AUTO EUROPE AUSTRALIA Car Rental Reviews

MELBOURNE, AU - Reviewed by DM - 24 May 2025

" This episode was completely unsatisfactory. I suspect that the issue with Europcar related to late payment of a toll fee which I paid last month. The issue is that Europcar blocked the rental without any notification and prior notice. Auto Europe should have been aware that the Europcar rental was blocked and should havev notified me of this issue. As a result I was stranded at the Europcar desk with no alternative but to book with another car rental company. I am seeking a full refund of the money paid or I will have to proceed further. "

" When I arrived in Melbourne, I could not rent a car as I was informed by the Europcar staff that the booking had been blocked. The staff were not willing to help and as I was in Melbourne, I could not call the UK office. Overall this was a major disappointment. I had to book a new car rental with another company. I have raised the matter with Auto Europe (LIS) John Montoya, Reservations Team, Auto Europe but I have not had an update since Wednesday 14th. 4303144 Re: Issue with rental - Europcar blocked car rental in Melbourne this afternoon without any prior notice. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SYDNEY, AU - Reviewed by MARTIN - 29 April 2025

" The car was critical to our holiday plans and as such, I was somewhat apprehensive, however everything went great: . Staff were tops and the car was exactly as ordered and well presented. I couldn't have wished for better.!! "

" Absolutely no issue. Staff were friendly, professional and did everything to make my car hire experience as easy as possible. While extra cover and extras was outlined, there was no pressure to choose. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DECLAN - 20 January 2025

" we had to wait more than 30 min for pick shuttle to bring us office "

" Excellent information provided via text by Hirer on location of Pick up point in Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by AIDAN - 27 November 2024

" Very good "

" Check in very slow. Person did not know what she was doing. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SIOBHAN - 01 March 2024

" Great choices great value "

" Fantastic counter staff. Welcoming and informative. Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MICHAEL - 19 January 2024

" Great service as usual "

" This was the second car we rented from Bargain. The first was a good experience. This one not so much. The car had a tyre warning light when I picked it up which I thought must be a light fault rather than an actual problem as it was there at pickup. We had an appointment to make and proceeded. The car was running rough and some 30km later an engine warning light came on. When we came out the next morning there was a flat tyre. Again we had an appointment so had to get a taxi. I emailed the company but did not get a response. It was not possible to change the wheel as the flat would not come off. When I tried calling later that evening the call centre was closed at 8:15pm until 7am the following morning. Two hours later the RACQ breakdown service managed to get the wheel off with the aid of a big hammer and technique. When I returned the car I was told that a manager would contact me about compensation but I have heard nothing some 4 days later. Not a bargain! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SYDNEY, AU - Reviewed by MICHAEL - 17 January 2024

" Excellent as usual "

" Good car good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ANTHONY - 10 May 2022

" Easy booking. Good rate. Very pleased! "

" Efficient and friendly staff both on pick up and drop off. Lovely car. Wish I could have kept it! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ANDREW - 03 March 2020

" great time exploring the sth coast "

" Quick service, efficient staff, price was competitive. Very satisfied.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANBERRA, AU - Reviewed by ALAN - 25 December 2019

" Absolutely satisfied "

" very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ALAINE - 03 May 2019

" Very pleasant and efficient! "

" Very pleasant and efficient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by LARRY - 12 November 2018

" Overall our experience was very good. "

" The Drop off point at Sydney Airport was not manned. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BERNARD - 21 August 2018

" See 3. above. "

" The whole process worked smoothly and without delay, so thanks for that, BF. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by GUY - 19 July 2018

" Great as usual. "

" Vehicle had quite high kms (80k+) - and felt like it too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DARWIN, AU - Reviewed by EMMET - 02 February 2018

" Offer more cars with Unlimited Milage at a reasonable price. It's almost impossible to go anywhere in the Top End on a 100km a day limit. Ridiculous! It was only through AutoEurope that I managed to secure a car that had it but it cost an absolute fortune. "

BRISBANE, AU - Reviewed by MARIOS - 30 November 2017

" THEY HAVE CHARGED US AN EXTRA DAY OF RENTAL AND WE ARE IN A DISPUTE WITH THEM. NOT SATISFIED BY THEM IN THIS RESPECT "

SYDNEY, AU - Reviewed by HENRY - 03 November 2017

CANBERRA, AU - Reviewed by WALTER - 23 September 2017

HOBART, AU - Reviewed by MARY - 01 March 2017

" No issues whatsoever. "

" This experience was significantly better than our first rental, a week previous in Melbourne city. Being a VERY regular customer of both AutoEurope and Europcar, we were very disappointed not to be able to add a 2nd driver (as she had a scanned copy of her licence). I understand the explanation on the company's side but being such a regular customer the Melbourne office were less than impressive in how they dealt with us. Although there was a delay due to computer issue in Hobart (not their fault, but that of the French HO) the lady dealing with us was a delight. What a contrast! "

SYDNEY, AU - Reviewed by FRANCISCO - 19 December 2016

" The car was not properly cleaned when delivered to me. "

BRISBANE, AU - Reviewed by ALAN - 27 June 2016

" I was a little disappointed to have to pay a $13 supplement to pick the car up from Brisbane City Office "

" I was a little disappointed to have to pay a $13 supplement to pick the car up from Brisbane City Office The Staff were friendly and quick to get me on my way. "

CAIRNS, AU - Reviewed by KEITH - 19 May 2016

" The staff in the Cairns office were so helpful especially Elizabeth Anne a big thanks to her. "

SYDNEY, AU - Reviewed by DENIS - 26 February 2016

" Not enough info about payments and taxes "

" 1. Car was not clean 2. No panel for trunk zone: my luggage was seen from street all time 3. No any explanation about additional payments at the end 4. Team who receive car was not professional 5. Final bill - not enough info about charges "

SYDNEY, AU - Reviewed by JENNIFER - 22 September 2015

MELBOURNE, AU - Reviewed by ELIZABETH - 19 April 2014

" Easy to book at competitive rates. Vouchers were accepted by car hire location. "

" Waited almost 2 hours to collect car. No sat nav available. No maps available. Staff very poor, no knowledge of toll system in Melbourne. Did not know which street the car park exit was on. Mixed our car up with another customers car. "

SYDNEY, AU - Reviewed by JAMES - 04 September 2012

" excellent service, no complications, very straight forward. "

" good location,no fuss,no problems. "

SYDNEY, AU - Reviewed by BRYAN - 02 July 2012