Auto Europe
- North America
- Central America
ALAMO UK CUSTOMER REVIEWS
- 9.3
- 9.7
- 9.5
- 9.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT GREAT BRITAIN Car Rental Reviews
Average Rating for Alamo by ent :
BIRMINGHAM, GB - Reviewed by MARY - 06 September 2025
" Smooth and seamless. The 2000 euro excess that requires addition substantial money to offset is very annoying. This option should be given at time of booking when one has a chance to think about it. As it is it's exploitative! "
" The complexity of names is confusing; Keddy's, Autocar, Alamo etc Staff were very professional and helpful "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LUCY - 16 July 2025
" Very easy booking "
" Very smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEVEN - 04 July 2025
" Easy to book and complete collection when arrived at destination "
" Quick and friendly service great spec car for my purposes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EARL - 25 June 2025
" The cost of rentals are one of the best with Alamo. "
" I always use Alamo for my car rentals. The staff are always professional. They are very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANGUS - 23 June 2025
" Satisfied. "
" Over all very good value but could be a better choice of cars. The car I got was not washed but to be honest it was not an issue. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DENISE - 02 May 2025
" I like using this company. The staff are helpful and friendly. I get the car I ordered with you, all done with speed and ease. "
" All good. Friendly professional staff Mike was very friendly on return of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by STEPHEN - 26 April 2025
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by DANIEL - 21 April 2025
" Alamo staff 10 out of 10 "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NIGEL - 19 April 2025
" Top marks all round "
" Very good service excellent car no waiting on pick up or return will definitely be using again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANN - 17 April 2025
" There was a queue but it moved quickly, the staff member was very helpful. "
" There was a queue but it moved quickly, the staff member was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DERMOT - 16 April 2025
" excellent "
" excellent and friendly staff. would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EARL - 09 April 2025
" Overall, I had a great experience and I would patronise again as the rates are very competitive. "
" The transaction was very smooth and quick. Drop off was convenient as well. I would have loved that someone was there outside of working hours to actually check the vehicle for any damages before the customer leaves. Damages may happen after the customer has left. It means that customer will be billed for damages that he did not create. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KIERAN - 05 March 2025
" I want to single out Danesh in the Luton Airport office for his exceptional customer service. He went far beyond what was required to help me and I was and remain extremely appreciative of his kindness and support on the day. "
" I could not rent the car because I had not brought the physical credit card with me. This appears in small print in the various notifications but it destroyed my travel plans and left me to travel by train, bus, uber and taxi, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DENISE - 18 December 2024
" Easy site to use with good prices and offers. "
" All good. Friendly staff. Seen to straightaway. I did think I got a mini class car, Fiat 500, instead of an economy class car, as ordered, but it was ok . I didn't complain as only me and small luggage to get into it. Dont know whether that should have been a cheaper rate though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTIAN - 26 September 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CIARA - 14 August 2024
" Very quick and easy check in. Staff were very helpful and friendly. Car was excellent, couldn't fault our experience. "
" Check in staff very friendly and helpful. Quick check in and explained everything to us clearly. Had a problem with the built in sat nav however it was no issue at all and problem was sorted with no inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 06 August 2024
" Auto Europe made the whole process stress free with the most competitive prices. "
" Car was not ready on arrival, left waiting 50 minutes for car. Was told the delay was because it was in the wash bay, but it was given to me filthy on the outside. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by LAWRENCE - 18 July 2024
" STAFF EXCELLENT "
" EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 10 June 2024
" Good "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FIONA - 17 May 2024
" Easy and fast pick up and drop off "
" Very nice agents that didn't pressurise me to purchase extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANJA - 15 May 2024
" Will book the next time Alamo again. "
" I was very happy with Alamo, especially the customer service in Bristol was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 20 March 2024
" A good experience with this hire. "
" Staff were friendly and efficient when collecting vehicle and explained all hire conditions well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 29 February 2024
" Quick , friendly and professional "
" Great service will be using again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PATRICK - 10 January 2024
" I would definitely use alamo in the future "
" Very friendly and attentive staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 11 December 2023
" Lovely car "
" Car was not ready when I arrived but the return was very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 12 October 2023
" Satisfied with all aspects of hire "
" Staff were efficient and friendly when collecting and returning car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 08 October 2023
" Good car good people good price "
" Good car good people good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PATRICK - 30 September 2023
" Great service "
" The person at counter dealing with booking was very efficient, helpful and pleasant, unfortunately didn't get his name. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PATRICK - 11 August 2023
" Very happy will come back again "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 19 June 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GERARD - 24 May 2023
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 26 April 2023
" I would have no hesitation in recommending Alamo "
" Good Experience Friendly helpful Staff at airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 15 March 2023
" 100% satisfied "
" Very friendly efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAULA - 18 February 2023
" Excellent "
" Excellent customer service at drop off at Manchester airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RORY - 08 January 2023
" Try to use Auto Europe whenever I need car hire as service + price are always excellent "
" Very efficient + hassle free Would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 18 December 2022
" Could not fault 1st class well done team stanstead airport. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 13 December 2022
" Good Experience and ease of booking a vehicle "
" Staff member on pick of vehicle very friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by SION DAFYDD - 16 November 2022
" The counter & drop off staff were super friendly and efficient "
