to hire another car in Palma de Mallorca when we changed our holiday there. Another €100+ spent Please advise if compensation possible. "
" Not relevant as had to cancel car hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by BRENDAN - 30 April 2023
" I use AutoEurope for all my rentals ... circa 10-12 times per year and most times I am happy with the service. This Thrify car was dirty externally but was clean inside. My main issue was that we drove only 197 Kms in total and when I refilled the tank at the local airport Total station it cost €47 to refill at €1.99 per litre for E10 unleaded. Clearly the car had not been full on collection although we were told it was full. Thrifty offered a refill at a charge of €4+ per litre if I returned it without filling which is an extortionate price. Overall car hire pricing rates are much too high post covid "
" I use AutoEurope for all my rentals ... circa 10-12 times per year and most times I am happy with the service. This Thrify car was dirty externally but was clean inside. My main issue was that we drove only 197 Kms in total and when I refilled the tank at the local airport Total station it cost €47 to refill at €1.99 per litre for E10 unleaded. Clearly the car had not been full on collection although we were told it was full. Thrifty offered a refill at a charge of €4+ per litre if I returned it without filling which is an extortionate price. Overall car hire pricing rates are much too high post covid "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by DIARMUID - 18 April 2023
" Please see comments above about excess EUR amount on Auto Europe contract v's Enterprise. "
" Auto Europe contract stated a EUR 1,500 excess, Enterprise quoted me EUR 2,00 excess for this type of car/SUV. After some discussion with Enterprise staff/managers, they honoured the EUR 1,500 excess as stated in the Auto Europe contract. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LORCAN - 14 April 2023
" Excellent. "
" Very friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 07 April 2023
" Never heard of Auto Europe before but based on this experience I may use them again. "
" Much the same as its competitors. No time wasted queuing. Don't need the big speech about buying extra insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by MARY - 06 April 2023
" A good rental experience "
" A happy customer "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 04 April 2023
" Car rental is very expensive this year ... not just with Europcar. As a frequent traveller to France I am considering buying a car rather than using car hire "
" Car rental is very expensive this year ... not just with Europcar. As a frequent traveller to France I am considering buying a car rather than using car hire "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by DERMOT - 03 April 2023
" See above "
" Great experience from start to finish. Quick registration at counter. Great explanation at the car of their damages policy. Car itself was perfect. On return a very pleasant check in experience. It really felt like the staff were not trying to find fault or catch you out as can often feel the case....I would definitely book with Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NIKOS - 02 April 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BOGDAN REMUS - 01 April 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ENDA - 14 March 2023
" I have used Auto Europe for Years, but have to say I'll most certainly not be promoting Enterprise Rentals.. "
" The Vehicle felt unsafe as there was a strong humming vibration sound, like a faulty Wheel Bearing and the passengers felt Uneasy.. Also, there was a mileage limit of 250km which one wasn't aware of until the contract was agreed.. We felt very cheated, especially as we PAID Exorbitant Rental.. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 3
NANTES, FR - Reviewed by EDDY - 09 March 2023
" Very good, always in the best prices. Not so good: No other options when no location to hire like Bezier. No options for special vehicles, like 7 to 9 seater. "
" Nice car, good specs "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SEAMUS - 09 March 2023
" It should be very clear on the order form if car is electric which it wasn't. I was given a Hybrid car in the end after paying extra however I wasn't told it was a hybrid and found it difficult to start the engine and drive. No instructions given before leaving airport. Also I was were given a form showing multiple scratches on the car and ask to take photographs of them. however I could not find any scratches - Very intimidating. "
" I thought I ordered a petrol or diesel car. It turned out to be electric and we were asked to pay €250 more to change to petrol. Total rip off. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by EMMA - 08 March 2023
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRENDAN - 06 March 2023
" Good. "
" Car hire location signage in Toulouse Airport need to be modified to take account of new location in carpark. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by PASCAL - 20 February 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUC - 19 February 2023
" Very pleasant. "
" Very good. Did enjoy the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 17 February 2023
" VERY GOOD "
" THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 15 February 2023
" Excellent "
" Excellent and efficient experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DEREK - 31 January 2023
" No issues with Auto Europe booking but conditions on voucher need to match suppliers "
" Optional extras priced differently to guidance on voucher. Car was not cleaned, inside or out. Had used coffee cups etc in van at pickup "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NICE, FR - Reviewed by DAVID - 21 January 2023
" Overall good but initial car was not suitable but changed immediately "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by IVAN - 18 January 2023
" I am finding lately that booking a car hire is becoming more and more frustrating as we re constantly waiting for the catch. This time we are being charged an extra EUR67.62 which it is not clear what it is for! "
" Have just received our invoice from Sixt following our recent rental at Lyon Airport. They have charged us an extra EUR67.62 which I have no idea what this is for as our agreement with AutoEurope was for the full amount. I have been booking through AutoEurope for many years and am finding this very frustrating. Also when dropping off the car the Sixt staff member told us to just leave it as there would be a delay in him checking it out and we may miss our shuttle. As this had happened to us a number of years ago and we ended up being charged for damage which we do not believe we had done we insisted on waiting for him to sign off on the car. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATHERINE - 16 January 2023
" THANKS "
" THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SEAMUS - 12 January 2023
" Helpful staff. "
" Efficient and trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PETER PAUL - 06 January 2023
" NEVER AGAIN "
" We paid for the rental of the car before I left Ireland and was informed € 500.00 would be blocked on my Credit Card - no Issue. On arrival I was informed I had to pay an additional € 30.00 or € 35.00 per day for Insurance. I never had to do this before also they were looking for € 800.00 blockage. All in the Queue for the car had the same or similar complaint. Never Again "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by CAOIMHIN - 06 January 2023
" Very easy to book modify and cancel. Always get the best rate. "
" Very efficient, quick. Nice vehicle in the category booked. Only negative was a mark/ smudge on passenger seat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MARIE - 06 January 2023
" Would definitely consider using Europcar again, they were efficient, approachable and good value for money. "
" Excellent customer service at pick up with Florian and drop off was great too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 02 January 2023
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GARY - 29 December 2022
" As above "
" I couldn't travel myself due to illness. My friends were refused the car as I wasn't with them. They had to rent another car and pay again. I would appreciate a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by RAY - 14 December 2022
" Everything was as good as could be expected. "
" Good price, quick pick-up and excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by GEORGE - 21 November 2022
" Very pleased with experience "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARTHUR - 21 November 2022
" Very satisfactory "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOHN - 29 October 2022
" please contact me on 353-87-2552996 "
" Been trying to contact Europcar since my return without success. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RAYMUND - 28 October 2022
" Quick & efficient "
" Smooth operation, with no delays "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORCAN - 25 October 2022
" overall I have no bad comments except for the car as I have said already "
" I booked an economy car as I usually do, I got a Fiat Panda which had no power in the engine for steep climbs. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PARIS, FR - Reviewed by MANUEL - 25 October 2022
" X "
" Vehicle was not clean. Was also charged for pre-existing damages. Overall, it was a poor customer experience. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NIMES, FR - Reviewed by PETER T - 21 October 2022
" A1 "
" Personnel were friendly. And informative. There was no delay in inspecting the car and confirming it's unchanged condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by GEORGE - 14 October 2022
" We've used autoeurope very often in France 2-3 times a year rental lasting a month at a time. This is the first time we chose sixt & we will never choose them again. We've booked though autoeurope for 11th November from Carcasonne& this time with Sicily by Car which we have never used before & we are very worried about that rental "
" The car had a major dent in the driver's door plus a number of other marks throughout the car. There was no paper to show these marks and the counter staff would not come out to look at it. We were told we would get an email covering this which we did not receive "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NANTES, FR - Reviewed by KIERAN - 07 October 2022
" Car was dirty outside and mud in rear of centre console "
" Good experience but car dirty. Difficult to assess damage due to dirt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BEAUVAIS, FR - Reviewed by MICHAEL - 02 October 2022
" No point "
" I did not get the vehicle that I booked. I got a lesser type with a faulty fuel gauge even though it was quite a fresh SUV. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by THOMAS - 01 October 2022
" Autoeurope was great as usual. Europcar was also generally great, but shouldn't have let a car out with critical warnings in Mandarin. "
" The hire was for a Hyundai Kona EV or equivalent. At check-in, the operator started to process a Kona, but then went off and got keys to a Seres 3. This Chinese car was fine EXCEPT all driver info was in Mandarin on the drivers display and could not be changed. I felt unsafe the whole trip as it was beeping and flashing stuff & I had no idea what it was telling me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by PETER T - 01 October 2022
" Narrow exit between kiosks was further narrowed by a car return notice leading to minor collisions. Recommend alternative exit routes. "
" Keytogo did not work properly but agents were very helpful And pleasant.Car supplied exceeded our expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NIALL - 29 September 2022
" I use the service regularly, it always works well. "
" I collected the car a couple of hours earlier than the time I had booked due to a schedule change. On returning the car I was charged for an extra day. I was never advised that this would be the case, either on collecting or returning the car. I objected to the charge but Europcar applied it anyway. I would appreciate it if AutoEurope could dispute this on my behalf and obtain a refund. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by AIDAN - 27 September 2022
" As per 3 "
" Car was old and had problems with the rear tyre "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by ANTHONY - 21 September 2022
" As a Hertz Gold card user, I tend to use Autoeurope for personal use, but now I also check other similar sites as I have found them cheaper on occasion for an identical package. For example when recently researching a planned trip to Geneva I found a €46 difference in price between auto europe and a competitor for the same class vehicle rented on the swiss side of GVA. That was a substantial difference in a five day package... "
" 1. From arriving at the desk with one person ahead of me and two staff serving it was almost an hour before I drove out of the car park. 2. An attempt was made to charge me again for the car rental. 3 A very deep and obvious scratch on the passenger side rear door was not recorded leading to another delay. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 6
CANNES, FR - Reviewed by PETER - 20 September 2022
" Stress free experience v "
" Very efficient and professional check-in and Leave/ back counter staff. No delays which is always a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by JOHN - 19 September 2022
" Easy "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIARRITZ, FR - Reviewed by GERARD - 15 September 2022
" Swift service no delays. "
" Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AILEEN - 13 September 2022
" Very happy regarding all service in relation to car hire experience "
" Very happy with experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAULINE - 13 September 2022
" see above "
" Please note we are not people to complain so this is very difficult for me but we had such a bad experience at Toulouse pick up I feel I must let you know. We always use your service and found it excellent but this was just a disaster. Firstly we queued up and completed the paperwork as you know this takes time , we then proceeded to examine car , there was food and drink cartons left from previous clients and inside the full inside was very dirty , it was never cleaned. We then went back into office and had to complete paperwork for a 2nd car , when we went to examine this we discovered it was manual drive and not automatic as we reserved. Back in to complete paperwork for 3rd car , agreement showed 4 damaged areas but when we went to examine there were over 14 damages , we were told to take photos , this is not good enough we dont work for Europecar the agreement should have had all the damages already listed . We were not prepared to do this so back into office again where we had to then take the 1st original dirty car as it was the only automatic available , the service guy gave it a quick wipe over but it didnt feel clean. When we left the parking lot the tyre pressure lights came on before we even left the airport again this should not happen. We spent 1.5-2 hours in this process and it caused great stress and upset and we didnt make it to our destination for a special event. I would like a reply to this complaint please and compensation as we paid over €1,000 for car for 2 week period. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LA ROCHELLE, FR - Reviewed by VINETA - 13 September 2022
" Great service! "
" Easy to book, online. to receive vehicle- took only 3 minutes at the airport, which was one of the best experiences so far. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by BRENDAN - 02 September 2022
" Everything was good - except the one-way fee between Nimes and Marseille - which isn't a big distance "
" Everything was good - except the one-way fee "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHEAL - 29 August 2022
" It was very pleasant "
" we booked a class b car and at the airport they were giving us a class a car. we held our ground and got a better car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JAMES - 23 August 2022
" Please see above. In addition, their breakdown assistance was very difficult to navigate as a non-French speaker. "
" I lost 4 days of my holiday thanks to Europcar. Following a puncture on day 3, the car was taken away and the following day (day 4) I send 150km away in a taxi to collect another vehicle. The 2nd car started to display an fault issue. On day 5 we went to the local Europcar office in Beziers. They thought they resolved the issue. On day 6 it was clear the issue was not resolved. Returning to the local office and after much debate they agreed that the car need to be replaced. It tool 1 hour to source a new car at the local airport. On returning they said there was no damage (and there was none) and have now charged me for damage without telling me what damage that might be. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BIARRITZ, FR - Reviewed by GISELA - 23 August 2022
" All good "
" All went extremely smoothly and the staff were really nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIAN - 23 August 2022
" I ended up paying 200 euro more for the car hire. "
" I was upsold insurance which I didn't need. I am a single mother, had just arrived in France, was tired and anxious to get to our accommodation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by SIAN - 23 August 2022
" Upselling and pressure to sign is disgraceful. "
" I was up sold insurance which I didn't need. An extra 200 euro. I felt pushed into it and it wasn't necessary. Very unhappy about it. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BORDEAUX, FR - Reviewed by ROY - 16 August 2022
" Used Auto Europe for years and happy with service "
" Reasonably quick collection and delivery "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VLADIMIR - 15 August 2022
" Great prices "
" Unexpected charges "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NANTES, FR - Reviewed by TIM - 11 August 2022
" Not a happy customer. "
" Arrived at approx 4pm. Enterprise had no car, as our booking time was 2pm. They had no car and they have taken full money. They couldn't hire another car thar evening. So I had to hire from eurocar and paid over 500eu. Altogether I paid over 800 eu . I am not happy and I believe autoeurope let me down in not providing specific detail about the pick up time limit. I need to discuss this further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by RENAUD - 10 August 2022
" Customer service for Auto Europe is poor. When I tried to edit my booking, the website said I had to ring and the phone line said I had to use the website. Not very practical. "
" No comment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CATHY - 08 August 2022
" I've used Auto Europe on a number of occassions and everything was very smooth. Had to rearrange car hire after a change to flight but that was also very easy to complete. "
" No queues at check in or drop off. Staff very pleasant. Car was clean but with a number of dents and scratches, all minor. Price was higher than normal due to post covid issues affecting all car hire companies. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by KEVIN - 04 August 2022
" This was my most expensive car rental ever for a car that was by far the worst I have ever driven. Europcar never again. "
" The car was in a very poor condition, 40K plus on the clock, dints and scratches all over the bodywork, shift stick very loose and dodgy, wiper in the front was broken and the two back tyres would be legally classified as bald here in Ireland (2mm of tread) When I requested a different car they were quoting me an extra €190. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by JOHANNA MARIA - 02 August 2022
" We definitely give Hertz full marks. "
" We were very pleased with the whole experience of renting a car from Hertz, maybe the fact that the airport is small helps but everything went very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by BEN - 02 August 2022
" Worked great "
" Car had a number of marks, damage. No issue for us, Hertz staff great, pickup and drop off seamless "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NANTES, FR - Reviewed by KEITH - 30 July 2022
" Brilliant service. "
" Excellent service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ELEONORE - 28 July 2022
" The auto europe agent I dealt with was not able to help me get in touch with the local branch. the number listed on my voucher from Auto-europe was disconnected and they provided me with the general customer service line which doesn't have access to branch numbers. "
" the only issue is not being able to contact the local branch - they "don't have a phone"... I was running late for pick-up and tried to reach them and auto-europe, but nobody could get me in touch with the agency. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 24 July 2022
" See 3 above. "
" The experience was ok. I thought the Nice staff were good. The car was in reasonable condition eventhough the tyres were not inflated to the correct pressure which is dangerous. Also a sensor alarm kept going off around Nice for some reason which was very annoying. The signs for the drop off area in Nice were non existent and it took me an hour to get rid of the car. None of the staff walked the car with me on pick up or drop off which is normal for car hire which in my view is legally required. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 7
PARIS, FR - Reviewed by KIERAN - 22 July 2022
" Bad "
" Safety issue with car, key locked inside, was charged to get access. V dangerous had kids been in the vehicle "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by NIALL - 19 July 2022
" We reserved an Opel Mokka (or similar). We received a Fiat Tipo which is not similar. Gold Car said it was the only car they had and said that the agent promised us that car but they didn't have it. We have used auto Europe in the past and been happy but overall we had a very bad experience in Marseilles this year. "
" We had to queue for 2.5 hours to collect our car. When we returned our car we received an email showing no further charges. We have now been charged €603 with no explanation. We are trying to receive a refund. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
NICE, FR - Reviewed by GARRETT - 18 July 2022
" My flight was changed, and as a result I was arriving later to Nice airport. I was charged a late fee of €85.15, which was reduced to €65.15, as i had paid €20 for ad blue (see above). Checking my credit card this morning, both the €85.15 and €65.15 were charged. Please cancel, or refund the €85.15 charge. "
" there was no ad blue in the car. I couldnt stop for a comfort break as the car wouldnt restart, and as it was after midnight, there was no where to purchase ad blue. this made my drive to Port Grimaud extremely uncomfortable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NANTES, FR - Reviewed by DAVID - 17 July 2022
" See comments for Avis "
" When I picked up car I wasn't familiar with petrol dials on display and only realised on leaving the airport that the petrol tank was less than half full. On arrival at our destination I tried to refill the car but the petrol hatch was malfunctioning and wouldn't open ( which may explain why the petrol was half empty on pick up). I tried the help line with auto Europe but when they put me through to Avis it rang out. I had to bring the car to a local Renault dealer 3 times during my holiday which they very kindly fixed as the car was still under Renault warranty. I filled the car with petrol for drop off and explained to the drop off attendant what happened but understandably there was little they could do other than telling me to write and email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by MARY B - 14 July 2022
" I was very happy with my experience. "
" There was a long queue at collection, but once at the counter it was very smooth. Drop off couldn't have been smoother! Staff were very helpful & friendly. I booked online using my phone through another provider and I found that a little clunky but all correspondence by email was very clear & helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 14 July 2022
" Good experience "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ALAN - 13 July 2022
" The agents were really helpful and made a strong effort to ensure everything was satisfactory. "
" Nice professional staff, made the whole process seamless and uncomplicated, explained everything clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CONOR - 11 July 2022
" Again, no money back even though I brought the car back very early. That's crooked practice as far as I'm concerned. "
" Like all companies nowadays, they're virtually impossible to contact but the experience was good nonetheless. The only thing I wasn't happy about was that there was no money back even though I brought the car back weeks before it was due. The deal was good but if you get the car back early, then you can hire it out to others, so that's crooked practice. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DARREN - 08 July 2022
" Costumer services very bad, cost me a fortune in phone calls and time and could not do planned trips "
" Key fob failed to work, could not open the car, after arrival "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by BRENDAN - 05 July 2022
" Computer system appeared to freeze in Budget / Marseille airport office while I was collecting the car. Collection took nearly 45 minutes and nobody seemed able to correct the problem. Lots of staff there but everybody was perplexed by the problem "
" Computer system appeared to freeze in Budget / Marseille airport office while I was collecting the car. Collection took nearly 45 minutes and nobody seemed able to correct the problem. Lots of staff there but everybody was perplexed by the problem "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SIMON - 05 July 2022
" Happy with the rental experience and car "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 03 July 2022
" Satisfactory and efficient "
" Satisfactory overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by DAVID - 02 July 2022
" Prices have increased but overall a good broker experience "
" Overall a much better experience than my previous booking. New car with low mileage and only issue was inside was a bit dirty on back door "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by JOHN - 29 June 2022
" Very happy overall "
" Very satisfied overall. Would have expected more information at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KEVIN - 28 June 2022
" Good value and everything was as described when booking. "
" Friendly, efficient, and simple to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by KEVIN - 28 June 2022
" Good value and everything was as described when booking. "
" Friendly, efficient, and simple to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by MARK - 28 June 2022
" Excellent service when i arrived to pick up my car, staff member i think his name as Amir? was particularly helpful and sourced a better car than i anticipated. its was swift and quick transaction. "
" Excellent service when i arrived to pick up my car, staff member i think his name as Amir? was particularly helpful and sourced a better car than i anticipated. its was swift and quick transaction. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by OWEN - 27 June 2022
" . "
" Lovely car to drive, we were very comfortable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALAN - 26 June 2022
" I use autoeurope all the time. Excellent booking platform and have always been very helpful when I've had a query "
" Perfect- all very smooth and efficient. A bit more expensive than previously. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by LARRY - 25 June 2022
" Customer service was excellent "
" Experience was very good and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RODEZ, FR - Reviewed by GERARD - 23 June 2022
" Overall good "
" Pleasant, helpful staff. Easy to deal with, efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 22 June 2022
" Satisfied "
" It took a very long time,an hour standing in the queue to get to talk to the agent but the agent was very efficient. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by LIAM - 20 June 2022
" Generally very good. "
" Just one issue. Sixt did not email the hire contract to to my email address after signing, as promised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 17 June 2022
" car hire pricing is far too high "
" prices are an issue currently "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by THOMAS - 15 June 2022
" As above. "
" When we picked up the car the person at the Herts desk asked if we wanted excess insurance to cover the first 1700 euro of any damage. I told her that I has paid this to Auto Europe and did not take up her offer. Can you explain how this insurance would work as I thought I was fully covered and would not have to pay any excess on my credit card and then claim it back. Rewards Tom. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANNEMARIE - 15 June 2022
" Great experience "
" Easy pick up (apart from long queues) and easy drop off. Helpful staff and car in excellent condition "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by AIDEN - 14 June 2022
" Very helpful check in. "
" Tres Bien "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEAN - 12 June 2022
" I have been overcharged of 15.35€ by Avis, i did show them the AutoEurope voucher showing that the one Way fee is included in the rate, but they didn't want to understand and told me to ask AutoEurope for a refund. AutoEurope please can you do something here? "
" I have been overcharged of 15.35€ by Avis, i did show them the AutoEurope voucher showing that the one Way fee is included in the rate, but they didn't want to understand and told me to ask AutoEurope for a refund. AutoEurope please can you do something here? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by PAUL - 10 June 2022
" I am not disappointed with Auto Europe however I would like some response regarding how to safe guard this experience from happening again. "
" I booked what I understood was an estate car (Ford Focus Estate or Similar) so as we could fit our buggy and luggage (2 medium suitcases). The car we were given was a Citron C4, a hatchback with a sloping roofline thus making the boot very small. We could only fit one suitcase or the buggy! We were told this was not the problem of Hertz as this was the class of car we had booked. I took out our booking information to show the gentleman and he said, "all Hertz see is a class D car and that is what we have been given, if we want a bigger car it will be a minivan and will be €180 per day extra". Prior to this the Hertz agent did attempt to up sell me with their insurance excess cover in a dishonest fashion. He kept insisting that it was included with the payment of the child car seats and I just needed to initial "here & here". When I quizzed him on the price he just said that I did not understand and that it was more beneficial to me etc. I did not understand. It was not included; it was extra. Finally, to move forward I had to tell him that I worked for the insurance company and that I understood fully. (I pay an annual premium for excess cover through another provider). I asked to speak with the manager (a lady, we were told). We were told she was too busy and could not speak to us. At the time there was only us and one other customer in the Hertz building. Despite pushing the point it was obvious they were going to do nothing for us as we did not book directly through Hertz. To add insult to injury the child car seat and booster seat they gave us were absolutely filthy! They did show us a different child car seat which was even dirtier! My wife travelled in a taxi with our second bag and buggy whilst I drove the children and one medium sized suitcase. My wife's taxi to Saint Remi cost €130 and the return trip cost €145 – Thus costing us an extra €275 not to mention the stress to get to our holiday destination. Pre pandemic I had a similar experience with GOLDCAR in Marseille and that is why this time I chose to pay more and go with Hertz, fool on me! It is these types of experiences that give the car hire industry a bad name in France. I regularly hire cars in Spain and the UK and have generally had a pleasant experience. Over the years I have only hired 4 cars in France (Hertz, Gold Car, Enterprise & Hertz) and the systematic attempts to upsell at the counter (mainly regarding insurance – i.e. on two occasions telling me that there was no insurance third party or otherwise!!) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by IRIS - 10 June 2022
" The only issue was that I was initially given a two door car instead of one with four doors which had been ordered. This was rectified with little delay. "
" The only issue was that the first car given had only two doors when a four door car had been requested. This was rectified with little delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SHEELAGH - 03 June 2022
" Loved the Toyota Corolla hybrid automatic- Will make it my next car! "
" V satisfactory but expensive! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANNE - 02 June 2022
" Great company to deal with, would highly recommend "
" Great service in MRS, lovely guy checked us in and got the car I booked! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NEIL - 01 June 2022
" Generally satisfied "
" Pick up was fine. Very pleasant girl( Morgan?). Drop off at Nice was awful- really difficult to find return parking, 5/6 floor on multistorey. Nothing in our documentation to tell us that. When finally parked, found key dropbox "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by PETER - 25 May 2022
" Hire better people. Never renting from Budget at Nice again. "
" Very unhelpful agent at Nice counter. What an awful "welcome to Nice" experience! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NANTES, FR - Reviewed by EDDY - 06 May 2022
" Use auto europe for many years. Could do with some discount after many rental and never any ossues "
" No problem, just a bit expensive "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by DAVID - 04 May 2022
" easy to do "
" Nice staff "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by IRIS - 30 April 2022
" There needs to be more transparency in relation to insurance so as customers can budget appropriately and are not hit with additional costs when collecting car. "
" I ended up having to pay approximately 200 for insurance as Goldcar said insurance already paid when booking car was not full cover. They also did not include Tax in quote for insurance on collecting car ie 128.88 rather than the 154.66 deducted. Expected a four door car and a step up from Fiat 500. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LA ROCHELLE, FR - Reviewed by MARIE-JEANNE - 25 April 2022
" same as above "
" simple an efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by MAURA - 22 April 2022
" Quick and easy to return. "
" Very efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HENRY - 21 April 2022
" See above. Have further booking for June and will expect a better experience. Perhaps free upgrade in light of my experience would be justified ! You will note I have used your services on many occasions (with generally good results) over the years. "
" - took nearly hour in reception Q (no staff), not good enough. - cost of second driver too expensive long with upgrade. - car not fully cleaned. Used coffee between front seats. Back window unwashed. Not all scratches recorded on reception notice. Had to seek assistance of car park attendant (very polite/helpful) which caused further delays. - on return had to park & leave car without usual check in. Not satisfactory, want reassurance that no hidden charges will ensue. In fairness did receive final sign off email but not the same. - overall experience disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LA ROCHELLE, FR - Reviewed by MICHAEL - 19 April 2022
" Good car and good people! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - 13 April 2022
" Easy booking procedure. Cancellation up to 48h before pickup is excellent. "
" Good company. Good service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHEAL P - 12 April 2022
" Had cancelled initially with Autoeurope but re-booked when Hertz offer came on stream. I have mostly used Autoeurope and hope to do so again. "
" Hertz had special offer which I availed of, very pleased as car hire is ridiculously expensive in Carcassonne since covid. Excellent service at Hertz desk. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DEREK - 12 April 2022
" Very poor service when trying to recover duplicate charges. Either very little feedback or totally unresponsive. Over €500 out of pocket for 3 months and still no resolution. Plenty of competitors out there with genuine customer service "
" Reserved car was unavailable so we agreed to take 2 smaller cars overnight and return next day to pick up 9 seater. Have since been charged for both rentals and after 3 months and 2 credit notes still no refund. Worst car hire experience ever! Beware "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOURS, FR - Reviewed by JOHN - 09 April 2022
" Avis staff in Tour v efficient "
" Lovely friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 05 April 2022
" I like dealing with Europcar but this was my first disappointment "
" Car broke down 2 days into the rental. Battery needed to be jumped. I'm guessing it wasn't the first time either as all the clocks, dates, etc had to be set on collection so it looked as if the battery problem had happened previously. In fairness the rescue service arrived within 90 mins but this shouldn't happen "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by TARA - 28 March 2022
" Very good experience "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CIARAN - 25 March 2022
" Went well despite pre damage not being noted on rental documentation handed to me. "
" Damage on car at pick up not recorded on issued rental documents. Notified counter staff. They just said take pictures. Not comfortable with this approach. There were a couple of substantial damages not noted. They recorded this at the rental desk ok. And all was fine when I left the car back.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by JAMES - 21 March 2022
" Very Good "
" The experience was very good and the only query we would have is that having taken the extra insurance cover out through the booking with Auto Europe that this is not allowed for or notified to Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 21 March 2022
" Overall great experience "
" Overall great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by MARY - 18 March 2022
" Generally very good. Staff willing to include additional marks I saw on the vehicle. Offered upgrade at very good price. Not pushy about taking on additional insurance. "
" Helpful staff Good price Only problem was difficulty in finding entrance to drop off garage. Drove around for 30 minutes trying to find it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
NICE, FR - Reviewed by ROBERT - 15 March 2022
" The car smelled of smoke and after a week was still terrible "
" The car smelled of smoke and after a week was still terrible "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by DECLAN - 14 March 2022
" Have been using autoeuroep for yuears, so good "
" Good, The usual issues with them trying to sell very expensive insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by FERGUS - 07 March 2022
" As usual, arrangements were fine. Everything was as expected. "
" They're cheap. Not sufficient Counte staff to provide a rapid service. Car, Fiat 500, was clean (except for windscreen). Auto Stop/Start did not work from the start. It took me a while to work out what the warning light was for. I reported this on return. Otherwise fine. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LYON, FR - Reviewed by RONAN - 01 March 2022
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by PHILIP - 21 February 2022
" The opposite will happen. I will recommend people do not use your services "
" My flight was cancelled and you refused a refund or a credit note or any sort of compensation. I am blacklisting your organisation and will ensure none of my associates all of whom are international travllers never use your service. Philip byrne "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by MICHAEL - 25 January 2022
" I have learned a lesson "
