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CROATIA CAR HIRE REVIEWS
Car hire reviews in Croatia
An ever more popular tourist hotspot, Croatia is located on the Adriatic Sea. The country is simply beautiful, with quaint villages, sandy beaches, warm waters and gorgeous walled cities like Dubrovnik. Home to many UNESCO World Heritage sites, exceptional art galleries and museums. Croatia is a melting pot of eastern and western traditions, cultures and influences. Zadar, Zagreb and Pula are just some of the popular cities on offer in this amazing destination.
All our customers are in safe hands when placing a reservation with Auto Europe. With over 65 years of international car hire industry experience, you’re sure to find the best car hire rental rate for your budget. Located at thousands of convenient locations, customers can also benefit from a large fleet of vehicles to choose from – from standard cars to luxury cars and even motorhomes. Previous customers have left they Croatia car hire reviews so that you can judge for yourself the level of service we provide in the country.
AUTO EUROPE CROATIA Car Rental Reviews
Average Rating for Auto Europe :
ZADAR, HR - Reviewed by SVJETLANA - 30 August 2025
" I'm very satisfied. My high recommendation "
" So nice staff and very friendly. I got brilliant car brand new. When I call Carjoy they answer in the second. My high recommendation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CORMAC - 27 June 2025
" Well done "
" Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MAREK - 09 March 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by EAMONN - 19 October 2024
" Shoddy "
" Barely road legal front Tyres and had to drive in torrential rain putting us at risk. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by KENNETH - 10 September 2024
" A great experience! Easy all around. "
" A great experience! Easy all around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ADRIENE - 07 September 2024
" I was very disappointed with green motion but also auto Europe . We have rented for many years through auto Europe and when we called them they gave us no support. We will NOT rent again through auto Europe or green motion "
" We were very dissatisfied with green motion rental. We received an old opel insignia but ordered a Passat. However our biggest issue was there was an amber engine management warning light on which we noticed driving out of the car park however they refused to change the car. We were extremely worried for the entire holiday as my wife has a disability and we were worried the entire holiday that the car would break down. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by ANDREI - 14 July 2024
" Customer Service is not very helpful and opening a case on the website is very hard. The site is difficult to navigate and I keep getting rerouted to the same page where I need to view the status of my booking. "
" I was to pick up the car on July 2nd at 22:30 PM. My flight was delayed by 1 hour and when I got to the airport desk there at 11:30 pm there was no one there. I tried calling both their listed phone number and auto europe but no one answered. I had to get a new car in the airport. I've been in touch 3 times already with auto europe customer service and they still have not opened a case. It's likely I won't get a refund now on they grounds of "no show". "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by RONAN - 26 June 2024
" Fine "
" All good with the experience but I ordered an opel corsa equivalent. I got a Citroen c3. The central locking on it didn't work and it seems a common problem with them. To open the boot u had to start the car! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by EAMONN - 23 June 2024
" What would really help would be for auto Europe to negotiate with some providers for mutual hire insurance. I have stopped getting the extra insurance when i book the car initially as getting the insurance from the provider although dearer makes the hiring process much easier and straight forward. "
" All went smoothly. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOHN - 11 June 2024
" Car was a little smaller than ordered, but nice car too. "
" Car was a little smaller than ordered, but nice car too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DEREK - 14 April 2024
" Anytime I need to hire a car I always use Auto Europe. I find choice and price second to none. Only one issue ever with a rental through Auto Europe, but it was all to do with the specific car rental company and it was 12 years ago. Nothing but good since. "
" Very friendly and helpful staff when receiving and returning. Car was ideal for what I required. Though not fully clean and 2 carseats mistakenly left in the back seat and boot it wasn't an issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by GERARD - 06 December 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIJEKA, HR - Reviewed by GERARD - 06 December 2023
" I've used AutoEurope on multiple occasions for several years, and I've never had a single problem prior to this one. "
" 1. I ordered a small car, pick-up in Rijeka. I was "upgraded" to a larger car as no small cars available, and charged for the "upgrade". 2. Due to a change in plans, I needed to drop-off the car two days earlier, at 07.00. I wasn't allowed to do so as it was outside of normal hours (08.00-20.00), and there would be charges applicable for staff to be there to inspect the car. I wanted to leave the car there at 07.00, without inspection, this wasn't allowed. I had to drop it off the evening before, then bus home and back the next morning, a waste of 3 hours of my time. Incidentally, they did not have a key drop-off box available at the office. 3, I felt I was being treated as if I was stupid, mind you I was for paying for the "upgrade". After that, it was my opinion that they were trying to coerce me into handing over more money for unnecessary services. What other reputable companies do not allow out-of-office-hours drop offs? "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by GERARD - 25 October 2023
" Great "
" Overall a great experience with Oryx and would definitely use them again and recommend to friends "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZADAR, HR - Reviewed by KIMBERLY - 16 October 2023
" Everything went smoothly and car was suitable, staff friendly and pick up process went quickly, as did the drop off. "
" Staff very efficient and friendly. Car was a bit smaller than I expected it to be but ended up being very economical for us to run and served its purpose. Pick up and drop off easy enough. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZADAR, HR - Reviewed by JOHN - 02 October 2023
" A disappointing feature was being charged €30 for late hours service when it is advertised as 24 hour Mon-Sun service. Other than that I was very happy with the car provided. "
" Car was very smooth and well kept. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MARIO - 02 October 2023
" car was very good "
" 2 minutes shuttle to garage...all was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DAVID - 15 September 2023
" Overall a positive experience however I'm still waiting for final email (1 week now)after dropping car to Dubrovnik "
" Overall experience was positive however car had over 100k kms and was badly marked all over "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by PATRICK - 06 July 2023
" I travel all over the world with my job and I hire cars everywhere I go. Last year alone my company hired out cars 48 times in the year from 5-10 each time and I will never hire a car for this company again. "
" Was charged for sat navigation system that didn't work and was not refund it afterwards. Paid a deposit of €200 and never got it back yet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by RICHARD - 28 June 2023
" See above comment re insurance "
" We had to pay extra insurance of 123 euro as we were told that passengers and tyres were not insured on our initial package. What was that about? I read the small print carefully when booking the car, didn't see that highlighted anywhere "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZADAR, HR - Reviewed by SINEAD - 29 May 2023
" Great experience "
" Efficient and personable staff. Great car for our 12 days, would recommend. Seamless collection & return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DARRAGH - 08 November 2022
" Autoeurope were fine for booking but when we were left stranded nobody was there to help or answer a phone.. we were not told when booking that the carwiz zadar airport office closes at 8pm in winter, or that there is an after hours pickup charge, that we argued our way out of, due to our 1hr 45 min wait. "
