ALAMO BY ENT GERMANY Car Rental Reviews

FRANKFURT, DE - Reviewed by CATHAL - 30 June 2025

" Overall good, just disappointed with the extra charges "

" Overall good. Just disappointed with the extra charges "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CATHAL - 09 June 2025

" Very good experience "

" very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MICHAEL - 30 April 2025

" Excellent experience. "

" Excellent welcome and car allocation at airport desk. Very satisfied with car. Drop off quick and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GREG - 13 April 2025

" Second time using Auto Europe, once in US and once in Germany. No issues either time. Good prices also. Recommended "

" Good experience with Alamo. We had looked for a small SUV which they didn't have but we did get a Golf Hybrid which worked out pretty well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARIALANNA - 31 March 2025

" Love Auto Europe - everything is smooth and anytime I had to contact Auto Europe they were very reaponsive! "

" Alamo added a daily fee as I was driving from Munich into Austria. This was not flagged when renting the car. I do this route often and have not been charged a cross boarder fee before. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JAMES - 13 January 2025

" Happy with Auto Europe. Very dissatisfied with Alamo. Staff were good when the car was returned "

" Paid extra for better car to fulfill seating needs. Car received was woefully inept "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by PAUL - 17 February 2024

" Above "

" Best checkin experience of many in Munich (Aleyna) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 13 February 2024

" Efficient. "

" None "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by COLIN - 21 December 2023

" IF I'M ASKED, I'll certainly recommend Auto Europe, but I'm unlikely to be asked, hence the low rating "

" I'll use Auto Europe again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TERRY - 16 December 2023

" So fast. Very friendly. They listen to you as a customer. Extremely helpful "

" So fast. Very friendly. They listen to you as a customer. Extremely helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by VLADIMIR - 23 November 2023

" VW Arteon is a great auto "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 12 April 2023

" Would highly recommend Alamo and despite a very busy office we were dealt with in a very efficient manner. A very pleasant experience "

" Leo was very helpful and ensured that the car provided was suitable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOSEPH - 31 January 2023

" will definitely book with Alamo again , there service was impeccable... "

" very good , staff were prompt & polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 23 April 2022

" luckily the offer you gave me was for zero excess. i do have an annual excess policy, but unfortunately, for the first ime in 25 years renting, i did have a scrape with a low wall. alamo area ware of it and have raised no concerns "

" manual car not available at time ofpick-up. i was offered an auto at no extra charge,but declined as i prefer manual. waited 30mins or so,and a manual became available "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by HAGEN - 03 March 2022

" Thank you! "

" Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTIAN - 30 January 2022

" Happy with Auto Europe and have used them many times in the past. I would really appreciate your support should it be required in resolving the issue in relation to the damage that Enterprise/Alamo claim we caused, but I can categorically deny. "

" On collecting the car we were shown a Tablet that displayed red lines all along the right/passenger side and were informed jokingly that we could damage the right hand side and would not be liable. On seeing the car in the garage we noticed a little area on the sliding door that looked as if it had been polished but no other damage. I only received the rental agreement via E-Mail after we left the garage and this stated that there was only a little damage in the right hand side, not the full red lines as the agent suggested and showed us at the desk. Also the Fuel needle was showing as very low and hence we had to fill up fuel en route only to discover the gauge was faulty and once we put in a few litres and the pump indicated the tank was full the needle moved to full. On dropping off the car the third party service provider who checks the car immediately noticed a dent in the passenger side sliding door. There was no paint damage or scratches, just a dent. The agent claimed it was new however we did not cause it. I went back to the Enterprise/Alamo desk to explain the issue and was advised that the manager would take a look and contact me later. The dent in question was hard to see at full light when returning the car so I am not sure how we would have seen it in the poorly lit collection area. perhaps a ploy to get people to pay for damage. The following day I received an E-Mail from the manager (Mr. Slusarenko) who advised the dent was new. I corresponded with the manager advising him that it was not caused by us because the vehicle was parked up for the week and that the car that was parked beside ours in the Car Park at our apartment was also parked up for the week and was at least two metres away so damage would not have been caused by that car. The manager sent me pictures of previous damage caused to the same spot back in 2021 which would suggest the damage was never repaired correctly and the dent not removed just resprayed. The initial interaction at the counter was positive and the Agent (Leo) threw in the Cross Border and additional Driver for free, which I thought was a lovely gesture. Now I know how they recoup their costs, by trying to get us to pay for damage we did not cause. I believe this to be underhanded and sneaky and not a way to conduct business. If I do get charged for the damage I will never use Enterprise/Alamo again. Should we not get charged for the damage we did not cause my experience will be tainted by the claim we caused the damage my attitude to Enterprise somewhat more positive, as stated it was positive until we returned the car. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by JOHN - 29 November 2021