" I asked for snow chains for a CITROEN C3, I was told that for an extra €75 I could up grade the car however the new car cost was €140, I said nothing and signed. I left the car back with little fuel, I was charged €19 for refueling (happy with this) however I was charged €3.24 per litre then 20% VAT, total cost €174 to fill tank. Why not charge €20 a litre!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALAN - 16 January 2022
" Winter tyres / snow chains should be an option to select on your website. Should be clearer that the excess insurance through your website isn't with the car rental company. "
" I have not received a receipt for my recent rental. I have extra charges applied but don't know what for? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NICE, FR - Reviewed by CAOIMHIN - 10 January 2022
" Changed my original 18day booking to 8 days but the price stayed more or less the same. "
" Overall a very good experience, but car hire in Nice gas become quite expensive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - 06 January 2022
" Always happy with Auto Europe. Great to be able to change bookings up to 48h in advance. "
" Reliable company. Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAY - 30 December 2021
" good hire "
" good and efficient overall experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LYON, FR - Reviewed by JEREMY - 29 November 2021
" X "
" Can you please send me a full summary of the costs associated with this car. I was originally charged €187.58 and then an extra €418.42. Can you please explain all these charges and a full breakdown. I was of the understanding that the total was €491.76 including all extra insurance cover. I would appreciate a full explanation and breakdown asap. I have found it impossible to get help from anyone in euroocar "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by MARY J - 04 November 2021
" A straight forward exercise. The car was well [prepared and properly cleaned, the staff on site were courteous, professional and very patient. A very good experience on our part. The staff are a great credit to your organisation. "
" The welcome from the young lady when we arrived to collect the car was warm and helpful. The young man who accepted the car on return was extremely courteous and very professional. The Team at your Marseille depot are first class in our experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAOIMHIN - 03 November 2021
" Interior of car was unacceptable, I would have brought it back but couldn't be bothered with the time and hassle. It makes a total mockery of the promise that cars are thoroughly cleaned between clients- it makes autoeurope's assurances look ridiculous- you cannot afford to look ridiculous! "
" Interior of car was filthy. A melted sweet left in central cubby left my toll tag covered in sticky goo which got all over my fingers when I held it up at the toll barrier in Nice on the A8. The rest of the interior was covered in dog hairs- I had to take the car to a car wash centre in Menton and use the coin operated car vac to clean it out -it took 4 goes of the car vac to remove as much of the dog hairs as possible. Also being charged €10 per day do drive across the border into Italy or Monaco was an unwelcome sursurprise which I have never encountered before in the last 20 years of renting cars in Nice. Monaco isn't even a proper country ffs. Also the contract for the previous renters was still in the glove box, it's probably still there. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by GEORGE - 02 November 2021
" Keep up your great friendly and efficient work. I will be back. "
" Very friendly person at registration. Everything was explained in nice simple language. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CATHAL - 01 November 2021
" Ist gear tends to be jumpy, which explains the minor paint graze. The staff person told me there was slight damage on the soft bumper part but I could not see it. She was very pleasant and efficient and I accepted the situation but feel hard done by. "
" Staff verY very good. However, I had a minor scratch which I reported and was told there was a charge of about €800. To me that was excessive so will probably not uuse Auto Europe again "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MATT - 29 October 2021
" Efficient and friendly "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DEREK - 28 October 2021
" Easy and efficient service "
" Very good car provided. Only small quibble was that the windscreen washer fluid was almost empty when car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DENISE - 27 October 2021
" Overall excellent.. just short staffed on the arrival desk .. "
" Whole experience was good .. my only issue that there were only two staff members at pickup and a very long queue .. maybe it'd be an idea to put one extra member of staff on.. Returning the car was an absolute pleasure .. the young man who took the keys checked the fuel .. it was half full .. he went over the car to make sure nothing was left and then went beyond good service and he check my terminal and flight and directed me .. your customer service is excellent.. I will be back in Paris on 14th and I'll be renting from you again !! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PATRICK - 18 October 2021
" Please read my previous comments on europcar "
" I booked an economy car for the five weeks of my trip, the example given on the website was a Citroën C3. The car I received was a Fiat panda. After used the car for five weeks, I cannot find one good feature apart from ease of parking. It was the worst rental car in economy class that I have ever received. The fiat panda should not be in the same class as the Citroën C3. I will be reluctant to use europcar for future bookings unless I can be assured of the car supplied matching the website example. Regards Paddy Sexton "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NANTES, FR - Reviewed by PAUL - 17 October 2021
" Enjoyable "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 17 October 2021
" Overall, experience was very positive "
" Drop off .... Should have more staff. Agents trying to check in cars and also organise "parking " for incoming cars ( arrivals for drop off ). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 13 October 2021
" Very good "
" Car was dusty on the inside and not properly cleaned outside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by DENIS - 06 October 2021
" Car was fine . The registration process was torture!! I always get the feeling that car hire companies cannot wait to get an opportunity to catch you out for more money or find some issue on return. However I didn't have any issues on return "
" Car was perfect. Tried to pre register my details but site did not allow me. Took nearly 1 hour to Q and get processed. Too long where all my documents were in order "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERARD - 06 October 2021
" This was a very good experience "
" I would like to complement the Lady we hired the car from in Nice station she was most helpful and efficient and we hope to use this station again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MARY - 04 October 2021
" Autoeurope were as helpful as possible with the above problem...however, you could not organise an extension of this rental for us...perhaps this is something you should/could look into in order to provide a seamless extension for the client. "
" Overall very good. Just a few points: firstly the key for the car was in very bad condition, with 2 buttons missing...making it difficult to use. Secondly we tried to extend the duration of this rental and it was NOT an easy or good experience dealing with Europcar by phone...and the cost was €150 more expensive than returning the car and taking out a new car through Autoeurope...which was extremely inconvenient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LYON, FR - Reviewed by ALYSON - 04 October 2021
" Overall very good. "
" A long delay in queue while waiting to pick up car but counter service was very good and efficient. Return of vehicle was a very smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 04 October 2021
" Ok but dear "
" Counter service was slow Car was a bit tired "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by ALDAGH - 30 September 2021
" I am hassled about no communication on my deposit refund. It is a whopping €800 and I'm still waiting for it. Really poor communication and I can't reach anyone in Customer Service. "
" Very good - apart from getting my €800 refund. Still waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EILEEN - 30 September 2021
" Pleasant staff and efficient service "
" Ease of checking in and picking up the card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 29 September 2021
" Pick up: appalling Drop off: excellent "
" Bad: 50 minutes in queue (having already paid). Exorbitant basic insurance cost was an extra. Good: very efficient drop off. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by RAY - 25 September 2021
" Overall good. "
" Good experience overall. A little more expensive than usual... even for the time of year. When I received the car I was told that it was in perfect condition. However, there were some deep scratches on the front bumper. I took a photo of these and there was no problem with the drop off. In fact, the person who took back the car said that on his file the scratches on the bumper were indicated. Record keeping? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by LUC - 24 September 2021
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ILINKA. - 23 September 2021
" I like Europe car very much "
" Great services frienfly and hrlpull staffs at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PAUL - 22 September 2021
" Disappointed about being charged for full tank of petrol!! Otherwise good.. "
" We were charged for a full tank of petrol even though it was filled up the day before, and only used a very small amount getting to the airport from a campsite that was 1 hour away. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by TERRY - 22 September 2021
" I don't believe the concept of Customer Service exists within Auto Europe. The attitude is Take it or Leave it. "
" I reserved an Opel Insignia, when I arrived I was offered what I described as a large van. I am aware you do not always get the car you reserved, but are offered something similar, this could not be more different. When I refused to take it I was offered a Ford Fiesta, which could not take 2 cases in the boot. When I asked for a refund as this was a much smaller car I was refused as I did not take the VAN "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by ELEANOR - 15 September 2021
" no problem with the car hire. Car was just right for our needs "
" no problem with the service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KEITH - 15 September 2021
" Good value rental, clean car and helpful staff in Bordeaux "
" Despite all the negative reviews I have seen for some of the Goldcar's offices, I found the counter staff in Bordeaux very helpful. They were informative about the additional insurance and mileage options available to me but not overly pushy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOSEPH - 13 September 2021
" The service was great but the price we paid is still a major issue for us "
" Although the car & service were good we were SHOCKED & deeply disappointed at the price of hiring it - over twice the price we paid in 2019 for exactly the same period.( eu845 compared to 346) Left a bad taste in our mouths for the entire holiday "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NIKOLAOS - 11 September 2021
" All good "
" there was a big delay to get the car I still have not received the contract or the invoice promised to be sent by e-mail "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AJACCIO, FR - Reviewed by ANNETTE - 10 September 2021
" Overall very happy "
" no window washing fluid in car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DOMHNALL - 03 September 2021
" See 3 above re points I was unhappy with "
" Desk difficult to find in nice airport as sign posting is poor. i was given no instruction in the use of the car, i.e. where to find the light switch ( it was late at night when I picked up car- this was dangerous). The instruction book for car was in French and all dashboard instructions were in German, consequently I had difficulty using the cruise control, navigation system or interpreting a warning sign which appeared. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by IVAN - 31 August 2021
" Even though we arrived in time to pick up the car, due to long delays at the counter we ended up being charged an out of hours fee. Also a car hire company closing at 1630hrs on a Saturday in August at Lyon airport seems ridiculous. "
" On returning home we discovered a charge of €25 for out of hours service was made against our credit card. We had booked to pick up the car at 1630hrs and although we were in their queue way before 1630hrs, due to long delays at the Europcar counter we didn't actually get the car until 1649hrs, according to their records. Two of their three staff actually left at 1630hrs much to the amazement of all of us in the queue, which left one gentleman to deal with the queue. It seems unfair that we are charged due to their inefficiency. They should not accept a booking for a pick up at 1630hrs if they don't have enough staff to process the pick up. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by AIDAN - 30 August 2021
" better than the competition - but still a bit expensive "
" Excellent Service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHERBOURG, FR - Reviewed by XAVIER - 28 August 2021
" Bonne expérience "
" Difficultés pour trouver la zone de drop off à la gare de Grenoble. Aucun panneaux et même après avoir récupéré les coordonnées GPS au bureau, ce n'était pas facile à trouver... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by BRENDAN - 25 August 2021
" Auto Euope is my first option for car hire "
" Marseille collection & drop óff processes not very clear and a bit chaotic "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GERARD - 20 August 2021
" After a flight all you want is to pick up your rental car and go. All that was needed was a sign indicating the alternative pick up point, or an apology when I finally found it . I will try to avoid your company in the future. "
" The counter indicated for pick-up was closed, with no signage as to the alternative. With laughter an employee of another rental company told us where to go, seemly this happens regularly. When I finally found the counter, tired and disgruntled I was treated with thinly disguised contempt. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by ANTHONY - 19 August 2021
" National Car hire desk closed on arrival (Geneva French Side), incorrect opening times displayed on Autoeurope voucher. First in line next morning, Informed by National our car was rented to another customer, no cars left, family left stranded for two weeks in Geneva, We had to rent another car to get back to Geneva airport. and charged full price for two rentals. We demand a refund on the first rental. Terrible stressful experience. "
" Car hire desk closed on arrival, incorrect opening times displayed on autoeurope voucher. first in line next morning, Informed by National our car was rented to another customer, no cars left, family left stranded for two weeks in Geneva, We had to rent another car to get back to airport. Terrible experience and charged full price for two rentals. We demand a refund on the first rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by RAY - 15 August 2021
" Very positive overall experience will definitely be back again "
" Fast and efficient pick up service with very friendly staff. Nice upgrade on arrival, overall a very positive experience with Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by AINE - 14 August 2021
" Not enough staff at Avis Beauvais. "
" A huge queue of people waiting to pick up cars, 2 hours standing waiting. Terrible "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by LINDA - 09 August 2021
" I will be reporting autoeurope to asai as the car advertised was clearly not what I was offered "
" I ordered an estate/suv through autoeurope. In Bordeaux I was offered a 1 series bmw as Sixt had compact suv on their system. It was way too small so I was charged another 140 more for a bmw x2 which was still to small for my needs. Counter staff were rude. I tried to call autoeurop from France on the number provided on the contract but there was no reply. The outside of the car was dirty. The whole experience was very upsetting and I was left in tears by counter staff that should not be dealing with people face to face. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by ALAN - 17 July 2021
" Pretty good - apart from the upgrade issue "
" Was late collecting due to travel changes and my booked car wasn't available so forced to upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by CONOR - 30 October 2020
" As always a pleasure to deal with Alamo "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARIE - 20 October 2020
" Great - No hidden or unexpected charges "
" Great - No hidden or unexpected charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MICHELE - 01 October 2020
" previous rental 3 weeks ago still not commentented by AE "
" car not ready - fuel balance showin 3/4 ALL THE TIME - return parking FAR away "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by CLAUDIA - 22 September 2020
" Très bien ! "
" Très bien. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by JANE - 22 September 2020
" It was all perfect. The only thing to bear in mind is that the rental office is not in the station, so not to follow the signs in the station saying "location de voiture" or car rental. "
" I have given a low mark to question 2 " how likely I am to recommend Alamo" as I do not care which rental company I use. As far as I'm concerned, they're all the same. My only criteria are 1. price 2. Opening hours of the rental office (where relevant) 3.. location of where I collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CLAIRE - 14 September 2020
" There was a scratch on the car on my return. €1500 was deducted from my Visa card and 2 weeks later NOTHING has been done. I am very UNHAPPY to have not received a report "
" There was a scratch on the car on my return. €1500 was deducted from my Visa card and 2 weeks later NOTHING has been done. I am very UNHAPPY to have not received a report "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDMUND - 19 August 2020
" we had full insurance with autoeurope and our car was damaged in a carpark autoeurope is showing reluctance to pay the amount is approx 450 euro "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 17 August 2020
" I had hired thd car for 11 days but had to give it back after 4 days due to death in the family and no partial refund was available unfortunetly. "
" Staff were good to deal with. The car was as ordered but it did not have any water in it for the wipers. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by JUAN DIEGO - 16 August 2020
" It was very good rental experience. The car was great as expected, only one thing to improve upgrading GPS software! "
" Excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VINCENT - 30 July 2020
" Overall excellent "
" It was not at all obvious where the desk location was at Nice airport. That was the only drawback. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CIARAN - 16 July 2020
" See comments a ove "
" Staff great on pickup and drop off. I should have chosen Key n Go , so that was done at counter. Your booking form wording on this read like it was optional. You might want to review that. Car had some dents and paintwork damage on pickup not called out, interior was brilliant - super clean. Car performed great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by SEAN - 13 July 2020
" No complaints. "
" Friendly, helpful and efficient service. Very good value compared to all the other operators. An added bonus was that there was no queue for the Enterprise desk in Nice Airport, while there were long queues for other rental agents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAOIMHIN - 10 July 2020
" I'm glad I booked it when I did - about 4 weeks in advance as the prices increased dramatically soon after, there seems to be a serious supply issue in NCE with vast amounts of empty spaces in all the rental car parking areas. "
" Given a brand new Ford kuga which was an upgrade on category booked. Overall a very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ALAN - 18 April 2020
" Dear sir madam, Due to the Covid lockdown I was unable to travel last week. I totally forgot to cancel the reservation. Is there any way I can get some of the cost refunded as the car was not used. Regards Alan Foley "
" Dear sir madam, Due to the Covid lockdown I was unable to travel last week. I totally forgot to cancel the reservation. Is there any way I can get some of the cost refunded as the car was not used. Regards Alan Foley "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by DECLAN - 04 April 2020
" Staff were amazing after sales couldn't do enough "
" Staff were amazing after sales couldn't do enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by TIM - 20 March 2020
" Pleasant staff at the counter on arrival and check in was no problem. offered a choice of cars. Thorough inspection of car for any bumps in advance of leaving and no issue on return. Refund of holding deposit to my bank account within 2 days. Very good and satisfying experience "
" Pleasent staff at the counter on arrival and check in was no problem. offered a choice of cars. Thorough inspection of car for any bumps in advance of leaving and no issue on return. Refund of holding deposit to my bank account within 2 days. Very good and satisfying experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 05 March 2020
" OK "
" OK "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PATRICK TIM - 02 March 2020
" Very efficient service "
" As a regular customer of Europcar would appreciate a loyalty upgrade "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SEAN - 27 February 2020
" Everything as expected, no suprises and entire process was smooth and faultless "
" First experience with sixt and found them to be very efficient. Car was great and staff were polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOHN - 26 February 2020
" Good all round positive experience "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by VINCENT - 23 February 2020
" Again the car should have been checked a lot better "
" The cigarette lighter did not work.So I had problems charging my GPS. The inside of the windscreen was v dirty. I have to buy a cleaning spray. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NANTES, FR - Reviewed by ANTHONY - 22 February 2020
" Efficient and fast collection and drop off by courteous staff. "
" Car was recorded as having items of damage when collected. After inspected this had increased to 8 including substantial damage to one of the under door sills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 19 February 2020
" Very good service "
" Thank you everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by FRANCIS - 11 February 2020
" Stress free car hire with firefly. Previous VERY bad experience with gold car. Maybe drop them from your site??? "
" Long walk to the office/pick up point. No baggage trollies near office for return journey from office to terminal. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LYON, FR - Reviewed by EAMONN - 11 February 2020
" Overall no significant issues but see above comments "
" Car provided a Renault Captur is significantly smaller than advertised similar Opel Crossland, there was no dedicated drop off staff, had to join queue with collections, eventually just leaving the key without any proper car handover or inspection, not ideal and could result in disputes.... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LYON, FR - Reviewed by CONOR - 11 February 2020
" Again, nothing much to say about it. Just hassle free and efficient. "
" There were no hitches and the speed of the service was very impressive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CAROLE - 11 February 2020
" That's what we all want ,quick collection,car in good condition ,quick and smooth return .We got that this time . "
" V good.We found the return experience with your staff member checking our car outside straight away really helpful and made it all v smooth. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by OLIVER - 05 February 2020
" Ease at pick up and drop off "
" Very good no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RONAN - 03 February 2020
" My experience with Rentscape could not be any worse. My experience with Autoeurope will very much depend on how my complaint is dealt with and whether I get a full refund for a car that I never received. I am a regular user of AutoEurope but will not use this site again if I do not get satisfaction in this regard.................. "
" Rentscape were extremely slow and completely disorganised and after nearly 2 hours in their office they did not have the car that had been reserved and were unable to offer a viable alternative. We (group of 8) had to return to the other Rental providers and try to find an alternative vehicle, which we eventually did at more than 3 times the booked price. I have sought a refund from Autoeurope for the original booking but have not heard anything back 6 days later. I am extremely annoyed and seriously out of pocket !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by KEVIN - 03 February 2020
" I tried to get another driver on the car over the phone. This proved impossible and an absolute waste of time and infuriating. "
" I have been charged an extra 20 euros on my credit card Un notified and unauthorised Can somebody explain this to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALAN - 01 February 2020
" Booked with auto Europe but followed up with call to enterprise to ensure the vehicle would be big enough as we had 7 adults travelling and wanted to ensure we could book snow chains . Enterprise were very accomodating and car was perfect. "
" They were very helpful. Very quick and the vehicle exceeded expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by EMANUEL - 31 January 2020
" Will hire again "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IGOR - 25 January 2020
" I received the email not allowing me to travel to Andorra where was my destination so I couldn't rent the car and the money was taken from my credit card. I've sent email and I didn't receive any response yet . "
" I received the email not allowing me to travel to Andorra where was my destination so I couldn't rent the car and the money was taken from my credit card. I've sent email and I didn't receive any response yet . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by GARY - 23 January 2020
" Excellent service always "
" Enterprise would be my first choice. Hassle free and only a 250 credit card deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GEORGINA - 10 January 2020
" Car needed a service and I mentioned it to the agent and he took note. "
" Staff at both pick up and drop off had very good english and were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by FIACHRA - 10 January 2020
" All previous rentals via Autoeurope were great but our unfortunately and expensive experience with Sixt had changed our view. "
" We had to exchange the 1st car after a few days - no 5th gear - hence unsafe to drive. Had to drive 120km and back and loose half a day of holidays to replace the car. 2nd car was fine. Now Sixt have charged us 116 Euro because we did not return the 1st car with a full tank. Totally unacceptable that they gave us an car unsuitable to drive and then charge us because we did not return this car with a full tank. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LYON, FR - Reviewed by MATTHEW - 07 January 2020
" Staff very personal and engaging. "
" Efficient in both hiring and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by BENOIT - 06 January 2020
" Ok Price/quality "
" ok but the need to more clean inside "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by MANUEL - 05 January 2020
" Xxx "
" There was only one person at the Avis desk to deal with customers. I Waited 1 hour to get the car "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BEAUVAIS, FR - Reviewed by MIKAËL - 04 January 2020
" The car provided was excellent. Absolutely delighted with the overall experience "
" Very professional. Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SYLVAIN - 02 January 2020
" really no issue. I booked way in advance and all went very smoothly "
" I will communicate directly with them as they have asked me to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by STEPHANE - 01 January 2020
" Very positive. Would definately use the service of Autoeurope and Sixt again "
" Very professional and helpful. Staff was friendly and explained everything in detail. Also got a nice upgrade and free additional driver which was a bonus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ISABELLE - 30 December 2019
" Will use that company again. "
" I was upgraded to a bigger car at no extra cost. Brand new car. Was delighted with that Renault Capture. Will be travelling in January again and would love to get the same car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ELEONORE - 29 December 2019
" super friendly and helpful staff at reception "
" super friendly and helpful staff at reception "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BRIAN - 22 December 2019
" I never had any problem with Auto Europe in the past. I am very unhappy that they involved Rentscape. I would like this matter investigated and I await your reply with interest. Yours sincerely, Brian O'Dwyer. "
" I received a speeding fine for 45 euro. Rentscape added an administration fee of 49.50 euro to my bill. As a result of an accident en route to Nantes, I was caught in a major traffic jam. I left the petrol tank at 4/8. This was checked and agreed on. It required 25 litres approximately which costs 40 euro. Rentscape charged me 149.40 euro, made up of 104.40 euro for petrol and 45 euro for labour costs. This is outrageous behaviour "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MOHAMED - 19 December 2019
" Perfect "
" Excellent service, well done guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by JOSY - 16 December 2019
" Very satisfied, about the professionalism, and the overall experience, and will probably use auto Europe next septembre again if the price is right . Thank you "
" Very professional at the counter , didn't try to sell me anything I didn't want , nice manners and very courteous, overall very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMES - 04 December 2019
" Been using Auto Europe for years and this was the first time a car caused a real problem while driving. I know that it's not AE's fault but perhaps you can follow it up. Wiping the wing mirrors and the inside windscreen isn't a big job while cleaning the car but what is a tourist supposed to do? Take a clean shirt out of his weekend bag??? "
" The guy behind the counter spent a lot of time trying to upsell, a bigger car, more insurance....... The car was clean except for two areas which was a major problem once I joined evening rush hour traffic. The side mirrors were filthy making it quite difficult to change lanes etc. There was a greasy film on the inside of the windscreen making seeing more difficult in the evening traffic. It was dark when I picked up the car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by DAVID - 27 November 2019
" Xx "
" Xx "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by THOMAS - 20 November 2019
" Take detailed photos of any damage at pick-up "
" Tried to charge for pre existing damage.. Do they bother to update their records from hire to hire? Luckily, I had photos... "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETER - 17 November 2019
" I was waiting for more than a day for confirmation of my booking, and I had to e-mail twice. "
" Every other car rental company that I have dealt with give you a car diagram that marks where there is damage already on the car prior to your rental. Europcar just write down where there is damage, and this is only in French language. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SANDRA PHILOMENA - 16 November 2019
" Auto Europe provides this organization with clients. However a google search will show the no of complaints online for Toulouse airport staff at firefly. You shouldn't be doing business with this organization. "
" We were left waiting in the rain for 20 mins as there was no one in the cabin at the airport. Then two staff drove in. Refused to give us the car as it was 5 mins before our booked time. Really really rude manager Anthony We were told there was no damage and we believed them. It was lashing and it turns out there were some scratches on the underside of the rear bumper on return. We had to pay €250. Robbery. Rude and sneaky. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by SEAN - 07 November 2019
" No problems, "
" Friendly helpful staff at Avis, Nice Airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by DAVID - 07 November 2019
" STRAIGHTFORWARD AND QUICK "
" FRIENDLY STRAIGHTFORWARD AND QUICK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CATHERINE - 06 November 2019
" Excellent prices "
" Difficult to find a space to park the car on return. Otherwise all ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KIERAN - 06 November 2019
" Overall experience was good "
" Vehicle needed a wah and the interior clean cloud have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CAOIMHIN - 05 November 2019
" I have used auto Europe for nearly all my car hire needs and have never had a problem up to 4 times a year for many years now "
" The car had extensive cosmetic bodywork damage, far too numerous to document on tiny diagram and not all of it recorded. On return a feeble attempt to blame me for one scratch out of dozens was resisted but I disliked the general attitude. Had I taken out expensive excess protection to then be handed a car in such condition( I have plenty of photos) I would have been furious and would have felt cheated. Cosmetic issues aside the vehicle was very comfortable and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 2
BORDEAUX, FR - Reviewed by BARRY - 02 November 2019
" Good comparison site. "
" Car was returned as per contract. I was charged for additional days rental and a late return. I contacted Hertz, so far no reply. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROSEMARIE - 31 October 2019
" as above. good value, good car hire merchants. "
" grand - quick in and out. Nice car, convenient location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by FIACHRA - 30 October 2019
" booking process good but totally undermined by the under powered ( Yaris) car we were given. "
" Booking process was very efficient but the car we received was so low powered (a Yaris) it made driving rather uncomfortable on the motorways "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by DENIS - 30 October 2019
" All went according to plan "
" All went according to plan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEORGE - 30 October 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 29 October 2019
" The car had a few dents on the body work and alloy wheel damage. However it worked well for us. "
" Experience with FireFly was good. Friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by CEARBHALL - 29 October 2019
" No problems and excellent car. "
" Very good car hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by GERALD - 29 October 2019
" No more comment "
" Collection and drop-off were very fast and efficient. Fastest ever in ten years renting cars at Biarritz-Pays Basque airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANDREW - 28 October 2019
" Everything went smoothly "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TONY - 24 October 2019
" Auto Europe is always my first port of call when renting a car. The website is easy to navigate, the choice of cars offered is extensive and the prices are keen. "
" The price for my rental was very reasonable and the customer service was excellent as always. Alamo's staff at Nice Airport were helpful, professional and personable and are a credit to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DELPHINE - 24 October 2019
" very pleasant, however vehicle had not been cleaned ( exterior) when I took it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by PATRICK - 24 October 2019
" overall very good "
" overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARY - 22 October 2019
" Website easy to use and offers good prices "
" Staff very helpful and friendly. Good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORCAN - 22 October 2019
" I booked Europcar this time because they were offering a promotion. The next time I will go back to the other company's which gave me a better service and car, and not necessarily the cheapest. "
" Compared to cars that I have rented from other companys I found this one the worst from the point of view of the condition of the body work and high mileage with the engine being sluggish. A lot of scrapes and dents, there was no check beforehand, no diagram indicating where the damage was. This worried me that I might be accused of causing the damage. I wasn't and I took photos. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by BARRY - 18 October 2019
" Easy enough, although nothing exceptional about the experience. However I would definitely recommend. "
" Counter experience was very good, very efficient and friendly staff. Collection of the car was super easy as was drop off. Both times the staf were excellent. The car was spotless and performed perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by DENIS - 16 October 2019
" Great experience with Sixt and Auto Europe ! "
" The office in Biarritz was exceptionally professional ! Well done to all of them ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EUGEN - 10 October 2019
" Easy and logical. No further comment,................ ................. ........... "
" At the drop-off time all Budget staff went on strike, there was no one to talk to and hand over the vehicle. Additionally, the airport staff were out walking on the motorway, so that police was forced to block and divert the traffic. We nearly missed our flight "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by OLGA - 08 October 2019
" Always happy with autoeurope. "
" Counter clerk at Nice airport was not helpful, mean and she was pushing to my mother (who doesn't speak good english) extras, that were more than we paid for the car! ($700 dollars). My mom tried to reach me, but wifi was bad so she asked the clerk to provide her phone number so I could contact them directly, but she refused to do so. I found the number online, called (it was in the middle of the night here in the US) explained that my mom doesn't need any extras besides additional driver. She was still pushing extras and at the end of a day my mom was charged a bit more than 45 euros for an additional driver even though on the voucher it is clearly says that additional driver charge should not exceed 45 euros tax included. I usually do not complain about minor issues, but this was a pretty bad experience and very stressful for my mother. Plus it took her more time to check out the car instead of enjoying her vacation. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 05 October 2019
" Auto Europe process excellent as usual. "
" All good. Counter staff were a bit pushy and not as helpful as they ought to be. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALAN - 01 October 2019
" Easy to book on line "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by MARGARET - 01 October 2019
" The booking system allows you easily to identify the most suitable contract for your hire period,and the company offering the best value.I am a regular client. "
" There was some difficulty initially about the car they had for me,but it took just a few minutes to sort out and the car provided was very suitable for my needs.The exterior was not very clean,perhaps because of the need to switch the vehicle quickly.The staff in Nantes airport are very good to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PERPIGNAN, FR - Reviewed by PATRICK TIM - 30 September 2019
" Happy with the service offered "
" While happy with the experience, we are regular users of Europcar and would expect to have our details on line. Also some form of loyalty programme in place for a good customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by RAJIV - 30 September 2019
