Auto Europe
- North America
- Central America
EUROPCAR UK CUSTOMER REVIEWS
- 8
- 8.5
- 9
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR GREAT BRITAIN Car Rental Reviews
Average Rating for Europcar :
LONDON, GB - Reviewed by SIMON - 29 July 2025
" Great service at check on and again when returned the car. Super service "
" Great service at check on and again when returned the car. Super service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TEDDY (TIMOTHY) - 18 June 2025
" Great service from pickup to return. A friendly and efficient service with an offer of an upgrade without the hard sell. I will definitely return. "
" Professional, affordable and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 22 May 2025
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROISIN - 07 May 2025
" As above "
" Awful the category of car wasn't available the only option was a downgrade to a Fiat 500 which my 76 year old father had to climb into the backseat of. The staff member when asked how we can avoid this situation again advised "get an earlier flight" not acceptable. Requested to be refunded the difference for the downgrade. A smaller deposit was taken of 207 and I was assured 250 would be refunded on return. This did not happen and only 207 was refunded. Then contacted customer service to get the refund and they are after charging my card instead of refunding it so am now trying to contact them to refund this and the original refund. Will never book again with Europcar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOAO - 17 April 2025
" Autoeurope is fine "
" Was placed in DnR without explanation. Unable to pick up car. Still waiting on an explanation to this day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DENISE - 24 February 2025
" Not as good as usual. !st time I 've used Europcar. Will go back to Alamo next time. "
" They did not have a manual car ready for more, as booked. They wanted me to take an automatic. Eventually they found me a manual. They told me not to take insurance with yourselves but directly with themselves next time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by JAMES - 28 January 2025
" very good but a hiccup with car class "
" I had booked a saloon with autoeurope The europcar booking was for an SUV by autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LI HAO - 27 December 2024
" Quick and easy to use. Only question here is how will they handle actual disputes - one which I've not had the opportunity to try out since my situation with Europcar is with the vendor directly. "
" At the counter, I was informed that it was ok to pick up the car early - at no additional charges. After returning the car, I was not provided with a statement of return despite calling them for it. 3 days later, I noticed a higher than expected charge on my card. Again, I had not received any invoice (which the Europcar agent said was sent to me). He shared that this was for an additional day of rental, and the licenses and fees associated with it. It was close to GBP 100! All for a 45 minutes earlier pick up that was informed would be free of charge. Additionally, instead of indicating that the pick up was at 12.45pm (the actual time when the keys were handed over), they had indicated that my pick up started at 12.20pm. Which is not what was indicated on the rental agreement. Never trust Europcar in the UK. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 20 November 2024
" Great service on front desk and again on return "
" Great service on front desk and again on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 17 August 2024
" Great in all aspects "
" Very busy office but they moved through the queue quickly and efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BRIAN - 25 July 2024
" The website was great and we would use AutoEurope again. My problem is with Europecar. "
" Unfortunately we had to return the car and had to collect another car due to sat nav/ software fault. But I had already paid online and didn't realise and when asked about an upgrade to an automatic we decided to go for it. So when you I paid I thought I was paying for the deposit and rental. And not taking into account the €186 I'd already paid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by KERRY - 08 July 2024
" A two hour wait after a long flight with a toddler is absolutely ridiculous. You definitely need more staff. "
" The wait for the car was over 2 hours! I've never experienced this before. It wasn't the staff members' fault, but they were just so understaffed and the computers were so slow. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 30 May 2024
" Generally a bad experience. If it isn't resolved correctly, I think I will lose respect for car hire companies and brokers. "
" I was mislead by their counter staff. I have been charged a different amount than I was told and pressured to pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NAOMI - 02 May 2024
" It was frustrating to hear that there was an option for more insurance with Europcar when I booked the highest coverage available through Auto Europe. "
" It was frustrating to hear that there was an option for more insurance with Europcar when I booked the highest coverage available through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIHANA - 04 April 2024
" Above does not apply to Auto Europe since my family and myself are using your services for last couple of years and I have never experienced this, but to be honest this was the first time that we have booked Europe car. Please if you have a way to escalate this matter to them I would appreciate it. "