" We booked our car for 9pm but that was being careful. We arrived at carwiz at 8.40pm and the office was closed. Other people were waiting on their car from carwiz also.We rang all the numbers on the office window and in our booking emails. Nobody answered. Airport then closed at 9pm. We sent emails also. About an hour later, after airport was closed, we got a call saying he would be there in 20 mins. About 25 mins later a guy arrived and gave us our cars "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by NIALL - 08 October 2022
" I've used your service very regularly and always find I get value. So, I'm happy! "
" No issues. Staff very pleasant. Car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NIGEL - 08 October 2022
" Good value, but a little bit disappointed with car return. "
" Returned the car early, but there was no one available for the drop off. Other customers also waiting. Had to leave keys and documents with another company after they got a call from Garage staff. Have not yet received any communication from Garage about the return. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by DAVID - 24 June 2022
" None to add "
" Outstanding service from Active at Dubrovnik Lapad office. Welcoming, friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by NICOLA - 27 April 2022
" Super nice and efficient, very pleasant drop off as representative was in the car park as we arrived. Both reps were excellent. Can't say enough about their service. Bravo, Car slightly beat up with many scratches but I'm sure will be touched up when time allows "
" Super nice and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZADAR, HR - Reviewed by DAVID - 19 April 2022
" It all played out as expected and hoped for, smooth booking, pick-up and drop off and attended by friendly and helpful staff. "
" Efficient, friendly and clear on all instructions and communications, had no issues with pick up at a late hour nor with the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by BUDIMIR - 29 September 2021
" As above. But I'll keep using them! "
" I rent regularly from the Active. It's always hit and miss regarding the vehicles, on occasion you could get a superb vehicle and on the other a battered banger of a car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by IVICA - 06 January 2021
" Everything vent well "
" All vent well and on time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZAGREB, HR - Reviewed by LAURENT - 20 November 2020
" all good, will book again with Autoeurope "
" Very friendly staff at pickup and drop off, making thing easy easy going "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by ROISIN - 12 August 2020
" Got the cheapest booking I could find on Auto Europe. Easy to filter by transmission type and car size. "
" Quick and efficient pick up and drop off. Staff explained important information well and did a thorough check for any scratches/bumps before we took the car. Car was very new, well maintained and spotlessly clean. The office is right across the parking lot from the airport (1 min walk). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by IVAN - 12 August 2020
" I hire quite a lot of cars during the year, and your portal is the only one I use - says enough. "
" Very friendly and pleasant staff, quick turnover, and a car that turned out to be excellent... Really pleased with everything! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by IOAN - 27 July 2020
" Nice experience. I will try again. "
" Very professional staff. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DEJAN - 18 February 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POREC, HR - Reviewed by JUTTA - 03 February 2020
" very positive experience "
" very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZAGREB, HR - Reviewed by TOMISLAV - 14 January 2020
" On the level. "
" I arrived at Zagreb airport on time and my car was ready to pickup. Friendly and professional staff, my flight back was at early morning and didn't have any issues with dropping back car and keys at that time. Generally very happy with service and provided vehicle. I will keep going to use your services for my next visiting not only in Croatia. Spot on! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ZVONIMIR - 08 January 2020
" Recommend to everyone "
" It was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by IGOR - 29 December 2019
" Will use it again. "
" Quick and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by RADOVAN - 13 December 2019
" very familiar officer and good care for rental. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by GORDAN - 11 December 2019
" Suggestion - either don't process that credit card on online reservation but just pick up customer data or even if you do state on that webform that this is not the payment for the rental. "
" If a person uses a credit card online to confirm the order then one EXPECTS that the company has that credit card on record and that they will charge all from the same. This assumption resulted with the fact I was unable to get the car and had to take the bus as the voucher was not enough...and yes, it was explained to me that it states on the voucher that one needs the credit card but there is a LOT on that voucher and given credit card was processed one really does not think that it is needed again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by LAU - 19 November 2019
" Please employ customer service representative s on the weekends to help with changing dates of reservations made online, or give oryx desk representative the power the change the dates. "
" Would like deposit refund to occur faster than 2 Weeks. Also, difficult/impossible to change date of reservation at the counter if booked online and it's a Saturday. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by DRAGAN - 18 November 2019
" Great service and quality . Recommended "
" Great service and quality . Recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CATHERINE - 30 October 2019
" N/a "
" Good price and good service. No issues and would use unirent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by HENRY FINBARR - 12 October 2019
" Everything ran smoothly from the moment we stepped into their office to returning the car at their office at the airport. "
" Very friendly staff, made our collection of the car very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by SEAMUS - 10 October 2019
" I would recommend autoeurope to friends as there are no hidden costs. "
" Multiple dents scratches on car at pick-up. Thankfully we took photographs & video of car at pick-up as staff member tried to imply we added to dents. Video was shown and they eventually conceded that it was there to see on video taken at time of pick-up, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PULA, HR - Reviewed by EMIL - 30 September 2019
" Please see my comments under section 3) "
" Everything went very smooth from contacting desk staff, insecting the car to dropp off back the car. Very pleased with the service experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by KIM - 29 September 2019
" I appreciated how Autoeurope seemed to have the customer's interest in mind. In their instructions and cautions they looked at things from the customer's viewpoint. Their customer service number was clearly displayed on our paperwork and encouraged calling if we had any problems. As we have had bad experiences in the past with comparative car rental sites before, I appreciated their clarity and effort in making everything go smoothly. "
" Staff were very friendly and helpful. Car was an upgrade from what we had reserved. We had no issues while we used the car so I can't say how it would have been if we had, but I will definitely use them again for our next visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by JULIE - 28 September 2019
" Great service. Great value for money. "
" Friendly efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STACEY - 27 September 2019
" Overall, very satisfied. "
" Admittedly, the staff has to deal with a large volume of customers and a large range of rental issues. However, I found the staff to be super friendly (especially at drop-off) and extremely efficient/pragmatic with respect to their customer approach. Refreshing! Independent of the staff, we found the supplemental border crossing charges and the high cost of the green card to be annoying extras imposed by Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MIHAELA - 26 September 2019
" Good website, easy to use, excellent service. "
" A bit expensive, but overall good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by PAUL - 19 September 2019
" everything was fine with the rental, vehicle was near new , and all staff had good english. "
" Everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by MILAN - 19 September 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DARKO - 17 September 2019
" I was happy to be allowed to cancel my booking and make a new one with better offer with full refund for the old booking. "
