AUTO EUROPE CYPRUS Car Rental Reviews

PAPHOS, CY - Reviewed by MARK - 11 June 2025

" Everything was fine, could be a bit less expensive considering the model of car. "

" Charged for the fuel, even though I selected, get full & return full. Shouldn't be charged unless you return it empty. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by DARREN - 28 May 2025

" Would recommend to anyone "

" All staff were extremely friendly and helpful. There was no pressure on additional insurance, just informed about it which is much better than some companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by MARIAN - 23 April 2025

" As above. "

" Car brakes omitted a very high noise when brake pressed, car not clean, on return the man who checked the car was outright rude. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by STEPHEN - 18 April 2025

" Very positive "

" Very positive service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by STEPHEN - 11 February 2025

" Everything went smoothly which made it very enjoyable "

" Excellent service and good quality cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by TERRY - 22 January 2025

" Friendly, helpful "

" Staff are very friendly and explained everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by TERRY - 13 October 2024

" Excellent customer service "

" Very happy with the staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by LIAM - 15 July 2024

" I copied Sixt email to AutoEurope on 20 June regarding issues with the rental but got no replies. I eventually called Auto Europe on the phone on 25 June (no reply to email still) and received a phone call back that morning. What I was told was that the Octavia and Corolla were both 'C' class vehicles, therefore the Octavia was classed the same as the Corolla; 'C' class. Sixt may put them in the same class but there are definitely not similar vehicles in terms of size or power. There is no way a Corolla and Octavia are equivalent. The Octavia is a far bigger and more powerful vehicle than the Corolla. The Octavia is ideal for Cyprus as it has steep inclines/declines of 8-11% and I had three passengers. I was not satisified with the fact that AutoEurope did not reply to my emails at all forcing me to follow up by phone. When I did follow up by phone, I would have thought that AutoEurope would have intervened on my behalf with Sixt to ensure I would get an Octavia or better when I arrived back to the rental desk. A delay of five days replying to emails is not great by any standards, I expected better. "

" CYcarhire vendor was Sixt. The expectation I had when arriving at the desk was a Skoda Octavia (as per image on my booking email). What I received was a Toyota Corolla Hybrid with a keyfob that would not lock the car. I was offered an upgrade for a fee/day but I declined. I would have thought that I should have been offered the upgrade for free as they didn't have an Octavia. I contacted Customer.Relations@sixt.com.cy on 20 June by email (Joanne Williams) and said I would be at the Paphos airport on 25 June and could I exchange the car for a Octavia. I provided my voucher number however, I never received any reply as to whether I could or not exchange vehicles. I copied this email to reservations@autoeurope.eu on 20 June but did not get any reply from AutoEurope either. Subsequently, I went to the airport on 25 June and spoke to the manager at the Sixt rental desk who very kindly agreed to my request. I must compliment him very much but criticise the non-reply to my email from Joanne Williams of Sixt and AutoEurope. I have to say that the Sixt rental staff on the ground in Paphos airport are great and customer service could learn a lot from them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by DAVID - 23 April 2024

" I have used autoeurope on several occasions and have never had any poor experiences with them. The rental company in Cyprus (Sixt) was the problem. They told me they were giving me a free upgrade, the car was not up to the standard I would expect from a hire company, plenty of scratches and marks on the bodywork, in car systems were outdated. "

" Sixt were the car hire company. I paid €133 to auto Europe for the hire car. At the desk I was required to pay another €146 and put a hold of €150 on my debit card because they would not accept blocking my wife's credit card. (No other hire car I've ever had has a problem with this. I would not recommend sixt to anybody unfortunately. This is my second poor experience with this company. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PAPHOS, CY - Reviewed by PATRICK - 17 April 2024

" No problems. Got through the pick up and drop off with no delays, albeit Paphos airport was quiet at the time "

" No problems. Got through the pick up and drop off with no delays, albeit Paphos airport was quiet at the time "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by CARMEL - 03 March 2024

" I will definitely use autoeurope again. "

" Fantastic experience, very straight forward and very friendly people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by SEAN - 08 November 2023

" Everything went smoothly. "

" Was straight ford. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by MIHAIL - 15 September 2023

" Convenient interface, usually unbeatable prices, overall extremely satisfied "

