BUCHBINDER GERMANY Car Rental Reviews

FRANKFURT, DE - Reviewed by ANDREW GORDON - 05 January 2025

" As above. "

" Although I had given terminal details and flight information, the car was not at the right terminal. We were upgraded to a different car at extra cost. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by COLM - 13 March 2024

" I had a lovely experience "

" Very easy company to deal with and very charming staff. Car was almost brand new and had lots of extras such as Android Auto and radar for adaptive cruise control which is very handy on motorways! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTIN - 16 October 2023

" Great "

" Excellent car, friendly staff, great value only small delays when picking up and returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JAMES - 13 September 2022

" My mileage was small on the rental but I resented the mileage allowance "

" The car I was offered was inappropriate for my size. I found it difficult getting in and out. Perhaps some advice should have been given to me at the counter. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NUREMBERG, DE - Reviewed by GIUSEPPE - 28 June 2022

" Nightmare ...never again ..thank god we had super cover with you. "

" Car was filthy a d they tried a 'scratch' scam ..buchbinder owned by eurocar...had we known this before booking would have chosen a other provider. Absolute crooks..also car was not full as indicated. Liars "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by JOHN - 23 March 2022

" Ok "

" Car was dirty Needed ad blue. Sensors not working "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by MARTIN - 22 March 2022

" Auto Europe Service is very good "

" Car was noisy and a little bit smaller than expected. Staff tried to sell insurance although they knew that I had coverage through Auto Europe. Not sure about the trans-border fee and the quite expensive extra driver, which I think is safer on long trips. Otherwise very good. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BERLIN, DE - Reviewed by KONSTANTINS - 11 October 2021

" Very convenient way to rent a car at great price. "

" Excellent service, brand new car. Would use this service again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRAIG - 16 March 2020

" Overall experience was fine from check in to car condition to drop off until guy spots some new damage still waiting on reply from.e mails iv sent to auto Europe.. "

" Guy found the smallest scratch on car on return which in my opinion was already on car as was so small now we have claim against for damage .. not happy "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by FLORIN OVIDIU - 01 March 2020

" Always I had book a certain brand and model of car and the provider supplied an inferior car in the same category of size with no reimbursment of the difference of price. Win for the supplier! "

" I have paied for Ford Focus and they provide the same size of vehicule but a low cost Logan with the basic features and a small power engine. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by ANDY - 19 February 2020

" Incorrect expectations set regarding the vehicle. "

" Poor selection of available vehicles. Very disappointed with the car I was provided with. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by IVAN - 05 January 2020

" Usually I do not write the reviews, but I feel obliged as everything was really great - from the staff at the counter, the car itself to the simplicity of drop off etc. I would like to recommend them to anyone who would have a reservation of renting from them as they are a bit 'cheaper' than some of their competitors. "

" Usually I do not write the reviews, but I feel obliged as everything was really great - from the staff at the counter, the car itself to the simplicity of drop off etc. I would like to recommend them to anyone who would have a reservation of renting from them as they are a bit 'cheaper' than some of their competitors. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KEVIN - 17 October 2019

" . "

" efficient and friendly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by DIRK - 22 August 2019

" To assess options I called auto Europe. The first agent I spoke to claimed I was speaking to fast and couldn't understand me. The second agent had no issue. "

" I didn't know the pin of my credit card. Buchbinder rejected to swipe the card although my bank confirmed it is OK. I had to pay an extra fee for reduction of the excess to zero, so they didn't need my credit card as security. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by RITA - 21 August 2019

" Good rates, wish there were more free additional driver offers! "

" Great company, always pleasant and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by PAT - 20 July 2019

" Fast, efficient, good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARL-JOSEF - 26 June 2019

" Hassle free "

" Very long queue. Very efficient and helpful guy at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by REINHARD - 09 June 2019

" See #3 "

" Long queue at rental desk in Munich. Consider setting up a fest check in desk for precooked customers only, to avoid being held up by customers that take a long time to book. Love the second free driver "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by YVONNE - 10 February 2019

" The car was not quite in the condition as informed. Personal questions were asked, as how many kilometres we would travel and where to. "

" When collecting the car, the staff tried to talk us into taking an upgrade for an extra charge each day. Tried to sell us insurance package deals we did not need. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DEBORAH - 04 February 2019

" Everything went smoothly "

" Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JAEHEE - 15 November 2018

" I am afraid that buchbinder will be connected next time. "

" Buchbinder requires an additional charge compared to other rental cars. The condition of the vehicle is also uncommon. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by JOHN - 24 September 2018

" Acceptable "

" Only disappointment: I booked a BMW but received a Ford Mondeo. The Mondeo itself was fine but it wasn't a BMW. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by COLIN - 21 September 2018

" Chtdhhj "

" Pick up queues can be long. Buchbinder are not unique in this. Otherwise . Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by CHANEL - 20 August 2018

" Buchbinder should train their staff in basic manners and not smoke in front of customers, ever! "

" I was told to use an app for the condition of the vehicle but I kept getting an error when I tried to submit the report. It was also very dark in the carpark to take images of the vehicle so I could not see all the marks on the boot until daylight the next day. On returning the vehicle, the car park attendant was smoking in my face. It was disgusting and extremely rude. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by MICHAEL - 06 August 2018

" Very satisfied "

" Everything was going very well. No problem at all. I'll be back next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TONIO - 24 July 2018

" As above "