" Staff was very helpful and it was a really good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PULA, HR - Reviewed by PETER - 15 September 2019
" All very efficient "
" All very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by VICE - 13 September 2019
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PULA, HR - Reviewed by MARIE - 13 September 2019
" As above "
" Great professional, prompt service, friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by BRENDAN - 13 September 2019
" I would be reluctant to use Air Rent again based on cost and poor quality of car. "
" Unexpected late pickup and cross border charges made it an expensive rental. Tank was not full at pickup and car gear ratios were not satisfactory. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by DAMIR - 11 September 2019
" Easy to use and book. However, I thought I was booking Alamo Dubrovnik but the car rental place is also Enterprise and something else as well. This was misleading while I understand AutoEurope is not responsible its still something you should be aware of. "
" I was very disappointed by the condition if the car. It was embarrassing driving around in something absolutely scratched and dented everywhere. Most disappointing in fact was the child seat provided which was truly unacceptable, not fit for purpose and absolutely not safe for my 9 month old. I returned one that was flimsy and filthy and second one I received was equally bad. I have taken pictures and plan to complaint. Infant safety should be taken more seriously by Alamo in Croatia. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MAKARSKA, HR - Reviewed by LUKE - 06 September 2019
" Competitive price, Efficient and great service, friendly knowledgeable staff, we will use again. "
" T "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PULA, HR - Reviewed by MARKO - 02 September 2019
" All good, nice experience - especially since I was renting in Pula before with no good experience, but Unirent I found great. "
" Nice friendly stuff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by LAURA - 28 August 2019
" Swift. Efficient "
" Our car was towed and the Hertz staff member in Split could t have been more helpful....she was a star "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PULA, HR - Reviewed by STEPHEN - 23 August 2019
" Good- No issues "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by DOMAGOJ - 16 August 2019
" Will never again rent with AIR rent "
" Unfriendly, hidden costs, poor condition vehicle with 80k km and suited for the rent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by COLM - 15 August 2019
" AutoEurope website works great and correspondence was all perfect. The car was ready when we got to the desk and despite the condition of the car, there was no issues when we returned it. "
" Staff were courteous and pleasant but car was quite old with lots of scratches and paint defects. There were no hubcaps on the car for example and the key fob didn't work - you needed to use the key. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ZAGREB, HR - Reviewed by OWEN - 11 August 2019
" Autoeurope is a very good comparator site and offers competitive rates with full refund when 48h notice is given. I've availed of this on a number of occasions and trust the company. "
" Very friendly and efficient staff @ Zagreb airport. I had to wait 20mins for the car, but that was due to the employees valeting it, so that we received a new car (7k km on clock), squeaky clean, full of fuel, screenwash replenished etc. I had to drop-off out of hours and the procedure was easy and explained at pick-up. A nice experience. I had used this Avantcar once before in Zadar & was satisfied then also & wouldn't hesitate to recommend them. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by BRIAN - 02 August 2019
" All worked out well. "
" All as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by JOHN - 29 July 2019
" v good "
" v good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by PAUL - 28 July 2019
" It was a nightmare with 2 teens and all the luggage wedges into a small car. We had to curtail our holiday and not travel as we had wished. "
" I paid for a 'suv class' got a Renault Captor, had to squash 4 people in and luggage. Oryx said I did not hire an suv class even though the voucher said so. I have checked online and found I have overpaid for my car rental by €223. Can I have my money back please? "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by GERARD - 19 July 2019
" Always find Autoeurope great to deal with "
" Good experience with Active. Would recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by MARIE - 19 July 2019
" Lovely car and very happy with service "
" Very happy with everything but they did try to charge me for Green card to travel into Slovenia. Car company had told me prior to travelling that green card was included in price so lucky enough I had my email to confirm that or I would have paid twice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by EAMONN - 16 July 2019
" Efficient and transparent service. "
" Overall a pleasant, friendly and efficient experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by KINGSTON - 09 July 2019
" overall positive "
" Helpful and efficient staff. Vehicle had some body damage on receipt and dont operate a full-to-full petrol policy as advertised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PULA, HR - Reviewed by VINCENT - 01 July 2019
" Very good "
" Excellent and supper efficient on arrival and even more efficient on departure as the agent met me in the car park and had the paper work completed very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by VINCENT - 24 June 2019
" Happy days "
" Simply good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
RIJEKA, HR - Reviewed by AUSTIN - 14 June 2019
" Not a good experience, see comments above. "
" Car was not in good condition.air condition wasn't working.no signs at dropp off.The only good point, car was very economical and low in diesel "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ZAGREB, HR - Reviewed by SHERON - 12 June 2019
" Have expressed my comments above and would only underscore what I have stated! "
" Exceptionally trained and informative staff upon rental and return. Efficient process throughout!!! Ever pleasant staff. Would rent again without hesitation! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by CONOR - 26 May 2019
" Good staff "
" Good staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by MICHAEL - 20 May 2019
" none "
" The rental with alamo went very seamlessly, with no hassle at either pick-up or drop-off. A good experience! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by PETAR - 20 May 2019
" I have so far not received my refund "
" They agreed to provide a refund but then told me auto europe must issue it "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZAGREB, HR - Reviewed by TOMISLAV - 13 May 2019
" Good experience. Would recommend to anyone "
" Great service. Good car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZADAR, HR - Reviewed by AIDAN - 02 May 2019
" Children's car seats were a disgrace. Having a get full return full fuel policy at an airport with no nearby fuel station and not informing customers of this when renting is a scam and I would never use the rental company again after this. "
" Children's car seats were a disgrace. Having a get full return full fuel policy at an airport with no nearby fuel station and not informing customers of this when renting is a scam and I would never use the rental company again after this. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DENNIS - 27 April 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NIKOLA - 08 January 2019
" Very good "
" A+ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DRAGAN - 27 October 2018
" Great experience , recommended "
" Great service. They do try to up-sell every time but politely and are understanding when you decline. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PADRAIG - 27 October 2018
" 24/7 helpline great, but respond to emails quick "
" Young person in fleet was ignorant when collecting car. When dropping car back person, older man maybe a manager was lovely. Hasn't my car avail but similar "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DRAZEN - 18 October 2018
" Excellent service. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOSEPHINE - 15 October 2018
" Good "
" I had a problem in that the original car was strong enough for the mountains as it kept on cutting out going up steep mountains . When I contacted the car agency the following morning they said I could bring back the car with no problems . Gave me a diseal polo which worked perfectly . I & my husband have been hiring cars through you for the last 10 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAROSLAW - 10 October 2018
" Very good service and helpful staff. "