" Smooth and all good ! "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by GERARD - 30 September 2019
" No issues "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALAN - 25 September 2019
" I will use Avis and Auto-Europe again. "
" Good price..car newish, and good condition..easy and efficient check-out and in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SEAN - 24 September 2019
" Good price, nice car but car rental desk needs to be improved "
" Europcar staff all go on lunch together and close for an hour so was waiting at the desk for them to come back and open up. Also there was a free staff member at the counter when they reopened but would not serve is as she only did returns. It took 90 mins from arrival to get the car so very unsatisfied with pick up "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOURDES, FR - Reviewed by SERGE - 24 September 2019
" We have used Auto Europe for many years now and have always been satisfied. "
" Hertz are a very professional efficient team. However we use Thrifty or Hertz as our preference but like everything else in Lourdes the cars are more expensive than other airports for the same car eg in Carcassonne "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by SAMUEL - 23 September 2019
" . "
" 1. Had to wait because the flight was early ???????????????????? 2. Would have liked to receive the car which we ordered. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRENDAN - 22 September 2019
" Easy booking good deals "
" Friendly staff easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by THOMAS - 17 September 2019
" the staff was very friendly and helpful "
" unfortunately we did not receive the car booked (Citroen C3) but a suzuki that felt much smaller "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TERRY - 17 September 2019
" Very unhappy with the treatment by staff at Marseille Airport. "
" My wife had a hip replacement, we know from experience sitting in a Peugeot is extremely uncomfortable, actually she found it painful. We were not offered a different car or an upgrade. We used the car very little during our visit. When we returned the car we were told the windscreen was cracked and I would have to pay for the repair, there was a tiny spot on the windscreen. As we had not used the car as we planned & drove slowly as my wife found it very uncomfortable I am 100% convinced this did not happen while I had the car. I checked the body of the car when I collected it, I did not look at tiny specs on the windscreen "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by JIM - 16 September 2019
" While I am generally happy with the service from Auto Europe, whom I have used many times; you need to improve your description of the location/direction of the Car-Rental company's desk.I.e. My voucher said " in Terminal", there are 3 of those in Mseille and the desk was actually in the car-rental Park out front !! "
" While it took clost to 1.5 hours from arriving at Budget, to driving away in the car, the office was air-cnditioned and there was a water cooler available. The car was a 2019 Cmax, in reasonable condition, with the external marks/scratches clearly marked on my rental form. However, there was quite a lot of caked-in dirt/marks on the rear upholstery, and the cover for the boot/luggage space was missing. Given teh wait we'd already had, I just got a staff member to note this on the rental form, rather thna wait to see if thye could locate the cover "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by MARK - 16 September 2019
" Haste free "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAUL - 16 September 2019
" Online service was good but service at point of collection was very poor. "
" Waiting times at pickup were suspicious. It was as if they wanted you to be in a rush to go so you would buy the additional assurance. Waiting time was 45mins and there were two people on the desk and only 4 customers ahead of us. Very poor. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOSEPH - 15 September 2019
" easy access & drop off at marseille airport. good service & value overall "
" Felt we got good value & the super cover gave us great peace of mind "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 15 September 2019
" Very friendly staff "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GERRY - 14 September 2019
" See previous report "
" When we went to collect the we were not satisfied with the receptionist "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by OLIVER - 13 September 2019
" Everything went so well & smoothly, We would certainly use them again "
" Very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEVIN - 12 September 2019
" Good service. "
" This is the second time I have used your service and have been happy with auto Europe. However the service from Alamo has been totally below what should be expected. On arrival the car we were to have had an engine warning light and the local staff still tried to get us to take it. I had to point out that with 2 small children I wasn't willing to risk a breakdown. They eventually got a second car that was filthy dirty and had marks all over it. They said they had not ho time to fix it. Not wanting to make to much trouble I took this car. I returned the car and the local office signed off and said they were happy with the car. Now today I have had 68e taken off my card for fuel. The car was practically full. I have had to show them the receipt I had for the car to attempt to get my.money refunded. This is totally unacceptable. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LA ROCHELLE, FR - Reviewed by TINO - 12 September 2019
" Appreciate the very competitive prices and conditions at Auto Europe. "
" Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by JACINTA - 08 September 2019
" I will recommend on basis of overall excellence though I will say that in my view are overpriced. "
" Europecar had always been my number one Choice! Excellent on all grounds, particularly having hsd very negative experience with a different group on one occasion. However, in the past couple of years I have found Europe car prices to be exhorbitant. Already this year I chose another company on one trip and was very satisfied. Saying that, I still prefer Europe car. However, on my next trip to corsica, i doubt that I will rent from Europe car at these prices. I have already sources local companies in Corsica. , "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PADRAIG - 06 September 2019
" I was more than double charged for no reason. This is theft. Return my funds immediately. This is not the first time AutoEurope has done this to me. Return my funds! "
" I was more than double charged for no reason. This is theft. Return my fund immediately. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by COLUM - 06 September 2019
" Great service - staff are highly proficient in English "
" Great service - staff are highly proficient in English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HUGH - 04 September 2019
" hfsdkfhlkshfasdlfpsadj "
" Over one hour wait at booking desk (1 clerk on duty). Further wait of 20-30 minutes to actually receive vehicle and sign off. Vendors need to look at Ryanair model to strip out archaic practices and increase efficiency. Unless you want to change an aspect of your prepaid booking, you should just produce your licence and authorize the preclearance for the excess and take the keys. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by RUTH - 03 September 2019
" OVERALL, STAFF WE DEAL WITH WERE LOVELY, GREAT VALUE, GOOD CAR, JUST A LITTLE FRUSTRATING WITH BEING UNABLE TO GET THE CAR 45MINUTES BEFORE WE HAD BOOKED IT FOR. "
" OUR PLANE LANDED AN HOUR EARLY AND UNFORTUNATELY THE CAR HIRE AT HERTZ WERE UNABLE TO GIVE US OUR CAR EARLY DUE TO 'A SYSTEM LOCK OUT' UNTIL THE TIME WE HAD BOOKED CAR FOR. THIS WAS VERY INCONVENIENT. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ILINKA - 01 September 2019
" tout etait parfait "
" perfection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by BRENDAN - 29 August 2019
" Very pleasant experience, "
" Very pleasant and friendly staff member on duty, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ELINOR - 28 August 2019
" Insurance wasnt available or visible on booking, it is offered when you are getting the car, which makes it more expensive. I would prefer to see and select all the options on booking so that I know the full price before I complete the transaction "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by STEPHANE - 27 August 2019
" smooth as always "
" great and fast service, nice to see relaxed and caring agent looking after us for an excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AILBE - 26 August 2019
" as above in Q3 "
" 2 issues to mention: (1) At the collection desk it was mayhem - big queue and no one to tell us to get a reference number from a kiosk, that was very confusing and a very long wait. But when we got to the desk, and after 1 hour, the lady was super nice and we were upgraded to a better car, much apprciated. (2) When we got to our car, I found a large mark on the rear bumber, this was not mention to me. Fortunatly I saw it and got a member of staff to make a not on our documentation. I also took a photo , with time-stamp. Everything else was perfect. Car was like new. Very comfy, great upgrade. Drop off was easy, the guy we met was friendly and patient. Usually at this point staff from all companies are rude and rushing customers - but not this time. Thanks !!! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 25 August 2019
" The previous renter was obviously a heavy smoker so the interior was not cleaned properly. The smell was absolutely horrific, I had to buy Fabreze and spray the interior of the car, as the foul smell was making me feel ill. "
" Not sure owing to interior condition of the car, if I would rebook with europcar, and I rent cars at nice airport twice each month "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PERPIGNAN, FR - Reviewed by TIMOTHY GER - 23 August 2019
" all very satisfactory "
" no fuel station open locally on the day of return (Sunday early am), and no attendant at Europcar to explain this to, so was pleasantly surprised to learn that the cost of my replacement fuel was not too excessive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DENIS - 23 August 2019
" All went very smoothly "
" Very efficient dropoff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SHAWN - 23 August 2019
" below average rental company "
" 1st car they gave us smelled of smoking inside. unbearable. 2nd car was out of fuel! 3rd car had close to 40k milage with all damage associated with a car heavily rented. although i booked a volvo at the end we ended up with a battered megane. not impressed at all "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by GARRY - 20 August 2019
" Second time getting a carnwith Enterprise through Auto Europe. Will definitely use again. "
" Efficient, courteous staff, both at desk and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by WILLIAM - 15 August 2019
" well organised.thanks "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CONALL - 14 August 2019
" Website is straightforward "
" Good experience - no problems "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by DAMIEN - 14 August 2019
" Car rental at high season is a roll of the dice. "
" 55 minute wait in queue to pickup car in Nice. Allocated vehicle was occupied by another customer when i got to car park. Second vehicle had a fault which meant it had difficulty ascending steep hills so returned to Marseille office. Third vehicle was fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PAUL - 13 August 2019
" good vehicle although upgrade was a bit expensive , however I needed to do so as we met up with friends. vehicle was more expensive to run as it was a petrol engine rather than diesel . no suitable diesel vehicle available. Car was in very good condition sand performed well. no issues. "
" First vehicle did not have satnav installed. replacement vehicle provided. delay in returning vehicle as staff member could not be located on the grounds. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by PAUL - 09 August 2019
" As per the above, excellent service and spotless car "
" Many times I find the car hire desk to be the most stressful part of the traveling experience but without doubt the guys at the Alamo desk and at the pick up point were fantastic. Couldn't recommend highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAUL - 09 August 2019
" Staff in Bordeaux were extremely pleasant to deal with. It made the process so much easier. "
" Staff in Bordeaux were extremely pleasant to deal with. It made the process so much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TADHG - 09 August 2019
" as above "
" check-in person at Beauvais was very professional and helpful check-in queue waiting time was a bit long car was good drop-off very efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SEAN - 07 August 2019
" When we got over the initial hitches everything was fine but we should not have had the initial problems which were due to inefficiency by the desk staff. There was also quite a wait at the drop off. "
" When I got the car I was told the location in the car park. I got there and as I was about to drive off another renter approached me and said that they had been allocated the same car. We returned to the desk and eventually sorted out the double allocation. I returned to the car and tried to drive out but the exit ticket I was given was an hour out of date so I had to return to the desk for a second time to get an exit ticket. Not very efficient "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TOM - 05 August 2019
" Everything ran smoothly from first initial booking to dropping back the car. Pick up and drop off was quick and easy. Staff were friendly and helpful. Car was excellent condition and as described. And most importantly the price could not be beaten. "
" Everything was perfect, Pick up and drop off was quick and easy. Staff were friendly and helpful. Car was excellent condition and as described. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LUC - 05 August 2019
" Grande facilité pour comparer les prix et réserver. De même l'annulation est très facile et très rapide. "
" Très bon accueil et très rapide dans la démarche comme dans les explications et de même lors du retour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRENDAN - 04 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JAMES - 01 August 2019
" As in 3 above "
" Generally very satisfactory. No staff actually present at depot when car was returned, just a telephone. Staff present at depot on taking the car out seemed unconcerned when we wanted reassurance that mark on car from previous usage had been noted and recorded. No instructions on how to activate Sat Nav. Being unfamiliar with TomTom we were effectively without SatNav for the duration of hire period. Car itself was in good condition, clean and drove well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOHN - 31 July 2019
" Easy to use and cheaper than booking directly. "
" Fast collect. No hard sell on extras. Only difficulty was not knowing the return location (different to collection location) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - 30 July 2019
" Very good. Booked later this year and the cost rocketed though which was a surprise not that it went up but by the jump in price. "
" Excellent service. Would like to have the vehicule checked and signed-off on its return. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOURDES, FR - Reviewed by MICHAEL - 30 July 2019
" As above "
" The air conditioning did not work. The warning about call-out and associated costs put me off calling for assistance. Paying an extra 105 Euro per week for full insurance is a rip-off "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by MICHAEL - 30 July 2019
" I had a poor experience with Hertz. My vehicle broke down within an hour. I was to days without a car and spent many hours on the phone trying to resolve the issue. The Hertz help desk was a frustrating experience. Please advise what compensation you will offer. Thank you. "
" I was provided with a new Renault Captur automatic at Carcassonne airport, However within 50 km the vehicle experienced mechanical problems. I struggled to get to my destination and the car had to be towed. I was without a car for 2 days and spent hours on the phone trying to resolve the situation. I would like to know what compensation will be offered as a result of this. I rent cars on a regular basis through Auto Europe but my future loyalty will depend on your reaction to this review. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRENDAN - 29 July 2019
" Service was bad, car was new, indurance excess on car was annoying during my holiday, always checking the car to make sure it was not damaged by anyone on our camp site. "
" 2 hour queue to complete car hire at Bordeaux airport. Car includes €1500 excess on policy. This is not made clear when car was hired online. No staff inspected the vehicle we hired when we received the keys. Only 1 key for car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ALAN - 29 July 2019
" I found Auto Europe very helpful and willing to try solve my problem, but ultimately Budget has billed me anyway "
" The day before I traveled I rang Budget to advise them of my booking arrival time error. I stated 13:00 on booking, 16:00 was flight arrival time. I could not get any response from the office. I then rang Auto Europe who were extremely helpful and forwarded the information to the Budget office. I am now billed 66euro per the small print. I am now not surprised there was no answer to my calls as when I arrived there was nobody on the budget counter and was eventually served by an Avis representative, who was very professional and a pleasure to deal with. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
RODEZ, FR - Reviewed by ELIZABETH - 29 July 2019
" Very satisfied with service. "
" Excellent service from Herz desk at Rodez "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VALERIE - 29 July 2019
" Easy, quick, responsive customer care. "
" We were very happy with SIXT. We had an issue with a credit card and a drivers license. The counter staff were very helpful and efficient in resolving the issue. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ANNE - 29 July 2019
" It was very fast and refreshing to not have the hard sell of further insurancd cover etc. at the desk. Car was spotless, a bigger than expected fzmily car and was perfect for my family of 3 teens and 2 adults. I willbe using ye again as I do every year. Thank you. "
" 1 problem only I didnt know who provider was a document wouldnt load as no signal.... in an airport!! Would be useful to write it in the email it would save the hassle of trying to find your provider in france with very little french!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 28 July 2019
" I am still awaiting a confirmation email of the return of my 250 euro deposit from Entreprise. So I will reserve my opinion until I get this! "
" I am still awaiting a confirmation email of the return of my 250 euro deposit from Entreprise. So I will reserve my opinion until I get this! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by AINE - 25 July 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SEAN - 25 July 2019
" The excess insurance was very expensive - 28 euro per day "
" The excess insurance was very expensive "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GERARD - 25 July 2019
" Very good staff and efficient booking "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAMES - 24 July 2019
" N/A "
" Very positive "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by RENE - 24 July 2019
" Perfect. Except for the high charge for fuel. "
" Great car and very comfortable. Staff members very good. Only issue we had less than 1/4 of the tank used after drop off and were charged €77 to fill the tank. To fill the tank fully from an empty tank cost €88 in a petrol station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VERONIQUE - 23 July 2019
" same as above "
" Avis in Nice airport is far too busy to be efficient: I had to wait 1 hr to be served. Moreover I was promised a Peugeot 2008 by you and ended up having a Fiat500L. Not the same car! which was not very powerful in the hills and heavy on petrol: 7 to 8 L/100km. Beside, the car was an Italian reg and the whole radio/ Gps system was in Italian! I was never told this at the counter! I also felt compelled to take a further 300 euro insurance to avoid the 1500 euro deposit I would have had to leave to rent this car. I really feel the whole process is a rip off! So no I am not happy at all with my renting experience with Avis and yourselves! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by EAMON - 23 July 2019
" A very hassle free experience. I would definitely use Thrifty again. "
" I was very satisfied with the service. The only issue I have is a minor one and that it wasn't clear that thrifty and hertz were the same queue. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AYMERIC - 23 July 2019
" Highly recommend "
" Quick and Efficient collection, drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IVAN - 23 July 2019
" Almost always use Autoeurope when booking our personal car hire and as I am the travel coordinator at work I use Autoeurope for work bookings too. I have always found them extremely good. "
" Only problem is that as we travel standby (airline staff) we do not know what flights we are going for until near the date of departure and car hire prices tend to be much higher the nearer the departure date. Having said that Alamo were the second cheapest at the time of booking (I don't like booking with some car hire companies as I feel they make up for the cheapness in other hidden way!). All Alamo staff we encountered at Lyon were extremely efficient, polite and helpful. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by THOMAS - 23 July 2019
" Very happy "
" Very happy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by ROBERT WILLIAM - 22 July 2019
" Ok "
" As a holiday rental the Lexus hybrid was a bit of a nightmare in terms of some of the quirky sequences required. Lovely car to drive, but not an ounce of pick up for overtaking. Luckily returned alive! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MARK - 21 July 2019
" Very good "
" Provided an upgraded car as car grade booked was not available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TIM - 20 July 2019
" Very likely. "
" Very efficient in the booking process and europcar was very good to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DANIEL - 20 July 2019
" No different from other companies. "
" Had to wait nearly 2 hours to get car. Too slow to put on extra staff to cope. Very pleasant and helpful when we got to counter. Major problem was that 12 volt socket didn't work, so we couldn't use our GPS for the entire holiday. After such a long wait and with a 2-hour drive, we were not going to bring the car back. Couldn't charge phone either. Car had high mileage. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
RENNES, FR - Reviewed by YVONNE - 20 July 2019
" Excellent service as always "
" I've been traveling to France for over 20 years & have used Auto Europe over the last 10 years. Have used various airports throughout France the lady at Rennes was very efficient & explained everything throughly . I will be back in November & hopefully next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PAUL - 19 July 2019
" We have just seen a deduction on our credit card of €349.62. We would really appreciate a breakdown of this charge. Please can you help? "
" Overall experience very good, counter was very busy so long delays. Staff at the counter were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 19 July 2019
" I would advise you to contact the car-rental groups in nice airport to say that cast was or not happy with this extra fee. Returning the car in a very king state was never ever mentioned when renting the only thing that was mentioned as always is to return the car with a full tank of petrol which we did. "
" On returned to deliver back the car there were staff in blue uniforms who told us that the car was dirty and we were going to be charged to clean it. There was only a little bit of sand as there has been every time we rented a car for the last 13 years. Could see that this was happening to everybody who would turn the cahs and these members of staff were not part of any car-rental company they were a separate company. This seems like a complete scam and everyone who got this was in agreement. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LYON, FR - Reviewed by BARTOSZ - 19 July 2019
" Only positive experience. Highly recommended. "
" Small queue on pick-up but overall experience is very good. Especially the drop off. I really liked the way you can just park and get a final receipt on the spot. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MARK - 18 July 2019
" Lovly car with good spec would use this service again no problem. "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SHANE - 16 July 2019
" . "
" Mostly good but nobody to take car back at distant parking. Large queue at desk so took 40 mins to drop car back "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CONOR - 16 July 2019
" Overall was happy except with the pushy up sell and the fact that the car had 56,000 miles and was damaged on all for corners with scrapes abut made sure this was highlighted before I took keys. Autoeurope good hertz not so good. "
" Used hertz desk and despite having full insurance and paid for everything upfront was told I needed a larger car and needed to pay more . Refused and was given car that suited but not what was ordered. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NANTES, FR - Reviewed by CORMAC - 16 July 2019
" I have used AutoEurope quite a few times, and have always had good experiences and good prices. I will be back "
" Very good experience. Perfect car in excellent condition. Only reduced a few points because of significant queue at collection time. But collection process was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ALAN - 15 July 2019
" i love autoeurope and will keep coming back as long as you guys keep providing such great service at such great prices! thank you! "
" really impressed with the speed of drop-off, but the pick-up seemed unnecessarily slow ... why does it take so long when i've already given all the details and you know i'll be arriving to collect on a certain day? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GRZEGORZ - 15 July 2019
" Finally all went OK "
" Staff doesn't acting very friendly, long time to pick up the car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 15 July 2019
" Auto Europe fine. "
" A very long q upon arrival, 1 hour 15 minutes. When we went to collect the car we found that someone else had already been allocated it, so back to check in and another 10 minute wait. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by DAVID - 15 July 2019
" Still waiting for 95 euro deposit to be refunded. "
" Have not yet received my 95 euro deposit. Am not happy about that. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YURY - 14 July 2019
" Very good service "
" I had to wait 40 min till my car was ready. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DARRAGH - 13 July 2019
" Excellent value "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NANTES, FR - Reviewed by RICHARD - 12 July 2019
" Great price, straight forward terms. "
" Quick and easy pick up and drop off. Car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CARINA - 11 July 2019
" Car I was given was in excellent condition & staff at gate Perrache were very helpful & set satnav to English "
" Everything went very smoothly & staff at Gare Perrache were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EOIN - 11 July 2019
" NA "
" Rental location in Nice Airport should be a bit better signposted or advertised - particularly from the general car hire area. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROBERT - 10 July 2019
" Booked opel astra or similar, was given opel crossland x with very high spec - was very pleased. My only complaint was that the cost of two child seats was a little high. It would also be nice to add a second driver for a more reasonable amount (I was quoted €126 to add my wife, and declined the offer) "
" Very courteous and efficient staff on both collection and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JEROME - 09 July 2019
" Would use Auto Europe again. "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAT - 09 July 2019
" A true pleasure to deal with "
" Very good and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DINA - 09 July 2019
" N "
" N "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by PATRICK - 09 July 2019
" h "
" h "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TRACY - 09 July 2019
" Pick up was very busy and abit messy with the crowd. The staff were very helpful however and done their best with the volume of customers. I scored an 8 on the car just because it was not cleaned before I got it. But the car itself was in condition. I was lucky that my car was ready togo (minus it had to be cleaned) however my sister had to wait 50 mins for her car which was awful as she had 4 kids waiting in heat in a car park. I dont think it was the staffs fault I think they are under staffed. "
" Pick up was very busy and abit messy with the crowd. The staff were very helpful however and done their best with the volume of customers. I scored an 8 on the car just because it was not cleaned before I got it. But the car itself was in condition. I was lucky that my car was ready togo (minus it had to be cleaned) however my sister had to wait 50 mins for her car which was awful as she had 4 kids waiting in heat in a car park. I dont think it was the staffs fault I think they are under staffed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by FERGAL - 09 July 2019
" Very helpful staff "
" Staff were very helpful at collection time and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CHRISTOPHER - 09 July 2019
" good "
" very efficient and clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 09 July 2019
" Great staff and easy to deal with.No drama or pushy sales tactics, happy to book again. "
" Nice Airport, Renault Clio, professional company, Great staff. Ease at desk in car rental center, Picking up the car easy and dropping off was made easy by the staff, would highly recommend and will book again, also 250euro froze on my credit card was returned almost immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ORLA - 08 July 2019
" Good experience overall "
" Felt a bit pressured at the desk to buy extra insurance, but otherwise good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by PATRICK - 08 July 2019
" Will use again :-) "
" Excellent service, fast and friendly. Was given a BRAND NEW car with just 5km on the clock! Very happy with the whole experience. Will use again ;-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MARK - 08 July 2019
" Staff exceptionally pleasant and helpful "
" See 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by FERGAL - 06 July 2019
" Ffdd "
" Ffgg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 04 July 2019
" Very happy with the service provided by Auto Europe "
" Most aspects of the car hire went well. Only issue I would have is trying to compare the additional costs after we had decided on upgrading the car on collecting. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SHANE - 04 July 2019
" Booking perfect, the lady that helped us did here best but the Hertz/Thrifty organisation left a lot to be desired. "
" The waiting time at the counter was completely unacceptable. We were an hour and a half waiting for our car as there were no cars available at the time for anyone collecting at the time. Some of the staff left while we were queuing. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 04 July 2019
" As above "
" I found the travel directions to the office very difficult at Nice airport. The car was very dusty when being collected & I felt that it should have at least been rinsed off in the adjacent autoeurope car wash. Otherwise all was good, I hope the above is helpful to improving your service. On collection the staff member could have been more pleasant, he was not very helpful in relation to travelling direction queries, exit from the airport. Similarly, on drop-off, while very efficient, the staff member was not courteous in relation to a simple question about how to egress to go to the airport terminal. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
AJACCIO, FR - Reviewed by ANNETTE - 03 July 2019
" Great experience with Europcar, fast, efficient and pleasant. "
" Very pleasant staff and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by HELEN - 03 July 2019
" EASY NO HASSLE EXPERIENCE. "
" AN EASY EXPERIENCE, CUSTOMER SERVICE GIRL WAS VERY HELPFUL. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JAMES - 03 July 2019
" Booking was efficient and the car condition was Sixt's fault. "
" Car had not been cleaned when I picked it up so I was unable to do an inspection of it to verify any scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by TONY - 02 July 2019
" Auto Europe is always my first choice for car hire with its wide range of available cars, keen prices and excellent customer service. "
" I was impressed by Sixt's professional and friendly staff, particularly Bastien who checked the car in and out with efficiency and courtesy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by RAYMOND - 01 July 2019
" The process of collecting a pre-booked car is highly inefficient. The time involved could be halved if we didn't have to put up with the staff trying to sell extra unwanted insurance. At the time of booking your systems should require registration of a) Driving licence number b) Passport number and c)Credit Card number. These could be checked quickly at the time of collection. The whole process should not take more than two minutes. "
" A two hour wait to collect a pre-booked car is completely unacceptable "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by PHILIPPE - 28 June 2019
" Very Happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MICHAEL - 27 June 2019
" The car was faiely bashed up when I got it and although it didn't impact on the car performance it's a bit disconcerting to collect an already damaged car. You can do better and you expect a higher standard from your customers. "
" Check in took waaay too long. There has to be a better way than just expecting customers to stand in a queue for 40 mins and suck-it-up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by CIAN - 26 June 2019
" I find AutoEurope an excellent service and regularly recommend it to people I know. "
" Avis staff from whom I collected the car failed to tell me that the drop-off was at a different location. Therefore I quite reasonably dropped the car off to the collection point. The collection point was very difficult to find, as it was underground and therefore easily detected with SatNav. When I finally found it after a couple of failed attempts,. I was told to bring the car to another location. That location too was rather poorly signposted. This cost me almost an hour of delay. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by SÉAMUS - 23 June 2019
" Easy to use and good value "
" The woman at the desk was a bit rude and cross when I was trying to understand her and . Had to carry child seat to car even though already had luggage and infant , would recommend a closer seat pick up point in that instance "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by ANDREW - 22 June 2019
" Good prices and easy to navigate. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALAN - 19 June 2019
" I would use Hertz again, as the car was good, as was the price, but would prefer these things to be tidied-up. "
" Counter-agent not too friendly. On return, no staff to accept car-return, and verify no damage..this is important, as we don't wish something to be pointed out after our return. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by CATHERINE - 13 June 2019
" Excellent service Would definitely recommend "
" Excellent service Extremely helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GERARD - 11 June 2019
" Booking was easy and everything ran smoothly "
" Really good experience dealing with Sixt in Toulouse airport. Process was simple easy and hassle free. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 11 June 2019
" very good service and good value "
" Sixt were extremely helpful to me and my family on arrival to Nice Airport, assisting us by installing car seats and luggage. Due to a family bereavement we had to return to Ireland earlier than expected from Lyon Airport, again the Sixt staff on the phone on the Monday and on site at Lyon Airport on the Tuesday morning were extremely kind and helpful. I would highly recommend Sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by WALTER - 28 May 2019
" Good car and good experience. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DECLAN - 19 May 2019
" Easy to book. "
" very efficeint. friendly staff. no problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by RACHEL - 15 May 2019
" As above. "
" I was happy with the car and the representative but was not happy that my deposit would take a week to be refunded. When I was dropping the car off on the 12.05.2019 I was told the deposit would be automatically refunded. This should be highlighted on booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOURDES, FR - Reviewed by SERGE - 13 May 2019
" Easy professional service "
" We always find Hertz and Thrifty to be most professional and very easy to deal with. Our favorite car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DENIS - 08 May 2019
" See above, overall satisfied. I'm not distinguishing between Hertz and Auto Europe (not clear on delineation between the two !). "
" Counter very good. Collection difficult/delayed (accept was May 1st holiday in France). Car condition good - but 7 marks marked when in fact were 12 in total. Drop-off very efficient and friendly. Overall very satisfied, only material negative was at pick-up and delay in clarifying number of marks on car/van. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by SEAN - 03 May 2019
" Disappointed "
" Car supplied was too big and very difficult to park on city streets. I asked for a smaller vehicle, as requested in my booking form. Although smaller vehicles were available, the guy dealing with me refused to get keys to another car from a colleague, as his own drawer of car keys only had automatics left, he said "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 30 April 2019
" Car was new and clean perfect "
" Fast check in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 29 April 2019
" I use auto europe very frequently - maybe once per month - and have recommended it to others It always works very well for me "
" All worked seamlessly. On point - no one went through a vehicle check with me. Not an issue as the vehicle was perfect but may be if there were scratches etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARTIN - 22 April 2019
" Having hired cars previously from other agencies, i would return to this company. "
" Very pleasant staff from start to finish. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by FRANCIS - 17 April 2019
" Very good "
" Because it was busy I had to wait No problems what so ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 09 April 2019
" The format of this app is very good and easy for a technophobe like me to follow "
" Counter staff were inefficient, poorly prepared and easily distracted. Car provided was not the car in the referenced parking space and was manual drive not automatic as hired. Took a long time to sort this and as it was almost midnight and I had a journey ahead did not improve my mood. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PARIS, FR - Reviewed by SEOIRSE - 25 March 2019
" Have been using auto Europe for a number of years and have always found them very good to deal with "
" "condition" is marked down because the bonnet was not completely secured when we picked up the vehicle and only became apparent out on the motorway. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by WILLIAM - 25 March 2019
" I should have stuck to original booking. "
" Was convinced to upgrade to another vehicle as the vehicle I booked wasn't ready. It turned out that this alternative vehicle was badly damaged, smaller and in need of a service, with the oil warning light constantly coming up. Not happy to have to pay for this so called upgrade. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BORDEAUX, FR - Reviewed by FIONA - 23 March 2019
