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1800-943-075

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  • Travels to Eastern Europe:
    If you are travelling to Eastern European countries, please call us at 1800-943-075
FAQs

FAQ Categories

Web Site FAQ

  • How do I confirm my reservation?

    To pay for your reservation, you can either call us toll-free at 1800 943 075 or enter your credit card information on our secure credit card page. You can also get to this page by clicking on the 'Home' tab and then on the 'Confirm My Quote' link in the blue bar underneath the tab.

    All information sent through our web site is encrypted to protect your privacy.

  • How do I request a car?

    To request a car on our web site, click on the 'Car' tab on the top of the screen. You will then go to the first screen for car service and if there are additional services available (such as motorhome rental, specialty car rental, etc.), they will appear in the blue bar directly below it. You can either choose another service from the blue bar or begin making your request with the form below the blue bar.

    To see what cars we have available, you will first need to choose the country where you would like to rent the car. For a standard car rental, you will also need to enter your pick-up and drop-off dates and times (time is on a 24-hour clock). Once you have chosen your country and dates, click on the 'Find Cars' button.

    The next screen you see will have a list containing the first 5 cars available for your country and dates. Text links at the start of the list will navigate you through all of the car results. Cars are sorted by price and transmission, with the manual transmission cars coming first. Next to the car name there will be a small picture of the car that you can click on to see more detailed information about it. When you find a car you like, you can click on the red 'Select' button to add it to your request. Clicking the select button does not mean you are obligated to rent that car!

    Once you have selected a car, you will be asked to provide more detailed information about your rental on the next screen. All form fields in boldface need to be completed. After entering that information, the car will be added to your request and will remain with it until you either submit it to us or remove it. You can also edit the information you added on the last screen at any time by clicking on the 'My Request' button and the clicking on the 'View/Edit' icon next to that item. Please Note: You cannot edit your car type, country or dates on a standard rental without starting over. To start over, click on the 'Delete' icon next to an item and then click the 'Car' tab to begin again.

    You may also add 'Specials' to your request, but they will not be applied to your rate until after you have submitted your request to us.

  • How do I submit my request?

    To send your request to us, go to the 'My Request' page and click on the 'Request My Quote' button. You will need to fill out a brief form so that we may contact you with a final quote. We can usually respond by email within a few hours.

    All information you send to is encrypted to protect your privacy.

  • Where does my request go?

    Your encrypted request is emailed to our Internet Department. A reservationist will review your request and email you a completed quote, usually within a few hours. When you receive your completed quote from us, you can then confirm it by paying for it if you choose to do so.

    After we send you a final quote, we will make a temporary, non-binding reservation in your name in order to lock-in the rate we quoted you. If any sale or promotion applies to your reservation, our email response will notify you of the impending deadline.

    By sending a request to us, you are not under any obligation to rent a car.

  • Will I have to complete a driver profile after I make a booking?

    We only require a driver profile to be filled out whenever special arrangements must me made for a client to pick up a car.

    These situations include before or after hours pick-ups, hotel deliveries, and meet and greet services. The completion of the driver profile expedites the confirmation of the service. It also allows all rental paper work to be filled out prior to the client's arrival.

    We will notify you via email only if you need to complete a driver's profile form.

Car Hire FAQs

  • Do you have free-fone service from overseas?

    Instructions will be provided with your confirmation voucher, so you may contact us on free-fone should you require assistance after departure. (Emergency road service is provided locally with every rental.)

  • How can I pay for my rental?

    Auto Europe accepts American Express, Mastercard, Visa and personal checks.

  • How is my rate guaranteed?

    Our car hire rates are guaranteed in Euros. All bookings require a full prepayment to confirm.

  • How quickly can I confirm my reservation?

    We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 1800 943 075.

  • Is there a fee for canceling or changing a reservation?

    Auto Europe has no cancellation or amendment fees when Auto Europe is advised 48 hours prior to the rental start date. Should you cancel less than 48 hours prior to rental start date, not show up or show up late to collect the vehicle, a no show fee equal to the first 3 days of the rental will be charged. Auto Europe cannot refund any unused days if the vehicle is returned early.

