EUROPCAR AUSTRALIA Car Rental Reviews

MELBOURNE, AU - Reviewed by DM - 24 May 2025

" This episode was completely unsatisfactory. I suspect that the issue with Europcar related to late payment of a toll fee which I paid last month. The issue is that Europcar blocked the rental without any notification and prior notice. Auto Europe should have been aware that the Europcar rental was blocked and should havev notified me of this issue. As a result I was stranded at the Europcar desk with no alternative but to book with another car rental company. I am seeking a full refund of the money paid or I will have to proceed further. "

" When I arrived in Melbourne, I could not rent a car as I was informed by the Europcar staff that the booking had been blocked. The staff were not willing to help and as I was in Melbourne, I could not call the UK office. Overall this was a major disappointment. I had to book a new car rental with another company. I have raised the matter with Auto Europe (LIS) John Montoya, Reservations Team, Auto Europe but I have not had an update since Wednesday 14th. 4303144 Re: Issue with rental - Europcar blocked car rental in Melbourne this afternoon without any prior notice. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SYDNEY, AU - Reviewed by MARTIN - 29 April 2025

" The car was critical to our holiday plans and as such, I was somewhat apprehensive, however everything went great: . Staff were tops and the car was exactly as ordered and well presented. I couldn't have wished for better.!! "

" Absolutely no issue. Staff were friendly, professional and did everything to make my car hire experience as easy as possible. While extra cover and extras was outlined, there was no pressure to choose. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ANTHONY - 10 May 2022

" Easy booking. Good rate. Very pleased! "

" Efficient and friendly staff both on pick up and drop off. Lovely car. Wish I could have kept it! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANBERRA, AU - Reviewed by ALAN - 25 December 2019

" Absolutely satisfied "

" very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BERNARD - 21 August 2018

" See 3. above. "

" The whole process worked smoothly and without delay, so thanks for that, BF. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DARWIN, AU - Reviewed by EMMET - 02 February 2018

" Offer more cars with Unlimited Milage at a reasonable price. It's almost impossible to go anywhere in the Top End on a 100km a day limit. Ridiculous! It was only through AutoEurope that I managed to secure a car that had it but it cost an absolute fortune. "

BRISBANE, AU - Reviewed by MARIOS - 30 November 2017

" THEY HAVE CHARGED US AN EXTRA DAY OF RENTAL AND WE ARE IN A DISPUTE WITH THEM. NOT SATISFIED BY THEM IN THIS RESPECT "

SYDNEY, AU - Reviewed by HENRY - 03 November 2017

CANBERRA, AU - Reviewed by WALTER - 23 September 2017

HOBART, AU - Reviewed by MARY - 01 March 2017

" No issues whatsoever. "

" This experience was significantly better than our first rental, a week previous in Melbourne city. Being a VERY regular customer of both AutoEurope and Europcar, we were very disappointed not to be able to add a 2nd driver (as she had a scanned copy of her licence). I understand the explanation on the company's side but being such a regular customer the Melbourne office were less than impressive in how they dealt with us. Although there was a delay due to computer issue in Hobart (not their fault, but that of the French HO) the lady dealing with us was a delight. What a contrast! "

CAIRNS, AU - Reviewed by KEITH - 19 May 2016

" The staff in the Cairns office were so helpful especially Elizabeth Anne a big thanks to her. "

SYDNEY, AU - Reviewed by DENIS - 26 February 2016

" Not enough info about payments and taxes "

" 1. Car was not clean 2. No panel for trunk zone: my luggage was seen from street all time 3. No any explanation about additional payments at the end 4. Team who receive car was not professional 5. Final bill - not enough info about charges "

SYDNEY, AU - Reviewed by JENNIFER - 22 September 2015

SYDNEY, AU - Reviewed by JAMES - 04 September 2012

" excellent service, no complications, very straight forward. "

" good location,no fuss,no problems. "