AVIS GREAT BRITAIN Car Rental Reviews

BIRMINGHAM, GB - Reviewed by JANE - 07 August 2025

" See comments above "

" I booked a compact car and was told at checkin that they do not have any cars. I was forced to take a jeep-loke vehicle which I was not happy with as that is not what I booked. The car hire companies should not take in bookings that they can not fulfill. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by PAUL - 11 June 2025

" Everything very positive with regards Avis, the car and their staff. Only slight downside is the signage at Leeds Bradford Airport for directions to the car rental spots. Could not actually see any signs with the airport itself upon coming through the arrivals door. Outside wasnt much better. Nothing to do with Avis or Auto Europe but something that should be addressed with the airport authorities. "

" Fantastic experience and efficiency from the Avis personal at the desk and at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by MARC - 17 November 2024

" Easy to book "

" Dirty vehicle, not a full tank, 45 minute wait, incompetent staff "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BRISTOL, GB - Reviewed by KEVIN - 18 March 2024

" Pre paid and paid the same again for insurance and I think I was pressured into paying for extra insurance I didn't like it "

" Charges on credit card not explained until I asked when dropping off car "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by FRANCISCO - 20 December 2023

" Great experience apart from the credit card issue. "

" The only glitch was the unacceptance of a Revolut VISA Credit Card to cover the deposit. Revolut is a normal bank and, it wasn't a prepay card, it should be accepted as any other card. Luckily I had another card with me or it would have been very inconvenient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by AIDAN - 17 September 2023

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ROY - 16 September 2023

" mislead about the insurance cover...paid for clearing the excess but had to pay avis again for excess cover...feel we were ripped offby the lack of clarity on the terms of auto europe..please refund the insurance cover...it did not give piece of mind at all "

" yes good "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by GAVIN - 22 August 2023

" friendly staff "

" friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 14 August 2023

" Overall happy "

" Very swift experience However the power of the Car wasn't the best really struggled during inclines "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BIRMINGHAM, GB - Reviewed by KEVIN - 20 March 2023

" Terrible "

" In arrival's hall in Birmingham airport no direction to car hire and when found I was pressured into get extra insurance and upgrade car and this cost a lot extra on my trip in future see no point in pre booking a car if pressure to upgrade car and insurance "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BIRMINGHAM, GB - Reviewed by FREDERICK - 09 March 2023

" Value and honest experience "

" Relatively easy pick up and drop off 8 "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by CATHAL - 03 May 2022

" No problems - Will use this service again. "

" Very efficient on collection & drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOHN - 18 April 2022

" Pick up was great just surprised at the drop off was just asked to leave the key and thanks, no inspection which surprised me as this never happened before, yes pleased with the fast service but was insure as car rental companies have a terribly reputation and I was afraid for a few days that a bill would arrive out of the blue for something I couldn't argue about as I had left the country. Maybe it's a new welcome change which I would be pleased with. "

" Very satisfied with the service at the branch in East London st Edinburgh "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by MARK - 13 April 2022

" Auto Europe confirmed booking they shouldn't have "

" Although the flight was on time the desk was closed .. Why did Auto Europe process booking for outside hours and then Avis let me check in. I ended up hiring at second car at huge expense...... I expect Auto Europe to cover this cost "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by PAUL - 22 March 2022

" The pick up point is a shuttle bus away from the terminal, no mention of this at booking, took the bus 30mins to collect. Car was meant to have a full tank, but only had a half, only noticed when I was 3 miles away, had to return to AVIS to have it noted. Also, an additional £48 per day for full insurance - madness "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by KEVIN - 21 March 2022

" As I said prepaid you and Avis are charging me again "

" I prepaid auto Europe' and Avis are trying to take the money out of my account "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LONDON, GB - Reviewed by ANTHONY - 04 December 2021

" Everthing was as it should be. "

" Receptionist was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LIAM - 31 October 2021

" overall - very stisfied "

" the drop off location was the office - ideally should be better lit so one can see easier and be able to take some pictures of the car. but overall, very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by ELSPETH - 07 October 2021

" As above "

" Really courteous, efficient female counter staff member processed my pick up- would give her 11/10! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANDREW - 29 September 2021

" Efficient and enabled me to get a good deal with the least cost option for that day and time. "

" There was some delay dropping off due to a queue to get into the office and COVID restrictions. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by ADRIAN - 17 August 2021

" Excellent "

" We were overall very happy with the level of service we received from AVIS. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SHEILA - 16 March 2021

" Please see above. The drop off was before the office was open, so I did not see anybody, but left the key where had been indicated. I was surprised to get this email looking for my comments before any form of acknowledgement that you had received the car back safely, even though I know you had, as I was told that all returns to the car park were covered by CCTV. Were you happy with the state of the car on its return? I had been advised that a Peugeot 2008 might not register a full tank immediately, so I left the receipt for the filling of the tank at around 5.45.am, in the car, as advised. Full marks to your staff (Stephen?) member, he was extremely helpful. "

" The staf were wonderful. The car was excellent, but it had 2 small problems which should not have been there. The spanner light was ON on the dashboard, indicating that a service was required, which is not nice to find when facing in to a journey. There was no water in the dispenser for the windscreen wipers, which can be quite dangerous in this kind of weather, with lorries spewing up water, muck, etc. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAMIAN - 05 August 2020

" Everything was fine "

" Everything was fine. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARTIN - 31 March 2020

" The Best Service I have experienced, especially in a time of crisis. Thanks very much. "

" The Best Service I have experienced, especially in a time of crisis. Thanks very much. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by SHEILA - 11 March 2020

" Very good. "

" Ben was excellent and the staff member who took back the car also. The car was perfect. I took one point away because I couldnt get the gps working..it was probably my own fault. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PETER - 26 February 2020