" Auto Europe is always superb. I'm very happy with the experience once again. "

" Superb experience. No waiting at the desk. It was like they were expecting us. Leo could not possibly have been quicker with everything unless he met us coming off the plane and put the keys straight into my hand. The car was perfect. 18k km, but seemed absolutely new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIMOTHY - 30 September 2021

" got a good deal online.....eventually. Rates changed overnight otherwise I would not have booked at the higher rate first quoted "

" Aziz at counter very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 18 September 2021

" due to covid, procedures were quick and efficient. "

" no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DONAL - 01 October 2020

" The office was closed when I got there (a notice was posted with new closing time of 5pm) and none of the phone numbers on the voucher responded. The closing time was shown as 6pm on the voucher. I had to get a car from alternative provider. I have had no customer care only a blank wall when I have contacted your customer service people. As a long standing customer of Auto Europe I find this completely unacceptable. "

" The office was closed when I got there (a notice was posted with new closing time of 5pm) and none of the phone numbers on the voucher responded. The closing time was shown as 6pm on the voucher. I had to get a car from alternative provider. I find it unacceptable that an airport provider would close at such an early hour and have no out of office contact number wher someone actually answered the phone. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by TRUTA - 19 July 2020

" OK Autoeurope "

" Hello, As you can see in the reservation, I asked for a minimum Skoda Superb car and the Alamo representative proposed me a Nissan Qashqai with which of course I did not agree. After an hour and a half of waiting in front of the office, he brought me a Volkswagen Tiguan, which is brand new but dirty on the outside. In the parking lot he had many clean and category cars with Skoda Superb or superior. I returned the car to Karlsruhe two days earlier, and the representative there, who was very ok, told me that I would be reimbursed a bit for early return. I need an invoice, please. Best regards Dr TRUTA "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by EMANUELIS - 21 May 2020

" all ok "

" all fine "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARIN - 08 April 2020

" See above "

" Your staff is really friendly, helpful and competent. I also like it that there is a zero excess option when booking a car. The amazing staff and the zero excess are the two main reasons, why I always book with Alamo. One little thing, I thing the price for an additional driver is pretty high, and it would make the experience perfect, if you would either lower this or add it for free. But thank you to your lovely staff at Munich airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by NIKOLAOS - 02 March 2020

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MICHAEL - 03 February 2020

" o;;nn/n/n "

" It took far to long to get the keys to the vehicle, at least 15 mins at the counter. Also the drop off was confusing and very few staff around to help. Car was very good and very clean. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREW GORDON - 08 January 2020

" Very helpful. "

" Everything went smoothly, staff was very friendly, signage at Frankfurt airport needs to improve for car return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MELANIE - 19 August 2019

" Dealing with autoeurope was mediocre. I did not receive a confirmation email when booking do I had to call to get autoeurope to issue me with this. Also being in partnership with a company that leaves customers stranded without their paid for car hire is unacceptable "

" I am still waiting for someone to contact me regarding the car we didn't get at Frankfurt airport due to Alamo closing before their stated closing time!! We had to pay for another car from autoeurope for €105 euro. I need someone to contact me ASAP. I expect a full refund to be issued. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by TOM - 12 August 2019

" A lower standard car was offered to me at the desk and had to argue to get the version I was contracted to get (was supposed to get Skoda superb or similar but was offered a Kia Ceed !!) took a bit of arguing until we got the car of a similar standard (ended up with Mondeo), in addition on the voucher the price for crossing the border was 50 euro but we were charged 62!! Overall disappointing experience and unnecessary stress during our holiday :( "