" Cars unusually old for Europcar level - mine had over 70,000 mileage and it's not an exception - last year they also gave a car with similar mileage. Otherwise, nothing to complain - reasonable prices (pick up in Larnaca with drop off in Pafos costed justes extra (E35), the rare company that operates 24h in Cyprus (others close quite way before the late flights arrive) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by LIAM - 21 July 2023

" I was somewhat disappointed to learn that Autoeurope set up the car rental contract on a 'Full to Empty' basis. I only found this out when I arrived at the car rental desk. I was told that were I booking with Sixth direct then it would be on a 'Full to Full' basis. I was told that all the contracts from Autoeurope to Sixth in Cyprus was on 'Full to Empty' basis and they weren't able to change it. As I said, I was disappointed with that position. I believe Autoeurope's default fuel position should be a 'Full to Full' basis "

" I was satisfied overall but I could not get an answer from Sixth to a question I asked regarding a situation where the main driver was unable to drive the vehicle (due to illness). I made it clear that the main driver would not be able to go to the hire location. I wanted to know the procedure of how a second driver would be substituted then for the main driver. I did not get an adequate answer - I got a 'standard' answer which didn't answer the question. I'm sure that this situation cannot be unique in the industry and there surely is a procedure to deal with it. I would be delighted to know what the procedure is if ever I need to use it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by ACHILLES - 25 May 2023

" Not the cheapest, but good service. "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by PAUL - 20 March 2023

" AE always easy to use and give good price options and summary. Would be better if charges were clearer such how excess claims are treated. Thankfully I didn't need to avail of this. "

" Car had plenty of marks on it and made the pickup experience stressful ensuring each one was documented. Seemed to imply the extra expense I went to to book through auto Europe and protect my excess was a waste of time and my money but thankfully I knew better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LARNACA, CY - Reviewed by ALEXEY - 02 January 2023

" Overall not bad, but there was a HUGE NEGATIVE from SIXT "

" Hello! The last rental was in Sixt in Larnaca airport. That was a TOTAL SCAM from SIXT side. We booked the car with ZERO excess insurance. In our voucher was written about insurance with 0,00 excess, BUT SIXT manager wrote in contract 800 euro excess., She just explained us that we didn't understand a contract rules. WHY ? Why the SIXT manager break the rules of contract and change the excess amount!?? I count that as a SCAM from rental company. Staff name - Alexandra Borisova "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by COLM - 28 October 2022

" We were surprised how expensive the the rate was, considering it was a 28 day rental. "

" We were surprised how expensive the the rate was, considering it was a 28 day rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ODHRAN - 04 October 2022

" Booking experience was perfect "

" Very pushy counter staff. Had booked a full tank and return full. Was not allowed to leave counter without paying for a full tank of petrol and told just bring it back empty as it was easier. Staff working at pickup/drop off were very good and really thorough at noting any scrathes. Car was of a high standard but had a damp smell. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LARNACA, CY - Reviewed by JACK - 17 April 2022

" No issues with the car hire. "

" We'll equipped clean car, quick and easy pick up and drop off. Unlimited mileage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by LLOYD - 18 March 2022

" Top class service. "

" Excellent car, everything ready and waiting, fast processing both in and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by JOHN GEORGE - 17 February 2022

" My comments may change if you refund the payment made for my booking. It is unscrupulous to retain the full payment. "

" When I arrived to collect my car I was told I couldn't hire it without making a deposit payment. The card I used to make the booking was not acceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by COLM - 18 October 2021

" Will be looking elsewhere for future car rental "

" Much too expensive and having been a customer for nearly 14 years will not be using Europcar again "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 4

PAPHOS, CY - Reviewed by STANISLAV - 27 November 2019

" Great ! "

" Everything was OK "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by CAROL - 19 November 2019

" Fast friendly and good value "

" Lovely friendly efficient and great value for money. I will defiantly use again on my next visit to Larnaka . Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by RICHARD - 05 November 2019

" Everything regarding the booking was excellent but the issue of extra insurance is confusing. I took the Super option when booking but when I met the Europcar staff they said I should have taken out the extra insurance with them as I would have difficulty claiming in the event of any issue arising. "

