AIR RENT CROATIA Car Rental Reviews

RIJEKA, HR - Reviewed by GERARD - 06 December 2023

" I've used AutoEurope on multiple occasions for several years, and I've never had a single problem prior to this one. "

" 1. I ordered a small car, pick-up in Rijeka. I was "upgraded" to a larger car as no small cars available, and charged for the "upgrade". 2. Due to a change in plans, I needed to drop-off the car two days earlier, at 07.00. I wasn't allowed to do so as it was outside of normal hours (08.00-20.00), and there would be charges applicable for staff to be there to inspect the car. I wanted to leave the car there at 07.00, without inspection, this wasn't allowed. I had to drop it off the evening before, then bus home and back the next morning, a waste of 3 hours of my time. Incidentally, they did not have a key drop-off box available at the office. 3, I felt I was being treated as if I was stupid, mind you I was for paying for the "upgrade". After that, it was my opinion that they were trying to coerce me into handing over more money for unnecessary services. What other reputable companies do not allow out-of-office-hours drop offs? "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by IVICA - 06 January 2021

" Everything vent well "

" All vent well and on time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by PETER - 15 September 2019

" All very efficient "

" All very efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by BRENDAN - 13 September 2019

" I would be reluctant to use Air Rent again based on cost and poor quality of car. "

" Unexpected late pickup and cross border charges made it an expensive rental. Tank was not full at pickup and car gear ratios were not satisfactory. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PULA, HR - Reviewed by DOMAGOJ - 16 August 2019

" Will never again rent with AIR rent "

" Unfriendly, hidden costs, poor condition vehicle with 80k km and suited for the rent "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by EAMONN - 16 July 2019

" Efficient and transparent service. "

" Overall a pleasant, friendly and efficient experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by AIDAN - 02 May 2019

" Children's car seats were a disgrace. Having a get full return full fuel policy at an airport with no nearby fuel station and not informing customers of this when renting is a scam and I would never use the rental company again after this. "

" Children's car seats were a disgrace. Having a get full return full fuel policy at an airport with no nearby fuel station and not informing customers of this when renting is a scam and I would never use the rental company again after this. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TERENCE - 03 May 2018

" Overall I would have preferred the polo ordered but the staff I met with were good "

" Vehicle was underpowered for the roads available Horn did not work dangerous given driver behaviour Staff were absent on drop off but excellent on pickup at night I have already recommended the firm to other people "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by EAMONN - 29 October 2017

" Make the language you use to describe the insurance options much simpler. For example just say ?if you take this insurance you won?t have to pay anything else as you are fully covered? etc "

" Excellent service. They stayed open til after midnight as our flight was delayed. The attendant was very courteous and helpful. The car was clean and well presented. The kiosk was easy to find. Overall very satisfied. Thank you. "

ZADAR, HR - Reviewed by MICHAEL - 18 October 2017

" I have a Debit Card which has the same functions as credit cards (except you can not obtain credit on it) and the last time I used your Service the Rental Company used this card to block the minimum repayment. However, the AIR representative refused to use my card as it was not a credit card and when I pointed out to him that this card was used before and could he put it through the system he refused to do so and referred me to the terms and conditions. As a result I had to pay an extra ?535.50 for the car hire (AIR Rental Agreement No: 112003313. I would like this matter investigated and also a refund of excess paid. "

" See comments above. "

PULA, HR - Reviewed by JACKIE - 31 July 2017

" Excellent rep "

PULA, HR - Reviewed by FERGUS - 10 July 2017

" Car was 2 and half hours late for pick up ,Representatives very rude,no information available from company "

" Car fine ,good boot space ,, "

PULA, HR - Reviewed by PETER - 01 July 2017

" Excellent rep "

PULA, HR - Reviewed by ENSAR - 03 June 2017

" Enjoyed professional but very friendly service. "

ZADAR, HR - Reviewed by BENEDICT - 23 May 2017

" 100% satisfied with Auto Europe Zadar. "

" Daniel from Air RENT was top class and very efficient. The hire car was in perfect condition and very economical. We arrived at late night and did not realise that Auto Europe in Zadar is in fact Air Rent so we were confused. A little map of location of Air Rent kiosk at airport would be a great help on booking form. I would highly recommend Auto Europe to anyone looking for a hire car at Zadar Airport. "

ZADAR, HR - Reviewed by ANDRESSA - 18 April 2017

ZADAR, HR - Reviewed by ZLATKO - 16 October 2016

PULA, HR - Reviewed by BRIAN - 10 August 2016

PULA, HR - Reviewed by MICHAEL - 22 July 2016

" Our contact met us at Pula Airport , Croatia and was most helpfull. Nice car in great condition and no problems. I would be very happy to recommend the service to my friends. Thank you. "

ZADAR, HR - Reviewed by BRENDAN - 05 June 2016

" Auto Europe are very helpful and everything was perfect when we collected and returned the car. I will definitely book with them again. "

" Air rent were very friendly, courteous and helpful. "

ROVINJ, HR - Reviewed by TRACEY - 06 September 2015

" I requested a vehicle full to full fuel however it arrived with half tank which leaves me having to guess as to how much to refill. Also the vehicle was a petrol & the most uneconomic car I have ever driven, I would not use this company again & would use a company that provides diesel vehicles "