EASIRENT GREAT BRITAIN Car Rental Reviews

LONDON, GB - Reviewed by ANNE - 11 May 2022

" Young man on desk pleasant but older man who intervened about credit card took no trouble to investigate what had happened, quite abrupt, whole experience very stressful and I would not use this company again. "

" Could not find pick up location at Gatwick, both email and person in Germany I rang on number provided gave me incorrect information. As a result I was nearly an hour looking for office and my pre booked car was gone. Got very small Fiat Punto instead. Small print says probably need PIN number with credit card , I had credit card, no pin and visa debit with pin. Because of this was obliged to buy full price extra insurance even though I already had international insurance. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by KIERON - 29 March 2022

" nie wieder "

" Ein einzige Katastrophe, kein Hinweis Schild wo easirent zu finden war, nirgends, kein personal vorhanden, nur Sprechanlage, behauptet dann das was mit mein telefon Nummer nicht stimmt und sie hätten mich angerufen, hab mir von denen das Nummer geben lassen, hat gestimmt, kein anruf erhalten, wollten mich auffordern online einzuchecken, verlangten dann das ich 3 Dokumenten(Pass, FS, Rückflug Buchung) online hochlade, dann Schlüssel bekommen auch Schließfach , das auto war ein Fiat 500, ich hätten aber nicht sdas kleinste wagen bestellt, war total verdreckt außen, jeder Berührung hat dreck hinterlassen, insgesamt ein total Zumutung "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

LONDON, GB - Reviewed by MUHAMMAD - 15 March 2022

" Easy to book, easy to get the car "

" Easy check in and pick up/ drop off. No forced over sell for add on or unnecessary things. Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by KEVIN - 10 March 2022

" See above "

" The drop off was a disaster. No one answering the phones or present in the office. The commitment given on pick up was to drop off at the location and then shuttle to the airport. This did not happen . I have already raised my complaint with customer services as the local service response was poor and aggressive verbally "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by KEVIN - 10 March 2022

" See above "

" The drop off was a disaster. No one answering the phones or present in the office. The commitment given on pick up was to drop off at the location and then shuttle to the airport. This did not happen . I have already raised my complaint with customer services as the local service response was poor and aggressive verbally "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAMIAN - 05 February 2022

" Good price. "

" Good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOHN - 31 January 2022

" - "

" Excellent service at check-in and drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LIVERPOOL, GB - Reviewed by JOHN - 16 January 2022

" Easirent car hire very hard to deal with. So please AutoEurope don't let companies like Easirent get you a bad name. As I have many years of very good service from AutoEurope "

" Do not use Easirent. They are not at the airport in Liverpool. and the phone number they give you to call could not direct us correctly to the pickup point. Then they ask for money to pay to get out of the carpark ?????? Autoeurope haven companies like this on you list of bookings will get you a very bad reputation. I have used Autoeurope for many year and was very happy with you. I will have to think next time before I book a car with you if your using companies like AutoEurope. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

EDINBURGH, GB - Reviewed by MAURICE - 13 May 2020

" Hello. I completely forgot that I had a car booked. We were not able to travel from Ireland due to Covid 19. Considering the circumstances would it be possible to be refunded? Kind regards, Maurice "

" Hello. I completely forgot that I had a car booked. We were not able to travel from Ireland due to Covid 19. Considering the circumstances would it be possible to be refunded? Kind regards, Maurice "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MANCHESTER, GB - Reviewed by ZSOLT - 12 May 2020

" I have been using autoeurope for more than a decade now even though recently they left me in the trouble despite having supercover. "

" there was no shuttle to arranged for me upon arrival and drop off I paid 32 GBP for taxi to get to the car collection point and back to the airport followin drop off. Car was extensively damaged around, smelly inside and half full tank. I was travelling only 80 miles returning the car whitin 24 hours. I was told taxi expenses would be counted for fuel but 32 punds would be 30 litres of fuel 3 times more I consumed. Still no refund of the balance was offered. Upon return noone picked up the phone so had to leave the car without haviong someone to cinfirm it was returned woth no damaged by me. NO transport was arranged for me upon drop off so first had to drive to the airport to get a cab following me to the drop off point and then take me back to airport. Was a nightmare. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BIRMINGHAM, GB - Reviewed by OMER - 24 March 2020

" variety of options and reasonable prices "

" nice staff. reasonable price. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by RONALD - 20 February 2020

" Don't use easy rent at East Midlands Airport Shocking "

" No customer service skills I had to mark my own sheet for car Waited 46mins for pick up for return lift to airport "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LEEDS, GB - Reviewed by IAN - 13 February 2020

" Might flight was changed to Manchester due to bad weather in Leeds. The person I spoke to was so unhelpful I ended up cancelling and taking a car with Enterprise "

" Rental cancelled "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by ROBERT - 13 February 2020

" Easy to use website and good prices on most cars. "

" Only issue is 3 days after the return of the car the money blocked on my credit card has not been released. This has never happened before. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by THOMAS - 22 January 2020

" The car was very nice, a joy to drive. however the idea of having to pay exorbitant extra insurance was an absolute disgrace. "

" I was delighted with the original price, very reasonable and we took out the extra insurance. but when we arrived at Easirent, we were coerced into paying a further £127 for insurance. Disgraceful. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LUTON, GB - Reviewed by DAMIEN - 14 January 2020

" Everything was good barr the wait for the shuttle bus and the location of the parking, which is a good 10 mins or more from Airport. Factored with the wait for the shuttle bus you are talking 30 minutes. "

" Everything was good barr the wait and the location of the parking, which is a good 10 mins or more from Airport. Factored with the wait for the shuttle bus you are talking 30 minutes. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAMIAN - 05 December 2019

" Everything great. "

" Everything great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by VASILE - 29 November 2019

" Straight forward and very easy to manage. "

" The person on the counter when I dropped the car was really nice and helpful. He made my day better! My only advice will be to let the people who rent the cars know that we have to phone when at the airport, as I had to ask people arround were to find easirent and it wasn't stated very clear in the voucher. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by FIONA - 21 November 2019

" Great service "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by WALEED - 12 November 2019

" Paid for a fully covered insurance on auto Europe and easirent tried to charge me again so I didnt rent the car in the end "

" Paid for a fully covered insurance on auto Europe and easirent tried to charge me again so I didnt rent the car in the end "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EAST MIDLANDS, GB - Reviewed by GERRY - 02 November 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NGUINDO JOANA - 24 October 2019

" Had no problem I enjoyed my stay and the staff are very pleasant. "

" Excellent very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by THOMAS - 02 October 2019

" Excellent "

" I rent cars quiet often and this one was hassle free and great value "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by GAVIN - 29 September 2019

" I think counter staff shiuld have been clearer. Very disorganised. "

" Hired a car. Paid the 100 pound fuel charge. Was taken off my debit card despite counter staff t3lling me it was only there if they needed to bill me. He said it can tske 10 days for it to go back in to my card. This is crazy "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by NOEL - 04 September 2019

" Good value but you have to expect long waits and transfer to depot. "

" Car was high mileage for age and clutch was showing signs of slipping. Informed staff on return. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BIRMINGHAM, GB - Reviewed by PAUL - 30 July 2019

" Cap on mileage and additional cost for tyre and glass cover expected was a bit disappointing. "

" Zero Excess, but additional cost of the cover we expected on car was disappointing... "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUTON, GB - Reviewed by MONICA - 22 July 2019

" I was very pleased with the overall experience. I met Manoon ( Spelt incorrectly) for pick up. Very friendly, efficient and professional. Drop off was equally efficient. Again professional and would use them again. This compares very positively against my previous experience with Green Motion where it was shocking from start to finish................. "

" I was very pleased with the overall experience. I met Manoon ( Spelt incorrectly) for pick up. Very friendly, efficient and professional. Drop off was equally efficient. Again professional and would use them again. This compares very positively against my previous experience with Green Motion where it was shocking from start to finish................. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by WARREN - 06 July 2019

" Nice car and staff "

" Quick, helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANGELA - 17 June 2019

" All great. Bit confusing at start as we went to car village so best to ring easirent from sport and save time "

" Super..just had to wait abt 20 mins on arrival and had to ring easirent as wasn't sure where to get bus to yr depot "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANDREI - 28 March 2019

" there was no information on the voucher on how to get to the easirent desk. We had to ask in the airport and call them. "

" we had to wait for 30 min in windy weather in the airport carpark before anyone picked us during which I called them 3 times. Got charged 95£ for a fuel deposit I was not aware of. And 3 days later my car deposit has not been released. (most companied release it in 24 h) "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by DIARMUID - 17 March 2019

" Top class "

" Hassle free and really good car for the price paid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DES - 23 January 2019

" OK "

" very good value. didn't have my preferred car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by THOMAS - 04 January 2019

" I have hired through Auto Europe many times and I feel let down in this instance "

" We arrived late at night asking for a car that was fuel full. Unknown to he we see provided with a car that was empty we were going from Manchester Airport to Whitby North Yorkshire we were left compromised on Motorway having realized car provided was empty I filled it up On return I provided a full car and hirer is not giving me alliance for that and having filled the car The guy at the desk admits that I explicitly sought a full car but is blaming Joel the guy in the yard who provided the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUTON, GB - Reviewed by PANAGIOTIS - 29 December 2018

