EUROPCAR GERMANY Car Rental Reviews

ETTLINGEN, DE - Reviewed by ROSS - 02 August 2025

" Always use to hire cars "

" Guy at the pick up desk was very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MAURICE - 20 February 2025

" There was minimal - and incorrect - information on how to recharge the electric car. Was told to download enBW mobility+ app to connect with electricity company chargers. This cannot be downloaded onto a non German phone. A lot of stress caused by this major service fail. Eventually resolved by the very helpful Hanna in Stuttgart airport office and staff at Europcar Mannheim Kaefertel. Full marks to them for helping - 0 marks for the staff at the airport who didnt know their job. "

" There was minimal - and incorrect - information on how to recharge the electric car. Was told to download enBW mobility+ app to connect with electricity company chargers. This cannot be downloaded onto a non German phone. A lot of stress caused by this major service fail. Eventually resolved by the very helpful Hanna in Stuttgart airport office and staff at Europcar Mannheim Kaefertel. Full marks to them for helping - 0 marks for the staff at the airport who didnt know their job. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by VICTOR - 14 October 2024

" Money were deducted. Got a letter that for "some" reasons you can not rent a vehicle to me. So I rented with another company, and spend money there. Took a week to get money from you "

" Money were deducted. Got a letter that for "some" reasons you can not rent a vehicle to me. So I rented with another company, and spend money there. Took a week to get money from you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAHN, DE - Reviewed by JOHN - 23 January 2024

" Have used Auto Europe before and plan to do so again. "

" Easy car hire experience as usual. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by DIARMUID - 13 December 2023

" I was given the wrong car. I was told there were replacement cars, even I got there, there weren't. I was told I would have to drive 1 hour to somewhere completely different to get another car. When I got there, there were no automatic cars, which I'd ordered and paid for. You need to refund me this full amount. At no point did AutoEurope provide me any of the service that I paid for. "

" Please see open requests for assistance that I sent to AutoEurope which eventually were completely ignored. You need to provide me with a full refund to compensate for the fact that my trip was completely ruined. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAHN, DE - Reviewed by HUGH - 03 December 2023

" quick and efficient "

" efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by BERND - 21 September 2023

" Top all went smooth thank you "

" All went well no complaints thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KILLIAN - 25 July 2023

" The Auto Europe request form clearly stated that we would be driving in Austria and Italy (as I had specified). We then received the 'Confirmed Reservation' and a travel voucher. Looking back at this document I see that it states 'Travel to Austria' under the heading of comments. However, I presumed that the original information that I had provided was still part of the booking. When I was asked at the Europcar counter which countries we would be travelling to I said Austria and Italy. I was then told that I could not take a premium car (as booked) to Italy. As a result we ended up with a car that we would not have chosen and it was an unpleasant and stressful experience. Something happened between our booking and the confirmation by Europcar or AutoEurope that resulted in the information about Italy being removed/ignored. I don't know were the blame for that lies. The result was an unpleasant experience at pick up and ending up with the wrong car group. This is something that needs to be sorted out between Auto Europe and Europcar. "

" We were unable to get a car in the group we had booked due to a restriction regarding travelling to Italy. This led to a stressful and unpleasant situation at the pick up point "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

HAHN, DE - Reviewed by FIONA - 17 July 2023

" Friendly helpful staff and good service "

" Easy to collect and drop back car. Lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by REFAAT - 01 July 2023

" i return the car after rental and was told all ok after taken out full insurance now been charged €215.01 to my card without my consent or any explanation what is the charge for ??? "

" i return the car after rental and was told all ok after taken out full insurance now been charged €215.01 to my card without my consent or any explanation what is the charge for ??? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by CAROLANNE - 13 June 2023

" Fine "

" Europcar were contacted 5 times about an issue with the car. The email on the website did not work. The app did not work. Eventually, I was given another email address and it took 2 days for that reply. 7 days in total to get a reply "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by ALAN - 01 June 2023

" thanks "

" Counter staff were efficient. Car collection and drop off guys were very friendly and helpful. 10 out of 10 for garage staff. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by THOMAS - 03 April 2023

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GUY - 31 March 2023

" I was unhappy that Europe Car didn't make the charges clear beforehand before booking! The car wasn't acceptable and waste my time. "

