CARWIZ CROATIA Car Rental Reviews

DUBROVNIK, HR - Reviewed by RICHARD - 28 June 2023

" See above comment re insurance "

" We had to pay extra insurance of 123 euro as we were told that passengers and tyres were not insured on our initial package. What was that about? I read the small print carefully when booking the car, didn't see that highlighted anywhere "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by DARRAGH - 08 November 2022

" Autoeurope were fine for booking but when we were left stranded nobody was there to help or answer a phone.. we were not told when booking that the carwiz zadar airport office closes at 8pm in winter, or that there is an after hours pickup charge, that we argued our way out of, due to our 1hr 45 min wait. "

" We booked our car for 9pm but that was being careful. We arrived at carwiz at 8.40pm and the office was closed. Other people were waiting on their car from carwiz also.We rang all the numbers on the office window and in our booking emails. Nobody answered. Airport then closed at 9pm. We sent emails also. About an hour later, after airport was closed, we got a call saying he would be there in 20 mins. About 25 mins later a guy arrived and gave us our cars "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POREC, HR - Reviewed by JUTTA - 03 February 2020

" very positive experience "

" very friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by ZVONIMIR - 08 January 2020

" Recommend to everyone "

" It was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by GORDAN - 11 December 2019

" Suggestion - either don't process that credit card on online reservation but just pick up customer data or even if you do state on that webform that this is not the payment for the rental. "

" If a person uses a credit card online to confirm the order then one EXPECTS that the company has that credit card on record and that they will charge all from the same. This assumption resulted with the fact I was unable to get the car and had to take the bus as the voucher was not enough...and yes, it was explained to me that it states on the voucher that one needs the credit card but there is a LOT on that voucher and given credit card was processed one really does not think that it is needed again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ZADAR, HR - Reviewed by JULIE - 28 September 2019

" Great service. Great value for money. "

" Friendly efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by BRIAN - 02 August 2019

" All worked out well. "

" All as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NIKOLA - 08 January 2019

" Very good "

" A+ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DRAZEN - 18 October 2018

" Excellent service. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GERARD - 06 October 2018

" Would use them again no problems at all "

" Would use them again no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DAVID - 02 October 2018

" Not the best hire car experience I have had. "

" Not impressed with the additional charges for cross border travel, gps did not work correctly and the holding of an additional €1k on credit card 'in case' of damage. Car I was originally to have was not available so was given one just back which was not cleaned. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PULA, HR - Reviewed by MARKO - 31 August 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by NOEL - 20 July 2018

" Top class for a car hire company. "

" Top class service by the staff in Pula Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAMES - 09 July 2018

" Auto Europe paper work is not clear regarding the extent of extra charges applicable locally which is misleading. "

" I was not told in advance about late check in fee of €50 which was annoying. The rental desk staff blamed airline and Auto Europe. I was 20 minutes later than the time I booked the car for and was told if I was 2 minutes late the same charge would apply so from my point of view this is way to gouge customers for more money on arrival and is not a nice start to your rental. I had pre booked a late check in so according to my reading of your paper work such a fee should not have been applicable. On a positive note the car was good and the staff friendly. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JEFFREY - 01 May 2018

" I would recommend Carwaz any time to anyone that is renting a car in Croatia, "

" When I went to the stand to pick up the car it was ready and waiting the lady was very frindly, very informatived and most of all very helpfully "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RICHARD - 10 October 2017

PULA, HR - Reviewed by PETER - 07 October 2017

" Very efficient service and friendly staff "