" A lower standard car was offered to me at the desk and had to argue to get the version I was contracted to get (was supposed to get Skoda superb or similar but was offered a Kia Ceed !!) took a bit of arguing until we got the car of a similar standard (ended up with Mondeo), in addition on the voucher the price for crossing the border was 50 euro but we were charged 62!! Overall disappointing experience and unnecessary stress during our holiday :( "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by ROBERT - 04 June 2019

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PAUL - 29 May 2019

" top class .fast pick at desk and on the road in minuets with a lovely upgraded volvo sc40 instead of a vw golf. "

" top class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARIO - 02 May 2019

" Great experience "

" Wery happy "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KATHLEEN - 19 March 2019

" See above comments re Alamo. "

" We were asked to pay at the counter a daily fee for breakdown assistance of eur6.00 per day. It does not mention that this is not included in the Auto Europe. Never before have I been asked to pay such a fee. If the rental car breaks down through no fault of mine, it is the rental car company's responsibility to recover the car and give me a replacement, Can you please contact Alamo and have them recredit my Visa card €48.00. No wonder rental car companies have such a bad reputation when nonsense like this goes on. I did not challenge it at pick up as the desk was very busy and I needed to get on my journey. I look forward to hearing from you. Thank you. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 04 March 2019

" car had engine difficulties on a number of occasions, losing power - whilst it was looked at by a local garage, no fault was found, but problem persisted and the drive back (2 hours) to munich was unsettling as we expected the car to break down at any stage. also a phone line / emergency line only in german isnt much use to a english speaking "

" car had engine difficulties on a number of occasions, losing power - whilst it was looked at by a local garage, no fault was found, but problem persisted and the drive back (2 hours) to munich was unsettling as we expected the car to break down at any stage. also a phone line / emergency line only in german isnt much use to a english speaking customer "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JOHN - 11 February 2019

" Excellent experience start to finish "

" Excellent experience start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRETU - 05 February 2019

" good experience overall "

" enterprize staff at the counter very friendly and competent. selection of cars good. can't fault them at all.10 out of 10 "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VAL - 04 February 2019

" the only negative was that it was overall a little too expensive "

" very easy collection and drop off process "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by PADRAIC - 18 January 2019

" none "

" The counter staff, I think her name was Aliana ? was very efficient and very helpful. It was also good that we were only queueing for a couple of minutes. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KENNETH - 17 January 2019

" Overall great Mondeo was not great in snow "

" Collection was great from counter to person who set the Sat nav to english "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by THOMAS - 04 January 2019

" Very good "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by GARY - 30 November 2018

" Friendly clerk , free upgrade to an SUV I will be using this company again on my next trip to Germany "

" When I arrivied I was offered a free upgrade. I will be using this company on my next trip "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by JOSEPH - 21 September 2018

" I don't recommend any services to friends - want them to stay friends! "

" I don't recommend any services to friends - want them to stay friends! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARIN - 03 September 2018

" A really great service, no hazzele, friendly, flexible with no horrible surprises. Really good! "

" The staff at your counter in Munich are so wonderful and helpful and friendly that I only use Alamo when in Munich. Please give them a big Thank You from us, especially the wonderful lady who helped us with the baby. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by JOSE - 31 August 2018

" You are always at the best prices. "

" It was a pity they did not have the car initially chosen by me, but everything worked out in the best way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by AILBE - 22 August 2018

" My booking was taken, and full payment, 2 months in advance, yet the vehicle type booked was not available on my arrival. Why take a booking and payment if you cannot secure what is booked. The vehicle found should have offered/given in the first place, rather than trying to give me vehicles types I did not book or request, or want. "

" Booked Auto SUV for 4pm to sync with arrival. Auto SUV not available. Staff tried their best, offering Auto or SUV. Eventually a solution was found, thanks to the good staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by MONIKA - 14 August 2018

" All good! "

" Online phone service was brilliant. Local service in Bremen super. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTIN - 10 July 2018

" I returned the car at Munich airport on Sunday July 1st . ALAMO claims that car was damaged with a deep scratch 4cm at the front bumper. I am certain that no accident occurred during my rental period. Unfortunately there was no one at the rental car return facility at the airport and I also can't prove my claim. I am deeply disappointed about this. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 3