" Very unhappy with the problems the vehicle game me and the excessive fees for incurred for driving into Austria from Germany! I only did less than 600kms over the 6 days but they still charged. Worse still, I had to keep stopping on the journey there and back because the car kept instructing me to stop and check the oil. I had to wait around for this to go off. I asked a garage on the way to my destination and they said they didn't see anything wrong. When I returned the vehicle they said it was a faulty sensor. I think it was already in the system. What a waste of my time! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

HAHN, DE - Reviewed by BERND - 10 March 2023

" All went well very happy and good price "

" Very happy with everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CAOIMHIN - 21 February 2023

" Great value for a premium car. "

" Counter was very busy for pickup could have done with more staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BOGDAN - 01 February 2023

" same as above "

" Flight Was Canceled , on January 26th LH1669 flight number, Cluj-Napoca- Munich I was Unable to pick up the car. Money were lost "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEIRDRE - 10 August 2022

" Overall, a very smooth experience "

" Very efficient and friendly lady at the counter at Munich airport, a pleasure to deal with! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ADRIAN - 14 July 2022

" Delighted with service as it was the first time I used it "

" Everything worked great. Staff were great to deal with "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MOHAMAD ALI - 08 July 2022

" I ordered Mercedes online when I arrived they gave me Volkswagen and the car was dirty. "

" I ordered Mercedes online when I arrived they gave me Volkswagen and the car was dirty. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TUEBINGEN, DE - Reviewed by KIERAN - 04 July 2022

" Exact car that was booked, lots of extras, lane assist etc. "

" I look forward to using again when prices have returned to normal. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by THOMAS - 08 March 2022

" See above "

" The counter staff where very efficient. The car would not start on Thursday 3rd March. I contacted Europcar and they said they would send someone to look at it. Despite hanging around my hotel no one showed up. Later that day the car started. On Friday March 4th at 8.30am the car started and I travelled up to the ski slope car park. At 11am I returned to the car to travel to a different slope but the car would not start. I contacted Europcar and explained the situation. I was asked to stay with the car to wait on assistance. A mechanic arrived at 14.30. He was unable to start the car. He went away and returned with additional cables to try and start the car but was unsuccessful. He spoke to Europcar and explained the situation and informed Europcar that we were leaving the hotel at 6am on Sat 5th March to return to the Munich Airport. I was advised that I would either get a replacement car or a taxi would bring us to the airport. I eventually got a call to say that a taxi would pick us up at 6am on Sat 5th March. I received a call yesterday asking me what the problem was with the car to which I answered it would not start. I have not heard from Europcar with regard to any compensation for the inconvenience caused by this problem. I missed out on 2 days skiing out of a possible 6 because of the problem with the car. I would at least expect to receive a call from Europcar that can speak reasonable English to discuss this situation. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KATHLEEN - 08 March 2022

" The whole process was very efficient. "

" They were quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by CAOIMHIN - 02 March 2022

" Premium car for little more than compact money, total bargain when booked about 6 weeks out. "

" Thought it was the bargain of the year to be honest. The drop off proceedure is a bit chaotic as all companies are jumbled together and you just leave the keys in the car and go without interacting with any representative from the actual rental company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 02 March 2022

" Good apart from the additional charges, which I never agreed to. "

" I booked this car through AutoEurope and agreed a price of €480.32, including Sat Nav, plus €17.85 for cross border travel. At the desk I agreed to pay an insurance excess of €23 to cover a potential excess of €1,150 for the 5 days. I was shocked to receive aninvoice, detailing excess charges of €103.77 (€24.99 + €78.78) and a further Premium Station Surcharge of €122.70. I don't even know what a Premium Station Surcharge is and I certainly never agreed to it. This is an overcharge of €94 and I would appreciate the return of this amount. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DONAL - 07 December 2021

" International travel is stressful enough in these covid times without having to contend with sharks at a car hire desk. "

" Original internet booking was fine, but due to time pressure did not purchase 'excess' insurance, (69 euros) online with the intention of perhaps purchasing at the desk. The person at the desk confused the issue enough to SCREW me out of 266.76 euros for the same insurance. When I apply to my company Siemens for expenses for car hire I expect they will be reluctant to pay this extra extortionate amount because of a fear of putting a scratch on the car. If asked I will actively discourage colleagues from using your company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

DUSSELDORF, DE - Reviewed by REGINA - 25 August 2021

" Everything was very positive apart from the fact that vehicle was overdue a service "

