Auto Europe
- North America
- Central America
ENTERPRISE UK CUSTOMER REVIEWS
- 9.1
- 9.6
- 9.5
- 9.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE GREAT BRITAIN Car Rental Reviews
Average Rating for Enterprise :
MANCHESTER, GB - Reviewed by RICARDO - 16 August 2025
" Auto Europe has great deals and always easy to book. "
" Car needed a service (oil change) and light was on the entire rental. But drove well otherwise, staff was friendly and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by IRENE - 23 April 2025
" Very timely and professionally handled. "
" Very timely and professionally handled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DANNY - 23 January 2025
" always book through Auto Europe for best prices "
" from desk to drop off everything was so smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAY - 15 January 2025
" Delighted I went with Auto Europe and Enterprise...,have hired alot of cars in multiple countries over the years and this was the most efficient and friendliest experiences to date, will use again for the next trip "
" Great support from Jav at the Enterprise office in Paddington...very efficient and friendly , the return process at a different location ( Stanstead Airport) was very convenient and also very smooth process and very friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by TONY - 18 December 2024
" Great service "
" Enterprise are lays the best. No hassle, no fake damage, no messing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PAUL - 30 June 2024
" Excellent, will use again. "
" Very friendly staff at Glasgow airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBIN - 06 June 2024
" Apart from the car collection not being at the passenger terminal, all was good. Waiting for the bus to the car-hire location added an hour to our journey, which made us late for our appointment. "
" Apart from the fact that the depot is a long way from the passenger terminal and requires an infrequent bus, the experience was good. I understood the booking of "At Airport" to mean in the passenger terminal, not some other location. Bristol airport is a nightmare. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by GRAHAM - 05 April 2024
" See above "
" Keep them on your hire list good price &good clean cars staff excellent Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by IAN - 03 January 2024
" . "
" Very smooth and efficient process both at pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by RICHARD - 21 December 2023
" Very efficient and hassle free "
" Fantastic service from Roshi & Sam "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOYCE - 17 August 2023
" Very prompt response when I sought a quote and very helpful when I telephoned to seek clarification about using a debit card and for directions from the terminal building. "
" Your staff Alen and David were friendly, courteous, and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LEO - 08 June 2023
" First class service from Enterprise "
" Excellent personal service and demonstration of vehicle controls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by TONY - 29 November 2022
" Car hire companies do not fill out damage report sheets correctly. "
" Europecar in Aberdeen are on commission for damages 10% ( guy in hertz told me that) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 08 August 2022
" Efficient car return ptrocedure. "
" Good checkin experience. James was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR - 13 April 2022
" Rty satisfied "
" Very helpful staff Directions to depot slightly difficult "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 09 March 2022
" I was very pleased with the service from Javid at the Stansted car rental village. Very friendly, very efficient, great to deal with. "
" I dealt with Javid and he provided a very efficient and friendly service. He processed the transaction quickly and I was on the road quicker than I anticipated. The return was also very efficient, Javid again was very friendly and I was very happy with his excellent service. I would use this service again without question. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ELSPETH - 15 September 2021
" Satisfied with the service "
" Satisfied with the service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by DENIS CRAIG - 08 September 2021
" Hassle free "
" Very good pickup and drop off. Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BRIAN - 15 May 2021
" Always easy to use and good deals "
" Very friendly staff, very efficient, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARC - 23 September 2020
" We used Skyscanner to book the car hire and chose economy car with 4 doors) . When we got to the Enterprise Counter werealised AutoEurope had given us a voucher for a 2 door. No problems with this as it suggested a Vauxhall Corsa or similar. Enterprise agent gave us was a Fiat 500. There is nothing similar between a Fiat 500 and a Vauxhall Corsa. Nor is there anything similar between 4 door and 2 door. Not very happy overall. "
" Fine. There was nobody at the counter which was great. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JANE - 24 March 2020
" It would have been nice to get a lower price but overall I was happy with the service "
