ENTERPRISE GERMANY Car Rental Reviews

FRANKFURT, DE - Reviewed by CATHAL - 21 July 2025

" overall good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MOHAMMAD SALEH - 20 June 2025

" Was good not great "

" Good experience over all, transaction over all not very good and over charged for fuel "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 01 March 2025

" Yes "

" Some customers can delay collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by FRANZ - 28 January 2025

" ? "

" Friendly, efficient und fast Service. Rental price was good value for money! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHALIESE - 21 January 2025

" Auto Europe did not fulfill their agreement, despite communication attempts. Agents did not speak English well and were combative. "

" I never received the car. Enterprise did not fulfill their commitment, despite calling them when I found out my flights were delayed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by THOMAS - 14 August 2024

" All perfect. Thankbyou "

" All perfect thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SANDRA - 06 July 2024

" See above "

" Not nice when you arrive and you guilt-tripped into buying comprehensive insurance. We were told that we really should top up the insurance as even a small scratch would leave us with a €1000 payment. Inurance options should be transparent at the time of booking. This happened to everyone waiting in line and most of them took extra insurance at a high daily charge. Does the staff at collection get commission? It was very unpleasant. Drop off was not explained properly. We gave car back at a different location and were told that there will be a drop off signed for as the office would be closed at the drop off time. There was a sign at the door, however we had to get out of the car at a busy road and double park to read the instructions for drop off. This could be emailed in advance. Then when dropping off the car we were told an email would follow but nothing was confirmed in writing that the car was given back. The deposit was returned a few days later without any notification. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by KEIRAN - 06 June 2023

" Thought I had selected sufficient insurance cover but found I would have to pay an additional €400 plus to be totally covered. I found this exorbitant and didn't avail of it. "

" Sila was a pleasure to deal with on arrival at Frankfurt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MANFRED - 05 June 2023

" would definitely use again "

" both the gentleman who worked on the rental desk in Dusseldorf and the agent who checked our car on return were extremely polite and friendly. A great asset to your company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEREK - 07 January 2023

" Yes "

" The staff at the Enterprise desk were very efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADRIAN - 22 December 2022

" I had contacted Auto Europe (by email) about our flight (nearly 2 hrs) delay to Munich. I got a response confirming that Enterprise was notified but that the depot will close at 9pm. When I rang Auto Europe I was told that Enterprise was notified but depot will close at 9.30. I rushed to Enterprise desk and got there just before 9.30. However, Enterprise decided early on in the day to remain open to 11:30. So it is clear that Auto did not contact Enterprise or they would have realised that the desk will be open to 11:30. This caused unnecessary stress. Also Enterprise didn't have my name – I had to evidence the booking from the voucher I am very unhappy with Auto Europe Regards Adrian "

" Unlike other rental companies, I had to pay extra for additional driver. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MICHAEL - 05 November 2022

" The Enterprise staff member waited for me as my flight was delayed. He was very helpful and efficient. "

" The Enterprise staff member at the desk (Salim I think) was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by FARZAD - 24 February 2022

" Enterprise Koln have served me with great customer service & professionalism "

" Best car rental ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 08 November 2021

" normally my broker of choice. not always the cheapest. discount for joining up has not been reflected in prices ! "

" no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SANDRA - 06 November 2021

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HAGEN - 03 November 2021

" Thank you! "

" Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by COLM - 05 September 2021

" Car I booked was not available when I arrived and given away to another customer. Got a small car and realised when I was on my journey that the petrol was only half full. I left it back full on return and requested the amount be deducted from my bill. I was told that they "would look into it". On arrival I also had to wait 40mjns for my replacement car to be cleaned. Overall very unsatisfied. I had booked another reservation with Autoeurope for Saturday- I cancelled this and went directly to the rental company. "

" Car I booked was not available when I arrived and given away to another customer. Got a small car and realised when I was on my journey that the petrol was only half full. I left it back full on return and requested the amount be deducted from my bill. I was told that they "would look into it". On arrival I also had to wait 40mjns for my replacement car to be cleaned. Overall very unsatisfied. I had booked another reservation with Autoeurope for Saturday- I cancelled this and went directly to the rental company. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by WOLFGANG - 27 November 2019

" X "

" X "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KOBLENZ, DE - Reviewed by JONATHAN - 20 October 2019

" No problems with the website from start to finish "

" Fine, but office was jumping down my neck as soon as we arrived to see how it coud make extra money. I explained I already had insurance and then I was given a choice to pre purchase Diesal. Even though I explained my route, I afterwards realised that we woudnt be using such a large amount,and maybe the office could have been hepful in laying out Diesal usage with distances to local areas and then maybe explaining that we wouldnt be needing so much Diesal, especially in a highly fuel efficient vehicle "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOE - 05 September 2019

" Great service, just keep your prices competitive. "

" The counter staff in Munich were excellent. Very friendly and most importantly efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by CHANEL - 11 March 2019

" Enterprise staff were very friendly and professional "

" No issues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JAMES - 16 October 2018

" Billing not as outlined in initial booking calculation "

" Billing not in line with initial quote. Final invoice vague "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SHANE - 08 May 2018

" Very happy. "