" Only criticism is that the car windows/mirrors could have been a bit cleaner "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by GREGORY - 04 October 2022
" Excellent value for money. Good variety of choices. Flexible "
" Car seats were quite stained. Brake was very squeaky. Not much boot space for a car of its class. Staff were friendly and professional "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by JOHN - 04 May 2022
" GREAT "
" GREAT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DENIS - 11 April 2022
" Excellent staff, no messing around, got car within five minutes, and dropped the car within a minute "
" Excellent staff, no messing around, got car within five minutes, and dropped the car within a minute "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MUHAMMAD IDRIS - 23 March 2022
" Rehan was the staff when I returned the car. He was extremely polite and helpful. He was very swift and efficient!! "
" Staffs were extremely polite and helpful and swift. Picking and returning the car were flawless and satisfying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TARA - 18 January 2022
" See above "
" All good except I was charged a location fee which I did not expect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 09 January 2022
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 28 October 2021
" Alamo operate a very efficient service. Very satisfactory overall. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FEARGHAL - 26 October 2021
" Alamo offered me a 50% refund of my rental do to falsely accusing me of damage but because I had prepaid you guys up front they could not process the 50% refund "
" They accused me of causing damage to the types. I didn't and had the photo evidence to prove it. The alloys etc had a lot of damage when I picked up the vehicle and the car lots of scrapes so I chose to photo them at collection. Thankfully I had that evidence as they well hell bent on charging me hundreds of pounds for tyre damage that I had not caused "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JOHN - 02 January 2021
" My flight was cancelled because of the pandemic and you refuse me a refund even though every other company were giving refunds and the replies I got from your company were not sufficient I will never use your company again and as my son in law is a international footballer he was disgusted as how we were treated under this terrible time in the world "
" My flight was cancelled due to covid and I was refuse a refund i thought that under the circumstances I would not have a problem with receiving a refund as being a loyal customer "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARINA - 09 September 2020
" would definitely use it again and recommend to friends!!! "
" perfect service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HUGH - 21 July 2020
" The process with Auto Europe was fine but the pick up at Bristol airport was a disaster. "
" Everything went well except for the pick up. As there are no car rental offices at Bristol airport any more mu wife and I were forced to wait in the car park for over an hour for someone from Alamo turned up.This is clearly not good enough. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAURICE - 20 June 2020
" Experience exceeded my expectations. "
" A very good experience - will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 20 March 2020
" auto europe provided great service east to change booking to get a better price, as you guarntee the best price if the rate falls after booking then perhaps the customer should be refunded the difference automatically, my original booking was for a ford focus size car for 6 days at €175, however by watching the rates and modifying / cancelling and rebooking i was able to move up a class Kia Sportage and save €40 "
" drop off location was not well signposted at the location however counter staff were efficient and friendly and looked after us with great courtesy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 11 February 2020
" Excellent in every way from walking through the door to driving away was the total of 8 minutes absolutely exceptional "
" Quick efficient friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 06 February 2020
" On arriving to Luton Airport i unfortunately discovered that i had booked my car hire for Stanstead airport. My first call was to enterprise who would hsave had no problem transfering the booking for me only as it was booked through Autoeurope i had to contact them. I contacted Ypur office on saturday evening at aproximately 19.45pm and spoke to a christine who i relayed my difficulty to. She immediately proceeded to tell me that my stanstead booking was canceled as i was too late to pick it up. I have never heard this in all my rental experiences and certinaly did not see this in any of the terms listed in the booking. She then. I asked could she rebook for Luton for immediate collection. This was also a problem because there was a two hour transaction delay whcih would have left me very late leaving Luton for my trip up the country. In short i was very disapointed with the response from Autoeurope and very unimpressed with the attitude of your agent which i fely was most unhelpful. In stark contrast i cannot praise enough the girl i met at the enterprise counter who was most helpful even though she was there on her own and under pressure with a string of customers. She supplied me with a car straight away. I want an answer on the issue of late collection as this car was booked by me with a non refundable payment for 2 days which means it is allocated to me for that period. If it is a case the auto Euro have a policy of cancelling late collection bookings and keep the full rental fee then I will highlight this publicly as the potential renters need to be warned. Enterprice operate a policy of holding reservations for 24 hours after the schedule pickup times as we had the opportunity of getting to stanstead and dropping off to stanstead which was removed when yout agent informed me 45 minutes after pickup time that my booking was canceled. I want my booking fee refunded in full as this practice is outrageous . I am contactable on lotsworkdwide@gmail.com / tmack@labworks.ie and on +353872213858. I expect to hear from your office in the next 3 days Tom Mc Gillycuddy "
" The staff at Enterprise were excellent however i have an issue with Autoeurobe whioch i want followed up on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GERRY - 28 January 2020
" Provided an excellent service, a choice of vehicle and fairly priced "
" Absolutely top class "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMIE - 27 January 2020
" As above, excellent from start to finish. The staff really make the experience, I would definitely return "
" I found the check in great, very efficient and friendly and while I was advised of extras inc cover etc I did not feel that I was being pushed to buy anything I did not need. Darius (excuse spelling) was super nice and professional and when I returned the car I made sure to tell the manager this who was also super nice, professional and efficient. By far the best group of persons I've had the pleasure of renting a car from - thanks guys. The car was also very clean and well kept, not a quick lick to make it presentable! It is obvious that the staff take pride in their work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 25 January 2020
" Excellent "
" An excellent experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARGARET - 06 January 2020
" Easy to book and everything as stated "
