AVANTCAR CROATIA Car Rental Reviews

SPLIT, HR - Reviewed by ANDREI - 14 July 2024

" Customer Service is not very helpful and opening a case on the website is very hard. The site is difficult to navigate and I keep getting rerouted to the same page where I need to view the status of my booking. "

" I was to pick up the car on July 2nd at 22:30 PM. My flight was delayed by 1 hour and when I got to the airport desk there at 11:30 pm there was no one there. I tried calling both their listed phone number and auto europe but no one answered. I had to get a new car in the airport. I've been in touch 3 times already with auto europe customer service and they still have not opened a case. It's likely I won't get a refund now on they grounds of "no show". "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by EAMONN - 23 June 2024

" What would really help would be for auto Europe to negotiate with some providers for mutual hire insurance. I have stopped getting the extra insurance when i book the car initially as getting the insurance from the provider although dearer makes the hiring process much easier and straight forward. "

" All went smoothly. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SINEAD - 29 May 2023

" Great experience "

" Efficient and personable staff. Great car for our 12 days, would recommend. Seamless collection & return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by TOMISLAV - 14 January 2020

" On the level. "

" I arrived at Zagreb airport on time and my car was ready to pickup. Friendly and professional staff, my flight back was at early morning and didn't have any issues with dropping back car and keys at that time. Generally very happy with service and provided vehicle. I will keep going to use your services for my next visiting not only in Croatia. Spot on! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by OWEN - 11 August 2019

" Autoeurope is a very good comparator site and offers competitive rates with full refund when 48h notice is given. I've availed of this on a number of occasions and trust the company. "

" Very friendly and efficient staff @ Zagreb airport. I had to wait 20mins for the car, but that was due to the employees valeting it, so that we received a new car (7k km on clock), squeaky clean, full of fuel, screenwash replenished etc. I had to drop-off out of hours and the procedure was easy and explained at pick-up. A nice experience. I had used this Avantcar once before in Zadar & was satisfied then also & wouldn't hesitate to recommend them. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PETAR - 20 May 2019

" I have so far not received my refund "

" They agreed to provide a refund but then told me auto europe must issue it "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by CAIO - 14 June 2018

" I've forgotten my driver license at home. And then the staff told me that I couldn't get a car. I asked him if my friend could be the driver and maintain the booking in my name. And the staff said that it'd be possible if the booking was in my friend's name and also my friend should have a credit card. But my friend has no credit card. The staff's allegation was if the police in somehow could ask my driver license even my friend was driving because the rent was in my name. And the only solution was if I paid an extra insurance that cost 120 euros. And pre-authorised 200 euros on my friend's debit card. My wife works in a hotel, And we know that is no option to do pre-authorization on a debit card. And then I asked what was the difference between the insurance already contracted and that new one he offered me. He just said that previous were associated with the agency I made the booking and the new was from Avantcar. After my friend has paid the amount requested. The staff changed the booking information and provided the contract in my friend's name. I think the staff might receive a commission fee when he "sells" an Avantcar's insurance. And he saw an opportunity to force me to "buy" that insurance. As we had to travel from Zadar to Trogir, And we were 6 people. We decided to pay that extra money. To be honest I felt robbed in 120 euros. Because the staff couldn't convince me that was the only solution. "

" I've forgotten my driver license at home. And then the staff told me that I couldn't get a car. I asked him if my friend could be the driver and maintain the booking in my name. And the staff said that it'd be possible if the booking was in my friend's name and also my friend should have a credit card. But my friend has no credit card. The staff's allegation was if the police in somehow could ask my driver license even my friend was driving because the rent was in my name. And the only solution was if I paid an extra insurance that cost 120 euros. And pre-authorised 200 euros on my friend's debit card. My wife works in a hotel, And we know that is no option to do pre-authorization on a debit card. And then I asked what was the difference between the insurance already contracted and that new one he offered me. He just said that previous were associated with the agency I made the booking and the new was from Avantcar. After my friend has paid the amount requested. The staff changed the booking information and provided the contract in my friend's name. I think the staff might receive a commission fee when he "sells" an Avantcar's insurance. And he saw an opportunity to force me to "buy" that insurance. As we had to travel from Zadar to Trogir, And we were 6 people. We decided to pay that extra money. To be honest I felt robbed in 120 euros. Because the staff couldn't convince me that was the only solution. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PATRICK - 22 August 2017

" everything went to plan "

" No issue - worked perfectly "

DUBROVNIK, HR - Reviewed by SHEENA - 04 July 2017

" On pickup of car in Dubrovnik a strong sales pitch was made to imply current insurance that we choose with the car was insufficient, then given two cars/vans to drive that were not as per our order- or even close to the skids car we ordered. On contact with the company's office in zagreb city we were told the city office was open until 9, on arrival in the city centre before 8 we realised this was not the case and had to drive back out to the airport. Very disappointing and tiring, especially after rininging to check and the difficult morning that had already delayed us over an hour. In addition the additional charge for a different drop off and pickup was very misleading as it was an added charge after booking. "

" As above, delayed pickup, wrong car, extremely disappointing and misleading service. "

DUBROVNIK, HR - Reviewed by ANTHONY - 25 June 2017

" Very simple and user friendly website. Booking was very easy. "

" Very helpful and efficient staff. Explained everything to help us on our way. "

ZADAR, HR - Reviewed by ALMA - 21 June 2016

" I was very happy from start to finish, very user friendly website, transparent and trustworthy. From now on this will be my go to company for car hire when abroad. "

" Lovely and friendly staff, explained everything very well, I even got a nicer car than the one I booked, so was happy with that. Thank you. "

ZADAR, HR - Reviewed by KIERAN - 19 June 2016

DUBROVNIK, HR - Reviewed by MARK - 14 April 2016

" WITH OUT PREJUDICE. 16 April 2016 Dear Sir or Madam Please reimburse my account without delay! It is completely ILLEGAL to take monies from my account without my signature. If €24.00 is not reimbursed into my account within 3 working days I will take legal action. This is being copied and sent to my Solicitor in Croatia and Ireland. Yours faithfully Lia Power "

ZAGREB, HR - Reviewed by BRANKO - 29 December 2015

" I was told by Auto Europe that I don't have to have a credit card and we can use my wife's although I was a driver but it turned out we couldn't so we had to pay extra for another driver. "

ZADAR, HR - Reviewed by EAMONN - 29 October 2015

" Friendly staff. Car as advertised. Car could have been cleaner. "

ZAGREB, HR - Reviewed by TOMISLAV - 19 October 2015

" Very good car almost new,will go for it next time. "

ZADAR, HR - Reviewed by GEAROID - 02 October 2015

ZADAR, HR - Reviewed by JOHN - 11 August 2015

ZAGREB, HR - Reviewed by LAURA - 26 February 2015

" Great service, excellent for contacting local car rental companies. "

" Great standard of customer service, staff are very friendly. we had a hyundi i30, diesel. Great car very economical & in good condition. Unlimited milage & accommodating of our early hour return. They open from 7am. Will most definitely use this company again. Deposit refunded in full within 24hr. "

ZAGREB, HR - Reviewed by LAURA - 26 February 2015

" Great service, excellent for contacting local car rental companies. "

" Great standard of customer service, staff are very friendly. we had a hyundi i30, diesel. Great car very economical & in good condition. Unlimited milage & accommodating of our early hour return. They open from 7am. Will most definitely use this company again. Deposit refunded in full within 24hr. "