" Very happy with the overall experience from booking with Auto Europe throught to dropping off vehicle on my return. I was lucky that I was out of rush hour for both checking in and return, so cannot comment on how well they would handle queues "
" BLUU in OT Airport is still a paper based check-in (some other hire companies are fully screen based and thus quicker). However counter staff were very efficient but slower. My hire car (Vw vivo) was brand new and went exceptionally well "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No other comments "
" I got charged R570 for the extra 1 driver, even though my contract stipulated R450 - I had to contact BLUU to get that difference refunded, as they stated their extra driver fee is R570, and NOT R450 as per Auto Europe. I also got charged for "topping off" the fuel tank with an extra 3 liters of diesel, even though I filled the tank AT the airport gas station. That too was reversed after I complained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" Good enough "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
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Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8