" All of the staff at enterprise were excellent - very friendly and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JARLATH - 26 February 2020
" Very good no hassle, will return "
" Great service,no hassle. Will b back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 20 February 2020
" Smooth and efficient booking process "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CLAIRE - 19 February 2020
" Perfect "
" Everything was absolutely spot on from booking to returning car. And again we had an upgrade which was a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARY-LYNN - 29 January 2020
" Often use Autoeurope as I find competitive prices and an easy to use website. "
" Very efficient and friendly pick up and drop off experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 30 December 2019
" Thank you "
" It was all very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 11 December 2019
" X "
" Love how my details are saved to the system cutting down the wait time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LIAM - 07 December 2019
" Very satisfied "
" This experience was very good. Mainly due to the efficient staff at the desk at pick-up and return. Might be useful to have the return location set up in the GPS, for those not familiar with the city. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PADRAIG - 28 November 2019
" Good value, easy to deal with and everything was very clear which made the whole experience easier. "
" Everything was just right. Very friendly staff, no waiting when collecting or leaving back, nice car. It was all stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MICHAEL - 02 November 2019
" despite the fact that I had to pay an excess on the insurance, the staff very helpful and understanding "
" excellent service from the staff at Glasgow Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 28 October 2019
" For me, Auto Europe offers the best value in car rental. I travel quite a bit, rent cars on other countries about six times per year, and experience brings me back to Auto Europe each time. "
" A very pleasant experience. Friendly and courteous staff, smooth and efficient pick up and drop off, a nice clean car, great value. and above all, no hard sell on insurance and other extras. Thumbs up Enterprise from this happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALICE - 23 October 2019
" I usually use auto europe "
" No negative experience, thank you, unlike my last hire from Budget / Avis, or a previous one from Easi-rent, none of whom I will use again! I only put 8 because I don't generally recommend things to people, unless they ask! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ARTUR - 16 October 2019
" Nice and profesional Staff very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JANINE - 09 October 2019
" Always book our hire cars through Auto Europe, great service and great value. "
" The whole experience was great. The car was perfect, cost was great and the return experience with Arun was realy good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CLAIRE - 12 September 2019
" Very happy with whole rental experience "
" Efficient friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RAYMOND - 29 August 2019
" Car was very disappointing "
" Everything was great but car was dissappointing. One of the worst cars I have driven. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by PAUL - 28 August 2019
" The car hire is close to arrivals and is easy to access for both collections and return "
" Whole process was quick and efficient, staff very pleasant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PATRICIA - 21 August 2019
" Very easy to deal with and helpful. Car was perfect. Dropping off was simple too. Would deff recommend. "
" very smooth and easy to complete car hire after a tiring long journey to get to car pick up. Staff very helpful and friendly. All in all a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CLAIRE - 21 August 2019
" Easy pickup and drop off "
" Very helpful polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 14 August 2019
" Excellent. "
" Friendly and very efficient staff. A pleasure in hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GERARD - 12 July 2019
" We're very impressed with Auto Europe. It gave us a clear picture of our car hire options for our holiday and allowed us to book in confidence knowing the full terms of the hire agreement. Thank you Auto Europe from the Basquille family. We'll be back ! "
" Efficient service, friendly staff who didn't pressurise to purchase unwanted extras, modern clean car. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CLAIRE - 06 March 2019
" Up grade offered was very expensive about 20 pounds a day.As vas their insurance .Just as well I needed neither service.good service all round though I would recommend "
" Upgrades and insurance prohibitively expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOSEPH - 11 February 2019
" No option on web site to take out full insurance "
" £200/deposit taken from account when car was picked up. This is normally a lean/hold on the account which is the normal process. This resulted in €9 additional cost as result of exchange rates. Circa 10% of rental cost. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - 06 February 2019