" Agent for Alamo was lovely and upgraded me to an automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 02 January 2020
" When making the above booking, I inadvertently entered the wrong dates (15/12/19) instead of 15/01/20. This was entirely my own fault, but the fact remains that I did not collect or use the car. I have since made another booking ( #17512803 - Alamo #1745215962), for the correct dates, but also have emailed both Alamo and Auto Europe to ask if some allowance might be made against this new rent, even though the error was my own. My issue is that I have not as yet received the courtesy of a reply to my query. "
" I have no issue with Alamo, or their counter staff, or their vehicle, or the drop off. My issue is with Auto Europe, - see comment below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RORY - 30 December 2019
" ALL OK OVERALL "
" ALL OK OVERALL "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MICHAEL - 15 December 2019
" All car-hire should be like this. "
" On booking, receiving and returning the vehicle, all of the staff were professional, friendly and courteous. I could not find fault with the entire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 07 December 2019
" Opposite of Hertz who tried to scam me recently saying that I had damaged their car (I didn't) and changed their mind when I proved that I didnt "
" Went out of their way to help and provide an excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 19 November 2019
" Very easy to use Best value Easy to modify Very satisfied "
" Very friendly and efficient Car perfect Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 15 November 2019
" Smooth rental No pressure from agent we extras "
" All v good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 31 October 2019
" It was easy to use "
" Was impressed with the customer service person very informative and very pleasent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by IAN - 29 October 2019
" Everything went smoothly and as planned "
" All went smoothly - pick up and drop off. Offered me an upgrade for extra cost but I declined. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CIARAN - 17 October 2019
" Very happy with the service provided "
" Very happy with the service provided and wouldn't hesitate in using their services again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 14 October 2019
" Could not fault courtesy of the staff no hard sell of different products which is refreshing. "
" Excellent service no complaints at all well done alamo and you are my preferred choice for car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 13 October 2019
" It took less than 5 minutes to get the car on arrival at the desk in Gatwick. Similarly the return was dealt with efficiently and within 5 minutes. I will use them again. "
" Fast collection and fast no hassle when bringing back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PATRICK - 09 October 2019
" None "
" The person booking me in was "over familar". I don't really need to tell them my life story in front of a packed reception area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CARL - 11 September 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by FRANK - 05 September 2019
" Very customer friendly experience. Staff at pick up and drop off excellent, friendly and polite. I think perhaps the best I have experienced. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DONAL - 23 August 2019
" Excellent service - No waiting around or queues "
" Quick and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARIAN - 23 August 2019
" Staff very helpfull. Friendly and competent. "
" Staff were very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAVID - 18 August 2019
" Check your card balance after using this service. "
" I have been charged twice, once by auto Europe and again by Alamo Enterprise. Is this an accident or a total scam? Very annoying to review my credit card statement and find I've been totally ripped off. Advertised as 100€ and ending up paying €400. I won't be using this service again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOE - 23 July 2019
" I would use Alamo again "
" The rental experience was very good, there was a mark on the car that was bigger than the one allowed that was not documented so i pointed that out to the agent at the time. That should have been logged before i arrived as it could have caused an issue when i returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREG - 11 July 2019
" Hassle free. "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 11 July 2019
" Efficient, friendly, pleasant, helpful staff. Very happy with the car. Will definitely use Alamo and Auto Europe again. The sat nav built into the Hyundai i30 was extremely useful as we were travelling around and did not know the roads. We would have been lost without it. "
" Efficient, friendly, pleasant, helpful staff. Very happy with the car. Will definitely use Alamo and Auto Europe again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HUGH - 08 July 2019
" Very Happy overall "
" Alamo are my preferred Hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JINGHONG - 04 July 2019
" Good "
" Everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by CLAIRE - 04 July 2019
" N/a "
" All was very seamless, friendly and professional. Only comment I have is that there was a lot of road noise from the car I got but it was a small city run around so not much they could do about that "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAUKAT - 30 June 2019
" Every thing was perfect. No issues. Quick and fast "
" Best rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARK - 30 June 2019
" Speedy and efficient collection and dropoff "
" Speedy and efficient collection and dropoff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CRISTIN - 04 June 2019
" Nothing to add "
" Staff at airport were lovely and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALESSANDRO - 14 April 2019
" First time in my life that i'm renting a car and i did good to book with Alamo.Super staff,new cars and great staff. "
" Fast service. Great new car.super staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ILZE - 19 January 2019
" ok "
" Got the car, drove the car, gave it back. What else do you need? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - 15 January 2019
" friendly staff. "
" very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by VJACESLAVS - 05 January 2019
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by OLIVER - 13 December 2018
" Overall - very good "
" Overall very good. More information on location of nearby fuel refilling options would be helpful! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BRENDAN - 09 November 2018
" See above "
" The whole experience from start to drop off was 100% excellent. Yasim who dealt with us was charming and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 08 November 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAVID - 01 November 2018
" Good value rental rates "
" Very courteous and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by HELEN - 20 September 2018
" Quick, efficient service, helpful staff and convenient location. "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ED - 02 September 2018
" i will certainly use alamo again "
" Alamo staff from the bus transfer driver to rental staff were incredibly friendly and helpful - a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by TREVOR - 29 August 2018
" . "
