Auto Europe
- North America
- Central America
AVIS CANADA CAR HIRE REVIEWS
- 8.2
- 8.7
- 9.2
- 9.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS CANADA Car Rental Reviews
Average Rating for Avis :
TORONTO, CA - Reviewed by FRANK - 19 September 2025
" Poir experience never again "
" Had originally ordered a jetta and upgraded for extra 20e for dodge charger. Was laughed at and asked to wait if I wanted it. Also man behind counter had some comments in relation to my surename "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by KIERAN - 18 August 2025
" all excellent "
" ALL GOOD "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by THOMAS - 25 July 2025
" Another very positive experience with Avis in YVR. "
" Checking out and checking back the car was easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by SEAN - 21 July 2025
" Good experience overall "
" Excellent - no problems. Staff good to deal with, happy with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 29 June 2025
" Great experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by NICHOLAS - 19 June 2025
" You always have the best rates and great selection of cars "
" Very efficient operation at Halifax Nova Scotia airport. All desks manned which gave for a quick get away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JAMES - 30 August 2024
" Very good "
" Excellent rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDMONTON, CA - Reviewed by PAUL - 05 July 2024
" Overall absolutely zero complaints "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DERMOT - 05 June 2024
" The problem was with auto Europe not avis. You lied about the excess on the vehicle on your voucher. You said it was 500e but it was actually 1000e because of this I had to pay an extra 182$ at the desk to reduce this.If there was a different excess for different vehicles this should have been stated on your voucher. I wasn't this refunded immediately. Thanks "
" The problem was with auto Europe not avis. You lied about the excess on the vehicle on your voucher. You said it was 500e but it was actually 1000e because of this I had to pay an extra 182$ at the desk to reduce this.If there was a different excess for different vehicles this should have been stated on your voucher. I wasn't this refunded immediately. Thanks "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JOHN - 17 April 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by CATHERINE - 16 April 2024
" Easy website to navigate. Comparisons between the choices very clear thereby making a decision easy. Prices very competitive. Would recommend 100%. "
" Was given an upgrade but found the car too low to get in or out of. Within a day they provided me a SUV that made the 16 days driving a pleasure. They were a pleasure to deal with. Seamless and hassle free. Would highly recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KAREN - 06 April 2024
" Fantastic website. This was our second time using them. Got a great deal through them. All went smoothly Have no hesitation in recommending them and will use them again when required "
" Delighted with our experience. Second time we have used avis and couldn't fault any part of the experience and would choose them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KAREN - 16 October 2023
" Very happy with all aspects of this car hire. Will book with this company again and have already recommended it to family "
" Very good service and delighted with the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PAUL - 13 October 2023
" To the degree that you could have seen this happen for me or before with others I would welcome your comments "
" Reason for Value drop to 8 was I had upgraded because they offered a "Dodge Charger" in their advertising but didn't get it which was disappointing. I was at my hire car before I realised I had been duped. I would not have upgraded and would got a similar car but definitely cheaper. My hire car was excellent otherwise but I was so looking forward to the Charger experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by BERNARD - 28 September 2023
" Otherwise a very efficient service. "
" Expected to rent a compact vehicle but we were given a Dodge Challenger which consumed a lot of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by MARK - 26 September 2023
" Super service , highly recommend "
" First class experience. Easy quick pick up and easier drop off . Would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MARY-JO - 25 September 2023
" See anove "
" I was billed twice when I returned home. Once for over a hundred dollars - I queried this twice but hit no reply. I had confirmed when I got the car that there would be no extra charges. The second bill was for tolls (a very small amount) but administration charges were over $17 "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by BARRY - 23 September 2023
" Not happy with the sneeky including of the insurance "
" Agreed to pay for fuel, counter girl got me to sign digital form but didn't tell me she had included insurance cover which I did not ask for, only found out on receiving my final receipt "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by BARRY - 23 September 2023
" Overall VANCOUVER hire was good "
" Vancouver Avis hire very efficient, explained what I was signing for, unlike the Calgary hire counter girl, said I was signing for fuel but had included insurance which I didn't require and didn't tell me she had included "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by BRENDAN - 20 September 2023
" will be using auto europe again "
" excellent to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by RONAN - 19 September 2023
" No issues. all good "
" Good but still selling additional CDW cover at the desk when I had purchased it online. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JOHN - 07 September 2023
" No issues "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by SHIVINDER - 22 August 2023
" Positive "
" The staff was very friendly and the car was clean, which left me with a positive impression. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VICTORIA, CA - Reviewed by EAMONN - 09 August 2023
" Good value compared to other companies, and everything went well. "
" Very efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ZEESHAN - 04 August 2023
