Auto Europe
- North America
- Central America
FIREFLY UK CUSTOMER REVIEWS
- 7.2
- 8.7
- 8.8
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FIREFLY GREAT BRITAIN Car Rental Reviews
Average Rating for Firefly :
LONDON, GB - Reviewed by MARK - 12 April 2023
" All good "
" Hertz were great, no issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by TED - 06 October 2019
" See above "
" The car was 3 months old and ran out oil. Help on this matter was scattered . The base manager Idris Khan was obviously concerned and gave me a personal follow up contact in case of difficulties. This approach was very helpful . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by DECLAN - 24 September 2019
" As in no.3 "
" Check in slow. Returning the car, their parking lot was full. Nearly missed flight due to this!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by EAMONN - 27 August 2019
" I know I can always rely on autoeurope.ie "
" Upgraded to a very smart new car - Firefly at Newcastle were extremely friendly and helpful. Thanks Ingrid! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ALAN - 24 July 2019
" really good, smooth and hassle free "
" excellent all round...always nice to hire from "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANN - 27 June 2019
" I think they should be up front and tell you the full price. "
" I had to pay more then I was told "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by NOEL - 16 January 2019
" I have no issues with Auto-Europe,my issue is with Firefly... "
" My experience is that i was 'caught' by Firefly ... i checked the car on pickup & on return 3 days later,handed in the keys and left.30 mins later i was informed by email the TWO front alloy wheels were damaged ... TWO ! just not possible unless i had been involved in an incident [and even then it would be difficult to damage 2 wheel] ... The bill is around 500 euro and i know i am being penalised for not taking out insurance with Firefly.I have been burned and they will not get another chance . "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRADFORD, GB - Reviewed by BEATRICE - 10 January 2019
" 95% of the time we need to rent a car we do so through Auto Europe as they are mostly cheaper than the rental company. "
" I forgot my own sat nav and they didn't have a car with this fitted - so I would have had to pay 18 pounds per day to rent a separate one - much more than the cost of hiring the car! This seemed exorbitant. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by GARY - 07 January 2019
" Excellent "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 08 October 2018
" Very helpful "
" I would be gratefully if you could forward me a final bill for what I paid you please. My experience with Firefly was good and helpful would recommend you and use your services again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by SIMON - 04 October 2018
" Good website. "
" I did not get the car I booked (VW Jetta). The car I got (Vauxhall Astra) had a lot of marks/scuffs. The clutch was difficult to operate, making the car engine prone to shutting down/stalling. It was not enjoyable to drive, very under-powered. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LONDON, GB - Reviewed by PAUL - 19 August 2018
" As above, difficult to find location of the desk/office "
" Details of where to find the desk (Hertz) in Heathrow were not on the email/voucher. Besides everything was excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DARA - 17 August 2018
" useless zero talk to the hand sort of operation no come back by email and not able to contact by phone got a modem on the number printed on my hire documents would never use you again silly useless company waste of customers time at desk checking in "
" no communication back from you couldn't phone you got a modem instead of a voice useless company zero cooperation betweren you and hertz had to repeat all my information given over web site again delaying que at desk hertz didn't seem to care not their problem I was told wouldn't accept it was a problem no coms between firefly and hertz "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RORY - 08 August 2018
" Same reasons as above , could be better signs at heathrow to help find it "
" Having not used a hire company before , it was very hard to find Firefly which was actually Hertz . We had no mobile data for a while so couldn't open message from ye . Other than that great service , car was amazing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AIMEE - 19 July 2018
" great experience "
" No issues "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8