" All very positive apart from the fact that car was overdue a service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MEMMINGEN, DE - Reviewed by DANIEL - 11 February 2020

" Excellent service and value for money for the 8 seater we rented. "

" All good and excellent staff at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 06 January 2020

" Just hope Europcar don't send bill for somebody else's damage "

" ALL VERY GOOD EXCEPT AT DROP OFF. NO STAFF TO CHECK OR GIVE FEEDBACK. ALTHOUGH NO MARK/SCRATCH ON CAR AT RETURN ONE CANNOT TRUST CAR HIRE COMPANIES "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by SANDRA - 13 November 2019

" I would recommend both autoeurope and europcar for efficient and easy car hire. "

" Easy car pick-up and drop-off. Very efficient and professional staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GUDRUN - 05 November 2019

" Can't complain...... Yet. But a few months ago I got a damage report, 4 month after renting the car. I just hope that this won't happen again.... "

" All in all a good experience. The only negative point: there was nobody at the drop off when I brought the car back "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TIMOTHY - 19 September 2019

" Ok "

" When I picked up the Alhambra on the 9th September I had difficulties understanding car operation and Europcar staff were patient and very helpful.The car was a joy to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CON - 18 August 2019

" cc "

" xx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HAHN, DE - Reviewed by JOSEPH - 22 July 2019

" Seamless booking and pick up from Europcar. Will book this way again. Good prices. "

" Very friendly and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by NIALL - 11 July 2019

" no issues with Auto europe "

" 1. Firstly it took almost 2 hours to collect the car once our flight had landed. We had to sit and wait with many others whilst over a hundred customers were dealt with. This took 2 hours off our holiday. Europcar simply did not have enough staff attending on clients. 2. Luckily we were advised by a friend to take photos of the car before the rental which we did. I noticed a small mark in the rear bumper prior to the rental and photographed this extensively. As we were now over two hours later than expected i did not report the mark to Europcar as it would have taken even longer however i do have the photos which are dated and time stamped. Upon drop off the Europcar agent noted the damage and stated 'it is not on our system' and essentially put the blame on me. I have emailed Europcar with the prior to rental photos and copied your company in that email also. Quite clearly Europcar are either not checking their vehicles prior to rental or are aware of such damage but do not record it sufficiently. This is disgraceful conduct. I will not be renting a car from Europcar again as a result. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by LIAM - 20 February 2019

" Disappointed with unexplained charged. Also europe car not clear about waiver even though had purchased extra cover with auto Europe "

" Charged €18.51 to my card without explanation. Disputing the charge "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DENIS PIO - 02 October 2018

" We queued for 3 hours to pick up our vehicle. No one seemed to know what was going on and no information was given about wait times or the reasons. Very disappointing. "

" We queued for 3 hours to pick up our vehicle. No one seemed to know what was going on and no information was given about wait times or the reasons. Very disappointing. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MARCELO - 15 October 2012

" The website is very efficiente and easy to use. Everithing was all right. Thank you! "

" Every contact with people of Auto Europe was very pleasant and they answered all of our doubts. Thank you very much! "

BERLIN, DE - Reviewed by AIDAN - 05 September 2012

" Overall a very pleasant experience. "

MUNICH, DE - Reviewed by TREVOR - 01 September 2012

" I was unable to leave the car back with a full tank of petrol. This was due to there being no filling stations within about 30/40km from airport. The filling station at the airport is very poorly marked and I was unable to brake in time. To impose a fee is harsh in these circumstances. The tank was almost 3/4 full and i will feel very agrieved if I am penalised for this. notwithstanding this I will definltely use Europcar again without hesitation. "

" very very helpful as I forgot my voucher. This did not pose a problem to the staff in Munich who went out of their way to help. See comments above under autoeurope "

MUNICH, DE - Reviewed by DEIRDRE - 19 August 2012

" Very effecient service, very helpful and friendly staff. Thank you. "

BERLIN, DE - Reviewed by SHAUN - 15 July 2012

" Service was excellent, car provided was good and I will most certainly use Auto Europe again "

BERLIN, DE - Reviewed by SEAN - 05 July 2012

FRANKFURT, DE - Reviewed by ETHNA - 02 July 2012

" should be clearer instructions about where and how the car is returned. "