" Best options to choose from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by GERARD - 06 October 2018
" Would use them again no problems at all "
" Would use them again no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DECLAN - 06 October 2018
" 100% "
" very good 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 02 October 2018
" Not the best hire car experience I have had. "
" Not impressed with the additional charges for cross border travel, gps did not work correctly and the holding of an additional €1k on credit card 'in case' of damage. Car I was originally to have was not available so was given one just back which was not cleaned. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by SAMUEL - 02 October 2018
" Real genuine customer service for a change. SO nice. Thank you. "
" Possibly our best car hire experience ever. Super efficient check in and out. Staff extremely helpful and a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MICHAEL - 26 September 2018
" Main drawback with Car rental at Dubrovnik is lack of space . Almost impossible to find a parking space when returning the car. Can cause significant delay if short on time ! "
" Ivan was extremely pleasant and most helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PULA, HR - Reviewed by JAMES - 20 September 2018
" Auto Europe has proven over the years as a company you can "TRUST" (Is there a loyalty scheme with Auto-Europe as I have been using them for years) "
" There was no issue when collecting the car, it was all speedy and efficient. When returning the car I was not aware that the Active Returns were not at the airport but found it in the end. Was concerned when I returned the car about a dent on the car not seen at collection stage. It was a dent which I would put down to "Wear and tear" which is damage that naturally and inevitably occurs as a result of normal wear or aging, in this case driving the car for 15 days. It might have been caused a stone while driving which I could not have been responsible for. The other inspector passed the car as fine and I was relieved, otherwise all was fine with the car and Active. (There was an issue with the passenger's seat belt which at times would lock and would take time to free for use before driving off) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by NIKOLA - 02 September 2018
" No issues whatsoever, will rent again through autoeurope "
" Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by MARKO - 31 August 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by ANKITA - 31 August 2018
" The car wss given to us in soiled condition , had dry leaves fallen on it. Seat had a puke mark as well. We had to wait one hour more to get the car atleast basic washed. Payment had to be made in Kunas only : this was never mentioned clearly. we had taken out euros and reached the centre for the car. we had requested for a drop off of the car at our address but after agreeing, the person called back saying they dint have enough people to drop off the car! When we had to finally drop the car, we were given unclear instructions and we had to call up again to understand and wasted half an hour more for the same. "
" The car wss given to us in soiled condition , had dry leaves fallen on it. Seat had a puke mark as well. We had to wait one hour more to get the car atleast basic washed. Payment had to be made in Kunas only : this was never mentioned clearly. we had taken out euros and reached the centre for the car. we had requested for a drop off of the car at our address but after agreeing, the person called back saying they dint have enough people to drop off the car! When we had to finally drop the car, we were given unclear instructions and we had to call up again to understand and wasted half an hour more for the same. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
PULA, HR - Reviewed by LEANDRO - 28 August 2018
" It was really great. I would recommend to everyone. "
" It was very fast and simple. The car was really great and the attendant very amiable and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by LESLIE - 27 August 2018
" This was the best experience I have had with car hire. No fuss, no bother just quiet efficiency. Will happily use again. "
" Always wary of car hire firms from past experience; upselling of car size, equipment, cover etc etc. Having booked exactly what we wanted online it was a pleasant surprise to receive what we ordered with no fuss. The person who met us was courteous, efficient and prompt, again a pleasant change. Would highly recommend Trophy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ANTHONY - 23 August 2018
" Overall experience with AutoEurope and Fleet was positive. "
" The hire agreement stated that the petrol tank was 3/4 full but in reality it was a little over 1/2 full. We took a photo of the dash display and on returning the car just over 1/2 full there was no argument. Also, the drop-off location is not the same as the pick-up. It is across the road from Dubrovnik airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PULA, HR - Reviewed by OLIVER - 21 August 2018
" I had paid for my carhire through AE but mistakingly booked it for 24 hours before my arrival . AE/Fleet refused to hold the car , a SUV class , and told me I was about to loose my booking and money even though the car would basically be sitting there waiting for my arrival . So inessence my hire car would have 24 hours less milage , wear and tear etc but this fact was ignored as there was an opportunity to pocket my money as I would be outside the 7 hour limit to show up and collect . As a "major" favour Fleet and not AE agreed to provide me with a car from a lower class (Skoda Octavia with plenty of dents and a hub cap missing). I feel very cheated by my experience and would not reccommend Fleet or AE to anyone. "
" I had paid for my carhire through AE but mistakingly booked it for 24 hours before my arrival . AE/Fleet refused to hold the car , a SUV class , and told me I was about to loose my booking and money even though the car would basically be sitting there waiting for my arrival . So inessence my hire car would have 24 hours less milage , wear and tear etc but this fact was ignored as there was an opportunity to pocket my money as I would be outside the 7 hour limit to show up and collect . As a "major" favour Fleet and not AE agreed to provide me with a car from a lower class (Skoda Octavia with plenty of dents and a hub cap missing). I feel very cheated by my experience and would not reccommend Fleet or AE to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PULA, HR - Reviewed by JOEL - 14 August 2018
" I rang for advice before requesting a replacement but couldn't get through as it was outside office hours. No problems otherwise. "
" Staff were incredibly rude at pickup. They gave us a damaged car that had just been in accident. The car was also only 1/4 full of petrol despite the agreement being full-tank. The damage got worse as we drove it and eventually we had to request a replacement as it was unsafe to drive. They sent us a replacement, with no radio, broken windscreen washer and an engine that overheated and broke down on the side of the road. When we told them this when we dropped it back, the attendant started laughing, and didn't even apologise. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PULA, HR - Reviewed by MARCO - 07 August 2018
" I had to change my reservation a couple of times and I found dealing with Auto Europe very easy - great experience "
" Staff very professional and I got a great car at a fantastic price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DEREK - 24 July 2018
" All positive! "
" Great car, great staff. They dropped me back to the airport's front door after checking the vehicle. Couldn't be happier! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DRAGANA - 23 July 2018
" Simple car hire for a good value "
" It was simple, quick and smooth, just the way I like it after flight on my vacation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by NOEL - 20 July 2018
" Top class for a car hire company. "
" Top class service by the staff in Pula Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by IAN - 16 July 2018
" Very good experience, will hire threw them again if in the area "
" Fantastic experience, very professional will hire again if in that area "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PULA, HR - Reviewed by JAMES - 09 July 2018
" Auto Europe paper work is not clear regarding the extent of extra charges applicable locally which is misleading. "