" My experience was excellent. "
" I was very happy with Enterprise and will book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EMMET - 30 January 2019
" All very easy, no delays and very efficient "
" Free upgrade and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 25 January 2019
" Easy! Easy to use, easy to choose, and I got what I paid for. "
" A smooth and painless experience. Friendly staff, nice vehicle, efficient pick up and drop off, reasonable price - and THEY DIDN'T HASSLE ME TO BUY EXTRA INSURANCE! I have rented from many car hire companies, and this is a first for me! All in all this was probably my best ever rental experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KATE - 08 January 2019
" See above. "
" Staff were extremely helpful (Edinburgh Waverley). Only complaint is value for money and fact that the outside of the car was dusty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NOTTINGHAM, GB - Reviewed by NICOLA - 05 January 2019
" Excellent "
" I will only use enterprise from now on . Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 19 December 2018
" Hassle free to collect and return car. Very helpful and friendly staff who did their best to make the process as smooth and as easy as possible. "
" very helpful and friendly staff. Easy to collect car and easy access to motorway at Stanstead. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOMINIC - 18 December 2018
" Very pleasant experience. "
" The staff member I was dealing with was very friendly and clearly explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JENNIFER - 02 December 2018
" Further to the above I have emailed Enterprise yesterday and have had no response "
" Hi I booked a medium sized car such as a Ford Focus and was given a Ford Fiesta. I also paid upfront on booking and a Deposit of 200 GBP was also given but that has yet not been refunded. Please advise "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by BRENDA - 27 November 2018
" Was charged 4 pounds after I returned the vehicle and no one was able to explain what the charge was for. It was passed of with no explanation, and I wasn't happy with that. "
" Not happy with unknown charge "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JANE - 22 November 2018
" Xx "
" I really like the staff, they've been trained in customer care! Low amount blocked from card unlike other providers. Plus minimal damage does not count which makes the rental stress-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 16 November 2018
" Using Auto Europe is a perfect experience as always, thanks. "
" Everything was as expected from a large brand such as Enterprise. Only issue is that the interior of the windscreen looked like it hadn't been cleaned since it left the factory. Very dangerous when driving in sunlight as viewing is impaired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by JAMES - 06 November 2018
" an excellant experience "
" Your agent I returned car to was so very helpful and pleasant a credit to company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NEIL - 05 November 2018
" AutoEurope have not refunded my money yet "
" Booked car via AutoEurope and the car was not ready and I was informed that there would be a 4 hour delay. This was not acceptable and the rental was cancelled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by BRIDGET - 27 October 2018
" ... "
" Amy lovely and very helpful. On..ly slight problem.needed 7 seats but parcel shelf still in car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by STEPHEN - 24 October 2018
" Staff were friendly, Received a free upgrade ,no pressure to take out extra insurance. In and out quickly, explained a few features of the car, drop off swift, friendly check in staff member. Very pleased "
" Staff were friendly, Received a free upgrade ,no pressure to take out extra insurance. In and out quickly, explained a few features of the car, drop off swift, friendly check in staff member. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 24 October 2018
" Efficient,good value for money. "
" Got a choice of cars which was a nice surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LEONARD - 18 September 2018
" Overall a positive experience but please make your invoicing less confusing. Thanks "
" Your invoicing; including deposit, excess waiver and reconciliation at the end was confusing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 09 September 2018
" The cost of vehicle hire was the deciding factor in my decision to se Auto Europe. The low scores I have given for my overall experience and drop off are because I was unable to choose my drop off point. Southampton airport was chosen by the website and I was unable to change it to my preferred drop off point elsewhere in Southampton. Consequently I had to do a bit of extra work by contacting Enterprise Gatwick to change the drop off point to one of their other Southampton depots since I had no need to go to the airport on the final day of the hire period. "
" I was reasonably happy with the way in which Enterprise dealt with my car hire apart from some confusion about where I wanted to drop the car off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EAMONN - 05 September 2018