" Choice, insurance add-ons. "

" It took more than 90 minutes to check in and get my car because IT systems were not working. Moreover, the car was problematic and I had to exchange it the next day. Their offices are off-airport but are accessible by free shuttle from Heathrow or Luton airports. Cars do not seem to get cleaned before each rental. Other than that, the company is very good value for money. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by LYNN - 22 December 2018

" Very satisfied, thank you. "

" Very polite and efficient service from beginning to end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by MARK - 21 December 2018

" none "

" Hi there, Don't want to comment on auto europe as you are just the agent, but easirent is a bit of a dodgy operation. You need to highlight your VVVVVV important small print. I paid €45 for 2 days hire of a small car as you can see. Got picked up really quick at airport by easirent bus, very friendly all ok. Gave in my license, passport etc etc. was told they needed to swipe my credit card there and then for £1500!!! Don't use a credit card as it happens, so offered my debit card instead - he declined.Told then that I'd be charged £90 as a result of no card. This infuriated me as I was there with kids etc, and other people beside who were also complaining. Then I was told they had to take £95 to make sure it came back full of petrol. So €45 has now become €250 or so. Now here comes the dishonesty in my opinion - I didn't want to pay the £90, so he offered it to me for £70 instead - that's a horrible thing to do. That's lying and overcharging and robbery in my opinion. He did upgrade the car and give me 1/4 tank of petrol free of charge but they won in the end, not a nice feeling. They took the £95 petrol and it was refunded few days later. Overall when he offered me £70 instead of £90, it really goes to show the cheating operation they are running. MAKE YOUR SMALL PRINT BIGGER. Over and out. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOUTHAMPTON, GB - Reviewed by ELAINE - 05 December 2018

" A disgrace company who steals money "

" Never ever again will I hire anything from your company worse company I ever used "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by JACQUELINE - 28 November 2018

" It took 1 hour to collect the car, this is far too slow "

" It took 1 hour to collect the car, this is far too slow "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERBY, GB - Reviewed by JASON - 07 November 2018

" Would definitely use the company again "

" Person at the desk was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by MARTIN - 01 November 2018

" Very good pick up and drop off. Representatives very good "

" Address not comparable with sat nav "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DESMOND - 09 October 2018

" The petrol issue should be more clearly explained "

" The only issue was with the hard sell of a full petrol tank. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by USMAN - 01 October 2018

" No need to share about experience again very bad experience "

" Very bad customer service extra charges hidden charges never tecomend to any one to go easirent manchester airport untrained staff over charging very bad experience never use easirent car hire company i miss my Flight because of bad customer service no shuttle bus available "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BRISTOL, GB - Reviewed by PAUL - 30 September 2018

" Pick up was the only problem. Everything else was excellent. "

" Pick up at airport wasn't as advised. Told to wait for pickup beyond trollers. Pick up vehicle parked elsewhere. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by SALLY - 13 September 2018

" I don't have a problem with auto europe except that I am a bit disappointed that despite sending an email explaining all this I have not heard back from you in this regard. I have tried to contact easirent but they don't have any means by which to do this except by phone. I have tried LIVE CHAT but it doesnt work and they do not recognise my booking reference so I can't log in. "

" I have already sent you feedback about my experience at Southampton Airport. The office should not be described as "airport" it was 10 mins drive away. The shuttle bus arrived 50 minutes after I phoned them and during that time the phone was put down on me once and rang out another time when I rang to enquire when it would arrive. The desk staff was very unhelpful and I just didnt feel safe in an industrial estate on my own as a single female passenger and I didnt feel I could trust the service to return me to the airport on time when I returned with the vehicle. I felt I had to cancel the booking and I returned to the airport and made another booking. It was a really horrible experience and wasted two hours. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by JOHN - 09 September 2018

" I have used auto Europe for many years and mostly have good experience. I recommend you drop Easirent as your client. They demean your good name. "

" Upon arrival at the airport I rang and told to go to pickup area 3. Waited there for ages. I eventually rang again and was then picked up and brought to dingy office (unfortunately I had to use their toilet- disgraceful!!!). Staff were visibly unhappy when I did not opt for additional insurance. I v card was initially declined but immediately cleared when I rang my bank in Ireland. The manager in the office then said I was too late. The car I was renting was given to somebody else. A similar car would only become available in 7 hours. I was then forced to hire a car of higher class for €128. I paid this but the next day I noted that the €128 was taken twice!!!. The car I got was dirty and had damage, some really bad, on nearly every panel. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

BRISTOL, GB - Reviewed by BERNADETTE - 07 September 2018

" It was not the best. Having to pay 200.7 extra "

" I booked a car. @67.9 and it really cost me a extra 200.7' and were the collection point was the dirtiest place I every been to plus there was no toilets facilities the girl was and the chap that took my husband for a drive in the car to fined out what was wrong it were very nice plus the clothing of the deck staff was a lot to be desired I'll not recommended this company to anyone "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by THOMAS - 02 September 2018

" easirent are a joke of a company and will never use them again. "

" 1) you have to ring from airport for a pick up 2) They take money off the card for insurance which was around €1200 where every other time i hired a card it was only held + €110 for fuel 3) The inside of the car was dirty and not cleaned properly "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by CONOR - 29 August 2018

" Honestly the pick up was a bit Fawlty Towers. But the people were nice, the car was fine and the price was very good. Not sure the price difference was justified compared with the ease of collecting a car from an airport hire company though. "

" Wait in line for pickup was excessive. Once I got to the desk, the agent was very good. Then had to queue again for the car. Then had to wait for car to be cleaned out and checked over. Drop off was somewhat better - quick check, ended up dropping the paperwork and jumping on the shuttle bus that came along. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by FRANCIS - 03 August 2018

" Taking a deposit of £95 on my credit card immediately, in case I did not return a full tank, was unnecessary as it could be deducted later if I failed to refuel. "

" I booked zero excess and was informed that this did not cover windscreen or tyres and would cost extra. This zero excess is very misleading. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by DAMIAN - 30 July 2018

" I found your company good, but would never use easy rent again. And I hire several times a year "

" Pick up awkward, had to wait an hour for rental.tried to give me a smart car.on returns thought I might miss my flight because of shuttle bus.Said they would give me a lift to terminal 2. 2 minutes by car ,charged me £15,and the other 5 people they brought £15 as a group. They charged me the the same price as 5 other people. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by KEVIN - 21 July 2018

" I've generally found Auto Europe to provide a good service and good rental value. However, this latest experience would leave me quite a bit less likely to recommend you - specifically because the main issues arising with the rental should have been known and clearly, unambiguously flagged for acceptance before allowing the booking to proceed. "

" Numerous problems with this rental as follows; 1. Not immediately apparent at time of booking that the pick up location was not at the airport, but about 10 minutes away by shuttle bus. This should be highlighted before the AE booking proceeds to allow customers make an informed decision on whether they're happy with this arrangement. 2. Vehicle was booked as Passat or equivalent, turned out to be a Honda Civic, which is hardly in the same class / category. 3. Vehicle wasn't ready for collection on time (still being valeted), resulting in a +/- 30 minute delay starting our journey. 4. Bizarrely, I was asked to email a copy of my return flight boarding pass to the rental reception desk at the time of pick-up. This has never happened me before. 5. The credit card deposit I had to pay at collection was STG 1,250.00, which is 4-5 times the amount I've ever had to pay before. The only alternative option offered to this by the agent was to cancel the rental, which wasn't a practical option at that point, making that deposit amount effectively compulsory. This size of a deposit is outrageous, as was the fact that I had no advance notice or warning of it before pick-up. In other circumstances where renters haven't that amount of funds available on their credit cards I'd imagine this regularly forces last minute rental cancellations, with all the resultant inconvenience and disappointment that must cause. 6. Just to add insult to injury, I was then charged a non-negotiable STG 95.00 deposit for fuel, even though the tank was only half full, making the deposit amount about three times the value of the fuel in the car. Again, no advance notice or warning of this requirement. Also, this has never been asked of me by any other rental company, and I'm an experienced and regular renter of cars, invariably through Auto Europe. 7. The rental office was pretty shabby, and the attitude of the rental agent at pick-up was also poor when I raised queries over the two deposit amounts - pretty much "You got your rental cheap so take it or leave it." All-in-all this was a very, very disappointing rental experience. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by PAUL - 14 July 2018

" Good experience "

" Helpful staff, good solid car provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by TOM - 12 July 2018

" I could not get thro to arrange an airport pickup and had to stop the easirent van when it came into the airport - I was kept waiting in the office for 45 mins while the two other disassified customers were being dealt with-the office people gave priority to incoming phone calls and caused further delay to the 45 mins to one hour that I had to wait in the office "

" Your counter staff claimed that my mastercard didnt work and charged me £110 extra for full insurance- my mastercard never failed before and after leaving your premises I checked it in the local supermarket and it worked perfectly - please return my £110 - be assured that I will never consider your services again unless this matter is cleared up - at a minimum it a fault in your system and should not be charged to me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BRISTOL, GB - Reviewed by STEPHEN - 11 July 2018