" When I arrived at the Europcar office they did not have the car I ordered. They offered to come to me to switch cars a day later but I opted to return the first car to the airport the following day myself and collect the car class I paid for. I was not offered a refund or anything for the inconvenience. I could not depend on Europcar to come to me to do the switch as I had a bad experience with them on my last holiday when they came to replace a faulty tyre which involved several return trips to their depot and delayed me several hours. Again on that occasion there was no offer of any kind to make up for the inconvenience. I was told a supervisor would call me later but that did not happen. If you wonder why I went back to Europcar sorry to say after many car rentals in Cyprus others were even more unreliable. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by OLEKSANDR - 25 October 2019

" great "

" good card condition and stuff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by SERGEJS - 21 October 2019

" all vas goog "

" all vas goog "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by ZANETA - 18 September 2019

" Very good, better value for money. "

" All went very well without any hassle. Car collection was late night and counter was open. Would recommend company to everyone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by DERPAPAS - 17 July 2019

" As above "

" Aside the average condition of the car overall a very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PAPHOS, CY - Reviewed by CRISTINA - 16 July 2019

" Overall it's been a great experience, I am very satisfied with it. "

" great experience, I have nothing to complain about. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ALLAN - 18 April 2019

" Great friendly service from the guys on the desk "

" Great friendly service from the guys on the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by REFAEL - 06 February 2019

" No comments "

" Great!! no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by CRISTIAN - 23 November 2018

" Last year i did use auto europe to rent a car in cyprus also, from sixt, no problem with this card. it was obvious this time that they wanted to find any invented reason to overcharge. "

" In 15 years of using my cards to rent cars (with autoeurope) everywhere in europe, middle east and US(not with auto europe :) ) , i have never had the problem of the people at the counter rejecting all 6 of my cards, despite the fact that i have ample amounts of money on them, just because it's not 'credit' card. I do not need a credit card, i have enough money :) I have use these (type of) cards forever, even in august this year with autoeurope in vichy france. This time, Europcar has insisted they will not use the card if it is not written 'credit' on it, regardless of how much money it has on it - all just so that they can overcharge another eur 130. (which was possible to be paid with the non credit card..) "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AYIA NAPA, CY - Reviewed by REGINA - 21 October 2018

" fastand professional. "

" efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by NUNO - 16 July 2018

" Easy to book, good prices. "

" Told we got an upgrade but the car, Kia Rio was very week and it seems below the class we've rented. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LARNACA, CY - Reviewed by PATRICK - 13 June 2018

" Very satisfied with service "

" No delay at pick-up or drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by COLM - 22 April 2018

" I have always got a very good price with auto europe and I have used them for many years "

" Everything was as expected and the car was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by VAIDAS - 17 April 2018

" good "

" good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by JULIA - 10 April 2018

" Positive experience only GPS a complete waste of money. "

" The girl at the counter was very nice.i got really good car- small,economy but was able to drive up the hills.i didnt like GPS.it was very basic and unable to show most of directions.compeletely waste of money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by COLM - 20 February 2018

PAPHOS, CY - Reviewed by STEFANIA - 24 October 2017

LARNACA, CY - Reviewed by JOHN - 24 October 2017

" Desk staff excellent. The two people in the car park were helpful and courteous. No complaints. No problem with the car. "

LARNACA, CY - Reviewed by JOSEPH - 06 October 2017

" i was disappointed that the car I hired did not have acd pleyer "

PAPHOS, CY - Reviewed by CATHERINE - 24 August 2017

LARNACA, CY - Reviewed by PATRICK - 22 August 2017

" There was a slight mark on the side of the car from rubbing against a bush on the side of the road. This would polish out - yet they charged ?50 euro. There were 3 other large dents/scratches on the car from previous users but WERE NOT repaired before the car was rehired. So you are charged but the cars are not repaired.....money making exercise. "

PAPHOS, CY - Reviewed by JIRI - 31 July 2017

LARNACA, CY - Reviewed by SEAN - 23 June 2017

" The car that I was given when I landed at Larnaca could only be described as a banger! It felt very unsafe to drive and the brakes did not feel like they were working very well. I had selected and paid for air conditioning but it did not work very well on this car either. I had to drive around with the windows open most of the time. I was left wondering if I would have received a better vehicle from Europcar if I had booked directly with them. I will never choose Europcar again. "