" Would definitely book through this site again "
" Everything worked easily. Absolutely no hassle. Staff were great and car was new! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BENOIT - 28 February 2019
" great and easy to rent car "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by CHRISTOPHER - 27 February 2019
" easy to book and to change bookings "
" efficient service explained everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by SEAN - 25 February 2019
" Good value, friendly and efficient staff. "
" Overall a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by VINCENT - 24 February 2019
" Very happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EILEEN - 18 February 2019
" Very smooth .auto europe very helpful when i got into a panic.will be using them again "
" All was very good Only problem for us was that the office closed at ten and we worried that our flight might be delayed .we did not reslise at the time of booking that the office was closing at ten. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FRANK - 14 February 2019
" All very good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SYLVAIN - 07 February 2019
" It was really great. Very happy with everything. "
" It is great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CONSTANTIN - 25 January 2019
" Very, very satisfied "
" Simple and efficient Constantin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DERICK - 23 January 2019
" Very informative, polite and professional, particularly liked the fact that enterprise operate a fair system for very minor marks on bodywork "
" Extremely courteous and efficient pick up service agents in Perpignan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by BRIAN - 12 January 2019
" Superb "
" Excellent. Great car for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 07 January 2019
" Fast and friendly service. The main issue was the quality of the child seats, however when we raised this upon returning the car, the cost of the seats was refunded to us. "
" Fast and friendly service. The main issue was the quality of the child seats, however when we raised this upon returning the car, the cost of the seats was refunded to us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DAVID - 04 January 2019
" All very smooth and very friendly staff on the ground "
" The Enterprise representative who we returned our car to was really friendly and charming, please give him our compliments! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANTHONY - 03 January 2019
" Fast and friendly service "
" Very friendly staff at TLS airport. Only 1 issue with the car the inside of the windscreen was not clean. Apart from that minor issue the experience was super. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by CONSTANTIN - 30 December 2018
" A great car rental company, nice staff "
" Lovely car, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 19 December 2018
" . "
" Charged a penalty for a scratch on wingmirror. This damage did not happen during my rental "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SANDRA - 15 December 2018
" Easy to use inter rent when you have your own excess policy with another provider. Great value. "
" Inter rent have great prices. Make sure you have your own excess policy. Take photos before the rental as they look carefully when you return it for any scratch at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMES - 12 December 2018
" Very happy. "
" Car was not immediately available but came shortly thereafter. Very nice helpful staff. It will not deter me from using Enterprise again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CONSTANTIN - 11 December 2018
" wonderful "
" Friendly and professional staff Constantin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 08 December 2018
" Happy overall "
" No problems - Quick Service. Would like to have the car checked on return (nobody available - just dropped keys). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARIAN - 04 December 2018
" Fast initial response and confirmation. Excellent communication. "
" Very fast and efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LIAM - 01 December 2018
" Good site "
" Car was dirty, smelt oof tobacco "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CARCASSONNE, FR - Reviewed by ILINKA - 28 November 2018
" very pleased "
" very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by LOIC - 26 November 2018
" Opel Corsa not the most comfortable car to drive. would have love a car corresponding to what i paid for ( medium size car ) Merci "
" Good Experience , Except that the car i was given in Beauvais was smaller size of what i ordered "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VICTOR - 15 November 2018
" Car booking was easy, however Avis are deducting large amounts of money from my account, money I have not authorised. Not happy! "
" I have spoken with your representative today, Avis are looking to take 3 payments from my Credit Card, I have only approved one. Your representative was supposed to e-mail documents to me today and this has not happened. Please provide a full reconciliation of this account soonest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VERONIQUE - 10 November 2018
" I will use their service again. "
" Nothing special to indicate. All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SEAN - 07 November 2018
" Will definitely use this company again. "
" Good efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LUC - 06 November 2018
" No issues with Auto Europe "
" Troubles about the deposit on my card. It was bedited instead of being blocked. Poor engine performance for the high petrol consumption Unable to select a radio station "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by JURE - 06 November 2018
" You are the best! "
" Everything went smooth... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by MARIE - 05 November 2018
" Great Easy frendly. Good car adaptés to our need. Thanks "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LORCAN - 30 October 2018
" Excellent experience throughout. Slight difficulty in finding Petrol Station (as advised) prior to returning vehicle - perhaps some sign posting could be suggested. "
" Friendly. Helpful. Hassle Free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HUGH - 30 October 2018
" Absolutely no complaints "
" I'll stick with Europcar if it's this good every time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by FRANCIS - 30 October 2018
" No problems "
" Good I am a returned customer "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DECLAN - 28 October 2018
" Great service "
" Excellect service. Very efficient and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GWEN - 26 October 2018
" speedy service, friendly staff made experience a very pleasant one. Will definitely book again "
" Very efficient and very friendly staff. Will book again when travelling to France "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by BERNARD - 22 October 2018
" Improve certantity of lnsurance "
" Very good,did not fully my insurance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SEAN - 21 October 2018
" One of the better car hiring experience I have had to date. Clarity of information, fast and efficient service and very friendly agents. "
" Great service, courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DEIRDRE - 19 October 2018
" Friendly staff :) "
" Car a bit grubby, but staff friendly and super helpful :) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by CHARLES - 17 October 2018
" Car return location difficult to find "
" Very satisfied with the service from Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARRY - 16 October 2018
" I paid on line for the car €180 but it cost me €140 extra . This happened as the assistant more or less tricked me with her confusing offer of a "better car " I'm not happy about this and I certainly will advise people what happened to me . U can ring me anytime st 00353878591202 to discuss same "
" I booked afar for the price of 170 but ended paying "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARTIN - 16 October 2018
" Very pleased "
" Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DECLAN - 13 October 2018
" Highly recommend. "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by DECLAN - 11 October 2018
" Value for money and great service the best yet "
" All staff were excellent. Very happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CATHY - 11 October 2018
" good view of options "
" the office in Nice is very hard to find. Put better directions on your email instructions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by NOEL - 08 October 2018
" all fine with Alamo. Not good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 07 October 2018
" Very good site with lot of options re insurance i.e..with an excess or no excess .This is its most attractive feature "
" Pleasant staff .No hard sell. efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by EILEEN - 06 October 2018
" I was completely satisfied "
" It was seamless .everyone very professional and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WILLIAM - 06 October 2018
" Very pleasant staff, helpful and courteous "
" Very courteous and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 04 October 2018
" I always use Auto Europa for my car hire and recommend your site to all my friends, not only because of the price and ease of use but for the follow up if there is any queries "
" I have just returned from Nice and dropped my rental to Interrent in P6 on Oct 1st.. There was nobody to check the car, we were informed the person who does this was gone on their break, I insisted that a member of staff sign off on the agreement.. The car was returned full (I have receipts) and there was no damage done to it. I took photos before leaving the key in it, as instructed. Today however I see there is a debit on my account for €56. Can you please check what this charge is for? "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TOURS, FR - Reviewed by GEOFFREY - 04 October 2018
" As above "
" forms at airport did not correspond with booking : price details, damage to car. Had to phone on my return home .to clarify "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by PETER - 03 October 2018
" See my comment above "
" I have had bad experiences in the past from cheaper rental companies and I have to say that my experience with Europecar at Biarritz airport was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DEIRDRE - 01 October 2018
" No 3 covers this mostly. Tks "
" Lovely car. Spotlessly clean. Expense re failing to refill your car, could be balanced with a map at the desk of the nearest petrol station, and tips perhaps on how automatic pumps work. I was ok re same, but it felt like it was all about profit and not about customer care, which didnt add in with quality and presentation of vehicle. Waiting time at the desk to collect car, seemed excessive, and I had only one customer in front of me! I can only imagine what it is like at busy periods. Staff member was trying to sell me additional excess cover, which I had purchased already on line at time of booking, but she seems unsure and disinterested around same. Lovely vehicle which was perfect for.our trip. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ARNAUD - 28 September 2018
" Beauvais airport is not big but all flights arrive and leave at the same time. 9-10am and 7-8pm are known for being the busiest times but there was just 1 person at the counter for Hertz/Thrifty doing both check-ins and returns. It took more than 30min of queue before being served and with all that time they didn't have time to prepare the car, not even remove just the rubbish left by the previous rental. Still, the car was new, rental was cheap and staff was nice so overall rating the experience with them as a 7/10. Booking and all on Autoeurope was great as always, you guys deserve a 10/10! "
" Beauvais airport is not big but all flights arrive and leave at the same time. 9-10am and 7-8pm are known for being the busiest times but there was just 1 person at the counter for Hertz/Thrifty doing both check-ins and returns. It took more than 30min of queue before being served and with all that time they didn't have time to prepare the car, not even remove just the rubbish left by the previous rental. Still, the car was new, rental was cheap and staff was nice so overall rating the experience as a 7/10 "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by ROBERT - 27 September 2018
" I had no problems with auto Europe. You could maybe be a little clearer on what extras the agency will try spring on you at check out e.g. extra insurance but really that is not your fault. The process was simple with ye and I will use ye again just next time I will use a service like sixt and not Alamo as at least with them I know I can get a premium car even if they don't have the one I booked. "
" I booked a Mercedes E class and when I got to the counter I firstly had to wait approx 40 mins for someone to come to the counter. When they arrived I was told that the mercedes E class was broken. I was told I would be given a Jeep Compass. I understand that if the car is not available I can be given similar but the Jeep Compass is not similar to the Mercedes. The e class is a premium car and the compass is not. I was told the trunk is the same size which is also not the case as the wheelwells come in to the space. I struggled to fit all our luggage. I was given the child car seat free of charge because of all this but this does not cover the difference. I requested some sort of refund but basically was told that management will handle that. When dropping off the car I asked again and was told that my request would be sent to head office . To be honest the girl behind the counter didn't seem to care and was just getting rid of me. I paid for a premium car and did not receive one which is not good enough. I wouldn't have minded if It was handled correctly but the vibe I got was 'yea whatever, take what we gave you and leave us alone'. I am not at all happy with the service I received and will be telling people to stay away from Alamo and enterprise. In terms of getting some sort of refund or voucher or something I doubt anything will be followed up and I will never hear anything. Also I know if I was to Try follow up it would be a waste of time and money on my end. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
NANTES, FR - Reviewed by MARGARET - 26 September 2018
" Easy to make comparisons and good value for money. "
" Very smooth experience throughout and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TIMOTHY - 25 September 2018
" All Went Well "
" Everything went smoothly. Was offered an upgrade to a larger car including Sat Nav for as fairly modest extra. Delighted that I bought it as the Sat Nav made my trip much easier as I was travelling around a lot of small towns in out-of-the-way places. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICK - 24 September 2018
" booking was very easy and we got an upgrade free of charge as they did not have our requested vehicle "
" We have used a lot of car hire companies in Nice over the years and Avis would be in our top 2. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by CIARAN - 24 September 2018
" Cars are always clean and quite new, staff friendly and helpful "
" I was really disappointed that I was not able to bring the car from Corsica to Sardinia, I lost a deposit on accommodation in Sardinia because of this and have to find accommodation in Corsica at short notice and change our plans. This should be resolved as it's damaging to tourism and your business, surly the risk to a car on the ferry is minimal. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by COLM - 22 September 2018
" ok "
" good. interior of car was not that clean. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by WILLIAM - 21 September 2018
" No problems with AutoEurope. I originally booked with InterRent at Paris but on reading bad reviews of InterRent, I cancelled that and rebooked with Avis. I don't know if Avis was any better. "
" There was a shortage of cars, and I was waiting 45 minutes in a queue for paperwork and then about 10 minutes before a car was available. There were about 12 people waiting at the Avis/Budget counter and no delays at other counters. Staff (2) were pleasant under pressure and we were given a better car than we booked ! Returning car was no problem "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TONY - 21 September 2018
" See above. "
" We've owned a holiday home in Provence for ten years now and have hired cars many times during that period, mainly in Marseille and Nice Airports. We always book through Auto Europe, whose service and value has been impeccable, and through them have hired cars from a wide variety of different car hire companies. The level of friendliness, efficiency and customer service from Alamo's enthusiastic young Marseille Airport staff during our recent visit was outstanding, both when collecting the car and returning it. I would not hesitate to recommend Alamo at Marseille Airport and I will definitely be looking out for them when next we hire a car through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by DECLAN - 21 September 2018
" Do not want another car from Goldcar....will probably go straight to a reputed renter to avoid this. "
" fuel and insurance queries were met with rudeness and excessive pressure. Were asked to return to airport desk if we had an issue with car on collection! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by THOMAS PEARSE - 20 September 2018
" All was fine "
" Fairly happy - staff at initial pick up not very helpful but otherwise satisfied "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by WILLIAM - 18 September 2018
" Nothing was very clear on arrival at the airport, and upon discovering I only had my debit card. "
" Hello, I recently was on a trip in Carcassonne and rented a car online with you through Auto Europe/ Keddy. Voucher no EU 15106241 From 7th to 10th September 2018 I was quoted €144.54 and gave my debit card details on booking. On arrival there, I didn't have the credit card, only a debit, so my father in law paid the €800 deposit with his credit card. He also paid for the extra driver fee and became the main driver, €44. Then on return to the airport we discovered a tiny dent where a stone must have flown up from the road and hit the passenger door. I paid €300 on the spot for this. The girl told me this was enough to cover the scratch. I specifically asked that no further monies be taken from my father in laws deposit, I would pay any further fees due, but on his recent return we discovered that a further €169.91 was taken. I would like to know what for? I feel there was a mistake made. Could you please send me a breakdown of the whole account in English as I don't speak french? This would be very much appreciated as otherwise we will have to take this further. Regards, William Doherty "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
NICE, FR - Reviewed by LORCAN - 18 September 2018
" The whole process ran smoothly from start to finish, the way you want it. "
" Overall we were very satisfied. When we dropped off the car at 10pm and there was no one there. It was not a problem, it was that just we were not prepared for that. Where should we park the car and where to leave the - that's all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by DENIS - 18 September 2018
" Great "
" super service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by PAUL - 17 September 2018
" As above, the customer care call on the second day of hiring was a nice touch. "
" Overall we were happy, the only criticism i had is that I didn't feel I got a similar car to what I had ordered. We ordered a Mazda CX-5 which according to your website spec has a good size boot, the Opel crossland we got was an suv too but the boot was totally inadequate for our cases and child's buggy, the main reason we ordered the cx5, other one we would have just ordered a Skoda Octavia or Opel vectra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PERPIGNAN, FR - Reviewed by NATHALIE - 16 September 2018
" Very good and easy. I have used it a few times and will do again. "
" Great experience overall. One low point is the price of the additional driver...€11/day it's very pricey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GRAHAM - 13 September 2018
" Very good with no hassle. Friendly staff "
" Quick and efficient no delays "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAT ( MR ) - 13 September 2018
" See above "
" We could not use the sat nav as it was stuck in German the assistant should have helped us . Getting back to drop off was a nightmare as there are no directions to get in and it took us 45 mins driving around the airport roads "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NOEL - 13 September 2018
" Perhaps InterRent could be a little more specific about the pick-up [Terminal no. at CDG] point ,but otherwise it was a good experience ... "
" Very satisfactory experience all round .... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 12 September 2018
" See reply to number 3 "
" Overall very good, but office was closed when I dropped of the car at 09.30am and had to leave keys in the drop box. Would have preferred if some body was present at that time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DANA - 12 September 2018
" No rental car should be allowed to charge from someones credit card without sending an explanation. They won't tell me what the charge is for, won't investigate it, give me different and inconsistent explanations every time i call. It is no good to have a lovely car, a good pick and drop experience and then be treated like this afterwards. "
" After drop off budget were supposed to send me the signoff report but did not. The car was returned with a full tank and no damage. They then went on to charge €231 to my visa card - no notification by post or email was sent to explain this. I have been on the phone endlessly to them about this and they keep saying they will look into it and get back to me. They never do! so frustrating. They don't seem to know why they charged me or can't explain it to me. This reflects very badly on Budget and on Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by JAMES - 11 September 2018
" Please see above comments "
" I have to single out the lady at Gare de Lyon hire centre. She was incredibly helpful and charming and could not do enough for us. The car was first rate. Drop off was fine too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by AINE - 11 September 2018
" Very poor customer service "
" Gold car very poor customer services "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by PATRICK - 11 September 2018
" Very good "
" Very efficient & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JOHN - 06 September 2018
" Different car to that ordered but not too dissimilar . Staff superb . "
" Staff were a pleasure to deal with and even though we arrived late at knight were welcoming and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 06 September 2018
" if I get my refund "
" I am due a full refund as I was presented with a demand at the pick-up desk for payment of additional insurance the cost of which exceeded the car rental. I was told that if I did not pay this optional insurance that the manager would find a fault with the vehicle on return and make me pay an excess of over €4,000. My wife got upset with this threat and the desk lady who claimed to be the manager then refused to rent the car. I signed a form that I declined the optional insurance and I was told that I would automatically be credited with the fees paid but that has not yet occurred. Please cancel any payment to Gold car and arrange my refund. Regards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by GLEN - 05 September 2018
" very good experience "
" very helpful staff, very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by THOMAS - 04 September 2018
" Glad I went with auto Europe as they had the best price and the service was v efficient "
" Very happy with car. The price of the booster seats for children is excessive but that is the same for all rental firms "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SINEAD - 04 September 2018
" Good service and no apparent rip offs. "
" Security alert as I was finalising the paper work. The staff didn't leave with any clear instructions. Ie you're finished go to your car, you're not finished cone back after alert etc. Also staff got me to sign a document 're insurance.. .they said it was me refusing insurance. That is not the case as the rental came with CDW insurance and I pointed that out. The issue was with regard to insuring the excess. This should be abundantly clear. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NESSA - 03 September 2018
" I have booked cars with Auto Europe for the last 15 years "
" I booked a Renault Scenic or equivalent. I was given a Peugeot Traveler which is much wider and bulkier. I knew I would be driving in small villages with narrow roads and the Peugeot was not suitable. I approached three different staff to ask them to change the car. Finally I was given a Renault Scenic. It took one hour for this situation to be resolved. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CRISTIAN - 01 September 2018
" no comment "
" The staff at the pick up counter was very helpful and nice, we felt support and not 'high pressure sales' as it generally happens. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CLEMENT - 31 August 2018
" little things like a clean car should be a must!! "
" The car on the outside was very very dirty. mud, track dust, dirty water marks, etc... I dirtied my clothes opening the boot. I was going to a party straight from the airport and didn't have time to change, it wasn't a great experience... the car should have been put through a car wash!!!! the inside was cleaned, but just about. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by JOHN - 29 August 2018
" Without the courtesy of the receptionist during a very hassled time you would not have my business again. As it is we have booked another car from Madrid airport in September "
" The girl on reception was very efficient but was having trouble with the guy on the car park. Car wasn't washed but clean on inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
AVIGNON, FR - Reviewed by AILBHE - 28 August 2018
" I have dealt with Auto Europe on several occasions and very likely will do so again. However, I need help processing my claim and hope that will be provided. "
" Car was not available for collection at specified and agreed time. I had to wait over two hours for the car to become available despite having phoned the car hire office the day before to double-check and confirm pick up time. When I returned the car, there was no one available to check it. I had to give the keys to a National operative. The car had a scratch on the front passenger side bumper, and the National debited a total of €1000 from my credit card. I made a claim to the company with whom I have an annual CDW insurance. They require invoices for the debit from my credit card to process my claim. I have requested these invoices twice by email (and again a third time today) and have still not received the invoices. I am very annoyed about this. The company seems very disorganised indeed in the Avignon office and I will never agree to hire a car with them again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by SANDRINE - 24 August 2018
" no furthet comment. see my comments above "
" i waited for an hour and half before i go the car. i had questions in relation to GPs. there was no GPS in the car but the office staff would not help me saying that he was busy with other customer. the agent was not friendly at all and would not help me . the car they gave me was orange however the car i rented on the website was black. and when i asked the agent why he was very bad with his answer saying that is all we have and i am busy now. can help you. i was very dissatisffied and feel like i was not treated as a valued customer. very bad experience especiallu from office guy "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BIARRITZ, FR - Reviewed by MICHAEL - 24 August 2018
" Nice to get car we booked but it worked out fine "
" Not car we booked but alexia v helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MIKHAIL - 23 August 2018
" I'm a loyal customer of Autoeurope and I hope that this last negative experience will not affect my commitment to Autoeurope. "
" First of all I ordered Intermediate SUV vehicle but Ford C-MAX that I received cannot be called SUV. Also its boot space is only 432 litres when ordered Peugeut 3008 has 520 litres. The received car was dirty not only outside but also inside. I think that windscreen from inside has been never cleared from dust. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by JOHN - 23 August 2018
" The helpline wasn't very informative. I wanted to know if I could pay with the debit card I had booked and the helpline chap said probably not and would I just like to cancel the booking. I made more enquiries with budget and they said no problem. "
" Didn't have the car we wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by FLEUR - 22 August 2018
" It seems to offer the best value but I would always recommend that people shop around "
" The experience ran very smoothly. My only query was that the excess when the contract was shown to me at the airport was €500 higher than had been mentioned online. Thankfully, this didnt deter me. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by ANTONY - 22 August 2018
" Great car, but petrol tank was half full on collection? "
" Great car, but petrol tank was half full on collection? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ANGOULEME, FR - Reviewed by MARIE - 21 August 2018
" All described above "
" Office hours were ridiculous because train was late we missed our pick up time before 12 and had to wait until after 2:30 ? Before that we had been advised that a charge of €50 would be applied if we arrived late but we had to book an after 12 appointment otherwise no one would have beenthere? I had booked a BMW X1 and got a Ford Kuga ..nothing wrong with the car but value for money disappeared ? I am definitely disappointed Also we had to clean and vallet the car as well as the normal fill of fuel therefore miss lots of valuable holiday time at the beginning and the end of our holiday . I do not think that is value at all !! You have clearly missold your service . Staff were nice but stretched ,I had to mind the office while the staff member went out to examine the car at the other end of the car park when we returned it? "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MANUEL - 21 August 2018
" Very efficient counter staff when I collected the car. The car was not clean (outside) and the wind screen wash was empty. Re the drop off; the person I dealt with could / should have been more courteous and customer focused. "
" Very efficient counter staff when I collected the car. The car was not clean (outside) and the wind screen wash was empty. Re the drop off; the person I dealt with could / should have been more courteous and customer focused. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by MICHELLE - 21 August 2018
" at check.in the extra costs are unfair ie €72, €10 for 2nd driver, €35 car seat and paying for petrol.upfront "
" check in guy brill "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MARK - 21 August 2018
" I have made a formal complaint about my experience with Europecar. I await the outcome. "
" See my formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRIAN - 20 August 2018
" Never hire a car in france "
" I have received a letter from Avis / Budget saying I have had a road offence but I cannot find out what it is and what is was for. I was not speeding either. The booking reference in the letter does not match my actual booking reference online and it's extremely difficult to get it sorted. It doesn't help online. Too many layers and lack of info and I don't know if the admin charge will incorporate the police fine or not. Terrible system in France "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MARK - 19 August 2018
" The car already had gps including in the car as standard but yet I was charged 15e for gps machine as an extra when I was booking. More margin for you guys eh?! "
" You took 17.06e off my credit card with no explanation why and no receipt sent. Do you think this is good customer service? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by BRENDAN - 16 August 2018
" Overall a very pleasant experience! "
" Excellent experience on receiving and returning the vehicle. Staff very friendly and polite! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GLEN - 16 August 2018
" Good service as always from Auto Europe "
" Too slow at the desk when collecting the car. Besides that very good "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by SAMUEL - 16 August 2018
" I have not hired a car with Avis for many many years because of their exceptionally high prices. It was truly an excellent experience to hire with Avis on this occasion as the price was very competitive.No doubt..it is a 5 star company but needs to watch the pricing. We would be more than happy to use again. Sam. "
" Excellent counter staff at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MATTHEW - 15 August 2018
" Ok "
" Staff were excellent and showed no signs of trying to add charges for damage etc unlike some of their competitors. There was also no delay getting the car and it corresponded with the class booked. Overall a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOE - 14 August 2018
" Always good with auto europe "
" Interrent..the fuel cap on the Toyota aygo would not open-apparently this is a common problem Discovered this as we returned on motorway to return car-we only completed 300 k so this was the first time we had to fill it was extremely stressful Explained this to internet that there was a fault They still proceeded to charge me €60..neither could I contact them to dispute.. very unfair Thank you joe duffy "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NANTES, FR - Reviewed by CHRISTOPHER - 14 August 2018
" Excellent customer care was provided "
" Staff were extremely friendly and helpful. I would definatley use Alamo again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SUZIE - 13 August 2018
" Another good Auto Europe Experience "
" This was a business like tranasaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BERNADETTE - 13 August 2018
" This car hire was very hassle free "
" I always rent from Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PATRICK - 13 August 2018
" Clean car, pricing was ok. very happy with the vehicle and will recommend to my friends "
" have used the company before and will do so again "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEVERS, FR - Reviewed by MARIA - 12 August 2018
" I have rented cars from Autoeurope on many occasions for many years & have always been happy with price & car. On this occasion there seems to be a lack of coordination between staff regarding information given to clients. & I didn't find a friendly atmosphere in the office. "
" When picking up the car I was not informed that the speed limit was reduced from 90km per hour to 80km . As this was a new regulation in France from beginning of July I feel foreigners renting cars should have been told or at least a sign on the wall of the shop. On returning the car I was asked to produce a receipt showing that I had filled the car with petrol which I was not informed about on collection of car. I was also asked to produce the credit card docket re guarantee which I had not been informed about on collection of car When I returned the car I was asked by the younger female assistant for the receipts mentioned above which I didn't have as I had not been told about them by the older female assistant, sitting next to her. I had been told on collection that I could leave the car where I got it or in the Avis garage nearby. I returned car to Avis garage & was told by younger female assistant after she checked the car that I should have left car outside not inside garage. It is obvious that both women don't give the same information to clients. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 11 August 2018
" Overall everything went well and everything ran smoothly. Have booked with Autoeurope for the past 7 or so years all have been good. "
" Staff are very eager to sell up pushing a higher category vehicle and extra insurance you need to be firm with them. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER PAUL - 09 August 2018
" Good "
" The car looked like it had not been cleaned prior to the pick up . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIARRITZ, FR - Reviewed by EDWARD - 09 August 2018
" Staff helpful and friendly with excellent English "
" Car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DECLAN - 07 August 2018
" Positive, no issues. "
" Positive, no issues to record. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by CONOR - 07 August 2018
" Overall, booking process was easy but would not choose Budget again due to disappointment with car provided compared to the one advertised. They tried to sell an upgrade rather than provide what was booked/expected. "
" Car provided was smaller than car advertised when booked. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by NEIL - 07 August 2018
" Good experience "
" Efficient and as I am a tall man they gave me a very good sized car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JEAN - 06 August 2018
" . "
" Being asked to wash the car in and out if not we will get some extra charges, that's the first time I heard that... "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by AIDAN - 04 August 2018
" Every thing to a very high standard "
" Second time to use Dollar car hire and will use your service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by BARRY - 03 August 2018
" As above "
" Very pleasant and courteous staff,and most efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by THOMAS - 03 August 2018
" See above "
" Very happy with car. No issues. Would book again. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BRIAN - 03 August 2018
" Adrian was very helpful when I phoned "
" Great customer service and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTIAN - 02 August 2018
" good overall pricing and service "
" The person at the counter was not familiar with the new computer system and it took quite long to fill the documents. The complication at the counter is one of the most painful exercise when you rent a car. An accelerated process would be most welcome and definitely less labour intensive "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by CARMEL - 02 August 2018
" Very smooth. "
" Excellent car - brand new - offered kia sportage so very comfortable! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by CATHAL - 01 August 2018
" Very happy "
" Efficient and seamless "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by CIARAN - 31 July 2018
" Much of my experience will now depend on how quickly my €1000 is refunded. "
" Hi Budget, No issues with any aspect of the car. My main problem was I was rear ended in Collioure whilst driving with my wife and daughter. It was completely the fault of the other driver. However Budget still took €1000 from my credit card whilst they pursue the other insurance company. All proper forms were completed and are with Budget. Given we were the victims, I feel very hard done by. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MAURA - 30 July 2018
" Very smooth transaction "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DEREK - 30 July 2018
" Over all I would not hire a car from Interrent again due to the shorter opening hours ( 8.00 am to 22.00 pm ) compared to the other rental companies in the airport which open from 6.30 am to 12.00 am "
" Due to Nice airport being closed for 2 hours due to a weather storm, the flight arrived late. The Interrent office was closed with no information as to where to pick up the car. We were forced to stay overnight in the airport to pick up our car the next morning "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NANTES, FR - Reviewed by EVELYN - 30 July 2018
" overall good "
" Generally it was a good experience staff were helpful and the handover went well both collecting and handing back the only thing is to made sure sat nav in in English for relevant customers. It took awhile to sort it out "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by EOGHAN - 30 July 2018