" Given the situation i had with EasiRent and how helpful your(autoeurpoe) customer service rep Michael was i would recommend your company to anyone , but i would ask that they avoid EasiRent . Michael was extremly helpful and got me help and rental of another vehicle within a short space of time with another company NEVER EVER AGAIN WILL I DEAL WITH EASIRENT AND WILL CANCEL ANY RENTAL THAT IS BOOKED USING THEM "

" Good Morning - regarding EasiRent , i would never use them again (and would have concerns booking through AutoEurope to be paired with EasiRent again) on initial booking i made , pickup time was 12:00 , subsequently flight time change and i make contact with yourselves to say pickup time would be 5pm , this was acknowledged by AutoEurope. When i landed in Bristol i called EasiRent as directed and to say they were unhelpful and rude would be an understand. i found the female phone operator to be extremely rude and unhelpful and in the end i terminated the call and called AutoEurope direct on the matter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by AIDAN - 10 July 2018

" no complaints "

" the arrangements for collection were a little unclear "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by RAYMOND - 06 July 2018

" As above "

" All good, quick and easy. Bit of a walk from terminal to premises and back. Would be an issue with more than hand baggage "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by JANE - 05 July 2018

" Sorry but the easirent experience was one I do not wish to repeat "

" I booked a VW passat and was given a Honda Jazz. I don't think they are equivalent. I didn't complain as I had waited over 2 hours from the easirent courtesy bus pickup and queuing in the office and waiting for the car. Some people were told as their flight was late they couldn't have a car. The staff were doing the best they could in an appalling system. I was also frightened into paying for extra insurance - so this was not a cheap rental. I will never rent from them again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

EAST MIDLANDS, GB - Reviewed by DECLAN - 03 July 2018

" Great staff, which I found made the experience worth while "

" There were delays due to power problems but the staff were great so the delay was not a big problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by THOMAS - 01 July 2018

" The computer at the counter wasn't working properly, there was no print out of the rental contract and details. I had gone for a full insurance with no excess etc and then when I got to the counter they told this did not cover everything so I had to pay an additional £18 to ensure full complete cover. They also placed a £95 excess on my card for fuel. When I got finished at the rental desk the car wasn't ready. It was empty of diesel and had to valeted while we waited. When we told the cleaning guy we would take it as it was he told us to wait outside. Then when he had it cleaned he told he had to go and refuel the car which would take another 20minutes at least. At this stage a colleague intervened and said we could follow him to the filling station and he would fill up and leave us on our way. All in all 1 hour plus to pick up our car no one else waiting ahead of us. Poor service really but staff tried to be helpful all the same. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by BARRY - 25 June 2018

" Terrible experience that reflects on AutoEurope! "

" This is a scam - there were too many layers of risk to engage with these people. THey wanted GBP1500 from my credit card and it would be returned 28 days later. I stopped engaging at that point and said that what they are doing is a racket... the guy behind the counter then shouted at me and said not to point my finger at him - I had not done so! I would recommend that you delist this company from your system - interesting that there is no email address on Easirent's website in order to send them a copy of this email to you! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by PRZEMYSLAW - 25 June 2018

" ok "

" Hard to get to with no information supplied by the rental company. The car was technically OK, with 40 K miles on the clock but needed serious cleaning inside. Staff not very friendly but professional. No issues on the return. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by WILLIAM - 14 June 2018

" Auto Europe offer a very good and reliable service which we will continue to recommend "

" It took 4 phone calls and an hour to get picked up and paperwork done. We are not familiar with plastic car key and thought it was in the car but no it wasnt a staff member had it, they phoned us and we had to drive back to get it. On return of car, staff member seemed to know where there was extra damage on the car that wasnt marked on the out sheet, after an argument with them we had to pay £95 for a little dent and £75 fee as we were now running late for our flight. This is a scam run by Easirent we are not the first hirers to be caught, see reviews, they are even being taken to court by some ex hirers for the same scam Please please dont do anymore business with these bandit hirers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

SOUTHAMPTON, GB - Reviewed by HUGH - 18 May 2018

" Just disappointed to be hit with extra fees on the day. Although I had expected these, I'm exceptionally unhappy with the renter holding our deposit so long. "

" Almost 4 weeks later we have not recieved our deposit back on our vehicle. We were told 10-12 working days, it's now well past that amount. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by FRANCIS - 15 May 2018

" All good. "

" I rent vehicles at Airports regularly but this was my first time to rent from Easirent. It all went very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by YULIA - 11 May 2018

" The instructions regarding airport pickup were not clear. Easyrent expected me to phone from the train station. They were very busy at the counter and would not answer the phone for a long time. They also had no time to give clear directions. "

" It took 1.5 hours to collect the car. The staff were pushy regarding purchase of local insurance. Another person was charged over 200 pounds for a scrape on the wheel he did not make. A scrape on my wheel was not recorded but i took photos at the time of car collection and I had no problems. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by NIAMH - 10 May 2018

" Auto Europe are fine. It is the company Easirent I take issue with. "

" Big wait in the office. When we got close to the desk, an employee walked in and the 2 of them joked about how he had been 3 hours late for work. They wanted to block £1,250 on my card!! I don't even have a limit that high. When I said I couldn't I was offered a few options, to pay varying premiums to bring down my liability. I managed to bargain it down a bit but it started at an extra £39 a day (!) to decrease the block to £500. I won't use Easirent again. Bad attitudes all round - the shuttle bus driver drove like a lunatic and didn't fasten his seatbelt. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

BIRMINGHAM, GB - Reviewed by JUSTIN - 09 May 2018

" Easy as ever "

" Extremely helpful once again. No waiting time and very patient with my questions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JOHN - 09 May 2018

" Always an easy transaction, very professional service. I had an issue with a rental co. once and Auto- Europe got it resolved for me quickly. "

" I usually use Easirent at Manchester, always an excellent service I found Andrew at drop-off very helpfull and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MARTINA - 04 May 2018

" A total disgracefully kept the fuel money deposit. The car was full and checked. "

" I filled the car and my fuel deposit was not returned. I was told everything was good when I returned "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by GERALD - 03 May 2018

" My recommendation will depend on your response "

" I was asked to pay £84 for insurance at the desk for the 30 hrs that I was renting the car. This was news to me - as I had used this supplier at Leeds last December. I refused to pay this exhorbitant cost & rented from another supplier at the airport. I have tried to contact AutoEurope by phone on Tues & Weds to explain this situation . I would appreciate getting my payment refunded to my card. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARDIFF, GB - Reviewed by PETER - 30 April 2018

" car rattled "

" car rattled a lot "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MANCHESTER, GB - Reviewed by MICHAEL - 29 April 2018

" Great value only for the problems I have with Easirent. I would use Auto Europe again but I would not chose Easirent again. "

" I would not recommend Easirent to anyone, I waited 25/30 min to be collected from the airport. when we arrived in the office I was told I had to take out extra insurance as the insurance I paid for was not good enough. I said I had taken out full insurance when I booked online, he replied that all I had was third party insurance, and the minimum insurance I HAD to take out was £45 (€53.36). I was also charged on my card €110.74 I still don't know what it was for, nor did I approve it. I was ripped off by Easirent. The Car had no parcel shelf, so all items in boot could be a missile in the event of a crash. The casing around the nearside wing mirror was missing so I had no nearside indicator. The car drove like a pig. Needs a good service!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MANCHESTER, GB - Reviewed by EDDIE - 25 April 2018

" Europe were easy use and no problems. Any problems were with Easierent. "

" The staff were doing their best and tried to be nice to everyone. But they were very much understaffed! Over all it took two and a half hours to get the car. And some had to wait longer than us. Just understaffed. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by RHODRI - 20 April 2018

" All fine "

" All fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ALAN - 13 April 2018

" Nightmare at the airport base, would be wary of dealing with easirent again. The company name is misleading. Van although unwashed and with a few marks was as described. "

" Booked a 9 seater minibus at Birmingham Airport, returning at Liverpool. Spent 2 hours at the depot, left without the van as my first call was local, eventually got it after a 4 hour wait. No answer as to why the van was unavailable at collection time. When it turned up the exterior was dirty. Had £95 refundable fuel deposit applied to my card, this was not on the list of charges payable. Tried to upsell extra insurance to me, already had your super cover. Charged my card in sterling when I requested euros. Other customers from auto europe in the office had worse experiences. The man in charge is an idiot. I'm sure you will get complaints from those people also. Couldn't operate the credit card machine properly. Only 2 staff on duty, definitely needed more. I got free fuel after complaining. Not worth the trouble. No problems with the return, although I hope I haven't spoken too soon! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LONDON, GB - Reviewed by JONATHAN - 25 March 2018

" Easirent...avoid at all costs "

" Avoid at all costs "

BIRMINGHAM, GB - Reviewed by PAUL - 18 March 2018

" While the staff were fairly efficient, the condition of the vehicle left a lot to be desired. A large gash on the offside of the car made it very unsightly. While not expecting a fully valeted car, the interior was filthy and should not have been put into service in its condition. Unfortunately I was in a rush and so took it as it was to continue on my journey. "