" Happy with staff and getting the car and dropping it off. Not happy seeing an additional charge of 77 euro over and above from the initial price. No idea what this was for. The fuel tank was just below half full so this amount represents over one third of the price I was quoted. "
" Happy with staff and getting the car and dropping it off. Not happy seeing an additional charge of 77 euro over and above from the initial price. No idea what this was for. The fuel tank was just below half full so this amount represents over one third of the price I was quoted. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHAEL - 20 August 2018
" My deposit was not paid back in full. There were no issues with the condition of the car...presumably it may have something to do with the exchange rate which frankly is not my problem. I expect a refund in full. "
" Enterprises.took a deposit of €227.97 but only refunded me €218.52. I would like to lodge a claim get a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by SARAH - 20 August 2018
" I had originally booked with a different rental company and wanted to switch to Enterprise. The cancellation process with Auto Europe was very straightforward and simple and refund was issued straight away. Rebooking with Enterprise through Auto Europe was quick and easy. "
" Staff were extremely friendly and helpful. They we're very efficient at pick up and drop off. All in all a very pleasant customer experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 24 July 2018
" satisfied overall "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ANN - 24 July 2018
" no problems "
" very easy to deal with "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 20 July 2018
" Great service as always. Quick booking process, very transparent pricing. "
" There were no cars available in the class I booked so the representative upgraded me immediately. No additional waiting time or haggling etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by TOM - 04 July 2018
" Really fantastic experience would highly recommend Enterprise "
" Fantastic experience & very efficient & friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MORRIS - 27 June 2018
" Z "
" Brilliant staff in Heathrow airport! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MORGAN - 23 April 2018
" All good, no issues. "
" Very good service, friendly staff, car was new, overall experience very good. Many thanks MOT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by DEREK - 21 March 2018
" Great service and great rates "
" Well looked after by Lisa on arrival. Everything explained in detail and given a choice of car to suit me. Drop off was so simple and hassle free "
EDINBURGH, GB - Reviewed by EDEL - 01 March 2018
EAST MIDLANDS, GB - Reviewed by WILLIAM - 26 February 2018
LONDON, GB - Reviewed by ROBERT - 26 February 2018
BIRMINGHAM, GB - Reviewed by MICHAEL - 18 February 2018
" £200 charged to my card as a deposit when I picked up the card - ended up with a ?10 currency loss when it was credited back to me? Would appreciate an explanation / correction of the transaction. "
LONDON, GB - Reviewed by ANDREW - 05 February 2018
LUTON, GB - Reviewed by PASCAL - 05 January 2018
LONDON, GB - Reviewed by MARY - 01 January 2018
BRISTOL, GB - Reviewed by WILLIAM - 11 December 2017
SOUTHAMPTON, GB - Reviewed by GRAHAM - 10 December 2017
LUTON, GB - Reviewed by HELEN - 17 October 2017
" Excellent customer service from everyone we encountered at Luton airport. Doris and Natasha were particularly helpful in getting us on the road and organised late at night with a small baby. We would definitely look to use enterprise in the future for all our hire needs. "
BIRMINGHAM, GB - Reviewed by JULIE - 20 September 2017
LEEDS, GB - Reviewed by JOSHUA - 11 September 2017
" I was unable to rent due to failed check. The Enterprise Officer promised Auto Europe will refund. "
" The conditions were different from previous experience with my other rentals. They were provided after payment. I hope to do business with you in the future as I will be frequent to Leeds now. I hope to get this refund. Thank you. "
MANCHESTER, GB - Reviewed by TONY - 11 September 2017
BRISTOL, GB - Reviewed by MARY - 30 August 2017
" Very easy to book using AutoEurope. "
BRISTOL, GB - Reviewed by JOHN - 07 August 2017
" Excellent as always!! "
" The Enterprise staff at Bristol were so friendly, smiling and happy. They could not have done more to make the hire process easy and explained everything particularly about the damage inspection and the allowable minor scratches etc. It was a pleasant change from other rental companies. "
EAST MIDLANDS, GB - Reviewed by NEIL - 02 August 2017
LONDON, GB - Reviewed by CHERYL - 01 August 2017
LONDON, GB - Reviewed by NEIL - 10 May 2017
BIRMINGHAM, GB - Reviewed by BRIAN - 16 April 2017
" Great, easy to use service. The price was excellent. Very happy. I would use Auto Europe again and would absolutely recommend. Thank you. "
" Excellent, lovely team of people, we were looked after by Nyla and Sam, both lovely ladies who made the experience very positive and pleasant. The car was perfect, but really its the experience with the team that makes for a happy customer, which I am. Thank you very much. 5 stars! "