" Everything went really smoothly, very happy with my rental. "
" Everything went really smoothly, very happy with my rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 29 July 2018
" I have had no experience with Auto Europe other than to book our rental car via your website. This was a trouble free experience. A very positive review from another of your customers influenced my choice of Auto Europe. Apparently you had helped this customer when they had been provided with an inferior car to the one they had been booked (by Goldcar!). Now you have an opportunity to make this right for me. "
" Up until 1 hour ago, I was really impressed with the Goldcar experience; fast check-out; great (new) car; fast check in. Then, today I saw an email from Gold car with an invoice for "Major Cleaning" which came to €150. The only cleaning that was required was to vacuum some sand from the floors and boot area. We consumed no food or drink in the car. There was no soiling of any kind - just some sand, as one might expect, from the Cote d'Azur!! As there had been an accident on the motorway on Thurs evening on our journey to Nice airport, we just had time to refuel but not to vacuum (which would have taken us maybe 10 minutes). The drop off was unattended and so there was no discussion about this. Just a bill. €150 was a completely excessive charge for what needed to be done and for that reason, unless something can be done to provide me with a full or partial credit, I will avoid Goldcar in future and advise my friends and colleagues to do likewise. Your extremely dissatisfied customer, Christopher Herbert "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by ALAN - 28 July 2018
" Nice Car. Friendly and efficient staff. Very happy. "
" Very quick and easy Pick up and Drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FINTAN - 28 July 2018
" Very good "
" Very good car for the price. Some delays at pick up and drop off - not because of long queues but because the process doesn't seem to be very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROSS - 27 July 2018
" see comments in 3 above. "
" I am writing to you following a recent experience with Hertz, Bordeaux (ref #14468925), where myself, my wife and 2 children (3 and 10 months) had an absolutely horrific experience. Upon returning our car on Tuesday 24 July 2018, I requested a copy of the invoice having been informed that the were no issues with the car upon return. The receptionist informed me that there was a €578 charge being applied to my credit card due as we had "exceeded the 5,500km allowance" for the trip. This was 100% false as our accommodation was 50k away from the airport and we made limited trips during our vacation. Having articulated this to the very cold and unhelpful receptionist and informing him that our flight was due to depart and that we had 2 young children who were very upset in sweltering heat, he spoke with his manager via the phone and confirmed that they would reduce the charge to €278. No clear explanation was given other than the computer reading was originally incorrect. Myself and my wife reiterated that we did not exceed our mileage limit and that this was impossible given we would have needed to cover approx. 300km per day and he refused to acknowledge our claim, instead requesting that we make a complaint when we get home to Ireland. I informed the individual that we would not leave until this issue was addressed and he then walked into the main terminal to locate his manager. 15 mins later he returned at a very leisurely pace and claimed that she was not available. My wife, crying at this stage for fear of missing our flight and given our 10 month old had an accident in his diaper, stated that this was 100% fictitious and that we need to speak to a manager. At this point, the manager appeared from a room right beside the reception area of the porta cabin (having been within earshot for the proceeding 45 minutes). The manager would not speak with us and instead sat at the computer. 10 minutes later she informed us that there was no charge and provided a receipt confirming that we had travelled 1,898km (not close to the 5,500 limit). No explanation was provided when requested, no apology was provided. This incident was a direct attempt to deceive me and my family into paying unwarranted costs, lasting approximately one hour and had the following impact on my family: - Two deeply distressed children who were kept for a significant period of time in sweltering conditions. My 10 month old son had an accident in his diaper as we did not have access to changing facilities. - My wife was highly distressed and was crying throughout the episode and has been deeply upset by this in the days following this incident. - We were very close to missing our flight and had to be rushed through check in and customs. - All in all, it significantly tarnished our vacation experience and has a left a sour taste in our mouths. I would be genuinely concerned that any customer who did not ask for the invoice on the following the inspection of the car would be charged the full false amount and have very little hope in recovering this once back in Ireland. Next steps – based on response received following this issuance of this complaint: - I will never use Hertz car travel our your website again and will ensure that I inform friends, colleague and local media outlets of this incident. - Myself and my wife work for large multinational corporations and will inform our respective HR departments of this issue. This may result in action being taken in respect of any relationship the companies have with Hertz or AutoEurope. - We will determine whether any further formal action is required in respect of this incident. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by JOHN - 27 July 2018
" As per answer to question 3 "
" My family and I were very disappointed that we could not collect our car on the night of our arrival. Our flight was delayed with the result that by the time it arrived the budget office was closed. My family including a baby and small children ended up sleeping in the airport overnight until the budget office opened in the morning. I would have expected that budget would have made arrangements to take care of its customers rather than simply shut office and show no concern for customers. For example I should have been notified that no one would be there. Once I became aware that the flight would be delayed I contacted auto Europe to inform them. They were unable to make contact with budget. I also tried to make contact with budget office at nice airport but the phone was not answered. I feel very unhappy about this and feel this shows a lack of concern for me as a customer. On the other hand what made this experience very positive was my interactions with a budget staff member at the airport budget desk. His name is Nizar. He was so kind and considerate with us. He made every effort to help us, including offering us coffee which having spent the night on a chair in the airport was indeed welcome. He is a credit to budget and we are so thankful to him. I would really appreciate if this could be conveyed to him. It really made a huge difference to us. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HENRY - 27 July 2018
" Discount rental, Booked at discount rate, you get what you pay for, would not recommend for future use. "
" Very difficult to find, failed to find before closed at 10:00pm incurred 150 additional expenses and Hassle of going back on following day. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by BRIAN - 27 July 2018
" Very good, will be back "
" Very satisfied overall. I would have liked satnav in the vehicle. I found it difficult getting in and out of Bordeaux without it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by EOIN - 26 July 2018
" Good car rental experience. "
" Good car rental experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by NIKITA - 26 July 2018
" The vehicle had not been cleaned after the previous customer. They forgot to check the level of windshield washer fluid and there was none! "
" The vehicle had not been cleaned after the previous customer. They forgot to check the level of windshield washer fluid and there was none! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by ANNETTE - 24 July 2018
" i have already recommended Auto Europe to family "
" i had no problem at all car was perfect and staff were helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JAN - 24 July 2018
" Very good experience "
" The car was dirty and in bad mechanical condition. The staff insisted that we have to boy an extra car assistant (for 45 EUR). The drop-off experience was very chaotic. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NICE, FR - Reviewed by IAN - 23 July 2018
" Excellant setvice "
" Excellant service no faults "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AURAY, FR - Reviewed by JOSEPH - 23 July 2018
" I will rent a car from your company the next time I am in Brittany as overall I had a good experience and your price was competitive too. "
" The staff were very helpful and efficient. I was initially very unhappy not to get the car I booked as I had given a month's notice. I think that is sufficient time for your company to organise that the client's choice is respected and met. I was renting the car for a week and not just a day so I think every efffort should have been made to ensure I got the car I initially chose...in my case this time it was Citroen 3 DS. I was luck however in that the car I was given was an Audi A1 which was a good replacement. However I think your company should plan ahead a little better or contact the client to offer a choice of replacements if their choice at the time of booking is not available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 22 July 2018
" Excellent company. Professional friendly helpful . "
" Excellent service. Helpfully staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JEAN - 19 July 2018
" Website is ok "
" It has been a difficult experience when picking up the car, the car was very dirty and damage and nobody cared, that was not their problem. And impossible to get a receipt when giving back the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by TOM - 19 July 2018
" Good exp ...fast service & friendly staff @ Alamo in saint expurey lyon "
" Very helpful & efficent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DONNACHA - 18 July 2018
" quick, competitive prices and someone at the end of phone if any queries or changes required "
" reliable car, clean ,staff efficient pick up and drop off. Had all cover insurance so always no problems. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by DAVID ANTHONY - 18 July 2018
" Best price on the market the the excess insurance cover was competitively priced which made it easy to have just one transaction instead of insuring the excess separately "
" I had to collect my car from Hertz as they looked after Trifty in Nantes. I had to wait close to an hour to get my car and 40 minutes when dropping it back "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NANTES, FR - Reviewed by DARRAGH - 18 July 2018
" As above.....I will use your service agajn. "
" No complaints. Fast, efficient and high quality, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GABRIELLE - 17 July 2018
" Good service - no complaints. Only small disadvantage about Beziers Airport is the distance of a Petrol Station from the Airport - when you need to return the car with a full tank and you have to go find a Petrol Station (it took us a half hour round trip to get Petrol Station) "
" Good service - no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PADRAIG - 17 July 2018
" pleased that the location across the road from arrivals was very acessable "
" Staff on the ground were very friendly and professional with excellent English language skills "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 16 July 2018
" Quick and easy to hire vehicle "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by SEAMUS - 16 July 2018
" great. very satisfied "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 15 July 2018
" Will book again with Europcar next year very happy with experience. "
" Great service no problems from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARCAS - 14 July 2018
" Bit of a wait at the desk. Car we requested/booked was not available. Had to take a smaller car. Car was a bit scratched up too but maybe that's normal as it was my first rental so might have had too high expectations!!! Would like a detailed account of the extra money taken from my bank account by the company too. "
" Easy to deal with online. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by PAT - 14 July 2018
" Very pleasant "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by EOIN - 14 July 2018
" A unique experience when renting a car, the staff at the Enterprise desk wanted to help us rather than sell us additional unwanted products. "
" The staff at Enterprise Lyon were excellent. They were extremely helpful. It was clear that their aim was to provide good customer service rather than maximise commission through selling additional products like car insurance excess or sat navs (like all other car hire operators). We booked a Mondeo Estate or similar class of car as we had 3 bikes to transportat. However on arrival there was no similar car. We attempted to put our bikes into the next biggest vehicle but they wouldn't all fit. The staff at Enterprise recognised our problem and saw it was not of our making. They offered us a 2nd (smaller class) car to get us on our way. All this was included in the original price. Truly great customer service which would make me rent from Enterprise again without question. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEITH - 13 July 2018
" Great service and friendly staff but it is still painful that they always try the hard sell for extras "
" Courteous and efficient staff at car collection point "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RONAN - 12 July 2018
" As above, very pleasant and helpful. "
" Very efficient. No issues pleasure to deal with the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by THOMAS - 11 July 2018
" A very good on line sight easy to use maby better communation between Auto Europe and Car rental company regarding insurance! "
" I had paid for Auto Europe Excess Program with Super Cover when I booked the car, in your information leaflet it states that I decline the car companies additional excess insurance at time of rent, but when I got to the Rental company to pick up the car I was informed that I had to take out extra insurance and the Super Cover that I had paid for with Auto Europe wasn't sufficient. I paid an extra 170 euro thinking that I had taken out enough cover. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MARK - 11 July 2018
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 10 July 2018
" Excellent service and easy to deal with. "
" Great customer service when I encountered issue with my flights home. It was easy to extend my rental and drop off at an alternative location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by WILLIAM - 08 July 2018
" From initial booking with Autoeurope to returning the car to Enterprise, everything was 100% "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ADRIAN - 07 July 2018
" Overall good experience. Some confusion at the drop off about where we should park but not really an issue "
" great service. the young man, Tim was very helpful and not pushy with the insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ANTOINETTE - 07 July 2018
" Very poor service car not up to standard and not available by phone when needed during office hours. I always use auto Europe when travelling but will never use Firefly "
" I was sent out to find the car myself it was not in the numbered spot I was told or nearby when I returned to the desk I was told to walk around and press the key fob. When I found it there were marks on it not recorded I went back to the desk and they just put an x on the papers I had without recording it on the copies they had. On route to my destination I discovered the AC was not working and when the temperature exceeded 30c I had to stop and tried to contact firefly they would not answer the phone I finally rang Hertz and they put them in the line. I was told to ring the breakdown service which I did to be told if the car was driveable there was nothing they could do. Finally after numerous attempts to contact firefly I made contact again through hertz and had to go some distance out of my way to collect another car. The gentleman who dealt with me at the Hertz office in Bayeux was very helpful. I will never use Firefly again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by KAREN - 05 July 2018
" Overall very happy "
" Efficient and user friendly. Staff at pick up very helpful. Reasonable approach to definition of damage and good value for money. Also no hard sell of additional items "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by ALAN - 05 July 2018
" Hi. This is my second contact with you guys. I booked a car for 9 days, in France. Checking-in at Marseille Airport and checking-out at Nice Airport. I'm being charged for ONE EXTRA DAY because the check-out differs 17 minutes from the check-in due (17:47h instead of 17:30h). Where is the sense on it? Is it a company which cares about a customer or a customer doesn't really matter? Moreover, the mistakes aren't mine as I explain bellow: First of all, regarding the check-in, the time printed on the reservation doc doesn't agree with the reality, as it was printed but it doesn't mean I was lead to the car straight away. Lots of information was given before I take the car. Also, I had to check the car on my own and came back to the office to show off marks that were supposed to be known by their staff. The marks were written on the doc afterwards. Second, when I returned the car, I patiently waited to talk to staff as he was checking a row of customers before me. I understand they were busy and I don't see any problem in waiting for my turn. Third, nobody come over to me with a invoice. I had to ask for it and a staff oriented me to go to the Europcar section (in the terminal) to ask about it. I went there carrying my luggage to claim for the invoice. A staff printed it off for me and than I realized that the fee for returning the car to another place would be charged from my deposit, which means my international credit card. But, it differs from the information given at the Marseille airport once the staff said it wouldn't be charged from my international credit card and I could pay it normally with my european debit card. I tried to explain it to the person in front of me and he said he couldn't do anything. Also, the amount was supposed to be €79.26 but it was charged €101.75. I asked about this and he said that the €79.26 is the amount without VAT (what is completely wrong as without VAT the value is €66.05) Unfortunately, I already was impatient at this stage and I would have to take the flight very soon. Now, here I am wasting my time to explain about all your mistakes and also to highlight the unfair WHOLE DAY charge that are being applied. Anyway, none of this is my fault and lots of wrong information were given to me. I need it to be fixed. 1) no extra day fee. 2) no charges on my international credit card. I will be patiently waiting for the solution. Regards. Alan "
" Hi. This is my second contact with you guys. I booked a car for 9 days, in France. Checking-in at Marseille Airport and checking-out at Nice Airport. I'm being charged for ONE EXTRA DAY because the check-out differs 17 minutes from the check-in due (17:47h instead of 17:30h). Where is the sense on it? Is it a company which cares about a customer or a customer doesn't really matter? Moreover, the mistakes aren't mine as I explain bellow: First of all, regarding the check-in, the time printed on the reservation doc doesn't agree with the reality, as it was printed but it doesn't mean I was lead to the car straight away. Lots of information was given before I take the car. Also, I had to check the car on my own and came back to the office to show off marks that were supposed to be known by their staff. The marks were written on the doc afterwards. Second, when I returned the car, I patiently waited to talk to staff as he was checking a row of customers before me. I understand they were busy and I don't see any problem in waiting for my turn. Third, nobody come over to me with a invoice. I had to ask for it and a staff oriented me to go to the Europcar section (in the terminal) to ask about it. I went there carrying my luggage to claim for the invoice. A staff printed it off for me and than I realized that the fee for returning the car to another place would be charged from my deposit, which means my international credit card. But, it differs from the information given at the Marseille airport once the staff said it wouldn't be charged from my international credit card and I could pay it normally with my european debit card. I tried to explain it to the person in front of me and he said he couldn't do anything. Also, the amount was supposed to be €79.26 but it was charged €101.75. I asked about this and he said that the €79.26 is the amount without VAT (what is completely wrong as without VAT the value is €66.05) Unfortunately, I already was impatient at this stage and I would have to take the flight very soon. Now, here I am wasting my time to explain about all your mistakes and also to highlight the unfair WHOLE DAY charge that are being applied. Anyway, none of this is my fault and lots of wrong information were given to me. I need it to be fixed. 1) no extra day fee. 2) no charges on my international credit card. I will be patiently waiting for the solution. Regards. Alan "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BASTIA, FR - Reviewed by SEAN - 05 July 2018
" I didn't like that I had to clean the inside of the car...I was warned at the desk that I would be fined a 1000 euro if the car had any dirt in it ..."Corsica is an island and lots of people go to the beach and bring the cars back with sand, I warn you not to out you will be fined"...that's not a nice policy. I spent over an hour in boiling heat at a suitable petrol station (took another hour to find a station with a hoover) pushing euro coins into a machine to operate a hoover and clean the car...that's not ideal "
" I was upgraded at the desk to a diesel and larger car - this was a pleasant surprise and I was extremely grateful... furthermore the assistant at the desk was very professional, courteous and freiny... thoroughly a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by BRENDAN - 04 July 2018
" Very helpful Hertz staff, we were very happy with the vehicle & also the availability of car seats to hire. "
" Very positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 03 July 2018
" Overall very good. "
" Overall good, but checking process is too slow. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by RORY - 03 July 2018
" Excellent service and fast "
" Very empressed with the friendly service I received and the efficiency of everyone involved. Thanks so much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RONAN - 02 July 2018
" easy "
" the rental desk was in the other terminal , and far away when i got there they told me i couldn't drive the car to monaco or italy unless i paid them more money and they told me my insurance was insufficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PETER - 30 June 2018
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by JOE - 30 June 2018
" Have always been happy. This was probably the quickest with a lovely brand new car. Thanks again. Joe Duffy "
" Damien really friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ANDREJUS - 28 June 2018
" Although it could seem ok while booking, but additional problems arise when picking-up/returning vehicle. "
" Rude and sick person at the counter speaking English with an accent and angry that we don't understand. Additional fuel charges applied. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by SEAMUS - 25 June 2018
" We were very happy with the service we received. Both the collection and return were very efficient and we have no complaints at all. "
" We were very happy with the service we received. Both the collection and return were very efficient and we have no complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARGARET - 25 June 2018
" Very straightforward booking experience and excellent value.The system to compare options is first rate. "
" Really helpful service on arrival when a Europcar staff member walked through a flood to bring me the car,and very efficient return procedure at Nantes.The vehicle was pristine and very comfortable,so altogether a very good hiring experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SORCHA - 25 June 2018
" Same as above: Extremely bad experience! We had booked a 7 seater Nissan xtrail or similar. When we arrived we were told had a Ford cmax. Which they told us would not be big enough and lied saying it was the same category as a 7 seater xtrail. We then were told we had to upgrade for a 7 seater Ford smax. This is the same size and category as our original booking and therefore should not have had to pay an extra€229 for the rental!!! My brother used your company the week before and also asked for the xtrail 7 seater. He got a scenic which was the same size as our Smax with no need to upgrade and pay extra.So I know this was a scam and we were robbed and treated very badly!!! We were also lied to when upgrading, we were told we could get a deal of €14/ day and we were then charged on returning the vehicle €22.80 plus vat. Will certainly not be using your company again and will spread the word as much as possible through as many media sources as we can about the disgraceful way you do business. "
" Extremely bad experience! We had booked a 7 seater Nissan xtrail or similar. When we arrived we were told had a Ford cmax. Which they told us would not be big enough and lied saying it was the same category as a 7 seater xtrail. We then were told we had to upgrade for a 7 seater Ford smax. This is the same size and category as our original booking and therefore should not have had to pay an extra€229 for the rental!!! My brother used your company the week before and also asked for the xtrail 7 seater. He got a scenic which was the same size as our Smax with no need to upgrade and pay extra.So I know this was a scam and we were robbed and treated very badly!!! We were also lied to when upgrading, we were told we could get a deal of €14/ day and we were then charged on returning the vehicle €22.80 plus vat. Will certainly not be using your company again and will spread the word as much as possible through as many media sources as we can about the disgraceful way you do business. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by HELEN - 24 June 2018
" Efficient service "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIARRITZ, FR - Reviewed by CHRISTOPHER - 23 June 2018
" Overall very satisfied but the inconvenience as described above was not an ideal start to our holiday. "
" In the overall you are better than most I've dealt with over the last twenty years. I was a little surprised when on arrival at pick up the agent was unable to accept my wofe's credit card - the reason was that I had myself named as the driver when booking AND you accepted my wife's card for payment on line. I appreciate that it is normal practice that the card own is the driver BUT this was not clear when booking and so we had some inconvenience and delay due to the choice of starting a new booking in my wife's name and pay for me as an additional driver OR for me to use my card. I don not use credit cards so I had to transfer funds to cover the 'hold' cost of €750 otherwise pay for me as a additional driver on my wife's booking. I suggest you make it clearer at outset when booking online that the main driver will be the credit card owner. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by PAUL - 21 June 2018
" Look at 3 and you will see that Auto Europe provided me with a phone number that could not have been used. Perhaps if some rebate could be arranged, I could change my mind. Thanking you. Aer Lingus are sending a refund and Hotels.Com cancelled my booking with no charge. "
" I was unable to get to Paris because of a severe stomach bug I missed my flight from Dublin to Paris and tried ringing you on 1800943075 which did not exist last Friday the 15th of June. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LA ROCHELLE, FR - Reviewed by JAMES - 21 June 2018
" no comments "
" all went well "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by AMANDA - 20 June 2018
" No complaints and a good price ! "
" Car was great, staff were great. But the queues at the pick up desk are very long ! It seems that their computerised desk system is slower than the maunual. ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 19 June 2018
" No problems with Auto Europe. "
" Our flight was due to land at Nice at 9.0pm. Interrent had our flight no. Flight landed late at 9.30pm. I immediately began ringing Interrent office on no. provided to use out of hours if necessary. Arrived at Interrent at 9.57pm. Office closed. Spoke to young Interrent employee doing car returns.He said he couldnt help if office locked. Cost 100 euro for taxi to Monaco and 13 euro for busses the next day. On return next day staff very sympathic. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GUY - 18 June 2018
" Booking with auto Europe was easy. Pity the rental company was so inefficient "
" I had to wait about 45 mins with 3 tired children to get the keys. Then no car seat with car after paying for it. Had to go from car park to desk a few times to get the seat then no-one knew how to fit it. A lot of time wasted & a real wind up & staff couldn't care less. I'll never use budget in Paris again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by STAN - 17 June 2018
" I would like to see the result of my complaint prior to further recommendations. "
" The counter staff were not good. There was a large queue and there were two men working. One went on a break while the queue was watching in disbelief. The second then announced to the queue that he was going home and we would have to wait for the other staff member to return from his break. He was arrogant and told us that we don't pay his wages and would we pay for him to stay on later. We all announced that we would complain and he said he didnt care. He was aggressive to an older gentleman in the queue and walked out leaving about 5 people waiting in the office with no one there. I waited over 1 hour to pick up my car. I will never use Interrent ever again and have told a lot of my friends already. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 17 June 2018
" None "
" Listing of existing damage on the car is confusing and difficult to interpret - especially if there are a lot of scratches/other damage on the car. The diagramatic method used by other companies is much better. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DECLAN - 16 June 2018
" All very efficient "
" All very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TIMOTHY - 16 June 2018
" Auto Europe's booking system is good but sadly Budget in Bordeaux had no respect for my booking and were uncourteous at the desk "
" The operative at Bordeaux airport, Hashid, was very unhelpful. He ignored my printed AutoEurope confirmation and proceeded to give me a car which I hadn't ordered (Jeep Compass). I asked if they had a Jeep and he said no. I then saw the Jeep sitting in Budget bay at pick-up. I was also charged 313€ rather than the 289 I had been quoted when I booked. Not a great way to start our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by EAMONN - 16 June 2018
" Over all I was very satisfied with the quality of the service provided. How ever, a lower price would have been better. "
" I was very happy with both the pre and post joint vehicle inspection. Alamo's representative, Damien, was very professional. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARY - 14 June 2018
" Very satisfied with service both in booking and collection of vehicle, experienced no difficulty with drop off. "
" Changed mind about booking just before travel, speedy cancellation and rebooking of 8 seater vehicle at short notice, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by MICHAEL - 11 June 2018
" I find Auto Europe easy to deal with and efficient. "
" There is a some confusion about explaining what the excess is for because I take out full insurance to cover all damage to the vehicle. Therefore I don't see the need for excess. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by LIAM - 11 June 2018
" Satisfied "
" Not enough counter staff on duty, leading to long delays in both collection and return of vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANDREI - 11 June 2018
" On the voucher it said to head to the Europcar desk to pick up the car. After waiting there for 45 min we were told that Interrent actually have their own desk inside the airport and we need to go there "
" There were loads of things that went wrong: - it took 1 hour to get the car even though everything was already payed for; the last 15 min of which we spent in the car park waiting for someone to bring us the car, even though at the desk we were told they are already there, waiting for us. - there was loads of damage on the car so we had to spend an extra 10-15 min taking pictures to make sure we would not get blamed for it. - even though it just came from a car wash the car was not properly cleaned on the inside, it has loads of stains and the steering wheel felt sticky. - the child seat was disgusting; I had to try and clean it myself - we got a petrol car, and were expecting a diesel. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MONTPELLIER, FR - Reviewed by SAMUEL - 15 May 2018
" I rent cars with auto europe approx 5/6 times per year and generally have a good experience. I was disgusted with the rental on this occasion with Keddy and for sure, they will not see another cent from me ever again. "
" My flight was running late by approx one hour (no fault of mine) so counter staff decided to charge me a late fee of approx 36 Euro. This fee is almost HALF of the original cost of the rental and I feel it was nothing short of a mugging. I cannot recover this money from the airline. I am quite certain that this will be my last experience with Keddy and will alert my airline colleagues to this gouging of customers for something totally outside of their control. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARY - 13 May 2018
" Best prices and good results "
" Good quality. Very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEORGE - 05 May 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MIRIAM - 04 May 2018
" I rented through Autoeurope. I had to cancel the first rental but Autoeurope very efficiently credited my credit card account. "
" I found all the staff to be helpful and trustworthy. I would rent a car with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORCAN - 01 May 2018
" We were a group of four and our experience was very positive. "
" Everything was perfect. The only thing was that there was only one counter staff when we joined the que, it was ten minutes before a second arrived. It is only minor and doesn't warrant making an issue over. I suppose in the ideal world it would be nice to arrive with no one at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TERRY - 27 April 2018
" As above "
" A very comfortable car. The only issue I had was we passed through the tunnel with cases to collect the car, we then had to go back through the tunnel with cases as the car was in the airport car park. I noticed a cigarette burn in the drivers seat that had not been marked on my documents which meant I had to return through the tunnel again. Not very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NANTES, FR - Reviewed by JOHN - 25 April 2018
" All good, no issues whatsoever. "
" The service, accessibility and return option was very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TONY - 21 March 2018
" I rent cars at airports in France several times each year. Auto Europe is always my first port of call for car rental due to its wide range of competitive quotes and well laid out website. "
" The Firefly staff at Marseille Airport were courteous, professional and helpful and I would not hesitate to use their services again. "
MULHOUSE, FR - Reviewed by CLARENCE - 14 March 2018
" The people from Alamo (under Enterprise) were very helpful "
NICE, FR - Reviewed by AISLINN - 27 February 2018
" I was extremely disatisfied with the service. Immediately after making the reservation I realised I required a credit card to rent the car. However, as I do not have one, I requested to cancel the booking. This was straight after making the reservation and nobody would assist me. I made the reservation 24 hours before pick up so it wasn?t possible for me to avail of the forty eight hour booking rule "
PARIS, FR - Reviewed by GEORGIOS - 22 February 2018
GRENOBLE, FR - Reviewed by KELVIN - 19 February 2018
" At pick up in Grenoble train station the employee was very helpful and polite. At drop off at Grenoble airport the staff member at hertz where I dropped off the car was a bit rude and did not read the rental agreement fully as she tried to charge me for a windscreen due to scratches from road salt.she finally read the agreement and realised I had full cover as part of my agreement. "
PARIS, FR - Reviewed by CATHERINE - 04 February 2018
TOURS, FR - Reviewed by STANISLAV - 28 January 2018
MARSEILLE, FR - Reviewed by TONY - 24 January 2018
BEAUVAIS, FR - Reviewed by MICHAEL - 16 January 2018
" would have liked to have had a choice of diesel car , i feel this should have been an option on your rental request. "
GRENOBLE, FR - Reviewed by CEZAR - 09 January 2018
" Excellent Services! "
" Excellent Services! "
MULHOUSE, FR - Reviewed by SANDRA - 09 January 2018
" HIdden costs are very annoying "
" Hertz was fine - good car but charged us extra for snow tires - AutoEurope website was not clear to me that these were not included - additional 189 for 7 days was excessive I thought. The issue of insuring the excess also arose despite the fact that I thought I had selected the option that paid for that - again, wasn't clear to me on the contract. I feel that car hire is the worst value of all our holiday costs - flight, accommodation, meals, ski hire, etc. Need to regularise this excess business - it's a scam! "
LYON, FR - Reviewed by EMMET - 08 January 2018
" We were welcomed by a lovely lady in Enterprise. Extremely courteous, friendly and efficient. We were then given our car by an other gentleman (who we found out later at our return was the manger) who was as professional and friendly. An absolute pleasure. "
LYON, FR - Reviewed by ROBERT - 03 January 2018
NICE, FR - Reviewed by DONAL - 01 January 2018
" Easy process to book, prices transparent except for number of drivers covered without surcharge. "
" An extremely helpful staff member at handled our paperwork at airport desk and a very efficient person handed over the car after careful checking of its condition. Car was new so perfectly clean. Very pleasant young man checked it back in. Our only gripe would be that we would prefer to hire a car from a company that covers at least 2 drivers without an extra charge. "
NICE, FR - Reviewed by WILLIAM - 23 December 2017
BORDEAUX, FR - Reviewed by ROBERT - 20 December 2017
" I was charged more than the price you quoted me. I can no longer trust your prices "
" Charged ?20 extra for taxes which were not advised on my quotation "
PARIS, FR - Reviewed by FAOUZI - 14 December 2017
NICE, FR - Reviewed by WILLIAM - 29 November 2017
NANTES, FR - Reviewed by PADRAIG - 29 November 2017
NANTES, FR - Reviewed by FANNY - 28 November 2017
" Hertz' told me I did not have a real insurance while I selected auto Europe insurance when booking online. As a result I had to spend another 60 euros on the day of my arrival, which multiplied by two the cost of my car rental. Customers are not treated fairly. "
" Hertz' told me I did not have a real insurance while I selected auto Europe insurance when booking online. As a result I had to spend another 60 euros on the day of my arrival, which multiplied by two the cost of my car rental. Customers are not treated fairly. "
BEAUVAIS, FR - Reviewed by MICHAEL - 21 November 2017
" Booking process online very user friendly. "
" Collection and return at Beauvais through Hertz desk was very fast and efficient. "
LYON, FR - Reviewed by IGOR - 06 November 2017
CARCASSONNE, FR - Reviewed by MICHEAL P - 04 November 2017