" Very happy overall. A good service provided. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MOENCHENGLADBACH, DE - Reviewed by KORNACKA - 17 April 2018

" Auto Europe didn`t notice anywhere that the ID card should contain adress. I could avoid so many problems with renting. "

" They dont accept polish ID because it doesnt contain adress . This is a reason for the rent refusal. Never previously met this german requirements for a ID (except driving licence) with an adress. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MICHAEL - 26 March 2018

" great service "

" very friendly and helpful "

MUNICH, DE - Reviewed by MICHAEL - 01 January 2018

" Always use Auto Europe and always top class in efficiency, service and back up. "

" Enterprise lady at Munich charged ?47 for travel to Austria although I had so stated on original application (see your original voucher copy of 21/07/2017) and explained i would not be using Austrian Motorways just local road from Lofer to Saalbach. Can you sort it out? Otherwise enterprise was very good. "

FRANKFURT, DE - Reviewed by UWE - 11 December 2017

MUNICH, DE - Reviewed by MARIE-CLAIRE - 31 August 2017

" Agent should ask explain about toll roads where applicable "

MUNICH, DE - Reviewed by NAEEM - 19 August 2017

" Thank you very much for your outstanding service I suggest if you can provide more pesfcation about the car spatially if the GPS is beld in the car or it is portable as will as to show all document's to be provided wail taking the car "

BERLIN, DE - Reviewed by MICHAEL - 08 August 2017

" All good. Only issue which I might have was the drop off of the car in Munich. It was ver unclear that all you needed to do was leave the car keys in the car and walk away. I never experienced this before and was a little unsure if it was the right thing to do. "

COLOGNE, DE - Reviewed by MICHAEL - 21 June 2017

" The Enterprise Representative continued to speak only German to me, despite me speaking in English. The car came with only 1 quarter tank of fuel, this was not explained at handover and I had to call Customer Services later to inform them. When I indicated I was not happy with the car (wanted a Diesel) and asked for another model, the Agent just shrugged his shoulders. Return was similar, disinterested Staff, took the keys and that was that. "

LEIPZIG, DE - Reviewed by ANAIS - 18 June 2017

COLOGNE, DE - Reviewed by MICHAEL - 31 May 2017

" The members of Staff I dealt with spoke excellent English. Pickup and Return were handled very quickly with minimum of fuss/paperwork. Car was clean and fully fuelled. Only thing lacking was parking for my car for the weekend. But I guess that's to be expected. I parked around the corner and the car was ok. Great value! "

MUNICH, DE - Reviewed by SAM - 23 March 2017

FRANKFURT, DE - Reviewed by CHARLES - 27 July 2016

" Waited 90 minutes to get car. Will never use them again. One girl on desk for a queue of 20 customers. All other car hire comapanies had 2 or more people working on the desk. "

COLOGNE, DE - Reviewed by GERARD - 18 August 2015

" Lovely to deal with,very professional "

MUNICH, DE - Reviewed by MAIRE ORLA - 17 June 2015

FRANKFURT, DE - Reviewed by AINARS - 11 May 2015

" Everything perfect , good service, thanks. "

" Everything perfect, good service, thanks. "

MUNICH, DE - Reviewed by AIDAN - 17 February 2015

" Everything OK "

" Smooth pickup - not much of a queue & helpful staff. I got delayed on returning the car and unable to refuel it due to rush to check-in, so had to return it half full and pay a hefty penalty for that - couldn't be helped, it was cheaper than missing the flight! The car itself was very nice. "

MUNICH, DE - Reviewed by AIDAN - 17 February 2015

" Everything OK "

" Smooth pickup - not much of a queue & helpful staff. I got delayed on returning the car and unable to refuel it due to rush to check-in, so had to return it half full and pay a hefty penalty for that - couldn't be helped, it was cheaper than missing the flight! The car itself was very nice. "

BREMEN, DE - Reviewed by GERALD - 14 January 2015

" Very competitive prices. Would probably like to see excess discount options included as well. "

" Great cars and friendly service. Would definitely recommend. "

BREMEN, DE - Reviewed by GERALD - 14 January 2015

" Very competitive prices. Would probably like to see excess discount options included as well. "

" Great cars and friendly service. Would definitely recommend. "

COLOGNE, DE - Reviewed by ARMANDS - 13 January 2015

" Thanks,everything is perfect,we are Your clients for many years. "

" thanks,very good service! "

COLOGNE, DE - Reviewed by ARMANDS - 13 January 2015

" Thanks,everything is perfect,we are Your clients for many years. "

" thanks,very good service! "

FRANKFURT, DE - Reviewed by ENDA - 15 September 2014

" Good service, and we got what we ordered, and more. "

" Pleasant service, and we got an upgrade on the car which was very handy. "

MUNICH, DE - Reviewed by ORLA - 23 August 2013

" Good value, transparent pricing structure and good issue resolution "

" Overcharged for very poor quality child seats "

DUSSELDORF, DE - Reviewed by DAVID - 17 June 2013

" I'm yet to have anything but excellent service from Autoeurope. Always the first and last website I use. "

" Very friendly staff, spotless new car with more extras than I thought. I would highly recommend Enterprise. "