LEEDS, GB - Reviewed by AIDAN - 13 April 2017
BRISTOL, GB - Reviewed by DANIELA - 09 February 2017
" All went very smooth. Except to find the rental Office was difficult. I was never told by Auto europé that i could gave taken the AirPort bus to the Office. This Office is not where all the other car rental offices are. It is a long walk if u have heavy suitcases. "
" Enterprise was very friendly and fast. The car was very good. I found them efficient. Maybe I should have booked direct with them. They told me they would have given me clear instructions where there office was. But I usually always book with autoeurope because they are the cheapest and I have always been satisfied with them. "
GLASGOW, GB - Reviewed by TONY - 07 February 2017
" . Excellent "
" My overall view is one of satisfaction, but I was not happy with the built in sat NAV in the Hyundai i40. I can confirm that Enterprise agreed to refund the cost of the sat NAV which in my opinion was the correct thing to do. Their staff were very good. "
MANCHESTER, GB - Reviewed by SIMON - 03 January 2017
BRISTOL, GB - Reviewed by CONOR - 01 January 2017
LONDON, GB - Reviewed by DAVID - 30 December 2016
" Excellent service, staff very helpful "
GLASGOW, GB - Reviewed by KENNETH - 20 December 2016
" Excellent customer service. The chap at the desk and at pick up had a great manner about them. "
BIRMINGHAM, GB - Reviewed by NOEL - 20 December 2016
BRISTOL, GB - Reviewed by GREGORY - 10 December 2016
" easy to book, competitive prices. "
" Easy to book, very friendly and helpful staff at Enterprise Bristol, helped us with every detail. The Enterprise depot was clear and easy to get to from airport arrivals. Could not be better. Such a relief! "
LONDON, GB - Reviewed by CHINWE - 28 November 2016
LUTON, GB - Reviewed by GERARD - 22 November 2016
" Excellent customer service from Michael "
BRISTOL, GB - Reviewed by ROSEMARY - 22 November 2016
" Be very helpful to put in note to get the long term car park bus, on arrival at Bristol, to get to the office for Enterprise as we walked to incorrect office first and then had walk up to correct one. Not a very long walk but may have been if elderly or with children. "
" could not compliment the staff highly enough very friendly "
BIRMINGHAM, GB - Reviewed by NIKOLAY - 11 November 2016
" The car I've got was nearly new. Very happy with everything overall "
MANCHESTER, GB - Reviewed by CHRISTINA - 01 November 2016
LONDON, GB - Reviewed by RAYMOND - 28 October 2016
" Excellent service from your personnel at your depot at Stansted "
" Excellent staff. "
LONDON, GB - Reviewed by BRIAN - 24 October 2016
" Very easy to book, easy cancellation if needed and good pricing. "
" Great service from the Enterprise Team from transfer bus driver, to team at base. I would happily recommend them "
LUTON, GB - Reviewed by MARTIN - 24 October 2016
" Very efficient and value for money.. Thank you I'll certainly use your company again !!! "
" Excellent staff @ Luton Airport.. The young lady I dealt with was very professional as well as charming & Beautiful 😀 Helped in our trip to get off to a wonderful start & she was also there on our return.. Brilliant 👍 Martin H Ireland "
MANCHESTER, GB - Reviewed by TOM - 19 October 2016
" As usual, a good value car hire. "
" Very helpful, with good clean vehicles. "
CARDIFF, GB - Reviewed by GARETH - 05 October 2016
" As usual no problems. "
" No petrol in 1st car so had to wait for different one. Didn't explain the car would only start if the clutch was engaged. Initially not given a ticket to exit the car park, so had to return to the office to ask how to get out, I thought it could have been number recognition as there was a camera at the exit! Was then given the ticket, no apology for my delay! Car was fine. "
BIRMINGHAM, GB - Reviewed by JONATHAN - 02 October 2016
" You haven't replied to my email asking why the hire company did not refund all the deposit onto my credit card. There was an 11.02 euro shortfall "
GLASGOW, GB - Reviewed by KATALIN - 27 September 2016
" They are kind people and very good company "
" just perfect "
BIRMINGHAM, GB - Reviewed by AIFRIC - 11 September 2016
LONDON, GB - Reviewed by ROSS - 05 August 2016
" Easy to book. Good prices and a very good customer service that provides very prompt, clear and accurate responses. "
" Very attentive staff. "
LONDON, GB - Reviewed by LYNN - 04 July 2016
" Just seen credit card bill & have been charged twice. Once by you& once by enterprise. "
LONDON, GB - Reviewed by JAMES - 23 June 2016
LONDON, GB - Reviewed by THELMA - 12 May 2016
" Enterprise staff always really helpful and lovely to deal with "
BIRMINGHAM, GB - Reviewed by PHILIP - 05 May 2016
" Friendly staff, clean car, happy customer. "
LONDON, GB - Reviewed by DOMHNALL - 27 April 2016
MANCHESTER, GB - Reviewed by MIKHAIL - 22 April 2016
" Everything was great, the car was excellent, very modern, with the newest GPS system. The staff were very polite and friendly, and we found it very convenient that car return can be in a different location. We dropped our car at Edinburgh, where Norman checked our car professionally and gave us a lot of helpful advice. "