" Normally use AutoEurope, very satisfied to date "
" Efficient, courteous staff, fast pickup and return. Good value "
CARCASSONNE, FR - Reviewed by JEAN FRANCOIS - 03 November 2017
NICE, FR - Reviewed by TRACEY - 02 November 2017
CARCASSONNE, FR - Reviewed by OWEN - 31 October 2017
" Customer service not overly helpful and could not deviate from script "
" Get better small car. Fiat Panda is not suitable "
MULHOUSE, FR - Reviewed by LAURENCE - 28 October 2017
" Very plaisant and efficient staff. Good car. Everything just right. "
TOULOUSE, FR - Reviewed by PETER - 27 October 2017
" Everything went smoothly at booking. Price was excellent. "
" Long delay at pick-up as only one staff member at the Terminal desk with several people queueing for cars. When I got to the Car park there were 6/7 staff there of which only 2 were actually dealing with customers. "
BORDEAUX, FR - Reviewed by ROBERT - 17 October 2017
" We found the service very good. "
" Very good, the young man at the checkout was very helpful and spoke excellent English. "
PARIS, FR - Reviewed by BARRY - 11 October 2017
" Appalling service at airport, lines were 2 hours long , only 2 employees working , caused us to get caught pain Paris traffic as a result Had to stand in line with no where to sit for 2 hours No map provided in car Ruined our first night in France A lot of angry people in queue also same day "
" As above comments "
NANTES, FR - Reviewed by NIALL - 10 October 2017
TOURS, FR - Reviewed by PATRICK - 27 September 2017
" Nice staff. Nice car but due to a strike the nearest service station to my drop off point was out of diesel. Although enterprise waived a ?15 fee for not returning the tank full, they still charged a ridiculous amount (? 69 for half tank of diesel). "
MARSEILLE, FR - Reviewed by NIKITA - 26 September 2017
TOULOUSE, FR - Reviewed by ROBERT - 24 September 2017
PARIS, FR - Reviewed by SEAMUS - 24 September 2017
ST. RAPHAEL, FR - Reviewed by COLM - 22 September 2017
" The car was dirty and the fuel tank was only 3/4 full .However the staff member I dealt with was very pleasant and helpful. "
MONTPELLIER, FR - Reviewed by ANTHONY - 20 September 2017
" The staff at enterprise where extrememley friendly and helpful, will definitely be using enterprise again. "
" Lovely team of staff , quick collection and return of car. "
AJACCIO, FR - Reviewed by THOMAS - 18 September 2017
" The agent was extremely unfriendly, probably my worst experience ever renting a car. It's not your fault, it's not related to Entreprise (or Alamo) either but the agent was horrible. 0 empathy. Terrible experience. "
PERPIGNAN, FR - Reviewed by GAVIN - 16 September 2017
" Very easy to use. I'd recommend "
" Nice people and efficient service "
CARCASSONNE, FR - Reviewed by THOMAS - 14 September 2017
" Had to extend car hire by two days due to air traffic strike and company were very helpful. Extended the hire with the same rate applied. Very happy not to be ripped off like others in the same situation. "
NICE, FR - Reviewed by PETER - 13 September 2017
" Got nice Car however nasty scene at check in - you must have known so many people getting cars at that time - we had to wait almost one hour - people just after us would have had to wait from 21.15 until midnight, no fun when you then have to drive an unfamiliar car in unfamiliar roads. long ques but still check in staff persist in using up time in upselling. SPEED UP THE PROCESS if you don't want complaints "
CARCASSONNE, FR - Reviewed by JOHN - 13 September 2017
" Our experience was generally positive. It would help if the super cover cost was more clear at time of booking. We had incurred the cost of an excess policy which we had in place but the excess which would have charged to our credit card if we did not take the super cover was prohibitive. It seemed best to pay for super cover but the process on this point was unclear at time of booking. "
" Car did not have a full tank on collection despite being told that it did by the Advisor. We had departed the airport when we noticed the fuel level was only 3/4 full. We returned the car full and brought the matter to the attention of the Firefly staff. There was no recompense for this error by Firefly and we did not feel that it was our responsibility to check the fuel level when car was being given to us. Other than the fuel issue, the staff were friendly and the car had a good spec and we were happy with it. "
CARCASSONNE, FR - Reviewed by VINCENT - 12 September 2017
CARCASSONNE, FR - Reviewed by PAUL - 12 September 2017
" The car was ready and waiting on our arrival, very helpful member of Hertz staff looked after us, as with return. Overall a very good experience. "
LYON, FR - Reviewed by MARTIN - 11 September 2017
" Excellent "
" Very efficient and pleasant "
PARIS, FR - Reviewed by RICCARDO - 08 September 2017
BEAUVAIS, FR - Reviewed by BRIAN - 08 September 2017
PERPIGNAN, FR - Reviewed by SAKE BAUKE - 05 September 2017
" More automatic cars "
" The woman Marine is the best in costumer service, some are rude. "
LYON, FR - Reviewed by ERIC - 04 September 2017
MONTPELLIER, FR - Reviewed by KENNETH - 03 September 2017
" Very happy to be able to book the zero excess policy online.Staff at pick up desk and drop off point very helpful,friendly and spoke excellent English.Car was great to drive. ...only dissatisfaction is with the signage for car drop off at the airport- we missed the small sign for car park P1 and it did not say car rental drop off- very unclear- ended up in a slow queue for arrivals and had to run in to Hertz desk to ask where to go- very stressful- a larger clearer sign at the airport would help,thanks "
LA ROCHELLE, FR - Reviewed by BRENDAN - 03 September 2017
" Very easy to deal with and there offers are excellent "
" Very friendly and helpful staff was delighted with car supplied "
CARCASSONNE, FR - Reviewed by ARTHUR - 03 September 2017
NICE, FR - Reviewed by CHARLES - 31 August 2017
" I have used you a few times before, so I was comfortable in using you again. I also have an annual Car Hire excess Insurance policy so do not avail of the offer of additional insurance direct from the Car Rental Company to cover the excess as a few days of this would exceed the annual cost of my Car Hire Excess Policy. I got a great rate from you, with the option to hire in one place and return to another. You linked me to Enterprise Car Rental, who get top marks. Great customer service from them and also upsold me to a higher grade car for just 4 Euro per day. I have yet to check my credit card to make sure all figures are correct. Assuming they are then 10 out of 10 to Auto Europe. Thank you "
" Efficient service in Nice at airport counter. Very efficient service in Nice at Car Collection Office Super vehicle - Opel Astra metallic black with built in Sat Nav, 6 gears. Felt like a 2 litre car. Very efficient return of the car a finalisation of the bill. Enterprise in both locations stand out as being highly customer oriented, unlike many other car rental firms. Thank you "
PARIS, FR - Reviewed by CATHERINE - 29 August 2017
" Hi ..Our experience with the rental car was satisfactory in the pick up, use and drop off of the car. We did however end up with a scratch on the front panel of the car ..which wasnt a very large one ( and i have no idea how it got there) for which we were charged 750 extra euro!!!! Surely this cant be right? Its putting me right off ever looking at car hire again. We didnt get any documentation for the repair work. "
" Very unhappy customer! "
CARCASSONNE, FR - Reviewed by BRIAN - 29 August 2017
" Car had not been cleaned inside and out "
MARSEILLE, FR - Reviewed by MARTA - 28 August 2017
" Very professional, great email exchange in order to have all details as soon as the booking was done. Will definetely use it again! "
" Great professional service with Europecar (Keddy) in Marseille, booked through Auto Europe. "
BEAUVAIS, FR - Reviewed by TONY - 28 August 2017
" Long queue at beauvais, Car was not clean and had several damaged areas. "
CARCASSONNE, FR - Reviewed by SEAMUS - 28 August 2017
NICE, FR - Reviewed by NING - 27 August 2017
" Waiting far too long to be serviced , quiet far out from terminals "
" Again ,waited far too long to be serviced and walked far from terminal 2 , have to take bus from terminal 1-t2 , but yes price it's ok . "
BORDEAUX, FR - Reviewed by LIAM - 21 August 2017
PERPIGNAN, FR - Reviewed by PAULINE - 21 August 2017
" Staff very friendly , car was good , good service overall "
LYON, FR - Reviewed by DAVID - 21 August 2017
" The reception ar Europcar and service was great. But waiting 1.30 hrs is a little bit much. The car was great and I loved it. "
BORDEAUX, FR - Reviewed by ANTHONY - 20 August 2017
" Car had slight damage "
RENNES, FR - Reviewed by MICHAEL - 18 August 2017
" Excellent service. Reception at Rennes airport very good. Car was spotless. Overall Hassle free. "
CARCASSONNE, FR - Reviewed by FIACHRA - 18 August 2017
" Good price for the hire period. "
" I didn't get the car I hired. "
NANTES, FR - Reviewed by TOM - 15 August 2017
" Staff members we dealt with at Nantes and Bergerac very helpful, best in our car hire experience in France. Car very clean and thoroughly checked for marks etc before our departure. Ditto on return but check was fair and reasonable. "
BIARRITZ, FR - Reviewed by CHRISTOPHER - 14 August 2017
" Have contacted Autoeurope twice ref a claim for this voucher ref . the 20th July as we returned from holiday and again today and the office shuts at 1 on a business day! See message below received this today and on 20th july when we first contacted you. Had no response so far. Please see copy of the automailer message sent to me below. Automated Response, do not reply. A automailer@autoeurope.com Reply| Thu 20/07/2017 11:53 To: crocovenden@hotmail.com Dear Valued Client, Thank you for contacting our Customer Service Department. Auto Europe takes great pride in delivering the highest level of service and we look forward to reviewing the information you?ve provided in order to reply as soon as possible. You?re also welcome to call us at any time, toll free, at 0-800-358-1229 in order to discuss with one of our Customer Service staff. Thank you for choosing Auto Europe! We appreciate your business before, during, and after your rental and look forward to the opportunity you?ve given us to assist you. Please allow us a few business days to come back to you with a satisfactory response. Best Regards, Customer Service Team Auto Europe www.autoeurope.com 0-800-358-1229 "
" car was ok "
PERPIGNAN, FR - Reviewed by JENNIFER - 10 August 2017
" Excellent service. The staff were a pleasure to deal with. They were so polite and gave us a lovely start and stress free end to our holiday. "
LA ROCHELLE, FR - Reviewed by STEWART - 08 August 2017
" Competitive, very clear and transparent. No complaints whatsoever. Recommended. "
" Simple, straightforward and very pleasant to deal with. Recommended. "
RODEZ, FR - Reviewed by NICOLE - 08 August 2017
" The gentleman looking after the Hertz desk in Rodez was brilliant. He made sure we were absolutely sure of our rental before we left and kindly found a child seat that was a little larger than the one we first tried. It makes such a difference when people go out of their way to help you. "
NICE, FR - Reviewed by PAUL - 07 August 2017
" There always seems to be a delay in picking up the car. I know that Saturday is a busy day. More staff perhaps ???? "
NANTES, FR - Reviewed by JOE - 05 August 2017
" excellent service, extremely nice staff "
BORDEAUX, FR - Reviewed by SHAY - 04 August 2017
NICE, FR - Reviewed by ERIC - 01 August 2017
" very easy to book, all conditions clearly explained. "
" Very efficient handling of the car rental, very quick considering there were a few in line to be served. Total time from arrival at Enterprise desk in Nice airport to driving out of the airport was approx. 40 minutes. Very easy handback of car in Gare de Lyon Paris. Both locations were in multistory car parks, which was fine but you are dealing with a new car and ramps and corners are very tight and unforgiving. "
ANNECY, FR - Reviewed by ARIANE - 23 July 2017
PERPIGNAN, FR - Reviewed by J J - 23 July 2017
BORDEAUX, FR - Reviewed by DAVID - 20 July 2017
TOULOUSE, FR - Reviewed by THOMAS - 19 July 2017
PERPIGNAN, FR - Reviewed by DAITHI - 18 July 2017
BEAUVAIS, FR - Reviewed by DAVID - 15 July 2017
" Car given to us started burning and smoke coming into cabin after 50km. After 1 hour we were picked up by auto rescue and left by ourselves at their depot. After another 2 hours on hold we got through to Firefly and they said a taxi was coming. An hour later a taxi arrived to take us to another firefly car hire center and left us there. The person there told us there was no car for us. After another hour another taxi arrived and took us to the other side of Paris where they also said they had no car for us. Eventually a person from Hertz felt sorry for us with a 4 year old and got us a car. In total we spent about 10 hours being made idiots of until we got another car. No apology, or compensation from Firefly. A horrible experience "
" Car given to us started burning and smoke coming into cabin after 50km. After 1 hour we were picked up by auto rescue and left by ourselves at their depot. After another 2 hours on hold we got through to Firefly and they said a taxi was coming. An hour later a taxi arrived to take us to another firefly car hire center and left us there. The person there told us there was no car for us. After another hour another taxi arrived and took us to the other side of Paris where they also said they had no car for us. Eventually a person from Hertz felt sorry for us with a 4 year old and got us a car. In total we spent about 10 hours being made idiots of until we got another car. No apology, or compensation from Firefly. A horrible experience "
NANTES, FR - Reviewed by AMEDEO - 12 July 2017
" The pick-up procedure was a bit too slow. There was only one operator dealing with many customers in the queue. "
MULHOUSE, FR - Reviewed by LOUIS - 10 July 2017
CARCASSONNE, FR - Reviewed by JOHN PAUL - 10 July 2017
" Was being charged ?112 to hire two boosters for two weeks. A booster costs ?30 max. "
" Was being charged ?112 to hire two boosters for two weeks. A booster costs ?30 max. "
NICE, FR - Reviewed by LORNA - 10 July 2017
" Very happy with customer care. No problems on pick up or drop off. Both staff I dealt with were professional and helpful. Car exactly as booked. Deposit returned on drop off. Will use Enterprise again for car hire. "
DINARD, FR - Reviewed by SYLVIA - 10 July 2017
NICE, FR - Reviewed by JOHN - 09 July 2017
" speedy friendly check in. Pre inspection of car efficient.return hassle free "
CARCASSONNE, FR - Reviewed by PATRICK - 06 July 2017
CARCASSONNE, FR - Reviewed by HAZEL - 04 July 2017
" I pointed out the lack of clear signing for the airport at Carcassonne I have been many times on the motorway and expectefd to see a La Salvaza sign and continued too far, came off the motorway at Bram had to find my way back to the airport through rural countryside fine if like me you have lots of time. Confusing at the least. "
" please advise motorists of this change on the motorway Airport De Sud DE France is lovely but if you are expecting LaSalvaza its confusing. "
CARCASSONNE, FR - Reviewed by TREVOR - 04 July 2017
" The cost of the same car and cover had increased 150 euro for the same time the previous year "
" Very good personnel at the check in desk very polite and helpful again I do have an issue with the price as our friend who travelled with us got cheaper deal from Thrifty and booked 2 days before the arrived "
NICE, FR - Reviewed by PETER - 04 July 2017
" Very easy to book and was very satisfied with the service "
" Had this survey not been sent to me I was going to write to the Company anyway. I found the service of the Enterprise staff at Nice airport to be outstanding. Quick, courteous, professional, pleasant and very helpful. The best service I have received from a car Rental company. It started the holiday on the right note and the staff who served me should be complimented. It was so good that my first choice on any future rental will be Enterprise and I will certainly be recommending them to friends. "
BEAUVAIS, FR - Reviewed by BERNARD - 03 July 2017
" Very pleased with the service provided. "
" Hertz provided the customer services at Beauvais and everything was fine. No complaints. "
CARCASSONNE, FR - Reviewed by MICHAEL - 30 June 2017
CARCASSONNE, FR - Reviewed by JOHN - 30 June 2017
" Website was user friendly and car hire was good value "
" Great service, I was on the road in. a matter of minutes "
PARIS, FR - Reviewed by KEITH - 28 June 2017
" Our car was not ready for pick when we went to the desk. We had to wait 3 hours before a car came and when I asked for a discount because of the very bad service I got told I could continue to wait if I wanted to speak to a manager. "
" Our car was not ready for pick when we went to the desk. We had to wait 3 hours before a car came and when I asked for a discount because of the very bad service I got told I could continue to wait if I wanted to speak to a manager. "
CARCASSONNE, FR - Reviewed by LEIGH - 26 June 2017
" best value and great cancellation options "
PERPIGNAN, FR - Reviewed by EDDIE - 19 June 2017
" Staff at Perpignan were excellent, very helpful and polite. "
PERPIGNAN, FR - Reviewed by MICHAEL - 19 June 2017
" Overall very satisfied. Always good comparisons and rates. "
" Overall a very positive experience at the Alamo/Enterprise desk in Perpignan. Quick and friendly on pickup. Very good car for a very good rate. Drop off quick also. Overall very satisfied. "
BORDEAUX, FR - Reviewed by SARAH-JANE - 13 June 2017
" The agent at the desk in the airport tried to get us to change to a smaller car as we had arrived 2 hours later than the booking time for the car. We argued with Enterprise when we saw the car they had then allocated. It was too small. In the end we did get the Peugeot 3008 we had booked but only as we were insistent and had it written on the car hire voucher. "
MONTPELLIER, FR - Reviewed by DEREK - 12 June 2017
PERPIGNAN, FR - Reviewed by ALAN - 12 June 2017
NICE, FR - Reviewed by SEAN - 12 June 2017
" Please note. ENTERPRISE/ALAMO car hire people at Nice airport demanded a utility bill as proof of residential address. Many US and UK tourists with vouchers and driving licences were turned away. I was lucky. I had a utility bill with me. Please advise others using Enterprise/Alamo rent a car with autoeurope voucher. No warning with voucher. "
" Should not demand utility bill as proof of address on driving licence. Potential renters should be warned in advance. Many left disappointed and car-less at airport. "
RODEZ, FR - Reviewed by EUGENE - 08 June 2017
" Team in Rodez are friendly, helpful, really excellent "
" Exceptionally nice and helpful "
PARIS, FR - Reviewed by ROSS - 08 June 2017
" Very easy to use and a good selection of rental companies and vehicles available. Very quick in response to email queries too. "
" The agent on collection at CDG was excellent. Very personable and efficient too. Sadly, on returning the car the service wasn't so good & caused us delays! "
RENNES, FR - Reviewed by MORGAN - 05 June 2017
" Desk Closed on arrival at airport. No Contact details of message left. Had to stay overnight in Rennes incurring additional Hotel and taxi costs. Alamo would not honour voucher the next day and I had to enter into a new contract for 252 euro. Totally dissatisfied with there attitude and arrogance on the desk "
CARCASSONNE, FR - Reviewed by ROBERTO - 05 June 2017
" Quick, easy and reliable ! "
" Best experience ever in renting a car !!! "
NICE, FR - Reviewed by CAROL - 24 May 2017
TOULOUSE, FR - Reviewed by GARY - 19 May 2017
" The staff at TLS are always very good to deal with. I chap that looked after me was very helpful (Romaine)? "
MONTPELLIER, FR - Reviewed by BRENDAN - 18 May 2017
" Very satisfied "
BORDEAUX, FR - Reviewed by DAVID - 09 May 2017
" Very helpful staff especially on return . Car was clean and well presented. "
CARCASSONNE, FR - Reviewed by JOHN - 03 May 2017
" The process was smooth and faultless. The staff member was efficient and friendly and overall, the acquisition of the car was entirely satisfactory. "
LYON, FR - Reviewed by YANNICK - 03 May 2017
" Insurance options no clear. Car rental companies are still suggesting many of them pretending we bought only a basic cover "
" Additional isurance options were proposed by Hertz although we bought them online. They said we had only a basic cover. "
NICE, FR - Reviewed by JOHN - 27 April 2017
" Details: enterprise Alamo Reference 72M2YJ Hired the car from Alamo/Enterprise through Auto Europe on Wednesday 19th April, 23.00 approx. I am the only designated driver. Two friends are passengers. Weather at Nice Airport on arrival was very poor and I collected the car late. The area for collecting the car is dark, however I examined the car and was happy and surprised that there were very few marks on the car as the car had over 35,000km on the clock.. The car is a white Opel Omega. I am a careful driver and did not bump or damage the car in any way. The car was parked at a private and secure parking place at my apartment in Sanary Sur Mer. On returning the car the inspector was extremely conscious in examining the car. No problem there. My friends and I discussed the possibility of attempted entrapment, as there was an amazing amount of time spent of trying to find fault. I noted that he spent several attempts examining the lower carriage of the front bumper but could not find any fault. After a number of trips around the car the inspector pointed out a mark on the undercarriage of the car. The only way you could see this mark was to get down on your knees and hunkers. The mark is no more than 8cm long, less than 1cm wide, with some black marks adjacent. A slight dint (not a dent) that did not break the paint work. It is not on the paint work of the car but on the rough undercarriage. It is difficult to notice it even after you are made aware that it is there. It is on the undercarriage of the car, not on the normal paintwork. It is not visible from any normal inspection of car paint work. I did not cause this mark to get on the car. I asked for a manager in order to get a second opinion and was refused. I signed the release form under protest, making it clear that I was not admitting any liability for the mark. "
MULHOUSE, FR - Reviewed by KATRIN - 27 April 2017
TOULOUSE, FR - Reviewed by PAUL - 25 April 2017
" very helpful and friendly staff on collection and drop off no delays at either end "
NICE, FR - Reviewed by JAMES - 24 April 2017
CARCASSONNE, FR - Reviewed by DIARMAID - 21 April 2017
" I am generally happy but would not hire a car from Firefly in the future. "
" There were lots of scratches on car which were not drawn on the diagram I was given. When I reported this to the Firefly representative, he said I should have taken out the insurance to cover the excess which he had tried to sell me. He then marked in scratches. I had booked a Astra or similar but got a Clio as he said that was all they had. "
BEZIERS, FR - Reviewed by GEOFF - 19 April 2017
" Perfect, no problems with excellent service and excellent polite staff. Brand new car waiting for me and I was on my way as quick as possible. Drop off was painless - handed in the key. No unexpected charges or nasty surprises. "
" Perfect, no problems with excellent service and excellent polite staff. Brand new car waiting for me and I was on my way as quick as possible. Drop off was painless - handed in the key. No unexpected charges or nasty surprises "
LYON, FR - Reviewed by THOMAS - 18 April 2017
BORDEAUX, FR - Reviewed by MARTIN - 16 April 2017
" Staff extremely helpful "
CARCASSONNE, FR - Reviewed by ANTHONY - 06 April 2017
NICE, FR - Reviewed by COILM - 06 April 2017
" Friendly and helpful staff at the pickup and drop off. Great value and no sales grief. Well done ALAMO. "
CARCASSONNE, FR - Reviewed by SEAMUS - 01 April 2017
" Everything was excellent. "
" Terrific and ! "
LYON, FR - Reviewed by JAMES - 31 March 2017
NANTES, FR - Reviewed by DAVID - 15 March 2017
" They should improve signage at desk to promote DOLLAR "
NICE, FR - Reviewed by CONSTANTIN - 14 March 2017
" Very,very efficient "
" Very nice and very friendly "
NICE, FR - Reviewed by ROBERT - 04 March 2017
" I'm very unhappy about the selection of car category. I selected a RAV 4 eqivalent car from Alamo. What they presented was an Opel Mokka which is much smaller. I drive a Mazda CX 5 and needed a similar sized car for 4 adults with lots of luggage. Enterprise presented the Mokka as the only type of car in the category I booked. Most times I have rented I got a car size I expected. Independently of my disappointment they were doing a hard sell of an upgrade to a Mercedes E class for 15 euro a day. How can your website suggest a RAV 4 type car when this is patently not what is being proposed? "
" Apart from the size of car offered, which I'm blaming on Auto-Europe I was quite unhappy with the terrifyingly detailed inspection of the car being offered. They found a shallow dent above the roof pillar which was unnoticeable and refused to allow the car to be used. I was then upgraded at no cost to a Mercedes E class with lovely extras. This too was found to have a small mark on a mirror and was withdrawn. Our bags were then moved again into another E class. I was unhappy with having a large car while living in the small villages and narrow roads above Provence. However the car was a real treat and the Enterprice staff were charming and brilliant which is why the rating above is not very negative. "
NICE, FR - Reviewed by JOAN - 03 March 2017
GENEVA, FR - Reviewed by ELENA - 27 February 2017
NICE, FR - Reviewed by BRENDAN - 08 February 2017
TOULOUSE, FR - Reviewed by JONATHAN - 11 January 2017
" The price was brilliant, the car was brilliant and the staff I've met when picked up the car and dropped it off were really nice and helpful. Highly recommended. "
" Keep it up. "
BEAUVAIS, FR - Reviewed by LIAM - 04 January 2017
" We had no issues with Auto Europe "
" Very good service at the desk, explaining the different options and I will use them again. "
BORDEAUX, FR - Reviewed by CIARAN - 02 January 2017
" Your car hire company (Alamo/Enterprise) provided us with a car that did not allow use of the radio/music/ hands free/ Sat Nav system. The system needed a code to activate these. When I asked at the desk prior to driving they said they would ring with the code within the hour. No call was received. I ended up contacted the Enterprise help line two days later. They got me the code. It did not spoil the drive but it was poor customer service from your rental company. "
PARIS, FR - Reviewed by KEITH - 14 December 2016
" Great guys to deal with very nice and efficient and helpful "
" happy with service "
PARIS, FR - Reviewed by PATRICK - 03 December 2016
" They charged me as if the tank was full on collection even though i pointed out and they marked it was 3/4 full on their copy of the rental agreement. Now they won't answer the phone. "
NICE, FR - Reviewed by DOUGLAS - 27 November 2016
" Location was a little difficult to find especially late on a Sunday night. Luckily a staff member was still there even though our flight was over an hour late. "
NICE, FR - Reviewed by PAUL - 25 November 2016
" i have just received a credit card charge for 980 from hertz with no explanations as to how this is made up. does the insurance cover I took out with auto Europe cover this damage claim? regards Paul Wyse "
NICE, FR - Reviewed by ANN - 23 November 2016
" Fast and efficient service, very pleasant and helpful staff at the counter, pick-up point (especially Nicolas)and drop-off point "
PARIS, FR - Reviewed by VERONIQUE - 23 November 2016
" Staff could be friendlier and more polite. "
CARCASSONNE, FR - Reviewed by NOEL - 22 November 2016
" Very good and professional service "
MULHOUSE, FR - Reviewed by RAPHAEL - 15 November 2016
CARCASSONNE, FR - Reviewed by KARL - 15 November 2016
" Only one person dealing with a line of around 15 people,could use more staff when busy. "
NANTES, FR - Reviewed by JOHN - 15 November 2016
NANTES, FR - Reviewed by ANN - 10 November 2016
" When we picked up our car, we surveyed the car with the enterprise staff member who was very polite and efficient and she pointed out any existing damage although it was getting dark. When the staff member asked was there any damage other than what was on it when we picked it up and we said there was not. He identified a small indentation on the bonnet and when he checked the computer there was no record of this but that the silver panel underneath was loose. I advised that we had not damaged car but he said that he must fill out report and contact Paris. I asked him to talk to staff member who had dealt with us initially and stressed that this could have been missed when the other damage was noticed. We have heard nothing since. "
" We book through Auto Europe a number of times a year, and have on previous occasions used Enterprise and have had no negative experiences until now. See above comments. My credit card was debited E250.00 on booking and the account has not been closed off or have we received any contact since Sunday and we stressed that we did not cause the damage and would have advised them immediately on returning the car if we had caused the damage. We did not take out additional insurance as we have an annual car hire excess policy. "
NICE, FR - Reviewed by MICHEAL P - 09 November 2016
" Cheapest, second time using them, no problems once you realise that their lot is not in the car rental centre. Very good value, no frills! "
CARCASSONNE, FR - Reviewed by PAUL - 08 November 2016
" Easy to use website "
" Customer representative was very efficent and got me on my way quickly "
NICE, FR - Reviewed by BRENDAN - 06 November 2016
" There is almost always issues with marks/scratches on the cars with Firefly. They told me that the car was perfect & had no marks at the counter but there were 6 bad and very obvious scratches on the car and if I didn't point them out to them on collection then I'm sure we would have had hassle with them on return. As it happened there was no issue on return but at best it appears sloppy to say that the car is perfect when there are very obvious marks on it "
DINARD, FR - Reviewed by MICHAEL - 06 November 2016
NICE, FR - Reviewed by VALRIE - 05 November 2016
" Price is fine but car avilablity is not positive "
NICE, FR - Reviewed by TONY - 04 November 2016
CARCASSONNE, FR - Reviewed by ORLA - 03 November 2016
NICE, FR - Reviewed by SEAN - 03 November 2016
LYON, FR - Reviewed by JONATHAN - 31 October 2016
NICE, FR - Reviewed by THOMAS - 30 October 2016
" Excellent professional service. WOULD HIGHLY RECOMMEND ALAMO Siobhan "
NICE, FR - Reviewed by SIMON - 30 October 2016
" If a person picks up a firefly car at Nice they should get a seperate email about return arrangements. Firefly return depot is a little hard to find unless you have previous experience. "
" Car was good. Directions to there return compound need to be better. "
NICE, FR - Reviewed by PATRICK - 23 October 2016
" Firefly Offices at Nice Airport close at 20 hours not 22 hours as on you documents on Monday to Thursday. "
BEAUVAIS, FR - Reviewed by SEAMUS - 18 October 2016
" Great service. "
" Terrible customer service at Firefly Beauvais Airport; the desk was left completely unattended for a period of approximately 20 minutes, after I arrived. The sign at the the desk read "We are cleaning cars currently". After 15-20 minutes waiting I went to the Firefly car area; there was no sign of any cars being cleaned. Shortly afterwards the Firefly employee returned with no apolgies. The employee was, however, quite efficient and quick when processing the long queue of customers. "
NICE, FR - Reviewed by JOYCE - 14 October 2016
" Great car renta providerl search service . Use them regularly. "
" Excellent service. Very polite staff. Very pleasant experience. Well done "
LYON, FR - Reviewed by KEITH - 12 October 2016
NICE, FR - Reviewed by PETER LEO - 10 October 2016
" 12 customers waiting at checkin serviced by only 1 clerk = 40 minute wait! "
LA ROCHELLE, FR - Reviewed by JAMES - 10 October 2016
" Friendly staff "
TOULOUSE, FR - Reviewed by PAUL - 09 October 2016
" Very pleasant to deal with "
DINARD, FR - Reviewed by CATHERINE - 07 October 2016
" Very helpful agent in Dinard. "
NICE, FR - Reviewed by EILEEN - 06 October 2016
" I have always found auto europe satisfactory ; "
" Excellent professional service . both picking up the car and with the return . Missed the sign for the office when \i went to car rental area this could be larger I think . Very easy to find from the map when returning the car. Very tight at the entrance . I would certainly reccomend Firefly and use them again myself "
BEAUVAIS, FR - Reviewed by KAREN - 05 October 2016
" Very quick check in "
" Very friendly staff. Excellent english. "
NICE, FR - Reviewed by MARY - 03 October 2016
" Excellent and friendly service "
CARCASSONNE, FR - Reviewed by BERNADETTE - 01 October 2016
CARCASSONNE, FR - Reviewed by OWEN - 29 September 2016
" Superb customer relations "
NICE, FR - Reviewed by DEBORAH - 28 September 2016
BORDEAUX, FR - Reviewed by FIONA - 28 September 2016
PERPIGNAN, FR - Reviewed by DECLAN - 26 September 2016
" Nice piece of useful information about places to see and restaurants to eat at. "
PERPIGNAN, FR - Reviewed by JOHN - 26 September 2016
" Left the car back with tank 3/4 full as didn't have time to find a petrol station near the airport. There were constant problems with the brakes during the rental low grinding noise at roundabouts etc. Nobody at desk on return. Suggest you net one off against the other rather than charging me for the diesel. Informed your rep on second day of booking. "
" signage not clear. nobody at desk on return. "
BORDEAUX, FR - Reviewed by ANN - 26 September 2016
" Your office at the rain station in Biarritz was difficult to find. It was supposed to be open until 18.00 but when we dropped the car back an hour earlier, it was not open. I was at the station again the following day, and once again the office was not open. "
" The pick up was good, but drop off was not. Your office at the rain station in Biarritz was difficult to find. It was supposed to be open until 18.00 but when we dropped the car back an hour earlier, it was not open. I was at the station again the following day, and once again the office was not open. "
PERPIGNAN, FR - Reviewed by JOAN - 26 September 2016
" friendly and helpful and efficent staff at pick up desk. "
" very happy with Keddy "
NICE, FR - Reviewed by MICHAEL - 25 September 2016
" Pick up from Enterprise was probably the best car rental experience we have had over many years renting cars at Nice airport. No waiting in long queues and fast efficient friendly staff. We got an Opel Astra Moka which was a nice car. "
PERPIGNAN, FR - Reviewed by PAUL - 24 September 2016
" Excellent service. Over for just a few days from Ireland. Thanks for the free upgrade to include satnav. It was invaluable. Everything explained well and without a hitch. "
NICE, FR - Reviewed by JOSEPH - 24 September 2016
" Check in was quick & no pressure or scare tactics to purchase extra cover. Car was a better size than we anticipated. Very convenient location @ airport. "
NICE, FR - Reviewed by MICHAEL - 23 September 2016
" Excellent service "
CARCASSONNE, FR - Reviewed by MICHAEL - 23 September 2016
" Dear Sir I found Auto Europe service excellent and would recommend this service but I was very upset to find that Keddy charged me for an extra day on my recent car rental in Carcassonne Airport. I talked to Keddy's agent just after 9.30 am, 13th September 2016 and said I was willing to fill out the paperwork but would not take the car until about 11.00 am as proposed by me in my booking, and I thought this was acceptable to the agent. I went for coffee and did not take the car until 10.50 am. Keddy appears to have charged me a day's rental for the 1.5 hours from 9.30 am to 11.00 am on the 13th Sept, while the car was still in Keddy's compound. Also, I left the car back at 9.30 am on the 17th September and not 10.00 am . "
" Dear Sir I was disappointed to find that Keddy charged me for an extra day on my recent car rental in Carcassonne Airport. I talked to Keddy's Carcassonne Airport agent just after 9.30 am 13th September 2016 and said I was willing to fill out the paperwork but would not take the car until about 11.00 am as proposed by me in my booking, and I thought this was acceptable to the agent. I went for coffee and did not take the car until 10.50 am. I also thought it would suit Keddy to have the paperwork done before other clients came on arriving flights. I had arrived by train from Collioure to Carcassonne that morning. In fact I left the car back at 9.30 am on the 17th Sept., which was within the 4-day period booked. Michael Rodgers "
NICE, FR - Reviewed by ADRIAN - 22 September 2016
" Hi All, I am disappointed with the service as when I arrived, the car we selected based on your suitcase dimensions we're wrong so we had to upgrade to next size to accommodate us which was at extra cost that we didn't budget for. Regards, Adrian "
PARIS, FR - Reviewed by KYLE - 22 September 2016
" The staff were extremely polite and helpful "
TOURS, FR - Reviewed by WILLIAM (LIAM) PETER - 21 September 2016
" As cars from Alamo were the cheapest on the web page the majority of people were queuing for their car from Alamo desk. There was only one person serving while the two other people serving had virtually no customers. Another person serving at the Alamo desk would have been very helpful to speed up the queue. The gentleman serving was super efficient and pleasant as well as the girl showing us to our hired car. "
" Everything perfect except for the delay getting served because of the queue. We are still waiting for the refund of our deposit back into our bank account. "
CARCASSONNE, FR - Reviewed by MIRIAM - 20 September 2016
" I found renting from Alamo to be straight forward, very professional and stress free. I would be happy to rent from them again. "
CARCASSONNE, FR - Reviewed by NOELEEN - 16 September 2016
NICE, FR - Reviewed by SEA - 16 September 2016
" Make sure that all marks on the car are noted on the contract. I can be very difficult to check the car when you arrive in darkness. "
BORDEAUX, FR - Reviewed by KEVIN - 15 September 2016
" Very polite and helpful "
PERPIGNAN, FR - Reviewed by CLAIRE - 12 September 2016
" The person on the desk at Perpignan airport was so friendly and professional. Will definetly use again. "
CARCASSONNE, FR - Reviewed by SINEAD - 12 September 2016
" A positive and satisfying experience with no negative aspects whatsoever I will be using the company again. "
" Very friendly and polite and professional also. "
TOURS, FR - Reviewed by DANIEL JOSEPH (JOE) - 11 September 2016
" Very good value "
" Everything worked as it should...Check in desk with helpful and friendly. "
PERPIGNAN, FR - Reviewed by JOAN - 10 September 2016
" very happy with car hire. "
" very happy with this company "
BEAUVAIS, FR - Reviewed by JEAN-MARIE - 09 September 2016
" Excellent service "
NICE, FR - Reviewed by PAUL - 07 September 2016
" Good value and easy to use "
" Got the Fiat 500 I wanted. Spotless and latest model. Well equipped. Good value. Very fast check in process on arrival . Staff friendly and efficient "
NICE, FR - Reviewed by PAUL - 07 September 2016
" More staff at check in desk 1.5 hr Wating "
BIARRITZ, FR - Reviewed by CAROLINE - 06 September 2016
LYON, FR - Reviewed by MICHAEL - 06 September 2016
" Good selection of reasonable quotes "
" Great service. No queue. Very helpful staff. Upgrade to Renault Captur at no charge. Easy hassle-free return. Delighted with everything. Many thanks. "
CARCASSONNE, FR - Reviewed by ALAIN - 06 September 2016
" We had super cover as part of our deal from Auto Europe but were pushed insurance cover by Hertz. If we had not been confident enough about our cover we would have felt obliged to take more insurance before receiving the keys to the car. Also fuel was pick-up full and return full which was explained that we would have to pay ?57 odd on return of the car. We asked if we do not use much fuel then should we not be allowed to refill it ourselves and only then was that option given!! "
MARSEILLE, FR - Reviewed by KENNETH - 05 September 2016
" I would like the option of excluding Firefly as a provider "
" There was a 25 min queue for pick-up because of a dissatisfied customer ahead and customers were instructed to "pre-queue" outside in the 30C heat instead of being admitted inside the office. At return, the queue was longer. I explained to a staff member that I would miss my plane but she said the car needed to be checked and I would need to take a place in the queue. I pointed out the queue was people waiting for cars and I gave her tge key and told her where the car was and that I had refueled the car. She told me if i did not wait that they would refuse the return "