" Interior of vehicle was appalling. "

EAST MIDLANDS, GB - Reviewed by JANET - 16 March 2018

" Had a thirty minute wait for pick up but no great problem. Every thing else perfect. "

BRISTOL, GB - Reviewed by RHODRI - 16 March 2018

BIRMINGHAM, GB - Reviewed by MARK - 15 March 2018

" Don't have a clear pick-up sign at the train station. Car was not clean. Very strong odour from cigeratte smoke. "

SOUTHAMPTON, GB - Reviewed by CLARE - 09 March 2018

" When we phoned for pickup we were told it would take half an hour to get to us, when car arrived there were 4 people ahead of us and therefore could not fit us all in. We had to phone back and wait another 20 minutes for another car to come and pick us up. The car we received was not very clean and was badly scratched all down the left side. It was supposed to have a full tank of petrol but was only half full, when we brought this to their attention the told us to bring it back one third full. The staff were very pleasant to deal with but unfortunately I would not hire through this company again "

" Stressful, as we were rushing to a funeral and we were delayed an hour waiting to be picked up at the airport. "

MANCHESTER, GB - Reviewed by JOHN - 04 March 2018

" Website worked OK. Communications were Ok. .Choice of Easirent stinks !! "

" My flight was delayed and they had given away my car!! Offered me a smaller one or a larger one at added cost. First car was dirty and scratched and the connection for the Satnav was dead.. Second car was better. cleaner and newer. I had to wait more than an hour to have this sorted out. The desk service was very slow. All in all a truly awful experience with them. "

LUTON, GB - Reviewed by RHODRI - 22 February 2018

" great vfm "

" great vfm and very friendly staff "

MANCHESTER, GB - Reviewed by FIONNUALA - 21 February 2018

" State clearly that your insurance in fact does not cover the car from easi rent "

" Ryan was very friendly and helpful "

LUTON, GB - Reviewed by JOHN - 17 February 2018

" The car we had hired was not available when we went to pick it up. We had to come back several hours later when a similar one did come in. The car inside and outside was not clean. With the dirt on the outside it was hard to tell what was a scratch and what was dirt! "

" As above! "

GLASGOW, GB - Reviewed by BERNARD - 16 February 2018

" 110 euro was taken from my credit card by easirent glasgow. This is IN ADDITION to the 1400 credit card block. It was taken on the FIRST day of rental (therefore it was not due to any damage or fuel issue etc.). I did not know about this and I did not authorise it. IT was not explained to me. I have already contacted the credit card to dispute this charge. The car rental dept is run by 3 tough guys, their business model is based on intimidation. I will use a big car rental company next time and pay the extra. You should not associate yourselves with EAsirent "

" See above. It is hard for me to separate Easirent and Auto Europe. "

LONDON, GB - Reviewed by FORTUNE - 15 February 2018

" Very bad service and tried to exploit money in all forms. I ended up not getting a car. Went to Avis and got a fantastic treatment. "

BIRMINGHAM, GB - Reviewed by FRANCIS - 06 February 2018

" Got a 9 seater that was crashed in the front left Disgraceful condition Waiting an hour for to get child seat fitted "

LIVERPOOL, GB - Reviewed by MALCOLM - 05 February 2018

" My problem is not with auto Europe but their associate easirent. Most unprofessional. "

" Very unprofessional "

LONDON, GB - Reviewed by SIMON - 31 January 2018

" 10 minute shuttle bus journey but once arrive got great customer service and a free upgrade. Excellent experience "

LEEDS, GB - Reviewed by KAROLIINA - 27 January 2018

" Got a bit confused about pick up (simply did not notice the requirement to call for shuttle), but everything else was perfect. Hoping to plan another trip to UK soon, will definitely use AutoEurope assistance for the best price and value for money. If at all possible, would like to see extras, such as Nil Excess option and it's cost on AutoEurope website (would save me a lot of time on going to rental firms websites to confirm that). "

" All was excellent with the rental - staff @Easirent was very friendly, efficient and considerate. Got a bit confused about pick up (simply did not notice the requirement to call for shuttle), but everything else was perfect. Hoping to plan another trip to UK soon, will definitely look up Easirent. "

LUTON, GB - Reviewed by COLIN - 25 January 2018

" Very pleased with the booking process, no hassle brilliant price. Very satisfied. Will definitely book again. "

" Staff very helpful, good car, efficient service drop back was quick, no delays. "

EDINBURGH, GB - Reviewed by THIAGO - 06 January 2018

" Very bad company, i had to change the main driver in the same day of the rent because of a healthy problem and called to Auto Europe, on the phone the person did nothing to help i was not even able to cancel and give-me a refund, told me if i cancel i wouldn't had my money back. Was a very simple thing, only change a name in the system once Easirent could't do it because i paid thought Auto Europe. That is a shame! I was obligated to pick up the car and pay a additional to Easirent, 95 pounds, because of that ! I'll never rent a car with Auto Europe again and also will not recommend to anyone. "

" Take a long time to attend us, had a big queue there and only 2 persons but after that they give to us a better car and we had a good experience. "

LONDON, GB - Reviewed by KAREN - 01 January 2018

" Had to ring twice to find out what was happening with our airport pick up. Waited about 40 mins "

BRISTOL, GB - Reviewed by RICHARD - 19 December 2017

" more frequent bus service to the airport "

LONDON, GB - Reviewed by MR PAUL - 16 December 2017

BRISTOL, GB - Reviewed by RHODRI - 15 December 2017

" getting the shuttle bus to easirent rarely happens as it should. This time I was told to wait 10 minutes for the bus and it arrived 40 minutes later. Not so bad in the summer, but a real pain in the depths of winter in Bristol. "

LONDON, GB - Reviewed by WEIDONG - 09 December 2017

" The rental location is way too far "

" Very slow to do the paperwork when pick up the car, staff seeking nothing but profit to sale you insurance etc. "

LONDON, GB - Reviewed by JENNY - 07 December 2017

" 100 % dissatisfied. First of all any e mail communication had no details of where to pick up the shuttle to go to easirent. Easirent told me that was the responsibility it you Auto Europe! That meant 40 mins checking around here and there getting diff instructions and then 45 mins waiting for the right bus. Then a driver who was training on his route which took more time. Easirent gave me a filthy car, literally unwashed - they said their jet wash was broken. I said I at least expected a clean car so I got a diff one......the fuel guage was a little over 3/4 full though my agreement was to take full and return full......when I went back to tell them about the fuel I was told to bring it back like that.....needless to say it is very difficul "

" Continued from above; the fuel tank went back full but that was not what I signed up for! "

LONDON, GB - Reviewed by ALAN - 07 December 2017

" picking up and returning vehicle easy and efficient. Crown Plaza was an easy location to access when returning vehicle "

LUTON, GB - Reviewed by SIMON - 22 November 2017

" Good service "

" Very friendly and efficient staff. Wasim was very helpfull. The depot was a bit far out but free shuttle bus, no problem. "

BRISTOL, GB - Reviewed by RHODRI - 16 November 2017

BIRMINGHAM, GB - Reviewed by LEOPOLDO - 15 November 2017

" Process to get the car was way too slow and the office was far from the airport, took us a long time and a good few phone calls to get there "

LUTON, GB - Reviewed by MARY - 14 November 2017

" After my dissapointed rental with easirent, I decided to google this company read over 100 negative reviews if thousands .I will never ever hire with easirent ever again .I'm surprised after so many negative comments that Auto Europe car still list them.I will never rent from auto Europe or easirent ever again .I've informed 6 parties travelling to Luton for car hire next month for a fortnight and have told them not to rent from either company .so that's a loss of 6 rental cars for easirent.i witnessed 2 other customers having issues with easirent rent as we arrived.Get them on off your rental list. You are losing business. "

" Avoid avoid avoud!!!! Disgraceful. Shambollock.frauds.misleading.con artists. I rented from Luton branch..but issues arise at every branch Reading hundreds of negative comments ..there are thousands to read...all sharing their issues with easirent.ridiculous name for a rental car firm ..these gangsters are not easi to rent from. From being charged extra insurance(dispute paying extra with a broker.To being charged for damages to car dispute damage being on car already. They con you for petrol. If you have already booked a hire car from them please make sure you take pics of every area of the car close up wheels hub caps bumpers windows inside too plus a pic of mileage clock before taking it.read reviews before renting.please research!!!!!!! "

MANCHESTER, GB - Reviewed by SEAN - 11 November 2017

" No problem with your company but a big problem with the actual rental "

" This company sold my uncle full insurance for 35 euro a day. Hr was not made aware of this until looking at his contract later. Absolutely crazy service. Still waiting to hear back from them. Won't book with au to Europe again st the thought of getting this company "

MANCHESTER, GB - Reviewed by DENIS - 04 November 2017

LONDON, GB - Reviewed by SERGIU LUCIAN - 03 November 2017

" Service provided was very good. Unfortunately the customer service is very, very low. The agents definitely needs a good training, very rude over the phone . Don't advertise that you provide customers with the option that they can make any charges to the booking without any extra cost because it's not true. Some changes are chargeable. "