BRISTOL, GB - Reviewed by ARNE - 24 March 2016
" Smooth experience, good price, no problems. "
" Friendly, helpful and courteous staff at enterprise. Got my car quickly, was able to return it quickly. No problems at all. Happy all round. Would recommend them any time. :-) "
BIRMINGHAM, GB - Reviewed by ROBERT - 21 March 2016
" The charge relating to the car returning to a different location is excessive.The cost in our instance of £62.50 plus vat was higher than the actual cost of the car hire in the first instance.It is difficult to see why this is the case. "
LIVERPOOL, GB - Reviewed by ANN - 24 February 2016
LONDON, GB - Reviewed by MARK - 24 February 2016
" Prices are always extremely competitive and after three or four years of using Autoeurope, I have yet to be let down by the service. "
" Enterprise gave me the best customer service, by far, that I have received at Stansted's car rental village. "
LONDON, GB - Reviewed by CONOR - 06 February 2016
LONDON, GB - Reviewed by PAUL - 05 January 2016
BIRMINGHAM, GB - Reviewed by ALESSANDRO EMANUEL - 04 January 2016
LIVERPOOL, GB - Reviewed by JOHN - 10 December 2015
" Great price and trouble free booking. "
" Great service at Enterprise desk in Liverpool. No problems of any description. "
BIRMINGHAM, GB - Reviewed by QUENTIN - 08 November 2015
BIRMINGHAM, GB - Reviewed by PAUL - 08 November 2015
LUTON, GB - Reviewed by NIGEL - 02 November 2015
" Excellent value and no hidden extras. "
" Great service . Could not fault. "
MANCHESTER, GB - Reviewed by ANN MARIE - 12 October 2015
" Staff very friendly and no delays- have no complaints "
MANCHESTER, GB - Reviewed by PETER - 21 September 2015
LONDON, GB - Reviewed by LEWIS - 16 September 2015
" I reserved (3422391) a car with a pick up at Stansted Airport at 6pm on 12th Sept. On 10th Sept, I noticed on your website that the price had dropped. I tried to modify my reservation but was informed that it could not be modified online. I then tried to cancel the reservation but was told this could not be done online. I then requested cancellation via email at 17.06 on the 10th Sept i.e. 48 hours & 54 minutes before pick up. Based on your refund policy of 48 hours, I assumed that cancellation would be straightforward. However, I received an email on 11th Sept at 19.51 stating cancellation was not possible as the pick up was within 48 hours. It took a phone call to explain that I had requested to cancel outside of the 48 hour window. "
" All of the car rental companies have relocated to a 'Car Rental Village' at Stansted. Despite my reservation & voucher stating that the pick up was at the arrivals terminal, I instead had to get a shuttle bus to Enterprise. The signs for where the bus picked up passengers outside the terminal were non-existent. There were a few of us standing around trying to find the bus stop. Eventually the shuttle passed us and stopped at the end of the terminal. We rushed to catch it. Once at Enterprise, all was good with the service. However, in addition to the £1000 excess held on my credit card, I was also charged a £200 deposit. This deposit was not mentioned on my voucher. I was told it covered any motoring fines that might be incurred. "
LEEDS, GB - Reviewed by SHANE - 14 September 2015
BIRMINGHAM, GB - Reviewed by PEDRO - 31 August 2015
" The car we got was not similar to the we booked "
" We booked a Ford Ka or similar, the car we got was way smaller only fitting 4 people max., we had to do a very short drive and a Ka would had suffice, but we were forced to upgrade. A £200 deposit was taken from my account, even paying with a credit card. I haven't seen this in many years and I was surprise they are still doing it "
LONDON, GB - Reviewed by JOHN - 21 August 2015
BIRMINGHAM, GB - Reviewed by ANN - 18 August 2015
" Lovely staff, very easy to book and check in. "
" See above, nice and easy, no hassle and no surprises regarding cost, petrol ect. "
MANCHESTER, GB - Reviewed by BRIAN - 07 August 2015
" I travel a lot. When I need a rental car, I rely on Auto Europe to provide me good value. Importantly, when I have had issues with the rental companies, I have found that you have been very supportive. These are the two key reasons why I continue to use your service. "
" Good service. Great communication from ENTERPRISE at start and end of rental. One comment is that Manchester has no signs for car rental as you enter the airport. I've never seen that before, it makes it difficult to find the car rental returns. This is no fault of ENTERPRISE, as it is Manchester Airport that own that issue. "
LONDON, GB - Reviewed by JOHN - 24 July 2015
LONDON, GB - Reviewed by EAMONN - 23 July 2015
" Excellent customer service "
GLASGOW, GB - Reviewed by GERARD - 14 July 2015
GLASGOW, GB - Reviewed by SIOBHAN - 09 July 2015
BIRMINGHAM, GB - Reviewed by PAUL - 04 July 2015
" Good location, very helpful staff at reservations desk and car park office. "
LONDON, GB - Reviewed by PETER - 29 June 2015
" Always get best prices and no hassle at the desk when collecting the car. "
" Their customer service is excellent, together with AE best prices this is a great combination. "
BRISTOL, GB - Reviewed by HELEN - 25 June 2015
BIRMINGHAM, GB - Reviewed by FELIX - 22 June 2015