" Hi Auto Europe, I have actually raised complaint to Europcar and I will probably raise a case for credit card fraud with my card provider. I have booked a car with you, and paid 211.23€ for a car and full cover. I have also asked for a child seat which was meant to be paid on the counter as an extra, all good. They have taken a deposit of 450 GBP and said that car seat will be charged 13 GBP per day, so 39 for three days, again all good. We have returned a car, it was inspected no issues. Today they have charged us 241.47 GBP from my card, 39 of which should be the child seat and the rest nobody knows what. We have paid the rent and full cover to AutoEurope and the guy at the counter didn't tell us anything about any hidden costs. After all if he told us we wouldn't take the car, no one with a brain would take Dacia Sendero for 2.5 days for 500€. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARAH - 19 February 2024
" Great. Collecting the car was much quicker than with other providers. Staff service was excellent. "
" Lady at counter Sharon was extremely helpful and provided excellent customer service. The staff outside when I collected the car were brilliant, answered my questions with good humour and kindness. The car was a little worn in but to be honest with 3 young kids that was probably a good thing! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GERARD - 02 January 2024
" I use Auto Europe regularly when I need to hire a car "
" There were too many warning sounds in the car. They were difficult to switch off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by MICHAEL - 05 November 2023
" 0 "
" 0 "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by JAMES - 30 October 2023
" See No.3 "
" Dear Sir/Madam I have rented from Europcar and other car rental firms many times over the years. This is the first time I feel compelled to complain about a car rental. The car was a disgrace. It had so many bumps and scratches on the rental card, I found it difficult check all of them. When I suggested that I should not agree to take the car with all the damage I was told to just take photographs. Inside, the window switches were damaged and had sharp edges and the passenger window was scored right down the middle. It's difficult to understand how a car could have been trashed so. The floor covering was worn through under the pedals. I was shocked that a car would be supplied in such a condition by Europcar having had numerous successful rentals from them in the past in several countries. I would have thought that a car in such condition would have been removed from the pool. I trust this information will be acted on and that no other customer will be subjected to such treatment. Yours James Kenny "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by JOHN - 17 September 2023
" Efficient helpful staff with good cars supplied as booked. "
" Excellent supplier with pleasant staff. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 04 September 2023
" None "
" Terms and conditions easy to understand. No push for addon's. Easy to navigate "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by ROBERT - 23 August 2023
" Convenient online portal for hiring cars "
" No issues to report "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MICHAEL - 18 August 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by EAMONN - 05 August 2023
" Good rental but expensive. Efficient staff but seem more interested in commission. "
" Always feel that europcar are only interested in money and adding anxiety onto every rental "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 12 July 2023
" All good, efficient, relatively good value. "
" All went very smoothly. A little confusing at the pick-up at Stansted, the senior guy was overly pushy (trying to "value-add") but his assistant (first day on the job) was actually much better. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PATRICK - 08 July 2023
" No "
" Very poor experience Old car Bad condition "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DESMOND - 05 July 2023
" I find the whole question of insurance very unsatisfactory. Having taken out extra insurance during the booking process on your website it was suggested that I take out further extra insurance by europcar. Surely this is overkill! "
" It would be very helpful if the location of the nearest petrol station was pointed out on picking up the car. I spent 30 unsuccessful and frustrating minutes trying to find one at Heathrow airport and my fuel therefore cost me considerably more than I had intended. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by DAMIAN - 25 April 2023
" Dear Sir / Madam, With reference to my recent rental with EUROPCAR (see below) , I had prepaid for the rental with Auto Europe whom I regularly book rental cars through. When I picked up the car on Thursday 20/4/23, the agent asked me if I required an upgrade to VW Tiguan for an extra £15 on top of my prepayment, I agreed as this was a good offer however now I see that my VISA card has been charged €74.21 (Euro) for this upgrade, this charge was debited to my Visa account today 24/4/23. This is unacceptable and appears to be an unfair selling practice on behalf of the Europcar agent. I certainly would not have taken this offer if I knew the cost was going to be an extra €74.21 for 3 days on top of the prepayment. I have often rented from EUROPCAR IN THE UK / Portugal / Canary Islands / Spain (mainland) and Italy over the years but feel if this matter is not rectified I would be very reluctant to hire from EUROPCAR again. I had travelled from Ireland to the UK for a period of three days to visit my 89 year old Aunt who is unwell and often travel over to see her, Looking forward to your reply, Kind regards, Damian Hogan. "