" The car that I was given when I landed at Larnaca could only be described as a banger! It felt very unsafe to drive and the brakes did not feel like they were working very well. I had paid for air conditioning but it did not work very well on this car either. I had to drive around with the windows open most of the time. Europcar should be embarrassed that they are providing this car to customers. I will never choose Europcar again. "

LARNACA, CY - Reviewed by STEPHEN - 25 May 2017

" The price was great and the booking went through without a problem. However when I arrived at larnaca airport I was told that the extra money I had paid on auto Europe to cover any excess I would be liable for with my car was invalid and I had to buy it from them! This pissed me off and would deter me from using auto Europe again, why advertise this super cover if europcar won't honour it? "

" Same thing as for auto Europe, why are their cars on auto Europe's website if the insurance paid for on auto Europe won't be honored? "

LARNACA, CY - Reviewed by POPIAN - 04 May 2017

LARNACA, CY - Reviewed by GORDON - 29 April 2017

PAPHOS, CY - Reviewed by CATHERINE - 05 April 2017

LARNACA, CY - Reviewed by CATHERINE - 07 March 2017

LARNACA, CY - Reviewed by REFAEL - 16 January 2017

PAPHOS, CY - Reviewed by JOSEPH - 24 September 2016

" Very good service and very helpful staff "

LARNACA, CY - Reviewed by STEAFAN - 08 August 2016

" Disgraceful and miss leading service which is put in place to swindle more money from tourists "

PROTARAS, CY - Reviewed by PADRAIC - 10 July 2016

" The quality of car was good with low mileage and very clean. The Zero x/s option that was paid for, makes you think in the future. When SIXT say the zero x/s option was not "THEIR" ONE" and proceed to put a hold of €500 on the Visa card. The end result may be the same but as a marking tool, you question such practices in 2016 "

" Other than the overall comments for Auto Europe re X/S, I was happy with the process and the car supplied. "

LARNACA, CY - Reviewed by ALEXEY - 26 June 2016

PAPHOS, CY - Reviewed by THOMAS - 01 June 2016

" very pleasant and helpful staff at both the airport desk and in the car compound "

LARNACA, CY - Reviewed by GEORGINA - 02 May 2016

" The clutch was quite bad, there was no water for the wipers..it did not work,and I could not book the car for 31 days as I wanted on line..instead I had to book it for 30 and book it at a higher rate for 1 more day when I arrived as nobody could help me.. It only took 30 euro to fill the tank but I was charged 40..{ maybe that is just standard..} "

" The car I was given was not made ready for me! The water for the wipers was not spraying and in a hot dusty country you just need it it. I am a mature woman and the clutch made me sound like a hooligan, it was embarrassing and did not sound safe, I did ring to tell someone about this but the person I got was not helpful.. "

LARNACA, CY - Reviewed by JOSEPH - 15 April 2016

" despite me taken out top cover of insurance, i still had to leave a holding deposit of 535euro and pay 80euro holding deposit for fuel. i thought that was the reason for taken out the top insurance so you would not have to leave a deposit. to fill the car with fuel would only cost 45 euro "

" please make sure that all scratches are marked on the contract. "

LARNACA, CY - Reviewed by CONSTANTIN - 03 March 2016

LARNACA, CY - Reviewed by GEORGINA - 01 November 2015

" I found Auto Europe very helpful and easy to deal with "

" I only have positive comments "

LARNACA, CY - Reviewed by ATHOS - 07 May 2015

" When I booked my car with you online I stated my age (76) upfront and got a quote from you. However, when I arrived I found the price was had been increased significantly at the desk due to my age. I therefore feel your website is misleading to the point of dishonesty. Athos "

" When I booked my car with you online I stated my age (76) upfront and got a quote from you. However, when I arrived I found the price was had been increased significantly at the desk due to my age. I therefore feel your website is misleading to the point of dishonesty. Athos "

LARNACA, CY - Reviewed by DEREK - 18 February 2015

" Good company with an easy to use web-site. "

" They tried to charge me for a tank of fuel even so I booked full to full rental. "

LARNACA, CY - Reviewed by DEREK - 18 February 2015

" Good company with an easy to use web-site. "

" They tried to charge me for a tank of fuel even so I booked full to full rental. "