NICE, FR - Reviewed by GERARD - 05 September 2016
" Very efficient and courteous. Car very new and equipped with sat navigation for no additional fee. "
NICE, FR - Reviewed by ANNE - 31 August 2016
" Excellent customer service from the Nice airport Alamo crew "
TOULOUSE, FR - Reviewed by CIARAN - 30 August 2016
MARSEILLE, FR - Reviewed by PATRICK - 29 August 2016
" I was very happy with the service and information provided, both in terms of car pickup in Marseilles airport and moreover the professionalism and attention to detail when I deposited the car back to Montpellier airport. Your personnel are very good. "
" Your representative in Marseille provided a very, good professional service. Your site (next to the airport) was very convenient and the car was easy to find. "
TOULOUSE, FR - Reviewed by EDMUND - 28 August 2016
" thought the car had no aircon as didnt realise how to turn it on but i was wrong so all ok "
PERPIGNAN, FR - Reviewed by CLARE - 27 August 2016
" I would have recommended except they now take deposit from you credit card ?250 in my case and has not been refunded as yet and is now on my credit card bill , in fairness the Alamo staff member said he not happy with situation as its ?500 in some cases. I have hired from enterprise/citer/Alamo group before and that has happened before this. "
BORDEAUX, FR - Reviewed by PETER - 26 August 2016
" very good service however it was very difficult to find your rental area behind the railway station, more signs around the train station would be helpful "
CARCASSONNE, FR - Reviewed by RICHARD - 24 August 2016
NANTES, FR - Reviewed by JAMES - 22 August 2016
" Enterprise were excellent in France, the team were helpful and friendly. No forceful selling of addons! "
MULHOUSE, FR - Reviewed by RAPHAEL - 22 August 2016
BORDEAUX, FR - Reviewed by DANIEL G - 21 August 2016
" I arrived one day late to pick up my car for a 12 day pre-paid rental at Hertz.I have rented many times previously through Auto Europe but on this occassion I was shocked and greatly distressed to be informed by the Hertz representative that as I was outside of the allowed 2 hours in picking up my car,there was no car available and the outstanding prepayment for the other remaining 11 days could not be applied to another hire. I called your office and found you receptionist totally unhelpful and again unwilling to transfer the remaining prepaid days to an alternate similiar still required car rental for my vacation.In consulting your contract you DO NOT make this clear in text that is buried deep within the contract. It should be IN BOLD "
" The problem is not Hertz-It is yourselves not making this condition obvious to your customers!.It is a totally unreasonable condition in the context of the car being completely prepaid for.It would be reasonable for the customer to forfeit the time he is late for but not the cost of the whole rental-in my instance almost 500 Euros. "
BEAUVAIS, FR - Reviewed by JOHN WILLIAM - 21 August 2016
" Excellent price and great service "
" Desk service was great at beauvais - dealt with a lovely girl. "
CARCASSONNE, FR - Reviewed by CHRISTINA - 19 August 2016
NICE, FR - Reviewed by KEVIN - 17 August 2016
NICE, FR - Reviewed by MICHAEL - 17 August 2016
PERPIGNAN, FR - Reviewed by ROBERT - 09 August 2016
PERPIGNAN, FR - Reviewed by THOMAS - 06 August 2016
" High spec car provided. First car provided had low tyre pressure/ possible slow puncture. Replacement provided without fuss although it was a warning on dash so should have been checked before car was provided to customer. "
NANTES, FR - Reviewed by ERIC - 06 August 2016
" Waited over an hour in the queue to get a car. Service was very slow and unacceptable. Car quality good. "
NICE, FR - Reviewed by THOMAS - 05 August 2016
" No delay in both collecting and returning car. "
LYON, FR - Reviewed by COLM - 05 August 2016
" Great efficient service. Nice friendly people who were keen to assist. Car was better than expected. "
" What you are doing is just right. Probably the best car hire service i have experienced. "
MONTPELLIER, FR - Reviewed by PAUL - 01 August 2016
" excellent service, very helpful staff would recommend "
NICE, FR - Reviewed by ELAINE - 01 August 2016
" Very efficient service both the collection and drop off. The staff were all very friendly and helpful. The only negative is that we had to return the car on our second day of our holiday as we received a call to say that the car was being recalled by the manufacturer. This meant that we had to return to the airport and this took up a morning of our holiday. Also, it meant we will be out of pocket with data roaming charges - we missed the call from the rental company and had to make 3 phones calls to sort out the return - 1 of the calls lasted approx. 10 mins and we were told to call back as the person couldn't help. When we did return the car to the airport to replace the car the man who looked after us was lovely. "
BORDEAUX, FR - Reviewed by MAURICE - 26 July 2016
" Staff were helpful and efficient "
TOURS, FR - Reviewed by MARTIN - 24 July 2016
" Very good company to engage for hire. However, I was surprised that refunds are not given for cancellations of vans (i.e. 7 seaters) for July and August. This is not advertised on the home page but it is down in the small detail of the policy. I would prefer if this was stated obviously on the home page. I had a very good hire experience with Alamo through booking with Auto Europe and I would highly recommend Auto Europe. Thank you Martin Daly "
" Very helpful in the Alamo Office in Tours "
MARSEILLE, FR - Reviewed by NOEL - 23 July 2016
" Have used auto Europe numerous times and have always been more than happy "
" Wasn't too happy with desk personnel "
BEAUVAIS, FR - Reviewed by JEAN-MARIE - 21 July 2016
" Just a comment. I ONLY DISCOVERED AS I COLLECTED THE CAR THAT MILAGE WAS LIMITED TO 800KM. iT IS PROBABLY ON SMALL PRINT BUT CERTAINLY NOT OBVIOUS FROM RESERVATION VOUCHER. COULD BE VERY COSTLY IF ONE HAS A LOT OF DRIVING. I WAS TOLD 40CENTS A KM. I LL BE WATCHING FOR THAT IN FUTURE "
" AS ABOVE PLEASE INFORM CLIENT PROPERLY ABOUT ANY LIMITATIONS ON MILAGE "
BORDEAUX, FR - Reviewed by CLODAGH - 20 July 2016
" I loved the brand new vw polo & the staff in the airport, at car collection & at drop off were so friendly, helpful & efficient. I would highly recommend auto Europe. Thank you "
RENNES, FR - Reviewed by GERRY - 19 July 2016
" Excellent customer service & ackmg prices once again - got a nice upgrade too which was wonderful "
CARCASSONNE, FR - Reviewed by CIAN - 18 July 2016
" Ended up being charged an extra 500 when I was over there that I was only told about when I got over there because of my age and when I tried to cancel the booking was told I couldn't. "
" Ended up being charged an extra 500 when I was over there that I was only told about when I got over there because of my age and when I tried to cancel the booking was told I couldn't. "
PARIS, FR - Reviewed by ARKADIY - 13 July 2016
" Fast, convenient, cheap, but good quality "
" A nice new car and prompt service "
BEZIERS, FR - Reviewed by MICHAEL - 11 July 2016
" Very efficient check in desk at beziers "
CARCASSONNE, FR - Reviewed by KARL - 06 July 2016
" Simple to follow information and rent a car! "
" The entire contract was written in French! I could not understand one word of it-perhaps a copy could be furnished in a few languages on request! "
CARCASSONNE, FR - Reviewed by CAROL - 06 July 2016
" The team at Hertz/Dollar were very helpful as we needed to downsize the car and they facilitated this without delay. "
NICE, FR - Reviewed by VITALI - 05 July 2016
" Better then expected. Ordered an Opel Corsa, got a brand new Renault. Definitely recommended!! "
" Better then expected. Ordered an Opel Corsa, got a brand new Renault. Definitely recommended!! "
NANTES, FR - Reviewed by JOSEPHE - 03 July 2016
" Very good site. "
" Very good and friendly service. "
CARCASSONNE, FR - Reviewed by TONY - 30 June 2016
" The staff were excellent and the car very good. I happily give them full marks. "
LILLE, FR - Reviewed by ANNE - 30 June 2016
" We have not received final invoice😳 We had damage to a wheel trim /hubcap which we could have replaced (minor matter) but thought best to allow Enterprise to do it. Ca returned over 1 week & we await charge for that & diesel fill. We want any charge to our credit card finalised. They were fine otherwise. Thanks Anne "
" They were v pleasant. Car was fine. Return garage not easiest to find but we want email to review final charge. Thanks! "
BORDEAUX, FR - Reviewed by JOHN - 28 June 2016
" Very friendly staff "
NICE, FR - Reviewed by SUSAN - 27 June 2016
" We have been using Auto Europe for the last ten years. During peak season the queues are too long. ...nearly two hours on our last rental. Because of this we will not be considering using Auto Europe again during peak season . Secondly we were not allowed to apply for a refund when we returned the car five days early because of medical problems in our family. The service we received from Ricardo in May and in June when checking the car for damage was exceptionally good..professional and courteous. An excellent ambassador for your company.. "
NICE, FR - Reviewed by GWEN - 27 June 2016
" It took about 10 mins to get someone to check out car on return although there were staff present who could not deal with dolla/thrifty customers. So we were only ones with a delay otherwise all good "
NICE, FR - Reviewed by PETER - 27 June 2016
" I find Autoeurope a convienient and efficient method to find the most cost effective car for my requirements which can vary from trip to trip. "
" Friendly and courteous staff at Almo/Enterprise. Hassle free pick up and return. Happy to be given a free upgrade. Car in very good condition. "
LIMOGES, FR - Reviewed by DONAL - 26 June 2016
" Had to bring back the car with tank half full as could not find any service station in vicinity, expected a charge but not entirely satisfied with having to pay 127 euro. "
BORDEAUX, FR - Reviewed by MICHAEL - 25 June 2016
LYON, FR - Reviewed by KEVIN - 25 June 2016
" Picking up the car was pretty straightforward and returning it was quick and easy. Staff were pretty friendly. Only issue was that the car we were given was slightly smaller that what we had ordered enen though they consider it the same. The car was in excellent however. "
NICE, FR - Reviewed by DEIRDRE - 24 June 2016
" Very satisfied with the service received. Easy to book and easy to modify my reservation "
" Well done Alamo by Ent. Excellent service. Met a very pleasant gentleman who even though he had a very busy day was courteous and extremely helpful. Chatted away while bringing me to my car. The lady Khaoula who gave me the car was also very helpful, explaining everything in great detail. The car was new - 184km on the clock and a much higher specification than we had reserved. "
TOULOUSE, FR - Reviewed by FINBARR - 22 June 2016
BEAUVAIS, FR - Reviewed by RÓNÁN - 22 June 2016
PARIS, FR - Reviewed by RICHARD - 22 June 2016
" We arrived to find there was no car available. 2 hours later we were given the smallest car for 5 people to drive through Paris to collect another car. 4 hours of our trip was wasted, which ruined one day of our trip. I will never use or recommend this company. "
" We arrived to find there was no car available. 2 hours later we were given the smallest car for 5 people to drive through Paris to collect another car. 4 hours of our trip was wasted, which ruined one day of our trip. I will never use or recommend this company. "
CARCASSONNE, FR - Reviewed by BRENDAN - 21 June 2016
" I had to cancel 1 car hire and then hire again and there was no problem. Very easy in fact. "
" Very helpful and engaging staff. "
TOURS, FR - Reviewed by DAVID - 20 June 2016
" Friendly, professional staff. "
NANTES, FR - Reviewed by WILLIAM - 20 June 2016
" AE is an excellent service provider "
MARSEILLE, FR - Reviewed by BRIAN - 17 June 2016
" No problems at all. A very satisfactory car rental. Thank you. "
" Same as for Auroeurope. "
LYON, FR - Reviewed by JOHN - 09 June 2016
" Efficient and helpful "
" Good quality of car "
PERPIGNAN, FR - Reviewed by NOLLAIG - 09 June 2016
" Service was great, no issues "
CARCASSONNE, FR - Reviewed by SENG - 09 June 2016
" Everything is good "
" Courteous and friendly staff "
NICE, FR - Reviewed by PATRICK - 06 June 2016
" Not enough information regarding pick up location ...Firefly had changed location much further away and so I missed my pickup had hire from another company "
" Couldn't find location in time...not at same place as last year "
NICE, FR - Reviewed by JOHN - 25 May 2016
" Greqt value. Will be using Auto Europe again soon. "
" Very nice people to deal with. All good. "
NICE, FR - Reviewed by DAVID - 23 May 2016
" Hi Every thing went well Car & service were fine will use Auto Europe again.. "
AJACCIO, FR - Reviewed by BRYAN - 22 May 2016
" The agency at Ajaccio made special emphasis on returning the car in valeted condition inside and out otherwise we would be charged 65 euros. This put undue pressure on us to clean the car and photograph it before returning to depot. It is not normal practice to insist on this level of cleanliness in a hired car and is too much pressure to put on tourists on holiday. "
PARIS, FR - Reviewed by DARA - 20 May 2016
" I got a diesel car, which was perfect for me, but I didn't know before. Perhaps you could include an option to select diesel on the website especially in France, where petrol is much more expensive. "
" A second staff member interrupted while I was being served by the first. Then they both had a long conversation & I was left standing without any explanation as to why they did not wait until after I had been served to have their conversation. They were not talking about anything urgent - it was a social conversation that they could have any time. I found this very rude & unprofessional. When the conversation ended the agent served me efficiently, but did not apologise for interrupting, or offer any explanation. This is unacceptable. The other staff I dealt with were very helpful. The car was great, but the police checked the documents & told me they were not correct. They also could have fined me if they wanted, but fortunately they didn't "
NANTES, FR - Reviewed by PAUL - 11 May 2016
" T&Cs for auto Europe and car hire company explained much clearer than other similar sites "
" Extremely helpful on arrival and drop off. Very quick and efficient "
LYON, FR - Reviewed by ODILE - 10 May 2016
" Do not use enterprise "
" As we did not take any extras (insurance excess etc) the girl in Enterprise was extremely unpleasant and trying to frighten us. The car given was was full of scratches everywhere and they only mark them outside and with us. What happens if there is a downpour or it is the night? She kept saying that we would have to pay 850 or 950 if we got windscreen damage or any scatch bigger or smaller than the size of the patch et It took a long time as she had to write each mark. I do NOT like that policy. Scratches should be marked on the report sheet beforehand and we should look and approve or add. The girl told us also that she had never spent so much time with a client before! The male attendant on return was excellent. Odile Nelligan "
PERPIGNAN, FR - Reviewed by PAULINE - 10 May 2016
" Staff very helpful and friendly "
BORDEAUX, FR - Reviewed by GEORGE - 10 May 2016
" I took out car insurance excess with you as well as car rental.However, when I was about to take the car from Firefly they informed that the insurance excess I paid you for was of no use and insisted on a deposit of 1500 euro on my credit card.This was unsatisfactory.Could you please contact Firefly and clarify the position and I would also like to be informed about this. "
" Unhappy that they would not accept the car insurance excess I took out with you.Otherwise no problems. "
MARSEILLE, FR - Reviewed by EDWARD - 09 May 2016
" when we arrived there were two staff on and we had to wait for about 20 minutes to be served, this I accepted as they were very buisy.When we arrived back with the car there was only one person on duty to rent cars and take returns. I was told that I was earlier than I had said on the booking and that's why I had to wait. He finished with the customer who was renting ,then let off another person who was waiting to return a car and then came to me.I told him that I was now nearly late for my flight and he told me that this was a low cost car rental company and that I should have made allowances for a delay.I told him that I travel to Marseilles 4 or 5 times a year but never had this problem before so firefly never never again !!!!!!!!! "
PERPIGNAN, FR - Reviewed by EDDIE - 09 May 2016
PERPIGNAN, FR - Reviewed by ANGELA - 09 May 2016
" A 45 minute wait in queue to get to the desk at pick up. People very friendly & nice. Additional insurance very expensive at 34.99 per day to be fully insured. Return policy not fuel is very good. "
LA ROCHELLE, FR - Reviewed by MARGARET - 08 May 2016
" Easy booking and a great price "
" Emmanuel was extremely friendly, efficient and helpful. Could not have any better. Excellent, thank you. "
NICE, FR - Reviewed by LESLIE - 04 May 2016
" Despite not having the 9 seater that I had originally booked, after some gentle persuasion, they agreed to give me 2 five seater cars for the same price so everything turned out well in the end "
LIMOGES, FR - Reviewed by DAVID - 29 April 2016
CARCASSONNE, FR - Reviewed by JOHN - 28 April 2016
" I found the staff ( Clement ) very helpful and thorough in my dealings in Carcassonne Airport. "
TOULOUSE, FR - Reviewed by RAY - 27 April 2016
" Please do not charge the deposit on a credit card until you need to. "
" Why is there no petrol station anyway near Toulouse airport? Why aren't we told this when the car is picked up. Totally mindless people. "
NICE, FR - Reviewed by DANIEL, - 22 April 2016
" Staff very helpful and stayed a little later as our flight was delayed by 30 mins "
LA ROCHELLE, FR - Reviewed by JAMES - 17 April 2016
" I have been hiring cars in France for many years.. This was by far the most efficient, helpful and friendly service ever, both picking up and dropping off the car. Congratulations to the young staff there who made hiring a car in a foreign country such an easy experience. You will be my go to desk in La Rochelle again. All the best for the future. Thanks you very much. James Brennan. "
NICE, FR - Reviewed by RONAN - 16 April 2016
" Very efficient "
" Very polite staff and very hekpful "
NICE, FR - Reviewed by JOHN - 08 March 2016
" People at Alamo were helpful and courteous "
BEAUVAIS, FR - Reviewed by PHILIPPE - 06 March 2016
NICE, FR - Reviewed by RAY - 04 March 2016
NICE, FR - Reviewed by TONY - 01 March 2016
" Service was very good and follow up also good. Price was competitive. I will definitely use Enterprise in Nice again "
NICE, FR - Reviewed by JAMES - 01 March 2016
" On returning the car I informed them that it had not been properly filled with fuel when I collected it. The gauge had dropped away from full within minutes of leaving Nice Airport. I realised this when I had filled the car myself during the rental that it took much longer for this to happen. I estimate I had travelled at least 150 km more before the gauge reached the 3/4 full level. They told me that they could not credit me as I had paid Auto Europe in full in advance. "
NANTES, FR - Reviewed by ANTHONY - 29 February 2016
" Not a great selection of compact cars. The opel Mervia was an appalling tank and petrol consumption was dreadful. It was seriously underpowered and dangerous to attempt overtaking even on long straight stretches of road. I resigned myself to cruising at 85/90kph even on motorways. In comparison to the other cars generally available in this group I can only say what were Hertz thinking when they acquired them. They receive a generally poor rating from car critics. My own 2.2 litre Mazda 6 sport has better economy even at motorway speeds.. "
CARCASSONNE, FR - Reviewed by SERGE - 27 February 2016
" The gentleman who looked after us was extremely helpful and curtous we were very happy with Firefly "
BEAUVAIS, FR - Reviewed by WILLIAM - 24 February 2016
" Very nice. No problems. "
" Checking in was quick and professional. No delays. Policy explained and existing issues outlined. On return car was accepted by hertz as firefly was closed. "
PARIS, FR - Reviewed by HUW - 10 February 2016
CARCASSONNE, FR - Reviewed by GARY - 08 February 2016
" Good value for money "
" The agent was very polite and efficient. "
CARCASSONNE, FR - Reviewed by LUKAS - 13 January 2016
MARSEILLE, FR - Reviewed by TONY - 11 January 2016
" Auto Europe is always my first port of call when I am looking for the best value in car hire. "
" I was very impressed with the service which I received from Alamo at Marseille Airport and sent an email to Auto Europe earlier today saying so. "
GENEVA, FR - Reviewed by ANDREW - 08 January 2016
" Even after paying 20 per day additional insurane reducing the excess down 150 - Enterprise still required 800 credit card deposit. This was not identified on the auto Europe voucher. Whilst we may use auto Europe again - we won't use Enterprise! "
" Excessive deposit required! "
CARCASSONNE, FR - Reviewed by JIM - 05 January 2016
" Excellent and very helpful "
LYON, FR - Reviewed by KONSTANTINS - 03 January 2016
NICE, FR - Reviewed by MAIREAD - 02 January 2016
BORDEAUX, FR - Reviewed by VALENE - 02 January 2016
BORDEAUX, FR - Reviewed by DAVID - 31 December 2015
PARIS, FR - Reviewed by CONSTANTIN - 30 December 2015
" Perfect. Simple, easy, beautiful new car. Thanks Auto Europe Constantin "
" Fantastic, nice and easy .Nice staff Constantin "
NICE, FR - Reviewed by CONSTANTIN - 28 December 2015
" Nice and easy, Thanks Auto Europe "
CARCASSONNE, FR - Reviewed by MARGARET - 21 December 2015
" all went smoothly - efficient - no hiccups "
NICE, FR - Reviewed by BRENDAN - 12 December 2015
NANTES, FR - Reviewed by ARCADIA - 30 November 2015
NANTES, FR - Reviewed by GERARD - 16 November 2015
" very quick and friendly "
" never had aproblem "
CARCASSONNE, FR - Reviewed by MICHAEL - 09 November 2015
" We were very well looked after by the staff. "
TOURS, FR - Reviewed by PHILIPPE - 04 November 2015
" vehicle provided was significantly smaller than vehicle booked. "
BEAUVAIS, FR - Reviewed by GERARD - 01 November 2015
" I arrived in Paris at 10.30 on the 26th of October. When I arrived at the firefly counter it was closed so hertz desk took my order. I had booked a mid size car and had opted for the insurance to cover the excess. I had paid my fee up front and when I arrived the clerk at the desk wanted to pre-authorize 600 Euro on my credit card. I didn't have 600 credit so he charged my an extra 75 Euro. I wasn't informed about any of this prior to my arrival. The clerk wouldn't take my visa debit card which had money on it. I still don't understand how I needed to pre-authorize 600 Euro as I had opted for the insurance that covered the excess this does not make sense??? I was on a tight budget and now am a very dissatisfied customer. Ref:60048763 "
" As mentioned above I arrived at 10.30 to fire fly. When my card wouldn't pre-authorize 600 the clerk made a motion to take back the keys of the car which was paid for and I had extra insurance taken out. I feel that I was bullied into taking out the super insurance. I had no other option it was 10.45 at this stage I had to get my family safely to their hotel and the idea of being stranded in beauvais airport seemed very real. The only option offered by the clerk was to pre-authorize 250 Euro and take out extra insurance at a cost of 75 Euro. Under duress I opted for this. This ment my car hire increased by more than 50%. Ref:60048763 "
LA ROCHELLE, FR - Reviewed by MARGARET - 31 October 2015
" Emanuel was very helpful and friendly "
LA ROCHELLE, FR - Reviewed by MICHAEL - 31 October 2015
" My complaint! As you will see from my booking I selected a car in the Economy Class which was described as similar to 2door Opel Corsa, I was given a Renault Twingo a car described on your site as in theMinicategory. Delayed 1 hour 17 minutes at service desk with only 3 customers before me who were normal prepaid customers, two other customers were livid behind me. "
" Delayed at desk for 1.hour 17 min , crazy system in operation, all talk about customer service by staff member when all customers want is a good car, same category i paid for, and no rubbish about phone calls the following day about your rental I received two calls .... which i just did not answer, voice mail left looking for good review "
PARIS, FR - Reviewed by ADNAN - 30 October 2015
" Not impressed greatly....the automatic car was not available....firstly we had to wait for about 20 mins for the car to arrive and the staff forgot to give us ticket for exiting the airport which resulted in wastage of another 10-15 minutes...The interior of car was not properly cleaned "
NICE, FR - Reviewed by IVAN - 29 October 2015
" Staff very helpful. "
" As above. "
NICE, FR - Reviewed by ALEXANDRU - 28 October 2015
GENEVA, FR - Reviewed by CHARLES - 26 October 2015
" One hour delay at Keddy reception desk in the airport "
LA ROCHELLE, FR - Reviewed by GERARD - 24 October 2015
LA ROCHELLE, FR - Reviewed by MARCIN - 23 October 2015
" I've change my pick up time from 10AM to 6PM and had to pay extra. I couldn't understand how come I pay extra if I rent a car for shorter period of time. "
" There was no one at desk to collect/check the car at my return. Quick chat with other rent desk people revealed that person did not show at all on that day. Dissapointing. "
LYON, FR - Reviewed by MARGARETHA - 22 October 2015
" I had paid an extra fee to waive the access. Upon arrival another deposit of 750 euro was requested. My CC only allows up to 600. I offered the rest cash or on a debit card but I got refused. As I was unable to retrieve the car I had to cancel the booking. This is not refundable as it was not within 48 hours. I rented cars globally and I have NEVER had such a bad experience. I had to rebook with another company with costed another 600 euros. I have no idea why I paid the access fee as I was still unable to rent the car. Disgusted is a soft way of putting things. Yes it states a deposit fee in the terms and conditions, hence I paid the access. "
" As per above, although I believe it is not Alamo's fault. "
BIARRITZ, FR - Reviewed by ANTHONY - 21 October 2015
" The service at Biarritz Airport provided by Hertz was friendly and very efficient. The car was very satisfactory. The staff member who served me on both pick up and return had an excellent manner. He gave the impression that he enjoyed his work and wanted his customers to be happy. "
MARSEILLE, FR - Reviewed by SEAN - 15 October 2015
" Car hired in Marseille Airport & left back to Nice Train Station.No problems whatsoever with car however I was unable to locate the Europcar drop off location. I phoned Auto Europe helpline stressed as I was unable to find the correct location only to be informed by your assistant that 'I would have to look for it'. I find this totally unacceptable and would ask that more information regarding drop-off locations be made available to customers.Spent over an hour driving around the vicinity of Nice train station in very heavy traffic & extremely stressed at this point, Eventually found a car park and on entering found a Europcar sign on the wall.In view of this very unpleasant experience I wish to request a full refund for total car hire cost "
" Very helpful staff "
PARIS, FR - Reviewed by RONAN - 13 October 2015
NICE, FR - Reviewed by JOHN - 13 October 2015
NANTES, FR - Reviewed by SUZANNE - 10 October 2015
" Great service, no problems at all. "
CARCASSONNE, FR - Reviewed by GWENDA - 07 October 2015
" i generally use them but on occasion have been charged extra charges by the car hire company- specifically Europcar- for "premium location" . was never notified of these until the car was dropped back and my credit card debited. I would regard this as dishonest and another example of why car hire should be more tightly regulated by the EU "
" reasonably ok but the car didn't have a full tank of petrol ..... Staff were courteous and the check in and drop off were efficient. car was fine otherwise. "
CARCASSONNE, FR - Reviewed by EDWARD - 05 October 2015
" only one person on desk which resulted in approx 45 minute before being dealt with. "
BORDEAUX, FR - Reviewed by DAVID - 01 October 2015
CARCASSONNE, FR - Reviewed by JOHN - 30 September 2015
" Brilliant and no hassle "
NANTES, FR - Reviewed by FRANCES - 28 September 2015
CANNES, FR - Reviewed by VIVIENNE - 25 September 2015
CARCASSONNE, FR - Reviewed by JOSEPH - 24 September 2015
" Auto europe worked well. "
" Much too long a queue in Carcassonne when collecting the car.we waited at least an hour. Not acceptable. "
PERPIGNAN, FR - Reviewed by IAN - 23 September 2015
BEAUVAIS, FR - Reviewed by ADRIAN - 20 September 2015
" Initial contact and car hand over was good. We received a nice car and staff was courteous however at hand over inspection of the car I was not informed correctly and checked together correctly the initial state of the car and later on when car was returned staff identified scratches that were not created by me in places where we did not check at hand over (under the front bumper not visible unless getting on the knees to look under the car) After explaining to reception staff that I did not make these scratches and that at hand over process this location (under the bumper) was not checked they agreed to release my deposit. They agreed that the hand over inspection was not done correctly to help me identify the scratches and mark in form. "
BORDEAUX, FR - Reviewed by DESMOND - 18 September 2015
" very heipful staff "
TOULOUSE, FR - Reviewed by JOHN - 18 September 2015
" I found Auto Europe to have the most competitive car hire prices. That couple with previous quality customer service influenced my return to your company. "
" Staff at Enterprise rent a car were most helpful both at their office in the Airport and at the car pick up and drop off points, particularly as I did not speak French. I would certainly like to do business with them again. "
TOURS, FR - Reviewed by ROBERT - 16 September 2015
" Very good, efficient and quick. "
" The Enterprise staff were great. Initial counter service was superb and they followed up next day with a phone call which, as it happened, was able to advise on an orange engine alert that had occurred. Later we had a 'type pressure' warning and when we checked found all 4 tyres well below recommended levels. After inflation one tyre dropped even lower by next day. Inflated again and it stayed hard. Probably due to dirt in valve as 3 tyres were missing the valve dust covers. Action required: car was due an engine checkover. tyre pressure probably not checked for months. Valve covers are important. But up-speced car with lots of goodies like satnav, cruise control etc. "
LA ROCHELLE, FR - Reviewed by SIOBHAN - 15 September 2015
" Thought that I reserved not the basic car but was given a Nissan micra. "
" I found the lady on arrival not very customer friendly.She emphasised only that if the car was returned unclean that there would be a 60 euro charge.She told me which numerical slot the car was to be found but did not in any way indicate where I might find same.I saw staff from other companies accompany their clients to their cars.Overall,I was disappointed in the car and will not again go with Hertz.However,I have to say that the gentleman on my return was most polite and helpful when I arrived having been unable to find a gas station nearby to fill up and directed me to one . "
NICE, FR - Reviewed by CHERYL - 13 September 2015
PARIS, FR - Reviewed by ADAM - 13 September 2015
CARCASSONNE, FR - Reviewed by BRENDA - 11 September 2015
" Great service provided. Staff were excellent and very helpful. Highly recommend. "
CARCASSONNE, FR - Reviewed by VINCENT - 06 September 2015
" the desk staff at Europcar were very informative with excellent English and warned us of the very busy autoroute(A62) and advise of alternative road for our destination (we arrived on the busiest day of the year ). "
NICE, FR - Reviewed by MICHAEL - 06 September 2015
NICE, FR - Reviewed by MIRIAM - 06 September 2015
" I am very happy about my experience with Auto Europe. There was only one thing that was confusing - I purchased the excess refund to the value of 950 however when taking the car, the very nice Agent Audrey, took a preauthorisation of 1200 from my Visa card? She could not explain why there was a difference and this led to some confusion. "
" Please see above. Overall, I was extremely happy with my rental. "
CARCASSONNE, FR - Reviewed by ANNETTE - 02 September 2015
" Very friendly staff met us in carcassone airport, Offered us advice and very kindly gave little goody bags to the children. "
NANTES, FR - Reviewed by MERVYN - 01 September 2015
" We didn't actually get the car because we didn't have a licence with us...just a scanned copy "
NICE, FR - Reviewed by GERARD - 01 September 2015
PARIS, FR - Reviewed by EVE - 31 August 2015
" Your insurance needs to be better explained. I thought I was buying hertz insurance. Instead I got your insurance so hertz will still charge me if I had crashed. Very confusing and misleading info. "
POITIERS, FR - Reviewed by DAVID - 29 August 2015
" Staff were helpful. Car Rental car park in Poitiers is confusing - separate entrance to the rest of the airport. Enterprise agent told me that I could have left the car in the public car. Car itself was perfect. "
MARSEILLE, FR - Reviewed by NIALL - 28 August 2015
" Very easy to use website and a comprehensive range of vehicles available "
" Friendly and helpful staff "
NICE, FR - Reviewed by MARTIN - 28 August 2015
" very satisfied, "
" very satisfied, although l had no radio working as the car was without an aerial, l reported the fault to the Rep on returning of car "
POITIERS, FR - Reviewed by ENDA - 24 August 2015
" We rang them to ask could we drop back the car an hour later and there was no body there..we had also booked 2baby seats and when we got there they didn't have what we booked..if I'd have known this I would have taken my own .. "
LA ROCHELLE, FR - Reviewed by MARY HELENA - 22 August 2015
" Auto Europe should review conditions with rental companies "
" Car was not very clean when we received it and it was not clear that we had to clean car thoroughly before drop off. The car was returned in perfect condition without being hoovered and we were charged a 60 cleaning fee which we thought only applied if someone smoked in the car which we had not. This has never happened before with any other car hire company and this was very upsetting "
CARCASSONNE, FR - Reviewed by DAVID - 20 August 2015
" Everything went fine, however I reserved a ford kuga, auto, which I would see as a small SUV, and I ended up with a Citroen C4 Picasso. This doesn't really seem like a like for like swap. It was pretty horrible to drive too, but I guess automatics were in sort supply or something. No biggie. It did the job. Service at the car rental company was excellent. "
" Apart from issue with car swap out, it was really excellent. Exceptional staff and service from Antonine and his colleagues, I was really impressed. "
NICE, FR - Reviewed by MICHAEL - 20 August 2015
" Staff were efficient and professional. Price was competitive. The car had a number of bumps and scratches all on the right hand side and was missing a hubcap on the same side. I did not notice that the missing hubcap was not marked on the contract sheet although the other damage to that side of the car was. My own fault for not being thorough in my inspection as I was charged for the hubcap on return. A lesson to me to be more careful in future. The first time I have been charged for loss or damage. in dozens of rentals over 30 years on all continents. Otherwise service was good. Car went well.. "
AIX EN PROVENCE, FR - Reviewed by KIERAN - 18 August 2015
" Staff in Aix En Provence excellent on both occasions we used Enterprise. Most accomodating, helpful and interested in satisfying our needs. As regular car renters, most impressed. "
PARIS, FR - Reviewed by EMANUELE - 18 August 2015
" Quick, professional and friendly. "
CARCASSONNE, FR - Reviewed by ROBERT - 17 August 2015
LORIENT, FR - Reviewed by DARINA - 13 August 2015
" I felt they were trying to add on more costs eg insurance etc but didn't understand as well as I thought I would. There was a total figure at one point that was for 600 and I was very alarmed ... Still don't gave the full costs in so I'm wary and may be back to you! "
MARSEILLE, FR - Reviewed by ANDREW - 10 August 2015
BIARRITZ, FR - Reviewed by JENNIFER - 09 August 2015
" Help pre booking, making sure car can fit required car seats if you book three car seats you should only be allowed select a car that can accommodate this requirement otherwise you are relying on staff in an airport with a limited amount of cars available. Luckily the staff in Biarritz were very helpful and sorted us.thank you to the staff. "
" very helpful staff and accommodating to their customers. "
CARCASSONNE, FR - Reviewed by BERNADETTE VALERIE - 06 August 2015
" No problems "
" Car Rental signage for rental returns is non existent at the Airport, maybe a sign at the entrance to airport to "drive to roundabout and then 200metres turn right on to dirt track" which looks like a building site might make it a lot easier for clients. When we mentioned this to the girl at the deskshe just laughed and said she has no problem as she drives there every day haha "
MARSEILLE, FR - Reviewed by GRACE - 06 August 2015
" Very helpful/efficient/ and professional. In particular the lady giving me the car was most friendly and reassuring. Excellent staff member. Think her name was Amy. "
CARCASSONNE, FR - Reviewed by KIERAN - 06 August 2015
TOULOUSE, FR - Reviewed by PAUL - 01 August 2015
CARCASSONNE, FR - Reviewed by SEAMUS - 31 July 2015
" I booked a Mercedes and was given a Ford. I would have booked with another provider had I realised that I would not get the car I booked "
" I didn't get the car I booked "
PARIS, FR - Reviewed by CHARLES - 30 July 2015
NICE, FR - Reviewed by JOHN - 24 July 2015
" i HAD AN INCIDENT WITH MY CAR FROM eNTERPRISE CAR RENTAL IN nICE. tHEY JUST DEDUCTED 850 FROM MY visa WITHOUT FIRST NOTIFYING ME. cAN i GET AN INVOICE FOR THIS PLEASE "
CARCASSONNE, FR - Reviewed by PETER - 20 July 2015
" Excellent friendly service "
MULHOUSE, FR - Reviewed by MATHIEU - 20 July 2015
NANTES, FR - Reviewed by MATHIEU - 19 July 2015
RODEZ, FR - Reviewed by MICHAEL - 14 July 2015
NANTES, FR - Reviewed by MORGAN - 13 July 2015
NICE, FR - Reviewed by ANTHONY - 07 July 2015
" I would suggest that you print the name of the rental company on the voucher "
RODEZ, FR - Reviewed by ALAN - 06 July 2015
" Excellent service, brand new car with only 7 km on the clock. Very good experience. "
" Very friendly and helpfully staff, the kids loved the treat packs. Staff were very polite and helpful. Would definitely use them again when flying into rodez. "
PARIS, FR - Reviewed by PHILLIP - 06 July 2015
BORDEAUX, FR - Reviewed by MICHAEL - 05 July 2015
" Service was fine and no issues with Auto Europe. However, it is not clear who I should complain to if I have a problem with the hire car company. "
" When I picked up the car on Saturday 27th June, I enquired at the desk about getting a GPS device. I had not pre booked this. The lady I was dealing with said she would check if the car had it's own GPS device and then returned with a GPS unit to plug into the car. I only noticed later that day when I got to my destination that the car actually has built in GPS so a separate device was not necessary. I do not feel I should have to pay for the hire of this device as I only accepted it based on information provided by Europcar staff that the car I hired did not have built in GPS. Could you please confirm that the cost of the hire of this device will not be charged to my card or that a refund will be issued? "
NICE, FR - Reviewed by JAMES - 04 July 2015
" Car was given out without full check as air con was not working. When your office was contacted we were rudely told we had no option but to put two young children in above 30 degree heat and drive back to nice airport. Only when I had to become extremely stressed and agitated did your office agree to come to meet us with replacement car six hours later. this is disgraceful customer service. It was Crystal who we spoke to on the phone who continually raised her voice to me the customer over the phone and this was very upsetting and extremely unprofessional. "
CARCASSONNE, FR - Reviewed by JERRY - 03 July 2015
NICE, FR - Reviewed by PAMELA - 03 July 2015
