DOLLAR GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by RICHARD - 21 July 2025

" only poor point was that directions to rental car return in munic airport are now rather confusing "

" manual car not available so had to take an auto, which i was not accustomed to drive. no upgrade to a next group manual offered. no condition report provided instead they said they sent to email, but as i had no computer, i could not access a report. such a report needs to be provided to a person at time of pick-up. one scrape on rear bumper noted and photoed by me but it was not shown on report which i was able to access finally, 10 days later. not really satisfactory "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROY - 21 May 2025

" When I went to Hertz to compalin the compliants section not working "

" Collected car from Hertz and was overcharged. Invoice vs what was taken from my account varied. Separately did not agree specifically to Fuel Purchase option and did not initial to accept option given. Dropped car back full. So disappointed "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PATRICK - 19 February 2025

" You sent me a Confirmed Reservation (which is your term). Confirmation means "proof that something is true". Reservation means to "hold something for ones use" In this case despite your Confirmed Reservation statement, no actual vehicle was reserved for me. There was no car available and it was only because I complained that efforts were made to find a vehicle. 2. Compact As you agreed, I had reserved a compact car. The definition of compact is small and conveniently shaped. The alternative I was given was neither small nor conveniently shaped, being too big to handle on small country roads and too high making it extremely difficult to find a suitable parking places. 3. Car v Van A car is a 4-wheel vehicle able to carry a small number of people. A van is a larger vehicle for transporting people or goods. So you are incorrect in your statement I was not offered an upgraded car. In summary if I had wanted an oversized van, I would have booked one. I wanted a compact car and that's what I reserved with you. However you did not reserve this or anything for me. Instead it was left for an assistant at the counter to give me anything she had. You have failed to deliver on our contract and I would hope you would make me some offer of recompense for your failure to honour my reservation. "

" At the Dollar Rental Desk in Munich Airport, I was told to wait a number of hours when a car might become available. When I pushed they eventually came back with a vehicle. However I did not receive a car upgrade - I was given a 9-seater? van that was too big and too high for the car park and very difficult to drive on country roads. As a long standing customer I would expect better service and response. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by GILLIAN - 29 October 2019

" I had great difficulty in finding the desk in Memmingen airport and wandered around for about twenty minutes looking for it. This is not at all helpful after a fligh and wanting to get on the road as soon as possible. I even asked at the information Desk and the lady had never heard of Auto Europe before and couldn't tell me where to go. Eventually I noticed a tiny A4 sign saying "Dollar" at the Hertz desk and met with a very nice man who was cheerful, helpful and efficient, and had me ready to go in minutes. Similarly when dropping off the car I went beck tot he desk in the airport only to be told that I needed to drop it back to the outside office which is again badly signposted. I feel that this bad sign posting and lack of clarity as to exactly where to pick up and drop off the car could easily be fixed with better signage and would greatly improve the ease and pleasantness of the experience of renting a car from you. "

" I had great difficulty in finding the desk in Memmingen airport and wandered around for about twenty minutes looking for it. This is not at all helpful after a fligh and wanting to get on the road as soon as possible. I even asked at the information Desk and the lady had never heard of Auto Europe before and couldn't tell me where to go. Eventually I noticed a tiny A4 sign saying "Dollar" at the Hertz desk and met with a very nice man who was cheerful, helpful and efficient, and had me ready to go in minutes. Similarly when dropping off the car I went beck tot he desk in the airport only to be told that I needed to drop it back to the outside office which is again badly signposted. I feel that this bad sign posting and lack of clarity as to exactly where to pick up and drop off the car could easily be fixed with better signage and would greatly improve the ease and pleasantness of the experience of renting a car from you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DESMOND - 30 September 2019

" The car was as described (possibly even a bit better), charges were clear;y explained and the whole experience was very satisfactory "

" The pick up was seamless, counter staff were very helpful and the car was within easy walking distance of the terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by BRENDAN - 18 July 2019

" Excellent "

" Excellent, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by POLYCHRONIS - 21 February 2018

FRANKFURT, DE - Reviewed by IRENEUSZ - 03 January 2017

MEMMINGEN, DE - Reviewed by IGOR - 09 August 2016

" Auto Europe charge me 36.98 Euro, but Dollar also charge me 61.47 euro additionally !!! "

MEMMINGEN, DE - Reviewed by KATHY - 24 June 2016

" I always book with Autoeurope..that won't change! "

" Very efficient,friendly "

MEMMINGEN, DE - Reviewed by EDMUND - 12 June 2016

" Excellent customer service, my enquires were dealt with quickly. I contacted customer services to say my flight was delayed and they contacted the rental company while on was still on the phone to advise them of my delay and assured me the rental company would wait after hours for me. Overall I was very impressed. "

" Very helpful even after I was nearly 2 hrs delayed. I had expected a larger car, I booked a hyundai i40 or similar but was given a puegeot 308sw. To be honest the car sufficed for my needs and overall I was happy. "

MUNICH, DE - Reviewed by JULIANE - 01 March 2016

" All good, thanks. "