" Dear Sir / Madam, With reference to my recent rental with EUROPCAR (see below) , I had prepaid for the rental with Auto Europe whom I regularly book rental cars through. When I picked up the car on Thursday 20/4/23, the agent asked me if I required an upgrade to VW Tiguan for an extra £15 on top of my prepayment, I agreed as this was a good offer however now I see that my VISA card has been charged €74.21 (Euro) for this upgrade, this charge was debited to my Visa account today 24/4/23. This is unacceptable and appears to be an unfair selling practice on behalf of the Europcar agent. I certainly would not have taken this offer if I knew the cost was going to be an extra €74.21 for 3 days on top of the prepayment. I have often rented from EUROPCAR IN THE UK / Portugal / Canary Islands / Spain (mainland) and Italy over the years but feel if this matter is not rectified I would be very reluctant to hire from EUROPCAR again. I had travelled from Ireland to the UK for a period of three days to visit my 89 year old Aunt who is unwell and often travel over to see her, Looking forward to your reply, Kind regards, Damian Hogan. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIGEL - 24 April 2023
" Perfect Ten out of ten "
" Perfect . Can not fault my experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 April 2023
" Brand new car, that was great. "
" Our desk agent was very kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIVIENNE - 23 March 2023
" A very stress free car hire experience overall "
" Unfortunately I did not get the name of the two gentlemen that I dealt with but I cannot praise them enough. We arrived at the desk on Thursday 16th March around 5.00pm from a flight from Knock Airport and were warmly greeted by a very kind & friendly man who took us through the whole process and put us at ease and got us the best car he could. We were then met at car pick up by an equally helpful man (J S was the signature on my statement) who also happened to be there when I dropped the car back on Monday morning around half ten and could not have been nicer to us. The car itself was spotless and a treat to drive. I was nervous about where I was to drop the car back to but it is all signed very well once you approach Gatwick. Will most definitely be using your company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 10 March 2023
" Good price. Great staff at front desk Easy checking and helpful friendly staff "
" Great staff at front desk Easy checking and helpful friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 03 March 2023
" Great "
" Used Europe car many times, No issues, just good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MAIRE - 23 February 2023
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by DEREK - 21 February 2023
" Pick up is no longer available in the terminal and also no bus to pick up point, You have to walk to collect the vehicle. If it was raining you would be in trouble "
" Pick up is no longer available in the terminal and also no bus to pick up point, You have to walk to collect the vehicle. If it was raining you would be in trouble "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CONOR - 11 February 2023
" very good "
" nice to deal with, cars presented well, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by NOEL - 11 December 2022
" I can highly recommend using Auto Europe. "
" great fleet of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BERNADETTE - 01 October 2022
" Over charged for the car "
" Book my car on online when I pick it up the asked me would I take another car the charge 38 pound a day for this I brought insurance online when I got there the told me I had not it fully insurance had to pay another 30 pound a day I wouldn't be recommended auto car to anyone "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NICOLA - 24 August 2022
" Excellent experience. Will be booking Auto Europe from now on. "
" Staff were excellent, really friendly upon arrival, everyone of them said hello. I can't remember the name of the man I was dealing with but he was extremely helpful and efficient and made the whole process painless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHELMSFORD, GB - Reviewed by ROSE - 24 July 2022
" Same as for 3 above. "
" Amin at the Chelmsford office was extremely pleasant and efficient which made the experience of collecting and dropping off the car completely stress free. Would have no hesitation in hiring from the Chelmsford office in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 21 July 2022
" No comments "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAUREEN - 12 July 2022
" Very good all round "
" very efficient and the staff were very pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PATRICK - 30 April 2022
" Bristol Airport is great for car hire. "
" Have used it many times and is always my "go-to" for car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 20 January 2022
" Great front desk check in and return service support "
" Great front desk check in and return service support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELIZABETH - 02 January 2022
" Good service and good value "
" Found the website clear and very useable, liked the hire comparisons and this helped with decision making. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALCOLM - 06 December 2021
" The first hire I had I was over sold by the desk clerk "
" I have still not recieved my closing invoice so some what disappointed on that front. Please forward same at your earliest convenience The vehicle was very good and performed well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 22 October 2021
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JASON - 20 October 2021
" The service was great no problems and no surpirses. "
" I hire cars a lot when coming over to the UK this is the 1st time using Europcar but will use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 22 September 2021
" Great service from friendly helpful staff and a brand new MG as well "