" The staff where very helpful and friendly from the desk inside the terminal to the staff at the collection point. The gentlemen at the car collection office was very helpful and professional "
" I got a five star treatment "
BIRMINGHAM, GB - Reviewed by CATHAL - 02 June 2015
" Staff at Birmingham very nice. A pleasure to deal with. "
BRISTOL, GB - Reviewed by PHILLIP - 01 June 2015
" the insurance excess of £1,150 is too high as standard. "
" the insurance excess of £1,150 is too high as standard. "
BIRMINGHAM, GB - Reviewed by MARTIN - 08 May 2015
BIRMINGHAM, GB - Reviewed by LIAM - 01 May 2015
" Good value quote and no issues with the booking. Emails giving directions were nice and clear. No hidden costs. Overall a very service. "
" Most satisfied I have been with a car rental company. There appears to be a company policy of accountability meaning each individual is keen to give you their name and best service possible. Jess was very friendly and professional when we collected the car at Birmingham airport. Also they upgraded our car and my Dad's car. When my Dad returned with an empty fuel tank they advised to fill elsewhere instead of charging a premium there. A faultless example of real customer service. Well done to all at enterprise. "
GLASGOW, GB - Reviewed by MICHAEL - 28 March 2015
" The car rental cost was very good value for money "
" All the staff were very friendly and attentive "
GLASGOW, GB - Reviewed by MICHAEL - 28 March 2015
" The car rental cost was very good value for money "
" All the staff were very friendly and attentive "
BIRMINGHAM, GB - Reviewed by DENIS CRAIG - 24 February 2015
" As I use Auto Europe quite a lot, did you ever think of a loyalty scheme for regular users? "
" The experience was trouble free from the initial booking -in with the happy and pleasant girl at the terminal to the bubbly personalities of Raj and Amy at pickup and drop off. As long as the rates are competitive I would have NO HESITATION in using Enterprise in the future or recommending them to friends!!!!!!! Thanks for the trouble free car hire. Regards, Denis Craig Mc Carthy Cork, Ireland "
LONDON, GB - Reviewed by ADAM - 04 February 2015
" Love the fact we can see who we are hiring with now. "
" Very friendly and fast, "
EAST MIDLANDS, GB - Reviewed by COLM - 01 February 2015
" The price you offered me (& delivered) was excellent value for money. I spent some time shopping around, and your website delivered a solution with which I was delighted. Thank you "
" Staff were pleasant & helpful, although quite rushed (at collection time). However, this was merely because they were busy. I would have been grateful if they had given more time to explaining the car - where all the controls were - particularly the petrol cap release button - which I could not find when re-fuelling. Also - there was no explanation about having to engage the clutch at ignition stages. This nearly caused a lot of trouble. The rush to get me away was annoying, however they did walk me to the car and did try quite hard, so in terms of service, they are certainly to be commended. I will be happy to hire from them again, and the reservations I had in advance (due to some adverse reviews) were completely unfounded. "
GLASGOW, GB - Reviewed by JANEY - 23 January 2015
" good, friendly and efficient service "
GLASGOW, GB - Reviewed by JANEY - 23 January 2015
" good, friendly and efficient service "
LONDON, GB - Reviewed by JOHN - 16 December 2014
" excellant service..efficant helpful staff.. "
" very helpful staff.will use again.. "
NEWCASTLE, GB - Reviewed by RUTH - 02 August 2014
" Fantastic "
" Fantastic "
SOUTHAMPTON, GB - Reviewed by ANDREW - 24 June 2014
" Very good web site. "
" Very helpful staff. "
GLASGOW, GB - Reviewed by MAURICE - 11 June 2014
" Very good value "
" Excellent customer service, very straightforward. "
EDINBURGH, GB - Reviewed by HARRY - 03 June 2014
" good price comparison "
" car size which I had booked not available. they tried to give me a smaller car which I refused to take. eventually got an upgrade but I felt they were trying it on with me. "
STANSTED, GB - Reviewed by RAY - 02 March 2014
" A positive experience for me. "
EAST MIDLANDS, GB - Reviewed by RICHARD - 03 January 2014
" top class, easy to book, very reasonable prices. 10 out of 10. "
" very good, efficient and friendly. Slight grievance, the extra charge for return of vehicle to different location,, other than that no problems. "
EAST MIDLANDS, GB - Reviewed by DAVID - 28 December 2013
" I was delighted with whole service. "
LEEDS, GB - Reviewed by CONOR - 23 December 2013
" good experience and no problems with rental, etc. Would use again. "
BIRMINGHAM, GB - Reviewed by PETER - 13 November 2013
" None, service good as always. "
" The Enterprise staff at Birmingham Airport were extremely courteous and I probably received the best service I have ever experienced at a car rental office. "
MANCHESTER, GB - Reviewed by KELVIN - 19 October 2013
" Great service, I use it at least once a month. Please add autofil so that I don't need to enter all the details over again each time! I will keep using autoeurope "