" Train your staff, the agents definitely needs more qualifications to deal with the customers over he phone. Advertise the right product, there is not true that you can make any changes without any cost 48 hours prior. "

LONDON, GB - Reviewed by BRENDAN - 29 October 2017

" Too much pressure at reception to buy extra insurance It's seems that selling insurance is more important than renting the car "

MANCHESTER, GB - Reviewed by DARREN - 27 October 2017

" There was nothing wrong with the car but the service was terrible. I was delayed but didn't expect to have to wait for over an hour to get a car. "

LONDON, GB - Reviewed by CHARLES - 26 October 2017

" great company,great staff,great prices.. "

" difficult location of office and quite scary to see the rats and one mouse wandering around the flagpoles at the pick up point outside the airport door. £41.00 is excessive for insurance cover for one day. staff friendly. "

LONDON, GB - Reviewed by BRIAN - 24 October 2017

" I had to wait over 1.5 hours to receive the car i had booked after turning up at the office as there were about 8 people ahead of me in the queue, each taking about 20 minutes to process. While the staff were friendly and pleasant it seems that this particular office in Gatwick is very badly managed and the managers are trying to cut costs to the bone by not hiring enough staff to deal with the number of bookings. There were only two desk staff available at the time which was not enough. It doesn't seem to be a once off occurence either as the staff reported that "this has happened many times before" "

GLASGOW, GB - Reviewed by ROY - 23 October 2017

BRISTOL, GB - Reviewed by RHODRI - 15 October 2017

" the shuttle bus isn't a great way to start "

BIRMINGHAM, GB - Reviewed by MAURICE - 12 October 2017

" I was unable to collect the car I had paid to hire, because I was unable to get any reply from that number I was asked to dial to arrange to pick-up the car. This meant I was left with no option but pay £130 sterling to get to Cardiff by train, which was a huge inconvenience. I would expect that will be given a refund of the ?50.22 paid for a car that I didn't get. "

BIRMINGHAM, GB - Reviewed by PAUL - 11 October 2017

" Great "

" Slow service "

LONDON, GB - Reviewed by ANTHONY UNDAN - 05 October 2017

BRISTOL, GB - Reviewed by CAROL - 03 October 2017

" I was very happy with the service provided by Auto Europe and found the staff extremely helpful and accommodating, especially Simon, who made the whole car hire experience run smoothly and hassle free. "

" As above "

EDINBURGH, GB - Reviewed by G D ASITHA - 01 October 2017

" Any reason the rental company try to force the additional insurance. When my company already provide it "

" Car was not cleaned at all. Confused with the time scale mentioned ( 10 -14 )days for the deposit to refunded to my bank. I mentioned and I returned the car with a FULL tank of fuel, regardless there was a fuel charge "

BRISTOL, GB - Reviewed by JOHN - 22 September 2017

" Easy to book online "

" Rang from airport. Came and collected us took us to holiday Inn collection point. All went well took out extra insurance £87 upgraded car from hyandi i30 to moccasin. just as well took out insurancr wing mirror got clipped on way back to car hire side mirror broke. Other driver didn't stop. No problem returning car. Took us back to airport "

BRISTOL, GB - Reviewed by RHODRI - 22 September 2017

" as a frequent user you need to set up an account basis whereby account data is stored to avoid having to input it every time! "

" Great VFM, but a bummer waiting for the bus to and from their location which only operates every 30 minutes and that's not guaranteed and there's often only one person in the easirent office which leads to delays. And if that person is "on a break" then the office is unmanned, which is very poor. "

EDINBURGH, GB - Reviewed by JOHN - 21 September 2017

" Guy that helped us was very friendly and nice "

LEEDS, GB - Reviewed by PAUL - 16 September 2017

" Had trouble at the office where I was renting out tried to contact auto Europe and was left on hold for ages "

" Car was ment to be paid for in full before I reached there yet my bank acc is showing another ?200+ Had to be paid to them "

MANCHESTER, GB - Reviewed by ROGER - 16 September 2017

" Your office is says on its answering machine that it opens at eight am. No one answered until 830. Then couldn't alter my reservation "

" It took 40 mins to process my car. Other customers were the same. "

LEEDS, GB - Reviewed by PATRICK - 05 September 2017

GLASGOW, GB - Reviewed by LIAM - 01 September 2017

MANCHESTER, GB - Reviewed by ROSHEEN - 30 August 2017

" Very unclear information provided about the pick up process. Car was two hours late and we nearly missed the wedding. "

" Sort your stuff out! Two hours waiting for a car, unclear pick up and drop off process. Staff seemed overworked and stressed out. Almost missed the wedding. "

LONDON, GB - Reviewed by MARTIN - 29 August 2017

" Very dissatisfied with the condition the car was presented to me . The issues I had was not with auto Europe there were with the essirent "

" Very very disappointed in service and will never rent from this company again . NEVER "

SOUTHAMPTON, GB - Reviewed by ANDREW - 24 August 2017

" it was ok. a bit of hassle waiting for a car late in the evening and a lot of paperwork. "

MANCHESTER, GB - Reviewed by OMAR - 23 August 2017

EDINBURGH, GB - Reviewed by NUALA - 22 August 2017

" Had to wait too long to have car assigned to me as only 1person on. Booked car for 8.30. eventually got car after 10pm. Just not good enough. Car not washed. "

LONDON, GB - Reviewed by JOSEPH - 21 August 2017

" None "

" Staff very pushy about taking extra insurance. Made a comment about coverage of my own annual worldwide excess insurance which was inappropriate and which the person could not have known was accurate. Location is inconvenient and not in car hire village. No receipt available on return of the vechicle that it was undamaged. This I found very unacceptable. Would not use again. "

LONDON, GB - Reviewed by LORRAINE - 16 August 2017

EDINBURGH, GB - Reviewed by GORDON - 08 August 2017

" The rental car was excellent , no complaints there. There was, however , a lot of pressure from the Easirent staff member to take out additional insurance, which I declined. He then told me that I was not insured and therefore, I was totally liable if any damage occurred to the car. "

LONDON, GB - Reviewed by STEFANIE - 04 August 2017

" Removed funds from my credit card rather than just blocking the amount. When they finally returned the amount, after having to contact them, the amount was short due to exchange rate. "

LUTON, GB - Reviewed by GRAEME - 01 August 2017

" No problem with car, but check out took 90 mins with only 2 people ahead of me in the queue assistants were responsible for bookings, returns and delivering vehicles. So were trying to do too many jobs at once and seriously under staffed. Plus they attempted the hard sell insurance, upgrades etc to the point where I had to say that all I wanted was the car I booked and nothing else. Not using again. "

LEEDS, GB - Reviewed by FIONA - 31 July 2017

" Your reputation has been damaged somewhat by my experience with EASIRENT. Be more upfront on their terms and conditions and charges and ensure they provide the class of car booked. we booked a Compact and got a Citroen C3 which is classed as a Supermini /Economy - similar to a Fiesta "

" The company insisted the full excess amount (£1250) was charged to my credit card. As this amount exceeded my credit limit it was declined so I was forced to buy the excess insurance (£100). They also charged £95 fuel charge to my card - I returned the car with a full tank of petrol. I've never been charged the full excess on my card with anyone-yes held against the card but never charged. We got a Citroen C3 - but had booked a Compact. This is outrageous as we had no option but to pay for the excess insurance and they made an unauthorised charge for fuel to my card. I'm never using this company again and never recommend them. These charges should be made clear to customers before booking - I would never have booked with them if I had known "

LONDON, GB - Reviewed by RON - 27 July 2017

" Nice and quick ,pick up driver was so friendly, in fact all the staff were great, "

" all were good "

LUTON, GB - Reviewed by SANJAY - 21 July 2017

" car was not available when i arrived. staff were verging on being aggresive in trying to scare customers into buying additional insurance. I refused as i had taken out ins already but staff there continued to push the hard sell. I witnessed other people paying for additional insurance as a result of this approach. This bullying approach is disgusting in my case i was told i needed cover that would have cost £123 for 4 days..the car hire was only £56!!! "

MANCHESTER, GB - Reviewed by NITESH - 20 July 2017

" I am regular user but will never book again with you it was horribal experience easy rent didnot gave me any car because i had indian licence which is in english after them i gone to sixt and they issued me straightaway with same licence and evwn staff was very rude not helpfull at all. "

" Horribal experience they didnot gave me car but still charged me twice and ask me deposit for 1250 pounds other companies ask 100 to 200 maximum "

BRISTOL, GB - Reviewed by RHODRI - 20 July 2017

" Great value for money, but they let themselves down with poor administration. This time there was only one member of staff which meant it took me 30 minutes to get a car despite being the only customer at that time. Also, on this day their valet wasn't there so I had to take a dirty car. "

LEEDS, GB - Reviewed by JANE - 18 July 2017

" Didn't like (or understand) the long explanations of why I needed to take out more insurance, especially as I had done this on booking. When I said this, I was told that was with Auto Europe and not Easirent. Assuming this was a waste of money if it didn't transfer or assuming I was being given scare tactics. Either way - annoying. "