" I was not told in advance about late check in fee of €50 which was annoying. The rental desk staff blamed airline and Auto Europe. I was 20 minutes later than the time I booked the car for and was told if I was 2 minutes late the same charge would apply so from my point of view this is way to gouge customers for more money on arrival and is not a nice start to your rental. I had pre booked a late check in so according to my reading of your paper work such a fee should not have been applicable. On a positive note the car was good and the staff friendly. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by AIRIDAS - 03 July 2018
" Great website, lists all the costs, etc. Would recommend to anyone. "
" It was great, there were no problems, the pick up was quick, the drop off was quick. Would definitely rent a car from Nova again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by GORAN - 30 June 2018
" All perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by THOMAS - 24 June 2018
" My flight arrived in 50 minutes late so I was charged an out of hours fee of €37.50. I ordered a small suv and was given an old VW golf. The car was filthy inside and out. I said this to your assistant who told the car had only come in. There was damage on the 4 sides of the car.not what I was expecting after I was given a almost brand new car last year in immaculate condition. When u returned the car there was nobody at desk. I had to phone number at desk and wait 15 minutes for girl to come and see me. "
" My flight arrived in 50 minutes late so I was charged an out of hours fee of €37.50. I ordered a small suv and was given an old VW golf. The car was filthy inside and out. I said this to your assistant who told the car had only come in. There was damage on the 4 sides of the car.not what I was expecting after I was given a almost brand new car last year in immaculate condition. When u returned the car there was nobody at desk. I had to phone number at desk and wait 15 minutes for girl to come and see me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 2
ZADAR, HR - Reviewed by CAIO - 14 June 2018
" I've forgotten my driver license at home. And then the staff told me that I couldn't get a car. I asked him if my friend could be the driver and maintain the booking in my name. And the staff said that it'd be possible if the booking was in my friend's name and also my friend should have a credit card. But my friend has no credit card. The staff's allegation was if the police in somehow could ask my driver license even my friend was driving because the rent was in my name. And the only solution was if I paid an extra insurance that cost 120 euros. And pre-authorised 200 euros on my friend's debit card. My wife works in a hotel, And we know that is no option to do pre-authorization on a debit card. And then I asked what was the difference between the insurance already contracted and that new one he offered me. He just said that previous were associated with the agency I made the booking and the new was from Avantcar. After my friend has paid the amount requested. The staff changed the booking information and provided the contract in my friend's name. I think the staff might receive a commission fee when he "sells" an Avantcar's insurance. And he saw an opportunity to force me to "buy" that insurance. As we had to travel from Zadar to Trogir, And we were 6 people. We decided to pay that extra money. To be honest I felt robbed in 120 euros. Because the staff couldn't convince me that was the only solution. "
" I've forgotten my driver license at home. And then the staff told me that I couldn't get a car. I asked him if my friend could be the driver and maintain the booking in my name. And the staff said that it'd be possible if the booking was in my friend's name and also my friend should have a credit card. But my friend has no credit card. The staff's allegation was if the police in somehow could ask my driver license even my friend was driving because the rent was in my name. And the only solution was if I paid an extra insurance that cost 120 euros. And pre-authorised 200 euros on my friend's debit card. My wife works in a hotel, And we know that is no option to do pre-authorization on a debit card. And then I asked what was the difference between the insurance already contracted and that new one he offered me. He just said that previous were associated with the agency I made the booking and the new was from Avantcar. After my friend has paid the amount requested. The staff changed the booking information and provided the contract in my friend's name. I think the staff might receive a commission fee when he "sells" an Avantcar's insurance. And he saw an opportunity to force me to "buy" that insurance. As we had to travel from Zadar to Trogir, And we were 6 people. We decided to pay that extra money. To be honest I felt robbed in 120 euros. Because the staff couldn't convince me that was the only solution. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JOHN - 11 June 2018
" Easy booking format and good prices "
" Was expecting to collect a Scoda Octavia Estate car but was given a Ford Focus Estate. Slightly smaller but it was a new car. The drop off location in Dubrovnik had no parking available. Had to double park on the street. The main thing is that I incured no extra charges for damages or small scratches. Always a worry with car hire. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by TERENCE - 03 May 2018
" Overall I would have preferred the polo ordered but the staff I met with were good "
" Vehicle was underpowered for the roads available Horn did not work dangerous given driver behaviour Staff were absent on drop off but excellent on pickup at night I have already recommended the firm to other people "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ZADAR, HR - Reviewed by JEFFREY - 01 May 2018
" I would recommend Carwaz any time to anyone that is renting a car in Croatia, "
" When I went to the stand to pick up the car it was ready and waiting the lady was very frindly, very informatived and most of all very helpfully "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DZEVDET - 12 December 2017
" I did not get full tank of diesel "
ZADAR, HR - Reviewed by EAMONN - 29 October 2017
" Make the language you use to describe the insurance options much simpler. For example just say ?if you take this insurance you won?t have to pay anything else as you are fully covered? etc "
" Excellent service. They stayed open til after midnight as our flight was delayed. The attendant was very courteous and helpful. The car was clean and well presented. The kiosk was easy to find. Overall very satisfied. Thank you. "
ZADAR, HR - Reviewed by MICHAEL - 18 October 2017
" I have a Debit Card which has the same functions as credit cards (except you can not obtain credit on it) and the last time I used your Service the Rental Company used this card to block the minimum repayment. However, the AIR representative refused to use my card as it was not a credit card and when I pointed out to him that this card was used before and could he put it through the system he refused to do so and referred me to the terms and conditions. As a result I had to pay an extra ?535.50 for the car hire (AIR Rental Agreement No: 112003313. I would like this matter investigated and also a refund of excess paid. "
" See comments above. "
DUBROVNIK, HR - Reviewed by RICHARD - 10 October 2017
DUBROVNIK, HR - Reviewed by BRIAN - 08 October 2017
" Car was not clean, particularly the interior. "
PULA, HR - Reviewed by PETER - 07 October 2017
" Very efficient service and friendly staff "
SPLIT, HR - Reviewed by MARK - 02 October 2017
" Great price. Cheap full Insurance protection/excess protection. "
" In a temporary premises at the minute while the airport is being renovated but there could be better signage to the premises. Quick to get use to the office and back to the airport when departing. "
ZADAR, HR - Reviewed by DEREK - 20 September 2017
" Friendly staff. Good vehicle. No issues at all. "
ZAGREB, HR - Reviewed by TOMISLAV - 16 September 2017
" Best ever. "
PULA, HR - Reviewed by NIGEL MARY - 31 August 2017
" Excellent Company and very good staff "
" Excellent very easy to deal with "
ZADAR, HR - Reviewed by PATRICK - 22 August 2017
" everything went to plan "
" No issue - worked perfectly "
RIJEKA, HR - Reviewed by IVA - 02 August 2017
PULA, HR - Reviewed by JACKIE - 31 July 2017
" Excellent rep "
SPLIT, HR - Reviewed by MARTIN - 13 July 2017
" Car was dirty on arrival making it difficult to see the actual condition of the paint work. Car was then inspected by myself in the direct sun shine/heat after arrival @ the airport. 2 scratches were found on the vehicle and reported to the ride car employee and logged. The drop off location was then different. 200 meters down the road in a covered shed with direct access to power washer etc. As soon as I arrived at the drop off location I was told there was a scratch on the vehicle. The ride car employee then proceeded to power wash the car in front of me to expose a very slight scratch along the drivers door (barely noticeable). This was an obvious routine that ride car do to charge renters more. Very disappointing "
