BUDGET TURKEY Car Rental Reviews

ISTANBUL, TR - Reviewed by ABDULHAMIT - 03 November 2019

" Very good value for money. helpful staff good customers service very happy except the condition of the car "

" The car seat was very very dirty it was dark I didn't see how was the seat thirty when I picked up. I find out on the way and very Disappointed "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ISTANBUL, TR - Reviewed by AHMET HAKKI - 18 August 2019

" I booked the car with child seat as optional. Optional because system did not allow me to pre-book and pay. I arrived at budget desk and they told they don't have any child seat available at the moment. I told them I have this specified in my booking and had it in the voucher. I've been told since it's optional they can not guarantee the seat. I was given with 2 options. First to cancel the booking or to drive the car with my child sitting on the lap of my wife. I had no choice and I had to drive this way and ask around if anyone I know has a spare one. Terrible service and even-though you specify child seat it makes no difference. On top of it the car I was given was not totally clean and dashboard was dusty. I did not care about this part! "

" I booked the car with child seat as optional. Optional because system did not allow me to pre-book and pay. I arrived at budget desk and they told they don't have any child seat available at the moment. I told them I have this specified in my booking and had it in the voucher. I've been told since it's optional they can not guarantee the seat. I was given with 2 options. First to cancel the booking or to drive the car with my child sitting on the lap of my wife. I had no choice and I had to drive this way and ask around if anyone I know has a spare one. Terrible service and even-though you specify child seat it makes no difference. On top of it the car I was given was not totally clean and dashboard was dusty. I did not care about this part! "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

IZMIR, TR - Reviewed by MICHAEL - 14 August 2017

" The company didnt expect me or have the car ready and then charged me a different rate for the car despite having paid already through Auto Europe. "

" Their customer service was zero from start to finish. They made no effort to help me find the car in the airport and it was quite difficult to find with very little signage. It was also very difficult to find where to return the car. The car hire seemed to be set up in favour of domistic use as I had to walk a long distance once I returned the car to my terminal; again there was no directions to help direct customers find their flight. "