" Great service "

" Great Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by TOM - 24 February 2020

" . "

" The vehicle developed an immobilizer issue and, as a result I was left for 17 hours without a vehicle and was required to stay with the car 6 hours. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LIVERPOOL, GB - Reviewed by ROS - 03 February 2020

" always a good experience using Auto Europe "

" Staff were friendly and professional "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by MARIO - 05 January 2020

" Everything was very fast and professional. We got clean child chair, what made us very happy. Everything was perfect. Thank you very much. Warmly recommended. "

" Very professional staff. Everything was very fast. We got clean child chair what made us very happy. Everything was perfect. Thank you very much. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LONDON, GB - Reviewed by CATHERINE - 06 December 2019

" Great experience "

" Very easy experience. Car perfect. Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JAMES - 13 November 2019

" as above "

" Their information suggests that the are at the airport but the reality is that they are located beside the other rentals that are honest eneought to say they are 10 minutes walk from the terminal. Avis have an office in terminal only which is no great advantage. Was not advised about key drop box. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MIKE - 31 October 2019

" The car was ok for what we needed. We were charged twice for the rental. Once in advance on the debit card used to book and once on the credit card used to hold after. I suspect this is a miscommunication between Avis and AutoEurope. "

" The car was ok for what we needed. We were charged twice for the rental. Once in advance on the debit card used to book and once on the credit card used to hold after. I suspect this is a miscommunication between Avis and AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by ALAN - 16 October 2019

" Would use Auto Europe/Avis again. "

" Good price, new car, very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JACQUELINE - 07 October 2019

" great price, great car. "

" no hassle at the counter, very quick and professional staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MARIE - 11 September 2019

" Efficient with paperwork, Car was in good condition and pricing was good "

" Good except for 20 min wait to see someone. The customer service people at the desk had to leave with customers. May be more beneficial to liaise with staff in parking area to assist with clients going out to their cars. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by MRS SUSAN - 26 August 2019

" Will use again "

" Good service efficient employees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by KAE - 22 May 2019

" A great experience. "

" Excellent service. The staff was very helpful. The car was in pristine condition. The cost of hire was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by SEAN - 10 January 2019

" No delays and very professional "

" very quick and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ROBERT - 10 January 2019

" Perhaps the very best car rental experience in the past year .Will certainly return as a customer again "

" Excellent service from AVIS staff member 'Sonny' at STN airport-vEry friendly and most helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by JAMES - 28 November 2018

" Pleasant staff, and very helpful. "

" Our flight was diverted to Cardiff because of fog in Bristol. I contacted the office and advised them of this problem. We were assured that the car would be there for us when we eventually arrived in Bristol. Thank you for your assistance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by FIONA - 27 November 2018

" All went very smoothly "

" Went very smoothly - did not have the car that I requested as I wanted a manual drive but they gave me same type car so no issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by FREDERICK - 09 November 2018

" Autoeurope is without doubt my first choice, and I hire vehicles approx 20 times a year. Booking process and customer service is excellent. And any issues are resolved in a timely manner. "

" Seemless collection and drop off. 10 out of 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by AMANDA - 11 October 2018

" I feel conned ... I have booked 3 trips up front but will book direct infuture "

" Avis and staff were all extremely helpful and car and service was perfect. However I'm very dissati with auto Europe and their voucher charges. I was charged 50 euro for my voucher and yet it showed up as only 30 pound sterling pre pay to Avis I was then charged for further protection there after. Auto Europe u either have secret undisclosed fees or your conversion from euros to sterling is a rip off. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERT - 20 September 2018

" x "

" I don't understand why I had to pay more 134 Euro for the rent? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KEITH - 04 September 2018

" Very efficient service, will definitely use again "

" Pick up & Drop off was very quick and easy, had no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RONAN - 30 July 2018

" all good "

" all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GABRIELLE - 28 July 2018

" as above "

" the only problem I had was at the counter a lot of talking behind a wall to another member of staff and this was NO Fault of the girl she was very nice but it was the guy behind the wall was no help and didnt face the customer which was embarrassing for Shannon he was giving her no support at all. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ELIZABETH - 20 July 2018

" Good experience. No nosense checking every tiny little dirt mark like some other companies I have used. Will use again. "

" Overall I was very happy. My only issue was the car was not at the terminal that we were and we had to wait. The staff were very polite and helpfull and they sent us for coffee while they got the car. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DAVID - 05 July 2018

" as above "

" I had pre-booked a vehicle that stated it was in the airport,it didn't note that there was a shuttle bus to the destination. If I had known this I could have chosen a different company at a huge saving to the service I received. This is false advertising misleading and annoying. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LEEDS, GB - Reviewed by STEVEN - 05 July 2018

" Excellent staff and vehicle at very competitive rate "

" Excellent service all round Very happy with the service and the staffs mannerisms were outstanding "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SARAH - 27 August 2012

" Very friendly and helpful staff, much better than previous experiences with other car hire companies. "

BIRMINGHAM, GB - Reviewed by JOHNNY - 15 August 2012

" Easy to use, easy to navigate and I have used it in the past and will so again. "

" Extremely friendly and efficient staff on the desk. I appreciated being offered an upgrade to a spotless car. I was on my way in minutes. "

BRISTOL, GB - Reviewed by RICKY - 15 August 2012

" Should stop trying to sell extra insurance cover so forcefully. "

BRISTOL, GB - Reviewed by BRENDAN - 14 August 2012

PRESTWICK, GB - Reviewed by LIAM - 01 August 2012

EDINBURGH, GB - Reviewed by SEAN - 26 July 2012

" good service good price "

" good service no problems "