  • What do I need to pick-up my car?

    1. 1.) Full (both parts) and Valid Drivers License.
    2. 2.) Credit Card in the primary driver's name (unless a cash deposit has been arranged through Auto Europe and/or the car supplier).
    3. 3.) Your reservation voucher from Auto Europe.

    Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. A rental agreement is completed at the rental counter at the time of pick-up. See our Sample Voucher for more information.

  • What does Refundable Excess mean?

    Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation (Receipt of payment, police report, damage report, etc.).

    This is a refund of the excess payment, amounts charged for damage not covered by the excess would not be refunded. Nor would there be any refund if it is determined that the damage was due to driver negligence.

  • What if I find a better rate for a rental car?

    Auto Europe guarantees the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.

  • What kind of insurance can I get for my rental car?

    Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or our detailed insurance information page.

  • When is your reservation center open?

    Our reservations center is open 08:00 - 20:00, M-F and 09:00-16:00 S-S.
    Call us at 1800 943 075 or make a reservation online.

Specialty & Sports Car FAQs

  • Are there any fees for changing or canceling my reservation?

    Specialty car reservations may be changed or canceled without penalty up until 3 days prior to schedule start of rental. Cancellations and changes after this period may be subject to a minimum charge plus delivery fee if the vehicle has been dispatched to scheduled delivery location. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.

  • Do you have toll-free service from overseas?

    Toll Free Service From Overseas - Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure.

  • How do I pay for my reservation?

    Because of the high value of specialty vehicles, 2 major credit cards must be provided at the time of rental. Auto Europe accepts American Express, Mastercard, Visa, and checks.

  • How do I pick-up my vehicle?

    Arrivals in airports and other public places will be greeted with a hand-held sign. Vehicles may also be delivered and returned to hotels and other locations.

  • How is my reservation confirmed?

    A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.

  • How quickly can I make a reservation?

    We prefer a minimum of 24 hours notice for specialty car reservations.

Chauffeur Service FAQs

  • Do you have Meet & Greet Services?

    You will be greeted in airports and other public places with a hand-held sign. We can also meet you at your hotel and in other locations.

  • Do you have toll-free service from overseas?

    Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure.

  • Do you offer customized services?

    Yes, but additional advance notice is required to prepare custom itineraries and other special requests.

  • How can I pay for chauffeur services?

    Auto Europe accepts American Express, Mastercard, Visa, and checks.

  • How is my reservation confirmed?

    A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.

  • How quickly can I reserve chauffeur service?

    Auto Europe guarantees confirmation with a minimum of 24 hours advance notice, however we are able to accommodate most transfer reservation requests with as little as 3 hours advance notice. Services must be fully pre-paid, and credit card information will be kept on file for any extra charges (such as cellular phone services, etc.)

  • Is there a fee if I cancel my reservation?

    Reservations are fully refundable up until 24 hours prior to the local time of service. 'No-show' bookings will be charged the full cost of the transfer.

  • Is there a fee if I change my reservation?

    There is no fee to change reservations for chauffeur services.

Transfer Service FAQs

  • Do you have toll-free service from overseas?

    Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure.

  • How can I pay for transfer services?

    Auto Europe accepts American Express, Mastercard, Visa and Discover.

  • How is my reservation confirmed?

    A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.

  • How quickly can I arrange for transfer services?

    Auto Europe guarantees confirmation with a minimum of 24 hours advance notice, however we are able to accommodate most transfer reservation requests with as little as 3 hours advance notice. Services must be fully pre-paid, and credit card information will be kept on file for any extra charges (such as cellular phone services, etc.)

  • How will I find my transfer driver?

    Arrivals in airports and other transportation hubs will be greeted with a hand-held sign.

  • Is there a fee for canceling my reservation?

    Reservations are fully refundable up until the time the driver and vehicle depart the garage. 'No-show' bookings will be charged the full cost of the transfer.

  • Is there a fee for changing my reservation?

    There is no fee to change reservations for transfer services.
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