DUSSELDORF, DE - Reviewed by CIARÁN - 03 July 2018

" I lost my driving licence while travelling. This is obviously my own fault. However, Auto Europe were not contactable before my booking started. Enterprise staff were unable to help. When I finally got through to Auto Europe I was told that I couldn't be helped as the booking period had commenced. If you can't have working phone lines in the morning, you should at least have a working relationship with the people who work at the desks of your suppliers. In such situations a partial refund would be appropriate. You would have incurred some costs in arranging the car but no costs in wear and tear on the car and also it would have been available to rent to another customer. a 50-75% refund would be appropriate. Being contactable would be appropriate also. "

" ALamo by Enterprise treated the transaction as though I was not their customer. I had an issue and they just told me I must deal with Auto Europe. Auto Europe were not contactable as it was early in the morning so my booking was lost. The lack of a relationship between Enterprise and AutoEurope meant my problem could not be dealt with "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by MARY - 10 March 2018

" Brilliant super friendly service from start to finish. Thank you was a pleasure and I?m going to book with you again right now ;) "

" Great, lovely people everywhere. Loved the GPS on the car that worked with my phone. Only problem was it wasn?t obvious if the car was diesel or petroleum when I went to refuel - but that was probably my fault more than yours! "

MUNICH, DE - Reviewed by MORGAN - 05 December 2017

" The customer service girl at Alamo was excellent,she explained everything very clearly and was most helpful "

BREMEN, DE - Reviewed by EVA - 04 November 2017

" I was aware that there is an extra fee for one-way rentals. But I didn't like the fact that there is a tax and a tax of a tax. Ended up paying ?12 extra that was nowhere mentioned. Car not ready on arrival. Snotty customer service, pushy towards purchasing extra insurance "

MUNICH, DE - Reviewed by MARUAN - 01 November 2017

" Very good service! And they had been flexible even our flight was very delayed "

BERLIN, DE - Reviewed by SAMI - 27 October 2017

DUSSELDORF, DE - Reviewed by PETER - 14 August 2017

" Enterprise Map for Petrol Station was confusing and actual station un-signposted on the approach street - quite easy to miss. "

HAMBURG, DE - Reviewed by BRIAN - 29 July 2017

" Some delay in having the car ready, but understandable as this is their peak season. We were treated very well and were even invited with a coffee in the waiting time. The car itself was very good. "

HAMBURG, DE - Reviewed by NIKOLAOS - 09 July 2017

BERLIN, DE - Reviewed by PATRICK - 27 April 2017

" Fine - no issues. "

" Maurice was very professional and efficient. Very happy with the service and would be glad to use it again. "

HAMBURG, DE - Reviewed by AIDAN - 01 April 2017

" Very helpful , well trained and friendly Very helpful pleasant rep in returns area A new level in car rental experience "

" Very helpful , well trained and friendly Very helpful pleasant rep in returns area A new level in car rental experience "

FRANKFURT, DE - Reviewed by VLADIMIR - 19 March 2017

" Всегда самые приятные тарифы и информация практически обо всех арендных компаниях "

" Супер! Сделали бесплатный апгрейд. В итоге вместо Гольф класса получил ауди А3 кабриолет. очень в тему, учитывая солнечную погоду "

MUNICH, DE - Reviewed by MIKHAIL - 16 February 2017

DUSSELDORF, DE - Reviewed by PETER - 22 November 2016

" The staff at the desk (Corina) was rude, didn't smile and was abrupt when asking for the driver's credit card. "

DUSSELDORF, DE - Reviewed by DOMINIC - 05 November 2016

BERLIN, DE - Reviewed by SAMUEL - 04 November 2016

" Top service "

" Top personal service "

FRANKFURT, DE - Reviewed by ALEYN - 04 November 2016

" Excellent and friendly service. We were impressed also with the speed of processing the paperwork. Initially it was difficult to find the desk as a number of companies came under the same name. "

FRANKFURT, DE - Reviewed by RICHARD - 31 October 2016

" was nice to get a good car "