LONDON, GB - Reviewed by NATASHA - 11 July 2017

" Recommend Auto Europe but definitely not Easirent and if I was a company like you I wouldn't have Easirent as a company there. They were a complete disorganised mess "

" Not clear in airport where to get shuttle bus from. Extremely long wait time when arrived at Easirent. Very disorganised and chaotic with many people complaining to staff. When we did finally get to the counter and completed paperwork and were ready to get into car, our car was only after arriving back from someone else and so was being washed as we waited and we had to wait again. The car wasn't cleaned properly as it was cleaned in the dark. I would never hire a car from Easirent again and would define not recommend them to anyone. "

LONDON, GB - Reviewed by GER - 08 July 2017

" Very rude and arrogant would do anything for money "

LONDON, GB - Reviewed by KAPIL - 05 July 2017

" Need to stop scaring customers with New rules and threats. "

MANCHESTER, GB - Reviewed by STEPHEN - 04 July 2017

" Your colleague, Huma (not sure if name spelling is correct) at Easirent was exceptional in helping us get to the airport on time after returning our car. "

MANCHESTER, GB - Reviewed by MARTINA - 04 July 2017

" Very slow from terminal to rental centre.The staff at rental centre friendly and helpful. The cars was in excellent condition. "

BRISTOL, GB - Reviewed by RHODRI - 29 June 2017

" the car wasn't of petrol and returning it with the same amount is impossible. Invariably you return it with more fuel as if you return with less you get charged. Also, the car wasn't ready when I arrived, despite my arrival being 30 minutes later than planned due to a delayed flight. "

BRISTOL, GB - Reviewed by AIDAN - 26 June 2017

" My only concern was the distance from the airport to pick up the car. But in fairness the shuttle service was excellent. "

EDINBURGH, GB - Reviewed by JOHN - 12 June 2017

" Easy rent have a policy if u don't pick up car within two hours of booking time they let it to someone else I was not informed of this and had to spend another 80 pounds on a higher spec car as that was all that was available. I was not impressed "

MANCHESTER, GB - Reviewed by PAUL - 08 June 2017

" Greater clarification on additional insurance details. "

" Distant location, chaotic transfer arrangements, highly inefficient office (over 50 minutes wait), hard sell extra insurance. Car itself ok and official carrying out pre-check for existing defects very helpful. "

SOUTHAMPTON, GB - Reviewed by CATHERINE - 08 June 2017

" I emailed auto europe to request a refund for the payment which had been deducted from my credit card as the service which I had purchase was not available on Saturday 3rd June - the car offered by Easement had a fault in the seatbelt in the back seat, I was travelling with small children, Easement did not have any other car available therefore therefore I had to go and rent a car from another service provider. I did not receive a satisfactory response from Autoeuropa so I have now contacted my credit card provider and the European Consumer Centre to make an official complaint. I will never use Autoeurope again unless I immediately receive a full refund for the car hire which did not exist. the reference number {2017/06/05-12885962 "

" Appalling service. When I arrived at the airport I called the Easirent office and the manager said there was no car available. After some time, he called to say they had a car and eventually sent a shuttle to collect us from the airport. We then discovered that one of the seatbelts in the back seat was not working properly. I was travelling with my husband and two young children, therefore needed two functioning back seats. The manager said that was the only car they had available. Clearly I asked her to inform Autoeurope about the fact that Easirent could not provide the service for which I had already paid. I do not know if she did inform Autoeurope. But I will never use easement or Autoeurope again unless I receive a full refund. "

SOUTHAMPTON, GB - Reviewed by EAMONN - 07 June 2017

" AutoEurope was OK. Website very slow for searches. But EasiRent was awful. "

" Didn't get the car I booked. Very slow check-in process. Tried to re-sell me insurance I had already bought. "

LONDON, GB - Reviewed by CAITRIONA - 30 May 2017

" The Joppa Bus information provided on booking form was incorrect. It gave the wrong Bus # for Easirent which delayed us about 45 minutes. "

" Staff were Efficient and friendly, would definitely choose Easirent in future "

EAST MIDLANDS, GB - Reviewed by KASEM - 13 May 2017

LONDON, GB - Reviewed by FIONNUALA - 11 May 2017

" I did not get a car from your company. When we arrived to collect the car I did not know where to go. I ended up having to hire a car. My experience was anything but trouble free. I had no reference number. The information on the left of this page WAS NOT GIVEN TO ME. As I was traveling to a family funeral, I found the whole experience VERY STRESSFUL. I would like a FULL REFUND. I AM SO DISSATISFIED with your company. I have friends go to London next week and I told then NEVER go with your company. All I can say is the whole experience was a shambles. Not even the person we contacted could help us out. Dreadful experience. "

" I know nothing about this company. Was this the company I was to get my rental car from ? I didn't know where they were. When we got to the car village in Stanstad no one had our booking. As I said before I had no information as to the car hire company, where to get the shuttle from etc. I was very very disappointed with the whole experience and WILL NEVER USE AUTO EUROPE AGAIN. "

EAST MIDLANDS, GB - Reviewed by RONALD - 09 May 2017

" Not bad as rental goes I would prefer if the full cover was sorted at the time of booking the car So when I turned up just pick up and go Just a thought Thank you "

LEEDS, GB - Reviewed by VINCENT - 09 May 2017

LONDON, GB - Reviewed by DENIS - 08 May 2017

" as always, outstanding service and friendly staff. I made a mistake with my booking and they helped immediately. Cannot speak highly enough from service from Lisbon call center. "

" Staff i(1) in office was great and very friendly. only 1 person there so service a little slow. The bus only came every 45 mins and that is too long. Unless you tell the bus driver you are picking up a car they will charge £3 per person. If you have booking slip no charge. this should be noted on booking confirmation. "

LONDON, GB - Reviewed by RICHARD - 04 May 2017

" Found my experience with your company nothing short of a dreadful, upon arrival at Heathrow, we waited 40 mins for transfer, I contacted you company on two occasions and was advised its nothing to do with them, I tried to ask how far away the collection point was, as I and the person hung up on me twice. I found the setup shocking, firstly queuing in the wrong section only to be told it was upstairs, seemed as if there was no structure. The agent only had one goal was to sell me the most complicated insurance, advised that I'd had to leave a deposit of ?1250 if I did not take it out. No where on your site does it state same. The baby seat was filthy, I complained and told that we have not been charged for it, which is not true. Shocking "

" We ordered the seat and paid 10£ per day, we are highly dissatisfied, the car was not clean either, a half hearted effort to clean it at best. Given our experience we brought the car back early, the place was hectic. I've hired cars all over the world and never seen anything like this, I feel your companies only plan was to take as much money off me as possible. The staff were not helpful, I felt that given the position I was put in I had no choice but take the 88£ insurance as it looked that If Id paid the deposit I'd never see my £1250 again. Have to say the experience was the worst I ever had with a company. Car seat was horrible, we have photos to prove it also. Your agents advised its the only one they had. "

LONDON, GB - Reviewed by ANN - 03 May 2017

" Very happy with advice given by staff member regarding having to change my rental in Pisa even though it did cost me more than the original booking. "

" too long a wait for shuttle, 1,250 deposit which left it impossible for me to rent again 5 hours later in Italy. called auto europe to change booking in Pisa to no excess rental. "

BRISTOL, GB - Reviewed by RHODRI - 29 April 2017

GLASGOW, GB - Reviewed by VINCENT - 28 April 2017

LUTON, GB - Reviewed by KIERAN - 27 April 2017

" Worst experience ever. Because I did not have ?1600 credit on my credit card I was forced to pay out £16 per day (£48), which they worked out to be greater than ?60, extremely high rate of exchange even allowing for your 3.5% charge. My original bill was ?54 which included super cover so with the extra ?60 I was forced to pay out, my quote more than doubled. "

" £1250 deposit is not greater than ?1600 and £48 is not greater than ?60. "

LIVERPOOL, GB - Reviewed by BRIAN - 19 April 2017

BRISTOL, GB - Reviewed by RHODRI - 08 April 2017

" Great prices but it took over 20 minutes to collect and return the car after I had arrives at their off site office. But still great vfm "

LONDON, GB - Reviewed by PATRICK - 05 April 2017

" Too far from the airport and the bus is too irregular. Deposit level is very high for UK. "

BIRMINGHAM, GB - Reviewed by TONY - 28 March 2017

" Very unhelpful to deal with "

" Didn't even get to Easirent as had to cancel booking and have not yet been refunded by Auto Europe "

LONDON, GB - Reviewed by WILSON - 16 March 2017

" Opted for a small for single person. Got a brand new Ford Fiesta. Being outside the airport customers need to allow ample time to collet and return car. The rental itself was excellent with prompt attention as you arrive without ant wait or delay. "

BRISTOL, GB - Reviewed by RHODRI - 10 March 2017

" on this occasion the car wasn't full with petrol. I prefer to receive and redeliver the car FULL to avoid debates about where the needle should be. I also think easirent's [policy of insisting that you fill up in 1 of the 2 nearest garages is draconian. This policy potentially treats all ts customers as cheats, which obviously isn't the case! That said, the rent was great value for money and their staff are as polite and pleasant as can be! "

