AVIS GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by DAVID - 26 February 2023

" No other comments "

" Check-in was excellent. Interior of car had not been cleaned properly. Some litter left in centre console and dirt marks on seats. Understand it is a busy time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MAURA - 21 February 2023

" See comment above. I have been a customer of Autoeurope for many years but am unlikely to deal with them in the future if I cannot trust their estimates of local fees to be remotely accurate. "

" Desk staff very pleasant and polite but I hired from Avis because I hoped to avoid unexpected higher local charges on arrival at the carhire desk and lack of transparency regarding these charges, which I have experienced recently with a cheaper company. Disappointed and annoyed to find the same issues. Both bookings through Autoeurope. Appears discrepancy arises largely because VAT is not factored in to fees quoted by Autoeurope? Avis final e-receipt absolutely indecipherable. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROGER - 26 February 2020

" Good apart from the above "

" The booking process was very good. The car had several scratches and a large dent in the back read door panel. This was checked on our return and we were told that this was the same dent as when we received the car so it did not cost us any money. However, I would have preferred that there was no dent in the first place. We had booked a VW Polo or equivalent which we presumed would have a 60/40 rear seat split. However, we received an Opel Corsa (good car) which did not have split rear seat. We were using the car for skiing and therefore had to put the skis over the top of the back seat which was not as practical as if there was a split rear seat. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by DIMITRIOS - 16 September 2019

" Nice car, bad service experience. "

" The final charge was larger than what the counter staff had informed me. The drop-off location in Munich was not where it should be, so we lost about an hour trying to find it. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KEITH - 11 July 2019

" Not happy "

" Nobody checks car on pickup. Goes over it with fine tooth comb on return. Accused us of damaging trim. Trim not broken just slightly loose. Put €518 hold on credit card. We did not damage car. We refused to sign. If we had we would admit to it. Had to leave to catch flight. Yvonne the supervisor was not nice to deal with. Broken number plate when we oivcked up car. Asked her what damage was on car when we picked it up. She said there was none. When I mentioned broken number plate she said she was not aware of this. I asked how come they were so sure trim wasn't loose yet had no record of a very obvious broken number plate. So cross. Horrible end to our holiday but honesorxpected nothing less as my brother had a similar experience with Avis a few weeks prior "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HENRY - 01 July 2019

" The car had no issues and the arrival and departure process was Swift and Hassel free. "

" I was very satisfied with the process and Avis. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADRIAN - 06 April 2019

" Highly recommended "

" Avis were very professional in their dealings with me and I would highly recommend them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ASHLEY - 23 March 2019

" Painless booking process and good experience overall. "

" Queue was a bit long in airport. More agents would have helped this. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOERG - 01 November 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HENRY - 17 September 2018

" Wait too long at airport "

" Q at the airport very long - took 40 minutes to get served. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KOBLENZ, DE - Reviewed by ROBERT - 16 August 2018

" Overall a positive experience "

" The pick up was excellent, the young man at the desk was extremely pleasant and helpful. The drop off was unsatisfactory as there was no one in the garage to verify the condition of the car or take the keys which meant I had to run to the Avis desk in the terminal which almost caused me to miss my flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by COLM - 17 July 2018

" when i emailed above to autoeurope this is what i got: Dear valuable Customer, Please contact us so an agent can assist you properly. "

" Rental agreement was 'VW Golf or similar' but they would only offer me an Opel Corsa. I don't think that is the equivalent of a Golf (the Opel Astra is). Thank you. CM "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8