" great setup at birmingham airport compared to other airports. Very fast and pleasant service provided by alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by EILIS - 21 August 2018
" As above.. "
" The whole experience was very easy.Staff were very friendly,took time to go through all relevant details and even went through the operations present in the car ! Likewise on returning staff were very efficient,courteous and were genuinely interested in the service they provided was suitable to our needs. I would recommend using this service at Inverness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MARGARET - 16 August 2018
" See no. 3 "
" great staff, fast and efficient, and friendly. Drop off extremely fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by CIARAN - 15 August 2018
" As above "
" Hi Just some feedback regarding my recent hire. I was informed on collecting the car that the excess would be 1200 stg in the event of a claim I was told that even if I had a puncture the full 1200 stg would be taken This then persuaded me to take out the Damage Waiver which cost nearly as much as the hire charges. I think this is a very unfair business term and totally disproportionate to the actual cost of repairing a puncture. I have tried to find this in your terms but cannot locate this detail. I would be grateful if you could clarify if this is your actually your policy or was I just conned into taking out the waiver by your agent? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GEORGE - 06 August 2018
" The car was excellent but excess hire insurance was more than the cost of hiring the car I paid €95.00 for 4 days but the excess was £107.00 which I declined "
" Car hire excess was very expensive at £107.00 which I had to decline "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ESTHER - 01 August 2018
" Overall it was appaling I will not be booking again with yourselves or enterprise. "
" Out flight was delayed through no fault of our own and when we got to the airport the staff had gone from enterprise despite other desks waiting on the delayed flight. When I then ran the next morning to arrange pick up the staff laughed at the fact we had been stranded. Then on returning the vehicle there was further issues with the staff attitide and the drop off. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LONDON, GB - Reviewed by EMMETT - 18 July 2018
" Good but extras annoy me. "
" I booked and then had to take out additional insurance, I would have prefered to have known/done this in advance. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JAMES - 17 July 2018
" as above "
" Ordered Saloon car was offered SUV type Compromised on EState car Not the first time this has happened Autoeurope cars and alamo cars do not match "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PATRICIA - 11 July 2018
" Signposting of car rental in Gatwick could be better. Otherwise a very easy pick up and drop off. "
" While agent was efficient and pleasant they tried to upsell to another car and additional insurance which I did not think was appropriate. Also felt I was given inaccurate mileage from tank of petrol information I.e. that I would need more petrol than I actually did. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by PATRICK - 10 July 2018
" Very satisfactory "
" Efficient processing of pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 05 July 2018
" Would have no hesitation in recommending Alamo "
" Very easy to deal with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by MICHAEL - 01 July 2018
" Excellent friendly service and fast as well "
" Excellent friendly service and fast as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEPHEN - 28 June 2018
" My car was upgraded which was excellent. Overall service very good except for credit card transaction. "
" On arrival to pick up the car I gave my credit card to the staff member. In the terms and conditions it specifies a hold will be put on the funds however the amount of £300 was debited from my account. When credited back I received £5 less. This transaction is not correct and I am not happy with it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 16 June 2018
" This was a good experience but my previous rental at same venue was less tha satisfactory. "
" Very Courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JEFF - 15 June 2018
" I find Auto Europe very efficient and I am happy to continue using the service. "
" I regularly hire cars, mainly in the UK and France and I have to say that my experience with the staff at Alamo at Bristol Airport was exceptional and by far the best customer service and experience that I've had. The staff that I dealt with were courteous and friendly without being too familiar and the car was brought to me and I was able to return it adjacent to the office. In particular, the young lady who accepted the return and checked the car couldn't have been more pleasant and attentive. I would highly recommend Alamo based on this experience and though I haven't used them in a long time I will certainly choose them in future while their pricing remains competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 17 May 2018
" Excellent experience as always "
" Excellent experience as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MONICA - 04 May 2018
" easy booking, colelction and drop off. friendly staff "
" excellence experience. Would certainly use the service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 01 May 2018
" Great. "
" Easily the best experience I have had hiring a car in the UK. Charming staff, very helpful and will certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ATTRACTA - 27 April 2018
" On collection Philippa was efficient and friendly. I had the car within 15 minutes. I dealt with Ash when returning the car and again a smooth transition with the deposit pending before i left the office. As it was raining I was given an umbrella to take as far as the terminal. Nice touch, "
" Everything went smoothly and the vehicle was in perfect condition. One thing that would be handy is instructions to help find the car rental park when returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SEAMUS - 24 April 2018
" Service from start to finish was perfect. No complaints whatsoever. "
" Service from start to finish was perfect. No complaints whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RODDY - 20 March 2018
" How do car hire companies get away with the ?£1,200 excess for each and every claim regardless of blame? clause? This has to be one of the biggest customer rip offs ever and shouldn?t be allowed. "
MANCHESTER, GB - Reviewed by BRENDA - 06 March 2018
" My flight was cancelled. I think Manchester Airport was closed. I heard nothing and in the confusion of my trip being cancelled I did not contact anyone regarding cancelling car hire. I assume I will be refunded. And am waiting to hear back from Alamo through Autoeurope having emailed you on Sunday. So far I have had just the automatic reply that you are looking into it. "
" As above. Flight was cancelled so obviously I never turned up. There has been no contact from Alamo and I am waiting to hear about refund. Would appreciate some info. I emailed Autorent. The automatic reply was they are looking into it. "
LONDON, GB - Reviewed by MICHAEL - 20 February 2018
" Auto Europe's documentation states that renters liability is subject to an excess of typically £1000 per rental. Alamo at time of pickup state verbally that it is £1000 per incident or per separate damage to car. Potential liability according to them is many thousands worst case. They provide no written documentation, no damage chart. They do send an email but this is of no use unless you have access to it at that time. "
