" Easy to book and all good "
" Person at the counter did not pick up on the fact that we are a family of 5 and should recommend cars that provide space instead of making snarky comments about my kids! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No probelm until you set up the SCAM. You alledge that the compressor that is under the floor in the boot was removed while I had the car. I was traveling very light with a small hand luggage back pack that I kept in the car. I never opened the boot. The car was locked while I was away from the car in Laboe (my laptop was in the bag on the seat). The car locked in a Hotel underground carpark in Kiel. The car was not opened or robbed. It is absurd that you accuse me of stealing a compressor. "
" Everything was fine until you started the SCAM. I returned the car to Hamburg Airport, handed over the key while your staff inspected the car, and was told all ok (a grunt and a nod), but then sent me a bill for €310.90 for a missing compressor. I never even opened the boot in the 24 hours I had the car. This is A SCAM AND I MOST STRENUOUSLY OBJECT. I have rented cars from you on may dozens of occasions over the years this is a first. OUTRAGEOUS. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Excellent will use again. "
" Very friendly and efficient staff, very accommodating and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Found it quite expensive for 2 day hire on a economy car and see point 3! "
" Firstly the office was closed at the terminal we arrived at had to take a bus to other terminal defeating the purpose of on site hire, the cars front number plate was damaged causing the parking sensors to malfunction this was not noticeable at pick up due to the car parked tight to the wall the agent to parked it would have known (I fixed it myself at a service station)then on returning the car I was charged over 300 euro extra I questioned the agent he said it was taxes when I emailed a complaint I did receive a refund a week later I have used Autoeurope many times before no problems but first and last time using a Budget car "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Brilliant over all quick & easy "
" Great, guy at the desk very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" not auto europes fault but not happy with budget... "
" Got charged about 100 euros for going across border - even though i booked that feature. Upgrade car for 28 euros - then got charged 28 euros per day upon my return... "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient service at pick up and drop off "
" New car. Very efficient staff both pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Optimum prices, excellent service as always! "
" Promptly, clearly, friendly :-) Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall pleasant and easy "
" overall good. I rather would have liked to have driven the advertised SEAT, than the Ford Kuga i got. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" No issues "
" I was waiting approximately 45 minutes at the Avis/Budget counter due to computer problems "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" n/a "
" long queues at airport pick up , shouldn't happen "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Happy with service "
" Would like to have been shown to the car in person and also would like to have returned the keys to someone who would have checked the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very happy "
" I was very happy with the hire. And good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Huge delay in collecting car due to number of people collecting and lack of sufficient staff at desk "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Overall very good- issues for the most part were with Budget as opposed to Auto Europe "
" Price average. Counter was either understaffed or else staff were inefficient- but queued for far too long (30 mins approx) to get to be dealt with. Only 2 people working and up to 10 queuing when I arrived. Staff were very nice though. I would like an email or verbal confirmation before leaving airport to say car is OK, tank full and there is no extra charges- I got neither.... and still no email 4 days later! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Would book same again "
" Shame there was no staff available to check car when I dropped off, just nervous in case anything happens after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10