Auto Europe
- North America
- Central America
FLEX TO GO GERMANY CUSTOMER REVIEWS
- 5.8
- 6.3
- 7.9
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FLEX TO GO GERMANY Car Rental Reviews
Average Rating for Flex to Go :
BONN, DE - Reviewed by PAUL - 28 August 2025
" 10/10 im always impressed with the service I get from Auto Europe and their partners. "
" Excellent service. The staff member we dealt with was exceptional! No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GEORGE - 17 August 2025
" not really blaming auto europe but the whole hire car system is a joke that needs systematic overhaul at european level to more protect customers "
" plane due to land at 1040 pm hahn. landed at 1055. Q for 30 min emigration. Q for 20 mins at flex to go counter. eventually at 1145/50 talked to agent and got charged a 50 euro late fee. we were irate but left with no choice but to pay. I hate hiring cars. Always trying to screw you. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by DAVID - 17 August 2025
" Would definitely book again. "
" No hassle rental at a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by BRIAN - 10 August 2025
" Slight issue with a mark on the passenger side alloy wheel, which I definitely didn't cause ( I forgot to take photos when Collecting the car). But this issue was resolved professionally and fairly by the person checking the car, agreeing that the damage was already there when I collected. "
" Friendly efficient staff at collection and drop off . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EUGENE - 31 July 2025
" Auto Europe for their part have a defective complaints procedure. They sent links to webpages that did not exist and then told me to complain after the car hire contract ended. There is no customer service at Auto Europe, it is a joke. "
" Flex to go have very high cost hidden terms and conditions. This charge was not disclosed anywhere on Auto Europe's booking interface, nor when clicking for additional information. It was only after purchase, buried in the small print of Flex To Go's terms, that this exorbitant charge became apparent. To be clear: this is a hidden fee, and it constitutes a breach of transparency and consumer rights under EU law. Furthermore, Flex To Go's fee is completely out of line with standard industry practice. Most car rental companies charge between €7–€10 per day for cross-border use, usually capped at €30–€40. The excessive fee imposed here is a blatant example of sharp practice, and a pattern of similar complaints from other customers (see Trustpilot and other review sites) confirms that this is not an isolated incident. Nowhere in the booking process, confirmation documents, nor on Auto Europe's website's pre-booking interface, was it stated that there would be an additional fee of €150 to take the car across the border into Belgium. This is a 71% surcharge on top of the original rental cost--a staggering and wholly unexpected sum--which I only discovered after scouring the fine print buried deep within the supplier's terms and conditions. This kind of information is not a minor detail--it is material to a customer's decision to book. Had I known about this exorbitant cross-border fee before finalising the booking, I would have chosen a different provider. There are many other rental companies that do not impose such unreasonable charges, and I still have two days until the rental begins. In other words, I was effectively tricked into making a booking under false pretences. This constitutes a clear failure of transparency and arguably mis-selling under consumer protection standards. At best, it's a glaring omission; at worst, a deliberate act of concealment. I am now left in the position of either paying this outrageous hidden fee or scrambling to make alternative arrangements at the last minute--neither of which is acceptable. I did not go ahead with the car hire and I demanded a full refund, which I have not received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by MEHMET - 26 May 2025
" I was pleased with the procedures regarding the car rental process. "
" I was pleased with the procedures regarding the car rental process. However, we only needed to cross to the French side for a running race and for this I should not have paid more for the border crossing than the car rental fee. There should be a fairer pricing method for border crossings and even this information should be shared on your website on a company basis. In this way, a more accurate company selection can be made. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by DANIEL - 16 May 2025
" I've had no response to my query yesterday. There is still 900 euros held on my credit card "
" Waited too long when i arrived at the desk. Car key battery dead so I had to manually open and close the car. I'm still waiting on confirmation of drop off, there was no one there to meet. Overall a bad experience "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by MARTIN - 18 March 2025
" For the first time I was disappointed with the Auto Europe service. The high cross border fee is well hidden in the website. "
" Very disappointed about the very high cross-border fee. Generally not a idea to use a rental company with drop off service. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by THOMAS - 30 January 2025
" Very good "
" Already recommended you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BARRY - 28 January 2025
" All of the costs of the car hire should be at the website and no hidden charges. There should never be a requirement to pay at the desk......NEVER It should never even be a question. If a deposit is needed it should be taken at the website not the desk. "
" I was charged at the counter €150 euro as I was going to have the car in Austria for a period of the rental The pick up at the airport took 50 mins to arrive at a different location than their website. The journey to bring me to Flextogo located at Raiffeinstrasse took 10 mins. The counter assistant kept pushing extra insurance despite refusing it 3 times until I eventually accepted 99 euro charge in extra insurance that I did not want. Overall I felt i was ripped off. The cost was €140 with Auto Europe and €249 with Flextogo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
HAHN, DE - Reviewed by HEINZ PETER - 10 December 2024
" All good. Very good price for an excellent service. "
" Very good car and everything went smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by HENDRIKUS NICOLAAS - 23 September 2024
" We have no issues with your company and we rented cars. before from Belgium, Germany and Spain and we crossed borders during those trips without any extra charges. "
" We wanted a second driver and we knew we had to pay extra for that.That package was 350 euro,that included an extra insurance and leaving the tank unfilled upon return.We thought 350 euro was a bit steep but we accepted that.What we were not happy with was the fact that on top of that we were charged 150 euro to cross the German border to the Netherlands.After complaining it was reduced to 100 euro and we were told to complain to your company for not telling us beforehand.We rented cars from you before and there were never any issues like this. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10