BIRMINGHAM, GB - Reviewed by JAMES - 30 January 2018
INVERNESS, GB - Reviewed by MELANEY - 24 January 2018
" Initially Alamo Enterprise charged my card, which confused me, as Auto Europe said there would be no additional charges upon pickup of the rental....Alamo Enterprise has since reversed those charges.... "
" VERY difficult to find...no posted signs on Airport property...only on a commercial business property....confusing for a non-resident and unsettling...driving around needlessly trying to find the business....had picked up the car at night...brought there by attendant from airport arrivals...returning car in daylight...other than that, staff helpful and car ran with no problems.... "
BIRMINGHAM, GB - Reviewed by MARY - 07 January 2018
" Excellent service. Alamo staff at Birmingham Airport Car Park office were most pleasant and helpful in every way both when I was collecting the car on Tuesday morning and returning on Saturday afternoon. "
EAST MIDLANDS, GB - Reviewed by GILES - 05 January 2018
" Car hire collection point is too remote from arrivals area - especially on a sub zero temperature morning; aslo the reception hut is too small to take any more than two clients at a time. "
" GPS in vehicle was faulty which caused us a lot of grief. Cost of excess waiver insurance exorbitant; my excess was £1200 whereas other people's excess was £300. Staff were helpul and friendly. "
LONDON, GB - Reviewed by DAVID - 29 December 2017
" We collected the car at Heathrow. Although there was an enterprise desk in the Terminal we had to get a van to pick up the car. We only had to wait a few minutes . Once we arrived at the pick up place , we were dealt with straight away, no queuing at a desk the staff all had tablets and bought us straight to the car. They were very clear about what constitutited damage etc . The car was very clean . Dropping back the car was just as efficient. I would highly recommend . "
BIRMINGHAM, GB - Reviewed by IRENE - 28 December 2017
" Each stage of the process was very quickly, smoothly and efficiently handled. "
BRISTOL, GB - Reviewed by DEREK - 21 December 2017
EDINBURGH, GB - Reviewed by ROSEANN - 09 December 2017
LONDON, GB - Reviewed by GRAEME - 06 December 2017
" Always good service "
" Rented 5 or 6 cars in the last year and these guys were by far the best in terms of service and availability and friendliness of staff. They just made it a pleasure from pickup to handing back. "
NEWCASTLE, GB - Reviewed by SHEENA - 28 November 2017
" Great staff in Newcastle "
NOTTINGHAM, GB - Reviewed by GERRY - 21 November 2017
" Office facilities at East Midlands are a little cramped. Transport to & from the terminal building could be improved. "
LONDON, GB - Reviewed by DAVID - 07 November 2017
" The staff were the most friendly and helpful we have ever experienced at a car hire company. "
EDINBURGH, GB - Reviewed by JORGE - 02 November 2017
GLASGOW, GB - Reviewed by SEAMUS - 01 November 2017
EDINBURGH, GB - Reviewed by ANTHONY - 25 October 2017
" Excellent all the way "
" Fantastic and quick service.total opposite to the Dublin airport branch. "
LONDON, GB - Reviewed by DESMOND - 24 October 2017
" I found the location of the car hire village to be quite a long way from the terminal at Stansted. I suppose this is out of your control. Normally I prefer an in-terminal arrangement. "
" Staff were friendly even if the car check-over seemed somewhat excessive. I haven't found it to be so demanding in other countries. "
MANCHESTER, GB - Reviewed by BRIAN - 07 October 2017
" Just keep it up. "
" Very friendly and helpful staff "
BIRMINGHAM, GB - Reviewed by PATRICK - 29 September 2017
" Smooth, efficient and friendly service - one of the best in my experience over recent years. "
" The most courteous and pleasant car-hire experience for many years "
EDINBURGH, GB - Reviewed by WILLIAM - 28 September 2017
LONDON, GB - Reviewed by JOHN - 27 September 2017
" Excellent "
" Excellent "
LONDON, GB - Reviewed by LORETTO - 26 September 2017
LONDON, GB - Reviewed by ANTHONY - 08 September 2017
" My passport went missing during this day trip to visit an ill relative on the outskirts of London . Staff were very helpful. However I could not get access to the manager. As my bag never left the car, and a search of the car yielded no result, the question is where did Enterprise find my passport? Was it never returned tk me at checkin? Was it found on a photocopier? Why had I to do all the contacting to find out the next day that my passport was with Enterprise. These unanswered questions mar an otherwise excellent experience. "
LONDON, GB - Reviewed by LIAM - 31 August 2017
" Very happy with the service, all went v well. Thanks "
" Very straightforward, little wait time v happy "
LONDON, GB - Reviewed by JEREMY - 29 August 2017
" Easy process, competitive price. Very pleased. Relatively small deposit required which was important at booking stage (I only have a small credit limit by My only slight niggle was that Auto Europe documentation specifically stated that a Credit Card in my name must be presented. I have subsequently discovered that a Debit Card would have been acceptable which would have been more convenient to me. "
" Very happy from start to finish. I was greeted by Mike, very friendly and helpful and knew his stuff. Car choice offered. Lovely clean new car. Returned on time, looked after by James, again very friendly and helpful even though the desk was very busy. I would certainly recommend Alamo by Enterprise Car Hire at Stansted Airport. "
BIRMINGHAM, GB - Reviewed by FRED - 29 August 2017
" Apart from very strong cigarette smoke smell all good "
BIRMINGHAM, GB - Reviewed by ROBERT - 29 August 2017
" car was OK for what we needed ie to drive to a 3 day conference centre in Dudley. Hence car hardly used--but the drive from Birmingham to Dudley was not as enjoyable as it could be for two reasons--1. the clutch engaged only when the pedal was fully up, and the handbrake had to pulled to the limit to hold it on even a small slope. I did not mention this as I needed to get to my flight, but I assume this info is passed on,HOWEVER I was happy with the service, the car was OK in every other detail. "
" car was OK for what we needed ie to drive to a 3 day conference centre in Dudley. Hence car hardly used--but the drive from Birmingham to Dudley was not as enjoyable as it could be for two reasons--1. the clutch engaged only when the pedal was fully up, and the handbrake had to pulled to the limit to hold it on even a small slope. I did not mention this as I needed to get to my flight, but I assume this info is passed on,HOWEVER I was happy with the service, the car was OK in every other detail. "
GLASGOW, GB - Reviewed by ALEX - 25 August 2017
" Please ensure all hidden costs are known beforehand. I was informed upon arrival that the excess was a whopping £2,500.00! This is unacceptable. I've rented cars all over Europe and the excess was always low ~?500.00. Also, when I asked for full coverage the price was £250.00! Again unacceptable. So I was fortunate enough to be told by a British friend who knows ways around such unfair problems to look for independent insurance coverage; which I did and purchased for a very reasonable £30.00. "
" Very friendly staff but had the above mentioned problem. BTW, the vehicle, a diesel engined Renault Cadjar exceeded my expectations was very spacious, modern, great view of the road (it's a high vehicle like the 4 X 4s) and was very economical, safe and offered a smooth ride, and the onboard computer and graphics were everything one would expect from the French: superb and innovative. "