" I seem to always book Enterprise and always enjoy the experience. Staff are exceptionally well trained and have a great attitude. One problem is that last month I the deposit of £200 was charged to my card and only refunded more than a week later! This is a new policy for Enterprise and I would suggest they change this immediately or I will consider changing company. "
LIVERPOOL, GB - Reviewed by GYTIS - 09 August 2013
" great service would recommend "
" great service would recommend.Thanks! "
LUTON, GB - Reviewed by PAUL - 17 July 2013
" Excellent user friendly service "
" Polite professional staff Top quality high spec Cars, Great compound with plenty of space this was my second time using Enterprize in Luton and will definitely use them again "
STANSTED, GB - Reviewed by CHARLES - 23 May 2013
" Well run company with helpful & well trained staff "
" On the ball, no problems at all. Improving all the time. "
BIRMINGHAM, GB - Reviewed by ROBERT - 21 May 2013
" Keep up the good work! "
EDINBURGH, GB - Reviewed by DENIS - 26 March 2013
" My only critique would be that company's should include their insurance prices. "
" Include insurance prices. "
STANSTED, GB - Reviewed by NIALL - 19 March 2013
" Very good ,as usual, good website great price. "
" Efficient, friendly, helpful, prompt. Nice car ! "
MANCHESTER, GB - Reviewed by STEVEN - 16 February 2013
" My first time to use car hire from Manchester airport,it was brill.we usually take our car,but we wear in a hurry to get there ,as my brother was ill.worked out much cheaper and so easy,we will not take our own car any more its so much easer, auto Europe wear brilliant .thank you so much. "
" Lovely Chap looker after us everything went very smooth.very pleased with everything. "
LUTON, GB - Reviewed by PAUL - 03 December 2012
" User friendly website good booking procedure and good value "
" Top class service staff were polite professional and extremly courteous and helpfull. Car was high spec ,spotless and nearly new. Petrol policy was fair and the staff worked out exactly how much fuel I needed. One of the best companies I have ever dealt with "
BRISTOL, GB - Reviewed by ALAN - 25 November 2012
" Don't try to push additionals when collecting car. "
" Sales staff very goood except a little pushy when trying to sell additional cover and upgrades "
EAST MIDLANDS, GB - Reviewed by JOHN - 20 November 2012
" We have had good experiences renting with Auto Europe. Thank you "
" The staff were very helpful and friendly. Our only bother was when we returned the car and went to the desk at the Airport, we had to wait for someone to check over the vehicle - there was no one in the drop off area available. We did appreciate that it was a Sunday and staff may not be available. "
STANSTED, GB - Reviewed by RICARDO - 25 October 2012
" Easy to book. "
" It took me less than ten minutes to be on the road. I recommend. "
STANSTED, GB - Reviewed by MICHAEL - 15 October 2012
" Good Value Straight Forward rental "
" Explained details to us. Very friendly Only small issue is your parking area is furtherest away. "
LONDON, GB - Reviewed by CLIFF - 04 October 2012
" Easy website to book on. "
" Quick, polite and friendly pick-up. Explained forms to be completed. Took time to explain car ie. gears, spare wheel, ect., Quick, polite and friendly drop-off. Fine car. Look forward to coming again. "
LONDON, GB - Reviewed by COLIN - 16 September 2012
BRISTOL, GB - Reviewed by PETER - 10 September 2012
" Only problem was finding Enterprise as they are not based with the rest of the car rental companies at Bristol airport. Otherwise they were excellent. "
STANSTED, GB - Reviewed by JANE - 08 September 2012
" Excellent customer service with friendly, helpful staff "
LONDON, GB - Reviewed by JERRY - 06 September 2012
BIRMINGHAM, GB - Reviewed by SHEILA - 27 August 2012
" Needed information from staff and they were extremely helpful "
EAST MIDLANDS, GB - Reviewed by REDMOND - 21 August 2012
" Excellent and helpful staff "
LONDON, GB - Reviewed by FRANK - 03 August 2012
LUTON, GB - Reviewed by DENIS - 29 July 2012
" You should be easier to find. Was not told that any company could be supplying car. "
STANSTED, GB - Reviewed by CHERYL - 10 July 2012
" Excellent service, easy user friendly webbsite, you got exactly what you payed for no forced extras! I will definitely be useing you again in the near future. Some sort of loyalty scheme would be a good idea. "
" It was a a surpriseingly pleasant experience!. The girl assistant on the Enterprise desk was extremely pleasant helpfull friendly and proffesional. She made the whole thing very easy.Because of her attitude we both commented that it was the best experience of hireing a car we have ever had!! "
LUTON, GB - Reviewed by LIAM - 05 July 2012
STANSTED, GB - Reviewed by MAUREEN - 04 July 2012
" The price was excellant and trouble FREE "
" The Staff where very helpful and curtious "
BRISTOL, GB - Reviewed by ABIGAIL - 03 July 2012
" The girl I dealt with (blonde hair) was extremely nice and helpful. I was travelling alone with a toddler and she was cheerful and patient. I would recommend a drop off to the airport in bad weather conditions. On our return it was raining heavily and the walk to the airport with cases, buggy and toddler was not ideal. "
EDINBURGH, GB - Reviewed by PADRAIG - 03 July 2012
" Staff were extremely helpful and friendly "