" Awesome rate and service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KEVIN - 02 August 2023
" Not a happy customer "
" Still Waiting on a refund as my car was cancelled -which left me in Toronto with no vehicle on arrival. Terrible customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KIERAN - 20 July 2023
" I am very pleased with my experience of renting a car with Avis through AutoEurope. The car was in great condition as it only had 320km when I got it. It was a dream to drive and suited our needs perfectly. Pick up and drop off to Avis was very easy and efficient. "
" I am very pleased with my experience of renting a car with Avis through AutoEurope. The car was in great condition as it only had 320km when I got it. It was a dream to drive and suited our needs perfectly. Pick up and drop off to Avis was very easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PATRICIA - 06 July 2023
" Autoeurope was easy to book from, but more transparency is required regarding the amount of excess they cover in comparison to the car company you choose to go with. For example we paid for $300 cover but Avis had $500 excess. So there was a shortfall of $200 we weren't aware of until we spoke to Avis. This could have been made clearer. Also, there should be better communication between the car companies and autoeurope. Is almost felt to us like Avis had never worked with autoeurope before as they nearly didn't believe we had already paid for the car hire. "
" Happy with the car, but very disappointed with our experience with the counter staff upon pick up. Felt like they were trying to add on extra costs unnecessarily. For example we had one additional driver included in our booking and they tried to charge us. Also, we had paid for no excess charges at time of booking and they tried to charge us a second time for it. They had not read the documentation of the agreement from autoeurope and so it felt like there were many disagreements between them and us throughout the pick up experience. We had just taken a 7 hour flight to get to Toronto and so would have preferred an easier transaction rather than getting additional charges from $500 to $0. I felt it was hard to trust Avis after this experience. But the drop off service was much easier and as we brought back the car in immaculate condition, there were no further attempts to charge us any additional costs. The car itself was in great condition and a modern easy to drive car. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BANFF, CA - Reviewed by JOHN - 05 July 2023
" Overall happy but Avis could do better, see comments above "
" Office was closed for a break at 10am when arrived as only staffed by 1 person. Then car was not ready so only got to collect at 10:50. Car itself was not fully clean. Had to enter details twice (some system glitch?) Overall the person at the desk was efficient and courteous and a good communicator "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CALGARY, CA - Reviewed by ALLAERT - 18 February 2023
" Best value "
" The car had a lot of dents but was otherwise ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by DENIS - 14 October 2022
" Sat navigation was crap did work most of the time "
" Taken deposit but didn't return it not happy "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HALIFAX, CA - Reviewed by MARGARET - 28 September 2022
" Again, as above extremely satisfied with the whole experience. Would has no problem recommending both companies to a friend. "
" It was a pleasure dealing with Avis, the staff were friendly and efficient, I could not beleive has easy the whole process was. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEBEC CITY, CA - Reviewed by DAVID - 12 September 2022
" Simple booking process. Good rate available. No issues. "
" No issues whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by CHRISTOPHER - 04 September 2022
" Expensive "
" Good "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by EOIN - 06 August 2022
" Auto Europe was a pleasure to deal with and I will book with them again where ever possible. The booking process was simple and the communication clear. It was wonderful to have you guys to resolve the issues with the broken car when the Avis staff did not help. Really really appreciate it. Wonderful service. Thank you "
" I received a broken car and Avis made it so difficult to address and resolve the problem. Very Very stressful 18 hours but once resolved no lingering issues "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by KATHY - 11 July 2022
" All positive "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by FERGAL - 08 July 2022
" An economical and efficient service thank you. "
" 100 minutes to pick the car up from the airport is far to long after a delayed flight. Not enough staff at counter. Then another 50 minutes to wait for a car to be delivered. Very frustrating. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by PATRICK - 30 June 2022
" Would certainly recommend Auto Europe provided the course was price competitive "
" Generally very good. no pushy up selling, and lines not too long. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by JOHN - 13 June 2022
" No follow up with Avis no one answer the phones car was in safe as in in correct mirror was not happy to drive on highway so cancelled a trip to visit a family member 300 Kim's away "
" Car had a in correct mirror glass on the drivers mirror as a result could not see on. Coming cars from behind had to check all the time by turning around ,, took the enjoyment out of driving and kept me of the highway for safety reasons .. tried several times to call Avis but phone NEVER answered plus a email to Avis no response "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by DAVID - 12 June 2022
" See above comment "
" Extra charges at the counter even though I thought we had everything covered with Supercover insurance "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAMIAN - 24 May 2022
" Overall very efficient service. Staff very pleasant. "
" Very satisfied with everything ,except, as the weather became warmer there was a very strong smell of stale tobacco in the car. not pleasant. Otherwise car was very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6