GLASGOW, GB - Reviewed by DONALD - 11 August 2017
" Excellent rental "
" Excellent people. Magdelena was superb on desk and Mo was very professional at pickup. "
GLASGOW, GB - Reviewed by SEAN - 08 August 2017
GLASGOW, GB - Reviewed by RODDY - 29 July 2017
" Excellent service albeit excess policy is ridiculous. "
LONDON, GB - Reviewed by DAVID - 26 July 2017
" Great service. "
LUTON, GB - Reviewed by IVAN - 16 June 2017
" Easy booking process. Quick confirmation email. Great competitive pricing from Auto Europe. Excellent. "
" Excellent service when collecting the car and returning it. Lovely brand new car, which was perfect for my requirements. Would definitely use Alamo again. I really like that they take Visa Debit cards, which is the way I prefer to pay. I wish more car hire would do the same. "
MANCHESTER, GB - Reviewed by ROBERT - 08 June 2017
BRISTOL, GB - Reviewed by DANIEL - 07 June 2017
" We missed out flight due to a major accident and whereas Alamo would have given us a new rental from a different airport we had to make our way to Bristol airport to collect the car. Not at all helpful. Buyer beware. "
" Very helpful people. I wish Auto Europe's policies were as good. "
MANCHESTER, GB - Reviewed by GREGORY - 07 June 2017
" Polite, friendly, courteous and professional. That describes my experience of the Enterprise team at Manchester airport. A great welcome, with a professional approach, clear information on the hire contract and most helpful with my requested upgrade to an automatic. The staff, in particular the young lady, Nygasse (that was her name but I'm not sure about the spelling) were fantastic. The girl who took the return was also friendly and efficient. The quality and cleanliness of the vehicle was excellent. I would not hesitate to recommend renting with Alamo/Enterprise at Manchester airport. "
BIRMINGHAM, GB - Reviewed by JAMES - 31 May 2017
SOUTHAMPTON, GB - Reviewed by DENIS - 17 May 2017
" Great service, 3rd time using your service, i will use again. "
" I was met by a very friendly and helpful customer service person, excellent attitude. At the car pick up the attitude changed. I was given a car with a GPS, great. I asked could I be shown how it worked. I was abruptly told as i had not paid for the GPS the agent did not have to show me how it worked. I was stunned and could not believe what i had heard. I have had good experiences with Alamo in the past and i am taking that as individual rudeness or bad training.. I'd be delighted to get feedback.. Thank you.. Denis "
ABERDEEN, GB - Reviewed by JOHN - 03 May 2017
LONDON, GB - Reviewed by MARY - 24 April 2017
" Not having a mid size SUV as booked I was offered a Land Cruiser which is probably the category above and definetly an extra large SUV. Not feeling comfortable to drive such a large vehicle on rural English roads I requested an alternative. There were no Mid size SUVs so I accepted a mid size Toyota car which was fine and the lady was very efficient about the change, not holding us up at all. However I'm sure it should be cheaper than the Volvo XC60 (or similar) category booked and paid for?? "
EAST MIDLANDS, GB - Reviewed by WENDY - 21 April 2017
" The staff could not be faulted. They were friendly and helpful when we picked up and dropped off. "
BRISTOL, GB - Reviewed by DENIS - 20 April 2017
" First time using this company, will use again. "
" Apart from being further away from the main hub of other car rental company's and perhaps needing more signage to direct customers this company was outstanding. We were greeted by Reuben ( manager??) who could not have been more helpful and even gave us an upgrade and some tourist information. Reuben was out first starting point and set the day off 100% on a positive note. "
BRISTOL, GB - Reviewed by DEREK - 19 April 2017
BRADFORD, GB - Reviewed by BEATRICE - 05 April 2017
" Great value so long as customers use their own insurance to cover excess charges. Otherwise if bought from Alamo it can cost more than the car rental! "
" What does ENT mean? "
CARDIFF, GB - Reviewed by ANTHONY - 22 March 2017
BIRMINGHAM, GB - Reviewed by PAUL - 18 March 2017
" Easy to deal with. Well done !! "
" Fantastic service throughout. Well done !! "
BIRMINGHAM, GB - Reviewed by BRIAN - 15 March 2017
" Offered choice of cars. Took car with only 165 miles on the clock which was fully loaded. Delighted "
LONDON, GB - Reviewed by PATRICK - 13 March 2017
" Excellent service and value "
BIRMINGHAM, GB - Reviewed by KEVIN - 12 March 2017
" Exceptionally friendly and helpful staff, car was very good and the hire ran very smoothly. "
BRISTOL, GB - Reviewed by DENISE - 25 February 2017
BRISTOL, GB - Reviewed by RHODRI - 28 January 2017
BIRMINGHAM, GB - Reviewed by STEPHEN - 19 January 2017
" Great service. Your representative Tam at Alamo/Enterprise worth his weight in gold !!! So kind on a wet winters night. Thanks again "
" Great service from your representative Tam. Very helpful "
BRISTOL, GB - Reviewed by SIMON - 10 January 2017
BIRMINGHAM, GB - Reviewed by IRENE - 04 January 2017
BIRMINGHAM, GB - Reviewed by MARK - 28 December 2016
" When we dropped the car back to Liverpool the man receiving the car said that there was an sd card missing. I told him we were not given such a card and therefore I should not have to sign that it was missing , if I was not given it in the first place. Apart from that incident all went well. "
LONDON, GB - Reviewed by MARGARET - 29 November 2016
" Very competitive rates and easy to book online "
" We dealt with Enterprise very good experience no hidden charges "
LONDON, GB - Reviewed by EAMONN - 20 November 2016
LONDON, GB - Reviewed by BRENDAN - 16 November 2016
" A good, trouble free transaction. "
" A good, trouble free transaction. "
EAST MIDLANDS, GB - Reviewed by HUBERT - 20 October 2016
" 1.I object to having a deposit deducted from my credit card. In other auto europe bookings the number of the credit card is held but no payment is made. 2. if a deposit is held it should be in the same currency as the booking.ie euro in this case. "
LONDON, GB - Reviewed by SEAMUS - 19 October 2016
" I was extremely surprised at the level of friendliness and customer support excellence received. Having been in customer facing roles for the last 20 years it was refreshing to meet nice and honest people to deal with.. The person who met me after my flight spotted the seats were a little dirty and changed the car for me straight away without any prompt from me. "
" I was extremely surprised at the level of friendliness and customer support excellence received. Having been in customer facing roles for the last 20 years it was refreshing to meet nice and honest people to deal with.. The person who met me after my flight spotted the seats were a little dirty and changed the car for me straight away without any prompt from me. "
LONDON, GB - Reviewed by CHRISTOPHER - 06 October 2016
" I found the staff helpful and polite I would reccomend Auto Europe.l "
LIVERPOOL, GB - Reviewed by DANIELLE - 06 October 2016
BRISTOL, GB - Reviewed by JOHN - 01 October 2016
" There is no spare wheel in the car and if you get a puncture you lose your deposit which is a 100 pound or so "
LONDON, GB - Reviewed by LIAM - 21 September 2016
" As usual very good "
" One of the better car hire companies I've used. Couldn't fault them. "
LONDON, GB - Reviewed by CLARE - 20 September 2016
" Everything went very smoothly from pick up to drop off. The staff were excellent and friendly and the car was great - almost brand new. "
" as above "