" I rented out a car for 10 days and on the 3rd day I had a flat tyre and my wife, my daughter and myself spend from 11am till 6.30pm waiting for a replacement car. this amidst a number of calls with people from Buchbinder promising to deal with the situation. I spoke to someone named Rudolph on the number they gave us for issues encountered outside Germany. This was a lousy experience. we spent one whole day at the OSV petrol station in Zell am See and that was quite disturbing. I hope someone gets in touch with us. We expect a minimum refund of the full value of the rental as one whole day of our vacation was ruined not to mention the distress and the extra costs that we incurred because of this. Thanks. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by COLIN - 24 April 2018

" Share with who ? "

" All around excellent - queue was short this time - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HAKAN - 05 February 2018

TRIER, DE - Reviewed by GILLES - 29 December 2017

BERLIN, DE - Reviewed by JAMIE - 15 November 2017

" When I went to pick up the car the man said he would not accept my debit card as a deposit for the car, he would only accept a credit card and would not accept a credit card which was not in my name. It was not explained where I should drop the car back! So I returned it to the car park space in which I collected it. Which ended up costing me an extra 6euro. He never told he the car had to be returned to P4 parkhaus. When returned the petrol needle was very slightly to the right of the full line and the man said it was not a full tank, so I had to drive off and find a petrol station and put 3euro in it! Very bad experience. "

" When I went to pick up the car the man said he would not accept my debit card as a deposit for the car, he would only accept a credit card and would not accept a credit card which was not in my name. It was not explained where I should drop the car back! So I returned it to the car park space in which I collected it. Which ended up costing me an extra 6euro. He never told he the car had to be returned to P4 parkhaus. When returned the petrol needle was very slightly to the right of the full line and the man said it was not a full tank, so I had to drive off and find a petrol station and put 3euro in it! Very bad experience. "

MUNICH, DE - Reviewed by NEIDA - 30 October 2017

" Unfortunately, I was late for the car pick up, so when I got to the counter, my reservation was already cancelled. I was told they would arrange a different car slightly more expensive. Then they charged my credit card again for that amount and told me I'd be refunded for the first amount. Now I got an email saying that they won't refund it, which shows how despicable Auto Europe is and I'll never use them again. "

" Unfortunately, I was late for my car pick up, so they cancelled my reservation, but told me that I could get a different car slightly more expensive. They charged my credit card again and told me that the original charge was going to be refunded. But I'm yet to receive any refund and now I received an email Auto Europe stating they won't refund me. "

COLOGNE, DE - Reviewed by SIGRID - 14 August 2017

" Car at Cologne is parked in dark basement of multi storey car park to make it harder to assess any damage already on the car. We drove to the return bay for better light and noted a damage that hadn't been recorded in the system yet. At least Buchbinder employee noted it on our rental agreement. Car was returned to different drop off station for which we paid extra. Then an excess of ?856 was taken off our credit card without any written notification as to why. Car was returned in same condition as at pick up (outside office hours). When lodging a complaint by phone we were asked to put it in writing. This was 5 days ago and still no reply. Unbelievable. "

MUNICH, DE - Reviewed by FRANK - 10 July 2017

MUNICH, DE - Reviewed by PAUL - 19 June 2017

" My flight was delayed by 2 hours and I was told that my car, that I had booked and paid for, was gone. But conveniently there was a more expensive car available. When I went to the garage there was plenty of cars. This is disgraceful and I will never use your company again. "

" Stop stealing money from the people who have booked cars with you. A bad review will cost you a lot more than the extra money you charged me. Never again. "

FRANKFURT, DE - Reviewed by DMITRY - 14 April 2017

" they made write-off (instead of reservation) from my card for the amount including insurance for 1000 EUR. Now this is in my bank statement and I have no idea how to fix it. "

MUNICH, DE - Reviewed by HASSAN - 14 May 2016

" Nothing "

MUNICH, DE - Reviewed by CHANDER - 17 March 2016

MUNICH, DE - Reviewed by GEORG - 05 March 2016

HAHN, DE - Reviewed by MARIA - 26 February 2016

MUNICH, DE - Reviewed by ENDA - 15 February 2016

" Myself and my partner have used Auto Europe on several occasions now and never had a problem until this trip. "

" Booked a seven seated vehicle through Auto Europe but on arrival at Munich airport decided to upgrade to a larger vehicle.Received a Mercedes vito.While on our trip to Austria I noticed a very loud noise which sounded like a wheel bearing gone.This noise was so bad you could not hear the people behind you.I phoned Buchbinder and they said to take it to a Mercedes garage as it was still in warranty and if the garage said it was unsafe the would replace it.I lost half a day of my holiday doing this.The mechanic drove the vehicle and said it was not safe to drive.Buchbinder agreed to replace the vehicle the next morning.They gave me another Vito which had the same issue. Two dangerous vehicles issued in two days.DO NOT USE THIS COMPANY. "

HAHN, DE - Reviewed by GAVIN - 06 January 2016

HAHN, DE - Reviewed by PHILIP - 03 December 2015

BERLIN, DE - Reviewed by OISIN - 08 October 2015

MUNICH, DE - Reviewed by MICHAEL - 01 October 2015

" Everthing went as it should "

" Very quick and efficient. Whst you want when renting a car "

MUNICH, DE - Reviewed by SEAMUS - 07 April 2015

" I should be able to login as see all my bookings. "

" The car was horrible! "

HAHN, DE - Reviewed by KLAUS - 14 May 2013

" good service. No problems "

" Very friendly and helpfull "

FRANKFURT, DE - Reviewed by BRYAN - 02 August 2012

FRANKFURT, DE - Reviewed by JOHN - 20 July 2012

FRANKFURT, DE - Reviewed by EUNAN - 09 July 2012

" only one person was on the desk so we had a bit of a wait to get our car "

HAHN, DE - Reviewed by ANDREAS - 02 July 2012