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    Protect yourself during unforeseen events

    During difficult times it is reassuring to know that you can fully protect yourself against the unexpected. Our exciting new Cancellation Cover Program will provide you reassurance should the unforeseen happen. While customers can always cancel their booking up to 48 hours before pick-up, the Cancellation Cover Program extends this cover to within the final 48 hours, and up to 30 days. With so much that can affect your travel plans – from strikes to bad weather, Auto Europe has listened to its customers and now provides extra cover to give you peace-of-mind should you need to cancel no matter the reason. For added security make sure you opt of our new Cancellation Cover Program during your next car hire to be fully protected.

    Opt for our Cancellation Cover during your car hire booking

    It’s simple to add our Cancellation Cover Program to your next reservation with us. All that is required is that you add the program during your online booking. The program may also be added to your booking over the phone, simply call our reservation team on +49 89 412 09 786 to request this. It is important to note that this program can only be added to a booking with a total duration of 21 days and to the full value of 3,000 Euros. In addition, the program can only be added to bookings placed up to 48 hours before vehicle pick-up. Consult the below full terms and conditions before booking and feel secure in the knowledge that you’ll be fully protected should you need it.

    Auto Europe Cancellation Cover Terms and Conditions
    Late Cancellation Refund Program T&C

    All Rental Vehicle reservations made through Auto Europe may be cancelled for any reason up to 48 hours before the time and date the booking is to commence. You can manage your Auto Europe Booking here.

    If you wish to make a claim under this Cancellation Cover Program, please contact Auto Europe using the phone number and or email address on your Booking Confirmation. You should contact Auto Europe as soon as is practical following any incident that could give rise to a claim.

    What is Covered

    Less than 48 hours before your booking is to commence, or after you pick up your rental vehicle, this Cancellation Cover will refund the total Rental Costs, or a pro rata portion of your daily booking price if you have to return your rental vehicle early, as a consequence of any of the following:

    1.1 Travel Delay and Late Arrival.

    1.2 Incapacity of the Renter through Accident, Bodily Injury or Sickness.

    1.3 Government-imposed Travel Ban or Quarantine imposed in the 48 hours before the Rental Commencement, or during the rental.

    1.4 All strikes including Airline & Air Traffic Control strikes etc.

    1.5 Adverse weather, including snow, fog, frost, storm, hurricane and Volcanic Ash Event.

    What is Not Covered

    This Cancellation Cover program does not respond to any application directly or indirectly arising out of, or contributed to by, or resulting from:

    2.1 The Renter not planning to travel and not informing Auto Europe 48 hours before pick-up.

    2.2 The Renter not having a valid driver licence or a valid credit card in the name of the main driver who contracts with the rental company, or sufficient funds available to receive the Rental Vehicle.

    How to make a Claim

    You must provide Auto Europe with evidence in support of your Refund Application, as soon as practically possible, and in any event no later than thirty (30) days after the date of the first notification to Auto Europe.

    No claims will be paid if a client knows about the cancellation more than 48 hours before pick up and does not contact Auto Europe to process the cancellation on time.

    Refund Applications where no evidence is provided in support of the application may also be refused.

    Please Note: for applications resulting from Injury or Sickness, you will be asked to provide an Official Medical document confirming the cause.

    Our aim is to ensure that all aspects of your Cancellation Cover are dealt with promptly, efficiently and fairly. If you have any questions or concerns regarding the Cancellation Cover, or the handling of a Refund, you should in the first instance contact:

    Auto Europe Deutschland GmbH
    Landsbergerstrasse 155
    80687 Munich, Germany
    Registration: Amtsgericht Muenchen HRB 149 828