" The entire experience with Europcar at Gatwick airport was excellent friendly helpful efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 16 December 2020
" Great service fast and easy "
" Great service fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 22 October 2020
" Friendly staff, received an unexpected upgrade, and very simple collect and return "
" Friendly staff, received an unexpected upgrade, and very simple collect and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 December 2019
" Overall very pleased with the service and the car. "
" The wait at the counter to pick up the car was too long, apart for that everything was very good. Helpful staff at both ends, car brand new. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 01 December 2019
" As above "
" The guy when I dropped the car off greeted me by my name and asked if I had a good trip helped me with my case "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 14 November 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by PLAMEN - 01 November 2019
" Good overal experience. "
" Good experience. Nice surprise with the automated queue system at the desks. 10 p. on that. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MICHAEL - 13 October 2019
" The bus too and from the car hire place and Luton airport was delayed and slow. "
" Jacob at the desk on pickup was great. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NEIL - 10 October 2019
" Good value car hire "
" Good customer service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ALPHONSUS - 09 October 2019
" I will never use Europcar in Manchester Airport again. A 1 hour wait for service is unacceptable at any price - if I knew in advance how long I'd have to wait I would have used another company. The very fact that there are "queue number machines" for Europcar customers (but not for any other company) in the car rental building suggests you know how bad these queues are and should have warned users in advance of purchase. "
" My complaint is not about the counter staff per se but about the 1 hour wait in a queue before being served while every other rental hire company counter in the building was empty. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 09 October 2019
" Helpful staff "
" Very easy to book. Collection process quick. Drop off after hours simple. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IRIS - 01 October 2019
" I made a mistake and spoke to 3 different people about it and ot nowhere. I am not happy with my experience "
" I mistakenly booked nights instead of 2. The girl on the counter said it was not likely I would get the 3rd night back and I havent. I rang customer services an she was very unhelpful. The return office said I should get it back but not so. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 10 September 2019
" I booked when there was a sale on and got a good deal "
" booking process is very straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 07 September 2019
" Would use again "
" Free car upgrade was excellent. personnel were pleasant and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by DAVID - 24 August 2019
" Excellent throughout "
" Efficient and good value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PATRICK JOSEPH - 22 August 2019
" Hassle free. "
" Excellent service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PAUL - 21 August 2019
" Booking with Auto Europe is always quick, easy and always provides me with the best value car hire options. Making any amendments can be mostly done online and when I have had to call Customer Services the staff have always been extremely helpful & professional in resolving my queries. "
" The hire car was not available when I landed as no cars where available. We had to wait 2hrs for cars to come back in and be cleaned before we could commence our onwards journey. No attempt was made to offer us an upgrade (at no cost) to a car they did have available nor was any discount offered for the delay encountered or the period we were unable to hire the car. The girl on the desk was as helpful as she could be in the situation given it wasn't her fault. Overall a very poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PAUL - 20 August 2019
" Overall fine but would have expected a cleaner car. "
" Easy Collection and drop off. Outside of car was dirty as the car wash was broken with a note in the car advising of this however the note also went onto day the interior of the car had been cleaned which it was quite tidy until I opened the armrest and there was sweet wrappers and a half full open can of an energy drink inside which I clearly wasn't expecting in a car that had been cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LIVERPOOL, GB - Reviewed by DARIUS - 12 August 2019
" Interface easy and comfortable, prices reasonable "
" The service staff was very helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 08 August 2019
" Excellent service "
" Very customer friendly and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 06 August 2019
" Great car, fast easy checkout and drop off. "
" Excellent : took advantage of a reduced rate on an upgrade to a Cabriolet on the day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by INGRID - 07 July 2019
" See above "
" mg3 is a horrible car! I did low mileage but I had to crawl out of it. Had to turn ac off to put more power to the engine..dog of a car! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by ANNA-JANE - 29 June 2019
" A smooth and great service. Maybe, someone could run through the basics of the car first though. I wasn't familiar with the clutch key system. "
" A very smooth service. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by THOMAS - 17 May 2019
" see above "