" Ride car employee told me that more than likely the scratch was caused by a key or someone brushing past the car in a car park. Why should I then have to pay for something that is outside of my control. Ride Car also charged me for the vehicle papers which should have been provided free of charge (according to all my research before travel). So with the greed card and the scratch my rental price virtually doubled. Neither Ride Car or Auto Europe are a reputable company in my experience. I would highly recommend anyone else to pay that small bit extra to a reputable car rental company to avoid the stress of dealing with either company. Regards, Martin Newell "
PULA, HR - Reviewed by DAVID - 10 July 2017
" no problems, staff friendly and helpful "
PULA, HR - Reviewed by FERGUS - 10 July 2017
" Car was 2 and half hours late for pick up ,Representatives very rude,no information available from company "
" Car fine ,good boot space ,, "
ZADAR, HR - Reviewed by PAUL - 06 July 2017
" Hi all went very well with this car hire. Pick up and drop off were hassle free .We have it one complaint. On booking we requested pick up full drop off full as we do with all our car hire with autoeurope. The car received was in the red , veryittle fuel and we found it difficult in a foreign country to find a filling station and we were left with the situation of leaving the car back nearly full. I hope this money can and will be refunded . "
DUBROVNIK, HR - Reviewed by SHEENA - 04 July 2017
" On pickup of car in Dubrovnik a strong sales pitch was made to imply current insurance that we choose with the car was insufficient, then given two cars/vans to drive that were not as per our order- or even close to the skids car we ordered. On contact with the company's office in zagreb city we were told the city office was open until 9, on arrival in the city centre before 8 we realised this was not the case and had to drive back out to the airport. Very disappointing and tiring, especially after rininging to check and the difficult morning that had already delayed us over an hour. In addition the additional charge for a different drop off and pickup was very misleading as it was an added charge after booking. "
" As above, delayed pickup, wrong car, extremely disappointing and misleading service. "
PULA, HR - Reviewed by PETER - 01 July 2017
" Excellent rep "
DUBROVNIK, HR - Reviewed by KRISTEL - 30 June 2017
" The staff was very professional and friendly. The only negative aspect was that they gave me a different car from what I had booked. And that car was a Renault Clio with 54kW - it died on the uphills and even downhills "
DUBROVNIK, HR - Reviewed by ANTHONY - 25 June 2017
" Very simple and user friendly website. Booking was very easy. "
" Very helpful and efficient staff. Explained everything to help us on our way. "
PULA, HR - Reviewed by TOMAS - 21 June 2017
DUBROVNIK, HR - Reviewed by CRAWFORD - 12 June 2017
" Cheapest rental prices by a long shot. The car I got had only 900kms on the clock so basically brand new. The price does not affect the quality of the car or service of the staff. Would highly recommend ORYX and will be using them again in the future. "
PULA, HR - Reviewed by INGA - 05 June 2017
PULA, HR - Reviewed by ENSAR - 03 June 2017
" Enjoyed professional but very friendly service. "
PULA, HR - Reviewed by SHANE - 29 May 2017
" Great web user experience and best rates "
" Rented 2 cars with fleet. Received upgrade on one because chosen car unavailable. Had to pay 35 euro extra x 2 because flight was late and got to desk 10 mins after ten pm. One Car had 7/8ths diesel in tank, other had 5/8ths. Left both back full but still got charged the 35 euro x 2 late pick up charge. Thought this might have been waived as we left two cars back with full tanks. Left a sour taste in terms of car rental with Fleet! "
ZADAR, HR - Reviewed by BENEDICT - 23 May 2017
" 100% satisfied with Auto Europe Zadar. "
" Daniel from Air RENT was top class and very efficient. The hire car was in perfect condition and very economical. We arrived at late night and did not realise that Auto Europe in Zadar is in fact Air Rent so we were confused. A little map of location of Air Rent kiosk at airport would be a great help on booking form. I would highly recommend Auto Europe to anyone looking for a hire car at Zadar Airport. "
ZAGREB, HR - Reviewed by YUVAL - 14 May 2017
PULA, HR - Reviewed by PETER - 14 May 2017
" Super service from Pula and Zadar "
ZADAR, HR - Reviewed by ANDRESSA - 18 April 2017
ZADAR, HR - Reviewed by PETER - 12 April 2017
" Flawless service "
" Great service, great car and friendly staff "
ZAGREB, HR - Reviewed by IVA - 03 January 2017
ZAGREB, HR - Reviewed by SANJA - 03 January 2017
ZADAR, HR - Reviewed by IVAN - 03 January 2017
ZADAR, HR - Reviewed by PAVO - 03 November 2016
ZAGREB, HR - Reviewed by DZEVDET - 16 October 2016
ZADAR, HR - Reviewed by ZLATKO - 16 October 2016
PULA, HR - Reviewed by JIM - 13 October 2016
" Very friendly staff in Pula airport "
DUBROVNIK, HR - Reviewed by KEVIN - 09 October 2016
" My on-line booking experience was very good and all expectations were met in accordance with my booking entry. All payments and processes outlined on my booking documentation went according to plan. "
" Yes, all went very well from pick up of the vehicle at Dubrovnik to the drop off at Zadar went in accordance with the plan. Staff at both locations were very good and helpful. The vehicle, although not the Hyunai i30 as listed on my documentation, but an equivalent Dacia Sandero which was very suitable for 3 of us and our considerable luggage. An additional and very useful bonus was the built-in sat navigation, which proved very helpful in our new environment. If I had realised that it was fitted, I would have availed of some advice regarding programming on pick-up. However after a little time I became accustomed to its use. The car itself was in very good condition and very economical. Would certainly use this company again and recommend. "
DUBROVNIK, HR - Reviewed by SAMUEL - 06 October 2016
" Easy trouble free rental with very friendly staff. "
ZAGREB, HR - Reviewed by BARRY - 23 September 2016
" Easy to book. "
" They are extremely picky about every tiny scratch!! He went over car in excutiating detail. Be careful about where you park and getting in/out of car to make sure nothing gets nicked or scratched. Highly suggest you take pictures of everything before you leave as well as mark every scratch on form. "
DUBROVNIK, HR - Reviewed by RICHARD - 20 September 2016
" very efficient "
" Staff very helpful on both collection & return no fault of Fleet but the whole car hire area is a disaster - it took a long time to get in & out of parking area - cars abandoned everywhere !! "
ZADAR, HR - Reviewed by WILLIAM - 14 September 2016
" Good service staff very nice and attentive but far too expensive with extra drivers and late night charge. The same car or similar in Portugal I would get for 50% Less. Not competitive. "
DUBROVNIK, HR - Reviewed by PETER - 04 September 2016
" Hope to use Auto Europe next year for my trip to Slovenia. "
" The staff there looked after me brilliantly. No complaints whatsoever. "
DUBROVNIK, HR - Reviewed by ALEX - 21 August 2016
" Good experience yet again using Auto Europe. "
" Pleasantly surprised with service after reading some dodgy reviews before travelling. Very efficient pick up. Vehicle was very good. Drop off in different location went very smoothly. Pleasant staff in Dubrovnik and Pula Airports. All in all quite a good experience with Fleet. Would definitely use them again. "
PULA, HR - Reviewed by BRIAN - 10 August 2016
DUBROVNIK, HR - Reviewed by JOHN - 06 August 2016
PULA, HR - Reviewed by MICHAEL - 22 July 2016
" Our contact met us at Pula Airport , Croatia and was most helpfull. Nice car in great condition and no problems. I would be very happy to recommend the service to my friends. Thank you. "
DUBROVNIK, HR - Reviewed by DMITRY - 19 July 2016
" Oryx in Dubrovnik stole my money. They initially gave me damaged car with about 12 scratches. Only half of them were documented, but oryx agent assured me that all these scratches are noted in paper. Yet I made the pictures for most of the scratches I could discover before taking the car on July 3rd. On my return the car on July 17 they have charged almost 1000 Euro for the scratch that was available before taking the car. Their reason was that it was not documented by the agency I showed them the pictures of these scratches made on July 3, but they insisted that I should pay otherwise they contacted policemen to stop my flight departure from Dubrovnik. This is a fraud and I am going to sue your company for this and inform all forums. "