BERLIN, DE - Reviewed by SAMI - 19 October 2016

FRANKFURT, DE - Reviewed by LEONARD - 14 September 2016

" Delay of approx. 40 minutes at check in desk when getting car. There seemed to be a problem with the computer terminal but the staff however was very friendly and pleasant. The remainder of the service was excellent. "

FRANKFURT, DE - Reviewed by JAMES - 23 August 2016

BERLIN, DE - Reviewed by RAFAL - 20 August 2016

FRANKFURT, DE - Reviewed by JAMES - 15 August 2016

MUNICH, DE - Reviewed by THOMAS - 05 July 2016

" Very Satisfied "

COLOGNE, DE - Reviewed by ALEXANDER - 22 June 2016

FRANKFURT, DE - Reviewed by JOSEPH - 08 June 2016

" For the most part very professional but not very efficient at either pickup and especially drop off. The GPS took some navigating of its own. I never like the sales pitch to pay for gas up front. There is a very large easily accessible gas station at airport entrance but the sales pitch included "in case you are having difficulty finding a gas station" instead of letting you know about the gas station. Extra insurance to take to zero deductible was expensive E37 and 'highly recommended' directly and indirectly. Nice new vehicle but a part of the rear number plate frame fell of on closing. Offputting. for a mid range, sure was loaded with features to get accustomed to. Experience with short rental from London on June 1 was a bad experience "

COLOGNE, DE - Reviewed by RALPH - 25 May 2016

" Specify additional charges which were higher than the actual rental price "

" Specify additional charges which were higher than the actual rental price "

MUNICH, DE - Reviewed by OWEN - 26 April 2016

BERLIN, DE - Reviewed by AIVARS - 23 March 2016

" costs laike additional payment for the trip to another country should be included in the initial result list. search options should take care of this insurance coverage options should be there too this would allow compare apples to apples "

" too much to write here but policies are on the border of cheating. avoid them if possible "

MUNICH, DE - Reviewed by PETER - 18 March 2016

" Long wait to collect car in Airport "

MUNICH, DE - Reviewed by PAUL - 27 February 2016

" Very disappointed. Our car broke down because of the lack of 'adblue' We had to go to garage and purchase 4 bottles. As you can imagine this was extremely stressful When hiring a car - also a more luxury car than the initial booking - we upgraded- you expect it to run smoothly. The car wasn't the cleanest - chewing gum stuck on the front passenger seat and then running out of adblue!!! Terrible. This should be kept topped up by the maintenance team before each new rental "

" When we complained re the additional cost and stress with the ad lye we did get a credit jesters back but not enough for me to trust again. "

HAMBURG, DE - Reviewed by AIDAN - 25 February 2016

" Company wouldn't accept Debit card for security deposit but this was never mentioned during the booking process. Disappointing customer service. Rented a car 48 hours later with Hertz (via Auto Europe also) and had no such issue with the same debit card. "

MUNICH, DE - Reviewed by SUSANNE - 21 February 2016

MUNICH, DE - Reviewed by BRENDAN - 16 February 2016

FRANKFURT, DE - Reviewed by JEFF - 06 January 2016

COLOGNE, DE - Reviewed by JEAN-OLIVIER - 18 November 2015

" The price for the GPS was not included in the total price. I had to pay the rental company for it. It was not clear during the reservation. "

" GPS was not working properly, the plug was loose and the battery was empty when we first got it. I had to use roaming data to get a GPS. Gas indicator was not accurate, I had to ring the rental company to confirm the gas tank was full when I took the car. "

BERLIN, DE - Reviewed by SAMI - 03 November 2015

COLOGNE, DE - Reviewed by GERARD - 24 September 2015

MUNICH, DE - Reviewed by ROBERT - 30 August 2015

" Prompt delivery of voucher with clear instructions on pick up of car. It would be useful to include the costs of add on such as insurance to remove the insurance excess etc. "

BERLIN, DE - Reviewed by RAINER - 03 August 2015

" was left waiting "

" paid extra for car "

DRESDEN, DE - Reviewed by EMMANUEL - 11 July 2015

MUNICH, DE - Reviewed by KORNELIA - 02 July 2015

MUNICH, DE - Reviewed by JACQUELINE - 08 June 2015

" Finding the desk at the airport a bit confusing. No sign for Auto Europe. "