" Almost 1 hour standing in queue to collect car. Europcar had at least 4 service desks unattended. Spoke with staff member who simply said they did not expect to be busy on a Tuesday, but surely their system should have shown the number of customers due to pick up cars. "
PERPIGNAN, FR - Reviewed by STEPHEN - 02 July 2015
" Very good experience just a 45 minute wait to get served in Perpignan rail station "
" improve waiting time "
CARCASSONNE, FR - Reviewed by NEIL - 25 June 2015
" It seemed more expensive than other times. "
" Efficient friendly service,even though their computers were down on day of collection. Quick drop off also. "
RODEZ, FR - Reviewed by ROBERT - 25 June 2015
" We were sold a full tank of fuel on the basis that we would be travelling over 500k and were advised that the rate per litre of their offer was 20c per litre better than at the pumps. Firstly, we did well over 500k and had plenty of fuel left in the tank and secondly fuel was only about 2 cent dearer at most petrol stations "
TOULOUSE, FR - Reviewed by LAURENCE - 23 June 2015
" As always very satisfied with your company. "
" Very satisfied the way this company looked after me. One member of staff Barry was a great help. "
BEAUVAIS, FR - Reviewed by CONOR - 22 June 2015
" The CDW insurance is a scam. "
" Very positive. "
BORDEAUX, FR - Reviewed by WI - 21 June 2015
" Auto Europe were fine "
" Citer were fine; the air Conditioning failed on the car (2,000kms on the clock after a week) "
LA ROCHELLE, FR - Reviewed by JAMES - 18 June 2015
" friendly service "
" friendly service "
TOULOUSE, FR - Reviewed by PHIL - 16 June 2015
MARSEILLE, FR - Reviewed by KATIE - 15 June 2015
POITIERS, FR - Reviewed by AUSTIN - 12 June 2015
" Landed 20mins early to Poitiers airport. Nobody at desk. It took 1hr 30mins after flight landed before i got seen to. Very unsatisfactory service. "
NICE, FR - Reviewed by EMER - 11 June 2015
" very bad company broker because they Robb your money and they want give you a car because you will think the price is cheap and you pay money when you go there they will bring you something just not to give you car, you would be better to rent a car with your airline company or from rental car company because auto car still your money and they wont give you a car please if you get this message share it on facebook tweeter and all social media let the people know about them and like my self i will every where i am going to Wright how bad they treated me an my family because they don't care only about taking your money and you wont even get a car so my advice never ever even think to book a car with autoeurope. DONT RENT CAR WITH AUTOEUROPE "
" HERTZ DO'T LIKE AUTO EUROPE THEY WOULD RATHER IF YOU RENT DIRECTLY FROM THEM, NEVER RENT A CAR THROUGH AUTOEUROPE SHARE ON SOCIAL MEDIA EVEN RADIO,PAPER FACEBOOK ...... "
RODEZ, FR - Reviewed by PAUL - 10 June 2015
" Staff were very good, no complaints "
MONTPELLIER, FR - Reviewed by BARRY - 09 June 2015
" I sent an email to customer service explaining the full extent of my dissatisfaction as I did not have enough characters here to explain it in detail here. "
" They were excellent. The people I dealt with were very helpful and very polite. "
NICE, FR - Reviewed by RAYMOND - 05 June 2015
" Quick and efficient, friendly and helpful "
PARIS, FR - Reviewed by AHMED - 03 June 2015
" would not ever deal with Enterprise/ citer. We arrived on time 12:30 pm,first of all,the staff member told us that they will block 850 euros on our card,even though we had the full comprehensive cover! Second thing,they said we have to wait to get a car like citroen or so because nothing is available except huge cars like Mocco which is not practical in Paris.After around an hour waiting they gave us a citroen but we found out the horn is not working!We had to wait again,they gave us a ford focus which was all scratched,so we were scared that they will later claim that we did that.We waited until 4 pm when finally after long hassle and argument they gave us an Astra car.Definitely bad experience all over. "
CARCASSONNE, FR - Reviewed by JEREMIAH - 29 May 2015
" Very efficient. "
" Very pleased with their helpful, efficient service. "
PARIS, FR - Reviewed by ANDRIAMBOAHANGY - 26 May 2015
" There was only one person at the time where there is a lot of flight arrival. It took longer to get the car since she has to leave the frontdesk to check the car for each rental. This needs to be improved. "
NANTES, FR - Reviewed by JAMES - 21 May 2015
" Vehicle was larger than category requested but was perfect for us so happy with the 'upgrade' "
" Staff were great both at rental desk and pick up. I was dropping vehicle off at Tours Airport but there was no staff presence or available parking spaces so had to drop key in box and park in rival company space. As yet I have had no confirmation everything is/was fine-tank was full and no additional scratches etc on vehicle but not had confirmation from hire company "
CARCASSONNE, FR - Reviewed by ILINKA - 20 May 2015
" the prices are very good "
" it would be easier to retunr the car with a full thank "
LA ROCHELLE, FR - Reviewed by PATRICK - 16 May 2015
" See comments below. My family and I have used auto Europe many times however this experience was not a good one. "
" Firstly car was not what was ordered. What was provided was a large family 7 seater and not a standard car for only two people. Also charged 140 euro extra for insurance excess reduction however I had purchased a full refundable excess insurance with my package on Autoeurope. I now require this 140 euro to be refunded immediately please as quite obviously there was no need for this. Car was also not clean. Fuel gauge was broken so not sure if the car was full when collected. will not be using Citer again due to this recent experience. "
CARCASSONNE, FR - Reviewed by BRENDAN - 12 May 2015
TOULOUSE, FR - Reviewed by DENIS - 05 May 2015
" good system as usual "
" the best service I have received from any car hire company for a long time. I cannot praise the staff of Citer enough they were super. The most efficient and helpful staff I have met in a long time. The three I encountered were Barry, Pierre, and Emmanuel the were super "
LYON, FR - Reviewed by JEAN-SEBASTIEN - 04 May 2015
" Had to wait for 20 minutes for an attendant toa rrive when collected car. No attendant when dropping back the car. No clear information regarding cost. At this stage i still don't know if i have to pay something.... "
POITIERS, FR - Reviewed by MICHAEL - 06 April 2015
" Very efficient and speedy service "
" excellent "
POITIERS, FR - Reviewed by MICHAEL - 06 April 2015
" Very efficient and speedy service "
" excellent "
LYON, FR - Reviewed by RORY - 13 March 2015
" I used to be an Argus Car Hire customer with the odd Auto Europe transaction from time to time but have decided to remain with Auto Europe in the future because of my dissatisfaction with the manner in which the Argus rentals either a) offer considerably lower specc'd cars at the pick up point compared to what was promised and b) usually have some sort of additional cost measure (ie, half full tanks which need to be returned 1/2 full) - in short, Auto Europe might charge a little more, but offers better value in the end. Keep up the good work. "
" Very pleased with the car; ordered a manual estate, got an auto estate with sat nav at no extra cost, possibly because the original car wasn't ready on time, not sure, but regardless, they stepped up and offered a good customer service. "
NICE, FR - Reviewed by TONY - 11 February 2015
" The price for this rental was much higher than our last rental in October 2014, also with Citer in Nice Airport through Auto Europe. Other than this, I have no complaint, the Auto Europe website is a model of clarity and is always my first port of call for car rental. "
" See comment above re price. Other than this, I have no complaint. Citer's staff were professional, friendly and efficient, both at collection and return, and I was impressed with being given, on return, a voucher for a free upgrade on my next booking. I had deliberately booked with Citer on this occasion, having been very impressed with their service in October 2014. The car was a pleasure to drive and in good condition. "
NICE, FR - Reviewed by TONY - 11 February 2015
" The price for this rental was much higher than our last rental in October 2014, also with Citer in Nice Airport through Auto Europe. Other than this, I have no complaint, the Auto Europe website is a model of clarity and is always my first port of call for car rental. "
" See comment above re price. Other than this, I have no complaint. Citer's staff were professional, friendly and efficient, both at collection and return, and I was impressed with being given, on return, a voucher for a free upgrade on my next booking. I had deliberately booked with Citer on this occasion, having been very impressed with their service in October 2014. The car was a pleasure to drive and in good condition. "
NICE, FR - Reviewed by MICHEAL P - 09 November 2014
" Very good value "
" Prompt, friendly service "
NICE, FR - Reviewed by JOHN - 06 November 2014
" Gathering all info from all the major car rental companies and presenting that info on one page was excellent. It saved me considerable time and effort. "
" Efficient service with a friendly manner "
NICE, FR - Reviewed by TONY - 30 October 2014
" Excellent prices, well laid out website. "
" Very friendly, helpful, staff at all stages of process in addition to which we were upgraded to a larger car without having to ask for it which was a pleasant surprise. "
NICE, FR - Reviewed by PAT - 27 October 2014
" Always get a best price on your site. Car supplied was excellent and I had no problems at all. "
LYON, FR - Reviewed by SYLVIE - 04 October 2014
" Excellent "
" Excellent "
BORDEAUX, FR - Reviewed by SEAMUS - 29 September 2014
" Very easy to book car and range of vehicles very good and reasonably priced. "
" Personal very helpful and polite. Type of car was excellent for the chosen range. We would like to be able to select this make and model car (Opel Motto) for our next visit to France in Dec or Jan. "
LA ROCHELLE, FR - Reviewed by PATRICK - 16 September 2014
" always great to deal with "
" car not clean when collected and when queried I was told they were simply too busy. "
BORDEAUX, FR - Reviewed by KEVIN - 14 September 2014
" Got me a very good price. Opel corsa not available and yaris poor substitute. "
" Very friendly and personable.would recommend. "
CARCASSONNE, FR - Reviewed by JOSEPH - 13 September 2014
" Fine "
ROUEN, FR - Reviewed by KARIS - 06 September 2014
" Fantastic! "
" Wonderful service and great service "
BORDEAUX, FR - Reviewed by DONAGH - 16 July 2014
" Any queries I had were dealt with efficiently "
" The local agent at Bordeaux Merignac were Enterprise. It was a positive experience "
TOULOUSE, FR - Reviewed by DENIS - 13 July 2014
" all went very smooth "
" very easy to deal with and was given a free upgrade. I would definitely use Citer in the future for all of my car hire needs. "
CARCASSONNE, FR - Reviewed by ANTHONY - 02 July 2014
" The website is clear and easy to use. have used it many times. I have another car booked with you/ Citer at Carcassonne in September. "
" The counter service was slow on pick up, but that was really the fault of the customers in front of us who were ill prepared. It is a small office compared with the larger operator Hertz/ Thrifty. "
NANTES, FR - Reviewed by MARTIN - 01 July 2014
" Staff very friendly & helpful, website easy to use but car was a let-down, it was covered in scuffs & scratches, had a bent number plate & the steering kept vibrating & pulling to the left when going over 70mph. "
" Very efficient & nice staff "
NICE, FR - Reviewed by MARION - 05 May 2014
" Works very well! "
" Very professional service. The staff member accompanies the client to the garage to find the car- a great help, esp late at night when it's dark. They also check the car for damage with the client. "
LYON, FR - Reviewed by ISABELLE - 04 May 2014
" Could not find any faul. Staff at Citer was very pleasant and efficient. 10 out of 10 . Isabelle "
" keep the service at this level "
CARCASSONNE, FR - Reviewed by ILINKA - 03 May 2014
" nice staff at reception, very good price value for money very please with the company "
NANTES, FR - Reviewed by CLAUDE - 24 April 2014
" very simple website and very competitive price. insure cover package great "
" I was very impressed by the service, and the staffl at Nantes was just wonderful on both pick up and return. I appreciated advise very much in case i might have difficulties with returning of car on time. phone call received mid way of my booking time checking all was well was certainly reassuring. "
CARCASSONNE, FR - Reviewed by THOMAS - 10 April 2014
" Good "
" Excellent, very pleasant staff. "
LYON, FR - Reviewed by KEVIN - 08 April 2014
" I' had a problem in that I misjudged the time that it would take me to get back to Lyon airport & in order to catch my flight ( check in had closed ) I had to leave my hire car outside the Terminal & leave the key at the information desk. I called the Firefly office at least 5 times to advise them of the situation but they didn't answer the phone. When I rang Auto Europe my call was answered & the person that I spoke with understood my situation & said that she would pass on the whereabouts of the car & keys to Firefly. Also whilst in the Terminal a very kind woman working at the Travelex currency exchange desk also tried to call Firefly many times on my behalf. Full marks to Auto Europe for their assistance , zero points to Firefly. "
" The back seat & floor of the car was dirty & I've already outlined in the section above what happened when I was late getting back to Lyon Airport . I understand & accept that there will be charges for not getting the car back to the actual deport but Firefly should look at how difficult they make it for renters to communicate with them. "
BORDEAUX, FR - Reviewed by SEAMUS - 02 April 2014
" Personnel were very polite and very helpful. Option of car make available "
" Personnel were very polite and very helpful. Option of car make available. "
GENEVA, FR - Reviewed by PAUL - 19 December 2013
" service was excellent, good value for money "
" very nice people, wish i could say as much about their clients! the group before us took a silly amount of time to make up their minds if they needed a second driver; then, having resolved all that, they decided that they needed snow chains, which meant that we were at lest 30 minutes delayed in getting our car. "
CARCASSONNE, FR - Reviewed by ALBERT - 10 December 2013
" Very good service. Keep the free 1st additional driver. It's one of the factors which gives Auto Europe the edge. "
" Very good too. "
NICE, FR - Reviewed by MICHEAL PROINSIAS - 03 November 2013
" Normally give me best value and very good service "
" Apart from long wait at Citer/Enterprise desk on arrival, very satisfactory. "
CHERBOURG, FR - Reviewed by JOHN - 23 October 2013
" Good service, good car, no problems "
" Friendly and helpful, thanks "
NICE, FR - Reviewed by MARION - 30 July 2013
" Very good service. Usual company in Nice seems to be Citer, which we really like.New car in super condition. Not busy when we arrived at 9.45 pm, so very little hanging around. A very pleasant experience! Price excellent also. "
" Very efficient. Lovely new car. Staff very pleasant. "
GENEVA, FR - Reviewed by JOSEPH - 15 July 2013
" we were very impressed by the service, especially provided by Damian who resolved any issue we had quickly and with great courtesy. "
" The car park area is very tight, it would be a great help if you could return the car to a rep who parks it. Also, in general. perhaps ensure that the Sat Nav in all cars includes the return address so people can find ins easier - a major problem for the rental returns in the French Sector of Geneva Airport. "
TOULOUSE, FR - Reviewed by SERGE - 15 July 2013
" We always use Auto Europe and have been satisified 99% of the time the only bad experience we had was with ADVATAGE CAR HIRE in Toulouse last year. "
" We were very happy with CITER "
PARIS, FR - Reviewed by SANDRO - 13 July 2013
" The rate were good, as even with airline and company discount, the price that auto Europe offer was still cheaper for the model chosen. "
" The car that we have given was extremely noisy, had plenty of body work damage and was high on mileage. The good point were the staff who were very helpfully, even though they were short of staff on both dealings. "
BIARRITZ, FR - Reviewed by PATRICK - 10 July 2013
" Much improved on a year ago "
" Very accommodating. Our original car had some issues, and it was replaced as soon as we asked, even though the car had to be taken from the garage. The manager was most helpful. "
BORDEAUX, FR - Reviewed by CLAIRE - 04 July 2013
" have never had a problem with auto europe, use you 3-5 times a year. "
" No problems with Hertz, ordered a opel corsa or similar, got a great Nissan Juke ! Delighted! "
CARCASSONNE, FR - Reviewed by NEIL - 03 July 2013
" very pleased with the car "
NICE, FR - Reviewed by EILEEN - 24 June 2013
" I had to change my travel dates and was impressed with the agent on the phone - very pleasant and accommodating. "
NICE, FR - Reviewed by LISA - 24 June 2013
" Staff were very nice and efficient, even when I came back to ask if we could change the car as they one we initially got was too small to fit 4 people and all our luggage. No problem! No delay when we were returning the car either. "
NICE, FR - Reviewed by WILLIAM - 23 June 2013
" Excellent. Easy to book. Best price. Fantastic experience on ground with superb quality car within category. Return with full tank. "
" It was actually euopcar. Fantastic experience on ground with superb quality car within category. Return with full tank. "
BORDEAUX, FR - Reviewed by DENIS - 23 June 2013
" All went very smooth from start to finish "
" Very fast and friendly service will use again "
CARCASSONNE, FR - Reviewed by DOMINIC - 19 June 2013
" Excellent car, excellent service, very happy. "
CARCASSONNE, FR - Reviewed by DUDLEY - 17 June 2013
" Perhaps you could shop around a bit more for the best car hire company. Europe car were only cheaper on the surface.They were charging 17 euro a day for the extra insurance when we met people who were only paying 7euro- which is manageable "
" Extra insurance was very expensive . Also did not appreciate that the car had no central locking. We felt we were only given this car because we were older and would not complain "
CARCASSONNE, FR - Reviewed by DARAGH - 12 June 2013
" Great site - allows a view and comparison across lots of rental companies. "
" All good. Car was a little dirty on the outside but brand new and clean inside. Very easy to deal with. "
LILLE, FR - Reviewed by MATT - 11 June 2013
" Service was good. No problems. Considering we weer taking car in Lille and leaving it in Beauvais, the quality of the maps and guide was lacking., not sure if this is an Autoweb issue "
" See issue regrading maps above "
NICE, FR - Reviewed by MARY - 10 June 2013
" Have used Auto Europe on numerous occasions and find them very price competitive with a good selection of cars. "
" Long wait at the car check-in desk (mid-morning) - nearly an hour. "
NICE, FR - Reviewed by WILLIAM - 09 June 2013
" Service was very good. Hope to do business again. Have used Hertz previously but find their website not user-friendly. Also dislike their seemingly compulsory use of the Full to Empty fuel policy. Your options are superior. "
" We or a free upgrade from the Europcar representative when he saw we were 3 adults with four pieces of luggage. That's what I call service! "
NICE, FR - Reviewed by DAVID - 03 June 2013
" I've used AutoEurope for a number of years after I realised their prices are better than any others I tried, tafter that their service then never let me down. "
RODEZ, FR - Reviewed by JILL - 30 May 2013
" I've been booking through Auto-Europe for 4 years, and found it reliable, satisfactory. "
" Unfortunately on Sunday 28 April the six or so clients of CITER had to wait for 30 mins at the desk in Rodez airport before the receptionist arrived. The afternoon was cold, wet, windy and grey. On receiving the keys of our cars we were given far too little information on WHERE, in the car-park, to find them : the parking bays at Rodez are not numbered. On a wet, windy afternoon, for a client with a suitcase, this is a poor introduction. At the desk the blonde receptionist was unapologetic; indeed, she continued without embarrassment to chew gum while attending to her duties. Clients of other car hire companies had long since been received the keys of their vehicles, and driven away before CITER clients were attended. "
CARCASSONNE, FR - Reviewed by PÁDRAIG - 30 May 2013
" Your agents in Carcassonne were unfailingly helpful, unbureaucratic and courteous. "
" Maybe the previous comment should go here? "
PERPIGNAN, FR - Reviewed by JARLATH - 21 May 2013
" excellent service helpful staff, convenient pick up and drop off , lovely car ,over all a great experience. will definitely hire again. thank you. "
" no problems great experience all round "
NICE, FR - Reviewed by MARION - 19 May 2013
" Was always very happy to deal with National Citer- disappointed to have to go to Europcar. Had a bad experience with them in the past. However , they were fast and efficient. The car was Ok- a Seat Ibiza- not what I considered I had paid for, but at almost 10pm on a sat night I was too tired to make an issue of it. It was new and trouble free. "
" Didn't happen- had to go to EUROPCAR "
RODEZ, FR - Reviewed by MICHAEL - 15 April 2013
" Would like to be able to choose a diesel car. "
" Nice friendly man on desk "
TOULOUSE, FR - Reviewed by SERGE - 10 April 2013
" We have been using Auto Europe for many years and have been satisfied 99% of the time the only problems we ever had was with Advantage which was a disaster. "
" Very satisfied "
GRENOBLE, FR - Reviewed by JAMES - 24 March 2013
" Website allowed my booking for car collection at 1800hrs. Later I was informed by phone that Grenoble office would be closed so booking had to be off loaded to Avis. "
CARCASSONNE, FR - Reviewed by BRIAN - 22 March 2013
" In general I have been happy with Auto Europe and would certainly use the service again once the price is better than rivals. This is often, but not always the case. One change I would like is that when displaying enquiry results on the Auto Europe website, the car hire provider should be identified. At present, the customer has to commit to a deal to find out who the car hire company is. "
" I would have been very satisfied with CITER except for one thing. When picking up the car I was told the fuel gauge was faulty. The CITER staff member told me that while the gauge showed the tank as 3/4 full it actually was full, and it would be the same when I returned with a full tank. However, when I filled the tank on returning the car the gauge read full. I said this at the desk but then was told this was an intermittent fault and that sometimes it showed full. I had no choice but to accept this, but I still suspect that I was given a car 3/4 full and returned a full tank. CITER might perhaps keep this under observation, and/or remove all faulty cars from service to avoid any doubt. In future I won't accept a car on this basis. "
BORDEAUX, FR - Reviewed by PATRICK - 05 March 2013
" Only one small comment: On arrival I had to call you for some detail and found that on your confirmation mail that I had printed, there wasn't an international telephone number I could use to reach you. It made it very complicated and I had to ask a friend to call you from my home country and request the number. "
" Very efficient and friendly personnel "
BORDEAUX, FR - Reviewed by DANIEL - 19 February 2013
" the reimbursement of franchise option is not clearly laid out.. i'd like to see some common scenarios, the documents you insist upon, the criteria you apply. e.g. one reason i pay for 100% insurance is so that if I scratch the car while parking, then I wont pay anything. If i buy your franchise reimbursement, will that reimburse me in such a case "
CARCASSONNE, FR - Reviewed by SEAN - 18 February 2013
" Damage to car not notified to me when I collected it; I alerted Auto Europe later and the matter was resolved "
MARSEILLE, FR - Reviewed by TONY - 07 February 2013
" Competitive price as always. "
" Professional service as always. I actually chose to pay a small amount extra over the cheapest operator offered so that we could hire from Europcar. "
CARCASSONNE, FR - Reviewed by DUDLEY - 29 January 2013
" Price was very competitive compared with others received "
" they were very helpful and friendly "
LYON, FR - Reviewed by ORLA - 08 January 2013
" Contracted for a Golf or similar, got a Polo - smaller car, so should have been less expensive "
" Very pleasant and helpful - always find National very easy to use. "
CARCASSONNE, FR - Reviewed by RAY - 18 December 2012
" It would be great if Auto Europe could do a deal for the first additional driver on any rental to be free of charge like it was before as with most couples travelling both people drive. To add your partner or spouse to the rental is an extra expense. "
" As above, first additional driver to be free of charge as with most couples travelling both people drive and its an extra expense to add a partner or spouse to the rental. "
RODEZ, FR - Reviewed by JOHN - 05 November 2012
" A very pleasant & efficient experience "
" No fuss. No delay. Got the business done and was away on the road very efficiently. The price was very good too1 And I was really impressed with the car. A small car but a pleasure to drive and handled the A75 really well. "
PARIS, FR - Reviewed by EOIN - 31 October 2012
" Maybe tell customers how to open gas tank / bonnet "
" couldnt fault the service "
NICE, FR - Reviewed by SEAN - 31 October 2012
" The experience with Auto Europe was good but the experience with National was very poor. "
" The staff at the desk in Nice were mostly dreadful, although the girl who processed my car hire was very efficient. There was a queue of about five people in front of me and it took approx 40 minutes to get finished with the processing.The staff seemed uninterested in dealing efficiently with the customers and seemed more interested in wandering between the front desk and the back office. I am a regular hirer of cars and this is the worst experience I have had in quite a while. "
BORDEAUX, FR - Reviewed by RAY - 19 October 2012
" i hire cars about six times a year. Auto Europe provide me with the best value on 90% of occassions. "
GENEVA, FR - Reviewed by HELEN - 18 October 2012
" Very friendly,courteous and helpful staff.excellent service. "
" Once again very courteous friiendly and efficient staff "
NICE, FR - Reviewed by HOWARD - 15 October 2012
" Long queue to get the car. GPS is great, but difficult to load some destinations "
" More of the staff should speak English, i.e staff in Digne had little english. "
CARCASSONNE, FR - Reviewed by AIDAN - 10 October 2012
" The Full / return full fuel policy is is perfect, as opposed to other hire companies with full /return empty, because a person is not trying to return the car empty with the possibility and worry of running out of fuel, and I did only use 25% of the tank, so it would work out very expensive for me to hire from another company. "
" Perfect, and the car was also perfect and taff could not have been more pleasent. "
MARSEILLE, FR - Reviewed by MARKUS - 02 October 2012
" very nice handling. did not exaggerate their claims after putting a small fracture on the right hand side door. always again :) "
" nice and friendly staff. quick handling "
CARCASSONNE, FR - Reviewed by GERARD - 27 September 2012
" Excellent booking sevice and best value I could find. "
" Very efficient and courteous staff made the whole car rental experience stress free. "
PERPIGNAN, FR - Reviewed by EILEEN - 24 September 2012
" supply map for immediate area plus nearest petrol station "
" same as above "
PERPIGNAN, FR - Reviewed by ORLAGH - 21 September 2012
" We keep coming back to you, so don't change !! Great customer service and quality... "
NICE, FR - Reviewed by CHARLES - 21 September 2012
" website booking was fine "
" The new facilities in Nice airport are a big improvement. Very efficient service on arrival and when handing back the car. "
BORDEAUX, FR - Reviewed by RAY - 18 September 2012
" I book 90% of my car hire through Auto Europe. Very rarely do I find better value - and I always look! "
" very professional at both desk and kiosk; fast and efficient. "
BORDEAUX, FR - Reviewed by ELAINE - 17 September 2012
CARCASSONNE, FR - Reviewed by PIETER - 17 September 2012
" Easy to book on line we have used for 5 years no problems "
" Very abrupt and rude . We are always allocated diesel car . None this time "
RODEZ, FR - Reviewed by JOHN - 16 September 2012
" Extremely satisfied. Lovely staff and we got a car upgrade for no fee (car was brilliant!) "
RODEZ, FR - Reviewed by PETER - 16 September 2012
PERPIGNAN, FR - Reviewed by ANN - 15 September 2012
" We were very happy with the service from Auto Europe. Our only negative comment would be the lack of automatic cars available and this made a huge difference to our trip as only one person could drive. Overall though I would say that your customer service is very good and I would use your company again. "
" Good customer service. "
BEAUVAIS, FR - Reviewed by PASCAL - 15 September 2012
" Very friendly staff and great car. "
RODEZ, FR - Reviewed by BRIAN - 13 September 2012
RODEZ, FR - Reviewed by THOMAS - 12 September 2012
NICE, FR - Reviewed by MARK - 12 September 2012
MARSEILLE, FR - Reviewed by AGNIESZKA - 11 September 2012
" Car upgraded to higher class with no extra cost. "
LYON, FR - Reviewed by ORLA - 10 September 2012
NICE, FR - Reviewed by JAMES - 10 September 2012
BORDEAUX, FR - Reviewed by JENNIFER - 07 September 2012
" Always find them helpful happy with service "
" Maybe mark their cars more clearly "
BORDEAUX, FR - Reviewed by GENEVIEVE - 07 September 2012
NICE, FR - Reviewed by JAMES - 05 September 2012
RODEZ, FR - Reviewed by GREGORY - 03 September 2012
" I use Auto Europe 2 to 3 times a year and always find them very efficient. "
" Always efficient and extremely polite "
RODEZ, FR - Reviewed by OLIVIER - 03 September 2012
LA ROCHELLE, FR - Reviewed by THOMAS - 28 August 2012
" Good price for service but no warning received re 900 credit card authorisation. Should make correspondance clearer in this regard. "
" Helpful attendant. Would benefit from having an internet hotspot. "
CARCASSONNE, FR - Reviewed by ANTHONY - 27 August 2012
BASTIA, FR - Reviewed by MICHAEL - 27 August 2012
" The only problem was that we were not informed of the very high excess we would be liable for when renting through Europcar: 1250 Euro. "
" Europcar informed us that we would have an1250 Euro excess to pay on any damage to the car, regardless how small. This did not seem reasonable, but at the point of renting we didn't feel we had a choice. This seemed quite high compared to other car rental experiences we've had. "
TOULOUSE, FR - Reviewed by MICHAEL - 25 August 2012
" Disgraceful treatment in Europcar. Wouldn't accept our credit card because the first names were slightly different to passport. But still handed us a contract misspelling names and detailing we were from Iran and not Ireland. "
NICE, FR - Reviewed by SEAN - 23 August 2012
CARCASSONNE, FR - Reviewed by CAROLINE - 22 August 2012
NICE, FR - Reviewed by MICHAEL - 17 August 2012
" The car was a Dacia Logan. It was good for size and the engine was decent, but the Air Conditioning was poor and their was no remote central locking "
NANTES, FR - Reviewed by CORMAC - 13 August 2012
" car a bit smaller than the one booked (accepting that you book a car model or something similar) "
BORDEAUX, FR - Reviewed by KEITH - 12 August 2012
" very good price got the exact car booked "
BORDEAUX, FR - Reviewed by COLIN - 10 August 2012
BORDEAUX, FR - Reviewed by JOHN - 10 August 2012
" The car was old and tyres were in a poor condition. Apart from that it was a great price though I'm not sure if I would pick advantage again. Having to return the car empty of petrol is very hard to do. "
RODEZ, FR - Reviewed by RAY - 09 August 2012
MULHOUSE, FR - Reviewed by THOMAS - 06 August 2012
LIMOGES, FR - Reviewed by CIARAN - 06 August 2012
MARSEILLE, FR - Reviewed by BRENDAN - 06 August 2012
NANTES, FR - Reviewed by PETER - 02 August 2012
BORDEAUX, FR - Reviewed by MICHAEL - 30 July 2012
" I have been using Autoeurope for several years now, and have found the company efficient , competitive and have had no trouble with any of the rentals. When there were issues,they were resolved satisfactorily in a reasonable time. "
" Efficient and very reasonable rate "
RENNES, FR - Reviewed by MICHAEL - 30 July 2012
NANTES, FR - Reviewed by DAMIEN - 30 July 2012
" Nice Car DS4. Windscreen dirty from Sat Nav Marks "
" Very Easy to deal with "
CARCASSONNE, FR - Reviewed by LIAM - 29 July 2012
" We have found autoeurop to be the best value for carrental and have used them many times foe our holiday car rental. "
" Staff were efficient friendly and welcoming. "
PARIS, FR - Reviewed by GAVIN - 29 July 2012
" Becca the agent was very helpful and should be given a promotion "
" Average hertz interaction. I got to change my car so I was happy but the car was a bit dirty when i got it. Nothing major - except the bad smell - if you are from a farming background and know what sheep dip smell like - that's what the at smelt like. Apart from that 5 stars "
MARSEILLE, FR - Reviewed by NICHOLAS - 29 July 2012
BIARRITZ, FR - Reviewed by RAYMOND - 28 July 2012
" We were very satisfied with our overall experience. "
" Good service/staff etc. "
NANTES, FR - Reviewed by KARL - 27 July 2012
" As usual everything ran smoothly from booking to pick-up to drop off. I will continue to use AE as I have many times in the past.. "
" Signposting to Car Rental not obvious at Arrivals, but not too difficult to find. Suggest standard equipment should include the hi-viz vest and driver breathalyser tester that French traffic police are introducing as requirements. Was quoted Eur150 to rent a Sat Nav so I bought one (for less) instead. Service at pick-up and drop off was very polite and helpful, happy to use Hertz again. "
LYON, FR - Reviewed by WILLIAM - 24 July 2012
BEAUVAIS, FR - Reviewed by STEPHEN - 22 July 2012
" Very very happy with everything...we booked and then found that the suitcase we had didn't fit well in the boot of the the juke...(funny car)...I told the lady and she without hesitation upgraded us to a quasquai....which was very kind...this ar suited us great and we had a lovely time..thanks "
" Excellent, lovely girl. Very. Helpful and pleasant. "
NANTES, FR - Reviewed by GEAROID - 22 July 2012
NICE, FR - Reviewed by ROBERT - 20 July 2012
BORDEAUX, FR - Reviewed by ROGER - 19 July 2012
TOULOUSE, FR - Reviewed by JOHN - 19 July 2012
" company rep to meet customers at the airport. "
" company rep to meet customers at the airport "
TOULOUSE, FR - Reviewed by RAYMOND - 19 July 2012
" Very good experience. "
" Staff friendly & efficient. "
PERPIGNAN, FR - Reviewed by SEAN - 18 July 2012
" excellent "
" excellent "
NICE, FR - Reviewed by DAVID - 17 July 2012
NICE, FR - Reviewed by STAN - 16 July 2012
" Super staff , very polite and helpful, explained everything clearly, return was very simple "
BIARRITZ, FR - Reviewed by PADRAIC - 16 July 2012
CARCASSONNE, FR - Reviewed by ALASTAIR - 16 July 2012
" Needs to be a more structured handover with car returns eg car should be inspected by National representative on return as I just dropped with no inspection, would help with peace of mind to ensure National are happy and nothing happens after I returned car and they inspect it. "
NARBONNE, FR - Reviewed by NEIL - 14 July 2012
" Hi, Very satisfied, extended rental by 3 days. If offered a special rental rate would consider a longer rental as my visits to France are always a month or more. Kind regards "
BORDEAUX, FR - Reviewed by GAVIN - 12 July 2012
NICE, FR - Reviewed by TONY - 12 July 2012
TOURS, FR - Reviewed by PADRAIG - 11 July 2012
NICE, FR - Reviewed by ROGER - 09 July 2012
LA ROCHELLE, FR - Reviewed by JOE - 08 July 2012
" Straight forward booking with options across all providers. Most importantly, to me, there were no hidden costs. AutoEurope now bookmarked for all future rental bookings. "
" Short queue at airport compared to other providers and no attempt to up-sell additional insurance cover, sat nav etc. Will be my 1st preference provider based on this experience. "
NICE, FR - Reviewed by ISTVAN - 08 July 2012
" As per the rental agreement I supposed to be charged 25Euro for a child seat however I've been charged 30Euro. "
NICE, FR - Reviewed by SEAN - 05 July 2012
" I was over 90 minutes in a queue which is appalling. The staff were courteous when we got to them but the queue was ridiculous especially when you have just arrived on holiday with children "
BORDEAUX, FR - Reviewed by ALAN - 05 July 2012
" Give yourself some extra time when returning your vehicle as there is a lack of USA style customer service. We arrived and a lady CSR told me where to park the car. I did and she drove off to drop a colleague somewhere, Another small car came and stopped where I had stopped originally and was dealt with immediately. I proceeded to the office where the only CSR (the guy who returned the small car) dealt with a new rental. Then another customer returned a car and begged to jump the line as he was late for his flight. As this customer was being dealt with the lady who had told me where to park in the first place returned, There was eye contact and I said yes Im still here and instead of helping me she pointed at the CSR and left. took 18 min "
BORDEAUX, FR - Reviewed by PAUL - 05 July 2012
" we were very happy with service . car excellent .staff efficent. "
" very efficent staff.car excellent. no problems "
BORDEAUX, FR - Reviewed by VINCENT - 04 July 2012
" no issues making booking, getting the car I booked was another story "
" When we arrived we were waiting 1hr 30 minutes trying to get our car, we had booked a 9 person van, we were given the keys to an estate car that had 5 full size seats and 2 kids fold away seats in the lugage area, which ment there would be no room for lugage if these seats were used. Avis then gave us 2 cars as it was agreed we could not fit in the car they were giving use, this ment 2 drivers, 2 fuel bills and 2 road toll bills not to mention splitting the group up. There were 2 other bookings next to us at the desk with the same problem but for them 2 cars was not an option as only 1 driver, AVIS must not have 9 seater vans so dont try book one with them, Europecar had thier car park next to AVIS car parkand they have five vans available "
BEAUVAIS, FR - Reviewed by BOGDAN - 03 July 2012
NICE, FR - Reviewed by SUSAN - 03 July 2012
" Very efficient and courtious "
BORDEAUX, FR - Reviewed by JEREMIAH - 03 July 2012
CARCASSONNE, FR - Reviewed by COLIN - 03 July 2012
" Overall satisfied. "
FREJUS, FR - Reviewed by HUBERT - 03 July 2012
" delighted at the excellent service and easy booking online. willl definitely go through autoeurope again. excellent value i thought "
" was delighted at the pick up location and speed of service "
MARSEILLE, FR - Reviewed by TERESA - 03 July 2012
NICE, FR - Reviewed by MICHAEL - 03 July 2012
" Staff excellent and very helpful "
CARCASSONNE, FR - Reviewed by MARTIN - 03 July 2012
" Very quick and efficient "
NANTES, FR - Reviewed by JOHN - 03 July 2012
BORDEAUX, FR - Reviewed by KATIE - 03 July 2012
" Very good service. "
" Very good service "
BORDEAUX, FR - Reviewed by TONY - 03 July 2012
" good service ill use it again "
" i have used them several times and always been good to deal with "
LA ROCHELLE, FR - Reviewed by SIOBHAN - 02 July 2012
" I would recommend Auto Europe, they were the best value for car hire in La Rochelle. No problems all went well. "
" Easy to deal with and office opened early as flight was was in earlier than expected.. "
BEAUVAIS, FR - Reviewed by BRIAN - 02 July 2012
" good to deal with "
TOULOUSE, FR - Reviewed by LEIGH - 02 July 2012
" excelent service, never had any problems. Although not being able to book a car on the same day as required can sometimes be a problem. "
" Very helpful, no problems with any of cars I have hired from them. Very easy to extend as nessesary. "
LA ROCHELLE, FR - Reviewed by PENNY - 02 July 2012
" I feel confident when I book with AutoEurope. On 2 occasions I did not use AutoEurope and in both cases faced unforeseen charges.. Easy online site and lovely staff if one needs to call. "
" Have to be honest and say that Hertz can make me nervous as I have experienced extra charges with Hertz US and generally try to avoid them but on this occasion all went very well and the service was very good. "
NICE, FR - Reviewed by JIM - 02 July 2012
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