" oryx in Dubrovnik is not car agencies they are crooks. The main crook of the agency is its manager Ana Butijer. Most of money oryx dubrovnik makes on extortion money from the customers rather that car rental. The way they proceed is following. Ana Butijer , agency manager, offers damaged cars with the numbers of dents and scratches. Only part of them are documented. They assure the customer that all of the cars defects are well documented, and there is no reason to worry. When customer returns the car one of the "well documented: scratches appear to be not documented at all, and customer is threatened either pat to agency 1000 Euro extra or miss the flight from Dubrovnik since police would block the exit for non-payers. "
PULA, HR - Reviewed by SIMON - 18 July 2016
" Auto Europe documentation v clear about expected charges especially if using own insurance (which I did). As a result I was well prepared for 1800 pre-authorisation on card. Recommend that all Auto Europe customers read documentation carefully on booking. "
" Got an excellent car in pristine condition. Staff v helpful and friendly but be aware that Pula is a small airport. So be prepared to call if no-one there! "
ZAGREB, HR - Reviewed by DAVID - 18 July 2016
" This hire period was without any problem and the vechicle was excellent. The staff at Zagreb airport were friendly and helpful in every aspect of there customer interface relation processes. If there is a charge for taking the car outside the country of hire, make this clear in the initial booking price, not in the small print or terms and conditions section. Better still just have it built into the price and advertise it as being free not not required as an extra. I will consider renting again from your company for next year, as I have being renting cars in Croatia for twenty years. Thank you. "
" This hire period was without any problem and the vechicle was excellent. The staff at Zagreb airport were friendly and helpful in every aspect of there customer interface relation processes. If there is a charge for taking the car outside the country of hire, make this clear in the initial booking price, not in the small print or terms and conditions section. Better still just have it built into the price and advertise it as being free not not required as an extra. I will consider renting again from your company for next year, as I have being renting cars in Croatia for twenty years. Thank you. "
SPLIT, HR - Reviewed by PAUL - 05 July 2016
" Easy online booking process, best prices and secure. "
" We picked up the car at the Port Terminal Split Croatia (Ferry Landing) - (enterprise rental car). Good thing we were early (0830) as many people started showing up around 900 am. Very nice car, Great staff and location. We returned the car at Split Airport - was a bit tricky finding the Enterprise office - where to park etc... (its near the terminal entrance) "
ZADAR, HR - Reviewed by ALMA - 21 June 2016
" I was very happy from start to finish, very user friendly website, transparent and trustworthy. From now on this will be my go to company for car hire when abroad. "
" Lovely and friendly staff, explained everything very well, I even got a nicer car than the one I booked, so was happy with that. Thank you. "
ZADAR, HR - Reviewed by KIERAN - 19 June 2016
DUBROVNIK, HR - Reviewed by EULOGIO - 12 June 2016
" VERY GOOD SERVICE "
" VERY GOOD SERVICE. "
ZADAR, HR - Reviewed by BRENDAN - 05 June 2016
" Auto Europe are very helpful and everything was perfect when we collected and returned the car. I will definitely book with them again. "
" Air rent were very friendly, courteous and helpful. "
ZAGREB, HR - Reviewed by CARYNE - 11 May 2016
" 1) I was given a new voucher for a change in pickup time but Fleet was given an unconfirmed voucher. Fleet and I wasted two hours trying to get Auto Europe to email to Fleet the new confirmed version. They kept sending over the unconfirmed version. 2) I had specified in my reservation I would drop off in a separate location at Zadar but this still entailed additional fee by Fleet. This could've made clearer to me during the reservation process. 3) I updated my drop off time. Again, communication from Auto was terrible. I asked for the confirmed voucher to be emailed to Fleet and me so we have the same versions. I called in 3X and Fleet still didn't get any voucher! Also, being put on hold for 15 minutes and 10 minutes was terrible service. "
" They seemed more sensible and practical, upfront and clear on the expectations. No surprise in dealing w them at all. "
ZADAR, HR - Reviewed by HRVOJE - 08 May 2016
DUBROVNIK, HR - Reviewed by MARK - 14 April 2016
" WITH OUT PREJUDICE. 16 April 2016 Dear Sir or Madam Please reimburse my account without delay! It is completely ILLEGAL to take monies from my account without my signature. If 24.00 is not reimbursed into my account within 3 working days I will take legal action. This is being copied and sent to my Solicitor in Croatia and Ireland. Yours faithfully Lia Power "
ZAGREB, HR - Reviewed by YVO - 24 March 2016
" I think it is absolutely rediculous and scandalis to charge an extra 61 for crossing the border to slovenia "
ZAGREB, HR - Reviewed by TOMISLAV - 17 March 2016
ZAGREB, HR - Reviewed by DIDIER - 02 March 2016
" Very friendly and caring staff. "
ZAGREB, HR - Reviewed by FILIP - 08 February 2016
" Great service, very happy I will use then again for sure. "
" Nice and helpfull staff, no problems at all. Car was brand new and very high spec, superb service, definitely recommended. Just make sure to inspect a car well like with any other rental companies. 5 stars from me anyway! "
ZAGREB, HR - Reviewed by RONNIE - 16 January 2016
" 1. They tried to charge a lot extra for insurance without informing me 2. They didn't point out that the car they gave me was already damaged "
SPLIT, HR - Reviewed by PAVO - 08 January 2016
ZAGREB, HR - Reviewed by DEJAN - 07 January 2016
" Excellent service. I've left my phone in the car and Fleet went extra mile to deliver phone to Dublin, really appreciated from my side!!! "
ZAGREB, HR - Reviewed by ZELIMIR - 06 January 2016
" Quick turnaround for last minute booking. "
" One word... Professionals! "
ZAGREB, HR - Reviewed by BRANKO - 29 December 2015
" I was told by Auto Europe that I don't have to have a credit card and we can use my wife's although I was a driver but it turned out we couldn't so we had to pay extra for another driver. "
ZADAR, HR - Reviewed by PAT - 04 November 2015
" When i booked the car on your site the cost quoted was 83. When we arrived there was a charge for late arrival of 34 approx and an insurance fee for travelling to the islands of 14. i indicated when booking that my arrival time was 23.30 and we arrived about 23.15. if there was a fee I should have been advised. It was dishonest on your part. These amounts have been charged to my visa, Please insure they are credited, I await your reply, Pat Hoare "
" Staff not helpful and insisted I should have been aware of late arrival fee. I wanted to pay the fee for insurance but the girl refused to take without the other fee. I specifically indicated that she could not charge my credit card. "
ZADAR, HR - Reviewed by EMMET - 03 November 2015
" No one there for car return initially Massive overcharging for petrol refill "
ZADAR, HR - Reviewed by EAMONN - 29 October 2015
" Friendly staff. Car as advertised. Car could have been cleaner. "
ZAGREB, HR - Reviewed by TOMISLAV - 19 October 2015
" Very good car almost new,will go for it next time. "
DUBROVNIK, HR - Reviewed by CIAN - 12 October 2015
" Booking was easy. All online services were fine. I raised a concern about best rent afterwards. But the response was just that there wasn't an issue and to get in touch if there were any extra charges. "
" Spent 10 minutes looking for the place on arrival. Turned out there was an a4 sheet with best rent on another company 'car-hireinternational' saying they were best rent. Car was fine but was only half full. This was marked on my sheet but no evidence it was on theirs. Worst part was arriving back. No one in the 'office'. Rang twice with no answer. Third time he picked up. Told us he'd be 20 minutes. After 20 minutes called again. No answer. Finally after 90 and 4 more unanswered calls we got him again. Said he'd had an emergency and to leave the keys and documents there. Another man was also in and out of the office but ignored us. Does not seem even remotely legit. I'm waiting for the extra charges. have pictures to prove when it happens. "
ZADAR, HR - Reviewed by GEAROID - 02 October 2015
SPLIT, HR - Reviewed by KIERAN - 01 October 2015
" I have one area of complaint. I had read the condition on the voucher about the out of hours charge but decided to query it by calling your call centre at 2010 hours on 17 September. Your agent informed me that since Split was a 24-hour airport there would (definitely!!) be no out of hours charge. It turned out that your agent was wrong - Split is not a 24-hour airport - and the rental company (Enterprise) were within their rights to charge an out of hours fee. The misinformation given by your agent caused difficulties between myself and the rental company. "