SOUTHAMPTON, GB - Reviewed by VIOLET - 07 September 2016
LONDON, GB - Reviewed by ELLEN - 22 August 2016
LEEDS, GB - Reviewed by DERRICK - 18 August 2016
" Auto Europe remain my preferred supplier for hire cars . "
" Car collection took longer than usual as all car hire companies in Leeds Airport are now in a new area away from the terminal building which is accessed by a shuttle bus service. "
BRISTOL, GB - Reviewed by WILLIAM - 17 August 2016
" Excellent "
" The Enterprise/Alamo office at 400 metres from the Bristol terminal building is very inconvenient "
MANCHESTER, GB - Reviewed by JOSEPH - 17 August 2016
" was good. "
" bit pushy at sales desk. "
BRISTOL, GB - Reviewed by FINTAN - 09 August 2016
LONDON, GB - Reviewed by ALISON - 22 July 2016
" Very helpful staff . "
CARDIFF, GB - Reviewed by JOHN MICHAEL - 13 July 2016
" Alamo desk hard to locate in Cardiff airport. The guy was friendly and helpful. Bristol airport it was enterprise and great difficulty locating the drop off point. Once we got there again very helpful service. JMMorris "
GLASGOW, GB - Reviewed by WENDY - 07 July 2016
" I have been a regular customer of Auto Europe for a number of years hiring cars in England, Scotland, France and the United States primarily. "
" I am furious with Alamo for one reason! I hired a car in London from Alamo from the 24-27 June. I paid with my VISA credit card (not a VISA debit). Alamo took a £200.00 deposit from my credit card account which became 253.28. Five days later they returned 235.26 to my card. They did the same when I hired in Glasgow last weekend. They took 246.54 from my Visa account and returned 235.26 this morning (5 days later). My experience with other companies is that they place a 'block' on a credit card for the deposit amount e.g. Europcar and they just lifts the block when the car is returned. Alamo are making money over and above the cost of car hire at its customers expense!!! I wont use them again!!! "
GLASGOW, GB - Reviewed by CARMEL - 27 June 2016
GLASGOW, GB - Reviewed by ANTHONY - 26 June 2016
" Auto Europe continues to be my first choice for checking car hire in Europe. Always recommend the site to relatives and friends. "
" Fast friendly and informative service provided by staff(Theresa) on the night of pickup.Received an upgrade to a Kia Sportage.Which the passengers appreciated as it gave greater viewing of scenery. "
BIRMINGHAM, GB - Reviewed by IAN - 23 June 2016
" I found your service very good in all areas, however I am confused as to why my deposit of £300 was returned to my credit as a lesser amount than first taken. The euro amount was around 30. My credit card is a VISA from AIB. This seems odd and hasn't been explained. I would appreciate your attention to this matter. Ian McGilvery "
" see above "
LIVERPOOL, GB - Reviewed by HYWEL - 06 June 2016
" Friendly efficient staff and car as described. Very happy with overall service,it exceeded our expectations. "
CARDIFF, GB - Reviewed by PATRICK - 04 June 2016
" Such wonderful helpful friendly staff, amazing actually, people who really enjoy their jobs and provide a great service "
LIVERPOOL, GB - Reviewed by DAMON - 01 June 2016
" All good, staff, service and car. "
" lovely helpful staff. "
LONDON, GB - Reviewed by LINDA - 01 June 2016
" The seats were very badly stained "
" Every thing was fine "
BRISTOL, GB - Reviewed by ELIZABETH - 11 May 2016
" Very good service "
LONDON, GB - Reviewed by MALACHY - 11 May 2016
" Do not use the petrol station at the entrance to mc donalds. 1.19 a litre. Very expensive. "
MANCHESTER, GB - Reviewed by JOHN - 08 May 2016
" I have dealt with Auto Europe on numerous occasions and always have a smooth and easy transaction. "
" I use rental cars in the UK about six times every year. The staff at Ent. Man.both at collection and return are the most helpfull and professional I have dealt with to date, Great service, Thank You. "
LONDON, GB - Reviewed by JAMES - 03 May 2016
EAST MIDLANDS, GB - Reviewed by PETER - 26 April 2016
BIRMINGHAM, GB - Reviewed by IRENE - 26 April 2016
" Most friendly, courteous and professional staff we encountered at each step of the rental procedure. "
BRISTOL, GB - Reviewed by SEAN - 01 April 2016
" very good i must say only thing is having to pay 200 pound deposit on arrival if you didnt have it what happens kind regards sean jennings "
" very good "
LEEDS, GB - Reviewed by KEN - 01 April 2016
" local excess insurance very expensive, doubled the cost of rental. "
MANCHESTER, GB - Reviewed by MUHAMMAD - 21 March 2016
LONDON, GB - Reviewed by NIGEL - 14 March 2016
" Excellent service "
BIRMINGHAM, GB - Reviewed by URSULA - 08 March 2016
" When I got back home I found out that I had been missed charge I wasn't very happy so I rang and spoke to a man called Ashfi? No joy then I rang again spoke to a man Jordan yet again joy time had gone by still no joy then I came across Annabel Ferguson email and email her within an hour she got back to me at told me that I had been missed charge and that the money would go back in my account within 2-7 days apologise for any inconvenience she was such a lovely lady I meet her on my arrival at the airport and on my way home. I do feel that if it was not for her I wouldn't have got my money back. Ashfi I spoke to on Sunday was to busy and never got back to me Jordan said that he would email his boss but I never heard a thing Well done Annabel "
LIVERPOOL, GB - Reviewed by ANTHONY - 27 February 2016
BIRMINGHAM, GB - Reviewed by SIMON - 22 February 2016
BIRMINGHAM, GB - Reviewed by CATHERINE - 08 February 2016
" We've always found Auto Europe to be reliable with transparent terms, conditions, information, etc. and good prices. "
" We've hired cars from almost every hire company at Birmingham Airport over the years and have found Enterprise to have the best customer service by far. Friendly and efficient staff, you get what you ordered, no pushy upselling, thorough pre- and post-hire vehicle inspections with a staff member and generally a very positive customer care experience every time at a great price. "
LONDON, GB - Reviewed by MICHAEL - 08 January 2016
" The rental company has taken a 200£ refundable deposit on my bank account which cost me 6 in currency exchange fees. "
" The rental company has taken a 200£ refundable deposit on my bank account which cost me 6 in currency exchange fees. "
GLASGOW, GB - Reviewed by GRACE - 17 December 2015
" A most wonderful experience, as a seasoned "renter" being met at the car, welcomed, shown around the car and invited to sit inside in order that any queries or concerns could be addressed. So different to being handed keys at the desk and told to locate the car at a certain no. I have rented from all sorts of companies but I would not entertain anyone els in the future. Thank you indeed. Grace Greene "
BRISTOL, GB - Reviewed by JOHN - 09 December 2015
" I use AutoEurope very regularly and other than not honouring your price promise recently I am completely satisfied. "
" Greeted nicely by Brian who sold us and upgrade to a better car for an extra £10. All staff where great and the car was perfect. This was a simple and pleasant hire. Only slight inconvenience is that Enterprise/Alamo are not in the main car hire centre but are 1/2 mile up the road, although it is serviced by a bus every 10 or 15 minutes. "
MANCHESTER, GB - Reviewed by JOSEPH - 24 November 2015
" found auto Europe very good,and efficient "
" I found that the gentleman who i dealt with was informed and very courteous, one thing which could be corrected was Alamo name, the bus driver was able to tell me where Alamo was,when i arrived at the desk the name was-Enterprise rent-a -car, Not Alamo ,this in it self could cause confusion, have a look at this "