" it was a good experience but I was on an early flight so the car I booked wasn't available early but the staff were very good and got me a replacement The first time for pick up on web site was 10am it would be better to include earlier times "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by COLM - 13 May 2019
" Same as above "
" Still not 100% sure what i paid but that is with all car rental places. Extras, addons, payment beforehand, car seats, excess, credit card authorizations.... it can become very confusing and even the bill at the end is just crammed full of figure, possible charges and variations.... it just makes it very difficult to work out. And i'm a programmer and decent at maths :) Other than that, the car was lovely, counter staff on collection were very nice and the pick up and drop off was quick and painless. Thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by FIDELMA - 05 May 2019
" It made renting a car a hassle free experience "
" Made renting a car very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CONOR - 20 April 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARTYN - 27 February 2019
" Great "
" Great experience couldn't fault them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 11 January 2019
" Great from start to finish "
" Very happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SEAN - 21 December 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by RAY - 18 November 2018
" Car drop off as received. Still await my credit card to be refunded. I signed a sheet to say the vechicle was returned prefect, but wasn't allowed to take a copy. I'm starting to worry that I'll be told there's something wrong "
" Car drop off as received. Still await my credit card to be refunded. I signed a sheet to say the vechicle was returned prefect, but wasn't allowed to take a copy. I'm starting to worry that I'll be told there's something wrong "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SARAH - 02 November 2018
" Hassle free "
" Dean was very helpful n a perfect gentleman fed scores a 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RORY - 17 October 2018
" Good experience "
" Nice staff, upgraded me which was good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by THOMAS - 07 October 2018
" Very satisfied with Autoeurope, I will not be using Europcar again! "
" Very unhappy, I was forced to pay additional costs to upgrade to the next model of car because my reserved car was sold out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DORU-EDUARD - 28 September 2018
" Great experience. Would rent witb auto europe again "
" Very helpful at the desk when i arrived. The car i was given served my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ENDA - 25 September 2018
" Staff are always helpful & pleasant...! "
" I've used Europcar before & I'm satisfied with their service.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 16 September 2018
" Awful. Having had some good experience in the past I simply cannot believe Auto Europe can get away with what they have done to me. My business will not be using the service again. "
" COmplaint ongoing. I received no rental car and have been refused a refund. Looking at taking legal action given silence from complaints. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by RICHARD - 14 September 2018
" Overall very positive "
" It's a very long walk from the drop off to the departure area "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by FRED - 29 August 2018
" Most Efficient company "
" Quick process if you are a repeat customer "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 24 August 2018
" Amazing staff, beautiful car - comfort and cleanliness with all mod cons. Drop of swift and without issue. "
" Had a fantastic experience with Europcar. Staff on pick up were amazing and accommodating. I look forward to using your services again in the future! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENIS - 15 August 2018
" See above "
" I felt the price was very high for a three day rental - but perhaps due to relatively late booking, so to ignore that I was still very unappy with the service. The pick up was appallingly slow - one person at desk but even allowing for this there were only two customers ahead of me and it took over half an hour, perhaps 3/4 hour - the guys in front were on the phone and I have no idea what was going on - and the second person was also slow. The woman at the desk was not particular friendly and not at all apologetic about the delay, whoch might have helped. I know that the works to the road and car parking at city airport were not the fault of europecar - but it took ages to find the car in the car park because no numbering system was in place - we hadn't been told the colour of the car - and we were not advised about the diversions which were particulary tricky when trying to return the car - teh person at the desk might have explained that knowing we would be back witht he car in 2.5 days "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 14 August 2018
" As i said all posotive "
" Extremely polite and helpfull counter person on when i picked up car unfortunitely i didnt get his name. Definitely would rent with europecar in future. It was a good experience for once. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HOLYHEAD, GB - Reviewed by THOMAS - 12 August 2018
" Generally good. I got the car I expected and the representative was attentive and friendly. "
" It would have been good to have a representative in Holyhead to receive the drop back of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JACQUELINE - 01 August 2018
" Fantastic "
" Fantastic service Would highly recommend them the staff was so helpful and polite. I definitely will be using you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by REAMONN - 13 June 2018
" 1 "
" 1 "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9