LONDON, GB - Reviewed by THOMAS MARK - 26 February 2017

" Process went very well from start to finish "

" Very pleasant helpful staff "

EDINBURGH, GB - Reviewed by JOHN - 13 February 2017

" Staff were fine to deal with but I was obliged to pay an extra charge which was more than the actual rental and I have put in a query about this. "

BRISTOL, GB - Reviewed by RHODRI - 09 February 2017

" when booking I was not aware that easirent wanted UK address confirmation and for you to fill up the car at one of two petrol stations near near their office, both rather draconian measures of which renters should be made aware before booking with easirent. Other than that, great VFM. "

BIRMINGHAM, GB - Reviewed by ANTHONY - 02 February 2017

" David was very helpful "

LONDON, GB - Reviewed by USMAN - 24 August 2016

" I won't suggest easirent "

LONDON, GB - Reviewed by MARGARET - 20 August 2016

" I was not notified that their office had moved to another hotel a bus journey away and this wasted a huge amount of time before I tracked the ofdice down. Staff in the ofdice were very unprofessional and somewhat rude, talking down where we were going on our holiday, forcefully trying to sell extra insurance despite my having already purchased it and telling me what I had bought would never pay out and making jokes to each other abput affairs with other members of staff. Would never rent from here again. "

BRISTOL, GB - Reviewed by MICHAEL - 13 July 2016

" A missed flight led to a "no show" could not contact auto Europe within their specified time limit due to opening hours and call being put on hold. T& C not clear on documents "

LONDON, GB - Reviewed by LENKA - 11 July 2016

" charge me full tank fuel of 90 pounds even though in my voucher agreement I was due to be charged 30 pounds In addition the company made me to buy insurance for 15 pounds a day in order to waive the excessive deposit 1,250 pounds which was not in the voucher agreement. "

LONDON, GB - Reviewed by SARAH - 04 July 2016

" Although this experience was terrible. It was Easirents fault, not Auto Europe. I have booked with Auto Europe before and had pleasant experience. "

" Absolutely terrible service. We rang the number as soon as we arrived and were told there would be a car outside to pick us up in 10mins.30 mins later,still no car.Rang them back, were told he was on his way. Another 10 mins later driver arrived.Zero English. Not one world. Unmarked car, no sign to say he was Easirent. He ushered us into the car and left us sitting in it for a further 10 mins while he went off to talk to a colleague.No apology, no nothing.When we finally got brought to Easirent desk they wanted £1250.00 deposit.I explained I had rang to check deposit and was told it would be approx. £100. He said to reduce the deposit to £100 I had to pay an additional £40. As I did not have £1250 on my card I had to pay this.i am disgusted "

EDINBURGH, GB - Reviewed by PATRICIA - 29 June 2016

" Waiting a while to get car, but staff very helpful "

" Staff very friendly and helpful, but too few so service was slow "

LONDON, GB - Reviewed by IAN - 21 June 2016

" Easy to book with wide choice of vehicles at competitive prices. What more do you want? "

" Really excellent service. Shuttle to the car hire depot was on time. Efficient and friendly service on collection and drop off. Brand new car. "

GLASGOW, GB - Reviewed by MARGARET - 14 June 2016

" Rental desk closer to airport would be more satisfactory. "

" We waited 20 minutes for Shuttle bus at airport. This is too long, when you are trying to get away down the road. "

MANCHESTER, GB - Reviewed by ABDULGHANI - 12 June 2016

" It was the worst experience ever & 1st and last time started from the airport waiting for an hour till they picked me then the very bad attitude from staff and not honoring the agreed price on the printed contract everything was changed at the front desk. "

" They have a very bad attitude towards customers and honoring contracts and misleading them as well. "

LONDON, GB - Reviewed by ROSS - 08 June 2016

" easy to book , very prompt confirmation "

" Didnt get the car i ordered ,which i understood.Was asked to upgrade to another model before i found this out at a cost of £15 per day.When i went to collect car this "upgrade" was the one i received anyway.Hade to leave a €1750 euro deposit which was returned very promptly,there was a 3.5% service charge on deposit which i thought was steep.Drop off was very easy,car was in great condition,just thought the upgrade was a bit of a sneaky tactic. "

LIVERPOOL, GB - Reviewed by MICHEL - 01 June 2016

" I'm satisfied with Auto Europe servisce, but Easyrent is awful. "

" I send an email to their costumer service, didn't got answer yet. 1.dirty car. 2.Ford Focus very narrow for driver - didn't have any other car to replace. 3. Charged me 30 GBP for only 1/4 tank. I filled 32 GBP for 3/4 tank. 4. Charged me 2 GBP for the shuttle each direction. "

LIVERPOOL, GB - Reviewed by YURI - 28 May 2016

" the rent company "Easirent" asked additional money for reducing deposit to be frozen from 1200 to 500 pounds. so the charged additionally 25 pounds and frozen 500 on my bank card. besides, they were rude and not customer friendly. Spoiled my impression on auto Europe. "

" the rent company "Easirent" asked additional money for reducing deposit to be frozen from 1200 to 500 pounds. so the charged additionally 25 pounds and frozen 500 on my bank card. besides, they were rude and not customer friendly. Spoiled my impression on auto Europe. "

EDINBURGH, GB - Reviewed by RODERICK - 18 May 2016

" I was not forewarned about the issues relating to non supply of credit card, this resulted in an additonal £22 per day charge for excess cover despite me having already purchased car hire excess insurance from a 3rd party. Easirent would not accept a VISA Debit Card or accept the car hire excess policy I had already purchased. The fuel policy was not made clear at all on the voucher and was charged for a full tank despite not even using a half tank of fuel. "

" When picking up the car I was told that given I was not able to provide a credit card (to hold a deposit of £1250 excess) I was to be charged an additional £22/day (£88 total) for their own excess insurance as they would not accept my VISA Debit card or would not accept the fact that I already had purchased car hire excess insurance from a 3rd party prior to travelling. I was not forewarned about the fuel policy of £30 charge for a tank of fuel which for me was no where near what I was going to use. This fuel policy was not mentioned in the Easirent voucher or quotation from AutoEurope. What started as a quotation for car hire at £32 resulted in a total cost of £150!! "

BIRMINGHAM, GB - Reviewed by BRIAN - 07 May 2016

" To charge me €75 for three quarters of a tank of fuel is outrageous. I picked up the car with three quarters of a tank and was to drop it back empty. It was more than empty. Well done. You've made a fortune from me. Also a €1600 deposit is very excessive. I had to phone my bank and arranged a credit extension on my credit card. Thankfully they provided it. This took me more than an hour phoning Ireland. Maybe I should have noticed that in advance but the fuel charge of which I have no control is a scam. Won't be using easirent again. "

LONDON, GB - Reviewed by EAMON - 01 May 2016

" No problems "

" Very unhappy. I was forced to take out additional insurance that I didn't want to. I was told that the excess was €1500. I have 4 visa debit cards but they did not accept them. I had to use a credit card, I did not have 2 credit card with a €1500 limit so I wanted to put it on 2 credit cards but they would not allow me to do that. This was not stipulated in the booking conditions. As a result I had to pay significantly more for additional insurance which I did not want. There was several other customers who also were there at the same time as I who were also giving out about the excess. I was happy to pay the €1500 excess but they should of been able to charge my visa debit cards or take 2 payments on my credit cards. never again "

BRISTOL, GB - Reviewed by SERINNA - 28 April 2016

" Was told before I left I would have to pay you 88 euro extra which I didn't mind but then to be told at car rental in had to pay 125 sterling which was 152 euro nearly double the amount , it wasn't just me who had this issue others waiting also did , hidden costs which should be explained before you buy "

" Steer clear all hidden costs and extras , paid in advance for the car and when I arrived in had to pay extra for insurance nearly twice the amount I was told from the company I booked it with "

BIRMINGHAM, GB - Reviewed by LIAM - 24 March 2016

" Unhappy about the Extra charges Poor location outside Airport, the bus company Airparks do not provide transport for Easirent any longer 30 min wait at Airport for collection, 40 min wait at Easirent for collection to airport Unhappy with fuel policy, had to pay €30 for half tank and return empty, this policy is blatantly unfair Car was nice but I felt smaller than other Group D type cars. "

MANCHESTER, GB - Reviewed by MARK EDSON - 22 March 2016

" i can say auto Europe is one of the best company so i give you a thumbs up. "

" i will never ever recommend EASIRENT to my friends relatives or to anyone. to many hidden charges and then front desk is very rude! and they will force you to get the very expensive insurance of their own. "

EAST MIDLANDS, GB - Reviewed by PETER - 21 March 2016

" Ensure that a local contact number is provided with every booking so that upon airport arrival a text or phone call can be made to Easirent to arrange collection. "

" The staff member on duty on the night of 11 March 2016 was excellent. A great example of perfect customer service. Upon return it was not certain where the office is located because it was dark. It would be useful to have SAT NAV equipment that is built into cars programmed with the site location. Generally the service is very good. "