BIRMINGHAM, GB - Reviewed by MANMEET - 24 November 2015
" Didn't provide full information on the extra charges such as airport charges, VAT exclusive.. "
" Was good services. "
GLASGOW, GB - Reviewed by MICHAEL - 19 November 2015
BIRMINGHAM, GB - Reviewed by KATE - 16 November 2015
EDINBURGH, GB - Reviewed by IAIN - 16 November 2015
" Pleasant staff and good quality of car. "
MANCHESTER, GB - Reviewed by PATRICIA - 13 November 2015
" Staff were most helpful explaining Everything in detail . And taking time if I did not understand . I was most impressed with the whole experience . "
GLASGOW, GB - Reviewed by DONALD - 10 November 2015
" Excellent choice and Alamo staff were thoroughly professional. "
" Excellent service by Alamo staff. Girl at counter on Friday night was delightful and very professional. Mo at the. Car service end was very chatty courteous and throughly professional. Delighted to have dealt with them on this occasion "
CARDIFF, GB - Reviewed by MIKE - 31 October 2015
" Very easy to use "
" Very friendly and helpful staff. Great job "
CARDIFF, GB - Reviewed by RHODRI - 23 October 2015
BIRMINGHAM, GB - Reviewed by PAUL - 13 October 2015
LONDON, GB - Reviewed by AIDAS - 04 October 2015
" Perfect. Verry Happy! Will come back again. "
" Perfect. Verry Happy! Will come back again. "
LUTON, GB - Reviewed by JAMES - 28 September 2015
" I always use auto europe when hiring a car and everything works out fine "
" I was surprised they took £300 deposit from me granted it was refunded when the car was returned undamaged. "
BIRMINGHAM, GB - Reviewed by PATRICK - 18 September 2015
LIVERPOOL, GB - Reviewed by RAAD - 02 September 2015
BRISTOL, GB - Reviewed by BRENDAN - 29 August 2015
" I had arranged to pick up the car with a full tank and return full but the vehicle only had 1/4 of a tank, the rep (Brian) apologised and said bring back with the same. I returned the vehicle with 3/8 of a tank. When I checked my credit card I found that more money had been kept, I rung and was told a fuel surcharge was added, I explained the above and I am waiting for the money to be put back into my account. "
LEEDS, GB - Reviewed by DERRICK - 24 August 2015
" First rate service as always "
" Supplied with new vehicle with no issues whatsoever . First class service, "
BRISTOL, GB - Reviewed by PETER - 21 August 2015
" great value, perfect car. "
" Staff at counter very friendly and helpful. As the car was about to be sold after my rental, I was offered a special deal on fuel which saved me quite a few pounds "
MANCHESTER, GB - Reviewed by EMY - 20 August 2015
" Pick up staff very helpful even though it was late at night "
LONDON, GB - Reviewed by TIMOTHY - 13 August 2015
" Very good Service, "
" We rented with Enterprise which is the same company as Alamo, the car was a Opel Insignia Estate 2.0 Litre diesel. We had no problems and the car drove very well, the staff were friendly and polite. This is the second or third time I used Enterprise and I always get a great service. "
LONDON, GB - Reviewed by MARTIN - 27 July 2015
" I was charged 88.79 euros for rental car from various auto Europe, when I got to Stansted, I was then charged 543.21 by vp Enterprise, Total-632.00 euros, for rental period 23rd to 25th July. I had to attend a Funeral in Norwich, I did not notice that it was so expensive. Of course I am not so happy. I may have to take it further. "
" Customer service very good, very expensive rental car. "
LONDON, GB - Reviewed by THOMAS - 22 July 2015
" Very competitive prices and a very clear website. will definitely use again. "
" Professional and courteous staff. Explained everything clearly and gave choice of three cars, Vauxhall, Fiat and Seat in selected class. Cars in great condition and perfectly clean. Fast hire and return process. "
LONDON, GB - Reviewed by PADRAIG - 21 July 2015
" Still waiting for my security deposit to be refunded into my account, the money was taken out of my account straight away but 4 days after i return the car im still waiting for it to show in my account "
BIRMINGHAM, GB - Reviewed by NOEL - 20 July 2015
" Excellent "
" Great customer care "
MANCHESTER, GB - Reviewed by MARK - 20 July 2015
" Some companies ask for a ridiculous £1200 deposit but this was a more reasonable £200. I don't like that you can't reduce your excess to 0 as the lowest they do is £100, but it was still more sensible. "
LONDON, GB - Reviewed by KENNETH - 14 July 2015
EAST MIDLANDS, GB - Reviewed by DAVID - 29 June 2015
" Great car for the price "
" Enterprise were fantastic. Very professional and polite staff "
LUTON, GB - Reviewed by STEPHEN - 04 June 2015
" I've done business with Auto Europe before and would do again as it's a very easy process and I've always been satisfied with the cars I've hired "
" The staff were very friendly, we got a great car and everyone was very efficient. The only thing I didn't like was that the 300 deposit was actually taken from my card instead of just being held in case there was a problem. It's not been refunded to me yet and it may mean that I'll have to pay the money as my credit card bill is due, before I get the refund. "
BRISTOL, GB - Reviewed by MARK - 21 May 2015
" I have used autoeurope before and found them excellent.However this time the Alamo office in Bristol was too far away especially when the weather is bad.I also was accompanied by my 89 yr old mother who struggled to walk that far.I would not use Alamo/autoeurope in Bristol again "
NEWCASTLE, GB - Reviewed by JOSEPH - 19 May 2015
BRISTOL, GB - Reviewed by RHODRI - 18 May 2015
" none, use you all the time and never a problem. "
" super friendly staff, although they could do with a larger office! "
LONDON, GB - Reviewed by EDWARD - 06 May 2015
" A deposit of £300 plus £9-01 upgrade was charged to my credit card on the day of pickup, Sunday 3 May 2015 and appeared on my credit card account on Tuesday 5 May 2015 converted to 428-12. I was credited back on Wed 6 May 2015 but only for 398-90 - a difference of 29-22. Other car hire companies such as Hertz put a hold on your card for the deposit and then release the hold when the car is returned in order. Why does Enterprise put the deposit charge through? I as the customer should not be losing out because of currency fluctuations. Extremely annoyed about this and will definitely not use Enterprise again nor will I recommend them but will in fact actively encourage all my acquaintances who avail of car hire not to use Enterprise. "
LONDON, GB - Reviewed by PEADAR - 21 April 2015
" Great car rental site. I always use it when I travel. "
" Very friendly and helpful staff both at the booking desk and at the car collection point. Business cards given out by each member of staff that I encountered. "
LONDON, GB - Reviewed by PEADAR - 21 April 2015
" Great car rental site. I always use it when I travel. "
" Very friendly and helpful staff both at the booking desk and at the car collection point. Business cards given out by each member of staff that I encountered. "
LONDON, GB - Reviewed by COLIN - 17 April 2015
" Smooth transactions as usual "
" Handled by Enterprise, they are the only company to transact the holding deposit into the local currency and back again on return of vehicle. There is then a currency transaction charge both times. I will not use Enterprise again "
LONDON, GB - Reviewed by THOMAS - 25 March 2015
" Quick and easy friendly staff very helpful "
" Very happy "
LONDON, GB - Reviewed by THOMAS - 25 March 2015
" Quick and easy friendly staff very helpful "
" Very happy "