" Service was professional and excellent in all respects, notwithstanding my disagreement with them about the out of hours charge following your agent's incorrect information. "
DUBROVNIK, HR - Reviewed by JENNIFER - 27 September 2015
" I was misinformed by Autoeurope the day before my holiday and rental pick up, that I would need a e900 deposit and a credit card to hire the car from the car company. I didn't have either and was again misinformed that my debit visa would not suffice and I completely panicked. I was told by ur company not to bother even picking up the car. On arrival at unirent they were more then happy to take a e500 deposit from my debit card without issue. Auto Europe staff are obviously under trained, unprofessional and ruined the start of my holiday due to complete unnessesary panic and stress. "
" Very efficient and pleasant "
PULA, HR - Reviewed by BRENDAN - 13 September 2015
" There was a charge for check-in after 8pm of 30, which was not made known to me when booking. This should have been made clear in the quote. "
ROVINJ, HR - Reviewed by TRACEY - 06 September 2015
" I requested a vehicle full to full fuel however it arrived with half tank which leaves me having to guess as to how much to refill. Also the vehicle was a petrol & the most uneconomic car I have ever driven, I would not use this company again & would use a company that provides diesel vehicles "
ZADAR, HR - Reviewed by PATRICK JOHN - 31 August 2015
" Was left waiting in airport for 2hrs for car "
PULA, HR - Reviewed by PATRICK - 30 August 2015
" didn't highlight fee of 37.50 euro payable if collect car after 8 pm it said on the booking form that the office is open 24 hours,,,its a bit sneaky then if one has to pay a late ???time collection penalty of 37.50 and again upon return as the office was fully open and operational til ??midnight!!! "
" see above "
ZADAR, HR - Reviewed by JOHN - 11 August 2015
DUBROVNIK, HR - Reviewed by EILIZABETH - 23 July 2015
" I had to wait one hour for anyone from Best to arrive at Dubrovinik airport both on arrival and departure. I had phoned one hour before I arrived at Dubrovinik for my departure but just a waste of time.There were other disgruntled clients also waiting for Best staff. "
PULA, HR - Reviewed by PATRICK - 19 July 2015
" Excellent service. "
" Representative was waiting at here for us. Nice helpful man when we picked car and another representative was waiting when arrive back with car very good service very good staff "
DUBROVNIK, HR - Reviewed by BERNARD - 12 July 2015
" I was very displeased with the car hired at Dubrovnik. The cost for travelling to Bosnia was outrageous. I have now checked with the Croatian Insurance Bureau and they have categorically stated, that there is NO cost for entering Bosnia, and they assumed this is some sort of scam. Can you clarify this for me, as I do not want to be overcharged again. Incidentally, I was informed that the cost would be 62,60, but then I was charged 76.82, with no explanation for the difference. "
" When I returned the car, I was informed that there was an extra charge for travelling to Bosnia. I thought this was unusual to charge on our return. I was informed the cost would be 62.60, however, my Visa was debited by 76.82. What is the reason for the difference???? What is this cost for? Croatian Insurance Company have informed me that they have no idea what this charge is for. "
DUBROVNIK, HR - Reviewed by ALEKSANDAR - 12 July 2015
" Everything went pretty smooth. "
" No problems. "
DUBROVNIK, HR - Reviewed by SUZANNE - 02 July 2015
" We were charged a one way hire charge about which we were unknowledgeable. we booked a one way hire so should have been told about this charge at the outset. Also, when returning the car we witnessed other Fleet customers complaining about being ripped off by Fleet. My husband frequently uses autoeurope and this is his first bad experience. "
" please see comments above. "
ZADAR, HR - Reviewed by BRIAN - 23 June 2015
" I felt the car company was looking for any excuse to make an extra few euro off of me for dents and scratches that already existed, after I was told not o worry about anything I had "full insurance" "
DUBROVNIK, HR - Reviewed by ANN - 19 June 2015
" i had a very good experience with Auto europe I would use them again and would recommend them "
" excelent "
ZADAR, HR - Reviewed by CHRIS - 05 June 2015
" i got charged 100kn because the fuel wasnt exactly full. i filled the car before heading to Zadar airport and used a slight bit of fuel to get there. I was going to fill the car to the brim but there are NO petrol stations from Zadar centre to the airport!!! so i had to pay a charge. Also the bank machine in Zadar airport only lets you take out 200kn so again i got an additional charge for using an ATM abroad and then I got stuck with 100kn which upon changing after i got back to Ireland i lost out on more charges. "
ZAGREB, HR - Reviewed by DEJAN - 16 May 2015
" Car was not clean (outside). "
ZADAR, HR - Reviewed by WITOLD - 05 May 2015
ZAGREB, HR - Reviewed by LAURA - 26 February 2015
" Great service, excellent for contacting local car rental companies. "
" Great standard of customer service, staff are very friendly. we had a hyundi i30, diesel. Great car very economical & in good condition. Unlimited milage & accommodating of our early hour return. They open from 7am. Will most definitely use this company again. Deposit refunded in full within 24hr. "
ZAGREB, HR - Reviewed by LAURA - 26 February 2015
" Great service, excellent for contacting local car rental companies. "
" Great standard of customer service, staff are very friendly. we had a hyundi i30, diesel. Great car very economical & in good condition. Unlimited milage & accommodating of our early hour return. They open from 7am. Will most definitely use this company again. Deposit refunded in full within 24hr. "
ZADAR, HR - Reviewed by DAMIAN - 05 October 2014
" quickly and efficiently. "
" quickly and efficiently. "
DUBROVNIK, HR - Reviewed by PHILLIP - 02 September 2014
" Smooth collection and dropoff. Good car (a new Seat Leon estate) at a much better rate than booking directly and no hidden fees. "
" Smooth collection and dropoff. Good car (a new Seat Leon estate), no hidden fees. Staff were very friendly and spoke English. "
ZADAR, HR - Reviewed by EDWARD - 07 August 2014
" We were informed by oryx that our insurance provided by auto eu was subject to us paying oryx for any damage and then having to claim back our money from auto. Oryx then tried to sell us their own insurance. "
" No maps available and the gps was very expensive. "
PULA, HR - Reviewed by PETER - 02 July 2014
" very good value "
" Very helpful "
ZADAR, HR - Reviewed by FINBARR - 19 June 2014
" Staff busy , but pleasant. Car was clean "
" Staff busy , but pleasant. Car was clean "
ZADAR, HR - Reviewed by SEBASTIAN - 12 June 2014
" everything ok "
" everything ok "
ZADAR, HR - Reviewed by ANNA - 28 May 2013
" The only small problem we had with our rental was that we were advised that we would be met on arrival at the airport but there was nobody there - then it was not clear where we were supposed to go. Eventually we found it by asking another car hire desk. "
" Price was good value and car was perfect but company did not meet us on arrival as mentioned above. "
DUBROVNIK, HR - Reviewed by GORDON - 25 October 2012
" Very happy with service, hassle free booking. Best price we found on the web. "
" Vero in Dubrovnik, was very good, providing us with a brand new car. All in all very happy, will use again. "
DUBROVNIK, HR - Reviewed by ALAN - 27 September 2012
" Booking was efficient. I had requested use in Montenegro and Kosovo and this was confirmed well in advance of travelling. "
" The service was efficient both collecting and returning the car. The car type was exactly what I booked. The car ran perfectly all week. "
DUBROVNIK, HR - Reviewed by ZORAN - 10 September 2012
" I was very happy with the car, new and clean. However we had to wait for over 1.5h to get the car. Which with the small baby in 35+ deg heat was not very easy. "
" I was very happy with the car, new and clean. However we had to wait for over 1.5h to get the car. Which with the small baby in 35+ deg heat was not very easy. We were (as were the others) just left to wait without being told how long it was going to take. "
DUBROVNIK, HR - Reviewed by ROBERT - 04 September 2012
" Car supplied had a slow puncture, tyre was completely flat the following morning. I called Fleet's office and they said I was responsible for the cost of a new tyre. They refused to accept that the car had a puncture when I got it. Even after offering to pay for the tyre, they did not call back to arrange to have it fixed. I had to find my own puncture repair company to fix it. "
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