ACTIVE CROATIA Car Rental Reviews

SPLIT, HR - Reviewed by MAREK - 09 March 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOHN - 02 October 2023

" A disappointing feature was being charged €30 for late hours service when it is advertised as 24 hour Mon-Sun service. Other than that I was very happy with the car provided. "

" Car was very smooth and well kept. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by DAVID - 24 June 2022

" None to add "

" Outstanding service from Active at Dubrovnik Lapad office. Welcoming, friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BUDIMIR - 29 September 2021

" As above. But I'll keep using them! "

" I rent regularly from the Active. It's always hit and miss regarding the vehicles, on occasion you could get a superb vehicle and on the other a battered banger of a car "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 3

DUBROVNIK, HR - Reviewed by ROISIN - 12 August 2020

" Got the cheapest booking I could find on Auto Europe. Easy to filter by transmission type and car size. "

" Quick and efficient pick up and drop off. Staff explained important information well and did a thorough check for any scratches/bumps before we took the car. Car was very new, well maintained and spotlessly clean. The office is right across the parking lot from the airport (1 min walk). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SEAMUS - 10 October 2019

" I would recommend autoeurope to friends as there are no hidden costs. "

" Multiple dents scratches on car at pick-up. Thankfully we took photographs & video of car at pick-up as staff member tried to imply we added to dents. Video was shown and they eventually conceded that it was there to see on video taken at time of pick-up, "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

DUBROVNIK, HR - Reviewed by DARKO - 17 September 2019

" I was happy to be allowed to cancel my booking and make a new one with better offer with full refund for the old booking. "

" Staff was very helpful and it was a really good value for money. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by COLM - 15 August 2019

" AutoEurope website works great and correspondence was all perfect. The car was ready when we got to the desk and despite the condition of the car, there was no issues when we returned it. "

" Staff were courteous and pleasant but car was quite old with lots of scratches and paint defects. There were no hubcaps on the car for example and the key fob didn't work - you needed to use the key. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

DUBROVNIK, HR - Reviewed by GERARD - 19 July 2019

" Always find Autoeurope great to deal with "

" Good experience with Active. Would recommend them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by KINGSTON - 09 July 2019

" overall positive "

" Helpful and efficient staff. Vehicle had some body damage on receipt and dont operate a full-to-full petrol policy as advertised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PULA, HR - Reviewed by VINCENT - 01 July 2019

" Very good "

" Excellent and supper efficient on arrival and even more efficient on departure as the agent met me in the car park and had the paper work completed very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by AUSTIN - 14 June 2019

" Not a good experience, see comments above. "

" Car was not in good condition.air condition wasn't working.no signs at dropp off.The only good point, car was very economical and low in diesel "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 2

ZAGREB, HR - Reviewed by TOMISLAV - 13 May 2019

" Good experience. Would recommend to anyone "

" Great service. Good car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by JAMES - 20 September 2018

" Auto Europe has proven over the years as a company you can "TRUST" (Is there a loyalty scheme with Auto-Europe as I have been using them for years) "

" There was no issue when collecting the car, it was all speedy and efficient. When returning the car I was not aware that the Active Returns were not at the airport but found it in the end. Was concerned when I returned the car about a dent on the car not seen at collection stage. It was a dent which I would put down to "Wear and tear" which is damage that naturally and inevitably occurs as a result of normal wear or aging, in this case driving the car for 15 days. It might have been caused a stone while driving which I could not have been responsible for. The other inspector passed the car as fine and I was relieved, otherwise all was fine with the car and Active. (There was an issue with the passenger's seat belt which at times would lock and would take time to free for use before driving off) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by ANKITA - 31 August 2018

" The car wss given to us in soiled condition , had dry leaves fallen on it. Seat had a puke mark as well. We had to wait one hour more to get the car atleast basic washed. Payment had to be made in Kunas only : this was never mentioned clearly. we had taken out euros and reached the centre for the car. we had requested for a drop off of the car at our address but after agreeing, the person called back saying they dint have enough people to drop off the car! When we had to finally drop the car, we were given unclear instructions and we had to call up again to understand and wasted half an hour more for the same. "

" The car wss given to us in soiled condition , had dry leaves fallen on it. Seat had a puke mark as well. We had to wait one hour more to get the car atleast basic washed. Payment had to be made in Kunas only : this was never mentioned clearly. we had taken out euros and reached the centre for the car. we had requested for a drop off of the car at our address but after agreeing, the person called back saying they dint have enough people to drop off the car! When we had to finally drop the car, we were given unclear instructions and we had to call up again to understand and wasted half an hour more for the same. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by DRAGANA - 23 July 2018

" Simple car hire for a good value "

" It was simple, quick and smooth, just the way I like it after flight on my vacation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GORAN - 30 June 2018

" All perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SAMUEL - 06 October 2016

" Easy trouble free rental with very friendly staff. "

DUBROVNIK, HR - Reviewed by JOHN - 06 August 2016