EUROPCAR MEXICO Car Rental Reviews

CANCUN, MX - Reviewed by ROBERT - 09 January 2024

" all good "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MICHAEL - 13 October 2018

" Hi, I didn't have the pin of my credit card to hand and was told by the staff at Europcar in an aggressive way that debit cards were not accepted, despite getting a message from my bank (afterwards) when the mobile network started working to ask whether I wanted to authorize a card payment which was then too late to rent the rental car. As a result I wasn't able to pick up the car in Cancun. I rang Auto Europe customer services and was told that there would be no refund, not even a partial one and that no refunds are given 48 hours before a booking. I am fairly certain the rental car did not just sit there in the garage and was not rented to anyone during the time that we had planned to rent the car. "

" Hi, I didn't have the pin of my credit card to hand and was told by the staff at Europcar in an aggressive way that debit cards were not accepted, despite getting a message from my bank (afterwards) when the mobile network started working to ask whether I wanted to authorize a card payment which was then too late to rent the rental car. As a result I wasn't able to pick up the car in Cancun. I rang Auto Europe customer services and was told that there would be no refund, not even a partial one and that no refunds are given 48 hours before a booking. I am fairly certain the rental car did not just sit there in the garage and was not rented to anyone during the time that we had planned to rent the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by ENDA - 22 April 2018

" Efficient process "

" Hassle free service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by GEORGE - 24 April 2017

" Car was of very poor quality. Old and very high mileage. "