Auto Europe
- North America
- Central America
BUDGET GERMANY CUSTOMER REVIEWS
- 8
- 7.6
- 9.1
- 8.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET GERMANY Car Rental Reviews
Average Rating for Budget :
BERLIN, DE - Reviewed by VEIT - 01 May 2025
" Easy to book and all good "
" Person at the counter did not pick up on the fact that we are a family of 5 and should recommend cars that provide space instead of making snarky comments about my kids! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by RICHARD - 16 February 2025
" No probelm until you set up the SCAM. You alledge that the compressor that is under the floor in the boot was removed while I had the car. I was traveling very light with a small hand luggage back pack that I kept in the car. I never opened the boot. The car was locked while I was away from the car in Laboe (my laptop was in the bag on the seat). The car locked in a Hotel underground carpark in Kiel. The car was not opened or robbed. It is absurd that you accuse me of stealing a compressor. "
" Everything was fine until you started the SCAM. I returned the car to Hamburg Airport, handed over the key while your staff inspected the car, and was told all ok (a grunt and a nod), but then sent me a bill for €310.90 for a missing compressor. I never even opened the boot in the 24 hours I had the car. This is A SCAM AND I MOST STRENUOUSLY OBJECT. I have rented cars from you on may dozens of occasions over the years this is a first. OUTRAGEOUS. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MELVYN - 22 June 2022
" Excellent will use again. "
" Very friendly and efficient staff, very accommodating and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IMELDA - 01 June 2022
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANDREW - 31 March 2022
" Found it quite expensive for 2 day hire on a economy car and see point 3! "
" Firstly the office was closed at the terminal we arrived at had to take a bus to other terminal defeating the purpose of on site hire, the cars front number plate was damaged causing the parking sensors to malfunction this was not noticeable at pick up due to the car parked tight to the wall the agent to parked it would have known (I fixed it myself at a service station)then on returning the car I was charged over 300 euro extra I questioned the agent he said it was taxes when I emailed a complaint I did receive a refund a week later I have used Autoeurope many times before no problems but first and last time using a Budget car "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by JUSTIN - 01 September 2020
" Brilliant over all quick & easy "
" Great, guy at the desk very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DEREK - 23 February 2020
" not auto europes fault but not happy with budget... "
" Got charged about 100 euros for going across border - even though i booked that feature. Upgrade car for 28 euros - then got charged 28 euros per day upon my return... "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LIAM - 12 February 2020
" Very efficient service at pick up and drop off "
" New car. Very efficient staff both pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IGOR - 13 January 2020
" Optimum prices, excellent service as always! "
" Promptly, clearly, friendly :-) Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by OTTO - 27 September 2019
" Overall pleasant and easy "
" overall good. I rather would have liked to have driven the advertised SEAT, than the Ford Kuga i got. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HAHN, DE - Reviewed by PATRICK - 22 July 2019
" No issues "
" I was waiting approximately 45 minutes at the Avis/Budget counter due to computer problems "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GERARD - 06 July 2019
" n/a "
" long queues at airport pick up , shouldn't happen "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by FLOR - 28 February 2019
" Happy with service "
" Would like to have been shown to the car in person and also would like to have returned the keys to someone who would have checked the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by DAVID - 08 February 2019
" Very happy "
" I was very happy with the hire. And good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CORMAC - 06 February 2019
" Excellent "
" Huge delay in collecting car due to number of people collecting and lack of sufficient staff at desk "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DARRAGH - 15 January 2019
" Overall very good- issues for the most part were with Budget as opposed to Auto Europe "
" Price average. Counter was either understaffed or else staff were inefficient- but queued for far too long (30 mins approx) to get to be dealt with. Only 2 people working and up to 10 queuing when I arrived. Staff were very nice though. I would like an email or verbal confirmation before leaving airport to say car is OK, tank full and there is no extra charges- I got neither.... and still no email 4 days later! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ELS - 24 October 2018
" Would book same again "
" Shame there was no staff available to check car when I dropped off, just nervous in case anything happens after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10