Auto Europe
- North America
- Central America
AVIS PORTUGAL CUSTOMER REVIEWS
- 6.4
- 6.6
- 8.6
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS PORTUGAL Car Rental Reviews
Average Rating for Avis :
FARO, PT - Reviewed by WILLIAM - 20 August 2025
" Nevus it was the weekend no one from auto Europe was available to help when I reached the desk to find they would not honour my booking leaving me and my family and in very awkward position of having to make our own alternative arrangements... when I did manage to contact you on Monday I found the staff understanding but the matter is yet to be resolved which leads me to the convulsion I am better off booking direct through the car supplier rather than a third party "
" Upon arrival i was informed that I needed 2 credit cards to complete my rental which is not in the terms and I did not have.. had to make a new booking through Avis which cost me the same again as the first rental, which was very inconvenient and influenced the course of our holiday "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PHILIP - 25 November 2024
" great service. "
" very good service, when we found that we had a slow puncture. They sent two truck and taxi in 45 minute timeline that was promised (on a Sunday). Managed to repair on side of road in the end, which was great and saved a lot of hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 22 November 2024
" Avis was not a good experience again "
" The car I was given was not on a par with the car requested. Seems like this is a ploy to get one to upgrade which i did for € 70 + this is the second time i have had this experience with AVIS in Faro. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by WILLIAM - 10 August 2024
" Best options and flexibility "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRIAN - 09 November 2022
" Lot's of additional charges that it wasn't made clear at the time of booking "
" Lot's of additional charges that it wasn't made clear at the time of booking "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by RONALD - 09 September 2022
" The experience with Auto Europe is always good. When you buy your insurance through AE, it actually applies. If you try to do that with any US based company, you'll be applying for a refund and pay way more at the counter. With AE, there are no surprises. "
" Thank you Auto Europe... again! Thank Avid, the counter staff saved my butt, being I picked up at the wrong location and made my trip unbelievable. I can't say enough good things here. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRIAN - 27 June 2022
" Always enjoyed AutoEurope assurances and service, thanks. "
" Avis provided a car which barely matched SUV class status. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PETER - 01 December 2019
" Very good value. smooth pick up and dropoff "
" Car digital controls were a bit confusing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOSEPH - 02 November 2019
" As above "
" Car was damaged when I picked it up. On return the damage was put down to me, as the return process didnt know that the car was previously damaged. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAULO - 31 October 2019
" Best price! "
" Great service. I've got an upgrade for free! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRIAN - 10 July 2019
" All very smooth. "
" Only comment is that Avis were going to charge me extra for drop off at different location when it was included already in the price. I had to refer them to AutoEurope voucher. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by RONAN - 08 July 2019
" I don't trust avis and will not use them again. "
" They tried to add €115 to the cost because the car was 28mins late on return. No explanation, just asked to sign on an electronic device that could not be read in the sunshine. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PETER - 02 July 2019
" Very happy with price & car "
" Took a ticket @ 15.01 and was seen at 16.45 very slow processing with 3 rental companies ie Avis, Budget & Dollar at the desks. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by JOHN - 29 April 2019
" Easy to book, quick service. Better value than was on offer from the hotel "
" Despite requesting two booster seats at the time of booking, there was only one available at the office at the time of collection. The Avis rep suggested he could get it dropped to my hotel (about 3km away), but I had got a taxi in to the office with the whole family so we could collect the car and go from there. In the end, a pretty unapologetic response to "go grab a coffee and come back in an hour" was the best I got. My reservation was for 11am and in the end I only got going at 12:30pm. When I asked if I could delay the drop off to 12:30 in order to get the 48 hours I had booked, one of the nicer Avis reps suggested that they would collect the car from the hotel to save me driving back, which was acceptable. On inspection the car was quite dusty but new and very clean inside, no complaints on the car itself. However, I only noticed about 5km down the road that the tank was only three quarters full, instead of full to full. Fair enough, I'm supposed to check these things before leaving, but it's still very annoying when the policy suggested the car would be full at pick up. I have photographs to prove it. I thought about returning the car with 3/4 of a tank, but because I wasn't returning the car to the Avis office, I didn't want to risk getting charged the fuel surcharge. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NATALIIA - 12 March 2019
" Auto Europe as an intermediary did not side with its clients nor helped in a difficult situation and refused to connect to AVIS on our behalf. "
" We were very disappointed with our AVIS booking, for we were unpleasantly surprised with the new company rules that require all three main documents to be on the first driver's name. But the main problem was not the rules, but a very unfriendly and appalling service and staff's attitude. We lost our money for booking, and it was perhaps our fault, but instead of helping and transferring the sum into the next reservation we were rudely dismissed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAULINE - 11 July 2018
" we were expecting some sort of pressure on insurance or car condition which is why we telephoned yourselves we before we rented as the reviews were very bad for Avis Faro airport.So we ended up paying an extra 900euro on a pre-paid 670euro.Ex extra driver/fuel/toll.It's wrong this way of doing business. "
" Counter staff made us feel the super cover we bought from you was worthless.It was their car not yours and proper cover required from them.Felt that we were bullied into taking their insurance which was 40euro per day !!!! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10