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CUSTOMER COMMENTS PALERMO
Home > Customer Reviews > Italy > Palermo

Palermo, Italy: 9 Reviews Available

Average Rating for Palermo:
customer review star rating
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Showing Results 1 to 9

  • Reviewed by: LIAM - October 18, 2016
  • About the service from Auto Europe
  • Excellent service and price
  • About the service from the local car rental company - HERTZ
  • At the time of collection the lady on the desk could do with a course in customer service. On the contrary at the time of return the lady at the kiosk was extremely courteous.
  • Reviewed by: CATHAL - November 20, 2013
  • About the service from Auto Europe
  • I always use Auto Europe and find them consistently reliable.
  • About the service from the local car rental company - FIREFLY
  • I was very dissatisfied and will not use this company again. Due to a high deposit requirement (over €2k), I was effectively forced to take out and pay for full insurance with the company. My credit card limit is €1.5k. I offered this and to fund the remainder through cash, or visa debit, or my wife's credit card, but the company refused all these (advising they could only accept 1 credit card in my name). This was at 10pm at night. I was forced to buy c. €200 full insurance which I did not want. I complained to the company but was told there was no other option. The car was fine but this is the first time I have ever had an issue having used AutoEurope regularly for a number of years. Regards, Cathal
  • Reviewed by: DOMINIC - November 7, 2012
  • About the service from Auto Europe
  • I have used Auto Europe on several occasions, and I have always been happy with the outcome.
  • About the service from the local car rental company - MAGGIORE
  • There were several marks and scrapes on the car that were not noted on the contract. I brought some to their attention but would be concerned that they had not examined the car carefully before renting it to me.
  • Reviewed by: PETER - October 23, 2012
  • About the service from Auto Europe
  • Very user friendly process. Even for making amendments to the rental period.
  • About the service from the local car rental company - INTERRENT
  • Reviewed by: PATRICK - October 2, 2012
  • About the service from Auto Europe
  • Love the idea of being able to cancel free of charge and am really impressed with the insurance schemes on offer.
  • About the service from the local car rental company - THRIFTY
  • Very slow reception area a long wait to process car rental. Once through that hurdle, car in very good condition. You should really check the fuel level on car and report any discrepancy to staff prior to driving away. Make sure you book your insurance online as to top up in Palermo is very expensive.
  • Reviewed by: BRIAN - September 8, 2012
  • About the service from Auto Europe
  • About the service from the local car rental company - ECR EAST DER
  • The staff at Palermo airport were very efficient and we were on our way with a mininum of delay.
  • Reviewed by: EDWARD - August 31, 2012
  • About the service from Auto Europe
  • Not a great helpline
  • About the service from the local car rental company - THRIFTY
  • Very friendly and efficient
  • Reviewed by: CORA - August 8, 2012
  • About the service from Auto Europe
  • Overall I was very happy as I would have been previously when I used them. Service was fast and efficient both sides. Although on return I literally just ran and left the keys in the office while the Avis lady was grilling another customer. I could not wait as I was running late for my flight. Possibly the incorrect thing to have done but the only option in this. As I did not wish to have to wate ten mins goin through everything with her or more waiting and in doing ao missing my flight.
  • About the service from the local car rental company
  • Fast return I am not a nervous driver but maybe warning tip given in relation to crazy Sicilian driving.
  • Reviewed by: AUSTIN - July 9, 2012
  • About the service from Auto Europe
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