MANCHESTER, GB - Reviewed by EMY - 13 March 2016

" Very helpful, very efficient. I left something in the car and only realised it when we were at the airport and the driver of Easirent went back and collected it for me and brought it back to the airport. I was very impressed. "

LONDON, GB - Reviewed by GERARD - 29 February 2016

" Negative: Car was not cleaned and a number of fault lights showing on dash. Positive: We were early and car was not ready but received coffee vouchers while we waited. "

EAST MIDLANDS, GB - Reviewed by JIGNESH - 26 February 2016

" I am extremely dissatisfied with the experience we had while collecting the car for two reasons a) we were being forced to buy excess insurance product and in fact at one stage I believe we were even not offered the basic insurance that is included with the rental b) we were given not given the correct reason for declined transaction on second credit card which led us to buy a product which was not required. "

MANCHESTER, GB - Reviewed by SHANE - 23 February 2016

" had to phone company to pick us up. It was not clear to me that the rental place was not in airport carkpark. "

LUTON, GB - Reviewed by LIAM - 28 January 2016

" Everything good except Auto Europe web site said pick up full and return full yet easy rent charged 30gbp for fuel. I travelled less than 20 miles and fuel light came on, got 10 quid and returned car with more fuel than it came with. "

" Car was fine but charging 30 quid for fuel is a con as the car I got had no more than a tenner in it. Would not recommend easirent to a friend "

LUTON, GB - Reviewed by MOHAMAMD - 14 January 2016

" Car rental location was v far away from airport and it was not clarified beforehand. It took v long to get the car and I was delayed with my appointment "

" Car rental location was v far away from airport and it was not clarified beforehand. It took v long to get the car and I was delayed with my appointment "

NEWCASTLE, GB - Reviewed by KIERON - 11 January 2016

" the preauthorisation amount of nearluy €2000 excess is excessive, and defeats purpose of CDW. It will influence whether I use Auto Europe/ Easirent again. "

LONDON, GB - Reviewed by KEVIN - 03 January 2016

CARDIFF, GB - Reviewed by RHODRI - 22 December 2015

MANCHESTER, GB - Reviewed by TIMOTHY - 20 December 2015

" Car was not located at airport "

" Rip off Extra charge £26 per day for unwanted insurance Extra charge of £24 for fuel Not to be recommended "

BRISTOL, GB - Reviewed by JOHN - 09 December 2015

" I use AutoEurope a lot to hire cars and I am generally satisfied. However, I was trying to rent a car recently from Dublin Airport for 10days from 14 - 24 December and found that your price was much more expensive than Argus car hire. I phoned your company and asked for price matching under your Price Promise and sent all the details to your representative who said someone would contact me the next day. I never heard from anyone the next day. If you have a price promise you should honour it. I was trying to stay with you as my sole supplier and was disappointed by your lack of response. Otherwise the service over the last 6 months has been good. "

" Easirent is not a professional organisation. They are the worst I have encountered for quite some time. Their location is not convenient being in Holiday Inn 5 miles from Bristol Airport. We had to wait over an hour for a representative called Harry to turn up at the little desk on the first floor. He did not apologise for being late. He said our booking was for 4.30pm when all the documents clearly stated 2.30pm. I felt my details such as credit card were unsafe with these people as they just have a little desk on the first floor of the hotel with a couple of filing cabinets and no safe. Harry quoted £52 extra for 2 days excess insurance for a Ford Fiesta when the normal is around €8 per day. Car was OK, Harry was not. To be avoided! "

CARDIFF, GB - Reviewed by RHODRI - 06 December 2015

" The car was not full of petrol so I was asked to return it with the same amount of fuel which is impossible to do. Otherwise it was all fine "

" See above "

LUTON, GB - Reviewed by SHARON - 05 December 2015

" Was not happy with excess insurance very high and secondly the payment up front for full tank of petrol , no offer for me to bring it back full instead which I feel was unfair as only used half the tank but regardless was charged for full tank !! "

LONDON, GB - Reviewed by COLIN - 20 November 2015

" Confusing fuel replacement policy "

CARDIFF, GB - Reviewed by KIARA - 16 November 2015

" Dealt with by two very friendly and professional staff "

LONDON, GB - Reviewed by PAUL - 09 November 2015

GLASGOW, GB - Reviewed by JOHN - 03 November 2015

" I have always used Auto Europe when renting a car in the UK. Always good value. "

" The staff were very efficient and friendly. They were great to deal with very helpful. "

GLASGOW, GB - Reviewed by LAURA - 02 November 2015

" I found that it wasn't very clear where to go when I landed. The GPS system was difficult to use and would have benefitted from having the address of the Ramada hotel in it. I found your staff tried to get me to spend more money as soon as I arrived to collect my car. The car itself was fine and drop off staff were lovely. "

MANCHESTER, GB - Reviewed by SHARON - 20 October 2015

LUTON, GB - Reviewed by CLYDE - 19 October 2015

" Not happy that erasirent is listed as "in the airport" It is in a distant caer park. "

" Easirent is not "in the airport" and it has unacceptable rental conditions: Only available with £30 extra for fuel, not reimbursed if not used; demands crdit card blocking of full excess if insurance not taken; Takes written record of credit card details including security number—NOT ACCEPTABLE FRAUD RISK. Not convenient, not secure and not cheap "

EAST MIDLANDS, GB - Reviewed by MAEVE - 14 October 2015

" Website was easy to use but charges / details of comparisons were not clear "

" I prepaid my booking so was very dismayed to be hit with additional charges, over 3 times the value of the original booking when I went to pick up the car, that were not disclosed at time of booking. I couldn't get hold of rental company when I arrived & had to walk to an off site location to be met. Instructions on the booking info were unclear On pre inspection of the vehicle, the agent didn't disclose / point out preexisting scratches and when I rang about them later that day, he said that he was aware of them - initially deceptive in my opinion I'm getting charged through the roof for a 1 inch scratch on the wing mirror, which I think as preexisting along with the above. I could go on but I'm out of characters !!! "

BRISTOL, GB - Reviewed by ANA - 17 September 2015

" More info needs to be provided re individual hire company locations etc. People need to be alerted to the fact that despite paying an additional fee for damage cover, the individual hire company then requests another additional fee at pick up. "

" No indication that office was not at airport. Repeatedly called for pick up and was promised call backs which never happened. Waited 1.5 hours at airport before finally being collected. Was supposed to collect car at 8 and finally got it at 10.30, so was late to meeting. Total lack of vital information meant I was 2 hours late for my meeting, which then resulted in me leaving late. Return shuttle bus to airport only runs on hour and half hour (no information about this provided either), and if the bus hadn't been delayed, I would have missed my flight. All in all, an exceedingly poor experience with this company and will advise friends not to book with them. "

BRISTOL, GB - Reviewed by EMANUELE - 02 September 2015

" I will never use Easirent again. You should scrutinize better the renting companies you guys propose. "

" I needed to wait 1h for a bus to get their office; Their office is 10min far from the airport; "

MANCHESTER, GB - Reviewed by PATRICK - 27 August 2015

" a brilliant service with excellent staff thank you "

" the staff where great i will be recommending them "

LUTON, GB - Reviewed by EOGHAN - 10 August 2015

" It wasn't clear that the insurance we bought through you still required a credit card with a very large limit for covering the other company's excess. This resulted in us having to buy more insurance before being able to rent the car. "

" The new rules for holders of UK should have been advertised in advance prominently. We were only told when we arrived. There was no wifi to access the DVLA website and we didn't know our national insurance number. The phone option wasn't mentioned until we spent time and money trying to find ni numbers using expensive mobile data. This cost ten pounds- are easirent making a profit on this? The one person staffing the desk gave the impression that this happened to lots of people so why weren't we warned? We also were given very slow service and ther Part of this was filling in paper forms - why couldn't this information be requested when we booked online? It was a waste of our time. We will never use this company again and we felt cheated. "

BRISTOL, GB - Reviewed by SEAN - 05 August 2015

GLASGOW, GB - Reviewed by DAVID - 31 July 2015

" Horrible company to deal with "

LONDON, GB - Reviewed by MARC - 20 May 2015

" I have been renting cars worldwide for more then 20 years, i never had an experience like Easyrent at the Hilton at Gatwick before. the waiting time to be seen was 40 min with only 1 person ahead of me. agent wanted to block 1700 € on my credit card, when this was not an option he would not release the car unless i paid an extra fee of twice the original renting fee as a "waiver excess". I do not need your feedback on this, thank you. "

GLASGOW, GB - Reviewed by ROGER - 12 May 2015

" the website was ok but I did not receive my car and I had to hire a car with another company. See answer below "

" very poor, I arrived at the airport to find that the car hire operator had gone home for the nigh and was not contactable by phone. I had to hire a car with another company at 5 times the price I had booked the car for through Auto Europe. The experience was terrible. The hotel mentioned in the pick up point told me they had repeatedly asked EASIRENT to stop referring to them as they had a lot of people coming in and asking about them, a company of which they had nothing to do with. "